Social & Community Impact Report 2020/2021

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Social & Community Impact Report 2020/2021



RAC Social & Community Impact Report 2020/21

Contents Highlights 2 A message from our President and Group CEO


Our approach to social and community impact


Our organisation


Our impact areas


Safe activities and initiatives


Sustainable activities and initiatives


Connected activities and initiatives


Being involved


Our people


Our future


Our performance


Acknowledgement of Country RAC acknowledges the Aboriginal peoples of Western Australia as the Traditional Custodians of the lands on which RAC has been operating for more than 116 years. We are privileged to share their lands, throughout Western Australia. Boorloo (Perth) is where RAC Headquarters is based, the place where we work with and alongside Aboriginal and Torres Strait Islander families and communities. RAC honours and pays respect to Aboriginal Elders, past and present across the lands of Western Australia. Waart Koorling (On the Move...) by Wendy Hayden and Joanna Robertson.

Highlights RAC is a purpose-led member organisation. We’ve been putting our members and community interests first and acting, influencing and advocating positive change for 116 years. As we move forward, together, we’ll continue to be the driving force for a better WA Here are some recent highlights of what we’ve achieved through working with our members, local communities, governments and like-minded groups.

This year: We launched our new

We provided

$1 mil

Purpose, Vision & Mission

to partner with local governments on 10 community projects through Reconnect WA

Our Connecting Communities Fund provided


to individual Town Teams

We’ve reached

6,060 61,194 trips were taken using Whoosh services at our UWA trial

students through our road safety education programs and events

1,797 attended caravan safety sessions


RAC Social & Community Impact Report 2020/21

The RAC Electric Highway had


charges, consuming 56,793.10kW of power

Recent milestones: We’ve proudly offset


We’ve reached

1.2 mil

tonnes of carbon from our vehicle fleet since 2007

RAC members

Since 2016,


passengers have travelled 30,000km on the RAC Intellibus®

In 2018, we became Principal Partner of

Town Team Movement

We’re all in for a better WA



members are saving on Insurance through our Less Emissions Mission

We celebrated

18yrs of sponsorship of the perth based RAC Rescue Helicopter



RAC Social & Community Impact Report 2020/21

A message from our President & Group CEO Our Club has come a long way since 1905, when the horse and cart were moving most Western Australians around, and the very first RAC members began venturing into harsh landscapes to survey remote roadways and produce detailed maps and road signs for our vast State. Since RAC’s foundation more than 116 years ago, the needs of our members and the wider Western Australian community have guided our path. Our inaugural Social and Community Impact Report highlights our rich history as agents of change and our purpose-led focus on driving positive outcomes into the future. It shares stories of how, by partnering with our members, local communities, governments, and like-minded groups, we strive to make WA a better place. This is the first report of its kind for RAC, and we are committed to developing and expanding how we report on our impact in the years ahead. In late 2020, we launched our new Purpose, Vision and Mission. Within this, our Vision 2030 is for a safer, sustainable and connected future for Western Australians.

We also continue to provide road safety education to thousands of primary and secondary students each year via RAC bstreetsmart, RAC Project Road Smart and classroom lessons delivered with our partners. To guide our journey to Vision 2030 and enable us to measure our progress and impact over time, we have taken the important step of adopting new and ambitious goals and a Social Impact Metric. This keeps us focused on the issues that matter most. Underlining the significance of recent activities and initiatives is the uncertain environment they have been delivered in, with COVID-19 continuing to influence our plans and priorities and the way we live, work, and get around.

We undertake a range of activities in support of this vision, including running world-leading demonstration projects, such as the RAC Intellibus® driverless vehicle trial and the RAC Electric Highway®, and supporting the life-saving work of the RAC Rescue Helicopters*.

If the past 12 months have shown us anything, it is the power of community, and the ability of Western Australians to rise to a complex challenge. It is this WA spirit that has us wellplaced as a State to tackle other big issues like deaths and serious injuries on our roads, harmful vehicle emissions, and the effects of urban sprawl.

Our advocacy remains as strong as ever, including our unwavering calls for increased funding toward the crucially important WA Government Regional Road Safety Program.

RAC’s own role has never been clearer and our purpose – to be the driving force for a better WA – has never been more important.

At the local level, through initiatives such as Reconnect WA and our Connecting Communities Fund, we are also partnering with councils and communities to create more vibrant places and destinations.

With the continued support of our members and all Western Australians we are committed to making WA a safer, sustainable and better-connected place for current and future generations.

Jacqueline Ronchi President

Rob Slocombe Group Chief Executive Officer

*Sponsored by RAC, funded by the State Government and managed by the Department of Fire and Emergency Services (DFES) the two RAC Rescue helicopters provide vital search and rescue and critical care medical services to the WA community.



RAC Social & Community Impact Report 2020/21

Our approach to social and community impact RAC is a purpose-led member organisation. With no shareholders, we reinvest our profits for the benefit of our members and to create a better WA. Our approach to social and community impact seeks to align with and contribute towards our organisation-wide Purpose, Vision and Mission. Tracking and reporting our progress on this journey is important to us. It will help us make better decisions and maximise our impact. This, our first Social and Community Impact Report, sets out how we’ll be going about this. It also showcases some of the impactful activities and initiatives we’ve delivered (with a focus on 2020/21 – referred to as FY21, or this year) to drive positive outcomes.

Our Purpose, Vision and Mission We exist to be the driving force for a better WA. This is our Purpose. We’re committed to continuing to improve our services and experiences for our members and to champion change that will lead to a safer, sustainable and connected future for Western Australians. The principles of social purpose and member value are at the heart of RAC. Our Purpose, Vision and Mission not only guides our social and community impact focus, it also sits at the core of the overall strategy for the organisation. Our Purpose is our ‘why’ and our vision is where we want to be. This is what we stand for, and what we will act on.




The driving force for a better WA.

2030: A safer, sustainable and connected future for Western Australians.

Delivering great member services and experiences, while inspiring positive community change, that makes life better in WA.


Let’s Imagine… … A Western Australia where all communities are thriving, vibrant and connected. Our towns and cities are flourishing because their design puts humans first. New ways of moving around are bringing people together, making us happier and healthier. Places made for cars, have turned into places for people. Our streets are safer, and we spend less time commuting. Our world-class public transport system is affordable and hyper-connected — helping us move around in a breeze. n extensive network of cycling and walking A paths bring people together more often, meaning more social neighbourhoods.


RAC Social & Community Impact Report 2020/21

With less reliance on our cars, improved roads, and safer vehicles and road users, we’ve dramatically reduced the number of Western Australians killed or injured on our roads. Fewer cars overall, and a higher percentage of low and zero emissions vehicles, means cleaner air, greener towns and cities, and a healthier WA. Our environment is being preserved for future generations. This is our vision for a safer, sustainable and connected future for Western Australians.

Why our people come to work each day… “Given we invest so much of our time and energy where we work, I want to work for an organisation that genuinely and authentically wants to make our community a better, safer place for the now and the future.” “I am so proud to work for an organisation like RAC that has the same values – to give back more than you take – and this is my WHY. It makes it easy to come to work day in day out when you’re passionate about what the organisation stands for.”

“To help improve the lives of the WA community and the environment we live in by offering ‘best in class’ services and products. Always having our members best interests at heart and evolving as needs change.” “RAC is an organisation that WA knows and trusts. Being able to assist our members in difficult and vulnerable times, knowing that we can make a difference and ease some of their stress - that is my why.”


How we measure our impact Then (2010)

Now (2020)



Outperforms national and international benchmarks

Vital to the wellbeing of Western Australians



A cost efficient, convenient and reliable road network

Meets the social, environmental and economic needs of current and future generations



Encompasses the mobility needs of future generations

Supports vibrant, and livable communities

Then: In 2010, the RAC Council (comprising elected members) implemented a ground-breaking ‘Mobility Agenda’ to guide RAC’s advocacy to 2020. This shifted the focus from motoring to mobility. It sought to ensure our members and the community could move around their State safely, easily and in a more sustainable way. It focused on three strategic pillars: » S afe – A system that outperforms national and international safety benchmarks. It encompasses safer drivers in safer cars on safer roads. » A ccessible – To have a cost efficient, convenient and reliable commuter network is an essential part of personal mobility. » S ustainable – Encompassing the mobility needs of current and future generations.

10 RAC Social & Community Impact Report 2020/21

The ‘Mobility Index’ was developed to help us understand and track how things were progressing. This comprised a set of indicators, and accompanying measures and targets, reflecting the following external factors in WA: » Road fatality and serious injury rates per 100,000 people; » CO2 emissions per kilometre travelled; » Private motoring operating costs; and » Economic/social costs of congestion. The Mobility Agenda was a key enabler for change, for both us and our members, with many impactful advocacy actions and innovative initiatives being delivered which ensured its successful implementation.

And now:

This includes a series of indicators, measures and targets, reflecting the following factors in WA:

A new strategy was developed and endorsed by the RAC Council in 2019, to guide our social and community impact activities over the ten years to 2030. It builds on the success of our previous Mobility Agenda and is broader and more encompassing of the three strategic pillars (or impact areas) of Safe, Sustainable and Connected communities but retains the mobility focus.

> Road fatality and serious injury rates per 100,000 persons; > CO2 and NOx emissions per kilometre travelled; > Vehicle kilometres travelled per person; > Extent to which people feel connected to and within their community; and > Costs associated with private motoring and public transport.

This is the framework we will use to guide, measure and report on our social and community impact progress to 2030:

» Measuring our actions – we have an internal tool to help us better capture and align the social and community impact activities and initiatives we’re delivering across the organisation with our vision, and report on the impacts. Over time, this will aid us to realise the full potential of the organisation to drive positive outcomes towards achievement of our Purpose and Vision.

» P reparing for the journey – we have a series of Vision 2030 end states providing the strategic direction around where we want to get to for each of our three impact areas of Safe, Sustainable and Connected. » M onitoring our influence – we have a Social Impact Metric (which replaces our previous Mobility Index) to help us understand, react, and respond to what’s happening in the changing external environment and track progress around the things we’re trying to impact.

Measuring our Social and Community Impact:

Towards zero KSI

50% reduction in serious injury rate

50% reduction in fatality rate

% change in cost of public transport at/below CPI % change in cost of motoring at/below CPI

Safer speeds

Safer vehicles Safer roads

Safer road users Safe

EV charging networks

Seamless transport options




Well planned communities 5% reduction in vehicle kms travelled

Fair road pricing system

Low/Zero emission vehicles

Key themes

5% change in feeling connected Measured metrics

15% reduction in NOx/km

Community awareness


Managed congestion

Towards better connected people and places

Together, these will help us make good decisions as we progress, ensuring a smoother and successful journey to Vision 2030.

Towards cleaner, healthier air

20% reduction in CO2/km

*People killed and seriously injured


United Nations Sustainable Development Goals





We support the United Nations (UN) Sustainable Development Goals (SDGs), which were adopted by all UN Member States including Australia as a founding member. The SDGs are the blueprint to tackle the biggest challenges the world is facing, to achieve a better and more sustainable future for everyone on Earth. They are a global call to act to protect our planet together and ensure that all people enjoy peace and prosperity.

12 RAC Social & Community Impact Report 2020/21

We seek to embed these across our operational and social and community impact activities to ensure the sustainability of our organisation, members, and the WA community. Our Purpose, Vision and Mission, which guide our activities, currently align with 11 of the 17 SDGs. Over the next 10 years, we’ll strive to continue to make a positive difference and deliver outcomes that align to the SDGs.

