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FM Training & Qualifications Developing Professionally to Make A Difference Improving Performance and Capability

Established since 1993, we offer a full spectrum of learning and development solutions to the FM professional in their career and improve organisational performance. BIFM Training Continuing Professional Development Over 60 training courses to support you at every level of your career Professional Recognition and Credibility Executive Suite for Senior FMs In-House and bespoke FM Programmes Skillset: on line learning and knowledge resource A range of FM Qualifications from Levels 2 to 6

“BIFM Training should be on the CPD plan for anyone working in FM. The standard of organisation & delivery of every course is impeccable.� Middleton Grange Shopping Centre

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P4-5 Trends in FM employment

P22-25 Young FMs discuss careers

P6-7 The international market for FMs

P28-30 Promotion through training


P8-10 BIFM qualifications P12 FM Development Pathways map


P14-20 FM Professional Standardss Framework

P38 Resources


AS A PRACTISING FM, YOU’LL APPRECIATE JUST HOW QUICKLY OUR SECTOR IS PROFESSIONALISING rganisations are waking up to the extent to which FM plays a pivotal role in making or breaking corporate targets for safe and productive work spaces, energy management, sustainability and social value. FM’s ability to influence so many key components of corporate performance puts you, as an FM practitioner, in an ever brighter spotlight. You need to maintain a constant focus on your career and its momentum through a carefully considered plan of action. What is your ambition for the next five years? Where do you want to be working? What do you want to be doing? Your ability to answer these questions is important in an increasingly dynamic and competitive market. The old stereotypes about FMs no longer ring true – your experience is clearly still important, but to take up a senior position in your chosen organisation you’ll need to do the maximum



FM World is published by Redactive Media Group for BIFM - the professional body for facilities management Redactive Publishing Ltd 17 Britton Street, London, EC1M 5TP EDITORIAL Tel: 020 7880 6229 email: editor: Martin Read ⁄ assistant editor: Jamie Harris ⁄ news editor: Herpreet Kaur Grewal ⁄ sub editor: Deborah Shrewsbury ⁄ art editor: Nicola Skowronek ⁄ picture editor: Claire Echavarry

ADVERTISING AND MARKETING email: senior sales executive: Jemma Denn (020 7880 7632) sales executive: Jack Shuard (020 7880 7551) recruitment sales executive: Sabmitar Bal (020 7880 7665) PRODUCTION production manager: Jane Easterman senior production executive: Aysha Miah PUBLISHING publishing director: Joanna Marsh

possible to impress potential employers – and employers are increasingly swayed by a candidate’s professional qualifications. This guide to professional development in FM details your options and puts you in touch with organisations that can help. It explains the BIFM’s FM Professional Standards, lays out the BIFM qualifications map and includes comments from those who’ve used qualifications to advance their careers. We also explain what you need to know should you be considering working abroad. You can help promote FM to a new generation, too. We know how enjoyable a career in FM can be, but how can others find out? The BIFM is working on new materials to explain FM to the uninitiated – including Martin Pickard’s famous mindmap and other ‘what is FM?’ explanatory content. If you know someone who might benefit from such a guide, it will be available in the coming months.

For exclusive online content including blogs, videos and daily news updates, visit FM World Jobs – the best place to find FM career opportunities online. Visit

Get up to speed quickly with FM news stories and sign up to follow us on Twitter. Visit For reference material on education, research and sector knowledge, visit. Follow @BIFM_UK on Twitter GUIDE TO CAREER DEVELOPMENT IN FM 201603

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levels, but also the expectations of employers. And yet despite the trends, there are skill shortages that need addressing. Don Searle, projects & contracts manager at recruitment consultancy Catch 22, explains that “the industry has an imbalance in the older age group, between 50-65, where ‘lifers’ are at the top of their profession and likely to stay until retirement.” Searle expects that replacing these individuals is key if there is not to be a shortfall at the top of the profession within the next 10 years. FM providers, he suggests, need to “put some senior succession planning into place”. “The organisations that stimulate the market – in our case large FM providers – need to establish a conveyor belt of talent at every level of their organisations to ensure continuity,” says Searle. But overall, there are now a lot of younger and more

ambitious people in the industry. Some recruitment specialists such as Gary Binder, section manager at recruitment company PRS, suggest that the value of experience – for so long the principal component in successfully obtaining an FM role – has now been equalled by the value of education – the ultimate determinant being the person controlling the recruitment process. “FM is now a career with its own pathway. Companies are increasingly keen to capture talented individuals and give them broad career experience before allowing them to focus on a business stream that suits their skill set best.” And recruiters are also seeing that FM is increasingly becoming a profession for those who best demonstrate a ‘customer-centric‘ mentality. FMs are increasingly required to demonstrate top-class customer service skills. A focus on sustainability issues will also set FMs apart. As the



As our annual salary survey suggests, shifting demographics are set to make 2016 a year of opportunity for facilities managers considering their next career moves


n 2015 it is arguable that there now exists more hope and opportunity for facilities managers to significantly develop their careers than ever has been the case before. And together with the increasing breadth of job opportunities is coming a change in the typical FM profile; the typical age, level of education and breadth of experience of

the distinctive FM is shifting, with long-established stereotypes coming under considerable strain. Our salary survey in May 2015 confirmed trends that we have seen in recent years – the number of older FM practitioners steadily reducing, the number of younger practitioners steadily rising. More FMs are coming into the profession from university, raising not just existing quality



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“Companies are increasingly keen to capture talented individuals and give them broad career experience” push for greater sustainability increases, more people are beginning to specialise in energy management and sustainability. As energy prices are set to double by 2020, the role of the energy manager within the FM team will grow as more people become involved in sustainability. Clearly, there is great scope for FMs who already specialise in the engineering side of the profession. But the likely shortage of technical FMs, while good for those already in the profession looking for their next challenge, needs addressing at the younger end. Martin Davies, training manager at BIFM Training, believes that the profession has become demonstrably more

professional. “There’s a career path benefiting from training and qualifications at all levels and across all specialisms within FM, most of which simply wasn’t available in the past. “Employers are already looking to hire people who either have FM qualifications or are working towards them. It’s going to be increasingly difficult to ‘fall into’ FM unless candidates have the right qualifications or the willingness to undertake them and further learning and development.” The recent BIFM Awards illustrate the extraordinary breadth of facilities management, a business activity that is difficult to describe as a single discipline.

SALARY SURVEY SNAPSHOT Salary increases of between 1 to 2 per cent continue to represent the sizeable plurality of increases received over the past two years. Just under half (44.3 per cent) of FM World salary survey respondents received such an increase in salary in the past year.

Last year’s figures showed more women than men getting more sizeable increases. That trend continues – 9 per cent of female respondents saw a pay rise of 5-6 per cent compared with just 3.7 per cent of men.

It’s this variety, of course, that appeals to so many. But even as FM becomes more routinely accepted within organisations, the variety of roles shows no sign of abating. We’ve recently seen a merging of disciplines and roles becoming dual-focused – for example, head of facilities and IT or health and safety, and FM roles that include elements of environmental and sustainability management. “The industry is so diverse that it can be very challenging from a recruitment point of view,” says Peter Forshaw, managing director

at recruitment consultancy Maxwell Stephens. “It’s hard to predict which new job roles might appear as FM is becoming so broad now.” Career progression can sometimes be, quite simply, a matter of itchy feet. Concerns about pay, benefits, and career prospects are the main reasons cited by FMs for wishing to leave their current employer. Lack of management support is also seen as a motivating factor; the stress of the role is an increasingly rare trigger for departure.


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The Middle East continues to be a significant draw for ambitious FMs from the UK

FOREIGN AFFAIRS At the very least, FMs will at some stage in their careers consider the prospect of working abroad


M’s status as an immature profession in various territories makes it attractive to UK FMs conscious of this country’s perceived preeminence in the field. But although opportunities exist for those able to demonstrate a specific form of knowledge or experience, the days of going abroad and automatically boosting your pay earning are gone. “These days, a lot of companies have a strong nationalisation agenda,” says Neil Everitt, business development manager at BIFM. “They want their own nationals in FM roles. UK FMs will need to demonstrate they have the required skills to fill specific gaps.” And a country’s attitude towards its own nationals is only one issue, says Everitt. Although the broad parameters of the job itself may be familiar, much won’t be. Those employed with

outsourced service providers or directly with organisations that have international divisions will typically have more scope to move abroad with that same company, their network of existing support mechanisms making relocation easier.

