Partner Experience Overview
personalizing business cloud
Meet Our Partner Experience Team RapidScale’s Partner Experience team is dedicated to developing partnerships with Agents that are driven to a detailed winning strategy. The team delivers the best partner experience in the industry by committing themselves fully to their agents to drive quotes and close deals. With a personalized partner experience, the team works seamlessly with their agents to successfully produce within 90 day of contract signature or partnership confirmation. With a formalized plan in place, RapidScale’s Onboarding Package, creates a constant flow of communication that involves training, resources, and more. You will have an open communication to RapidScale’s Partner Experience team that will be essential for success.
Andrew is based in the San Francisco Bay Area and plays a key role in managing RapidScale’s strategic partnership with Intelisys, now a ScanSource company. In addition to developing, managing and leading the Intelisys partnership, he is also positioned to help RapidScale grow its market share in the Bay Area. Andrew brings with him over 20 years of experience in selling technology services throughout the U.S. Prior to joining RapidScale, Andrew was Director of Channel and Alliances at UnitedLayer, a hybrid hosting solutions provider
Andrew Davis Vice President, Partner Experience (415) 805-8122
based in San Francisco, Calif. Throughout his career he has also held management and sales positions, as well as built multiple national partner programs from the ground up. Andrew currently resides in Marin County, just north of San Francisco, and is an active father of four.
Drake is based in Irvine, CA at RapidScale’s headquarters and is responsible for developing new partnerships, maintaining current partner relationships, and facilitating a winning environment for them and RapidScale. Prior to joining the Partner Experience Team at RapidScale, Will was a student at Shasta College in Redding, CA. During his tenure as a student, Will studied Communications and Business.
William Kirk, Partner Experience Representative
Company Overview RapidScale is a managed cloud services provider that delivers world-class, secure, and reliable cloud computing solutions to businesses of all sizes across the globe. Our state-of-the-art CloudDesktop platform and market-leading cloud solutions are the reasons we are the provider of choice for leading cable companies, VARs, MSPs, and Master Agents across North America. RapidScale not only delivers a unique service, but also innovates advanced solutions and applications for the cloud computing space. Our managed cloud solutions include CloudServer, CloudDesktop, CloudOffice, CloudBackup, CloudMail, CloudRecovery, CloudApps, and more.
Partnerships RapidScale has been working with some of the largest carrier companies in the United States and Canada. RapidScale has gone to market with both a white-label and “Powered by” approach with multiple of these Carriers. This business strategy has positioned RapidScale to be one of the first cloud companies to launch a national managed cloud solution with multiple top Carriers. Furthermore, it has put RapidScale in an incredible position for exponential growth.
Headquarters - Irvine, CA Founded - 2008 Products • CloudDesktop • CloudServer • CloudRecovery • CloudBackup • CloudMail • CloudOffice • CloudApps Key Differentiators • Managed Cloud Services • 100% uptime SLAs • 24x7x365 Support • Commitment to an exceptional client experience • Tier 3 Data Centers
RapidScale Data Centers
Product Pricing Matrices
CloudDesktop Desktop as a Service
What is CloudDesktop? RapidScale’s CloudDesktop allows you to access your apps from any device, anywhere in the world. RapidScale’s CloudDesktop is scalable and dynamic based on your application and storage needs. We also provide 24x7x365 monitoring and support for your system and applications. RapidScale’s CloudDesktop solution is built to deliver a robust and flexible private virtual desktop environment for your users to maximize mobilized productivity within a secure environment. CloudDesktop provides a full desktop solution by delivering applications specific to any business requirement. RapidScale has the ability to package complex applications with in-depth licensing procedures to allow a much wider variety of applications to be inte-
grated into an environment. We offer enterprise or custom application packaging as an approach to customizing the virtual environment to meet customer expectations. Delivered in a Windows interface, CloudDesktop comes with the add-ons needed for a traditional Windows experience including Java, Flash, Silverlight, AV and AM protection, etc.
