Commercial Proposal for Travel Department_LPTI

Reconnecting, Rebuilding, and Reimagining Together Welcome Back www.lepassagetoindia.com

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Our Brands

The journey of a lifetime, every time

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A timeline for LPTI & (Other Company) Introduction Welcome back to Le Passage to India, your steadfast partner in navigating the intricate landscape of the Indian Subcontinent. Our partnership has weathered its fair share of challenges, emerging each time with renewed strength and an expanded vision. As we reconnect today, it is with the shared goal of enhancing value, fostering trust, transparency, and achieving unparalleled commercial success.

The pandemic indeed marked a pivotal moment for the travel industry, necessitating tough strategic decisions to navigate the darkest hours it has ever faced. At LPTI, we successfully steered through these turbulent waters by diligently executing our robust business continuity plan, preserving our core team, with only minor exceptions. Since then, we have reclaimed our full operational strength, resumed services across all our local offices, and warmly welcomed travelers to explore the wonders of the subcontinent once again. Throughout this tumultuous period, our unwavering commitment to process excellence, commercial depth, expansive network, resilient workforce, and an enduring belief in the enduring appeal of the Indian subcontinent, our beloved home, have stood resolute.

Le Passage to India’s value proposition is deeply ingrained in our very essence. With a storied legacy and an intimate understanding of the intricate cultural tapestry, awe-inspiring landscapes, and the boundless warmth of the people in this diverse region, we offer experiences that transcend the ordinary. Our dedication to excellence and relentless pursuit of innovation are reflected in our carefully curated selection of immersive adventures. Whether it’s delving into the depths of history, indulging in exquisite culinary delights, rejuvenating amidst serene wellness retreats, or forging connections with vibrant local cultures, we are excited to reintroduce these exceptional experiences to your esteemed portfolio.

This document serves as a comprehensive outline of our value proposition and the exciting opportunities that await in our renewed commercial partnership. Together, we are poised to embark on an incredible journey, one that promises not only to withstand challenges but to thrive and flourish in the ever-evolving landscape of the travel industry.

2008 43

2009

Team: Sanjeev + 3 members

425

Team: Sanjeev + 3 members

2010 493

2011

Team: Sanjeev + 3 members

729

Team: Sanjeev + 3 members

2012 862

2013

Team: Sanjeev + 3 members

1,061

Team: Sanjeev + 3 members

2014

1,158

2015

Team: Sanjeev + 3 members

1,276

Team: Sanjeev + 3 members

2016

1,412

2017

Team: Navdeep + 4 Members

2,147

Team: Navdeep + 4 Members

2018-2019 2,426

2019 (Covid)

Team: Navdeep + 4 Members

2,208

Team: Navdeep + 4 Members

2023 onwards…

2020-2022

Covid-19 Pandemic Team: Navdeep + 4 Members

Team: Kay + Amitabh + 4 members Highlighted numbers indicate the number of travellers in a calendar year

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Proposal – Let’s Build Together

Table of Content 1.

Proposal – Let’s build together ........................................ 07

2.

New Programme Suggestions .................................. 08 - 17

3.

Your Dedicated Team ................................................. 18 - 19

4.

LPTI’s Distinctive Edge ............................................... 20 - 31

5.

Efficiency in Action (Audit Ready) ............................ 32 - 37

6.

Unlocking Unique Benefits ........................................ 38 - 41

7.

Global Connections and Affiliation .......................... 42 - 43

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*Rate will be valid for the duration of the contracted period To be discussed during follow up meetings

INSTANT INCENTIVE

COMMERCIAL OVERRIDE

MARKETING SUPPORT

An instant Incentive to expedite the immediate resumption of operations with us.

Performance-linked commercial overrides to drive scale and efficiency.

Marketing support for online campaigns, print ads, promotions, and any other needs you have.

ADMINISTRATIVE & OPERATIONAL SUPPORT Option of outsourcing your operations, support, and administration to India to reduce operational costs while enhancing your control over quality

IMMEDIATE MONETARY GAINS Dual benefits; immediate monetary gains in the short-term and long-term commercial value to offset opportunity cost in our decision-making process.

Additional Benefits: • 2 Press Trips per financial Year (6-8 rooms per trip) between April to September. These trips will be fully hosted by us except for the components like Taxes, Rail and entrances.

