FM World Software & Systems Sector Guide 2015

FM SOFTWARE & SYSTEMS 2015 SECTOR GUIDE

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VERISAE Verisae is a leading global provider of software and related services for multi-site organisations. Our SaaS platform delivers advanced functionality to manage facilities, assets, maintenance, mobile workforces, energy, compliance and sustainability.

Delivering solutions for

Making BIG data small by analysing

always-on companies

33 billion data entries

Providing visibility for more than Enabling the Connected Facility and Supporting Service Delivery

180,000 users across over

200 customers around the globe

Managing data for over

370,000 facilities worldwide

Bringing it all together through Facility Management, Field Service, and the Internet of Things vx

vx

vx

vx

vx

Maintain

Field

Conserve

Sustain

Observe

MAINTENANCE MANAGEMENT

MOBILE WORKFORCE MANAGEMENT

ENERGY MANAGEMENT

SUSTAINABILITY MANAGEMENT

REMOTE ASSET MANAGEMENT

Joint BIFM 2014 Award Finalist for “Innovation in the Use of Technology and Systems” Verisae International Office Golden Cross House 8 Duncannon Street Strand, London, WC2N 4JF, UK FMWSnapshot15.002.indd 1

MAIN FAX EMAIL WEBSITE

+44 (0) 203 766 9095 +44 (0) 207 484 5100 contact@verisae.com www.verisae.com 28/10/2015 15:45

CONTENTS

2015 SECTOR GUIDE

FM SOFTWARE & SYSTEMS Redactive Publishing Ltd 17 Britton Street, London EC1M 5TP 020 7880 6200

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4 FM IT trends in numbers

Profiles

5 Introduction

14 PROFILE: FSI Global

Issues EDITORIAL Tel: 020 7880 6229 editorial@fm-world.co.uk Editor Martin Read Assistant editor Jamie Harris News editor Herpreet Grewal Sub-editor Deborah Shrewsbury Picture editor Claire Echavarry Designer Nicola Skowronek Consultant creative director Mark Parry

6 CAFM advances

A D V E RT I S I N G & MARKETING Senior sales executive Jack Shuard – 020 7880 8543 Jemma Denn – 020 7880 7632 Senior sales executive Darren Hale 020 7880 6206 Recruitment sales Sabmitar Bal — 020 7880 7665

12 Glossary & resources

P RO D U C T I ON Production manager Jane Easterman Senior production executive Aysha Miah

15 PROFILE: Keytree

7 Mobile data & apps

16 PROFILE: Qube Global Software

8 Service innovation

17 PROFILE: Service Works Group

9 The Internet of Things

18 CASE STUDY: Verisae, Inc.

10 Supplier performance analysis

19 CASE STUDY: Concerto

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20 CASE STUDY: TOPdesk

11 Building information modelling

21 CASE STUDY: Trackplan

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PUBLISHING Publishing director Joanna Marsh SUBSCRIPTIONS subscriptions@redactive.co.uk

www.fm-world.co.uk

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I N F O : IT IN FM – INFLUENCING FACTORS

SPACE PLANNING:

2020

THE WORKPLACE WILL PROVIDE JUST SEVEN DESKS FOR EVERY 10 OFFICE WORKERS

ORGANISATIONS BY 2020 ORGANISATIONS ARE SET TO REDUCE OFFICE SPACE

BY ALMOST A FIFTH

6

EACH PERSON WILL ACCESS THE CORPORATE IT NETWORK FROM AN AVERAGE OF SIX DIFFERENT COMPUTING DEVICES;

1 IN3

ONE IN THREE PEOPLE WILL NO LONGER WORK FROM THEIR TRADITIONAL OFFICE. SOURCE: CITRIX, 2012

THE MOVE TO APP USAGE:

Mobile Web 14%

Apps 86%

APP USE VS. MOBILE WEB JAN-MAR 2014, US DATA

THE INTERNET OF THINGS USAGE 2015E

2016E

2017E

2018E

2019E

35 30 25 20 15 10 5 0

INTERNET OF THINGS CONNECTED CARS WEARABLES CONNECTED/SMART TV’S TABLETS SMARTPHOMES PERSONAL COMPUTERS

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INTRODUCTION

A SNAPSHOT OF FM SOFTWARE AND SYSTEMS IN 2015

Y Martin Read Editor, FM World

“EACH GUIDE DISTILS THE SERVICE, TECHNOLOGY AND MARKET DYNAMICS DRIVING THE TOPIC IN QUESTION” www.fm-world.co.uk

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ou hold in your hand the first in FM World’s series of A5 ‘snapshot guides’ to specific facilities management products and services. As we have others planned, and since this is the first of its kind, I’ll use this column as an explanation of what you can expect to find.

