GUIDE TO CAREER DEVELOPMENT IN FM 2016 | 19
Components
Descriptors
FM functional areas
Influences and enhances relationships with stakeholders for mutual benefit
Develops and manages productive relationships with}stakeholders
Maintains productive working relationships with colleagues and customers
Develops, implements and evaluates a facilities management customer service strategy
Evaluates performance against customers’ quality requirements
Supervises the delivery of a customer-centric facilities management service
Meets agreed standards in carrying out facilities management tasks
Creates and evaluates relationships with stakeholders, negotiating and resolving conflict
Leads the development of a customer-centric facilities management service/ organisation
Maintains productive Meets agreed quality working relationships with standards in their area of colleagues and/or customers work
Applies the quality management principles to the delivery of facilities services
Manages and evaluates operational performance to achieve quality standards and encourage continuous improvement
Develops a quality-driven strategy for the delivery of facilities services
Carries out financial management activities as}directed
Manages operational budgets against targets, investigating and recommending action to address variances
Monitors the delivery of objectives against cashflow limits and budgets, reporting variances and preparing business cases
Informs the strategic business planning process and evaluates performance against budgets
Ensures financial probity and effective corporate governance, evaluates investment and incomegenerating opportunities
Financial management
Stakeholder relationships Quality management
Customer service Embeds a culture of quality into organisational processes
Optimises finance and IT resources
Fulfils customer expectations and quality requirements
Uses IT resources efficiently
Supports the use of IT to achieve efficiency in service delivery
Manages the use of IT to ensure effective service delivery and encourages the adoption of new}technologies
Manages the implementation of IT solutions and evaluates their impact on service delivery
Uses knowledge of developments in technology to Influence the facilities management aspects of an IT strategy
Information technology
Finance and IT
Quality management and customer service
The Facilities Management Professional Standards Framework
Career level
Strategic
Management
Operational
Strategic
Senior
Manager
Supervisory
Support
14-20 Pro standards.indd 19
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