•

2 FAM trips (2-3 rooms) for the product team – fully hosted, including airfare

•

Dual Insurance coverage, local in India & Global

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Flavors Unveiled: Karnataka to Goa Culinary Expedition ROUTE Bengaluru > Srirangapatna > Mysuru > Sravanabelagola > Chikmaglur > Hospet > Hampi > Badami > Goa

DURATION 14 Days 13 Nights

SEASON October to April

Embark on a captivating culinary odyssey through diverse landscapes, where each stop unveils unique flavors and traditions.

This extraordinary journey navigates through bustling streets, regal cuisines, coffee plantations, ancient ruins, and coastal delights. Explore the fusion of modern and traditional South Indian cuisine, relish farm-to-table dining experiences, and discover the secrets of regional specialties. With a rich tapestry of flavors, history, and culture, this expedition promises to tantalize your taste buds and immerse you in the culinary wonders of the region.

NEW PROGRAMME SUGGESTIONS

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Northern Allure: A Journey of Urban, Nature, and Culture ROUTE Delhi > Dehradun > Mussorie > Rishikesh > Haridwar > Corbett National Park > Delhi

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Eastern Tapestry: Urban, Natural, and Cultural Odyssey DURATION 14 Days 13 Nights

SEASON October to April

Embark on an unforgettable journey through a diverse tapestry of experiences. This adventure takes you from the heart of urban energy to serene natural wonders. Explore vibrant markets, lush hill stations, sacred riverbanks, and pristine wilderness.

Along the way, you’ll encounter rich cultural traditions, spirituality, adventure, and wildlife encounters. Dive into local flavors, shop for unique crafts, partake in rituals, and witness breathtaking landscapes. It’s a holistic expedition that captures the essence of North India’s diversity, offering a blend of urban, natural, and cultural immersion in one remarkable trip.

ROUTE Kolkata – Kalimpong – Gangtok – Pellling – Darjeeling – Kaziranga - Kolkata

DURATION 16 Days 15 Nights

SEASON October to April

Explore an enchanting region where urban charm harmonizes with serene natural beauty. This journey winds through picturesque landscapes, charming hill stations, and vibrant markets. Immerse yourself in diverse cultures, savor local cuisine, and witness breathtaking vistas. Engage in wildlife encounters and experience the allure of the wild. This expedition is a harmonious blend of urban vibrancy, serene land scapes, and unique cultural encounters, offering an unforgettable adventure in the heart of this enchanting region.

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The Beauty of Taj & Beast of Terai ROUTE Delhi > Jaipur > Agra > Lucknow > Dudhwa > Lucknow > Varanasi > Delhi

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Birder’s Paradise DURATION 16 Days 15 Nights

SEASON October to April

Experience the heart of Northern India’s diverse beauty on our meticulously curated journey, “Beauty of Taj & Beast of Terai.”

This odyssey will take you through a captivating blend of history, culture, and wildlife, with an intriguing mix of urban charm and untamed wilderness. Throughout this extraordinary voyage, you’ll immerse yourself in a diverse range of experiences that showcase the richness and allure of this region. From vibrant urban landscapes to serene natural havens, you’re in for an adventure that promises the best of both worlds.

ROUTE Delhi > Bharatpur > Chambal > Ramathra > Ranthambore > Chhatrasagar > Kumbalgarh > Udaipur > Mumbai

DURATION 14 Days 13 Nights

SEASON October to April

Join us as we unveil the captivating wonders of Rajasthan, guiding you through its diverse landscapes, from expansive deserts to regal palaces, hidden villages to exquisite craftwork. Rajasthan’s rich culture, vibrant colours, melodious music, and flavorful cuisine will leave an indelible mark.

In Rajasthan, where royalty and romance meet, human resilience is exemplified, and the camel is an inseparable part of the landscape. Our mission is to help you explore this enigmatic land, immersing you in its grandeur and rich heritage.

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Hill Stations of the Raj: Gharwal Himalayas ROUTE Delhi > Dehradun > Mussorie > Rishikesh > Haridwar > Corbett National Park > Delhi

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Rural & Rustic Rajasthan DURATION 14 Days 13 Nights

SEASON October to April

ROUTE Delhi > Kanota > Ranthambore > Chittorgarh > Udaipur > Kumbalgarh > Dechu > Bikaner > Mandawa > Delhi

DURATION 18 Days 17 Nights

SEASON October to April

Discover the colonial heritage of Doon Valley, explore hill stations like Landor and Mussoorie, and trace the history of the Anglo-Gurkha Wars. Enjoy panoramic views of the Himalayan peaks, wander through lush forests, and learn about Irish and English history.

