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O’Neil Digital Solutions
O’Neil Digital Solutions, a division of William O’Neil Companies, is a total communications service provider and a recognized leader in technology-driven, marketing communications for nearly five decades. Forward-thinking, resourceful, and nimble, O’Neil Digital Solutions specializes in Customer Communication Management (CCM) and provides hosted managed services in Customer Experience Management (CXM) for the Healthcare, Insurance, and Financial Services industries. O’Neil has managed client communications to over 120 million people in the US. A Nationally Recognized Industry Leader O’Neil was recently recognized as a top leader on Aspire’s Service Provider Leaderboard, a dynamic, digital-first, positioning grid that ranks service providers across the CCM and CXM industries. O’Neil’s leaderboard position is based on an evaluation of the strength of strategic direction and strength of capability. “With its ONEsuite solution, O’Neil Digital Solutions combines strong execution in CCM with the ability to drive towards its overall CX vision. With a third of its 1,000 employees working in IT alongside an experienced team of data scientists, the provider has proven it has what it takes to help its customer successfully transform static, outbound printcentric communications into omni-channel experiences that drive higher business value. Businesses managing high-volume member communications, plan participants, or other regulated communications, and those having issues with evolving their best-of-breed internal infrastructure to facilitate their evolving customer needs should consider an endto-end provider like O’Neil.” – Aspire Customer Communications Services ONEsuite: A Complete CCM/CX Solution for Digital Transformation O’Neil’s ONESuite CCM / CX platform leverages our heritage of turning complex data into actionable insights to drive better results. ONEsuite includes a robust data analytics engine, content management, template creation and output functionality, CRM integration, and built-in omni-channel delivery. This industry-leading platform enables clients to interact with their data, content, templates, and create communications, with proofing workflows and multi-channel delivery to their audiences. ONEsuite also monitors SLAs and has a sophisticated reporting dashboard to track results.