1. Select Your Term 2. Select Your Compute Package (Including Licensing)
2 Year
3 Year
Monthly Cost (Per User)
Premium - 4 CPU/8 GB RAM*
$60.00
$55.00
Business - 2 CPU/4 GB RAM*
$45.00
$40.00
Basic - 1 CPU/2 GB RAM*
$40.00
$35.00
3. Select Operating System
Monthly Cost (Per User)
Windows 7
$0.00
$0.00
Windows 8
$0.00
$0.00
4. Select Applications
Monthly Cost (Per User)
Microsoft Office Standard
$14.50
$13.50
Microsoft Office Pro
$19.00
$18.00
Bring Your Own Applications (BYOA) e.g. Customer CRM, Etc.
$0.00
$0.00
5. Standard Applications Add-Ins (Per User)
Monthly Cost (Per User)
Adobe XI - Pro
$13.00
$10.00
Adobe XI - Standard
$7.00
$5.00
Citrix ShareFile
$15.00
$15.00
6. Select Your Implementation Plan
One-Time Cost (Per User)
RapidScale Managed Implementation (Apps, Licensing, And Data Migration)
$100.00
$100.00
Partner or Client Managed Implementation (Includes Free Setup and Provisioning)
$0.00
$0.00
7. Select Your Management Plan
Monthly Cost (Per User)
RapidScale Managed***
$25.00
$20.00
Client or Partner Managed
$0.00
$0.00
Features
Premium
Business
Basic
Enterprise Virtual Desktop
Bring Your Own Apps
Hybrid Deployment
50 GB Storage
Any App Integration
Dedicated Bandwidth
Tier 3, Class 1 Data Center
Data Encryption Transfer
Low Latency Application Delivery
N+1 Redundant HVAC System
Active Directory Integration
Advanced Security and Compliance
Enterprise Infrastructure
Management Features
RapidScale Managed
Advanced Management of Infrastructure Environment
Dedicated Solutions Engineer
Dedicated Project Manager
24x7 End User Device Monitoring
24x7x365 Virtual Desktop Support
Automatic System Updates
100% Service Level Agreement
Design, Testing, and Implementation of Applications
End User Troubleshooting
System Patching
End User Management and Administration
Client or Partner Managed
CloudDesktop Benefits RapidScale is the global leader in Desktop as a Service. With CloudDesktop, you can access your apps on any device globally. RapidScale’s CloudDesktop (DaaS) solution allows organizations to move all of their applications and desktop to the cloud. You’re then able to access your virtual desktop environment through an Internet connection from any device, anywhere in the world!
Any Device, Anywhere Access CloudDesktop via PC, Mac, Linux clients, tablets, thin clients, and smartphones. As long as there is an Internet connection, you are able to connect to your CloudDesktop. You can access all your files and packaged applications on your virtual desktop.
Enterprise Level Security Our enterprise security team and software will protect your business from viruses, malware, and rogue employees at an infrastructure level. Desktop as a Service is the most secure business computer solution for businesses of all sizes. We manage your Desktop as a Service as much as you want or as little as you want with 24x7x365 support at your fingertips. Our CloudPortal Services Manager allows IT teams to manage their end users’ CloudDesktops in a private Cloud environment. RapidScale’s infrastructure is secured through SSL encryption at 2048-bit. Our software applications are streamed and hosted using 256-bit AES encryption.
Cost Effective One of the key benefits of virtual desktops is that Desktop as a Service can dramatically reduce the total cost of ownership (TCO) compared to traditional desktops. According to an IDC white paper, Desktop as a Service can reduce hardware Capital Expenditure (CAP-EX) by 56% annually and also reduce the Operating Expenditure (OP-EX) annually.
Simple Management RapidScale’s CloudDesktop is scalable and dynamic based on your application and storage needs. By using a service that is hosted virtually, you have the freedom to scale up or down according to your constantly changing business specifications. Your organization is in control of your private desktop, and will be given permission to make changes to fit your needs. Our CloudPortal Services Manager allows IT teams to manage their end users’ CloudDesktops internally and control their platform.