Join us at LPTI for a journey through Rajasthan’s enchanting landscapes, from vast deserts and majestic mountains to secluded hamlets and grand palaces. Experience the art of dyed fabrics, intricate embroidery, vibrant colours, melodious music, graceful dances, and delectable cuisine, all weaving an unforgettable tapestry of experiences.

Visit the iconic Beatles Ashram in Rishikesh and experience the spiritual allure of Haridwar’s evening “Aarti.” Your journey continues to Jim Corbett’s namesake, the Corbett National Park, where expert IWTE naturalists will guide you through thrilling safaris in a park renowned for its tigers, leopards, elephants, and a remarkable 580 bird species. This adventure promises a captivating blend of history, nature, and wildlife.

Rajasthan, the epitome of royalty and romance, is a testament to human determination. Here, the camel is an enduring companion in navigating the arid lands. Explore the wonders of Rajasthan, where history and hospitality are intertwined.

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Additional programs will be co-created based on consumer demand, travel trends & strategic initiatives

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Your Dedicated Team Our dedicated team of travel logistics experts is committed to providing top-notch service as your trusted account manager.

With a deep passion for seamless travel experiences, we take pride in meticulously crafting and managing every aspect of your travellers’ journeys. From meticulous itinerary planning to swift problem-solving, our goal is to ensure your travellers’ trips are stress-free and enjoyable. Whether it’s arranging complex multi-destination trips or swiftly adapting to changes on the fly, we are your reliable partners from start to finish. With our expertise and attention to detail, your travellers’ travel dreams are in capable hands, and we’re here to make them a reality.

Amitabh Goswami Commercial Head •

With over two decades of work and experience in the travel & services industry, he has strong Operational and sales background and excellent product knowledge. One of the biggest asset is his inter-personal skills and rapport with clients and Partners. He is leading the operations team for UK & Ireland market for many year and have successfully handled many big projects & events from UK have generated lots of happy and repeat customers.

Kay Williams

Sales Head - Uk & Ireland •

Kay Williams our representative in the UK has over 15 Years of experience in travel, she has wealth of experience not just in Sales, but in worldwide product and contract management meaning she has a great understanding of both sides of the partnership

•

Her role is being one of the main contact between the client and DMC, seeking new business, training both internally and tour operators/agency.

Dharmendra Tiwari Key Account Manager •

Dharmendra is an expert in the field of tailor made group and FIT tours

•

With more than decade and a half in the Travel Industry, he has vast experience in leisure travel with Operations being his strongest forte

•

His operational expertise, relaxed demeanour and strong relationships with Industry partners are his biggest assets

Ankit Vohra Operations •

Ankit is an expert in the field of tailor made group and FIT tours

•

With more than decade and a half in the Travel Industry, he has vast experience in leisure travel with Operations

•

His operational expertise, and strong relationships with Industry partners are his biggest assets

We would be delighted to allocate additional resources tailored to your specific needs.

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Hotel Quality Control

Supplier Quality Control

•

All our contracted hotels follow the same rules of selection, evaluation and re-evaluation we have in place for all our suppliers.

•

For suppliers we follow a strict procedure and a selection form to assess the feasibility of onboarding the respective supplier.

•

They have to abide by our “Health & Safety Compliance” and “Supplier code of conduct” documents.

•

For existing suppliers we have an evaluation process every 6 months, and a re-evaluation process before renewing the contract for next year.

•

Our suppliers have to abide by our “Health & Safety Compliance” and “Supplier code of conduct” documents.

Driver Quality Control

LPTI’S DISTINCTIVE EDGE

•

Drivers are hired by our service providers.

•

Driver’s accreditation is done by the concerned vendor, and it is based on commercial driving license, background check by way of police verification (driving licenses are issued by the authorities, only after police verification) and driving experience.

•

Our drivers are being assessed via the Customer Feedback form for the following criteria: punctuality and appearance.

•

We also organise annual training session for the drivers of our service providers.

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Guide Selection Control •

We only work with guides who are licensed by the Department of Tourism.

•

Due to our strong position in the market, we have access to some of the best experts in the country in different fields, to ensure we bring the best knowledge and expertise to our clients.

