Avaya One-X Communicator Softphone User Guide

Avaya One-X Communicator Softphone User Guide

Table of Contents

• • • • • • • •

How to Login to Avaya Placing a call Mute your Microphone Place Calls on Hold How to Transfer a Call Call your Voicemail Remotely Turn on Email Notifications for Voicemails Conference Calls

LOG IN TO LOG IN TO THE SERVER: 1. START AVAYA ONE-X COMMUNICATOR TO DISPLAY THE AVAYA ONE-X COMMUNICATOR LOGIN DIALOG BOX 2. IN THE EXTENSION BOX, ENTER YOUR EXTENSION. DO NOT PREFIX THE EXTENSION WITH + OR INCLUDE ANY ALPHABETS OR SPECIAL CHARACTERS 3. THE PASSWORD SHOULD BE PRE-POPULATED (IF IT ISN’T USE 2580) 4. UNDER THE “PLACE AND RECEIVE CALLS USING” SECTION YOU HAVE 2 OPTIONS A) THIS COMPUTER: THIS WILL ALLOW CALLS TO ROUTE TO YOUR PC (CHOOSE THIS OPTION IF YOU DON’T HAVE A REDWOOD ISSUED DESK PHONE) B) DESK PHONE: THIS WILL ROUTE CALLS TO YOUR DESK PHONE, ASSUMING YOU HAVE ONE. MOST REMOTE USERS WILL NOT CHOOSE THIS OPTION.

5. CLICK LOG ON

•There are several options to choose from: 1. Using the computer keyboard, enter the phone number (5-digit extension or full number) in the field “Enter name or number” and Click Place Call •OR

Placing a call

Begin typing a name in the field to access the Directory or Contacts and Click Place Call

2. Use Dial Pad , which will open the Dial Pad and enter the number using the mouse and call will begin immediately

• Redial , will dial the last number that was completed.

• Select Show Contacts

Placing a call (Cont’d)

, and Click to open

• *Highlight contact and Click to launch ‘Call’ button

• NOTE: Names can be entered by First or last to achieve search results. As you type in the first few characters, all matching names are displayed.

To mute microphone: • When on an active call, Click microphone to mute and Click again to unmute

Place call on Hold: • When on an active call, Click microphone to mute and Click again to unmute • Click again to resume call

Transfer a call When on an active call, Click on Transfer to send a call to another person/extension.

The transfer dialog box appears.

In the To field, enter the number to which you want to transfer the call and click OK *Note* The call disappears from the Avaya one-X Communicator window, indicating the transfer was successful.

Call your voicemail remotely

• Call 707-576-5050 • Press # to access your mailbox • Enter your mailbox Number (ex. 65150) • Enter your password and press #

Setup Email Notifications for Voicemails

1.

Open Internet Explorer and enter https://clev-aam/user

2.

If you reach a security certificate page, click “Continue to the website (not recommended)

3.

Enter your voicemail number and your password for your voicemail then click “Log in”.

4.

Click on “Notify Me” on the left

5.

Check “Email me a notification for each voice message” and enter your email address. Then click “Save”.

Conference Call 1.

Make sure there are two calls in the Avaya one-X Communicator window and click the conference button.

2.

Once the dialog box appears click the Conference button again.

3.

Click Drop to release the last person that joined or Hang Up

to end call.