Sales: (866) 371-1355 Support: (866) 686-0328 rapidscale.net
CloudMail
Multi-Tenant and Dedicated Hosted Exchange
What is CloudMail? Hosted Microsoft Exchange provides business-class email, calendar and contacts to your PC, phone, and Web browser. RapidScale Hosted Exchange offers a high standard of physical and digital security for your information while providing the control you want and the reliability your business needs. Microsoft Exchange 2013 makes it easier to protect both your data and messaging system. Plus, with a familiar Web-based experience, Exchange allows you to experience more flexibility and accessibility from wherever life takes you. Your inbox automatically updates with ActiveSync to keep your data up to date and accurate. Keep track of everything important with fast and accurate searchability accompanied by a smooth user experience.
Microsoft Exchange introduces optional integrated email archiving, retention, and discovery capabilities that save costs and simplify the process of preserving business communications. RapidScale’s Hosted Exchange solution delivers on the capabilities demanded by mobile workforces. Users can access their business email, calendar and contacts on their desktop, laptop, smartphone, and Web browser so it is always available.
1. Select Your Term
2 YEAR
2. CloudMail
3 YEAR
Monthly Cost (Per User)
Hosted Exchange
$5.00
$4.00
Dedicated Exchange
$7.50
$6.50
3. Select Your Add-Ons
Monthly Cost (Per User)
Archiving
$5.00
$5.00
Archiving with Compliance
$6.00
$6.00
Active Directory Sync
$0.00
$0.00
Encryption, Secure Messaging, DLP & Large-File Transfer
$7.00
$7.00
Anti-Spam and Anti-Virus
$2.00
$2.00
4. Select Your Redundancy (Dedicated Exchange Only)
Monthly Cost (Per User)
Standard
$0.00
$0.00
Active/Active
ICB
ICB
5. Select Your Implementation Plan
One-Time Cost (Per User)
RapidScale Managed Implementation
$30.00
$30.00
Partner or Client Managed Implementation (Includes Free Setup and Provisioning)
$0.00
$0.00
6. Select Your Management Plan
Monthly Cost (Per User)
RapidScale Managed
$4.00
$3.00
Client or Partner Managed
$0.00
$0.00
Features 50 GB Mailbox
Universal Inbox
Policy Management
Web-Based Interface
Simplified Task Delegation
IRM Policies and Support
ActiveSync
100% Service Level Agreement
Microsoft Exchange Version Upgrades
Management Features
RapidScale Managed
End-User Troubleshooting
End-User Device Setup and Management
Operating System Management
Basic Spam Filtering
Licensing Management
Exchange Application Management
Exchange Server Management
Patches and Upgrades to Server
Managed Backups
24x7x365 Support
Client or Partner Managed
CloudMail Benefits CloudMail is RapidScale’s multi-tenant and dedicated Hosted Exchange solution. Microsoft Exchange provides business-class email, calendar, and contacts to your PC, phone, and Web browser. Delivered as a hosted service from RapidScale, Exchange offers a high standard of physical and digital security for your information while providing the control you want and the reliability your business needs.
Lower Costs With CloudMail, our goal is to remove the budgeting burden from clients and enhance the end-user experience. At an affordable per user cost, your organization can benefit from the latest version of Microsoft Exchange and stay up to date with technology and licensing. Plus, with 50GB per mailbox, your employees will no longer have issues with mailboxes filling up and the need to purchase additional storage space.
Secure CloudMail is built on a secure and durable technology platform with industry-recognized certifications and audits. Exchange 2013 features automatic encryption at both the channel and message levels to help control access to data and ensure trusted communications both inside and outside the network. Eliminate the risk of single-points of failure with an on-premise Exchange solution by moving to CloudMail. Hosted Exchange allows you to benefit from built-in Disaster Recovery and Business Continuity features.
IT Resources and Administration With RapidScale’s managed private/dedicated Hosted Exchange environment, no dedicated IT resources are required. User maintenance can be performed by a non-technical person while having the peace of mind of RapidScale's 24x7x365 Multi-Tenant Exchange customer support. The CloudPortal Services Manager is a Data Data Data one-stop-shop virtual manageCenter 1 Center 2 Center 3 ment interface used for configurMPLS MPLS ing applications and infrastrucExchange Exchange Exchange ture for end users. This is an Cluster Cluster Cluster added value for all business enviCloudMail Gateway Cluster ronments, especially with available flexibility toward bulk administration and changes that can be be conducted from anyTenant 1 Tenant 2 Tenant 3 where in the world, simply with an Internet connection.