•

We shortlist our own panel of guides under a proper evaluation system laid down by the company, and covering the following aspects, mentioned in our Tour Guide Ranking form: Education, Political views, Ideology, Language, Reception, Knowledge, Psychological and Physical aspects, Grooming and Manners.

Guide Assignment & Monitoring •

•

We match guide assignment with client preference/profile.

•

Example 1: If clients travel with children we will assign a younger guide who can engage the full family.

•

Example 2: If clients have and interest in arts & crafts we will assign a guide with similar interest (Tour Guide Ranking Form captures this information).

Tour

Date File Code

Agent

Service Rating

All our Tour Guides are monitored based on Customer Feedback after every tour.

A

B

C

Excellent

Good

Average

TRANSPORT

Guide Quality Continuous Improvement

•

All our Tour Guides are assessed according to the Tour Guide Ranking Form and the results from the Customer Feedback questionnaire.

We also conduct training for our guides which are both market specific and general in nature.

D Below Average

How satisfied were you with our following services: City

•

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Service Excellence •

• •

A monthly customer satisfaction report, summarising customer feedback for different segments of service delivery (Hotel, Transport, Reps and Guide) is shared with Senior Management.

Punctuality

Vehicle

Driver Appearance/ Attire

Goa Delhi Delhi Agra Delhi Udaipur

According to the Quality Manual, customer satisfaction ranking should be higher than 80%.

TRANSFER REPRESENTATIVE

For FY 22/23, our overall ranking was 8.6. And our overall ranking for guides was 9.07 (out of 10, with 10 being the best)

Delhi

City Goa

Punctuality

DRIVER TRAINING MANUAL Appearance/Attire

Communication

Information

Agra Udaipur

Vehicle Quality Control

Tour Guide Quality Control

•

As per company policy we do not use vehicles older than 5 years.

•

We only work with guides who are licensed by the Department of Tourism.

•

All transport vehicles are air–conditioned, and the majority of cars are GPS enabled. We are currently in the process of installing Wi-Fi on board of our vehicles. Also, they are equipped with safety equipment as per the local law.

•

All our Tour Guides are being assessed according to the Tour Guide Ranking Form and the results from the Customer Feedback questionnaire.

•

We keep strict watch on the service & maintenance standard being followed by our service providers.

•

We provide annual trainings to all our Guides to share best practices, continuously improve our service delivery and maintain the highest standards or our services.

Contents strictly confidential & for internal use only

Driver

Page 1

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VEHICLE REPORT

LPTI’S UNIQUE VALUE PROPOSITION

Date:1) Name of the Client/Group:-

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File Code:-

2) Vehicle No:Type: L Coach / M Coach / TT / Innova / _______________ Seats.3) Transporter (Name):4) Driver (Name):-

Mobile No:-

Grooming:- ( ) Good ( ) Poor

Carrying Certificates :- ( ) License ( ) Permit ( ) RC ( ) Insurance ( ) Pollution ( ) Fitness 5) Dent/ Scratch on vehicle:-

( ) Yes ( ) No

6) Tyre condition:-

( ) Good( ) Poor

7) Proper Branding:-

( ) Yes ( ) No

8) No Curtain / Shades used:-

( ) Yes ( ) No (Can’t use vehicle)

9) Proper Coach Driver Cabin:-

( ) Yes ( ) No

10) Ice box :-

( ) Yes ( ) No

11) Seat cover condition:-

( ) Good( ) Poor

12) Working Seat Belts in all seats:-

( ) Yes ( ) No

13) Hand Grabs & Glass Holder in all seats ( ) Yes ( ) No 14) Magazine Holder:-

Strong Industry Links

( ) N/A

15) Interior Cleanliness:-

( ) Good ( ) Poor ( ) Yes ( ) No

17) Usable Medical Kit:-

( ) Yes ( ) No

18) Valid and proper Fire Extinguisher:-

( ) Yes ( ) No

19) Noise from vehicle while moving :-

( ) Yes ( ) No

20) Air Conditioning effective:-

( ) Yes ( ) No

( ) N/A

( ) N/A

Extensive buying power

Remarks: Vehicle Checked By: -

Modern transport fleet

( ) Yes ( ) No

16) 2 Piece Microphones working:-

Name:

Dedicated Key Account Managers

Operational excellence

Product leadership

Time: Department:

Signature

Extended Office Network

CSR Initiatives

Insurance cover

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Product & Marketing

Festivals •

Our clients are our top priority: •

We listen to our clients to understand their requirements and how we can offer a suitable product proposition to them

•

We collaborate with them to strengthen our relationship and enhance our programs

•

We share our insights and expertise

Dedicated Key Account Management Structure

We have developed a Festival Calendar to share with our Clients and give them insights about offbeat Festivals across India.