Each guide is a distillation of the design, service, technology and market dynamics driving the topic in question, as relevant in the year of publication. Designed as a quick-access desktop reference, these guides are for those currently in the market for solutions who want to know the factors influencing developments in the sector. Our intention is that when someone in 2020 picks up this 2015 guide, readers wanting to compare now with then will find these guides a way to assess the challenges and trends of the day – those that are new, and those that remain stubbornly in place.

As for FM software and systems, it’s clear that we’re in the middle of a fundamental rethinking of the type, capability and interconnectivity of the software being developed, as well as – critically – the way in which it is accessed. Computer-aided FM (CAFM) systems accessed by apps on smartphones fundamentally change the equation, a speeding up of the live transmission of information between device and system that means improved service quality through more and better performance data.

We’re also seeing, primarily as a consequence of the move to cloudbased systems, a reduction in the number of organisations hosting their own CAFM data and greater reliance on software providers to store data on their clients’ behalf.

At the other end of the spectrum is the likely impact of equipment being enabled to report independently into central systems as part of the muchtouted ‘Internet Of Things’, and the potential impact on FM as a profession of building information models, the mandating of which for central government in 2016 will be a significant milestone.

All of this said, it is amazing to realise that here, on the cusp of 2016, there are still software developers arguing their products’ benefits compared with the humble spreadsheet, still for many the ‘system’ they use.

I hope you enjoy the format of this guide. If you think we’re missing a trick in how we present this information – or if you just want to suggest sectors for us to focus on – please contact us at editorial@fm-world.co.uk.

Finally, a request. As well as framing the issues defining each sector, these guides are also designed to showcase the manufacturers, suppliers and service providers who are prominent in the field under discussion. If you are from such an organisation, or represent one, you might be keen to see examples of your work displayed in our next guide, which focuses on workplace interiors. If so, please get in touch using the details on page 22.

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CAFM AND IWMS SYSTEMS

SKY’S THE LIMIT AS CAFM SYSTEMS EVOLVE ONLINE

C

“THE FUTURE OF CAFM WILL COME THROUGH THE FURTHER MANIPULATION OF EXTERNAL DATA FEEDS AND THEIR PRESENTATION WITHIN THE CAFM SYSTEM”

omputer-aided FM, or CAFM, has come a long way over the past two decades, as have integrated workplace management systems (IWMS). Yet it’s doubtful that any period of development has ever been as exciting as that of 2015, with the significantly increased capability of CAFM systems being fuelled by the interconnected nature of today’s systems and their ability to link with other back and front-end systems using standard software protocols. At the same time, the development of smartphone and tablet apps is transforming both the speed of access and quality of data (see p.7).

The move to cloud-based CAFM, i.e. systems hosted by providers over the web, is crucial to much of the above. For users, the benefits lie in an overall reduced cost of use, a function of the software being centrally served rather than resident locally on the client organisation’s own systems. There are also risk and compliance advantages inherent in the ability to have enhanced software capability pushed out directly to users at the point of availability, without the need for time-consuming incremental upgrades across the user population. Perhaps alone in the case against cloudbased alternatives to traditional CAFM is the concern, and an entirely legitimate one, of the security of their data being stored off site.

Another key factor is the ability to link CAFM systems with compliance standards to which multiple parties must adhere, for example tying interested parties to the stipulations of NEC3 contract terms.

The future of CAFM will come through the further manipulation of external data feeds and their presentation within the CAFM system to further boost the efficiency of the FM team. Traffic data, for example, being used to advise field technicians of blocked roads and advising them of alternative routes, adapting the work schedule of colleagues to compensate for the additional time likely to be incurred on the original job. Meteorological information can be used to calculate the best days and months in which to schedule certain works to avoid inclement weather – or take preventive measures when flooding is likely.

CAFM systems will continue to offer helpdesk, space and energy management capabilities and control maintenance by including asset registers, as they have always done. But the breadth of customisation options now available to those procuring such systems puts the onus on buyers to spend more time up front specifying the particular modules they want. There are few limitations in the capability of CAFM these days.

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MOBILE DATA AND APPS

APP REVOLUTION TRANSFORMS DATA DELIVERY AND DIAGNOSIS

O

“CLOUD-BASED SYSTEMS RELYING ON APP-ACCESSED MOBILE SOLUTIONS WILL CONTINUE TO SURGE IN POPULARITY” www.fm-world.co.uk

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f all the business sectors affected by the ongoing software revolution – in which software is interacted with via smartphone devices and mobile apps – it’s surely facilities management, with its army of field service engineers and managers travelling non-stop between locations, that’s best placed to benefit.

In the eight years since the first smartphone came to market, new infrastructures for data delivery have gone from nought to ubiquitous, fundamentally affecting the reach and functionality of CAFM products.

The demand for more efficient CAFM systems and greater flexibility in reporting has led to an increase in the creation of apps associated to CAFM products and linked to them via a web interface.

One obvious benefit is in the location awareness of the typical smartphone or tablet, through which a technician best placed to deal with an emerging situation can be sent to deal with it. Handheld devices have changed reporting not just through the greater speed of access to equipment, but also through the use of onboard cameras to take pictures.