Lead role Another factor is the UK market’s status as a market leader in innovation and best practice. This

country’s FM brand is strong, and FMs may be able to use this as leverage when looking for a role, particularly in those international markets that are growing quickly. Demand for FM is linked to volume of spend on construction and infrastructure. “The United Arab Emirates (UAE), Dubai, Qatar and Saudi Arabia, are always of interest to UK expatriates,” adds Everitt. “Their smaller populations, and their lack of skills to fill senior management roles, make them attractive.” “The UK FM industry is more developed than Europe and the Middle East,” says Nikki Dallas of recruitment consultancy Talent FM. “We are looked to as the benchmark of best practice, so UK FMs have a lot to offer abroad. “In the late 2000s, before the last recession, there was a mass exodus

“The UK FM industry is more developed than Europe and the Middle East... we are looked to as the benchmark of best practice, so UK FMs have a lot to offer abroad”

of FMs from the UK to the Middle East. The UAE is still a good place to be, certainly at the higher levels of management, but fluency in Arabic is becoming increasingly important.”

Experience counts Dallas confirms the growing importance of experience. “FMs able to offer up to five years’ experience would certainly be attractive to employers. Those with that level of experience would certainly have something to offer, but it’s most often those with greater experience – 10 years’-plus – who are most sought-after.” The UK and US still represent the pre-eminent markets for the application of FM. Ultimately, an FM’s choice of country in which to practise will be influenced as much by more prosaic factors such as language, affiliation with the UK education system and availability of work visas as the professional issue of finding a suitable role. “It’s best to create a shortlist of places that offer plenty of opportunities, then narrow these choices down to a specific country and a specific role,” suggests Everitt. “However, keep in mind that a country that might make a great holiday destination may not make a good place to work.” GUIDE TO CAREER DEVELOPMENT IN FM 2016 |07

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GET THE ‘FEEL-GOOD FACTOR’ – GET QUALIFIED Linda Hausmanis, director of education at the British Institute of Facilities Management (BIFM), looks at the options for professional development available to individuals who work across a myriad of roles within the facilities management profession


chievement of a qualification not only demonstrates your skills, knowledge and competence, but it is also a key factor in building self-esteem and confidence, as well as advancing your career prospects. While it is widely reported that the economy is improving, this brings with it challenges for employers. Companies are looking for staff who will help them meet business objectives efficiently, effectively and with professionalism, and this search for the right people with the right skills can fuel a ‘war for talent‘. The question is, “does your CV show you are ready for battle?” Reasons to take BIFM qualifications include that they provide an independent measure of your expertise, and that they provide an accelerated route through BIFM’s grades of membership. First, BIFM qualifications,

like any external qualifications, provide independent confirmation that you have mastered the relevant subject matter regardless of the educational or training institution at which you have studied, or the employer for whom you work. Second, BIFM and its qualifications are regulated by Ofqual, Qualifications Wales and SQA. This regulatory recognition confirms the value of the qualifications as external measures of your achievement. And finally all units that make up the BIFM qualifications have been aligned to the FM Professional Standards. These standards have been developed by the profession and clearly state the competencies required of an individual throughout his or her career across the breadth of functional areas encompassed within facilities management. By studying for a qualification in facilities management you will develop expertise, skills and

knowledge and demonstrate commitment to your career. Besides having better employment and career prospects, and greater financial rewards, qualified staff also perform better, which boosts productivity, on-the-job confidence and job satisfaction. New skills can also be applied to new roles and challenges, making them more attractive to prospective as well as current employers. In other words, people who take the initiative to better themselves through qualifications get ahead. As FM recruitment agency Maxwell Stephens explains: “In the current economic cycle with more jobseekers than ever, being able to differentiate yourself as a facilities management professional has never been more expedient. With an average of 100 applications per vacancy, your CV and background must stand out to ensure you are shortlisted for interview. In this climate, qualifications can make the difference and are becoming increasingly valuable in making the shortlist. You will only gain the opportunity to demonstrate your suitability for the post with all your relevant experience and achievements if you get invited for interview in the first place.” There are a range of FM qualifications available to allow

everyone from school-leavers to directors to develop their FM knowledge base and skill set.

BIFM qualifications The BIFM qualifications are vocationally related to the facilities management profession and are both nationally and internationally recognised. Developed in consultation with leading FM employers and stakeholders, accredited within regulatory frameworks (QCF) and (SQCF), the qualifications carry substantial weight, and are used as a benchmark of excellence in the industry. All qualifications have the following features: ● A level that clearly describes the level of challenge of the qualification. ● A designated size: award, certificate and diploma. Awards consist of 1 to 12 credits, certificates 13 to 36 credits, and diplomas 37 credits and above. Although the BIFM developed and awards the qualifications, the teaching is normally delivered by recognised centres accredited by the BIFM. The accreditation process ensures that the centre has the necessary support and systems to provide learners with a good experience. A self study option is available for BIFM Levels 2 and 3 directly through BIFM.


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BIFM qualifications

Qualifications and credit framework QCF Level

Example of Level


Masters degree


Bachelors degree


Foundation degree


Certificate of higher education




GCSE (Grades A*-C)

BIFM Level 7 in FM WhoWho is itisfor? it for? Strategic Strategic headhead of facilities/estates of facilities N/A


Extended Diploma

BIFM Level 6 in FM Who is it for? Senior, strategic facilities managers Award


Extended Diploma

BIFM Level 5 in FM


Who is it for? Specialist facilities managers Award



BIFM Level 4 in FM Who is it for? Operational facilities managers Award



BIFM Level 3 in FM Who is it for? First-line and supervisory managers Award



BIFM Level 2 in facilities services Who is it for? New entrants Certificate SIZE GUIDE TO CAREER DEVELOPMENT IN FM 2016  |09

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“65 per cent of employers use qualifications as a key selection criteria when recruiting new FM staff” OPERATIONAL/ SUPPORT LEVEL BIFM Level 2: new recruits Aimed at new recruits, these qualifications will introduce the learner to core principles of facilities services.

AN EXAMPLE OF THE LEVEL OF CHALLENGE OF THE BIFM LEVEL 2 FM QUALIFICATIONS IS GCSE GRADES A*-C LEVEL. BIFM Level 3: first line and supervisory managers Aimed at staff already working in cleaning, catering or security, for example, with fewer than two years’ experience, who want to advance up the managerial ladder.

AN EXAMPLE OF THE LEVEL OF CHALLENGE OF THE BIFM LEVEL 3 FM QUALIFICATIONS IS A-LEVELS. MANAGEMENT LEVEL These qualifications are aimed at operational managers through to senior FMs. Depending on previous working background, these qualifications can support career changers wanting to transition into FM. For example, many people leaving the armed services have found that they can make a successful move into FM after completing a Level 4 FM qualification.

BIFM Level 4 stage: operational managers Aimed at FM professionals with two years’ or more experience of managing, the Level 4 provides a broad

understanding of FM. Equipping learners with the ability to identify and address complex and non-routine problems, they are ideal for anyone responsible for managing day-to-day operations, support services, contractors and key supplier relationships, budgets, health and safety and FM projects.

AN EXAMPLE OF THE LEVEL OF CHALLENGE OF THE BIFM LEVEL 4 IS A CERTIFICATE OF HIGHER EDUCATION. BIFM Level 5: middle or senior managers Aimed at FM professionals working at a middle or senior management level with several years’ experience. Designed to develop the learner’s ability to identify and address complex problems, plan and deliver solutions and exercise autonomy and judgement in their area, Level 5 is best suited to those heading up functions such as: ● Single or multi-site operations ● Hard and/or soft services ● Partner relationships ● Performance management ● Major projects with capital spend ● Compliance in health and safety

AN EXAMPLE OF THE LEVEL OF CHALLENGE OF THE BIFM LEVEL 5 FM QUALIFICATIONS IS A FOUNDATION DEGREE. STRATEGIC LEVEL BIFM Level 6: senior managers Aimed at FM professionals reporting directly to the board, responsible for strategic decisions or are influential in the process. The qualifications equip

learners with greater ability to take responsibility for planning and delivering plans to underpin substantial change or development, and to exercise broad autonomy and judgement. They are best suited to those responsible for: ● Strategic review and development of service provision ● Corporate governance and risk ● Driving innovation and change ● Financial performance, corporate responsibility and sustainability, and property and procurement strategy

AN EXAMPLE OF THE LEVEL OF CHALLENGE OF THE BIFM LEVEL 6 FM QUALIFICATIONS IS A BACHELOR’S DEGREE. BIFM Level 7: senior managers/heads of estates Aimed at FM senior professionals wishing to develop practical and academic understanding. The BIFM Level 7 qualifications are standalone qualifications, but also form an integral part of further study to achieve: ● Masters in applied facilities

management, a programme that is delivered and awarded by Liverpool John Moores University School of the Built Environment ● MBA in facilities management delivered and awarded by Sheffield Hallam University Other higher education institutions providing FM qualifications such as a postgraduate diploma in FM, an MSc in FM and an MBA in FM are: Heriot-Watt University; Leeds Beckett University; and University College London. As well as attracting mainly middle to senior-level managers who are keen to enhance their career prospects, these courses may also appeal to graduates who recognise FM as a growing profession. Courses are typically offered on a modular basis through a blended approach of taught sessions and/or distance learning to accommodate entrants holding down a full-time job.