Fair Trades & Sales Visits

•

Our dedicated key account management teams specialise in the needs and requirements of the accounts they handle.

•

We collect and store feedback received from our clients regarding enhancement of our programs, during sales visits or fair trades.

•

We have a strong global network of reps who are working very closely with our KAMs to ensure we always listen to our clients and are in constant communication with them.

•

Fair trades are a very important source for us to learn about the latest trends, products and innovations in tourism. We ensure this information is shared with our colleagues.

Dedicated CRM Salesforce •

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Unique content Unique content allows us to provide exclusive experiences only to our clients. Our Lounge at Fatehpur Sikri allows our clients to relax and/or have lunch after their sightseeing.

Fam Trips

We have implemented a company-wide Salesforce system to store all valuable information about our clients and their specific needs. This allows us to build a comprehensive customer profile including insights on their needs and preferences.

•

•

Our External Fam Trips for clients are an important source of feedback that can further help us develop new ideas and experiences for our clients.

Unique products for our clients We create unique products and experiences tailored to our customers requirements and needs. E.g: Self Drive Tour in Rajasthan

Welcome kit We have prepared a Welcome kit for every client including brochures with the additional activities they can do, brochure with suggested CSR activities, their itinerary, and a Rudraksh as a welcome gift.

Additional activities for clients who want to see more •

We have created six exclusive brochures offering an overview of additional activities in six destinations in India.

For example, joint content generation has been conducted with Hayes & Jarvis, during one of their FAM trips.

Dedicated Product Team Passionate about our customers

Innovating by co-creating •

Our dedicated Product Team is following the principle of co-creation and coordinates collaboration with all stakeholders in order to create for our customers The Journey of a lifetime, every time.

•

•

Our customers are at the centre of Product team’s agenda and the most important factor driving their agenda.

We have conducted product development workshops at our clients’ offices, such as TUI Germany, Gebeco, Nouvelles Frontieres, Hayes and Jarvis.

Dedicated Content Management System •

•

We have a central Content Management System (CMS) where we store all the information about our products & experiences, and which can be accessed by all our employees.

We have our own content writers, to ensure accurate and relevant content is used in all our materials and documents.

Tailored CSR activities •

We encourage our clients to participate in CSR activities or donate in order to help the poorer communities in India.

•

With the help of our own Foundation, Shaping Lives, we suggest experiences based on our clients’ requirements.

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We can help

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Umaid Palace, An Organic Retreat

The Temi Bungalow

Dausa, Rajasthan

South Sikkim

A real little jewel of calm, away from the hustle and bustle of the city; the luxury resort near Jaipur boasts of an in-house organic farm and dairy, which means you get to enjoy delicious farm-to-table meals made from fresh ingredients, handselected by the chef.

Temi is a place to unwind, read a book, go on long walks, explore the local culture or listen to stories of plantation life and the changes that have come by with time. Stepping outside the often beaten tourist path will lead you not only to breath taking views but also let you explore the area on foot, meandering through the tea estate roads and walking through the village, chatting with old and young villagers who are eager and happy to see you. It provides a soothing balm and a respite from the fast and tiring city life.

Sightseeing Possibilities: •

Chand Baori Stepwell (Abhaneri)

•

Bhangarh Fort and Ruins

•

Sariska National Park

•

Potter’s Community Excursion

•

Visit the Weavers Community at Garh Village

•

Sikandra Stone Carving Village

Sightseeing Possibilities: •

DAY EXCURSIONS TO NAMCHI AND RAVANGLA

•

TREK TO MAENAM HILL

•

THE TEMDONG FOREST WALK

•

EXPERIENCE LOCAL VILLAGE LIFE

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Sustainability in Motion

Process Flow Phase 1

Recent trends across the industry:

New laws, regulations and standards published to force companies to implement responsible practices

Increasing competition and benchmarking related to sustainability practices of businesses

Alliances between competitors to achieve sustainability goals

Transport

As part of the Sustainability Management System, a digital assessment process has been created to evaluate the sustainability performance of all types of suppliers. As a result of this assessment process, the experiences can be promoted as Green & Fair Experience.