Many current apps are essentially touch-enhanced front ends to existing CAFM products, designed to maximise the capability of the device on which they are installed. But it’s highly likely that FM software will continue to evolve around the capabilities of smart devices, with apps developed to take advantage not just of their location awareness but their relative elevation too.

The use of smart meters and tagged equipment (via RFID) will continue to accelerate technicians’ ability to diagnose faults and report conditions.

This access and updating of live data is hugely liberating, cutting delays and helping managers to better schedule work to field service personnel based on their location or the app’s contextual awareness of priority work.

A further aspect of the move to this ‘app economy’ is the ability in some cases for CAFM providers to offer bespoke mobile app development, with customers able to craft their preferred levels of functionality around a specific set of module templates.

Cloud-based systems relying on app-accessed mobile solutions will continue to surge in popularity. Expect increasingly location-specific and facility-specific solutions that make the most of matching live condition status to historical data. Expect also to see more solutions in which entire teams of maintenance facilities staff have work assigned by managers who set up work schedules entirely through a tablet or smartphone.

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SERVICE INNOVATIONS

VARIETY OF SERVICE SET TO OFFER OVERWHELMING CHOICE

T

“CLOUD-BASED SERVICES ARE CHANGING THE WAY ORGANISATIONS THINK ABOUT THE SOFWARE SYSTEMS THEY PROCURE”

he move by software developers to host data on the cloud and develop their services accordingly has allowed for a variety of service subscription models to flourish. The decoupling of software service provision from clients’ local networks, with all the limitations that entails, has led to costs for users bring transformed, together with risk and distribution equations for both parties.

Hosted and cloud-based services are also changing the way in which organisations think about the sofware systems they procure – and, gradually, the scope of the services they offer. To use one example, it is now possible to put in place a workplace management system with a job ordering system that is available both to the FM department - for job scheduling and delivery - as well as the occupants of the building. So, end-user customers can also buy those services for their own purposes. Selling services directly to occupants in this way opens up new revenue streams that can simultaneously be seen as employee benefits – the same system can be customised to offer consumer services to occupants as well. It’s an extension of capabilities that have grown in recent years, such as the use of CAFM systems to request lunch order as well as reserve meeting rooms.

From a procurement perspective, the variety can be dizzying. As well as the broader capability of interconnected CAFM systems, there has also been an increase in the number of specialist software service providers developing in specific niche areas such as visitor management or energy management. At the other end of the spectrum are organisations seeking to combine CAFM solutions with those for HR and IT in a shared service management tool across the business. The idea is that organisations can benefit from an enterprise-wide solution that cuts overall software and ongoing management costs. A more significant project and capital outlay, but providers point to greater overall organisational efficiencies. This kind of system is relatively new to market but there are likely to be considerable pressures on IT departments to consider procuring something of this kind, particularly as the size of an organisation increases.

As well as this ever expanding variety in solution procurement possibilities, one aspect is difficult to outsource: Social media has transformed building users’ expectations and created situations in which those frustrated by an ongoing facilities issue can haver their grievances aired publically. While policies may be in place to prevent this sort of thing, it’s inevitable that situations will occur. So one unescapable aspect of systems management is in ensuring that end-user expectations are managed through the monitoring of social media platforms by an aware facilities department.

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THE INTERNET OF THINGS

IOT — A BRAVE NEW WORLD OF INTELLIGENT BUILDINGS

P

“THE IOT ALSO PROMISES TO CHANGE THE CONTRACTUAL RELATIONSHIP BETWEEN SERVICE PROVIDER AND CLIENT”

ut simply, the internet of things is the assigning of internet protocol (IP) addresses to individual pieces of building service equipment, allowing it to communicate its state, or have its state communicated back to a central data repository via the web. The impact of building services equipment reporting via an IP network will be profound, for example offering FMs the ability to customise an office environment environment right down to a given individual’s specific requirements for a particular date and time, let alone those of an occupying client across a separate floorplate. Essentially, the Internet of Things is the application of smart metering taken to its most comprehensive logical conclusion – total control of all installed components.

The interconnected state of individual pieces of equipment is being popularised through such devices as smartphone-activitated home entertainment or heating systems; commands activated via the internet via mobile phone networks can increase or decrease heating levels, for example.

The same specificity of BSE product performance applied to heating, air conditioning and all measure of workplace componentry promises to usher in a new era of granular control, perhaps most keenly felt through the control of energy. This newly networked building services equipment gives users far more control of performance and greater capacity to monitor and manage down levels of consumption.

The IoT also promises to change the contractual relationship between service provider and client, for example with building users paying for minimum levels of service performance rather than the building service products deployed to provide that service. In this scenario, the service provider also takes on all of the risk associated with equipment failure.