Our organisation RAC was formed in 1905 when a small group of motoring enthusiasts came together to form a club to champion and protect the interests of car owners. This was a time when the horse and cart were moving most people around Western Australia (WA) and these ‘new vehicles’ were a novelty, and even a nuisance to some. We’ve come a long way since then. More than 115 years later, we continue to be the voice of our members – which today is almost 1.2 million Western Australians. We’ve evolved into one of the most trusted and recognised organisations in WA and a leading mobility advocate. Throughout the years, we’ve increased the range of services we provide to members, and these now include Roadside Assistance, Insurance, Travel, Parks and Resorts, Finance, Auto Services, Batteries, Tyres, Home Services and Security. In reinvesting our profits, our member benefits program provides members access to great benefits, like discounts with over 100 retail partners and on RAC products and services. This year, members saved $66 million in direct benefits, including everyday savings on fuel, shopping and more. Social and community impact has always been an important part of who we are and what we do. We’ve advocated change and acted to develop and deliver many innovative and meaningful initiatives to drive positive outcomes for our members and WA community. From our early days we encouraged local authorities to improve road surfaces, advocated for more rights for motorists, installed warning and directional signs and campaigned for the giant karri trees in the South West to be declared a national

park. In the last 50 years, we called for the introduction of emergency phones on the freeway, seatbelts, child restraints, random breath testing, and Slow Down Move Over laws.

We act and influence, for a better WA We undertake a range of social and community impact activities and initiatives to drive positive outcomes which will move us towards our Vision 2030 End States and achievement of our Social Impact Metric. These activities include: » Undertaking research, developing evidence-based policy, and making submissions to government to influence priorities and investments; »D elivering collaborative demonstration trials and initiatives to highlight key issues, showcase what can be achieved and help plan for the future; »R unning campaigns, engagement and education activities to enhance understanding, inspire and empower action; »S upporting major and community-focused sponsorship programs; »E ngaging with all sides and levels of government, and the media, to draw attention to the key issues and hold government accountable; and »E nsuring RAC people are involved in delivering social and community impact through volunteering and other initiatives.


116 years of social and community impact Here are some of our milestone moments:

2008 1905

Club formation



developed the first road map

erected directional signs across WA


campaigned to preserve the giant karri tress of southern WA


pushed to ensure highway lines were mandatory and that it was illegal to not stop at a stop sign

14 RAC Social & Community Impact Report 2020/21


initiated the National Safety Council of WA to promote road safety

1965 to 1973 campaigned for seatbelts and child restraints to be mandated


Australian Automobile clubs created ANCAP to test and rate vehicle safety


lobbied for roadside Random Breath Testing in line with other states

created the Risky Roads survey to give the community a voice


began sponsoring the Perth-based RAC Rescue Helicopter



started Bstreetsmart



made our safer cars commitment

focused on inattention with world first Attention Powered Car and rated the safety of 4,671km of WA’s National Highway Network



introduced the Less Emissions Mission

commenced annual reviews of motorist taxation to get a fairer share for WA

built Australia’s first Electric Highway

started Australia’s first and longest running automated vehicle trial with the RAC Intellibus



took electric bikes for a spin with the RAC eBike trials



undertook a landmark trial to help make our traffic signals ‘smarter’



launched our Elephant in the Wheatbelt campaign, Little Legends Club and Road Ready program to educate road safety issues

started calling for CO2 emissions standards for new light vehicles

launched the Impact Protection Vehicles to protect our people and members at breakdowns


highlighted required lighting upgrades on Perth’s popular cycling paths


commenced advocacy for the Regional Road Safety Program

Safe Sustainable Connected For more information on these and other milestone moments, visit:


Supporting our members in times of need COVID-19 responses Throughout our history, we’ve been focused on supporting and adapting to the changing needs of our members. Our commitment to this has been as strong as ever during the unprecedented times the world has been experiencing due to the COVID-19 pandemic. In mid-2020, we reached out to a group of 150 members to check on their welfare and offer support. This helped us put in place a plan to best support our members. Over the following months, we let our members know that we were there for them and it resulted in:

Bushfires Sadly, some of our members were affected by the Wooroloo bushfires in February 2021, when 86 properties and nearly 11,000 hectares of land were burnt. We were able to quickly mobilise an Insurance Response Team to the Swan View, Midvale and Beechboro evacuation centres to help our members on the ground, providing advice, lodging and fasttracking claims, and organising emergency payments. Members who were evacuated from their homes were helped to access temporary accommodation. Those who could remain home were helped to arrange generators and drinking water, claim excesses and limits for spoilt food were waived and we ensured our builder network was available to complete temporary repairs on members’ properties. We were there for our members, helping with 73 claims.

12,751 $7,650 $310K

calls received regarding hardship

in vouchers gifted as a small token of support

provided in financial support to 1,717 members by waiving up to 3 months of premiums

16 RAC Social & Community Impact Report 2020/21

As part of our AFLW RAC Derby sponsorship, we directly supported those affected by the Wooroloo bushfires. For every mark taken, $500 was contributed to the Lord Mayor’s Distress Relief Fund, with a further $2,000 added for each goal scored. A total of $28,500 was raised, which was further topped up by RAC to $100,000.

This year, we’ve saved the following going to landfill:


batteries, at a 99.7% recycling rate

15,339 tyres, achieving a 100% recycling rate


tonnes of scrap metal

Cyclones When Tropical Cyclone Seroja hit WA’s Mid West coast in April 2021 it left incredible damage in its wake, with extensive flooding experienced across the Mid West and Gascoyne regions. Our dedicated Insurance Response Team was available to help those impacted, getting repairers to Geraldton, Northampton and Kalbarri just days after the event. The RAC Rescue Helicopter also provided assistance, air lifting a truck driver to safety after being stranded for over 36 hours due to flood waters. We were there for our members, helping with 1,482 claims.

Reducing our environmental footprint ‘Do no harm’ is the mantra on which we operate our businesses, and we employ best practice where possible to reduce our environmental footprint.

Some of the things we’re doing to reduce our environmental footprint include: » As a CitySwitch Green Office Signatory, we’re continuing to improve the environmental standards of our West Perth Head Office. This has previously included installing a 100kW solar system comprising of 384 panels on our roof, providing solar power to our building, and more recently the installation of water metres to monitor consumption. » H elping our people to use active transport more by providing end-of-trip facilities (secure bike racks, changing and drying rooms, showers and lockers), as well as a bike repair station. We also run a free electric bike (eBike) loan scheme where our people can take a bike home for up to two months to try them out for commuting and other trips. » Supporting our people who run a group called Eco Revolution who’s objective it is to engage, educate and encourage people to understand the impact of their choices and work together to change behaviours for positive effect on our environment. » Offsetting the emissions from our vehicle fleet. » Partnering with suitably accredited disposal agents to ensure our members’ old batteries and tyres are recycled when replaced.


Our impact areas We are focused on driving positive impact in our three key areas to:


Reduce the rate that people are killed or seriously injured on our roads.



emissions for cleaner, healthier air.

communities and transport that better connect people and places.

Reduce harmful vehicle

Ensure well-planned

And these are our desired end states, or what we aspire for the future to look and feel like…


Safer mobility is vital to the wellbeing of Western Australians


Think safer roads, vehicles and people, to save lives and serious injuries.​

Sustainable mobility meets the social, environmental and economic needs of current and future generations

oad users are taking responsibility for themselves » Western Australians feel safe utilising all modes of » R and other road users.​ transport. ​ » R oad safety is a social, health and economic » The rate of road deaths and serious injuries in priority for Western Australia.​ Western Australia is approaching zero.​ ppropriate speed limits have been implemented » Western Australia has safe transport infrastructure. ​ » A and are increasing human survival rates in the » New vehicle technology and safety assurance event of a crash. frameworks are protecting occupants and other road users from crashes.​

Think low emission vehicles and initiatives for cleaner, healthier air.​ » Harmful emissions (CO2, NOx, particulates) from passenger vehicles are reduced in line with international benchmarks.​ » Proactive initiatives have been implemented to improve air quality.​ » Low emission vehicles are widely available, affordable and a popular choice.​

» I nfrastructure supporting alternative vehicle technology is broadly accessible.​ » W estern Australians better understand and are able to reduce the life-cycle impacts of owning or operating vehicles.​ » A range of fair and effective funding options have delivered a high-quality transport system.


Think well-planned communities and transport that connect people and places. Connected mobility supports vibrant and liveable communities

» G ood urban design and well-planned communities are enabling better access to transport options and enhanced social connectedness. ​ » People are seamlessly connected by a flexible range of private, public and shared transport options (e.g. public transport, cycling, walking, car, motorcycling, personal transporters, aviation), infrastructure, services and technology.​

18 RAC Social & Community Impact Report 2020/21

» C ongestion has been managed to protect the livability and productivity of the State.​ » The benefits of digitisation are realised and enhance mobility while protecting personal privacy and data.​ » Transport is affordable and accessible.

Road deaths per 100,000 people (2020)


Source: Main Roads Western Australia, ABS and Bureau of Infrastructure and Transport Research Economics.


3.15 Victoria

Safe Far too many people are being killed and seriously injured on our roads. WA was once a leader but progress over the past decade has been far too slow. We now find ourselves amongst the worst in the country. As a result, individuals, families, and communities continue to be devastated by the often life-long impacts of road trauma.

Our challenge » P reventable road trauma is the most common reason for injury-related hospital admissions in WA1; » Over the five years to the end of 2020, 834 people were killed on WA roads and another 8,256 people were seriously injured2; » I n 2020 alone, 156 people lost their lives on our roads and almost 65% of these (101 deaths) occurred on regional roads, despite only 21% of the population living in our regions3; » O ver 70% of all fatal and serious injury crashes in our regions were run-off-road or head on crashes – deaths and serious injuries that could easily be avoided through lowcost safety treatments; » I n Perth, on average over half of the crashes where someone dies or is seriously injured happen at intersections; » P edestrians, cyclists, and motorcyclists are our most vulnerable road users, not least because they have less to protect them in the event of a crash than vehicle occupants do. These road users account for around 32% of fatal and serious injuries4; and

National average



5.86 WA (inc. metro)

Regional WA

people are killed or seriously injured on WA roads every day on average

We need a real change, and we need it now. No one should have to suffer the devastating impact of road trauma. We do not want to look back in five or ten-years’ time and think about all the lives that could have been saved if only more had been done.

Did you know? The risk of a vulnerable road user, such as pedestrian, cyclist or motorcyclist being fatally or seriously injured in a crash rapidly increases from around 30km/h6. Travel and impact speed greatly affect the likelihood and/or severity of a crash. The human body is fragile and can only tolerate a certain amount of energy or force in the event of a crash. The speed at which the colliding objects (e.g. cars, buses, bicycles, people) are travelling is critical to whether those involved survive. This is particularly important for vulnerable road users who have little protection in a crash. That’s why we strive to create a road environment that is safe for all road users, particularly those most vulnerable.

» T he personal and social impacts of road trauma are immense and far reaching. The economic cost of road trauma in WA is estimated to be $2.4 billion per annum5.


Sustainable During fuel combustion, petrol and diesel fuelled vehicles emit a range of airborne pollutants and greenhouse gases – like oxides of nitrogen (NOx), particulate matter (PM2.5 and PM10), hydrocarbons (including methane, benzene, toluene, xylene, and benzo[a]pyrene), carbon monoxide (CO), oxides of sulfur (SOx), ozone (O3) and carbon dioxide (CO2) – which are harmful to our health and the environment.

Air quality and our health Did you know, twice as many people die due to air pollution exposure in Australia than from road crashes? In 2015, there were 2,566 deaths associated with air pollution7. When in the atmosphere and the air we breathe, NOx reacts with hydrocarbons like methane and benzene to create photochemical smog such as ozone and tiny particulate matter (PM2.5). Likewise, when sulfur combines with other compounds it can create smog and contribute to acid rain. The health problems these pollutants can lead to include irritation and inflammation of the respiratory system, exacerbation of asthma and reduced immunity to respiratory infections such as colds and the flu, as well as a range of less direct but no less deadly outcomes. Sulfur for example irritates the airways, and can cause coughing, wheezing, shortness of breath and tightness in the chest, as well as burning of the eyes and skin. Air pollution is known to contribute to cardiovascular disease, stroke, and cancer, trigger respiratory illness, lead to low birthweight, and inhibit childhood development.