BIFM membership Successful completion of a qualification has the added benefit of enabling the learner to join the BIFM as a member. If you have an FM qualification at Levels 2 or 3, you may be eligible to join BIFM at Associate grade (ABIFM), dependent on your experience. With a Level 4 or 5 qualification and a number of years of management experience you may be able to join at Member grade (MBIFM).

And if you hold a qualification at Level 6 or above, and have three years’ or more management and FM experience, you may be eligible to join at Certified grade (CBIFM).

BIFM Qualifications The BIFM is dedicated to helping the advancement of the FM profession and would like to talk to you about how qualifications can support and develop your career. Please contact +44 (0)1279 712 651, email qualifications@bifm., or visit qualifications


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Qualifications in Facilities Management FM Tutor is an award winning specialised education business, helping to raise the professional competence of facilities managers. We run educational programmes for both individuals and clients. Based in Hampshire, we can provide courses nationwide and across EMEA. Transferring from another industry or role into FM? Seeking a promotion at work? Applying for a new job in the FM sector? Whatever your needs, ambitions and learning plans, we can help you to realise your TSXIRXMEP3YVGSYVWIWEVI¾I\MFPI3YVXYXSVWEVITEWWMSREXIEFSYX*1 Our fees are competitive.

;ISJJIV¾I\MFPIWXYH]TVSKVEQQIWMR&-*1PIZIPW  Classroom workshop; distance or blended learning options available You can join our courses at any time Our study programmes are tailored to your needs We provide dedicated tutorial support for each learner We provide comprehensive learning materials Our tutors are experienced FM practitioners APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

“Brilliant as usual, thank you for all your support” “...FM Tutor really do focus on individual learners’ needs and go the extra mile to make sure learners are fully prepared for each unit assessment. “Very enjoyable and thought provoking” “...Even as a distance learner, the personal aspect of the tutoring was inspiring”

Contact us and we’ll guide you to make the right choice to suit your needs, your budget and your time available. :

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FACILITIES MANAGEMENT DEVELOPING FM PROFESSIONALS WITH BIFM Membership grades BIFM’s Membership grades provide credentials to signify professional experience and credibility in FM.

Professional FM Qualifications BIFM Qualifications in Facilities Management are

Associate (ABIFM) Affiliate

Level 2 Qualification in Facilities Services

flexible and individuals can start at any level, they do not have to work up through the levels. Programmes are delivered through face-to-face, evening classes, online or distance learning.

Award Certificate Diploma Extended Diploma Apprenticeships The BIFM Qualifications are also integral parts of the FM Apprenticeships.

Training BIFM Training provides a range of intensive and interactive short courses and online learning, including a set of core FM courses ranging from foundation to advanced levels.

Level 3 Qualifications in Facilities Management

Advanced Apprenticeship in Facilities Management Apprenticeship in Facilities Management Career Stage

New entrants /frontline staff

For example: Facilities Administrator, Office Assistant, Cleaner, Security personnel

Team leader/ First line management

For example: Facilities Administrator Coordinator Office Manager Technician

Foundation level training courses Examples: Awareness, Entering profession, Assistant FM role, Getting Started in Health & Safety, Understanding FM, Finance Management 1.

Supported through BIFM resources, commResources: BIFM members can access BIFM resources to support them in their roles and studies. From good practice guides, to the latest news, trends and hot topics.

My CPD tool: BIFM members can manage their own Personal Development Plan online, including recording and reflecting on CPD activities.


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Level 4 Qualifications in Facilities Management

Level 5 Qualifications in Facilities Management

Level 6 Qualifications in Facilities Management

Level 7 Qualifications in Facilities Management

Higher Level Apprenticeships in Facilities Management

Executive Middle management

For example: Facilities Manager Premises Manager Contract Manager Account Manager

Senior management

For example: Contract Manager Area Facilities Manager Area Director Head of FM

For example: Regional Director Director of Estates Head of Estates

Advanced level training courses

Intermediate level training courses Examples: Operational FM, The Professional FM I & II, Introduction to Sustainability, Energy Management, Building Surveying and Maintenance.

Example courses on the BIFM Executive programme and Strategic FM include: The FM Business School, Strategic Procurement in FM, Property Management and Maintenance Strategy, Strategic Financial Management for FM.

unities, CPD and events all underpinned by the FM Professional Standards Communities: BIFM members can access BIFM’s regional communities and special interest groups, providing face-to-face and onine networking and information sharing.

Training: BIFM Training provides 50 intensive and interactive short courses to choose from, including a set of core FM courses ranging from foundation to advanced level, as well as a range of specialist FM programmes.

Online CPD modules: Access online training modules in core business skills through BIFM Training. And introductory FM and H&S online modules.

Events: From free community CPD events regionally and nationally, to conferences and awards.


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THE BIFM’S FM PROFESSIONAL STANDARDS The FM professional standards, introduced in early 2014, represents the BIFM’s aim of embedding a set of performance standards as the norm for FM professionals and for business


he standards have been created with FM industry stakeholders, experts and a professional standards writer and form a global competence model for the profession. The aim is for the standards to define the competences necessary to be an FM professional at every stage of their career, from a support role through to strategic management. The framework provides a

succinct view of the defined functional areas across the career levels and contains high-level statements of competence required of an individual. A handbook, available to BIFM members (download from www. expands upon the high-level competence statements contained within the framework, setting out the uses and purposes of the standards. The framework identifies 10

The FM Professional Standards is a ‘living’ document to ensure they reflect the dynamic industry which is facilities management. BIFM has been able to demonstrate its own agility and dynamism by responding to a call by the government’s Built Environment Professional Education project to reflect how important FMs are when it comes to ‘Managing accessibility and inclusion’, which was subsequently included, not just in the Professional Standards, but also in the BIFM qualifications at levels 3 and 4.

“Congratulations to BIFM for being the first institution to change their professional standards to explicitly address the access needs of disabled people. This is major step towards making access and inclusion business-as-usual for all facilities managers. This will make a real difference to disabled people’s lives over time – a fitting legacy from our London 2012 Games, when we welcomed the world to the most accessible and inclusive Olympic and Paralympic Games ever.” – Boris Johnson, Mayor of London


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‘functional areas’, each further divided into ‘components’, into which plain English explanations of the associated competences are broken down in terms of their relevance to individuals by seniority (from support and supervisory through to manager, senior and strategic). Each standard details the existing BIFM qualification units (elements of training) that relate to it. The FM Professional Standards assist all FM practitioners and BIFM members at all grades with their CPD by identifying current levels of skill. The 10 principal groupings are as follows: ● The Role of Facilities Management; ● Strategy and Policy Development; ● Leadership and Management; Business Continuity and Compliance; ● Business Support Services Management; ● Property Portfolio Management; Quality Management and Customer Service; ● Finance and IT; Procurement and Contract Management; and ● Sustainability. Under each of these principal standards headings are a further 25 elements – see the next pages. Linda Hausmanis, the institute’s director of education, states that the impact of the standards has been profound. “The FM Professional Standards are clearly defined across a range of functional areas in which facilities management professionals are involved and they are also expressed at the various stages of an individual’s career,” she says. “By referring to the standards when conducting a skills gaps analysis, an employer can effectively procure training for staff. “The Professional Standards


will enable employers to focus their training provision in a more targeted and purposeful way to meet the needs of an organisation and its workforce. This should maximise the business value from a training intervention,” she adds. “As well as using BIFM events to demonstrate the purpose and use of the standards, they are also a common reference point throughout all BIFM products and services as they are the core of the institute’s value proposition to the industry.” Major employers, including the government, are already using the framework. Jo Mercer, head of organisation and development for FM service provider Vinci Facilities, said that her company has changed its training structures to accommodate the professional standards

framework. “Over the past few years we have been working with BIFM to help develop its Professional Standards and we have now embedded the BIFM Professional Standards into Vinci’s behavioural culture and are using them to benchmark professional expectations. The next challenge for us is to continue to establish strong links through to the development and training of our people so we can maximise their potential. “It is important that we do this because we have a duty of care to the people we employ, but also because the competitive nature of what we do leads to the need to differentiate our services. The best way to do this is by helping our employees be the best they can – in short, maximising their potential.


“To help achieve that goal we aim to create a dynamic culture and environment where there are no right or wrong answers – just different points of view. However, it is equally important that we gauge and measure what it is we are trying to achieve. The BIFM Professional Standards provides the best way to manage performance both formally and informally throughout the year; it is, in fact the backbone to our framework of professional governance and development programmes. “An outcome from our behavioural leadership programme ‘Empower’ was the implementation of ‘Developing your Career at Vinci’, a way of supporting our people, which uses the BIFM Professional Standards as a model for success. Regular catch-ups or ‘one-toones’ are held every six weeks, with these formally undertaken every six months. These use the key aspects of the professional standards – behavioural expectations, technical competencies – to set targets and objectives for development. It all helps us to enhance performance through a continued focus on shared goals.”