And because suppliers as well as clients get to measure BSE activity too, that means new as a service (‘aaS’) business models, with client organisations procuring based on output as a service, not the products deployed to produce that output. Expect the development of more ‘as a service’ models in which users buy not lighting, air conditioning or furniture but light, heat, perhaps even ‘comfort’.

Suppliers are already feeling out the possibilities. Cisco’s ‘Light as a Service’ is a two-year project in which IP-connected lighting uses ‘selfaware’ technology to save energy and offer greater performance variety.

All of this, together with the granular management of performance data, will link to current output models in FM service and is likely to affect the very structure of those FM services.

Projections (see p.4) indicate that this revolution in building performance is likely to have gone mainstream by 2020.

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S U P P LY C H A I N C O M P L I A N C E

SYSTEMS SEEK TO SECURE CERTAINTY OF SUPPLY CHAIN uch work is being done by software suppliers to make the process of tracking supplier performance faster, easier and more transparent for those organisations working with other contractors for the provision of service. Surveys show that FM service providers can still rely on spreadsheets, rudimentary databases or even filed paper systems to keep track of their arrangements with their downstream service suppliers.

But a new generation of web-based cloud solutions is making it possible for facilities managers and indeed anyone in an organisation affected by a supplier’s performance to track the work that supplier does for them.

What the new generation of supply chain compliance solution providers seek to provide is a system which you maintain but to which your suppliers are obliged to fall in line with. You can set standards for suppliers to access and adapt to, and should your requirements or standards change, these are communicated immediately out to your pool of suppliers. No questions about who spoke to who and when, instead an immediate dissemination of updated information.

These solutions are marketed as a way of managing down supplier compliance issues, together with the operational risk they introduce, by means of a more cost-effective two-way information flow. Audit trails allow users to assess the compliance or other status of a supplier at the time of enquiry, or at any given point in the past relationship with that supplier.

User value comes through the certainty of knowing, for example, that the supplier is up to date with the insurance policies they need in order to carry out work for you. Such systems also allow for the alignment of suppliers with necessary industry standards or legislation specific to your industry. It follows that supply chain compliance systems also allow you to link supplier performance to your own internal standards or certification.

It’s in the basic operation of such cloud-based systems that the communication of single change to standards or certification policy at your end, quickly communicated directly to all of your suppliers at the same time, offers strong security, risk and corporate social responsibility (CSR) advantages.

Functioning at their most efficient, supply chain compliance systems allow FMs to deal with a perennial problem with their procurement colleagues – the identification and management of optimal client/supplier relationships with metrics that go beyond basic cost considerations.

M

“SYSTEMS ALLOW FOR THE ALIGNMENT OF SUPPLIERS WITH INDUSTRY STANDARDS OR LEGISLATION SPECIFIC TO AN INDUSTRY”

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B U I L D I N G I N F O R M AT I O N M O D E L L I N G ( B I M )

MODEL BEHAVIOUR FROM ALL IS KEY TO THE SUCCESS OF BIM

B

“FMS CAN BENEFIT FROM THE ‘SINGLE VERSION OF THE TRUTH’ THAT BIMS REPRESENT” www.fm-world.co.uk

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IM – building information modelling – describes the process of creating a digital model of a complete building. The idea behind BIM belies the complexity of the models themselves. The advantages, however, are clear; development of three-dimensional models for a building asset allows for more efficient maintenance, more resilient performance and more robust sustainability for that asset.

BIM has developed in levels, each incremental advance determined by the amount of collaboration between the parties involved. Level 2 sees electronic sharing of data between interested parties using commonly accepted data transfer standards. What comes next, dubbed BIM’s ‘holy grail’, is Level 3 – collaboration between all interested parties using a single, shared project model which held in a central repository.

In 2011, the Government’s Construction Strategy mandated the use of Level 2 BIM on all public sector projects by 2016. The government and those in the construction industry have since worked together to develop the nascent BIM industry, with BIM identified as a key contributor to the £804 million in construction cost savings for 2013/14 announced at the Government Construction Summit in July 2014.

With the 2016 deadline in mind, more than £10m in Level 2 BIM projects were under way as of April 2015. Private sector organisations see advantages in BIM too. And while a building information model is understandably seen as something to be developed in tandem with a new building, that hasn’t stopped organisations from considering the use of BIMs for refurbishment projects. Examples of BIM’s value comes through examples such as the Manchester City Library Project in which BIM working led to a reduction in construction material demands because of reduced joints.

At the Birmingham City University Campus, those collaborating through a BIM for the project reported “a greater sense of commercial understanding with designers at an early stage through better collaboration”.

FMs can benefit from the ‘single version of the truth’ that BIMs represent. The use of BIMs to eliminate an FM bugbear – poor quality asset data – will be important for client/service provider relationships.

So it is the ‘model’ part of the building information model that offers the most interest to FM; the repository of data from handover that can be developed and grown as a reference across the lifetime of a building.

The real savings will be in the efficient linking of existing operational systems (BMS /CAD / CAFM) and management systems through changes in the building’s life.

