Asset Management Services
The personal service of a boutique agency with the commercial advantages of a big business...
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Ray White Tugun provides a professional, complete, and reliable real estate service specialising in the sale, leasing, and management of commercial assets
Our team offers you a combination of outstanding experience and a wealth of local market knowledge across a diverse range of properties.
Our access to industry-leading intellectual capital alongside our ongoing market analysis delivers you consistent, credible and real-time knowledge of the ever-changing marketplace and the performance of your portfolio.
We hope you find the following information useful and look forward to your response and any questions.
Lead Commercial Consultant
James Mulholland
Commercial Consultant & Asset Manager
Jacob Wallace
Your Direct Commercial Team
JamesMulholland
Lead Commercial Consultant 0431 307 129
james.mulholland@raywhite.com
At the helm of the Ray White Tugun Commercial department, James is dedicated to the Southern Gold Coast and Northern NSW commercial markets. With a Bachelor of Sports Management and Business from Bond University, he draws on a strong foundation in customer service from his years in client services with the Gold Coast Suns. This experience not only shaped his professional values but also inspired his transition into real estate, fueled by a desire to enhance client experiences after facing service challenges during his own property transactions. James specialises in:
JacobWallace
Commercial Consultant & Asset Manager 0401 208 979
jacob.wallace@raywhite.com
Jacob is dedicated to fostering strong relationships between the agency, property owners, and tenants. His meticulous approach ensures that the properties under his care are well-maintained and compliant with regulatory standards, reflecting his commitment to excellence in every aspect of asset management. Jacob graduated from Queensland University of Technology with a Bachelor of Property Economics, majoring in Urban and Regional Town Planning.
Before joining Ray White, he managed a diverse range of assets across South East Queensland for Global Asset Manager Firm, JLL.
Jacob specialises in:
Core Asset Services
Managing a commercial real estate asset is not a passive endeavour. It requires a significant amount of focus and operational expertise to perform effectively. With many of our markets changing, it has never been more important to choose the right commercial property management company to represent you. When partnering with Ray White Tugun Commercial, you can be assured that you're in the hands of not only skilled asset managers - but also asset planners, forecasters and advisors. Giving you an unfair advantage within your competing market.
Operational & Maintenance Services
We are pleased to present our Operations and Maintenance Services, designed to ensure the seamless management of your commercial property. With our extensive expertise in managing industrial, retail, and commercial buildings, our team is committed to preserving the value of your assets and enhancing tenant satisfaction. We would welcome the opportunity to discuss how our tailored operation and maintenance services can benefit your property, improve tenant satisfaction, and enhance the value of your assets.
Compliance & Preventive Measures
Conducting thorough compliance checks to ensure your property meets all Australian industry regulations and legal requirements
Performing proactive inspections to detect and address any issues before they escalate, reducing the risk of unexpected disruptions and costs
Implementing detailed compliance schedules to cover fire safety, electrical testing, emergency lighting, and more, ensuring that your property remains fully compliant at all times.
Maintaining accurate records of all compliance measures, providing peace of mind that your property meets legal standards and is prepared for any regulatory audits
Comprehensive Maintenance Management
Coordinating all maintenance efficiently through our network of reliable contractors who are experienced in managing industrial, retail, and commercial properties
Overseeing repairs, servicing, and routine inspections to ensure your property operates smoothly, minimizing downtime for tenants.
Managing both reactive and planned maintenance, optimizing costs, and ensuring long-term asset preservation
Providing tailored maintenance schedules for HVAC systems, plumbing, electrical systems, and other critical building components
Tenant Relations & Support
Acting as the primary point of contact for all tenant communications to promptly resolve issues, improving tenant satisfaction and fostering long-term occupancy
Conducting regular tenant meetings and satisfaction surveys to identify and address concerns, enhancing tenant retention.
Handling lease management, renewals, and rent reviews, ensuring a seamless experience for both landlords and tenants.
Proactively managing tenant fit-outs, relocations, and changes to ensure compliance with building regulations
Continuous Building Assessment
Performing ongoing assessments of your property to identify opportunities for upgrades, improvements, and cost-saving measures.