Self-assessment tools “Development has already begun on a self-assessment tool,” says Hausmanis. “This will be for use by an individual or by his or her line manager to gather feedback and support the creation of a professional development plan.” Also in development is a training and development needs analysis tool aimed at individuals or an organisation’s learning and development management personnel. Check the BIFM website for more details at: GUIDE TO CAREER DEVELOPMENT IN FM 2016 |15

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Career level









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FM functional areas

Facilities management strategy

Information and knowledge management Develops knowledge management strategies and systems to support an organisation’s strategic facilities management vision Manages the use of information and implements information systems to improve business performance

Sector knowledge

Influences and promotes facilities management within and beyond the sector both nationally and internationally

Understands the changing role, scope and impact of facilities management and influences developments and trends

Monitors operational performance, reporting on progress and recommending improvements to processes and procedures

Uses information to support facilities management operations

Collects information to support facilities management operations

Understands the role and importance of facilities management within an organisation

Understands the structure of facilities management within an organisation

Complies with corporate social responsibility and sustainability policies in facilities management activities

Optimises opportunities to promote and integrate sustainable and socially responsible facilities management activities into business practice

Analyses the scope and impact of corporate social responsibility and sustainability, developing policies that optimise business opportunities

Influences the development of a corporate social responsibility and sustainability strategy

Understands the purpose of Understands the need for a strategy and carries out responsible and sustainable operational tasks as directed facilities management practices

Implements and evaluates a facilities management strategy, recommending adaptations to meet changing circumstances

Promotes the role, diversity Analyses and interprets and contribution of facilities information to make management in the wider business decisions environment

Establishes processes and procedures that enable the implementation of a facilities management strategy

Leads the development of a facilities management strategy that enables a business to achieve its overall strategic objectives

Develops facilities management strategy and}policy

Manages facilities management knowledge to add value to an}organisation Corporate social responsibility

Strategy and policy development

The role of facilities management

The Facilities Management Professional Standards Framework

Understands the purpose of policies and carries out operational tasks as directed

Contributes to the implementation of facilities management policies and procedures

Implements facilities management policies and procedures

Develops, manages and reviews facilities management policies

Evaluates the coherence and fitness for purpose of facilities management policies to deliver the strategy and meet legislative requirements

Facilities management policy



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FM functional areas

Resources, develops and motivates facilities management teams to achieve objectives that contribute to the delivery of an organisation’s strategy

Supervises and develops facilities management teams to achieve team objectives

Manages the delivery of facilities management projects to plans and targets and reports on progress and performance

Contributes to the delivery of a facilities management}project

Supports the achievement of facilities management team objectives

Plans and motivates the facilities management workforce to meet organisational objectives and encourage innovation

Defines and plans facilities management projects, building project teams and controlling project delivery to budget

Supports facilities management project activities as directed

Promotes the vision and leads strategic change and manages the impact on facilities management

Provides strategic motivational leadership to people development and influence corporate culture, values and behaviour

Directs and sponsors multiple facilities management projects, managing project relationships, interdependencies and risks

Supports the implementation of change}positively

Monitors the impact of the implementation of change to facilities management services

Manages the implementation of change plans, supporting and influencing others to accept change positively

Plans organisational change, ensuring the continuing coherence of facilities management policies and processes

Risk management

Change management

People management

Project management

Follows facilities management procedures for health and safety, incident management and business continuity

Monitors and reports on health and safety, incident management and business continuity risk within their area of responsibility

Implements processes and monitors risk in compliance with an organisation’s risk strategy

Develops facilities management risk monitoring systems and processes

Develops and evaluates the effectiveness of a facilities management risk strategy in context of an organisation’s risk profile

Builds business resilience and contains business risk

Develops and manages a highly motivated and skilled facilities management workforce in a dynamic}environment

Understands the impact of legal, statutory and regulatory requirements within the facilities management function

Ensures that all operational tasks are carried out in compliance with all legislative, statutory and regulatory}requirements

Manages the implementation of facilities management policies and procedures that meet compliance}requirements

Develops and reviews facilities management processes and procedures that meet compliance}requirements

Develops and evaluates the effectiveness of facilities management policies to meet corporate governance obligations to comply with legislative, statutory and regulatory requirements


Business continuity and compliance

Leadership and management

The Facilities Management Professional Standards Framework

Career level









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FM functional areas

Manages and review the implementation of a maintenance strategy Manages maintenance contracts and programmes

Develops facilities management service delivery strategy and evaluates the effectiveness of alternative delivery models and their resourcing implications

Creates an operational plan to manage the delivery of a portfolio of facilities management services Manages and reviews the delivery of a range of facilities management services

Supervises the delivery of and monitors operational performance within their area of responsibility

Delivers facilities management services to agreed quality standards

Forecasts trends and facilities management market opportunities, encouraging creativity and embedding innovation within service provision

Identifies and exploits value-creating opportunities for innovation in facilities management products and}services

Identifies ways of adding value to existing and planned facilities management services and promotes services to existing and potential clients

Collects ideas and customer feedback on facilities service delivery, making suggestions for improvements to services or products

Identifies opportunity for continuous improvement

Carries out maintenance tasks as directed

Supervises maintenance tasks within a maintenance programme

Develops a maintenance strategy for a property portfolio

Building maintenance

Managing service delivery

Service innovation

Carries out tasks relating to the supply and use of fixed assets as directed

Supervises the deployment of fixed assets and updates fixed asset registers

Manages the implementation of plans for the use of property and assets, ensuring the fitness for purpose of properties

Develops an operational plan for the use of property and assets

Influences the development of a corporate estate strategy

Carries out tasks as directed to achieve management plan

Supervises the tasks needed to fulfil a space management plan

Implements and reviews a space management plan for a building or group of buildings

Creates a space management plan for a corporate estate

Influences the development of a strategy for the use of the internal space of a corporate estate

Follows accessibility management procedures and practices and understands the impact of not providing an inclusive service

Ensures that the conduct of all operational tasks does not compromise access to and use of facilities and services

Implements and manages policies and procedures to ensure that facilities are accessible and usable by all and comply with ethical and legal requirements

Influences the design of facilities, develops and reviews accessibility management policies, processes and procedures and embeds inclusivity good practice in management decisions

Ensures that organisational strategy and management objectives embrace the fundamental principles of inclusivity and accessibility

Managing accessibility and}inclusion

Maximises and protects the value of property assets, manages accessibility and ensures their fitness for purpose

Delivers and innovates facilities management service solutions aligned with business objectives Property and asset Space management management

Property portfolio management

Business support services management

The Facilities Management Professional Standards Framework CAREER DEVELOPMENT FM PROFESSIONAL STANDARDS


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FM functional areas

Influences and enhances relationships with stakeholders for mutual benefit

Develops and manages productive relationships with}stakeholders

Maintains productive working relationships with colleagues and customers

Develops, implements and evaluates a facilities management customer service strategy

Evaluates performance against customers’ quality requirements

Supervises the delivery of a customer-centric facilities management service

Meets agreed standards in carrying out facilities management tasks

Creates and evaluates relationships with stakeholders, negotiating and resolving conflict

Leads the development of a customer-centric facilities management service/ organisation

Maintains productive Meets agreed quality working relationships with standards in their area of colleagues and/or customers work

Applies the quality management principles to the delivery of facilities services

Manages and evaluates operational performance to achieve quality standards and encourage continuous improvement

Develops a quality-driven strategy for the delivery of facilities services

Carries out financial management activities as}directed

Manages operational budgets against targets, investigating and recommending action to address variances

Monitors the delivery of objectives against cashflow limits and budgets, reporting variances and preparing business cases

Informs the strategic business planning process and evaluates performance against budgets

Ensures financial probity and effective corporate governance, evaluates investment and incomegenerating opportunities

Financial management

Stakeholder relationships Quality management

Customer service Embeds a culture of quality into organisational processes

Optimises finance and IT resources

Fulfils customer expectations and quality requirements

Uses IT resources efficiently

Supports the use of IT to achieve efficiency in service delivery

Manages the use of IT to ensure effective service delivery and encourages the adoption of new}technologies

Manages the implementation of IT solutions and evaluates their impact on service delivery

Uses knowledge of developments in technology to Influence the facilities management aspects of an IT strategy

Information technology

Finance and IT

Quality management and customer service

The Facilities Management Professional Standards Framework

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Career level









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FM functional areas Minimises the impact on the environment through sustainable practices and the efficient use of}resources Energy management

Creates value through procurement and contract management Contract management Develops a contract management policy, criteria and supplier performance management framework