Active/Active Data Centers RapidScale offers the unique option to run your dedicated Hosted Exchange in an Active/Active environment, giving an organization added peace of mind with Disaster Recovery.
Sales: (866) 371-1355 Support: (866) 686-0328 rapidscale.net
CloudServer Infrastructure as a Service
What is CloudServer? CloudServer eliminates the need to spend capital on upgrading physical hardware and move into an Operating Expense (OpEx) model. The consumer does not manage or control the underlying cloud physical infrastructure but has control over operating systems, storage, and applications. Virtual servers offer numerous advantages over physical servers. Manageability of virtual servers is simpler because you can easily connect to the server’s console remotely without the need for special remote access hardware. You can also duplicate virtual servers and create templates for quick replication. Lastly, virtual servers all see the same virtual hardware (except for processors) regardless of the physical hardware they are hosted on. This ensures that your applications all run on similar hardware to eliminate problems that may arise from dissimilar hardware.
CloudServer has a pay-as-you-go model which allows you to scale up or down depending on your needs. When it comes to pricey hardware, an organization can save a lot by using RapidScale’s secure infrastructure and paying for only what was used. With IaaS an organization can eliminate the many negative aspects of IT expansion, especially issues with in-house infrastructure, while still receiving the processing power and storage space that you need to run business-critical data and applications.
1. Select Your Term 2. CloudServer
2 Year 3 Year Monthly Cost
CloudServer per CPU
$22.00
$20.00
CloudServer per GB of RAM
$17.00
$15.00
3. Add Operating System Licensing
Monthly Cost (Per Server)
Windows Operating System
$25.00
$25.00
Linux Operating System
$0.00
$0.00
4. Add CloudStorage
Monthly Cost (Per GB)
Enterprise CloudStorage*
$0.25
5. Select Your Implementation
$0.20
One-Time Cost (Per Server)
RapidScale Managed Implementation
TBD
TBD
Client or Partner Managed Implementation (Includes Free Setup and Provisioning)
$0.00
$0.00
6. Select Your Management Plan
Monthly Cost (Per Server)
RapidScale Managed
$100.00
$85.00
Client or Partner Managed
$0.00
$0.00
*Add-On to a CloudServer package only. Not sold separately.
CloudServer Features Smart-Build Data Centers
Cisco Routers & Switches
Cisco & Fortinet Firewalls
Cisco UCS Blade Servers
NetApp Storage
VMware
Citrix
Firewall Configuration
Network Configuration Upon Setup
Operating System Implementation (if Applicable)
100% Service Level Agreement
Point-Click CloudServer Deployment
Encrypted Data Transfer
Management Features
RapidScale Managed
Operating System Management
Server Troubleshooting
Automatic Updates
Patches
Configuration of Virtual IP Addresses
Domain Integration
Active Directory Configuration
VPN Configuration
Domain Control Migration
Client or Partner Managed
CloudServer Benefits With your servers and RapidScale's Cloud, you will receive the best service in the industry. RapidScale gives you on-demand capacity with the best infrastructure tools and utilities. CloudServer is backed by vCloud hypervisors, NetApp storage, and Cisco UCS blade chassis.
Performance We support high-volume constant and bursting workloads across your network, disk, CPU, and bandwidth. Without oversubscribed CPU or RAM, backed by an all-10 GB network, our cloud offerings outperform other cloud offerings.
Security RapidScale's data centers feature top-of-the-line security with on-premises security guards, exterior security systems, biometric systems including palm scanners, security scanners, and continuous digital surveillance and recording. RapidScale offers a 100% Service Level Agreement with HIPAA and PCI compliance. RapidScale's data centers are enterprise-grade at a fraction of the price.