Our challenge »P er person, Australia’s CO2 emissions are nearly four times the global average and are the eighth highest in the world for road transport8; » 17% of WA’s total greenhouse gas emissions are from transport sources – this increased more than 50% between 2005 and 20179; »P assenger vehicles in Australia produce a much higher amount of CO2 emissions per kilometre driven than in Europe – 41% higher on average in fact10! Australia is the only developed nation not to have a mandatory CO2 emissions limit for new light vehicles; »C urrently, Australia’s fuel quality is ranked 85th in the world, with our allowable sulfur content in unleaded petrol (150ppm) being 15 times the international standard of 10ppm11; » Australia has the worst record in the OECD (Organisation for Economic Cooperation and Development) for total NOx emissions, with emissions per capita an incredible 3.5 times that of the US and 7.5 times the European average12; »N ationally, it’s been estimated motor vehicles could contribute as much as 60 to 70% of total NOx emissions13; »D iesel vehicles emit a much higher level of NOx emissions and Australia’s diesel fleet continues to grow. In 2005, only one in ten vehicles on Australian roads was powered by diesel. Now, it’s one in four14; »U ptake of low and zero emission vehicles like electric vehicles (EV) has been slow in Australia – with EVs remaining well under 1% of light vehicles we’re lagging well behind global uptake; »W A is currently lacking the necessary policy, incentives, and infrastructure to support the shift to low and zero emission vehicles; »O ther countries and vehicle manufacturers are already making moves to phase out traditional vehicles with internal combustion engines; and »T wo thirds of Western Australians believe more needs to be done to address vehicle emissions but only one in four have confidence in Government to do it.

20 RAC Social & Community Impact Report 2020/21

How our fuel currently compares (allowable sulfur content, parts per million):

How green are EVs? Electric and hybrid vehicles have the potential to play an important role in reducing greenhouse gases and other harmful emissions from car travel in WA. They’re powered purely by electricity or a combination of this and liquid fuel, reducing tailpipe emissions and the impact of cars on our health and the environment. Recent research shows EVs outperform diesel and petrol passenger vehicles, across all electricity generation make-ups. EVs charged by the average European electricity profile ‘repay their “carbon debt”’ after a year and can save over 30 tonnes of CO2 across their lifetime when compared to an equivalent non-electric vehicle. Even on heavily carbon intensive grids such as in Poland, EVs produce 30% less CO2 emissions15. In WA, Western Power’s South West Interconnected System (SWIS) provides power to the most populated areas – around 1.1 million homes and businesses between Kalbarri, Kalgoorlie and Albany. The SWIS has traditionally relied on fossil fuels as the main energy source but in recent years, wind, solar and other renewable energy sources have begun to challenge the dominance of coal and gas. Reducing reliance on non-renewables electricity generation is important to further reduce lifecycle emissions for EVs in Australia.

WA electricity generation sources16 On average this year:

42% 18%






Australia: up to 150


10 10


China EU Japan





10 15

Canda China

10 10

South Korea EU

10 10

38% 2.7%

Canada South Korea





But WA experienced:



where the combination of wind and solar generated more power than coal (this happened for the first time in October 2020).


WA’s slow progress in supporting low and zero emissions vehicles has us falling behind17: Leading

New South Wales EV strategy Reduced rego fees Reduced vehicle duty

EV subsidy Electrify public transport fleet Government fleet target

Australian Capital Territory EV strategy

Investing in chargers

Reduced rego fees Reduced vehicle duty

EV subsidy Electrify public transport fleet Government fleet target

Investing in chargers

Queensland EV strategy Reduced rego fees Reduced vehicle duty

EV subsidy Electrify public transport fleet Government fleet target

Victoria EV strategy Reduced rego fees

Investing in chargers

Reduced vehicle duty

EV subsidy Electrify public transport fleet Government fleet target

Investing in chargers

Northern Territory EV strategy Reduced rego fees Reduced vehicle duty

EV subsidy


Electrify public transport fleet Government fleet target

EV strategy Reduced rego fees Reduced vehicle duty

Investing in chargers

EV subsidy Electrify public transport fleet Government fleet target

Investing in chargers

South Australia

Western Australia EV strategy Reduced rego fees Reduced vehicle duty

EV strategy

EV subsidy

Reduced rego fees

Electrify public transport fleet Government fleet target

Reduced vehicle duty

EV subsidy Electrify public transport fleet Government fleet target

Investing in chargers

Investing in chargers

Lagging The Australian Government has committed to reducing greenhouse gas emissions by up to 28% below 2005 levels by 2030. But when it comes to tackling harmful vehicle emissions,

22 RAC Social & Community Impact Report 2020/21

WA and Australia are clearly falling behind the rest of the developed world. We need to act now, before it’s too late.


Our challenge

How our cities, towns and neighbourhoods are planned, designed and managed influences many aspects of our lives. Like where we live, work, and socialise, and how we move around. And how physically and socially connected we feel to the people and places that matter to us has a powerful impact on our quality of life and overall wellbeing. Communities are strongest when they feel connected.

»B y 2050, the Perth and Peel region is expected to be home to 3.5 million people – that’s an extra 1.5 million people – and around 800,000 new homes will be needed18;


» Between 2002 and 2017, the average commuting time to work in Perth increased by nearly 10 minutes (from 49.9 minutes to 59.3 minutes), and it sits well above the maximum average commuting time members think is acceptable (about 42 minutes)21;

Those who feel connected to their community rate their own wellbeing 24% higher than those who don’t. 2020 survey of RAC members.

Our state is vast, and our population will continue to grow. While this brings many benefits, it also creates significant challenges in accommodating growth, catering for the increasing demands on our transport system and enhancing access to employment, education and other essential services and amenities. And we need to do all this without losing the things that make our local areas great places to live.

A sprawling city The Perth metropolitan area stretches more than 120km along the coast, yet only 50km inland.

»M ore than six in ten new homes are currently being built in previously undeveloped areas (or greenfield sites) in and beyond the outer suburbs, contributing to the continued urban sprawl of Perth19;

»P re-COVID-19, the cost of congestion in Perth was forecast to more than double from $1.5 billion in 2016 to $3.6 billion per annum by 2031 and the cost of crowding on public transport to increase nearly ten-fold from $17 million to $159 million22; »W e’re seeing major investment focus on expanding heavy rail to and beyond the outer suburbs, but access also needs improving in the inner areas of Perth. Many of Perth’s most important centres for activity and growth (such as those with significant commercial activity, essential services, and shopping) can be reached by less than 5% of residents within 45 minutes by public transport23. Public transport options in regional WA are limited;

Communities on the fringes of the metro area are typically characterised by low-density housing and are more reliant on the car due to limited travel options or access to the things that matter to them and their daily lives, locally.

»P erth has the second lowest proportion of journey to work trips by bus of all capital cities in Australia24 and is the most expensive capital city in Australia for weekly public transport costs25.

With employment more concentrated in and around the Perth Central Business District (CBD), many residents travel long distances to get to and from work. This puts significant pressure on our roads and key public transport routes, particularly during peak times. It means residents waste a lot of time travelling or sitting in congestion when they could be doing better things, like spending time with their families.

» Dissatisfaction with existing cycling infrastructure is high and fear of sharing the roads with motorists is a main reason for not cycling more often27; and

If our urban area continues to sprawl with new housing being largely focused on the fringes, and without better planning and design of communities and transport, these challenges will continue to grow.

»W A has the lowest proportion of journey to work trips by walking and cycling of all states and territories, and Perth the lowest of all capital cities in Australia26.

»W A lacks a strategy which provides clear strategic direction for the transport system. We urgently need better policy, planning and transport infrastructure and services to connect people and places, and create more liveable communities across Perth and WA.


Safe activities and initiatives No matter how we choose to move around, we should be safe in doing so. All of us have a responsibility to ensure our roads and transport system are safe for everyone.

To improve safety, we need to take a Safe System approach. That is, safe road users, safe vehicles, safe roads and roadsides, safe speeds and post-crash care. The Safe System recognises that although everyone makes mistakes and the human body is fragile, no-one should have to suffer the devastating impact of road trauma. It aims to prevent crashes from occurring but when they do occur, it seeks to lessen the severity of the resultant injuries. We seek to align our social and community impact activities and initiatives with the Safe System approach. This year, to help drive positive outcomes, we’ve progressed a range of activities and initiatives with our members, the community, government and/or others. This has included things like representing road users on the Road Safety Council and other government working groups; advocating for key policy and infrastructure priorities (refer to our recent publications via; and doing impactful initiatives like those showcased in this report.

Influencing Our top priority – the Regional Road Safety Program Since 2019, we’ve been calling on the State and Australian governments to fully fund a landmark State Government proposal to deliver low-cost safety treatments across 17,000km of the State’s regional road network. These roads connect nearly every regional town and community in WA. Treatments include sealing shoulders, installing audible edgelines, medians and/or centrelines to address run-off-road and head on crashes. Delivered in full, this $900 million program is expected to: » Prevent more than 2,100 people from being killed or seriously injured » Reduce regional road trauma by up to 60% » Return more than $4 for every $1 spent » Create thousands of jobs and training opportunities To secure funding, we engaged with the Premier, Ministers, Shadow Ministers, Members of Parliament and sought local Government support. The program was the focal point of our 2021 State and Federal Budget submissions, 2021 WA State Election priorities, submissions to Infrastructure Australia and Infrastructure WA. $663 million has been committed over four years to date.

24 RAC Social & Community Impact Report 2020/21

Influencing Improving motorcycle safety Motorcyclists are consistently over-represented in crashes. While the number of registered motorcycles in WA accounts for just over 5% of registered vehicles28, almost one in five (1,731)29 people killed or seriously injured on our roads from 2016 to end-2020 were riding motorcycles. » Only one in five drivers feel confident interacting with motorcyclists on our roads. RAC Member Priorities Tracker, May 2021 For many years, RAC has called on government for action to improve road safety for these users, such as clarifying rules around when motorcyclists can pass between two lanes of traffic. In March this year, WA’s road rules were amended to make lane-filtering legal, meaning riders can pass between two lanes of stationary or slow-moving traffic (travelling in the same direction as them) at a speed of 30km/h or slower. There are conditions and exceptions to this rule (e.g. the lanes must be marked, and you can’t filter within a roundabout) but from a safety perspective it’s now clear passing between two lanes of traffic at speeds exceeding 30km/hr is illegal. These changes will go a long way in helping to protect one of our most vulnerable road user groups. Find out more about these important road rules at or see the Road Traffic Code 2000 (WA).

Supporting National Road Safety Week This year, our Wardrobe of Memories illustrated one of the most difficult parts of losing a loved one, sorting through their clothes. Each item in the wardrobe represented someone who never made it home to their family last year. The wardrobe focused on missed opportunities like first steps never taken, one less kid in the classroom, a lifelong marriage lost, a bucket list not fulfilled. Remember your loved ones before you speed, touch your phone or drive tired or under the influence - don’t make them have to clear out your wardrobe. The Wardrobe of Memories was on display at Yagan Square and Joondalup Shopping Centre during the week. It then went to Mandurah Forum and Cockburn Gateway for two weeks.


Case Study

RAC Safe Travels We’re there with you, helping you travel safely. Why With borders closed or restrictions in place, Western Australians were being encouraged to ‘Wander out Yonder’ and explore our beautiful State. Caravan and camper trailer sales were skyrocketing as more people planned to enjoy holidaying at home. But more people travelling in WA means more people on regional roads that may be unfamiliar – added to that, they may also be new to towing. With regional WA consistently being over-represented in road deaths, we knew we needed to act to help keep Western Australians safe on WA roads.

What To do this, we developed and launched a free program (for RAC members and the community) in June 2020 to: »E quip road users on how to tow safely and more confidently with caravan safety sessions; and »E nsure safer vehicles on the roads with vehicle checks by qualified mechanics.

26 RAC Social & Community Impact Report 2020/21

How Caravan safety sessions run for two hours, and include a talk on the safety, legalities and practicalities of towing (such as tips for reversing) and participants get hands-on supervised practice reversing safely in a closed environment.


vehicles checked every hour on average during the safety checks (inspecting tyres, lights, oil and batteries)

Impact This year:

1,797 798

participants attended caravan safety sessions

vehicle checks were completed at 63 event days in 30 locations right across WA

We know we’ve helped improve safety on our roads, with our vehicle health checks picking up numerous dangerous mechanical issues. The most common items found include issues with the quality of tyres and wiper blades, very low oil levels (or completely empty), faulty brake lights and depleted battery levels, and the placement of batteries within vehicles and caravans. Our participants get a lot from the caravan safety sessions: “Personally, we found this session extremely useful and picked up some excellent tips. The importance of an event like this is paramount, even more so now that there is so much travelling within WA.” “I think it should be compulsory for anyone who is thinking of towing a trailer, van or boat. …I am more aware of the towing capacities and safety precautions to take when towing.”

