Issuu on Google+


Address: 27 Robert Pitt Drive, Monsey NY 10952


COMPANY HISTORY

2013

1986

• Gemstar Inc. specializes in wholesale distribution of medical supplies. Since 1986, the company has been supplying some of the largest distributors in the Hospital, Laboratory, Physician Office and Long Term Care Facilities throughout the US. • The Company has earned its reputation as a supplier of quality brand name merchandise. Always sensitive to evolving marketing conditions, the range of products Gemstar Inc. offers has expanded and grown in consonance with market opportunities.


COMPANY STRUCTURE We employ twenty one people at the Monsey site which has 25,000 sq. ft. of space dedicated to distribution of medical devices and supplies. The building was renovated five years ago and is constructed of cinder block with a flat metal roof. The main warehouse is heated and there is a temperature controlled room for temperature sensitive products. The temperature in the temperature controlled room is recorded with a calibrated temperature sensor. The warehouse is protected with a sprinkler system and fire extinguishers that are inspected by the local fire department at least once per year. The security system has remote monitoring CCTV, motion detectors, battery back-up and is centrally monitored by a security service. Pest control services are performed by a licensed contractor on a quarterly basis and are documented. Housekeeping for the office area is contracted to a housekeeping service While the warehouse is maintained with in-house resources and is adequately documented.


COMPANY STRUCTURE

Gemstar is licensed with the State of New York State Board of Pharmacy as a Registered Wholesaler of Drugs and/or Devices. While licensed to distribute drugs and devices, they currently only distribute medical devices.

Mission Statement to provide customers with a competitive edge in their respective markets. We take pride in our ability to ascertain the quality and integrity of the products we offer.


COMPANY ORGANISATION

Leading wholesale trader with 3 divisions: Medexco MedexcoSupply SupplyCo. Co. Medical, Medical,Surgical, Surgical,Lab Lab and andDental DentalSupplies Supplies

Gemstar GemstarInc. Inc.

Electronics Electronicsand andProfessional Professional Photo PhotoEquipment Equipment

Diversified DiversifiedSupplie SupplieInc. Inc. Stationary Stationary––Office Office and andSchool SchoolSupplies Supplies


KEY ELEMENTS

Purchasing • Sources spanning the globe • Sourcing breakdown by country • Vendor vetting process


KEY ELEMENTS

Financial Strength Sales 7 digit line of credit with BOA

Annual sales of $45mil largest % of sales in med div

Warehouse

• 7,000 sq. ft. office headquarters in Monsey, NY • Over 30,000 sq. ft. of warehouse including temp controlled/ refrigerated


APPROVED VENDOR

In order to be a Gemstar approved vendor, the vendor must comply with the following: They must assure that any goods sold to Gemstar are genuine, first quality, and unaltered.

They must assure that merchandise will arrive on a timely basis.

They will ship merchandise in a manner which will avoid damage to the merchandise while in transit.

They will conduct their business in a professional and ethical business manner.

They will not ship short dated or expired merchandise.

All products shipped will arrive in original factory packaging with manufacturer's seal unbroken.


SUPPLIER APPROVAL PROCESS

Authorized Personnel

Gemstar must first establish that a proposed new vendor is financially stable and honest. The procedures for this will vary, and is to be directed by the president and/or vice-president on a case-by-case basis.

President Vice-President Purchasing Manager ----------------------------------------------------------------------------------


SUPPLIER APPROVAL PROCESS New vendors will be granted a provisional approval for three orders. The PM will evaluate the vendor's performance for those three orders. If the vendor has met Gemstar's performance criteria, the vendor will be granted a fully approved vendor status.

3 Orders Feedback

If full approval status is not granted the PM will determine if he wishes to offer feedback to the vendor to enable him to re-apply and attempt to meet the criteria.

Purchasing Manager


CUSTOMER RETURN PROCESSES Authorized Personnel Customer's requests to return merchandise are directed to the SM. The SM authorizes the return of all merchandise.