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RESOURCES ACRONYMS, TERMS AAS “as a Service�

BIM Building Information Modelling BMS Building Management System BYOD Bring Your Own Device CAD Computer Aided Design CAFM Computer-Aided Facilities Management CRM Customer Relationship Management EIS Intelligent Enterprise Software ERFX Electronic Request for Price

IOT Internet of Things

WWW.WRAP.ORG.UK

RFID Radio Frequency IdentiďŹ cation

BIFM GOOD PRACTICE GUIDES

SAAS Software as a Service SCM Supplier Contract Management

SIM Supplier information management IWMS Integrated Workplace Management Systems

FURTHER GUIDANCE WWW.BIMTASKGROUP. ORG WWW.BIMTALK.CO.UK WWW.BUILDINGSMART. ORG.UKÂ

GPS Global Positioning System

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SELECTING FM SOFTWARE BUILDING CONTROLS AND BUILDING ENERGY MANAGEMENT SYSTEMS www.bifm.org.uk/bifm/ knowledge/resources/ goodpracticeguides

BIM LEVELS EXPLAINED www.thenbs.com/topics/ bim/articles/bim- levelsexplained.asp

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PROFILES + CASE STUDIES 14 FSI Global

15 Matrix Booking (by Keytree)

16 Qube Global Software

17 Service Works Group

18 Verisae, inc.

19 Concerto

20 TOPdesk

21 Trackplan theplanner.co.uk

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PROFILE: FSI GLOBAL

FSI GLOBAL FSI (FM Solutions) Limited Exchange House 180 - 182 St Mary’s Lane, Upminster, Essex RM14 3BT Web: www.fsifm.com Email: info@fsifm.com

About FSI Global: FSI Global plc is a market-leading group of companies.

Since 1990, FSI has been a major influence on CAFM and workplace technology for the built environment, delivering a truly versatile business tool. With offices in the UK, Australia and Dubai, and an international partner network, FSI is a global-leader.

FSI GLOBAL The success of FSI is based on strong brand identity, combined with constant product development to add value to our market-leading product range, which includes Concept Evolution web CAFM, and FSI GO Workforce Mobility.

FSI focuses on developing truly integrated workplace systems to enhance the client experience and Concept helps to boost productivity, streamline business processes, support improved performance and increase profitability, in organisations of every type and size, whether you are managing a global portfolio, a single building, or anything in-between.

Concept Evolution: A completely web-based CAFM solution that merges powerful functionality with sophisticated technology to extend facilities management across borders, and optimises process efficiency, accuracy and productivity throughout the lifecycle. With its standard web browser, it is straightforward to use and gives a single, integrated cross-portfolio view of facilities and maintenance activities, schedules and contracts.

FSI GO: A software platform for Mobile Application development. Providing flexibility and agility, build fully customised mobile solutions, extending the functionality of both Concept Evolution and third party integrated systems across the client’s organisation. FSI GO supports mixed environment Smart Phones and tablets, plus ‘bring your own’ device, and the FSI GO App is available to download from the Apple, Windows and Google Play stores.

The range of Professional services to complement the Concept suite of products include project scoping, project management, system configuration, general consultancy, post implementation and custom development, plus an experienced support department.

FSI has been a Microsoft Gold partner since 2006. The Microsoft Gold status was awarded to FSI in recognition of our knowledge, skills and commitment to implementing technology solutions to match the Facilities Management business needs. As a group, FSI Global is proud to have achieved ISO 9001 status in 2012, for quality standard, and ISO 27001 status in 2014, for information security. Both still remain.

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PROFILE: KEYTREE

MATRIX BOOKING (BY KEYTREE) Keytree, 114 Street, Martins Lane, London WC2N 4BE Phone: 020 3691 2936 Web: matrixbooking.com Email: info@matrix booking.com Twitter: @matrixbooking @keytree_uk FM Awards: iFM Technology in FM 2015 Winners

About Keytree: Keytree helps organisations become leaner, faster and more agile with our award-winning team of technical experts and beautifullydesigned web and mobile applications.

We are driven by innovation and a passion for design and great user experience. www.fm-world.co.uk

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MATRIX BOOKING (BY KEYTREE) The Matrix Suite of products have been built with a strong focus on user experience to ensure the applications are beautiful, intuitive and easy to use without training.

Matrix makes use of a number of innovative, advanced technologies to provide a suite of modular products that allow customers to make the most efficient use of their resources and estate. The suite is designed to flex with the changes in an organisation whether that be rapid growth or real estate rationalisation.

Our commercial and technical innovation sets us apart from the competition.