Developing long-term maintenance plans that align with your budget, extending the lifespan of your building components and reducing future capital expenditure
Providing detailed reports on the condition of your property, highlighting areas of concern and recommending strategic improvements
Financial Services
Budgeting and Financial Planning
Establishing Financial Goals: Collaborate with property owners to set clear, achievable financial targets
Detailed Budgeting: Develop comprehensive annual budgets, covering operational costs, capital expenditures, and revenue projections.
Market-Based Forecasting: Utilise historical data and market trends to provide precise financial forecasts
Budget Monitoring: Conduct regular reviews to align actual performance with projections and adjust strategies accordingly
Cost Optimisation: Identify opportunities to reduce expenses while maintaining service quality, focusing on energy efficiency and cost-effective maintenance
Trust Accounting and Compliance
Full Trust Account Management: Ensure compliance with all regulations while securely managing funds, rent collections, and tenant deposits.
Transparent Financial Transactions: Implement strict processes to safeguard client funds, ensuring accurate and timely reporting
Auditing and Reconciliation: Regular audits to maintain the integrity of trust accounts and prevent discrepancies
Regulatory Reporting: Prepare statutory reports, tax documentation, and annual financial statements to ensure compliance.
Proactive Compliance: Regularly update processes to align with changes in legislation, reducing risk for property owners.
Comprehensive Financial Reports: Provide monthly and annual statements covering income, expenses, and net returns.
Customised Reports: Tailor financial reports to provide insights specific to your property’s performance
Variance Analysis: Identify deviations from the budget and recommend strategic adjustments to optimise returns
Strategic Assessments: Conduct periodic financial health checks to ensure your property remains competitive and profitable.
Rent Collection and Processing: Efficiently handle rent invoicing and payments to maintain consistent cash flow.
Arrears Management: Address late payments proactively to minimise financial disruptions
Lease Administration: Manage renewals, rent reviews, and adjustments to align with market rates
Outgoings Allocation: Accurately distribute expenses to tenants based on lease agreements, ensuring fair cost recovery.
CPI and Market Adjustments: Implement rent increases in accordance with lease terms and market conditions
Rent Outgoings and Lease Management
Reporting and Financial Analysis
Project Development Services
We specialise in delivering comprehensive Project Development Services (PDS) to enhance the performance, safety, and value of commercial properties in QLD & NSW. Our services are designed to support property owners in managing essential asset upgrades and repairs, ensuring compliance with local regulations while maximising the value of your investment. This memorandum outlines the key offerings of our PDS team, detailing how a professional property development team can optimise your asset's performance.
Step 1: Initial Consultation and Needs Assessment
Step 2: Feasibility Analysis and Financial Planning
Step 3: Scope of Works Development
Step 4: Tender Process and Contractor Selection
Step 5: Project Planning and Scheduling
Step 6: Project Execution and Site Management
Step 7: Final Handover and Post-Completion Support
Our team follows a structured and impartial contractor selection process By leveraging our extensive network of reliable contractors, we conduct a competitive tender process to secure the best value for your project We evaluate contractors on insurance compliance, proven track record, safety standards, and project deliverability, ensuring that only the most qualified partners are chosen to execute your projects
Our team excels in managing large-scale asset upgrades including but not limited to:
Roofing Overhauls: Assess and repair existing roofing systems to prevent water ingress and enhance insulation.
Electrical Switchboard Upgrades: Modernise outdated electrical infrastructure to increase safety, efficiency, and capacity
HVAC System Improvements: Replace inefficient heating, ventilation, and air conditioning systems to optimise tenant comfort and reduce energy costs.
Fire Safety Compliance: Ensure all fire safety systems, including alarms, sprinklers, and emergency lighting, are up to the latest standards to meet Queensland’s regulatory requirements.
For further information on our Project Development Services, please reach out to request our team's comprehensive Information Memorandum. We'll be happy to provide additional details and discuss how we can support your commercial property needs.
Comprehensive Asset Upgrades and Repairs
Quality Assurance
The Process
Risk & Reporting Services
We offer comprehensive Risk Reporting and Compliance Guidance services tailored to commercial properties, encompassing both base building infrastructure and internal tenancies. Our services focus on identifying potential risks, ensuring compliance with legislation, and implementing preventive measures to protect your property and its occupants. This details how our proactive approach helps reduce hazards, ensure compliance, and minimise legal liabilities ultimately saving costs on insurance and preventing potential legal consequences.