Tales from our vehicle safety check technicians: Vehicle check report: Member arrived in a Landcruiser, it was discovered that the brake fluid was critically low, two of the flexible brake lines were perished, tyre pressure was very low, and the exhaust had a leak. The member was relieved to discover this as the vehicle is her daughters daily transport for her grandchildren. “It was great to get out into the community to meet and chat with members and non-members alike and advise them of any faults I found whilst checking their car over. In one case I found serious brake issues on a vehicle used to transport a young child. The driver was very thankful as she was unaware of the issues.” – RAC Contractor Operations Coordinator

Did you know? We’ve had a ‘safer cars commitment’ since 2012! When it comes to safety, not all cars are made equal. They can provide very different levels of safety in a crash and have differing abilities to help you avoid one. The safer the car, the better the potential outcome for the occupants and others. That’s why we don’t insure or finance any (new or used) vehicles manufactured from 2012 onwards which have been rated by the Australasian New Car Assessment Program (ANCAP) and did not achieve or stars. ANCAP, which is supported by RAC and Australia’s other motoring clubs, uses a range of tests to simulate how cars are likely to perform in a crash and the likely injuries to occupants. Cars are given 0 to 5 stars, with 4 and 5-star cars being much safer. We’ve consistently called on Government for the display of ANCAP star ratings to be mandatory at the point of sale to help drivers prioritise safety when buying a new car. If you have or are thinking about buying a used car, the Used Car Safety Ratings (UCSR) program reviews crash data from more than eight million police-reported road crashes, covering hundreds of vehicle models to give each car a star rating. Do you know your car’s safety rating?


don’t know the safety rating of their vehicle


4 in 5 82%

said safety was an important factor when purchasing a vehicle support mandatory display of safety ratings at the point of sale RAC Member Priorities Tracker, July 2020

Want to take the worry out of preparing for your next WA adventure? Make the most of RAC’s free vehicle health checks and caravan safety training sessions with Safe Travels. Visit:


Case Study


RAC Rescue helicopters

These helicopters and crew have touched the lives of many Western Australians.

We’re supporting lifesaving services, sponsoring the State’s only 24/7 emergency rescue helicopter service that is airborne within 15 minutes of a call coming in.

They’ve flown more than 8,250 missions, the majority in response to road crashes in the regions.

Why We want to prevent crashes occurring. When that’s not possible, we want to reduce the impact. The quicker emergency services can reach the scene of a serious crash, provide critical care, and transport those injured to hospital, the better the likely outcome. The hour immediately following such crashes is known as the “Golden Hour”. This is when the chances of preventing death through prompt medical treatment are the highest.

In just the 12 months to end-June this year:

145k 1,596 323

kilometres flown

hours spent on missions

incidents attended relating to road crashes (679 lifesaving missions in total)

What RAC has been sponsoring WA’s only 24/7 emergency rescue helicopter service since 2003. The service is funded by the State Government and managed by the Department of Fire and Emergency Services (DFES).

How The two RAC Rescue helicopters, based at Jandakot in Perth and at Bunbury, provide vital search and rescue and critical care medical services to the WA community.

28 RAC Social & Community Impact Report 2020/21

Research from Edith Cowan University published last year highlights the lifesaving impacts of the RAC Rescue helicopters. It found that Western Australians are up to 50% more likely to survive a major crash if they’re taken directly to a Perth hospital by rescue helicopter compared to patients transported by road to a country hospital first30.

The lived experience The extraordinary contribution the RAC Rescue helicopters make to the lives of so many Western Australian people cannot be overstated. Here’s just one story of how the RAC Rescue helicopters helped give a motorist his best possible chance of survival during the most terrifying day of his life. Jimmy Maher, a Wurundjeri man originally from Melbourne, was travelling to his home in Bullsbrook when his car ran off Great Northern Highway while travelling at 100km/h. A witness rang triple zero, and soon the police, fire and rescue and ambulance were on the scene. To give Maher, aged in his early 70s, the best chance of survival, a helicopter flight to Royal Perth Hospital would be critical. On duty that day for the Jandakot-based RAC Rescue helicopter was pilot Andrew Greenall, aircrewman Chris Peacock and critical care paramedic Madelyn Coertzen.

Coertzen took in Maher’s condition, calmed and reassured him, gave him strong medication to get him out of the car with minimal pain, and monitored him while they were flown by Greenall and Peacock to Royal Perth Hospital.

them all, especially the critical care paramedic because she was the one who made all the decisions that got me to today,” Maher said. It’s amazing when you’re contributing to something that actually saves your life in the end.”

Maher’s injuries were extensive. They included 11 fractured ribs, a fractured sternum, a punctured right lung, a fractured nose and eye socket, four fractured vertebrae and a smashed femur. It would be five weeks before he could return home in a wheelchair. When Maher had recovered enough, he took the time to meet the RAC Rescue helicopter crew who had saved his life. He has been an RAC member for over 30 years. “It was hard not to break down and cry, but I could sincerely thank

The RAC Rescue helicopters are sponsored by RAC, funded by the State Government and managed by the Department of Fire and Emergency Services (DFES).

Image credit: Richard Ashford-Hatherly


Case Study

Impact Protection Vehicles We’re passionate about making our roads safer to protect our people and members.

Impact Since they were first deployed in June 2018, the IPVs have been dispatched to thousands of incidents, helping to protect the lives of those at the scene.


members have been kept safe this year with our IPVs.

Why Roadsides, particularly on high-speed roads, are a dangerous place for stranded motorists, road workers, emergencyservice personnel, police officers, tow-truck drivers, roadside assistance patrols and all those who call the roadside their place of work. To help keep our people and members safe, in collaboration with Main Roads Western Australia, RAC operates two Impact Protection Vehicles (IPV) to provide a shield when our patrols and tow truck drivers are attending roadside events on highspeed metropolitan roads.

What The IPV acts like a crash cushion. Positioned behind a breakdown situation, the IPV will absorb the energy from an impact if there was a crash, protecting those at the scene. It also helps increase the survivability for the driver who crashes into the IPV rather than another vehicle.

How The IPVs are sent to incidents attended by tow trucks and patrols from RAC Roadside Assistance on the Kwinana and Mitchell freeways, as well as the Roe and Tonkin highways.

30 RAC Social & Community Impact Report 2020/21

“As a patrol every bit of safety counts out on the road. When I first heard about the introduction of the IPV, I thought this is a great idea! Having a large vehicle to help protect you and warn oncoming traffic there’s danger ahead is a great step forward for roadside safety and recovery. I’ll never forget the first IPV assisted breakdown I went to – it was on the side of a very busy Mitchell Freeway. It was such a great experience having the safety net of a purpose-built mobile protection vehicle behind us, protecting me and our member. We felt so much safer with the IPV there. I’m so glad we have them.” – RAC Roadside Assistance Patrol

Influencing SLOW DOWN, MOVE OVER for the safety of the community and roadside workers RAC began advocating for Slow Down, Move Over (SLOMO) laws in 2012, due to the deep concern about motorists not slowing down as they pass broken-down vehicles, risking lives. In late 2017, we welcomed the introduction of these new laws, requiring motorists to reduce speed to a maximum of 40km/h when they see the flashing lights of stationary emergency vehicles, tow trucks, incident response vehicles and roadside assistance patrols. Where it’s safe to do so, motorists must also move over to the next lane. SLOMO helps ensure our patrols go home safely every night. It helps ensure our members go home safely after a breakdown.


Sustainable activities and initiatives The mobility choices we make today should not impact negatively on the lifestyle and choices of future generations. To reduce harmful emissions from vehicle travel, we need greater uptake of low and zero emission vehicles, better fuel quality and mandatory CO2 emission standards for new vehicles. We’re also taking steps to offset emissions from our own vehicle fleet and support our members and people to make more sustainable transport choices. This year, to help drive positive outcomes, we’ve progressed a range of activities and initiatives with our members, the community, government and/or others. This has included our ongoing participation on government working groups such as the WA Advocacy for Consumers of Energy Forum and Electric Vehicle Working Group; advocating key our policy and infrastructure priorities including through submissions on issues such as electric vehicle taxation, light vehicle noxious emissions standards, and fuel quality; and doing impactful initiatives like those showcased in this report. .

Influencing Improved fuel quality, a priority for healthier air With the allowable sulfur content in our petrol being so high, we’ve been calling on the Australian Government to act on this important issue since early 2018. This included responding to its Better Fuel for Cleaner Air Draft Regulation Impact Statement in January that year. In 2019, we welcomed the commitment to reducing sulfur content in petrol to 10ppm by 2027, but we kept advocating for this to be brought forward – most recently in our submission in March this year on the Light Vehicle Emissions Standards for Cleaner Air Draft Regulation Impact Statement. We also highlighted improved fuel quality as a key enabler for the introduction of tougher Euro 6d noxious emissions standards for new light vehicles (another key priority of RAC’s for healthier air). In May, the Australian Government announced a package of fuel security measures and outlined its intention to bring forward the requirement for better fuel quality to the end of 2024. We welcomed this and provided input on the Government’s implementation plans in late June through the Australian Automobile Association (AAA).

32 RAC Social & Community Impact Report 2020/21

Case Study

This year, we were excited to install two 350kW DC ultra-rapid chargers in West Perth and Australind and 22kW AC destination charges at RAC Parks & Resorts in Karri Valley and Cervantes.

RAC Electric Highway® We’re charging forward on the journey to greener mobility. Why EVs were few and far between in Australia in 2014. However, with movement happening globally, we could see the potential for EVs and other e-mobility options (like electric bikes) to play a role in reducing harmful vehicle emissions. We also saw the challenges that early adopters faced, not least range anxiety and lack of charging infrastructure.

Ultra-rapid charger

Fast charger

AC charger

We’d started to advocate for the uptake of EVs, calling for investment in the much-needed infrastructure to support them. We knew more had to be done to accelerate this and tackle other barriers to their uptake in WA, and Australia.



What Our solution was to build Australia’s very first Electric Highway in 2015. We did this to ‘open the road’ between Perth and WA’s South West to EV drivers. We wanted it to be a catalyst for government and industry investment in broader EV charging infrastructure to help interested WA motorists switch to EVs. In its early days, the RAC Electric Highway® had 11 publicly accessible fast-charging stations connecting Perth and Augusta (approximately 520km). Today, it has 15 publicly accessible charging locations between Perth and Pemberton (over 610km), including 13 with fast and ultra-rapid charging stations.

Harvey Australind

Bunbury Dunsborough

Donnybrook Busselton

Margaret River Nannup


Augusta Karri Valley



How We funded, designed, and constructed the Highway. To maximise the benefits, we needed to ensure the stations were in the right locations and they’d continued to be accessible and fit for community use into the future. So, we worked with local government partners to roll out the Highway and they became the custodians of the stations in their areas. The Highway is available to all EV users in WA and, as part of the Chargefox network, they can seamlessly access these and other stations across Australia through the Chargefox RFID card and app.


EVs still represent a small proportion of the overall vehicle fleet in WA but the number on our roads is rapidly growing. In 2015 when we launched the RAC Electric Highway®, there were just 121 registered EVs in WA. In December 2020 this had grown to 1,568, and as of the end of May 2021 it was 1,900 (a 21% increase in just five months). We’re proud to be supporting and enabling the uptake of EVs, accelerating the journey to greener mobility.

Electric vehicle registrations in WA

The RAC Electric Highway® has seen a significant increase in usage in the 12 months from July 2020:

10 3,687 >56K kW


charges on average per day

890 charges per year


(more than double the 1,815 charges the year before)

438 121

of energy consumed (approx. 3.5 times increase on the previous year of 15,961.18kW)

Dec 2015

208 Dec 2016

Dec 2017

Dec 2018

Dec 2019

Dec 2020

Source: WA Department of Transport.