Evaluates the effectiveness of suppliers and ensures value for money from contracts

Agrees client requirements and manages contracts and performance


Develops a procurement strategy and policies

Leads bidding and tendering processes and evaluates the effectiveness of a procurement strategy

Manages the procurement of products or services

Monitors and reports on the use of energy and water

Collects data on energy and water usage

Raises purchase orders for products, Monitors contractors to ensure services and supplies effective delivery of contracts

Raises purchase orders for products, Carries out contract management services and supplies tasks as directed

Audits energy and water usage and promotes their efficient use

Controls and conserves energy and water to reduce the impact of facilities management activities on the environment

Complies with organisational environmental policies and procedures

Collects, analyses and reports information on environmental and waste management issues

Manages systems to ensure that environmental standards are met and adopts sustainable practices

Implements the environmental strategy and evaluates its impact on an organisation

Influences an energy and water Influences the development of management strategy and evaluates a sustainable environmental its impact management strategy and policies

Environmental management


Procurement and contract management

The Facilities Management Professional Standards Framework CAREER DEVELOPMENT FM PROFESSIONAL STANDARDS


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PLANNING FOR PROMOTION Learn about the preparation and steps FMs take to get to the top of the profession

22 Reaching the top – how young facilities managers have advanced their careers


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RISING STARS OF FM In 2012, some of the FM sector’s brightest new talents were recognised at a special FM World event held on the 30th floor of London’s Heron Tower. Three years later, how have their careers progressed? We got back in touch to find out


hen FM World ran its 2012 search for the rising stars of the facilities management industry, the London Olympics were just weeks away and the coalition government at the peak of its powers. Times have most certainly changed, but the faith our judges had in the aspiration and enthusiasm of those we recognised on the night has clearly been rewarded, with many of our rising stars having changed employers or job roles. Others still have stayed with the company they were with in 2012, but have significantly

developed their role within those organisations. All report how FM continues to evolve rapidly, with new challenges and opportunities presented to those willing to take advantage of them – and despite their own frenetic pace of professional development, some are also ‘putting back’ by taking on voluntary roles with BIFM special interest groups or others. Here you can read how these FMs came into the industry, the steps they have taken to rise through the ranks, and nuggets of knowledge they have learned along the way. FM



From joining Rollright Facilities on an internship in 2007, Hulbert was moved through the ranks internally to become associate director in 2012. Via Bilfinger, Hulbert set up his own FM business, Pareto Facilities Management, in August 2014. “Opportunities for progression and a fulfilling career far outweigh those in most industries,” says Hulbert. Pareto runs an external mentoring scheme, offering work experience to students, and management training for all staff at all levels. Says Hulbert: “Our ‘generation Y’ members have used technology since the age of five – it’s exciting to see how they are redefining how we do things.”

Best started her career working at the Northern Ireland Office as an administrative assistant. She was an associate director with Norland until May 2014, where she worked on the mobilisation of Microsoft’s first data centre in Singapore in 2013 and a secondment to the FA in 2014, where she was appointed as interim director of technical services at Wembley Stadium. She is now a national account director at Mitie, looking after 630 branches of a national bank. “The key learning would be to not limit your expectations of what facilities people want in the workplace,” says Best. “We continue to want to surprise our people and to make them feel looked after.”


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Gurd previously worked as a site services co-ordinator at PepsiCo, manages hard services at the UK head office of a major multinational food manufacturer. Since 2012, he has moved on to work for EDF Energy where his role was more strategic, overseeing the performance of outsourced service providers and monitoring compliance. Gurd moved to CBRE in July 2015, where he is facilities manager at the Ark building in London. “I’ve also increased my voluntary activities,” says Gurd, “and for the past two years I’ve enjoyed playing an active role in the BIFM’s Rising FMs special interest group, helping support other developing FMs.”

Kate Smith started her FM career as a helpdesk assistant for BBC Property. From the BBC, she was TUPE-transferred first to Land Securities Trillium and then to Johnson Controls Global WorkPlace Solutions (GWS) in 2006, when she was principal facilities manager, BBC Television Centre. In 2011, Smith secured the role of UK operations director on the Barclays’ account for Johnson Controls GWS. She is now the EMEAR accound lead at Cisco, under the re-branded CBRE. “I felt I already had good cultural awareness, but my pan-EMEA roles have been a steep learning curve on the diversity of protocols, legislation and cultural norms,” says Smith.

“If you can spot talent and nurture individuals you create a happy and motivated workplace” WILL TYLER



Loizou continues to work for the Food Standards Agency, where he plays a central role in the facilities and estates team. He has been at the organisation since 2001. During the past three years he has made a key contribution in a number of areas. He has worked on two large-scale accommodation ‘re-stacks’, reducing the FSA’s footprint in Aviation House in London and freeing up space for other Government Departments to move in. Loizou has recently worked on the Government’s Facilities Management Framework, and in September he began a part-time MBA in Facilities Management at Sheffield University.

Andrews started his FM career in Melbourne, Australia, assisting in the management of a portfolio of five sites. He moved to work with Anabas in London in 2008, managing soft services on the MTV Networks Europe contract, before moving to EDF Energy, where he is now facilities programme manager. “There’s a lack of understanding of environmental management practices and the role FM has to play in improving building performance and influencing customer behaviour,” says Andrews, who has been working on safety management systems. “In my spare time, I am studying towards an MSc in Environmental Management.”

Tyler is still working for Mitie Client Services, having joined the organisation in 2009 from Channel 4, and since January 2014 he took on the post of London head of operations. His remit has expanded, as well as his team. He is responsible for all London business, apart from two of Mitie’s national accounts, with a team of operations managers and client service managers overseeing the organisation’s London portfolio. “Working in FM is not all about the numbers – we are a people business, we don’t have any widgets to sell,” says Tyler. “I have also learned how to get the best from our teams without having to ‘bang the drum’. “If you can spot talent and nurture individuals you create a happy and motivated workplace.”


Head of operations – London at Mitie Client Services


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MARTIN BELL MARTINBE Now associate d director, Gardiner & Theobald LLP, strategic asset & facilitie facilities management consultancy



Hawkins joined Eurest Services (part of Compass Group) in 2011 to head up its contract with Logica, overseeing the entire FM service delivery across its UK estate. Hawkins moved into business development, before accepting a role with CBRE as alliance director on a contract with Macquarie Bank this year. “We have to stop only solving frontline issues – stop putting plasters on things that are broken and root out the cause,” says Hawkins, who is enjoying the tactical challenges of his new role.

MATTHEW TUCKER Tucker, a senior lecturer in facilities management in 2012, became programme leader in FM and building services at Liverpool John Moores University. “We are working on a standalone BSc honours undergraduate degree in FM, with three CPD programmes aligned to BIFM Levels 4, 5 and 6 qualifications,” explained Tucker, who has also developed a BIFM Level 7 course in Applied FM. “I also spent time researching in the US with the Georgia Institute of Technology after winning the Fullbright Scholarship in 2012, which is an immense honour.”

Martin Bell starte started his career at Johnson Controls, where he became an associ associate director with responsibility for managing a team of consult consultants. After spending time consulting at PricewaterhouseC PricewaterhouseCoopers, he joined Norland Managed Services as associate director in 2012, before consulting at Gardiner & Theobald. “I work on som some interesting commissions involving strategic reviews for local authorities,” explains Bell. “I’m a support judge for the BIFM Awards and a member of the FM World editorial editori advisory board. Volunteering has helped me understand the cchallenges facing our industry.“

“Volunteering has helped me understand the challenges facing our industry”




Harris moved into the FM sector after he spent three years in the recuritment sector, headhunting facilities managers. Having got to understand what FM was all about, he worked on Serco’s Deloitte contract, before he was approached by Norland in March 2014, taken on board as a fast-track manager and subsequently fast-tracked again, where he is now area general manager overseeing four clients in different industries. “I’m also part of the junior board of directors at CBRE, where managers come together to share common practice and experiences,” says Harris, who has taken what he has learnt on board to offer to his clients.

Hodgson, assistant facilities manager for Mace’s Invesco contract in 2012, has stayed with the company, but her responsibilities have grown. Still working remotely in Dublin, Hodgson oversees offices in Paris, Brussels, Milan, and Madrid, and now Dublin and Luxembourg. “I’ve also been involved in ‘Developing Success’, the executive development plan at Mace,” explains Hodgson. “I have implemented an annual team-building event. This has not only been motivating for the team, but also provided a platform for good communication, as well as open forum discussion.”

Jackson Matthews joined Telereal Trillium in 2008, working in compliance, before moving into operational FM in 2011. He moved to Cofely from Telereal Trillium when his former firm outsourced its FM delivery in July 2014. Now working as an account manager on several government portfolios in London, the South East and Manchester, Matthews has this year begun working with the Imperial War Museums, a role he describes as “mixed and fast-paced.” “Awareness of FM is far greater now, but with that comes more pressure for innovation and improved delivery,” says Matthews.


