Selling Associate support by Ray White Goulburn

Welcome to our family.

Selling Associate

Lets get acquainted. The foundations that the business was built on are the same principles that we invest in today. There is no finish line, our active curiosity towards the future provides us with the challenge to innovate and improve. We lead the market, by offering a seamless experience for both vendor and purchaser. We are committed to investing in a team that strives for excellence that embraces the learning opportunities that come with the strength of Australia’s no 1 selling brand.

We are proud to welcome you to our team.

Our people are our greatest investment. The purpose of this booklet is to onboard you and provide you with as much knowledge as we can to commence your journey.We know that empowering you with skills and knowledge is the springboard to your success.

Overview of your role

Workflow charts

Renumeration

Corporate Training

Overview of your role Sales Admin is an integral part of the sales process, the legalities around buying and selling require diligence to the process. The systems and processes we use to support the sales journey have been developed in accordance with our obligation under the Property and Stock agent ACT and the best business practices developed by our agency. Our processes are critical in developing trust and extending excellent customer service. Our client’s experience is what they will remember in years to come when selecting an agent.

Onboarding We are committed to ensuring that you reach your potential and your career aspirations, and the sales admin position is a career or a springboard. Depending on your Goals and career aspirations you may decide on Sales Admin Support or develop the skills to become a Sales Associate and one day a lead agent. We know from experience that it is imperative that you master the sales Admin process and develop exceptional prospecting skills before pursuing any further aspirations. The Department Sales Admin Support team member is engaged to support our lead agents through all aspects of the sales process. This booklet includes all checklists outlining the task associated with the requirement along with helpful flowcharts.

Agency Sales Support Ray White Goulburn Sales admin support is employed to assist multiple agents and to provide admin support for the agency. Please note that a Sales Admin Support or Sales Admin Associate that is employed by a lead agent to carry out their Admin support or associate role is paid by the lead agent. Ray White Goulburn administers the payroll however it is important that you are aware that you are employed by that agent to grow their portfolio whilst developing the skills to eventually meet your own career objectives. The prospecting that you are undertaking is to grow your lead agent’s portfolio. The skills that you acquire throughout this journey will provide you with the tools that are required to become a successful lead agent.

Listing Workflow Start

Prospecting

Book appraisal

Comparative Sales

Prepare Agency agreement & marketing campaign

Check Agency Agreement is compliant

Prepare Digital folder in S Drive

Distribute Agency Agreement

Listing Presentation

Managing agent notified for rental properties

Prepare marketing invoice

VPA Admin: invoice vendors, ordering through & paying suppliers

Book photography, floorplan copy, property video & drones

Enter listing campaign into Vault

Ensuring council water, strata rates have been received

Prepare & send entry notices, intent to sell & photo consent

Facilitate photos being taken

Publish property to online portals

OFI's Buyer notes, vendor updates

Vendor report & admin support

Prepare new agency agreement before expiry

Negotiate Sale

Lead Agent Sales Administration / Associate 7

Marketing Workflow Start

Prepare window cards, DL flyers, brochures

Monitor campaign items as per marketing schedule

Create Just Sold DL flyers & distribute

Book Signs

Social Media

Prepare Open Home folders

Arrange Just Listed DL flyers & distribute

Ensure signboard is

Approve or request changes to marketing

installed

Arrange signboard removal

Lead Agent Sales Administration / Associate 8

Contracts Workflow Start

Request of contracts or contract prep for new listing

Prepare sales advice or prepare contract

Follow contract conditions throughout

Facilitate P&B and

Prepare sale details to prepare contracts

Email all parties involved: vendor, purchased & solicitor

or valuations

Liasing with all solicitors through to unconditional.

Ensure all details are entered into Vault

Update Vault & Trust Ledger accounts

Updating Vault all parties unconditional

Prepare for settlement

Pre settlement inspection

Hand over keys & settlement gift

Settlement confirmation, advise agent & confirm keys can be released

Arrange settlement gifts

Verify balance held for settlement and email settlement statement to all parties

Disburse funds from trust acount

Lead Agent Sales Administration / Associate 9

Settlement Workflow Start

Receipt deposit into Vault

Email trust receipt to purchaser

Confirm deposit held with solicitor

Prepare settlement funds from trust for disbursement

Prepare statement showing commission payable & balance to vendor

Call vendor to verbally confirm bank details

Email vendor requesting bank details to transfer balance of deposit

Calculate agent commission

Email settlement statement to vendor & vendor's solicitor

Confirm settlement time on day prior

Receive settlement confirmation

Prepare trust funds for dispursement

Complete settlement checklist

Advise vendors that funds have been dispersed

Sales Administration / Associate 10

Renumeration What is my remuneration package for the Sales Admin Support Role? We work under the Real Estate Industry award. Depending on your previous industry experience you will commence on the award rate for your position. We are committed to providing our employees with the best training opportunities. This will commence with the completion of your Certificate of Registration and then after a qualifying period we will provide you with the opportunity to complete your Certificate IV in Real Estate Practises, Class 2 and Class 1. The above tasks form the tasks associated with your remuneration package. The following bonus system is provided to supplement your income and provide you with the opportunity to perform the tasks that are required to become a lead agent. To be eligible for the bonus system you will be required to provide your weekly call and appraisal list to evidence your calls. All checklists must be completed and will be checked for compliance each month.

Database Nurturing Appraisals

Minimum 5 booked appraisals per week

Listing Bonus

$250

Sold Bonus

5% of net comm

Loanmarket Referral

Minimum 20 Calls per day

(When you introduce a buyer)

20%

How can you increase your bonus? By securing appraisals. How do I secure appraisals?

Complete your Nurture Cloud calls every day Complete your magic 50's Talking to prospective buyers at open homes Door knocking Friends and family Join sporting and community events Networking

Training Ray White Journey Programs We know that providing training is key to your success and at Ray White Goulburn we are committed to providing you with the best training our industry has to offer:

RAY WHITE COMPASS Learning Principles:

Building a pipeline, prospecting, OFI & buyer management, booking appraisals, pipeline management & vendor reports

Who is it for?

Associates & Agents new to the industry

When is it?

Three intakes a year starting in February, June & October

EMERGE Learning Principles:

Pipeline, Listing Presentations, Closing and Objectives, Stock Management, Auction Mastery and Negotiation

Who is it for?

Agents averaging 10-30 sales per year

When is it?

Two intakes each year, starting in February and August

PATHWAYS

Learning Principles:

Business Audit, Leadership, Communication, Profit, the business of Real Estate

Who is it for?

Experienced agents, Premier status or above, looking to take their business to the next level

When is it?

Two intakes a year in each state, starting in February & August

ONE SYSTEM AND DIGITAL TRAINING Vault Basics

The fundamentals of using VaultRE our CRM

Who is it for?

Anyone new to Ray White

When is it?

The first Wednesday of the month, via Zoom

Vault Advanced

How to run your business more efficiently with Vault

Who is it for?

Administrators, Office Managers, Principals

When is it?

The third Wednesday of the month, via Zoom

Welcome to NurtureCloud Who is it for?

Agents & Associates

When is it?