The most popular by far are the stations with the ultrarapid chargers in West Perth and Australind, followed by the stations with fast chargers in Bunbury, Dunsborough, Mandurah and Margaret River. This year we’ve also been excited to work with our partners to make the Highway even greener, proudly transitioning six stations (West Perth, Australind, Mandurah, Augusta, Margaret River and Bunbury) to green energy. There are currently 1,783 EV drivers using the RAC Electric Highway®.

How long does it take to charge? DC Ultra-rapid charge

DC fast charge

AC slow charge

0% to 100% in ~15 minutes

0% to 100% in ~30 minutes

0% to 100% in 4 to 8 hours

34 RAC Social & Community Impact Report 2020/21

Influencing Funding to boost EV charging across WA We were really pleased to see the release of the State Electric Vehicle Strategy in December 2020… and the funding commitment of $21 million to deliver on it. Most of this funding will go towards the delivery of statewide EV charging infrastructure, building a network from Perth to Kununurra, along the south-west coast to Esperance and east to Kalgoorlie. One thing that was missing from the Strategy though, was incentives to help reduce the cost to buy an EV. This is something we’ve been consistently calling for, and something that other States are already doing. We’ll continue to keep the pressure on so WA EV drivers aren’t left behind.

The RAC Electric Highway® is funded by RAC, with the stations now owned and maintained by our local government partners (Shire of Augusta-Margaret River, Shire of Bridgetown-Greenbushes, City of Bunbury, City of Busselton, Shire of Donnybrook, Shire of Harvey, City of Mandurah, Shire of Nannup and Shire of Manjimup). RAC has also partnered with Chargefox to install ultra-rapid charging stations in two locations, West Perth and Australind, which are owned and maintained by Chargefox.



Case Study

Less Emissions Mission We’re rewarding members who choose lower emission vehicles. Why Cleaner fuels and better access to a great range of low and zero emission vehicles will help tackle harmful emissions from car travel. But the high purchase price of EVs compared to petrol and diesel vehicles can put some people off making the switch.

What We introduced the Less Emissions Mission (LEM) back in 2012 to help make lower emission vehicles more affordable to buy and run.

44% 57%

members are considering buying an electric or hybrid vehicle for their next vehicle purchase

said the high cost of purchase is the main barrier RAC Member Priorities Tracker, October 2020

36 RAC Social & Community Impact Report 2020/21

Members benefit from a range of discounts on RAC products and services for qualifying vehicles (currently, those emitting CO2 emissions of less than 150g/km travelled): »U p to a 25% discount on comprehensive motor vehicle insurance. The discount reduces by 5% each year from the year of manufacture, down to zero discount at five years old; » Free upgrade to next level of roadside assistance cover; »0 .5% off interest rate on a car loan for the qualifying vehicle; and » 1 0% discount on labour during an RAC auto service vehicle service.

Impact In 2020, as part of our LEM initiative, around:

1,600 50k 2,345

pure EVs and hybrids were insured

members received RAC Insurance discounts for lower emission vehicles

free Roadside Assistance upgrades were given for lower emission vehicles.

Case Study

Carbon Offsetting

Between 2007 and 2012, we worked with Alterra (formerly Carbon Conscious) to offset through reforestation and tree planting in the South West agricultural regions of WA.


Since 2013, we’ve worked with Carbon Neutral Charitable Fund (CNCF) to offset through the Yarra Yarra Biodiversity Corridor project. This project seeks to re-establish the natural landscape of a 200km stretch of land through the Wheatbelt region of WA.

We seek to directly reduce the carbon footprint of our organisation where we can. It’s unfortunately not always possible to completely avoid generating emissions and still provide the services we need to for our members, like being there in times of need with our roadside assistance patrols.

The native trees and shrubs from restoration plantings undertaken in the Yarra Yarra between 2008 and 2016 were the first in Australia to be certified under the globally recognised Gold Standard accreditation (the highest level of environmental integrity). That’s why we chose this project.

We saw carbon offsetting as one of the small ways we could start to make a big difference when it comes to vehicle emissions.


We’re working to reduce the impact of our activities for cleaner air.

What Simply put, carbon offsetting is like a trade or way of compensating for the emissions produced by day-to-day activities that can’t be prevented. Offsets (in the form of Australian Carbon Credit Units) can be bought from projects that reduce, remove, or capture emissions from the atmosphere such as reforestation, renewable energy, or energy efficiency projects.

How We started offsetting emissions from our Motoring and Insurance vehicle fleets in 2002, however our records formally start in June 2007.

Through Carbon Conscious we planted approximately 18,820 trees, offsetting 4,182.3 tonnes of CO2 from our vehicle fleet. With CNCF, since 2013 we’ve offset 10,307.78 tonnes of CO2.

986 14,490

tonnes of CO2 were offset this year alone

tonnes of CO2 were offset since 2007


38 RAC Social & Community Impact Report 2020/21

Connected activities and initiatives Western Australians need to be able to move easily around their communities using a range of private, public, and shared transport options. They also need to feel socially connected and involved in shaping their local areas. We need good planning and design of places and transport to support vibrant and liveable communities and for transport to be affordable and accessible for all.


Through our social and community impact activities and initiatives we seek to support this.

Safe and connected active transport infrastructure

Here are some of the many things we’ve done this year, together with our members and partners, in acting and influencing for positive impact.

RAC has continually called on government to scale up and accelerate investment in infrastructure to support more cycling and walking. This includes the completion of the Principal Shared Path (PSP) network, creating Safe Active Streets on quieter local roads, maintaining existing shared paths, trialling innovative approaches to repurpose road space, and building green bridges.

This year, to help drive positive outcomes, we’ve progressed a range of activities and initiatives with our members, the community, government and/or others. This has included our ongoing participation on government working groups such as the Bike Riding Reference Group; advocating for key policy and infrastructure priorities including through submissions on state planning policies and 20-year infrastructure planning; and doing impactful initiatives like those showcased in this report.

Influencing A ‘fare’ ride The cost of transport has increased year on year, placing additional pressure on household budgets. For public transport to be attractive it needs to be affordable, accessible, and reliable.


of regular peak hour drivers in Perth would use public transport more often if it was more affordable RAC Member Priorities Tracker, August 2020

Increasing levels of cycling and walking has wideranging benefits for individuals (e.g. improved physical fitness and health, reduced transport costs and enhanced connectedness) and for the broader community (e.g. less cars and congestion on our roads, and reduced vehicle emissions). Returns on investment in cycling projects =

3.4 to 5.4

times the costs31

Safe and connected active transport infrastructure has been a key ask in our State Budget submissions and we welcomed the State Government’s commitment to $220 million investment over four years, which included PSP links and the construction of a 6-metre-wide Causeway cyclists and pedestrian bridge linking Victoria Park to the Perth CBD.

We’ve been doing a lot of policy development and media and government engagement around fare increases not exceeding the rate of inflation and the need for measures to be implemented to encourage more people to use public transport. This has never been more important with the impact of COVID-19 on patronage. On 18 January 2021, WA Labor announced that a reelected McGowan Labor Government would cap the price of train and bus tickets to a standard two-zone fare from January 2022.


The first $500,000 was made available through an open application process:

Case Study

Reconnect WA

» 40% of local governments applied (56 out of 138)

We’re partnering with local governments to help revitalise streets and public spaces across WA.

» 75 submitted projects


» 5 projects delivered by end-June 2021

Our streets and public spaces can play an important role in providing opportunities for us to connect with the people and places that matter to us. How safe, attractive, and vibrant they are has a big impact on how we use them, and ultimately our wellbeing and the liveability of our communities.

With the other $500,000, we’re partnering with the City of Cockburn and City of Canning on two larger scale community projects, which will be delivered later in 2021 / early 2022.

What To help breathe new life into our cities, towns and neighbourhoods, we launched an exciting new initiative called Reconnect WA in July 2020.

How We made one million dollars available to partner with local governments to roll-out community-based projects to reimagine and reinvigorate our streets and public spaces – making them more people-focused and inviting to support interaction and connection.

» 1,700+ members voted for 21 shortlisted projects » 8 successful projects

Impact The interest from local governments, our members, and the community to get involved and help drive positive change in their local areas has been inspiring. It’s been fantastic to see how well the projects delivered to date have been embraced by local people and businesses and initial data is showing great successes.


people surveyed32 across launched projects said they think initiatives like Reconnect WA are important to create active places to connect with each other and their local area

Reconnect WA seeks to help reimagine and revitalise streets and public spaces to... create vibrant and active places for Western Australians to interact and reconnect with our cities and towns, and each other.

40 RAC Social & Community Impact Report 2020/21

inspire and empower residents and business communities to co-design and drive changes in their local area.

lay the foundations for longer term changes to support safe, sustainable and connected communities.

Reconnect projects in the spotlight:

Subiaco Pop-up Square

Merredin Pop-up Piazza

Mini golf, a seesaw, colourful bunting, and light projections took the place of bitumen and cars for six weeks when part of Subiaco’s Churchill Avenue was reimagined to create a people-friendly, thriving community place. Free events ran for most of the time, with live music, roving circus performers and gardening tutorials, as well as activities like face painting and library story time.

From late December to late March, part of Merredin’s shoplined main street was transformed into a public piazza. This was to test changes in response to a strong community desire for a reinvigorated town centre to create activity and support local shops.

The idea was to create an urban oasis that would remind residents how special Subiaco is, and help support local businesses. And it worked!

82% 7k >80% >80%

increase in visitation to the town centre during the pop-up

visitors chose to linger longer

of visitors surveyed enjoyed spending time and relaxing in the space of visitors surveyed would like to see more local projects that reclaim the streets for people

The stretch of Barrack Street was closed to traffic and string lighting, street art, greenery and parklets were installed, along with a nature playground, to the delight of local children.


jump in pedestrian movement across the entire day through the area (outside of periods of activation e.g. events)


responses to the community survey (making it the most successful project consultation in recent Merredin history)

According to locals, the project offered… “something that is unique to our town” and “a space that welcomes and encourages tourists and passers through, which in turn helps our small business owners.” Following the trial, elements of the piazza have been used around town and the Shire is reviewing community feedback as it decides what permanent moves to make in the future.

“It brings vibrancy into the city and provides people with entertainment and a space to socialise. It’s encouraging people to come outside after COVID.” “It’s something interesting to do and it’s good to have public places to have fun and relax without having to spend money. It has a good community feeling. It makes the city seem more inviting and exciting.” The City of Subiaco says the information collected is informing future projects in the town centre.


Case Study

Town Team Movement and Connecting Communities Fund We’re helping enable community groups to do great things. Why When local people feel empowered to get involved in shaping and improving the places where they live, work and socialise, communities thrive. That’s why we decided to become the Principal Partner of Town Team Movement and create RAC’s Connecting Communities Fund to support Town Teams across WA.

How Through RAC’s Connecting Communities Fund we’re supporting individual Town Teams to deliver projects that: » Enhance public spaces, making them more vibrant and engaging for people to connect (e.g. murals, parklets, play space, light treatments, street beautification). » Engage the local community, support or showcase local business and activate shared or underutilised space (e.g. community engagement activities, workshops, markets, local volunteering opportunities). This year we also provided additional funding for Town Team Movement’s Regional Development Pilot, to extend the reach of Town Teams into regional areas, starting with the Wheatbelt and the South West.



Round 1 (FY20) – $52,000 funding awarded, supporting 12 initiatives

Town Team Movement is a not-for-profit, founded in WA. They enable local communities and governments to connect, organise and act to enhance their neighbourhoods and create better places to live, work and play. They do this by supporting Town Teams to make things happen.


Round 2 (FY21) – $51,300 funding awarded, supporting 11 initiatives

$80k Above: The Inglenooks by ‘Inglewood on Beaufort’ Town Team Opposite: A community mural and play space by the ‘Bend in the Road’ Town Team in Doubleview’

42 RAC Social & Community Impact Report 2020/21

Round 3 (FY22) – Up to $80,000 made available (with the additional $30,000 to support regional Town Teams)


The benefits of being part of a Town Team

We’re proud to be helping Town Teams make a difference from the ground up within their communities.