Truly Flexible Software as a Service ● Built by experts in enterprise software, innovation and mobility ● Fully integrated system encompassing web, mobile apps and interactive digital signage ● Excellence in design ensuring great user experience and low training and support costs ● Market leading software built on secure, robust, cloud architecture

Hardware independent ● Beautifully designed signage and displays that can run on off-the-shelf devices ● Ability for organisations to utilise their current hardware and ICT suppliers ● Easily installed and maintained by in-house facilities teams with no need for expensive 3rd party maintenance contracts

Innovative pricing guarantees on-going ROI ● SaaS = No additional hardware, software or hosting costs ● User based subscriptions which guarantee no wasted expense ● All software updates and maintenance included ● 24 hour support included SOFTWARE & SYSTEMS | FM WORLD SNAPSHOT GUIDE 2015 | 15

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PROFILE: QUBE GLOBAL SOFTWARE

QUBE GLOBAL SOFTWARE Global HQ 9 King Street London EC2V 8EA Web: qubeglobal.co.uk Twitter: @qubeglobal LinkedIn: qube-globalsoftware

About Qube Global Software: Qube Global Software is one of the world’s leading suppliers of Facilities and Property Management software. We span the entire market for property owners as well as for occupiers, where our solutions include CAFM, Space Management, IWMS and Lease Management Software.

Our user network, which contains over 1,000 global brands, is testament to the fact that we are trusted by real estate and facilities managers worldwide.

QUBE GLOBAL SOFTWARE Our core CAFM solution, Qube Planet, is a comprehensive and flexible application used by more than 250 FM contractors, as well FM and estates departments across commerce, education, the NHS and the public sector.

Qube Planet provides these customers with a single view of all facilities information under their management through user-friendly, intuitive interfaces. It is proven to deliver our customers with greater levels of productivity and efficiency.

Qube Planet can be utilised ‘on-premise’ or via the cloud. We also offer a Software as a Service option using our dedicated virtual private cloud.

Business processes supported: ● All aspects of planned and reactive maintenance ● Help desk ● Asset register and life-cycle management ● Room booking and resource management ● Health and safety ● Multi-platform mobile tools for work order and asset management ● Condition surveys ● Energy Management ● Space management ● Customer contracts and job billing ● Web Portal for call logging, reporting and supplier access ● Business intelligence reporting tools

Qube Planet Mobile Solutions The Qube Planet Mobile App allows you to assign jobs efficiently and provide detailed work order information to your engineers. It reduces the time spent traveling and recording maintenance activity and improves the accuracy of your data. As a result, it radically increases the productivity of your workforce and improves the service you provide to your customers.

Available on iOS, Android and Windows Phone, the data links seamlessly with the desktop application, avoiding duplication of effort and creating one source of FM data across your business.

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PROFILE: SERVICE WORKS GROUP

SERVICE WORKS GROUP Phone: 020 8877 4080 Web: www.swg.com

SERVICE WORKS GROUP Why we are market leaders

Email: info@swg.com Twitter: @Service_Works

About Service Works Group: We are a leading provider of facilities and workplace management software, with more than 1,000 clients globally.

Each year we invest more than 100,000 hours into product development to ensure we satisfy the market with powerful tools that improve service and deliver a rapid return on investment.

In addition to our comprehensive range of products, we are committed to outstanding service, ensuring high levels of client satisfaction. www.fm-world.co.uk

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Our partnership approach to business provides us with a deep industry understanding, enabling us to develop software functionality to address needs at the heart of your business.

Service Works’ flagship product, QFM, is a multi-faceted, fully web and mobile enabled suite of CAFM (Computer Aided Facilities Management) and IWMS (Integrated Workplace Management System) tools. Through this you can optimise control of your assets, improve service delivery and deliver facilities cost savings of up to 15%.

QFM is fully customisable, allowing you to mix and match functionality to suit your business requirements. Modules include: ● QFM Facilities: Streamline the management of a wide range of asset, building and service activities to improve efficiency and reduce operational costs. ● QFM Space: Maximise space utilisation with web-based tools to analyse occupancy requirements and forecast space usage. ● QFM Maintenance: A comprehensive solution to streamline the management of planned and reactive maintenance, plant and equipment, and health and safety. ● QFM Mobile: Optimises field service and remote job management via tablet and smartphone, improving accuracy of job logging, faster work dispatch and providing detailed workforce analysis.

Free Demonstration All of our products work together to give a completely integrated solution, and can be tailored to meet your unique operational needs. Contact us for a free, no obligation demonstration to show how our award-winning system can benefit your company.

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PROFILE: VERISAE, INC. VERISAE VERISAE, INC. Verisae International Office Golden Cross House 8 Duncannon Street London WC2N 4JF Phone: 020 3766 9095 Web: www.verisae.com Twitter: @verisaeinc About Verisae, Inc: Verisae is a leading global Software-asa-Service provider delivering optimal visibility and control over your facilities, assets and those servicing them. The vx Connect platform provides simple, integrated, mobile solutions unifying people, information and processes to drive efficiencies.

Our configurable, modular solutions manage the breadth of maintenance, equipment monitoring/ control, workforce management, energy and sustainability.