Product Product Recall RecallFile File RGA RGA NUMBER NUMBER When the SM authorizes the return of merchandise, he issues an RGA number. Prior to issuing the RGA number, the SM must consult the product recall file to determine if the product has been recalled. If the product has been recalled, please refer to the procedure for product recalls.

Procedure Procedurefor for product recalls product recalls


CUSTOMER RETURN PROCESSES If the merchandise were damaged in shipping, the customer or shipper is instructed to hold the merchandise for the trucker's inspection, and to forward a copy of the bill of lading with the damage notation to Gemstar. Upon receipt, OEC files a damage claim with the trucking company

Trucker's Trucker's inspection inspection

RGA RGA NUMBER NUMBER

Copy Copyof ofthe the bill billof oflading lading Damage Damage notation notation

“Merchandise “Merchandise Returns" Returns"file file

The APA will keep the RGA in the "Merchandise Returns" file

Trucking Company


CUSTOMER RETURN PROCESSES When the merchandise is delivered to the warehouse, the WHP confirms receipt of the “returned goods” with the SM. Only if the merchandise is in factory sealed condition will it be returned to active inventory.

ACCPAC ACCPAC Inventory Inventory Control Control

The WHP then forwards the receiver document to the APA.

Merchandise Merchandisein in factory factorysealed sealed condition condition

ACTIVE ACTIVE INVENTORY INVENTORY

Merchandise Merchandise

ACCPAC ACCPAC accounts accounts payable payable module module Credit Creditmemo memo

The APA enters the returned merchandise into the ACCPAC Inventory Control. The APA forwards the receiver document to the OEC.

Credit Creditmemo memo copy copy by byemail email

The OEC issues a credit memo through the ACCPAC accounts payable module.

The OEC will mail a copy of the credit memo to the customer


DETAILED PROCESSES Step 1: PURCHASING PROCEDURES Our Product Purchase Manual defines standard purchasing procedures

New products/lines scans must first pass customer approval

Customer approval

Pre-approved Vendors

Goods are purchased only from pre-approved vendors.

Pedigree, provided upon customer request, inspected to ensure authentication and traceability via Mfg. Lot number, exp date on mfg packing slip

Pedigree


DETAILED PROCESSES Step 2: RECEIVING PROCEDURES

Photo library system

Approved scans and sample product

Packaging

UOM

Lot numbers

Expiration date

INSPECT VERIFY CHECK


DETAILED PROCESSES

Step 3: WAREHOUSING/ STORAGE

We are setup to handle products requiring temperature control and/or refrigeration in a fully certified warehouse that has controlled temperature logs.

Step 4: LOT TRACKING Newly implemented component in our ERP system has fully automated lot tracking.

Step 5: SHIPPING

Shipping to customers based on their request


PICKING, SHIPPING AND INVOICING ORDERS

Authorized Staff

I

II

Special Special handling handling instructions instructions

specific specificpolicy policy and/or and/or procedure procedure


PICKING, SHIPPING AND INVOICING ORDERS

III

IV damaged damagedor or short shortdated dated merchandise merchandise

Damaged Damaged Merchandise Merchandise Area Area


PICKING, SHIPPING AND INVOICING ORDERS

V

VI

method methodof of shipment shipment

• shipper • number of labels


PICKING, SHIPPING AND INVOICING ORDERS

VII

VIII

Common Common Carrier Carrier


PICKING, SHIPPING AND INVOICING ORDERS

IX

X

ACCPAC ACCPAC order orderentry entry module module

Via ViaMail Mail

Filed Filed numerically numerically

The packing list is returned to the warehouse where it is attached to the shipment


PICKING, SHIPPING AND INVOICING ORDERS

XI Tray Trayfor for Back Back Orders Orders

XII

XIII

Inspect Inspectthe thetrailer traileror or container containerfor forevidence evidence of offilth filthor orpests pests


Gemstar Inc