“Being part of Inglewood on Beaufort has helped me make friends and meet a lot of people in my community I usually wouldn’t have the chance to. I feel really well connected and that brings me a nice sense of belonging. I’m a country boy and I really wanted that strong sense of community you get in small towns.

When we started partnering with the Town Team Movement in 2018, there were 16 Town Teams in WA. Since then, 55 new Town Teams have formed and as of end-June 2021, there were over 70 Town Teams proactively working together to create better places across the State. The power of partnerships “Town Team Movement would not exist without RAC, our shared vision has been an integral part of enabling our success. This is the ultimate partnership any organisation could ever hope for.

Offering my time to improving my local neighbourhood has given life added meaning, too. It’s nice to walk by something and think to myself ‘I did that’.” Ben Kent, Vice Chair of Inglewood on Beaufort

RAC supports ‘the movement’ in so many ways from offering grants directly to town teams, supporting our organisation to capacity build, supporting the creation of new town teams, broaden awareness and excitement around the movement, and contributing ideas and passion. Town Team Movement helps RAC bring its vision for connected communities to life. We help strategise to better engage staff, members and communities and provide a direct connection to local people striving to create positive change in communities right across WA. We’re proud advocates and a network of positive community leaders and change makers in our own right, but together we achieve more.” Jimmy Murphy – Co-Founder, Town Team Movement

Town Teams are doing great things… join the movement! Town Teams are groups of local people – residents, business owners, neighbours – who have come together to drive positive change, enhancing their local area by revitalising and activating community spaces. If you’re interested in making a positive change to benefit your community, why not join or start a Town Team in your area? To find out how, visit:


Case Study

WHOOSH mobility trial at UWA Exploring shared mobility services. Why The University of Western Australia (UWA) Crawley campus experiences a lot of traffic and parking pressures. Staff, students, and visitors want and need better options for how they move around – both on and off campus. These are challenges experienced in many locations across Perth and WA. Could there be a role for shared mobility?

What In a WA first, we partnered with UWA to trial a new multimode shared transport scheme to better connect staff, students and visitors to places on the Crawley campus and at Queen Elizabeth II (QEII) Medical Centre. They could also take advantage of the Whoosh services to travel further afield for leisure and other purposes. The trial aimed to: 1. Ease mobility issues at UWA; 2. P rovide valuable insight into how people want to move around their communities – in this case, their university; 3. I ncrease awareness, consideration and use of shared and active modes of transport; and 4. Understand the potential for car share and shared bike and e-bike solutions to be run as ongoing services.

44 RAC Social & Community Impact Report 2020/21

How It ran from 17 February to 15 November 2020, but unfortunately services did have to be suspended for 15 weeks33 due to COVID-19. Whoosh brought together several shared transport options, including bikes, e-bikes and car share, with ‘Whoosh Mobility Hubs’ at seven locations.

Impact While COVID-19 significantly impacted the trial, over 1,000 users enjoyed the convenience the Whoosh services provided as an easy way to move around.

6,060 70% 4%

trips taken using Whoosh Services

of users were very/ somewhat satisfied

of all staff and students used at least one service

Whoosh helped us trial the effectiveness and better understand the role of new shared mobility solutions in solving defined mobility problems. As we focus on creating more connected communities, trials like these are a great way for us to explore the changing mobility landscape, understand user expectations and identify potential solutions.


Being involved Our members are at the heart of our social and community impact efforts. We could not do what we do without them. And we do what we do for them. Together with our members, partners, and all Western Australians, we’re working towards a better WA. There are many ways you are and can be involved. Participate in RAC Council Elections and Annual General Meetings (AGMs) Our member’s input is important to us. Our eligible members are encouraged to get involved in our annual Council Elections and AGMs. The RAC Council provides guidance and direction as we serve our members in working towards a better WA. The Council is made up of 15 elected members, who are voted in by our members to represent them over a three-year term.

46 RAC Social & Community Impact Report 2020/21

The nomination and election process starts in July each year, with ballot papers distributed via our member magazine Horizons and new appointments announced at that November’s AGM. Our AGM provides an opportunity for our members to hear about the organisation’s performance from senior leaders, to ask questions and raise suggestions. For more information, visit:


How we commute How do you get to work or study?

89% drive a car


catch the train

11% walk

7% cycle


catch the bus


said driving was their preferred way to commute. Note: Some respondents nominated more than one mode of travel.

Cost Share your of views through transport surveys

Annual vehicle running costs

Vehicle category

We asked our members to estimate what they

they spend we in a year on the cost Surveys thought are one ofmight the ways undertake research to Small of running vehicle. On average, members needs, thoughts, car help us to betteraunderstand our member’s estimated they spent $3000-$4000 each year. and opinions. Medium The actual cost of running a vehicle varies for

sized SUV

Interested in Cost Example Cost with loan without loan sharing your opinion? vehicle brand repayments repayments

Joining RAC Opinion is a way to be invited to take part in a Hyundai range of research activities $2,830 such as surveys, $9,578 group meetings i30 and user testing. It’s an opportunity to see the latest RAC Toyota (often before it’s launched) and help to design advertising $3,329 $12,817 newRAV4 products and services.

One example our Member Tracker, launched differentisvehicle categories,Priorities but when loan Large Mazda in January 2020 toaregather insights into how repayments included, actual running costs members are $4,822 $16,566 Around 90,000 of our members have already signed up and SUV CX-9 Sport higher than the range moving become aroundsubstantially their communities, their key concerns and are sharing their views on topics like transport, road safety RAC’s 2020 Vehicle Operating Costs Survey. estimated costs. how theyof think things could be improved. and local community issues. It’s a great way for our members Each month, we invite members who have signed up to ‘RAC Opinion’ to complete surveys with a different feature topic like travel choices and preferences, congestion, cycling, vehicle safety and many more. Through this we’re gathering insights to inform our social and community impact policies and priorities. We also ask core questions each month on connectedness, which feeds directly into our Social Impact Metric. Over the next 10 years we want to see a positive change in how connected our members are feeling to and within their community.


to have a say and provide invaluable insights which help inform and guide what we do. Participation is optional and members can opt in to enter frequent prize draws. If you’d like more information about RAC Opinion or to join, visit: We’d love to hear your views!


Cast a vote for community projects This year, for the first time, we were excited to give members the chance to get involved in helping us decide which community projects we support through our Connecting Communities Fund and Reconnect WA initiative. As a pilot initiative, a sample of members were invited to vote for their favourite shortlisted project through a digital platform.

3,372 >$550k

members voted

in funding allocated

The member vote favourite for the Connected Communities Fund was the Telstra Block Park Revitalisation in Dunsborough. This was delivered in June 2021.

Above: Celebrating 50 years of membership with our Gold Life members

48 RAC Social & Community Impact Report 2020/21

The favourites for Reconnect WA were Subiaco Pop-up Square in the City of Subiaco and Gnalla Pop-up Plaza at the Nollamara shopping centre in the City of Stirling. These two projects were launched in March and were a huge success. We were also excited to be able to invite members who voted for the Subiaco Pop-up Square to attend the VIP Launch event. The member vote pilot went so well that we’ll be giving more members more opportunities to help decide the community projects we support.

Attend an event Each year we host various events to engage, educate and inspire our members and the WA community. One of the favourites for members and our people alike is the Gold Life Morning Tea. This year we acknowledged and celebrated 900 loyal members who reached 50 years of membership. The event was held at Crown with a presentation from the Group CEO about our new Purpose, Vision and Mission. Our members were gifted a gold pin to mark the occasion and were presented with a copy of The Road Patrol magazine from the year they first joined.

Spotlight on road safety education We offer free road safety education programs, resources, and events to primary and secondary school students across WA. This year, together with our road safety education partners, we reached 61,194 students. » Since 2012 we’ve hosted RAC bstreetsmart, a free road safety event for Year 10 to 12 students at RAC Arena. In that time, this annual event has educated more than 65,000 secondary school students about the consequences of distracted driving, speeding and drink driving. It features a crash scene re-enactment attended by real emergency services, just as it would occur at a real crash site. Students also hear from guest speakers who have been directly impacted by road trauma.


students attended across two days this year

» Since 2019 we’ve also been delivering RAC Project Road Smart® to senior schools in regional WA. Students watch a crash re-enactment filmed as a docudrama and hear from guest speakers.


students attended events this year

» We continue to deliver our comprehensive in-class presentations and workshops at primary and secondary schools across WA.


primary and 11,352 secondary students took part this year

» Our annual Leavers and Easter Pit Stops along Forrest Highway continue to be a great reminder of the need to pull over for a break while on a road trip.


The RAC Intellibus® is a Level 4 (High Automation) vehicle. All aspects of the driving task are automated in certain environments, with the vehicle using multiple sensors and telecommunications systems to localise itself and detect obstacles. This enables it to interact and react within a dynamic road environment.

Participate in trials and demonstrations Through trials and demonstration projects we’re helping our members and the community (as well as industry leaders and government) get involved in imagining, experiencing, and helping to shape a safe, sustainable and connected future.

RAC Intellibus® Trial With technology rapidly advancing, RAC started to imagine the possibilities of automated vehicle (AV) technology to dramatically change the way we move around and save lives on our roads. We knew we needed to know more, and we wanted to help plan and prepare for this future. With the support of the WA State Government and City of South Perth, on 31 August 2016 we launched Australia’s first driverless and electric vehicle trial operating on public roads to: » Explore the benefits and potential impacts of driverless vehicles; »G ive Western Australians the chance to see, use and experience driverless technology; and »H elp WA and Australia prepare for the changing nature of mobility and support the safe transition of these vehicles onto our roads. Five years on, it’s now Australia’s longest running trial. It’s provided thousands of people the opportunity to experience and learn about the technology and potential benefits it could bring.

50 RAC Social & Community Impact Report 2020/21

Did you know? Since the Intellibus® first started carrying passengers on public roads:

23k+ 30k

passengers have experienced driverless vehicle technology firsthand

96% 98%

rated their experience as positive or extremely positive

driverless kilometres have been travelled on public roads in South Perth, Busselton and Geraldton

think a vehicle like the Intellibus® could be used as a service in WA in the future

» T his financial year alone, the Intellibus® has travelled 4,000 driverless kilometres carrying 6,200 passengers.

In the not-too-distant future, vehicles like the RAC Intellibus® could:

Save lives and prevent serious injuries on our roads

Improve mobility options for the elderly, disbled and regional residents

Reduce vehicle emmissions

Demonstrating the possibilities in regional WA In May 2019, the Intellibus® became the first driverless vehicle to operate on public roads in regional WA with our successful demonstration in Busselton. This was such a hit that we decided to visit Geraldton in September 2020. With the support of the City of Geraldton and the Museum of Geraldton, we gave over 2,000 Western Australians who live in and visited the Mid West region an opportunity to experience driverless technology. The Intellibus® travelled on a 2.8km loop along Foreshore Drive and through the heart of the city centre. It was a milestone route with 13 roundabouts, meaning during its 12 weeks in Geraldton the Intellibus® passed through roundabouts 7,500 times autonomously! We also ran the RAC Imagine Program™ at the museum, and 448 students from 19 schools got to take part.

Reduce congestion

Improve efficiency and convenience

The trial’s also enabling us to gain and share insights with government and industry about how these vehicles could safely operate on our roads and as part of our transport system. This has included things like our learnings around passenger, road user, and community experiences and readiness; privacy, system security and insurance considerations; and vehicle technical capabilities and operational performance, which are all important considerations in preparing for the driverless future.

Want to jump on board for the driverless journey? Starting at the RAC Intellibus® Hub at the eastern end of South Perth Esplanade, the free 3.5km journey takes you along the picturesque South Perth foreshore. Passengers can stay on board or hop-off at one of Perth’s oldest landmarks, the Old Mill, to explore the grounds or join a guided tour. Pre-registered passengers can jump back on, subject to seating availability, to head back to the hub. The Intellibus® operates every 30 minutes, Thursday to Sunday, during its operational hours. To book a ride, visit:


RAC Imagine Program™ The RAC Imagine Program™ was launched in 2019. It provides an opportunity for young Western Australians (Year 5 and 6) students to discover past and future technologies, and learn about the changing nature of transport, mobility and road

RAC Intellibus® Ride

safety, whilst addressing aspects of STEM (Science, Technology, Engineering and Mathematics) and HASS subjects (Humanities and Social Sciences). During the excursion, students participate in six planned activities.