Enterprise-Level Infrastructure Leveraging the infrastructure in RapidScale's data centers for your business critical applications will allow you to operate like an enterprise-level organization. RapidScale has invested heavily in top-of-the-line servers, storage, and connectivity to ensure peace of mind that your data is secure. Backed by NetApp storage, Cisco UCS network & compute, VMware hypervisors, and a true 10 GB RapidScale Secure Internet Infrastructure network backbone to link it all together, CloudServer employs the best-in-breed Office hosting platforms in a fully redundant Remote Users configuration to ensure the highest level of service availability possible. This means that at least one, if not multiple, VM VM VM Server Server Server Agent appliances, cables, or power sources Remote Users from each layer in the stack can simultaneously fail with little to no impact on Customer Physical your services and productivity. Storage Remote Users
Mitigate Risks Owning your own infrastructure can be expensive, time consuming, and frustrating. With CloudServer, you eliminate the risk of owning your own infrastructure and the responsibilities that come with it. CloudServer is on a pay-as-you-go, monthly OpEx model. When you have predictable, consistent monthly costs, you can simplify your budget and planning.
Sales: (866) 371-1355 Support: (866) 686-0328 rapidscale.net
CloudRecovery Disaster Recovery as a Service
What is CloudRecovery? CloudRecovery is designed to help businesses easily implement cloud storage infrastructures that support key data protection functionalities such as replication, backup and restore, data archiving, disaster recovery, data & application mobility, data availability and security, and elastic capacity. RapidScale's disaster recovery and business continuity services focus on securing your data and ensuring minimum downtime. We ensure that in the event of a disaster your business applications and data will be safe and accessible. RapidScale's CloudRecovery platform runs on top of our state-ofthe-art secure infrastructure located in data centers throughout the world. Replication to cloud virtual machines can be used to protect both cloud and on-premises production instances. In other words, replication is suitable for both virtual-to-virtual and physical-to-virtual data protection. For applications that require an aggres-
sive Recovery Time Objective (RTO) and Recovery Point Objective (RPO), as well as application awareness, replication is the data movement option of choice. Adding CloudStorage to a Disaster Recovery bundle can provide adaptive data storage that expands in real time to accommodate the amount of data inside. Organizations are able to take advantage of the simplicity of predefined storage policies, control distribution of data, and access their data around the clock. All backed by a 100% service level agreement.
1. Select Your Term 2. Select Your CloudFailover Package
2 Year
3 Year
Monthly Cost (Per License)
RTO Less Than 4 Hours Virtual-to-Virtual
$70.00
$60.00
Physical-to-Virtual
$150.00
$130.00
$35.00
$30.00
RTO Greater Than 24 Hours Server-to-Hypervisor
Monthly Cost (Per Server)
3. Select Your CloudFailover Server CloudServer per CPU
$22.00
$20.00
CloudServer per GB of RAM
$17.00
$15.00
Monthly Cost (Per Server)
4. CloudServer Management CloudServer Management (See CloudServer Management for Details)
$100.00
Monthly Cost (Per GB)
5. CloudStorage Enterprise CloudStorage
6. Select Your Implementation Plan
$85.00
$0.25
$0.20
One-Time Cost (Per Server)
RapidScale Managed Implementation
TBD
TBD
Partner or Client Managed Implementation (Includes Free Setup and Provisioning)
$0.00
$0.00
Security RapidScale’s data centers feature on-premises security guards, an exterior security system, biometric systems including palm scanners and security scanners, and continuous digital surveillance and recording. We meet and exceed standards including the majority of government security standards. With CloudRecovery, you are working with a team that offers 24x7x365 monitoring and support for your system so you can always have someone to turn to with questions and concerns.
Features
RTO <4 Hours
RTO >24 Hours
Compression, Encryption
Real-Time Replication
Multiple Recovery Points
Byte-Level Replication
Assured DR Readiness
Hardware and Storage Independent
High Availability
Application and Hypervisor Independent
Low RTO
Automated Failover
Active/Active Data Center
Management Features
RapidScale Managed
Facilitated Migrations
Storage Management (if applicable)
Active Monitoring of Servers
Server Patches
Server Updates
License Key Management
Advanced Management
Client or Partner Managed
CloudRecovery Benefits Disaster Recovery as a Service (DRaaS) provides businesses with critical storage-based replication and recovery within a RapidScale, client, or partner managed cloud environment. Companies that are affected by natural disasters or server failure lose business-critical revenue. In addition to revenue loss, many reports state that companies that experience downtime are more likely to go out of business than companies that have a DR plan in place.