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WILLIAM BOWEN Bowen came into the FM sector with a construction background. He spent time working as facilities manager for Sevenoaks District Council, before moving on to international charity ActionAid, managing a total FM service across its UK premises. Bowen has used his experience working with security initiatives to expand his role at ActionAid, which now involves Bowen completing security and premises audits at ActionAid sites worldwide. Bowen advises FMs to “persevere and take on new challenges. Our industry is full of excellent networks [Bowen is a committee member on the BIFM’s International special interest group] and members with high levels of knowledge.”

RISHI SHARMA Now a senior consultant within n FM Consulting at AECOM In 2012, Rishi Sharma was a seniorr consultant within the eam at Davis Langdon. Since facilities management consulting team then, the company became part off AECOM, and as such, Sharma’s consulting team spread across the rest of the business as it continued to grow. He has developed strategic FM projects and worked olios, through to on assessments of property portfolios, uilds. whole-life costing of future new builds. ts have become Sharma explains that his projects even more challenging, “with somee projects lasting a couple of days and otherss a 12-month secondment.” “There has also been a shift in perceptions opment stage regarding FM at the design/development REEAM, but of new builds, in part linked to BREEAM, mportance also with clients appreciating the importance of designing an effective building.””

Cooper began her career with Atkins Asset Management, before moving to Willmott Dixon, where she grew the organisation’s Birmingham business by £8 million in four years. Cooper became the first female operational board director in the Willmott Dixon Group. Cooper co-founded Diamond Facilities Support in 2010, where she is currently joint managing director. “Our ethos is ‘right first time and every time for our clients’,” says Cooper. “My next step is to continue our growth. We are looking to break the £10 million mark in three years and move into soft services.”

“Clients [are] appreciating the importance of designing an effective building”




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Study for a BIFM qualification in facilities management with the BIFM online learning platform which can be accessed from anywhere, on any device. Study for Level 2 – new entrants Level 3 – first line management

Call us to find out how BIFM can support you to progress your career, the alternative study and delivery models that are available and for guidance about identifying the right qualification level for you.

w: t: +44 (0)1279 712 651


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PROMOTION THROUGH TRAINING Read about first-hand experiences of training in facilities management, and how qualifications are put to use on a day-to-day basis

28 Case studies - developing a career in FM through training


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CLAIRE CRAYMAN Where and when did you start your working life? 2009 – Assistant administrator to the core team at Babcock Infrastructure providing TFM to the MoD.

Name: Claire Crayman Employer: Babcock International Study centre: FM Tutor Level attained: ILM Level 3, BIFM Level 4 Diploma and BIFM Level 5

What brought you into FM? I finished sixth form and all I wanted was a full-time office job; I didn’t care what I was doing. I accepted a maternity cover role as the FM assistant administrator supporting the core management team for Babcock Infrastructure for its South-West MoD TFM contract for all soft and hard FM delivery for MoD sites in Bristol, Bath and Taunton through a bundle of self-delivery and outsourced contracts.

maintenance, supervising cleaning and events.

DAVID SANDERSON Name: David Sanderson Employer: Keele University Study centre: Xenon Level attained: BIFM Level 6 Extended Diploma

Where and when did you start your working life? I had a four-year electrical engineering apprenticeship with a contractor working in a variety of sectors from aerospace to health and education. I moved into the company offices and started working on procedures, costing and design. My duties included organising the offices for

What brought you into FM? After spending some time in Europe moving heavy industrial equipment and bringing it back to the UK, I became involved in more post-construction tasks such as training, setting up offices and support services, and I enjoyed the variety. What is your current role and what does it involve? My role is predominantly estates operations and development as part of the leadership team in a large campus, with a huge focus on environmental management. Being new to the role, I am assessing compliance, skills mix, process and procedures, condition, performance and setting a five-year plan to enhance student experience and to develop our offering. The role includes many aspects of estates and facilities including maintenance, security, travel and car

What is your current role and what does it involve? I’m the FM mobilisation & support manager heading the mobilisation of TFM contracts in the Babcock International, internal property delivery team. I am involved in surveying sites and meeting internal customers to establish their requirements. Once I’ve created the proposal and financial budget I implement it by setting up contracts, recruiting and training staff, ensuring compliance with processes and procedures, and managing the handover of building information. What did you get out of studying for your qualification?

parking, postal services, energy and environmental, and estates development. What did you get out of studying for your qualification? The qualification gave me the opportunity to do a lot of reflection of how you work, think, and act and it has changed the way I approach tasks now. It has given me a thirst to learn more and understand best practice. What kind of training do you expect to undergo in the future, and why? I enjoyed the Level 6 learning, which I based on my experiences and issues in the NHS over the last 10 years and I now aim for a Level 7 (Masters in Applied Facilities Management) qualification. What has the achievement of a BIFM qualification done for your career? It immediately had an influence in that I moved from the NHS to the education

Through my ILM Level 3, BIFM Level 4 and BIFM Level 5 qualifications I gained a lot of skills. I improved my reportwriting skills, which supports my proposal writing in my role now. I developed the skills I have learned in finance, project management, risk management etc. The Level 5 course helped me to step up to the next level and into my current senior position by understanding my company’s FM strategy and aligning that with the proposals I am writing for the internal Babcock buildings. What kind of training do you expect to undergo in the future, and why? Project management plays a key

sector at director level. What are your career ambitions? To reach a higher level within the industry, and to enhance the value we as an industry can provide to an organisation. How have you put your learning into practice? It has encouraged me to look at things differently, using examples from outside the sector and best practice with a specific focus on our perception as a service, and how we engage with our customers and gauge their feedback and use it to improve our services. What other future challenges will your studies help you with? Whatever sector you are in there is an increased focus on customer expectation and their experience when using your facilities whilst continuing to provide best value.


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part within FM and especially my role as mobilisation manager, so my next training step will be to enrol onto a course in this area.

the customer so they can fully commit to their core business.

What has the achievement of a BIFM qualification done for your career? It opened up opportunities for me to progress from an assistant administrator to a building manager and now a senior manager all within six years.

How have you put your learning into practice? Every day! Although new FM trends and styles are always emerging, the basics always remain the same. A lot of the assignments are based around an FM’s daily activities and you need to develop the work you do by analysing the data in depth.

What are your ambitions? To act as a role model to the next level of FM managers to help them achieve their goals and deliver FM more seamlessly to our customers – to take the strain of managing buildings away from

Career map: ● Assistant Core Team administrator, Babcock ● Leisure & events administrator ● Soft FM administration lead ● FM mobilisation & support manager

was the ideal pathway for me as it acted as the bridge between people and property.

JAMES MURPHY Name: James Murphy Role: Service leader & FM consultant Employer: EC Harris Arcadis Study Centre: Liverpool John Moores University Level attained: MSc Applied Facilities Management (BIFM Level 7 Diploma)

Where and when did you start your career? I completed my A-Levels and decided to study plumbing. But it proved difficult to secure an apprenticeship so I pursued a degree in building surveying, where I then came across FM in my final year. I knew this

What did you get out of studying for your qualification? The MSc in Applied FM at LJMU encompassed the BIFM Level 7 Diploma. I entered the FM market with confidence that I had acquired the latest skills, knowledge and experience. What has the achievement of a BIFM qualification done for your career? It allowed me to gain competitive advantage and get recognised by prospective employers. I have also been able to progress at Arcadis with the aid of the BIFM Level 7 qualification and CBIFM membership. Career map: ● Assistant FM work experience, 2012-2013 ● Graduate FM consultant, 2013 ● Service delivery manager, 2013-2014 ● FM consultant, 2014-2015 ● Service leader, 2015

JANE BUCKLAND Name: Jane Buckland Employer: Babcock International Study centre: FM Tutor Level attained: BIFM Level 6 Diploma

Where and when did you start your working life? 1994: Office junior for a furniture manufacturer. What brought you into FM? I fell into FM by accepting an office manager role on a large MoD PFI contract called Aspire Defence and began managing a helpdesk, cleaning, grounds maintenance and catering contract. What is your current role? I am heading my own internal FM property team delivering TFM to internal Babcock properties across the UK supported by a team of SMEs. What did you get out of studying for your qualification? The course drills into your business’s FM strategy and identifies trends in the marketplace, competitors and your own company’s strengths and weaknesses, as well as your customer’s strategy. The BIFM ensures that FMs learn to research the wider industry in the UK, Europe and internationally. What kind of training do you expect to undergo in the future, and why? I’d consider further business development training and a project management course. What has the achievement of a BIFM qualification done for your career? My career prospects have improved immensely and I was one of the first learners to qualify in the revised qualification last June. What are your ambitions? To become a facilities director. Career map: ● Office junior ● Accounts assistant ● Office manager ● Head of support services ● Babcock internal property delivery manager GUIDE TO CAREER DEVELOPMENT IN FM 2016 |29

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of my work history that laid the foundations for my career in FM.

policies and manuals and shape the businesses response to emerging UK legislation.

in business administration with a view to developing my research and analytical skills.