Students will experience Australia’s very first Automated Vehicle trial and head off on a 3.5 km journey starting at the Old Mill. The RAC Intellibus® will travel along the South Perth Esplanade, where students will observe how the vehicle interacts with road users.

AV Technology and the Future of Transport Students will learn about the technology the RAC Intellibus® uses; LiDARs, Cameras, GPS bases, radio connectors and more, and will discuss how these are essential for AV operation.

Old Mill and Millers Pool Tour by the City of South Perth Students will take a guided tour of Kareenup and Goorgygoorgup (Mill Point and Millers Pool), and learn about the thousands of years of Noongar use of this iconic site. The transport of the past is visible and tangible from the edge of the Pool, with views of the Narrows Bridge, spur channel and ferry crossing across the Swan. Students will reflect on the evolving nature of transport technology, and how methods of travel create cities, countries and lives.

52 RAC Social & Community Impact Report 2020/21

In collaboration with the City of South Perth, the Program:

» Educates students about AV technology; and

»H elps students see and experience both past and future technologies;

»D iscusses next steps for safer, more sustainable and better-connected communities.

RAC Rescue Experience

Students will use the virtual reality headsets to experience a RAC Rescue Experience in action and attending a car accident. Students will understand the benefits of the RAC Rescue helicopter, and how the initiative supports RAC's road safety advocacy program.

Imagine the possibilities

Students will consider the future of mobility and transport and reflect on the technologies observed throughout the day by creating their own recycled sculpture aligned to safe, sustainable and connect communities.

Coding and Road Safety Students will use the Edison robot, which will teach computational thinking and computer programming in a hands-on way. Features of the Edison play an important role in the understanding of AV technology and coding components.


Our People Working at RAC means being part of making WA a better place. As an employer of choice, we strive to ensure our 1,800 people have the best work environment possible. We’ve been working hard to ensure a diverse and inclusive, culturally rich, and professionally rewarding workplace. We want our people to feel safe, respected and empowered to deliver their best.

On International Day of People with Disabilities, we supported the National Disability Services (NDS) campaign to highlight the importance of ACROD parking bays.

54 RAC Social & Community Impact Report 2020/21

Diversity and Inclusion Our approach to Diversity and Inclusion includes working groups, which guide and progress action for Reconciliation, Enabling All Abilities, and Gender Equality and LGBTQI+. A series of communications and events have been run throughout the year, including during Pride Month, NAIDOC Week, National Reconciliation Week and on International Day of People with Disability and International Women’s Day.

Spotlight on Reconciliation Our journey towards reconciliation began in 2014 with our Reflect Reconciliation Action Plan (RAP), starting a commitment to the celebration and respect of Aboriginal and Torres Strait Islander people’s cultures and histories throughout WA. In 2016, we developed our Innovate RAP, where we focused on strengthening our relationships with Aboriginal and Torres Strait Islander people. We also engaged our people and the community in various reconciliation activities. We’re continuing our journey towards reconciliation, shortly launching our next RAP. This will set longer-term strategies and work towards employment and procurement targets and goals, as well as advancing our own knowledge and supporting meaningful engagement in the community. Some of the activities we’ve done have included giving our meeting rooms Noongar names, introducing Acknowledgement of Country at events, and commissioning artwork by local Aboriginal artists to feature in our offices. National Reconciliation Week is a highlight in calendars, with activities to engage, educate and inspire a greater understanding of Aboriginal peoples, history and cultures. This years’ featured animal totem weaving workshops to craft hand-woven animals from raffia and other natural fibres and ‘Acknowledge This’ workshops to help our people create a genuine and authentic Acknowledgement of Country to share at the beginning of presentations, discussions and meetings at work, home or out in the community.

RAC Community Volunteering Program We’re proud to offer our people opportunities to volunteer and give back. Volunteering builds a stronger sense of community and creates a ripple effect where the giver feels good and can see the flow on effect for others. We partner with local and credible not-for-profit organisations. Together with our partners, our collective efforts greatly benefit the lives of those supported through our program. With our new organisation-wide Purpose and Vision, this year we commenced transforming our program to engage and mobilise our people more in activities which directly contribute to this. As part of our partnership with Town Team Movement, some of our people had the opportunity to get involved in delivering community-led projects we were supporting through our Connecting Communities Fund.

“My Busselton” Art Project The project engaged six local artists to paint murals along Opal Lane, in the heart of Busselton, revitalising the space into a location for future community events. Artist Anita Revel provided an opportunity for our people and members of the local community to help complete her piece. “Being given the chance to get in with the community and to see RAC’s commitment to a Better WA was amazing. It was also an awesome opportunity to meet fellow RAC staff and connect with them in a way that I normally wouldn’t.” “Thoroughly enjoyed volunteering at the event and feel so proud being part of RAC.” “It was great to see the creativity and artistic work as I love creating myself, so it was right up my alley. Being a part of the vision for the Busselton Community was very inspiring and rewarding.”


Telstra Block Park Revitalisation, Dunsborough In June, we helped revitalise the land surrounding an old Telstra building in Dunsborough, transforming it into a welcoming parkland where locals and visitors can meet, socialise and relax. “This is what a purpose led member-based organisation is all about - getting out into the community and actively engaging with members and community groups to help make life better in WA!” “I really enjoyed meeting and working with other people from within RAC, but also the others from the City of Busselton and Town Teams. On the day we received great feedback from locals and tourists to how well we were working together to achieve the project.”

56 RAC Social & Community Impact Report 2020/21


of our volunteers helping to deliver these two projects said it helped them to better understand our ‘Connected’ impact area.


requested more information on how to join or start their own Town Team.

We think this shows our community volunteering program is a great way not only to engage our people but also inspire them to act on our Vision in their own time, and this is fantastic!

RAC Community Education Ambassador Program This year, we’ve been piloting a Community Education Ambassador Program to provide our people with opportunities to deliver engaging presentations to community groups on topics related to road safety, lifestyle and mobility in WA. Through participating, our Ambassadors get a chance to work on their public speaking skills while engaging with and educating our members and the community, aligned with our Vision. The program has proven hugely popular, with nine Ambassadors delivering the 2021 RAC Beyond the Roads program. As of end-June 2021:

23 717

presentations had been delivered

community attendees

Our Ambassador’s thoughts: “Going out and actually talking to some of our longest standing members has been an incredibly enriching experience for me. They have genuinely enjoyed having RAC come out to talk to them, but not as much as I have enjoyed meeting and speaking with them.” “The position combines my passion for both road safety and community volunteering. It was an honour to represent RAC and further educate the community about road safety issues. It was a warm and fuzzy feeling to see how many hands go up when you ask if they are RAC members and see pride on the faces of those who are Gold and Gold Life members.”

Some of the great causes our people are supporting We’re proud that our people are incredibly generous with their time and money by fundraising each Mo-vember, coordinating raffles for this year’s devastating bushfires for the Lord Mayor’s Disaster Fund and donating warm winter blankets and sleeping bags for the Perth Homeless Support Group. In June, our Auto Service Morley team completed Lifeline Australia’s Push-Up Challenge, doing an impressive 36,450 push-ups to inspire conversations about mental health and wellbeing at home and in the workplace.


58 RAC Social & Community Impact Report 2020/21

Our future We’re excited about working together with our members, our people, government, industry, and the WA community as we continue along on the journey towards a safer, sustainable and connected future for Western Australians. Our road ahead Some of things we’ll be focusing on in the shorter term include: » Increasing awareness and understanding of our new Purpose, Vision and Mission; » Continuing our policy and government relations activities to advocate for key policy commitments and infrastructure investments (e.g. securing funding to implement the Regional Road Safety Program in full); » Delivering impactful demonstration projects (e.g. our automated vehicle program) and community-focused initiatives (e.g. Reconnect WA, and Town Team Movement partnership and Connecting Communities Fund); » Exploring ways our people and members can work together to shape a better WA (e.g. through RAC’s CoLAB; creating a more inviting and engaging space for member interactions and involvement at our Head Office in West Perth; and transforming our community volunteering, education and sponsorship programs, and exploring new partners, to maximise alignment and contribution across our three impact areas); » Identifying new initiatives to add to the evidence base and engage, educate, and drive change (e.g. air quality monitoring); and » Exploring new and emerging mobility and lifestyle trends, technologies, and solutions to better understand, respond to and plan for the implications and opportunities (e.g. associated with a shift towards electric vehicles). This includes in diversifying and reshaping our member products and services, as well as considerations for our operations.

Spotlight on Sustainable We’re keen to better understand real-time air quality around Perth. So, we’re testing a network of air quality monitoring sensors to gather some initial data. Moving forward, we’ll be considering how we can use and share this to support our social and community impact activities, including to engage, educate and inspire collective action to reduce our vehicle emissions and the impacts on our health and the environment. We’ll be doing a lot of other things in FY22 to help reduce vehicle emissions. Here are just a few examples of actions we’ll be taking to continue to help support the uptake of low and zero emission vehicles: » Continuing to work with our partners to further enhance the user experience for the RAC Electric Highway®. This includes replacing some charging stations, continuing to work with local governments to transition more stations to green energy, and promotion activities; » R eviewing our Less Emissions Mission as a reward-based initiative, and an opportunity to engage, educate, and influence purchasing decisions; » Continuing to call on the government to address barriers to the uptake of low and zero emission vehicles; and » Exploring a procurement policy for new and replacement cars for our vehicle fleets that priorities EVs – where no practicable electric option is available, hybrids would be the next choice, followed by petrol and then diesel.


Exploring new products and services with and for our members We’ll continue to explore and test new and more flexible products and services to better cater for the changing needs of our members, aligned with our Purpose, Vision and Mission... …like Range Insurance, which is backed by RAC Insurance. Range was launched in April 2021, offering car insurance that rewards people for driving less. By walking, cycling and/or catching public transport to work on some days, or by just keeping your car at home more often, not only are you helping to reduce traffic on our roads and harmful vehicle emissions, but you could also save money.

RAC CoLAB We’re building the RAC CoLAB, a way to discover opportunities and co-design solutions with our members, our people and the broader community. Through the CoLAB, and its dedicated support team, we use the latest in human centred design, business and technology, to fast track the process of turning great ideas into reality and ultimately enhance the value and experience for our members and community. We’re looking forward to creating diverse opportunities for members to engage in the design, prototyping and testing and everything in between.

Range offers the flexibility to choose the days you drive and save on days you don’t. The comprehensive car insurance covers you every day of your policy, whether you drive that day or not. To find out more, visit:

Continuing our purpose-led, member centred journey As a purpose-led member organisation, our future depends on being member-centred – on creating more value for our members, focusing on our community, and enabling us all working together better.

The creation and embedding of our new Purpose, Vision and Mission, and the RAC CoLAB, as well this Social and Community Impact Report are just a few of the things we’ve already been doing to progress on our journey.

So, we’ve embarked on a five-year organisation-wide transformation program to do just that.

There is much more to come, including transforming our community volunteering, education and sponsorship programs to strengthen their contribution towards our Vision.

With the help of our members, we identified multiple initiatives under the themes of: Social and Community Impact, Member Value, and Achieving Together.

60 RAC Social & Community Impact Report 2020/21

This will continue to be a focus for us over the coming years.

Our performance Safe

We’re at the start of our journey to our Vision 2030. Moving forward, we’ll continue to monitor and report against our Social Impact Metric below.

Our indicators, measures, weightings and targets for the safe impact area are shown in the tables and graphs below.

The Metric was developed in 2018 and adopted in 2019, based on the most appropriate and current publicly available data at the time. It will be reviewed periodically over the next 10 years to ensure it remains fit for purpose, with new and richer data sources becoming available for example.