Peace of Mind RapidScale’s Disaster Recovery as a Service works by first securely safeguarding your data in the cloud. RapidScale's annual recovery testing deduplication allows the fasted RTO in the industry. Depending on an organization’s needs, RapidScale's recovery options can have a business back up and running in just a few hours. RapidScale's solutions will secure your business data and ensure minimal downtime in the event of a disaster, keeping your business applications and data safe and accessible at all times.
Business Continuity with Failover RapidScale's premier disaster recovery and business continuity product, CloudRecovery with failover, equips customers with the tools they need to ensure their mission-critical applications are available to their users during any type of crisis — floods, fires, power loss, server failures, rogue employees, etc. — that can occur at the customer’s premises. Failover can bring an organization back online within a matter of minutes in the event of a disaster. Perfect for business-critical data and appliSource Target cations, failover makes Physical Physical business continuity accessiFrom Anywhere To Anywhere ble for organizations of any size. CloudRecovery is backed by one of the most Virtual Virtual advanced Storage Area How you Want it Where you Want it Network systems in the industry, NetApp. With its Cloud Cloud own proprietary file system Flexible Protection Flexible Migration and fiber channel network, our SANs offer some of the best performance and redundancy available. RapidScale's RAID configurations ensure a fault tolerance of no less than two disks, which offers one of the highest levels of availability while still offering blazing performance. After failing over to the cloud, you will wonder why you hadn’t migrated sooner.
Sales: (866) 371-1355 Support: (866) 686-0328 rapidscale.net
Case Studies
Dental Practice Management Company The customer is a dental practice management company with over 40 locations across the United States in Florida, Virginia, Arizona and California. The company acquires, develops, renovates, consolidates and partners with dental practices through its integrated dental care delivery systems. The company, with 250+ employees, had the majority of its business relying on its ERP/medical applications running on an MSP based in a single data center. When the company acquires new practices, it has to add the new office into the current email and back-office environment.
Pain Points The MSP couldn’t handle the growth from an infrastructure and policy perspective to go along with the numerous outages based on policies and limitations within the current environment. Since the organization was expanding across the US, the dental practice needed a uniform infrastructure and policies for future growth with a limited IT staff. The dental practice management company wanted a dynamic solution that could expand and deploy quickly, and wanted to know what the OpEx would be every time a new office was added.
Opportunity
Key Points Location: Across the US Business Size: 250+ employees, 40 locations Pain Points: Lack of scalability, unpredictable costs with new acquisitions Solutions: CloudMail, Cloud Server, CloudDesktop, CloudRecovery roadmap to a unified infrastructure built for future expansion.
Solution RapidScale presented the customer with a solution to address their pain points. After evaluating, RapidScale compartmentalized the infrastructure into five parts: email, IaaS, failover, virtual desktops, and policies/procedures. RapidScale upgraded th client’s email to CloudMail (Exchange 2013, and put in a migration plan for the 250+ employees. After the email migration, the cloud provider mapped a plan for a migration of the infrastructure to CloudServer with CloudDesktop (virtual desktops). RapidScale then worked with the client’s IT team to identify which applications and servers needed high availability for CloudRecovery with Failover and built out a replication environment in a secondary data center. Once that was stood up, RapidScale helped build out new policies and procedures to use going
After being introduced to the opportunity through a sales
forward so any future acquisitions would go smooth.
partner, RapidScale’s team of experts analyzed the customer’s needs. The dental practice management company
The client can now take advantage of a scalable environ-
wanted a dynamic solution that could expand and deploy
ment for future acquisitions and a stable environment with
quickly. The client also wanted to know what the OpEx
failover. The IT team knows the exact cost of each new
would be every time a new office was added. RapidScale
employee coming on board, and is able to make quicker
was asked to evaluate the environment and build a
decisions.