Preventing Trips and Falls: Identify and rectify hazards that could lead to slips and falls, reducing potential legal claims
Thorough Property Inspections: We visit your site to evaluate high-risk areas, focusing on preventing trips, slips, and falls, particularly in walkways, stairwells, and common areas.
Photo-Documented Reporting: Each assessment is fully documented with photos and detailed reports delivered within days of our site visit, ensuring you receive timely and actionable information
Lower Insurance Costs: By proactively managing risks, we demonstrate your commitment to safety, which can lead to reduced insurance premiums
Tenant Space Audits: Conduct detailed inspections of tenant spaces to ensure compliance with safety and regulatory standards.
Support and Guidance: Assist tenants in meeting fire safety, accessibility, and emergency preparedness standards
Coordinated Maintenance: Work with tenants to promptly address any identified risks, reducing liability for both landlords and tenants
Please note that our Risk Reporting and Compliance services are charged based on the scope of the assessment, which varies according to the level of thoroughness required, specific inclusions requested, and the size and complexity of the property. The fees will be outlined in a customised proposal after an initial consultation to understand your specific needs Our charges reflect the comprehensive nature of our on-site inspections, detailed reporting, photo documentation, and actionable recommendations tailored to your property Please contact us for a detailed quote based on your property’s requirements.
Service inclusions
Leasing & Sales Services
Maximising Rental Returns: By analysing market trends such as vacancy rates, rental growth, and tenant demand, we can set competitive rental rates and identify opportunities to negotiate longer lease terms, ensuring consistent income and increased asset value.
Targeting High-Value Tenants: Utilizing market analysis to understand tenant preferences and industry growth sectors, we can position the property to attract high-quality tenants, enhancing the property’s desirability and long-term profitability.
Identifying Growth Opportunities: Keeping track of emerging market trends, such as infrastructure developments or shifts in commercial zones, allows us to advise on strategic upgrades, re-purposing, or timing of sales to maximise asset appreciation
Utilizing Leading Commercial Portals: Advertise the property on major Australian commercial real estate platforms such as Commercial Real Estate, RealCommercial, and LoopNet to reach a broad audience of potential buyers or tenants actively searching for properties
Leveraging Digital Marketing Strategies: Combine portal listings with targeted digital campaigns, including Google Ads, social media promotion (LinkedIn, Facebook, Instagram), and email marketing to industry databases, ensuring the property reaches both active and passive audiences
Maximising Exposure Through Professional Listings: Create high-quality, visually appealing listings with professional photography, detailed floor plans, virtual tours, and comprehensive property information tailored to the Australian market to capture attention and highlight key selling points
Leveraging Market Knowledge: Use detailed insights into local market trends, comparable lease transactions, and tenant demand to position the property strategically, ensuring lease terms align with current market conditions and maximise client outcomes
Creating Competitive Tension: Implement targeted marketing strategies to attract multiple prospective tenants, fostering competition and driving negotiations to secure favorable terms, such as higher rents, longer lease periods, or reduced incentives, for the client
Proven Track Record in the Local Market: Demonstrated success in achieving highvalue sales and securing premium lease agreements across a range of commercial properties in the local area, supported by a deep understanding of market dynamics and client needs
History of Delivering Outstanding Results: Consistently exceeded client expectations by achieving above-market returns, low vacancy rates, and strong tenant retention, underpinned by strategic marketing and skilled negotiation techniques
Asset Positioning
Property Marketing Services
Asset Sales & Leasing
Lease Negotiation
Our People
Ken Jacob
Dawe
Kellie Twidale
Ashleigh Fossey
Manager
Amelie Holdom
Layla McCracken
Georgia Lazzaro
Kristy Baker
Manager Josh McKenzie
Krystal Schenk
Laura Robinson Property Consultant
Beau Smith
to Daniel Jeffries
Bonnie Whelan
James Mulholland
Consultant
Dion Zorko
Consultant
Tymon
Daniel Tavener
Jacob Wallace
Alex Phillips Property Consultant
Shane Seghers Investor Specialist
Ruby Dempsey Front of House