THIS WEEK’S ARTICLES
Issue 33 25 Sep 2020
Why tourism will struggle without pandemic insurance P1
What will climatechange reporting mean for business? P3
Construction contracts: getting payment schedules right p7
LawNews adls.org.nz
INSURANCE LAW/COVID-19
Covid-19: does travel insurance have a future? By Diana Clement
New Zealand’s $27.5 billion tourism sector – our biggest export industry – has been brought to the brink of collapse as travel insurers and their lawyers try to rewrite existing pandemic exclusion clauses in a bid to restore trust with consumers.
Getting it right matters. Tourism makes a direct $16.2 billion (5.8%) contribution to our GDP, with a further $11.2b (4% of GDP) of indirect value being added by businesses supporting the tourism industry. Total annual tourism spending is $40.9b, of which $17.2b comes from international travellers. As a result, travel insurance is about to undergo a qantam leap. But insurers may need to throw out the rulebook that says pandemics are a “known event” and therefore can’t be covered. This current re-writing of the rules is simply to make them “clearer”. The more cynical view, however, is that they’re trying to make it even harder for customers to claim next time. It’s a Catch 22. Tourism cannot recover until tourists resume travelling. But that won’t happen unless insurers can buy insurance to cover the real risks they face. Meanwhile travel insurers’ cashflow has dwindled to almost nil, but many are too fearful to offer cover, or are stuck in an old pattern that is rapidly looking outdated. Sorry mate, it’s a pandemic Common exclusions used to deny claims have been epidemic/pandemic clauses, government intervention and a disinclination to travel. As one
© Anna Om | Dreamstime.com
Some say the market, particularly for international travel, is unlikely to recover fully unless a solution is found. Thousands of Kiwis lost some or all of their holiday bookings thanks to Covid-19 and are now seriously out of pocket after insurers denied claims, even on policies bought in good faith before the WHO declared Covid-19 a global pandemic on 11 March. Without pandemic insurance, people will be unlikely to book overseas travel
market-watcher puts it, insurers are grasping for any reasons to decline the claim. Disinclination to travel cannot be used as the basis of a claim, says Andrew Horne, a partner at MinterEllisonRuddWatts. “You have travel insurance but you decide you don’t want to take that trip to Wuhan and its [wet] market because that doesn’t look like a great idea any more. Insurers might argue there is nothing actually prohibiting your trip.” If there is a specific epidemic or pandemic exclusion, declining a claim is straightforward. With many policies, the exclusion goes as far as a “likely” epidemic/pandemic or the “threat” of one. There are a few subtleties, says Susan Taylor, a lawyer and the chief executive of Financial Servcies Complaints Ltd (FSCL), one of two dispute resolution services for travel insurance. Continued on page 2
When the go-to insurer for many Kiwis, Southern Cross Travel Insurance, resumed domestic cover in September, Covid-19 cover was excluded. That ruled out the very things Kiwis are currently most worried about when booking travel