VERISAE, INC. vx Maintain MAINTENANCE MANAGEMENT manages the full workflow related to reactive and planned preventative maintenance activities, from work order creation and dispatch to completion, invoicing, approval and financial system integration. Verisae provides unparalleled, enterprise-wide visibility and control over assets, facilities and contractors, as well as managing compliance and related documentation.

vx Field MOBILE WORKFORCE MANAGEMENT provides end-to-end service delivery functionality to optimise performance of simple and complex field service work per your business objectives. The solution delivers intelligent work allocation, resource scheduling and performance management, together with integrated parts and inventory management.

vx Conserve ENERGY MANAGEMENT Captures and analyses energy consumption in conjunction with wider facility, equipment and environmental data. In addition to flexible reporting and live mobile dashboard visibility, Verisae’s business rules engine alerts on energy issues and provides configurable workflow to manage to resolution, including supporting analytical tools. vx Sustain SUSTAINABILITY MANAGEMENT captures data from a wide range of internal and external sources to monitor, manage and report on scope 1, 2 and 3 GHG emissions, water and waste as well as manage F-gas and track energy and emission reduction projects. vx Observe REMOTE ASSET MANAGEMENT provides remote monitoring and control of multiple equipment types, delivering maintenance and energy efficiencies. Verisae’s advanced business rules engine provides: real-time alerting; alarm management/triage for optimised reactive maintenance; and analytics to predict issues and enable proactive response. Configurable workflow triggers automated notifications, bureau and site interaction and/ or automated work order generation. Supporting tools enable drill-down analysis and remote diagnosis/resolution.

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www.fm-world.co.uk

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CASE STUDY: CONCERTO IFRS Case Management

CONCERTO Floors 1 and 2, 105 Main Street, Frodsham, Cheshire WA6 7AB

CONCERTO SITES

Orders & Invoicing

PROPERTY ASSET MANAGEMENT

REACTIVE REPAIRS Estate Management

Equipment

Web: www.concerto.co.uk Email: info@concerto.co.uk LinkedIn: concerto-supportservices Twitter: @concertosupport Facebook: concertosupport services

About Concerto: The Concerto web based, integrated solutions help you to operate more efficiently and transparently, allowing for savings while improving your property services. In the last decade, Concerto has become a trusted partner to a significant number of Local Authorities, along with many other public and private sector organisations and large scale service providers.

www.fm-world.co.uk

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Bolt on any number of components from Concerto Sites for a fully integrated solution

Surveys

CAFM SERVICE DESK

PPM

Consistent, easy to use interface

REMEDIALS

ENERGY MANAGEMENT

CONCERTO FM

FM & PROPERTY MANAGEMENT Select & configure components required...

Concerto offers ease of use & value for money

Remote access from any device Flexible and easily configurable Integrated mobile working application

COST & MATERIALS

100% web based, not hardware dependent Fully BIM enabled with 3D modelling

WATER MONITORING

Role defined home pages with supplier portal Live interactive dashboard for instant data sharing

CONCERTO ● Lincolnshire County Council NEC3 Services Contract ● Project end / go live date – April 2015 ● CAFM solution of choice for £45 million shared services contract

Service provider VINCIMouchel required a CAFM system at the core of their NEC3 Term Service Contract Solution. The Concerto solution was selected to facilitate a transparent relationship between all parties, a key objective of this contract. Concerto provides dashboards across the board, facilitating easy access of relevant management information to all users, including Lincolnshire County Council Corporate Property.

The open book policy is being fully supported as all parties can access the system and view and use the same data. Workflow processes have been established for all key processes, which encourage users to work in the correct way. This has lead to consistent and accurate data. Key stakeholders can make appropriate decisions as early as possible, which avoids unnecessary cost and facilitates the “lean principles” approach. ● Manchester City Council Town Hall Project ● Project end / go-live date April 2014 ● BIM enabled CAFM solution to centrally manage all aspects of this

complex The Manchester Town Hall project represents a major programme of refurbishment and transformation to the value of £100 million.

The Concerto CAFM solution provides a BIM enabled FM Help Desk solution for the post operational phase of this project. Concerto facilitates planned and reactive maintenance and seamlessly displays 3D BIM data when required. This carrying over of information smoothed the transition between the build and operational phase and facilitates the on-going FM of the assets involved.

Long-term gains have offered proven efficiency savings. Manchester can rely on accurate BIM data and a centralised and transparent management approach and are in a much better place to deliver key objectives.

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CASE STUDY: TOPDESK

TOPdesk Ltd 61 Southwark Street London SE1 0HL 020 7803 4200

Contact details: info@topdesk.com www.TOPdesk.co.uk Facbook: TOPdesk LinkedIn: TOPdesk Twitter: @TOPdesk_UK

Our company: TOPdesk has helped over 4,000 customers in 50 countries.

TOPdesk helps you simplify your facility and real estate processes, reduce costs related to management of your premises, and allows you to offer better support and service to your customers.

