Tenant
INDUCTION
Welcome
We’d like to extend a warm welcome to you and we're delighted to have you join our community.
Our team is dedicated to ensuring your experience with us is both positive and comfortable by providing well-maintained properties and responsive service.
We hope your move goes smoothly and that you enjoy your new home!
Get the App
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Our property managers use the Ailo platform, making renting more convenient, transparent, and responsive for tenants. You get better communication, more control, and a streamlined experience
Entry Condition Report
AILO MAKES ENTRY CONDITION REPORTS A BREEZE.
On your move in day you will receive a notification prompting you to complete an entry condition report through the Ailo app. No more paper!
This is a super easy and streamlined process. Ailo will guide you through step to step on how to complete this report.
Your property manager has taken photos and made comments on every area of your new property This is reflected in the entry condition report
You will then be prompted to go from room to room and ensure that every detail has been included You will have the option to agree or disagree with anything in the report. If you disagree you will then be provided with the option to write down why and provide your own photo/s as evidence.
All tenants residing at the property will receive this report and have the choice to make their own comments You have 7 days from your move in day to complete this report
You will always have access to the entry condition report in the Ailo app
Paying Your Rent
RAY WHITE BUDERIM HAS ZERO TOLERANCE FOR ARREARS.
It is important that you pay your rent just like you would any other bill or commitment. Your rental history is your credit rating!
We provide multiple payment options, you will be sent in invite to Ailo, which will be how you pay all funds to do with your tenancy.
Days in arrears
1 to 3 days
4 to 7 days
8 to 14 days
17+ days
Reminder
Text or email
Phone call
Breach notice issued
Notice to leave issued
If you ever have any issues with payments please contact your property manager.
Fee-Free Way to Pay
IN-APP ONE-OFF TRANSFER
Ailo will always offer a fee-free way to pay your rent
The example here shows you how to do this using the Other payment method option in your Ailo app This initiates a manual one-off transfer by direct debit from your bank account.
Here's how:
1.In the Ailo app, go to the Rent tab, and tap Pay Rent.
2.If you have previously set up a payment method, select Change for the payment method If you haven't set up a payment method before, click Continue instead
3.Select Other payment method and One-Off Transfer
4.Enter your Bank Account Name, BSB, Account Number and tap Continue (If your account number has 5 digits, add a 0 before the first number.)
5.Confirm the amount you are paying. You'll see confirmation that this is a One-Off Transfer and partial bank account details will be displayed
6.Tap Next to see the Payment Confirmation screen. You'll see there is no service fee, and the screen confirms your bank account information again
7 Tap the red Pay button at the bottom of your screen, this displays the amount you are paying.
8.Your payment will then be processed
Please note:
This is a one-off payment + you’ll need to repeat the process to make future feefree payments
Your payment method will not be saved for future transactions. Completing this step sends the instruction to your bank to release funds to Ailo If done before 6pm, the instruction will be sent that afternoon. If done after 6pm, the instruction is not sent to your bank until the following day. Until your bank acts on that instruction, the funds will remain in your bank account.
Direct Debit for Concession Card Holders
If you hold any of the below concession cards, simply contact our team to apply for a fee waiver. We will help you set up a direct debit straight from your bank account and waive the fees for you
Department of Veteran Affairs (DVA) Gold Card
Pensioner Concession Card
Low Income Health Care Card
Commonwealth Seniors Card
Disability Support Pension (DSP) Card
Smoke Alarms
REQUIREMENTS IN QLD
Smoke alarms in all leased dwellings must:
Be photoelectric (AS 3786-2014); and Not also contain an ionisation sensor; and Be less than 10 years old; and Operate when tested; and
Be interconnected with every other smoke alarm in the dwelling so all activate together; and
Be either hardwired or powered by a non-removable 10-year battery
Smoke alarms must be installed on each storey:
In each bedroom; and
In hallways which connect bedrooms and the rest of the dwelling; or
If there is no hallway, between the bedrooms and other parts of the storey; and If there are no bedrooms on a storey, at least one smoke alarm must be installed in the most likely path of travel to exit the dwelling
Property managers/owners are currently required to:
Test and clean smoke alarms and replace any flat or nearly flat batteries within 30 days before the start of a tenancy
Not remove a smoke alarm or a battery (other than to replace it), or do anything to reduce the effectiveness of the alarm e g paint it
Tenants must:
Test and clean (by vacuuming or dusting) smoke alarms at least once every 12 months
Replace any flat or nearly flat batteries
advise the property owner/manager if there is any issue with the alarm (apart from batteries)
Allow the property owner/manager right of entry to install smoke alarms
Not remove a smoke alarm or the battery (other than to replace it), or do anything to reduce the effectiveness of the alarm e.g. paint or cover it
Routine Inspections
Regular general cleaning will help keep your rental property in good order
Maintenance Requests
IT IS A STRICT POLICY OF THIS OFFICE THAT ALL MAINTENANCE REQUESTS ARE SUBMITTED VIA YOUR AILO APP OR BY EMAIL TO YOUR PROPERTY MANAGER
If it is an urgent repair, please call our office during business hours
Maintenance Troubleshooting Guide
Hot Water Systems
If your supply of hot water is not hot or doesn’t seem to last as long as it should, your hot water system may need topping up Locate the filler/relief valve on the side of the hot water tank and lift the lever until water flows from the overflow Repeat this process every few months. Otherwise, check the power is on, has the power box tripped the switch or blown a fuse, or has your shower routine changed or increased? (Tank capacity and/or tariff rates will affect this). Remember in winter, the efficiency of the tank is less than summer and the water will get colder quicker. Note: Please follow the above procedure before requesting maintenance If this does not rectify the problem please contact our office. Remember a leaking hot water tap will cause poor supply of hot water and high electricity accounts too
Water Leaks
Water bubbling out of the ground could be a serious problem and could lead to further complications. It is recommended that the water meter be turned off until the leak can be repaired. Roof leaks can also worsen quickly, contact SES to arrange temporary tarps and phone our office immediately
Power
If your neighbours have also lost power contact ENERGEX Otherwise check if the Safety Switch has tripped and if so, reset the switch. If it trips again, unplug all appliances from power points Reset the Safety Switch and plug in appliances one at a time until a faulty appliance is located. Note: If this does not rectify the problem please notify our office Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem
Emergency Repairs
Electrical Repairs
Jim White Electrical 07 5479 6122
Plumbing Repairs
Taps R’ Us
1300 782 070
General Repairs
Coast Property Works 0402 867 163
Smoke Alarms
Smoke Alarm Solutions 1300 853 612
Glass House Home Safety 1300 856 263
Jim White Electrical 07 5479 6122