Regional Law Firm The customer is a regional law firm located in three states, with 150 employees and is headquartered in Mobile, Alabama. The client was in the process of splitting away from its parent company. Upon splitting away from the parent company, the law firm was deeply unsatisfied with support and performance of their infrastructure. Its core line-of-business application was TrialWorks, a case management software system. Furthermore, they were hosting their production infrastructure out of a local data center with a local MSP.
Pain Points
Key Points Location: Across three states, with headquarters in Mobile, Alabama Business Size: 150 employees Pain Points: Lacked support and performance of infrastructure Solutions: CloudServer, CloudMail
Solution
One of the largest pain points for the customer was due to losing their prior MSP partner. During the split from their par-
RapidScale presented the client with a solution to address
ent company, the customer was forced to take on support
their pain points, proposing its Infrastructure as a Service
of their own infrastructure. This caused numerous issues
solution, CloudServer. RapidScale was able to provide the
due to the level of support and lack of ability to be reactive.
law firm a similar solution to the one they had prior to the
They wanted full management, similar to what they already
transition, which was a terminal server environment. While
experienced with the MSP, as well as a similar back-end,
their new cloud environment was similar to their one prior, it
patching, and updates. These were the key drivers in the
boasted one major improvement. RapidScale included their
law firm’s transition.
world-class full management and 24x7x365 support, which was what the law firm had been missing. RapidScale’s
Opportunity The law firm reached out to their trusted technology consultant with the request to explore options for a cloud solution. After being introduced to the opportunity, RapidScale’s team of experts analyzed the customer’s needs. The team put together a cloud solution to resolve performance and support issues, as well as provide cost efficiency and reliability. RapidScale was able to present a similar, and familiar, solution to what the law firm had in place, but complete with full management and support.
management is unique in that it provides the customer with not just any-day, any-time support, but also complete management and monitoring of the customer’s systems including patching, updates, upgrades, and much more. RapidScale’s CloudServer is extremely scalable, allowing the law firm to be reactive as it experiences business changes. The law firm was also able to continue using its core line-of-business application, TrialWorks, in their new cloud environment. Finally, RapidScale also provided the customer with our Hosted Exchange offering, CloudMail, and the complete Microsoft Office Suite.
Large Hospice
The customer is a large hospice located in Florida, with 400 client terminals across its head office and 12 branches. The hospice needed to support its end users and manage the business effectively. Based on this need, it became clearly necessary that the client either contracted with a company to handle after hours end-user support, or brought in a managed cloud provider that could handle the entire desktop experience. Pain Points
Opportunity
The hospice needed a higher level of security and a tech-
After being introduced to the opportunity through a sales
nology refresh. It lacked the advanced engineering skill sets
partner, RapidScale’s team of experts analyzed the cus-
to address these needs. Additionally, its company Help
tomer’s needs. The cloud provider was tasked with devel-
Desk solution was in-house and needed to be outsourced.
oping a process in order to operate IT efficiently and effec-
The client also lacked a true management and tracking sys-
tively. RapidScale worked closely with the COO and IT team
tem. Business users were not receiving quick, efficient, or
to develop a plan for transitioning services and supporting
reliable service.
end users.
On-site resources at remote locations needed to be coordinated by a single organization that would set priorities,
Solution
manage tickets, and assist with managing OEM’s like hard-
RapidScale presented the customer with a solution to ad-
ware manufacturers. All activities surrounding the desktop
dress their pain points, proposing CloudDesktop as the fi-
experience and the client’s private network needed to be
nal product. The hospice moved its 400 client terminals,
monitored and managed around the clock. Without all of
located across its head office and 12 branches, to Rapid-
these activities, end users throughout the organization
Scale’s highly scalable CloudDesktop platform. Now, the
would experience degradation in their ability to be produc-
hospice can provide its staff and contractors with the most
tive because of the state of their technology tools and sys-
advanced and secure Desktop as a Service platform, with
tems.
quality application performance and support.