Our services: CAFM • Service Desk • Asset Management, Planned Preventative Maintenance • Reactive Maintenance • Work Order Management • Visitor Management • SLA Management • Reservations Management • Property Management • Self Service Portal • Reporting

CASE STUDY: CITY COLLEGE NORWICH

C

ity College Norwich’s implementation of TOPdesk as a shared service management software was designed to improve their customer experience and provision of services. Implementation began in December 2011.

The project: Dealing with 4,000 service calls per month is the norm for Susan Flint, based at City College Norwich as part of Norfolk Educational Services. Alongside the Facilities Management, Property Services and IT team, she operates a shared service centre with the help of TOPdesk.

Customers log all sorts of requests through the central service portal, from broken windows to PC problems to blocked drains. But Susan’s FM team deals with much more than malfunctioning equipment: they’re responsible for opening, cleaning, maintaining and securing the College’s sites – and the occasional pigeon in the sports hall. It’s a key role in allowing the College to open its doors for students every day.

Its impact: Before City College Norwich’s shared service centre, operators and engineers worked with spreadsheets and emails. Tracking workflows, completed or uncompleted tasks, and performance was problematic for Susan and her team. She recalls that “people were not aware of how much work we were getting through.” So when there was a need for a new heating system, more team members or a new printer, it proved difficult to justify to senior management.

The results: With the implementation of TOPdesk in 2011 and the establishment of shared service management, the Facilities team addressed many of the above issues. There is now an audit trail for all work orders, service requests and preventative tasks. Through the centralisation of all requests, communication between customers and operators improved greatly and has led to a 98% customer satisfaction rate for completed calls. But most importantly, TOPdesk provides Susan with the information needed to prove the importance of her team’s work and value to the organisation. Requests have become more easily justifiable, especially when she can outline how this would save costs and time. As for the customer, Susan says “it was something completely new for the end user, but from initial, natural resistance, it is now a trusted system” and has helped her to show “how responsive the team is to the end user.”

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www.fm-world.co.uk

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CASE STUDY: TRACK PLAN

TRACKPLAN 6 Laurel Hill Court Limerick City Ireland 00353 83 1342778

Contact details: sales@trackplanfm. com 07884 266875 Trackplanfm.com LinkedIn: tinyurl.com/ TrackplanLinkedIn

Our company: Trackplan is a cloud based facilities management solution that helps organisations better manage their maintenance, sites, assets and resources and so help improve the quality of the estate, drive compliance, save time and reduce costs. It offers facilities management, service management, project management and asset management in one integrated solution.

CASE STUDY: AURA SPORT AND LEISURE MANAGEMENT

A

ura Sport and Leisure Management (Aura) is an award winning company managing and maintaining over 15 leisure centres and gymnasiums throughout Ireland on behalf of local authorities.

The project: Aura was looking for an easy to use solution that would allow: the head office to better manage and control the maintenance across all sites; greater visibility for their clients (local authorities); and stronger engagement and communication with staff at each site

The solution: The planned maintenance schedule was set up quickly on Trackplan, which auto creates jobs as they become due and provides instant visualisation and notification of compliance status. Aura can also break down bigger jobs into smaller tasks and view and manage them on the Trackplan scheduler and Gantt chart. This is proving very useful for bigger project work. The entire repairs and maintenance budget is managed from the Trackplan software across all leisure centres on behalf of the local authorities.

The results: The central facilities team will now only look at maintenance jobs if raised on the Trackplan system. Notifications are sent to head office as soon as a job is raised by a leisure centre. And it works from any device with an internet connection so set up has been very fast with minimal effort. Leisure centres can view the status of their jobs once raised and assign work to head office maintenance and to third party contractors if required. Head Office can then bundle similar work to specific contractors saving costs and time for all parties in the maintenance chain.

“Aura has been impressed by how quickly all staff have taken to the Trackplan software with minimal training” www.fm-world.co.uk

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FM WORLD SNAPSHOT GUIDES Throughout 2016, FM World will be publishing a number of these A5-sized desktop reference supplements.

These will be targeted at all facilities managers seeking to get updated quickly on the products, services and key capabilities of companies operating in sectors such as health & safety, workplace interiors, energy management and security. These annual guides reflect the current state of the sector and look ahead to the activity and events likely to influence it over the course of the coming twelve months.

Make sure your organisation appears in the next guide, which focuses on: ›› Workplace Interiors The guides will be sent to all BIFM members who receive FM World magazine Each guide offers display advertising and advertisement feature opportunities for companies to: ›› Showcase your work via case studies ›› Promote your unique skills and expertise ›› Provide facilities managers with information on your business & why they should procure from you.

IF YOU WOULD LIKE TO BE A PART OF THESE GUIDES PLEASE CONTACT JACK SHUARD OR JEMMA DENN JACK.SHUARD@FM­WORLD.CO.UK 020 7880 8543 JEMMA.DENN@REDACTIVE.CO.UK 020 7880 7632

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03/11/2015 15:24

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