Excursion Pools

Venues

Sites

Supplier assessment against GSTC criteria​(checklist) + Automatic scoring scheme​

Rest of experiences

Fail

Internal experiences design checklist

Hotel certification Accepted sustainability criteria​

Pass

Fail

Phase 3 (TBC)

In order to comply with the industry requirements and trends, LPTI has created its own Sustainability Management System based on the GSTC criteria which has been certified by an accredited Certification Body, Control Union.

Guides

Pass

The Global Sustainable Tourism Council (GSTC) establishes and manages global standards for sustainable travel and tourism, known as the GSTC Criteria.

These are the guiding principles and minimum requirements that any tourism business and/or destination should aspire to reach.

Food & Beverage

Fail

Phase 2

Increasing awareness of the impact the industry has on the environment and local communities

Assessment against GSTC criteria (checklist)​

Rest of Tours

Fail

Internal Tours design checklist Green & Fair Tours Logo (TBC)

Others

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OVERALL RANKING: OCT 2022 – APR 2023

EFFICIENCY IN ACTION

8.6

7.19

9.07

8.98

9.07

Hotel

Transport

Representative

Guide

Room/Service/F&B

Punctuality/Vehicle/ Appearance & Attire

Punctuality/Appearance & Attire/Communication/ Information

Punctuality/Appearance & Attire/Language/ Knowledge

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Compliance snapshots

Quality objectives - continuous improvement

Quality objectives - continuous improvement

S.No

S. No

Quality Objectives

Previous Target

New Target

1

Customer Satisfaction

8.25

8.5

2

Feedback collection

10%

20%

3

Hotel rating

7

7.25

4

Transport rating

8.25

8.5

5

Guide rating

8.25

8.5

6

CSR

8.25

8.5

7

HR – Developing Staff Competency

8 hrs. training to 80% on employees

Added the term awareness scope

8

Meeting defined operational & functional KPI

100%

No change

Quality Objective

Measurement Criteria

New Target to be achieved

Yearly average score should be 8.50 and above

Average rating based on all trips for which feedback is received (above 8.50 points)

8.50 and above out of 10

Impart a minimum of 8 hours work specific training & awareness to employees in a year (Noida, Jaipur and Goa location)

Number of people receiving 8hrs. of training & awareness over a year/ Total number of employees in scope

80%

3

Feedback collection ratio

Tour feedback forms received / Total feedback forms issued (relevant)

Weighted average collection of 20% annual basis

4

Annual rating of Hotel services

Average of rating provided by the guest in a year

Weighted average rating in a year 7.25 and above

5

Annual rating of Rep. services in year

Average of rating provided by the guest in a year

Weighted average rating in a year 8.50 and above

6

Annual rating of Transport services in a year

Average of rating provided by the guest in a year

Weighted average rating in a year 8.50 and above

7

Annual rating of Guide services in a year

Average of rating provided by the guest in a year

Weighted average rating in a year 8.50 and above

MR

8

Meeting the defined KPI

Number of KPI’s met/Total number of KPIs

100%

MR

11

2

Mapping with the quality policy

Customer Satisfaction

Developing staff competency

The following is the process flow for the resolution of Incident & risk management.

START

Driver/ Guide/ Escort informs Incident Coordinator (Local Office/ Agent)

Incident occurs or treat is identified

Yes Major Incident

Incident Coordinator Activates the Care Team Yes Fir Required

File FIR

No

Inform H&S Manager

No

Continual Improvement

END

Follow up till closure with local office/ handling agent

Submit online report

Prepare Report

Customer Feedback loop

1

Feedback form* is handed to the client in the welcome kit

2

Customer rep. collects the feedback form at departure

Incident Coordinator with Care Team handles the crises

Important in order to solve any immediate issues pointed out by the customers

3

5a

4a

Operations teams address immediately any urgent complaints

Feedback form sent to market heads Local offices scan feedback form & distribute to market heads

4b

Feedback form sent to Quality Management Team Important in order to keep aggregate data and derive useful insights

5b

Insights used for: - Create monthly reports** shared with Management team - Supplier evaluation & quality improvement

Responsibility of Measurement

MR

HR

MR

MR

MR

MR

Frequency of Evaluation

Changes made

Annually

Score revised from 8.25 to 8.50

Annually

Included the scope awareness session

Annually

Score revised from 10% to 20%

Annually

Score revised from 7.0 to 7.25

Annually

Score revised from 8.25 to 8.50

Annually

Score revised from 8.25 to 8.50

Monthly

Monthly

Score revised from 8.25 to 8.50

Annually

Annually

No change

Frequency of Measurement

Monthly

Annually

Annually

Monthly

Monthly

Monthly

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GDPR COMPLIANCE CHECKLIST

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Unique Selling Proposition USP

Proof Points

Product development / specialist platforms

We offer a wide range of differentiated products and services including specialised product platforms (with inhouse experts) such as luxury, wildlife, adventure and golf

Our dedicated Product Development team and our Pan India office network work together to create and scout for new, innovative products.