“RapidScale’s team of experts analyzed the customer’s needs. The cloud provider was tasked with developing a process in order to operate IT efficiently and effectively. ” A part of the hospice’s efforts to refresh its desktop solution, it decided to implement this service to reduce desktop management costs and prolong the user-terminal device
Key Points
life cycle. The new DaaS was built in a private environment to assure HIPAA compliance, too.
Location: Florida
A Help Desk solution was implemented, enabling the hos-
Business Size: Head Office + 12 branches
pice to have a single point of integration for support issues. All incoming calls were handled with defined processes,
Pain Points: Lacked security, up-to-date
issues were tracked, and on-site resources were dispatch
technology, a management and tracking sys-
to address desktop issues. The solution streamlined order
tem, and support
management, trouble ticketing, and the support system for end users. The benefit of this transition was application security, performance and support. The revamped, cutting-edge platform has boosted the hospice’s ability to improve employee productivity and workload efficiency, and a empower a true mobile workforce. By monitoring all activities in a quantitative fashion, RapidScale was able to reduce the overall cost of support activity. The hospice continues to use RapidScale as their single point of integration, and views the cloud provider as the true solutions partner that was needed to maintain compliance and manage IT costs effectively.
Solutions: CloudDesktop
Large Lumber Manufacturer The client is a large lumber manufacturing company based in New York that was established in 1890. The manufacturer has 21 locations throughout the Northeast. The organization was on a 420-user desktop platform with IBM and the environment was managed by an MSP. The client also had multiple in-house servers that they were struggling to manage while scaling and growing at a rapid pace. The manufacturer has a limited IT staff and desperately wanted to offload as many workloads as possible to enable the staff to leverage technology and drive innovation and revenue. Pain Points
Opportunity
The client had multiple vendors that each managed a por-
The sales partner that introduced RapidScale completely
tion of the environment, which was tedious and caused
owned a trust-based relationship with the client. That ex-
frustration because many of the tasks and projects were not
isting trust allowed RapidScaleâ&#x20AC;&#x2122;s team of cloud experts to
being completed in a timely fashion or at all. In fact, the or-
meet with the client in a series of discovery meetings. The
ganization received very limited and time-delayed support,
lumber manufacturer wanted to select a cloud provider that
with some tickets taking a week or more to be addressed.
would develop a strategy to operate and manage its IT en-
The manufacturer also had a $180,000 licensing spend due
vironment efficiently and effectively, taking total ownership.
in January that they did not prefer to spend capital on. The
RapidScaleâ&#x20AC;&#x2122;s team worked closely with the organizationâ&#x20AC;&#x2122;s
organization was struggling with nagging technical issues
entire IT staff to develop and plan for the transition of ser-
with the Citrix desktops, primarily due to the MSP not hav-
vices and support of end users.
ing certified Citrix engineers on staff. The client desperately wanted a partnership and team of professionals that could accomplish consolidating the infrastructure (POS, server environment, desktops) and take ownership of the entire IT footprint, strategy and management.
Solution RapidScale presented the client with a total solution to resolve 100% of the pain points. The solution included taking
“The lumber manufacturer wanted to select a cloud provider that would develop a strategy to operate and manage its IT environment efficiently and effectively, taking total ownership.” over the 420 desktops with RapidScale’s CloudDesktop solution. This very large support pain point was resolved by RapidScale with its team of on-staff certified Citrix engineers that the manufacturer now has direct access to. RapidScale also replaced the majority of existing Microsoft licenses with SPLA, Office 365, and Citrix licenses that resulted in $207,000 annual savings. CloudMail also replaced the client’s existing email service, which consolidated the server environment by 42%.
Key Points Location: New York Business Size: 21 locations, 420 users Pain Points: • Steep licensing spread
The RapidScale solution resolved 100% of the customer’s
• Lack of support, expertise and management
pain points, claimed complete ownership of the environ-
• Limited IT staff
ment, and freed the IT team from ongoing, nagging, re-
• Vendor frustration
actionary issues. Instead, the IT team can now focus on more innovative initiatives and projects that result in driving profitability for the company.
Solutions: CloudDesktop, CloudMail
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