“Helping
Introduction
Group Overview
Here at recoveriescorp. our success is underpinned by our industry-leading combination of people, process, technology and compliance.
Our diverse teams, comprosing of over 1,000 people, are based in offices across Australia (Melbourne, Sydney and Brisbane), Fiji, and New Zealand, where they deliver large-scale collections and CX offerings with a firm focus on on the customer, led by the highest standards of governance.
Our business is proud of it’s award-winning history, partnering with leading Australian & New Zealand organisations, we deliver first and thirdparty customer-centric solutions to a wide range of Government, Banking & Finance, Commercial, Medical, Insurance and Telco & Utilities clients.
Read on the discover more about our service offering, our people, history, systems, and how we can assist your business in achieving it’s customer service, outsourcing and collections standpoint.
Experience
32 years of experience, spanning all major industries and segments.
Partnerships
A client partner average tenure duration of 12.5 years.
Business Growth
A recorded business growth value of 34% across FY22-23.
Certifications
Industry certifications including ISO27001, ISO9001, ISO45001 and IRAP.
Corporate group structure
Our comprehensive debt management solutions are delivered through our three brands. Each solution can be used as a stand-alone service, or multiple services can work together. This provides an end-to-end solution that incorporates first-party communication services, traditional collections activities and litigation, supported by flexible, industry-leading proprietary systems.
About recoveriescorp
Our success is driven by our industry-leading blend of people, systems, process and technology. With a team of over 1,000 across Australia, New Zealand and Fiji, we deliver large-scale solutions focused on customers, guided by top-tier governance and compliance.
2021-2024 VISION
Our vision is to enable successful and socially responsible credit experiences by empowering customers through exceptional people, technology and data.
CORPORATE MISSION
Our mission is to ‘help our communities build a financially sustainable future’. We focus on education, prevention of reoccurring arrears, and reaching positive outcomes and resolutions for our customers.
‘WE CARE’ VALUES
Recoveriescorp’s Company Values are Willing, Ethical, Courageous, Accountable, Respectful and Exceptional, with the first letter of every value forming the acronym “WE CARE”.
Our history
1991 – FOUNDED
Founded in 1991 to create one of Australia’s first-ever cost-effective solutions to the insurance industry’s ‘Claims Leakage’ problem.
1999 – TECHNOLOGY
Developed RCS, a proprietary platform designed to improve debt recovery outcomes while reducing operational costs and time to resolution.
2003 – LEGAL
Our Integrated legal practice, now ‘Mason Black + Mendelsons Lawyers’, was established to better support our business and it’s people, providing our clients with integrated, end-to-end litigation and legal services.
2005 – GROWTH
We were awarded our first major Government contract in the areas of debt collection and customer service.
2011 – EXPANSION
In response to the need for a close proximity, high quality, affordable collections & BPO solution, our Fijian centre RCL Services opened it’s doors.
2023 – MERGER
Acquired the AU/NZ collections business Milton Graham, combining our technologies, clients and services to strengthen the recoveriescorp offering.
2024 – TODAY
We continue to partner with leading Australian organisations to achieve our mission of helping our communities build a financially sustainable future.
Our services
We are proud to be the preferred partner for many of Australia & New Zealand’s leading companies and brands.
General Collections
For over 30 years, we have provided end-to-end credit solutions in both first and third-party capacities to some of Australia’s most recognized brands. Our teams are experts in managing complex customer interactions, guiding clients through the best paths to build financially sustainable futures with insight, reliability, and care.
Business Process Outsourcing
Our team brings extensive experience and specialized training to seamlessly manage general BPO functions, including customer support services and back-office operations.
By entrusting us with these essential tasks, our clients can focus on their core objectives, confident that we are a reliable partner in alleviating operational pressures through trusted outsourcing solutions.
Hardship Management
Recoveriescorp expertly supports your most vulnerable customers with compassion, using specialized programs that relieve you of recruiting, training, and maintaining empathetic teams.
Our rigorous training and governance processes ensure we handle hardship cases in full compliance, safeguarding your brand and achieving positive outcomes for both customers and your organization.
Integrated Legal & Litigation
Our integrated legal practice, Mason Black + Mendelsons Lawyers, operates from offices in Melbourne, Sydney, and Brisbane, providing expert advisory and representation in insurance law, debt recovery, and insolvency.
Serving clients from SMEs to large corporations across various sectors, we’re dedicated to achieving optimal outcomes through specialized legal solutions.
With a strong customer focus and advanced, customer-led technology, we manage a portfolio of tier-one and tier-two clients in market segments such as but not limited to utilities, banking & finance, telecommunications, insurance, commercial and government sectors.
Locations
Depending on a clients’ needs, recoveriescorp’s services can be offered from 3 primary locations; Australia, Fiji or New Zealand. Complex solutions benefit from utilising a combination of locations.
Melbourne, Australia
Established in 1991, our Australian headquarters is home to our most senior leadership and core teams, driving our commitment to quality credit solutions. For over three decades, we’ve partnered with clients across diverse industries, delivering comprehensive onshore services including general collections, business process outsourcing, hardship management and integrated litigation & legal solutions.
Our team continues to set the standard for excellence and innovation in end-to-end credit solutions and customer service.
Suva, Fiji
In response to the demand for a high-quality, affordable collections and BPO solution close to Australia, we launched our Fijian center, RCL Services, in 2011. This center offers exceptional service at competitive rates, matching the standards of our Australian headquarters.
Our Fijian location provides a range of benefits to those who are looking for a high-value solution, including cultural alignment, proximity to Australia, safe travel conditions, a robust communications infrastructure, and English as their primary language.
Auckland, New Zealand
Our New Zealand location, formerly Milton Graham, is home to a well-established and long-tenured team of dedicated operators, staff, and management.
With in-depth knowledge of local conditions and the New Zealand collections environment, our team delivers solutions tailored to the unique needs of our New Zealand clientelle.