Leveraging Group innovation We have the advantage to leverage the group strength as we are a part of one of the largest DMC businesses in the world covering about 40 countries globally.

UNLOCKING UNIQUE BENEFITS

360 degree experience management

We are constantly leveraging groups initiatives: Ipad enabled CSR’s, proof point concept (QMS), online technology, green initiatives, compliance and e-learning system to name but a few

Our dedicated Product Development Our value proposition starts even before a customer embarks on your journey. It continues throughout the trip and is only completed post arrival back home.

We have innovated a methodology and tool kit that supports our partners in a 360 degree experience management

Multi-pronged approach

Our content and knowledge support ranges from destination newsletters, specialized product features to our inhouse magazine called Inspiring Journeys

We offer multi-pronged commercial support by offering tools running across various media.

Quality Management System Our operational excellence is one of the powerhouses of the company and based on our Quality Management System we strive at the most consistent service to our clients all across the country.

We are the first DMC to be quality standards, SOPs and best practices in product development, health & safety, incident and crisis management. We also conduct a systematic training needs analysis and annual training sessions, both organised HR as part of our Training Academy indicative.

Strong Pan India Presence We have owned and partner offices across the country which gives us access to the entire country at any given time. Our network of offices enables us to maintain high standards of service delivery and quality as well as scout for innovative products.

We operate through dedicated service delivery units across India

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Le Passage to India | Presentation

USP CSR initiatives We believe in sustainability, giving back to our communities and making a difference, however small in the world.

Insurance cover/Financial Stability We as a DMC in India are covered under the Group insurance umbrella of Destination Services for your customers.

Extensive buying power We have one of the largest contracting powers in the industry and have the advantage of leveraging that for best rates in the market.

Modern transport fleet/Guide panel We boast of a dedicated, modern, GPS-enabled fleet of transport pan-India. We have our own panel of guides for UK, who go through a stringent selection process.

Compliance We belong to a reputed internationally governed tourism group following latest compliance requirement.

Proof Points We are the only DMC to have our own dedicated CSR Foundation, Shaping Lives.

When your clients travel with us, they have the option to participate in our crafted activities for a cause

We offer insurance cover for our partners’ customers worth US$ 1.1 million. Our global general liability insurance amounts to EURO 50 million. We are financially backed by the largest tourism group worldwide.

Le Passage to India has a centralised contracting system, which negotiates & contracts hotels in the Indian subcontinent with emphasis on yield management & operational excellence

We are operating on a dedicated plus model with regard to fleet and guides and operate also in-house experts for specialised themes such as golf or wildlife

We are fully compliant to local and global legal statutory requirement.

Le Passage to India | Presentation

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Our Accolades •

GLOBAL CONNECTIONS AND AFFILIATION

As a company we have won many awards from the Ministry of Tourism, our hotel partners, international exhibition companies, trade associations and the media, in recognition for our efforts to the travel industry. While we take great pride in being feted, it is the constant endeavour to deliver the best to our customers and partners, which is our real motivation.

Gold Award for Government Convention of the Year

Outlook Traveller Awards for Inbound Travel Operators Category.

Winner.

Best Inbound Tour Operator/Travel Agent. Category I

Outstanding contribution and support to promote the Gateway Hotels & Resorts in India

India’s Best Inbound Golf Tour Operator

Best Inbound Tour Operator Hall of Fame category

Associations •

We are an integral part of the travel industry. As a contributing member to many associations, we regularly participate in activities and initiatives that promote inbound tourism in the Indian subcontinent. We are also a member of leading trade bodies that address topics related to the sustainable growth and development of the travel industry in general.

THANK YOU! We look forward to serving you

Contact Details: Plot No. B-152, 4th Floor, Sector 6, Noida, 201301 | Tel: +91 8800916742 E-mail: info@lpti.in | Website: www.lepassagetoindia.com