THE 2025 CARRIER SATISFACTION SURVEY: OUR READERS RATE THE CARRIERS By Amanda Armendariz
Carrier Performance On a scale of 1-5, with 5 being the highest rating.
Customer Service FedEx | 3.2 UPS | 3.1 USPS | 2.7
On-time Service Performance FedEx | 3.8
Our 2025 carrier satisfaction survey is here! We take a look at how readers view the carriers with respect to a variety of factors. Check it out and see how your experience compares to that of your peers. We’d like to extend a huge “thank you!” to all who participated in the survey!
UPS | 3.7 USPS | 2.5
Delivery Performance
(driver courtesy, package handling)
FedEx | 3.4 UPS | 4.0 Did you use FedEx in the last 12 months for domestic parcel shipping?
Did you use UPS in the last 12 months for domestic parcel shipping?
USPS | 3.0
Claims Processing FedEx | 2.8
10%
14%
Yes No
Yes No
86%
30%
UPS | 2.9 USPS | 2.1
Refunds for Late Delivery FedEx | 2.4 UPS | 2.7 USPS | 1.9
Did you use USPS in the last 12 months for domestic parcel shipping? 7%
Yes No
Pricing (published rates for service levels, The number of "yes" responses for FedEx and UPS are almost identical to last year, while the number of respondents who used the USPS went up significantly, from 70% to 93%.
93%
28 PARCELindustry.com NOVEMBER-DECEMBER 2025
willingness/fairness of negotiations)
FedEx | 2.7 UPS | 2.9 USPS | 2.9 A few scores were up (like UPS's delivery performance), but for the most part, scores were down across the board.