What did you get out of studying for your qualification?

What has the achievement of a BIFM qualification done for your career?

The course developed my executive leadership skills and business acumen in a diverse range of disciplines applied to the FM arena. Having spent two academic years at Sheffield Hallam University with a super cohort of like-minded professionals from a diverse range of businesses – both private and public sector – I was able to develop a much wider appreciation and perspective on solutions to today’s and tomorrow’s challenges.

This course positioned me to take on far more challenging projects including the most recent initiative to consolidate 15 business units into a single site solution. This involved the transfer of more than 600 employees with associated infrastructure, writing fit-out specifications, dilapidation reviews, developing a communication strategy and steering the core business leadership team on key issues.

What brought you into FM?

RICHARD COTTERILL Name: Richard Cotterill Employer: Parexel International Study centre: Sheffield Hallam University Level attained: BIFM Level 7 Diploma in Facilities Management

Where and when did you start your working life? After leaving school in 1992, I started working at The Albert Hall, Nottingham, in the catering and hospitality industry – a great experience and a rewarding part


Name: Stacey Smith Job title: General manager Company: Mace Macro

How did you get into the industry? I had previously been a secretary/ PA when I moved to Nelson

Having worked in a casino in the Isle of Man, hotels, conference and banqueting centres in the UK, I pursued an opportunity at the University of Nottingham as a facilities officer. I’d gained a wealth of experience in managing soft services and in this new role in a halls of residence I received a lot of exposure to the property management sector – eventually managing 200 self-catered flats, a bar, a shop and landscaping across a disparate portfolio.

What is your current role and what does it involve? Senior facilities manager. I’m primarily responsible for Paraxel’s property portfolio in Nottingham, Sheffield and Birmingham, covering all aspects of both hard and soft FM. I write the UK health, safety and environmental

Bakewell’s FM sector, NB Entrust as team secretary. After a while I took up the role as facilities coordinator, then was offered the opportunity to cover FM for a period of maternity leave. I was then ready for a career in FM so moved to JLL as an assistant FM, based on site at One London Wall. After three years of gathering as much experience as possible, I took an opportunity with Mace Macro to manage the Emirates Air Line. I joined as the FM and was promoted internally to operations manager, then to general manager. Did you undertake any FM-specific qualifications, or non-related? No FM-related qualifications, just health and safety (NEBOSH). What is your biggest achievement in your career to date?

What are your ambitions? What kind of training do you expect to undergo in the future, and why? I intend to complete another year at university to attain a master’s

My biggest achievement has got to be mobilising the Emirates Air Line in three months, recruiting over 120 team members, writing 40 bespoke procedures for the cable car, training them and then successfully flying over one million passengers in the first three months – and during London 2012! What is your top perk at work? Taking time out to enjoy the spectacular views of London. What do you enjoy most about working in FM? The variety and the people. Any interesting tales to tell? Does any day particularly stand out for you? Many interesting tales – especially from the Emirates Air Line. A fun moment has got to be chatting

Longer term, I would like to challenge myself with the management of a more diverse range of commercial properties both in the UK and overseas.

to Boris Johnson and Arnold Schwarzenegger as they boarded a cabin after watching basketball at The O2! What are your next career steps? What are you working towards? At the moment I am concentrating on doing the best possible job as general manager for the Emirates Air Line. It is a very exciting time for us, with so many opportunities to seek out and implement. If you had a piece of advice for a young FM starting out in the profession, what would it be? Gain as much experience as possible. I was lucky enough to experience both central support/ head office FM and then on-site, hands-on experience. Never turn down an opportunity, even if you are unsure at the time.


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REFERENCE Read this section to learn more about the organisations and education establishments that employ, recruit and train FMs

32 FM service provider profiles

36 Further education and training providers

37 Recruitment agencies

38 Reference sources - links to further FM material online


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Choose Bouygues ZLWKFRQ´GHQFH

Visit: Follow us at: @BouyguesESUK

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BOUYGUES ENERGIES & SERVICES Bouygues Energies & Services is a customer-centric facilities management and energy performance partner. Operating in over 25 countries worldwide and part of the Bouygues Group – a global brand employing over 130,000 people in 80 countries within the construction, civil works, energy, services, telecommunications and media sectors.

COMPANY DETAILS Company name: Bouygues Energies & Services Address: Waterloo Centre, Elizabeth House, 39 York Road, London, SE1 7NQ Telephone: 020 7401 0020 Website: Email: Blog: Locations: UK and international Number of employees: 2,100 (UK), 13,000 (global) Number of vacancies: Visit Major clients:


e specialise in the diverse services and support needed to create and maintain efficient, comfortable and safe places to work or visit. Our dedicated and professional teams actively ensure that offices, schools, public buildings, industrial facilities and healthcare environments are operating exactly as they should. Our exciting portfolio of prestigious projects offers opportunities for better lives. We are a trusted strategic partner, adding demonstrable value and developing whole life solutions in key areas such as energy performance, project works and asset lifecycle management. Fundamentally, we save money and protect resources for the longterm, through improved efficiency. We have ambitious plans for growth and our future depends on recruiting and retaining the best. We see every employee as an investment for the future as you would expect from an ‘Investor in People’ company. We encourage diversity, believing that engaging with people from a wide range of backgrounds and interests makes our business richer in skills and enhances the experience for our clients. We understand that employee engagement and unlocking potential is the key to success. So we encourage our employees to contribute, to innovate and to learn. We have worked with BIFM for many years and helped in the development of the qualifications in FM and the FM Professional Standards. As a BIFM-recognised centre for industry learning, our employees benefit from a flexible way of studying that fits around demanding work patterns and allows them to gain a regulated and professional recognised qualification. Of course, we ensure reward matches performance and potential, with regular salary reviews and a calibrated benefits package. After all, we know that you always have a choice.

The Home Office, The Cabinet Office, The National Archives, Metropolitan Police, King’s College London, London School of Economics, University of West London, The Law Society, British Medical Association, Rambert Dance Company, Merseyside Fire and Rescue Service, Royal Surrey County Hospital, Cambridgeshire County Council. Areas of work offered: Management and specialist roles from facilities management, engineering, energy performance and projects to business development, marketing and communications, HR, finance and procurement. Graduate programme and apprenticeships also available. Work experience offered: School students, as well as short-term and sandwich placements for undergraduates. Employee training funded: We spend a sum equivalent to 2 per cent of our pay bill each year on learning and development for our employees. Other benefits: 25+ days holiday, pension scheme, health insurance, income protection, health screening, share incentive plan, employee assistance programme, life assurance, discounted gym membership, eyecare vouchers, childcare vouchers. How to apply: For all career opportunities visit


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REDEFINING THE WORKPLACE CBRE is the global leader in real estate services and investment. Every day, in markets across the world, some of the largest and most successful companies are making decisions about their portfolio based on our insight, experience and resources. Learn more about us at


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CBRE CBRE Group Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue). The company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide.

COMPANY DETAILS Company name: CBRE Global Workplace Solutions Address: St Martin’s Court, 10 Paternoster Row, London EC4M 7HP Telephone: 01252 346450 Website: Email: Contact: Talent Acquisition Team Locations: Locations globally


ur clients trust us to provide experts that deliver results for their business. At CBRE Global Workplace Solutions (GWS) that breadth and depth of expertise is brought to life through the provision of integrated, full-service facilities and real estate solutions, including enterprise facilities management, advisory and transaction services, and project management. We work in more than 40 countries, helping organisations operate and maintain their buildings and their most important assets. Our people ensure clients can focus on their core business, knowing that we’ll be looking after the day-to-day running and strategic management of the workspaces that underpin their success. It’s our people that give them that confidence. More than 38,000 of us put our clients at the heart of everything we do, whether it’s through the development of innovative engineering solutions, the delivery of outstanding customer service, or our financial expertise and account management. We’re a dynamic organisation operating in a fast-paced environment, and we work hard to maintain the expertise that puts us at the forefront of our industry. We encourage our people to expand their skills and knowledge, and to work in collaboration with our partners to create the world-class and sustainable solutions that will help our clients prepare for the future. Visit to view and apply for current job opportunities.

Number of employees: CBRE Global Workplace Solutions: 38,000 Number of vacancies (annually): Around 2,400 across Europe, the Middle East and Africa Major clients: A number of Fortune 100 clients Areas of work offered: Facilities management, engineering, project management, advisory, transaction and portfolio management, consulting services, and head office functions Employee training funded: Yes Starting salary in region of: Competitive, and dependent on position Other benefits: Competitive, and dependent on position How to apply: Visit to apply online


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EDUCATION AND TRAINING PROVIDERS Provider name: College of Central London Address: 46-48 East Smithfield, London E1W 1AW Website: Telephone: 0800 047 5248 Contact: Nicolas Kailides or Julian Burton Email: Courses offered: BIFM Level 3/4/5/6 Award/Certificate/Diploma with industry specialised tutors. Courses are generally eveningbased, but can be delivered during day or tailored to suit organisational needs.

This space could be yours in 2017 Call 020 7880 8543 to find out more

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Applied Facilities Management Msc, PGDip, PGCert, CPD A unique programme embedded with professional qualifications. Designed to give you a multi-disciplinary portfolio of skills and knowledge that industry considers essential to stand out from the crowd. Q Enhance your career prospects by applying a range of multi-disciplinary skills to the facilities management discipline Q Study crucial subject areas that will give you the cutting edge in the industry, and allow you to manage your facilities successfully within social, economic and environmental contexts


Q Have a unique chance to also gain professional qualifications via the British Institute of Facilities Management (BIFM) whilst completing your programme

Europe’s longest-established programme for facility managers, providing a first-class education and training for the fast-moving field of the built environment.

Q A flexible distance learning mode of delivery over one year full-time or two years part-time

“I give the MSc FEM course a big tick. It crystallised my career experience and introduced a structure to the way I think and work.”

MSc/PG Dip Facility and Environment Management

Paul Hanrahan, Estates Director, London Bridge Quarter

For further details and information about applying, please contact the Faculty of Engineering and Technology on

Tel: 0151 231 2777

Email: Web:

Contact us Email: Telephone: +44 (0)203 108 9945 Website:


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RECRUITMENT CONSULTANCIES Provider name: Beach Baker Recruitment Address: 48 Beak Street, London W1F 9RL Website: Telephone: London: 0207 734 5856 Bristol: 0117 925 6401 Leeds: 0113 357 1475 Contact: Belinda Miller & Jordan Gladstone Email: Beach Baker Property Recruitment is a leading professional recruitment and headhunting consultancy for the property sector. Our experienced facilities management team have specialist understanding across all levels within the facilities industry, from facilities coordinator to facilities director. The team deliver both permanent and temporary solutions and operate across the UK and internationally. Our dedicated and passionate consultants focus on attracting only the best candidates from both the passive and active markets.

Provider name: Cobalt Recruitment Address: Manor House, 21 Soho Square, London W1D 3QP Website: Telephone: 020 7478 2500 Contact: David Bremner or Chris Sycamore Email:

Provider name: Hexagon FM Address: Suite 5, Sovereign House, 22 Gate Lane, Sutton Coldfield, Birmingham B73 5TT Website: Telephone: 0121 354 3540 / 07453 316435 Contact: Nicola Lathbury Email:

Provider name: The Management Recruitment Group Address: Providian House, 16-18 Monument Street, London EC3R 8AJ Website: Telephone: 020 8892 0115 Contact: Michael Hewlett Email: Our team of specialist recruiters, currently 40-strong (with an average of 11 years’ experience) provide the full range of campaign solutions including search and selection, advertised search and interim appointments. We partner with public sector bodies (higher education, NHS, social housing & public attractions), corporate real estate end users and the UK’s leading service providers. Niche specialisms include bids & marketing, project management and health & safety. Offices in London, Twickenham and Manchester.

Specialist recruiters to the facilities management sector, sourcing cleaners to CEOs. Hexagon’s consultants were facilities managers, so that, combined with over 30 years recruitment experience, forms a perfect combination to re-assure you we understand the FM & building services industry inside out, and are able to deliver verified candidates nationwide.

Cobalt recruits for permanent and temporary FM professionals at all levels of seniority within the FM market with Operations and Contract Management being our core strengths. We work with major service providers, managing agents, as well as specialist consultancies and we also handle client-side roles. To discuss your next career move, please don’t hesitate to get in touch.

25% discount

Provider name: Talent FM Address: Thremhall Park, Start Hill, Bishop’s Stortford, Hertfordshire CM22 7WE Website: Telephone: 0844 880 2426 Contact: Nikki Dallas Email:

on recruitment advertising FMW THE MAGAZIN


We are a team of experienced consultants who really understand all aspects of the facilities management recruitment market. We are committed to raising the standards of facilities management recruitment. Our sector knowledge is unrivalled and we are passionate about making every stage of the recruitment process as easy as possible.

Advertise your job in FM World by quoting this reference: Career2016




BIG SCIENCE How the FM team Wellcome Trust at the Campus suppoGenome rts work of resear the chers

Call 020 7880 7665 or email 01_Front_Cove r_OCT_08.indd




GUIDE TO CAREER DEVELOPMENT IN FM 2016 |37 FMCG Space filler2.indd 1

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Every year FM World runs the results of the annual BIFM salary survey in a themed edition, explaining the salaries, benefits, training and qualifications in the sector and detailing how FM professionals feel about their industry.

ONLINE Every working day, FM World’s news team publishes the latest news about the sector. You will also find best practice guidance articles on a number of FM topics, as well as indepth, feature-length articles. The BIFM website brings together BIFM’s research activities, a wide information sources and online surveys. Find out more about career development opportunities at

The FM World Buyer’s Guide is a source of suppliers to the industry.

FM F MWorld w www fm-world fm m world ld d co uk uk

Buyers’ Guide to FM Services

M Martin, D., 2 2011. The A-Z o of Facilities a and Property M Management T This reference w work covers all a aspects of FM a administration and control, backed up by a wealth of practical suggestions.

Wiggins, J., 2013. Facilities Manager’s Desk Reference This second edition, designed to assist the busy facilities manager, covers both hard and soft FM issues with a clear practitioner perspective. It also serves as a useful overview for students studying for their professional and academic qualifications in FM.



P Paxman, D D., 2007. F Facilities M Management in Practice D Describing F FM at the c coalface from the perspective of one of FM’s pioneers, it was written to help people on both sides of the commercial fence.

B Barrett, P. and Finch, a E., 2013. E Facilities F Management: M The Dynamics T of Excellence o A key source of information for all FM courses and forward-thinking FMs, providing a blend of research– informed opportunities and balanced advice.

In association with

SOCIAL MEDIA Read the news stories and comments here, and join the debate.

BIFM regions, groups and individuals Other associations and institutes in the sector

● FM World Think Tank

Join our network of FMs as they debate a range of topics, including the fortnightly FM World poll question.

British Institute Facilities Management The BIFM group has over 29,000 members, with new discussions and networking opportunities daily.

Individual FM personal accounts BIFM on Twitter: @BIFM_UK Subscribe to our Twitter lists, regularly updated, to keep up with the FM Twitterati:

FM recruitment companies Facilities consultants


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A selection of short videos introducing ducing FM.

FMTV A BIFM and ITN production, produced in 2014, showcasing the pivotal role FM plays in today’s built environment. Careers in Facilities Management A broadcast in October 2012 discussing FM as a career choice. A History of FM A series of interviews with those involved in n the early days and the development of the facilities management profession. You can read all of the interviews, and watch highlights of each interview at

THE BRITISH INSTITUTE OF FACILITIES MANAGEMENT If you are new to FM and considering it as a possible career, the BIFM is the place to start. Get professional recognition and access to networking opportunities and knowledge resources in addition to many other advantages. The Institute also provides training and qualifications across the full FM spectrum and at each career level. Twitter: @BIFM_UK +44(0)1279 712 650

RELATED ASSOCIATIONS ● The International Facility Management Association supports FM

BIFM Awards 2015 Watch interviews with the winners of this year’s BIFM Awards and hear about inspirational people and projects, and why they won.

professionals in 94 countries. The organisation is affiliated with a number of institutes across the world, including the BIFM. ( ● Specialist FM for private and NHS hospitals. Health Estates and Facilities Management Association (HEFMA) ( ● Specialist FM for schools, colleges and universities. The Association of University Directors of Estates (AUDE) (


● ●

The BIFM publishes a series of guides on many aspects of FM, which are free for BIFM members, and £19 £19.99 99 each for non-members. non● Benchmarking ● Building

Controls & BEMS Continuity ● Commercial Removals ● Customer Care ● Energy Audits ● FM Procurement ● Implementing a ● Business

Sustainability Policy ● Inclusive Access, Disability and the Equality Act ● Procuring and Running Catering Contracts ● Procuring and Running Cleaning Contracts ● Procuring and Running Guarding Contracts ● Recycling & Waste Management ● Refurbishing Office Interiors ● Risk Management ● Security Management ● Selecting FM Software ● Space Planning & Management ● Vacant Property Management ● Winter Risk Management goodpracticeguides

jobvacs ●


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2016 FM World Guide to Facilities Management Career Development