Think safer roads, vehicles and people, to save lives and serious injuries. » W estern Australians feel safe utilising all modes of transport. ​ » The rate of road deaths and serious injuries in Western Australia is approaching zero.​ » W estern Australia has safe transport infrastructure. ​ » N ew vehicle technology and safety assurance frameworks are protecting occupants and other road users from crashes.​ » Road users are taking responsibility for themselves and other road users.​ » Road safety is a social, health and economic priority for Western Australia.​ » Appropriate speed limits have been implemented and are increasing human survival rates in the event of a crash.

Serious injuries per 100,000 persons Serious injuries per 100,000

In 2020, 1,554 people were seriously injured on our roads (equating to a serious injury rate of 58.2 per 100,000 people in the population) and 156 people were killed (equating to a fatality rate of 5.81). By the end of 2025, we want to see the serious injury rate having dropped to 29.1 and the fatality rate to 2.9.





Data sources

Reduced serious injuries

Serious injury rate per 100,000 persons


50% reduction by end-2025 from a 2020 base

Serious injuries = Main Roads WA crash data (annual); Population = ABS.Stat – Quarterly Population Estimates (ERP) – via Cat 3101.0 (quarterly)

Reduced fatalities

Fatality rate per 100,000 persons


50% reduction by end-2025 from a 2020 base

Fatalities = Road Safety Commission WA Road Fatalities (quarterly); Population = ABS.Stat – Quarterly Population Estimates (ERP) – via Cat 3101.0 (quarterly)

120 100 80


60 40































Fatalities per 100,000


Fatalities per 100,000 persons





9 8 7 6 5 4 3 2 1 0



emissions currently sit at 1.18g/km travelled by car and CO2 emissions at 270.7g/km travelled by car. By 2030, we want to see these emissions reduce to 1.027g/km and 224.8g/km respectively.

Our indicators, measures, weightings and targets for the sustainable impact area are show in the table and graphs below. Based on the most recently available data, NOx


Think low emission vehicles and initiatives for cleaner, healthier air.​ » H armful emissions (CO2, NOx, particulates) from passenger vehicles are reduced in line with international benchmarks.​ » P roactive initiatives have been implemented to improve air quality.​ » L ow emission vehicles are widely available, affordable and a popular choice.​ » I nfrastructure supporting alternative vehicle technology is broadly accessible.​ » W estern Australians better understand and are able to reduce the life-cycle impacts of owning or operating vehicles.​ » A range of fair and effective funding options have delivered a high-quality transport system.

NOx emissions per km (g/km) N0x emissions per km





Data sources

Healthier air

NOx emissions per kilometre travelled by car


15% reduction in 2030 from a 2016/17 base (but capped at 10% increase in 2025 from the base)

Fuel sales = Australian Petroleum Statistics (annual); Emission factor = European Environment Agency; VKT = BITRE Australian Infrastructure Statistics, VKT, Car, WA – direct from BITRE (annual)

Cleaner air

CO2 emissions per kilometre travelled by car


20% reduction in 2030 from a 2016/17 base (3% in 2025)

CO2 emissions = Australian Greenhouse Gas Inventory (annual, data lag); VKT = BITRE Australian Infrastructure Statistics, VKT, Car, WA – direct from BITRE (annual)

1.40 1.20 1.00 0. 80 0. 60


0. 40






















300 250 200 150 100

















50 2011-12



CO2 emissions per km


CO2 emissions (g/km) per kilometers travelled by car





*These targets were modelled using the most recent data at the time for both indicators (i.e. 2016-17), and consider, amongst other things, annual variability and upwards trends (CO2 emissions from cars are projected to increase to 2025), the Australian Government target of 26-28% reduction in total greenhouse gas emissions from 2005 to 2030, and need for significant national policy levers to achieve reductions.

62 RAC Social & Community Impact Report 2020/21


For our second measure, we have limited data with our survey only having commenced in January 2020. Currently, by 2030, we’re aiming for at least a 5% increase in the calculated score for how connected people feel to and within their community.

Our indicators, measures, weightings and targets for the connected impact area are shown in the table and graphs below and on the next page. For our first of four measures, the most recently available data shows a decrease in vehicle kilometres travelled (VKT) per capita from our baseline of 7575.27 in 2017-18 to 6896.78 in 2019-20. This is believed to be in a large part reflective of initial decline in travel associated with lockdowns and increased home working due to COVID-19. While not reflected in the source data yet, other traffic data has shown increases since the initial decline. By 2030, we want to see a 5% decline from the baseline.

» G ood urban design and well-planned communities are enabling better access to transport options and enhanced social connectedness. ​ » People are seamlessly connected by a flexible range of private, public and shared transport options (e.g. public transport, cycling, walking, car, motorcycling, personal transporters, aviation), infrastructure, services and technology.​ » Congestion has been managed to protect the livability and productivity of the State.​ » The benefits of digitisation are realised and enhance mobility while protecting personal privacy and data.​ » Transport is affordable and accessible.



Data sources

Enhanced liveability

Vehicle kilometres travelled (VKT) per capita


5% reduction in 2030 from a 2018 base (0.43% annually)

VKT = Australian Infrastructure Statistics, VKT, Car, WA – direct from BITRE (annual); Population = ABS Demographic Stats – Cat 3101.0 (quarterly)

Extent to which people feel connected to and within their community


5% increase in connectedness score from a 2020 baseline

RAC survey providing a composite measure derived from questions exploring the relative importance of, and level of satisfaction with, four dimensions of community connectedness – access to destinations, availability of preferred transport options, sense of community and look and feel of the area (monthly)

Cost of private motoring


Change at or below CPI

Cost of private motoring = ABS Consumer Price Index, Australia Cat 6401.0 – Table 9 (quarterly); CPI = ABS Consumer Price Index, Australian Cat 6401.0 – Tables 1 & 2 (quarterly)

Cost of public transport


Change at or below CPI

Public transport standard 2-zone cash fare = State Budget Paper no.3, Appendix 8, Table 8.10 (annual); CPI = ABS Consumer Price Index, Australia Cat 6401.0 – Tables 1 & 2 (quarterly)

Affordable mobility

6000 5000 4000 3000 2000



















1000 2012-13





VKT per capita




Vehicle kilometers travelled (VKT) per capita



Think well-planned communities and transport that connect people and places

Our third and fourth measures relate to transport affordability. Throughout the next ten years, we want any increases in costs of motoring and public transport to remain at or below the rate of inflation, known as the Consumer Price Index (CPI). In 2020, private motoring fell below CPI and public transport fares were frozen (although the change was zero, it was slightly above CPI due to negative inflation).

*This target was modelled and adopted prior to COVID-19 and the resulting impact of lockdowns on mobility (e.g. VKT in 2019-20).


Extent to which people feel connected to and within their community

80 70 60

Survey results



40 30 20

Change in cost of motoring


Private motoring component CPI


% change in CPI















0% -2%







2024 2025













Change in Transperth standard 2-zone cash fare


Change in cost of public transport





6% 5% 4% 3% 2%

64 RAC Social & Community Impact Report 2020/21

















1% 2013

% change in CPI

Overall progress towards our 2030 targets Our composite metric, derived from the above elements, shows that we are currently tracking at ‘Meeting target – moderate’. Which means we are within range of where we need to be for this reporting period to continue to make good progress towards where we want to be in 2030.

This is the first report of its kind for RAC, and we’re committed to developing and expanding how we report on our impact in the years ahead.

Progress towards 2030 targets:

Target ranges Not meeting target - high Not meeting target - moderate Not meeting target - low Meeting target - low Meeting target - moderate Meeting target - high

For more information on where we stand on issues of importance to creating a safer, sustainable and connected future for Western Australians, visit:


66 RAC Social & Community Impact Report 2020/21

We’re all in for a safer, sustainable and connected WA.


End notes 1 D epartment of Health (2017). Western Australian state trauma registry report. Retrieved from: Hospitals/RPH/About%20us/News/wa-state-trauma-report-2015 2 Calculation based on data provided by Main Roads Western Australia. (2021). 3 A ustralian Bureau of Statistics (2021) Regional population. Accessed at: 4 Over the first years from 2016 to end-2020, 698 pedestrians, 496 cyclists and 1,731 motorcyclists were killed or seriously injured. 5 W A Government (2020). Driving Change: Road Safety Strategy for Western Australia 2020-2030. Accessed at: media/Documents/Road%20Data/Driving-Change-WA-Road-SafetyStrategy-2020-2030-FINAL.pdf 6 Hussain, Q., Feng, H., Brijs, T., Grzebieta, R. & Olivier, J. (2018). A systematic review and meta-analysis of impact speed and probability of pedestrian fatality. Available at: 7 A ustralian Government - Australian Institute of Health and Welfare, 2019, Australian Burden of Disease Study Impact and causes of illness and death in Australia 2015. Accessed at 8 I EA (2017), CO2 emissions from fuel combustion highlights 2017, Per capita emissions by sector, pg. 133. Accessed at publications/freepublications/ publication/CO2EmissionsfromFuelCombustionHighlights2017.pdf 9 A ustralian Greenhouse Gas Emissions Information System, 2020, National Greenhouse Gas Inventory – UNFCCC classifications. Accessed at 10 National Transport Commission (2020). Carbon Dioxide Emissions Intensity for New Australian Light Vehicles 2019”. Retrieved from: https:// 11 Stratas Advisors, 2020, 15 Countries Move Up in Top 100 Ranking on Gasoline Sulfur Limits. Accessed at insights/2020/07022020-top-100-gasoline-sulfur-ranking 12 OECD Data Air and GHG emissions. Accessed at 13 A ustralian Government, 2016. Vehicle emissions standards for cleaner air, Draft Regulation Impact Statement December 2016. Accessed at 14 Australian Bureau of Statistics, Motor Vehicle Census, Australia, released 30 June 2021. Accessed: tourism-and-transport/motor-vehicle-census-australia/latest-release 15 Transport and the Environment (2020), Analysis of Electric Car Lifecycle CO2 Emissions. Retrieved From: https://www.transportenvironment. org/sites/te/files/downloads/T%26E%E2%80%99s%20EV%20 life%20cycle%20analysis%20LCA.pdf 16 17 Policy status as at July 2021. 18 D PLH (2018). “Perth and Peel@3.5 million”, < and_Peel_Sub_Region_March2018_v2> 19 Department of Planning, Lands and Heritage (2020), “Urban Growth Monitor 11”, <> 20 M elbourne Institute (2019). “The Household, Income and Labour Dynamics in Australia Survey (HILDA)”, <https://melbourneinstitute.unimelb.> 21 RAC Member priorities tracker survey, September 2020. 22 I nfrastructure Australia (2019). “Australian Infrastructure Audit – Urban Transport Crowding and Congestion”, <https://www.> 23 Important hubs for employment, retail, education, as well as residential activity. 24 Analysis of 2016 ABS Census for journey to work data. 25 AAA (March 2021). “Transport Affordability Index”, 26 ABS (2017). Media Release, 23 October 2017, ’More than two in three drive to work, Census reveals‘, < nsf/mediareleasesbyreleasedate/7DD5DC715B608612CA2581BF001F8404?OpenDocument> 27 R AC (2015). “Cycling Survey”, pdf?la=en&modified=20160622120003&hash=68B550A39C10E1032D4AB1846E953651AB01868F; and RAC Member Priorities Tracker 2020. 28 Australian Bureau of Statistics. 9309.0 - Motor Vehicle Census, Australia, 31 Jan 2021. Available from nsf/DetailsPage/9309.031%20Jan%202020?OpenDocument. 29 Calculation based on data provided by Main Roads Western Australia. (2021). 30 F ord D, Mills B, Ciccone N, Beatty S. Does Direct Helicopter Retrieval Improve Survival of Severely Injured Trauma Patients From Rural Western Australia. Air Medical Journal 39 (2020) 183-188. 31 R AC (2012). The Economic Cycle: A business case for investment in cycling, files/rac-website/car-and-motoring/survey/the-economic-cycle-a-business-case-for-investment-in-cycling-in-wa. pdf?la=en&modified=20160622120004&hash=F7EDD501CD95585EF4E23FC8074B4B1399376271#:~:text=The%20Cycling%20Business%20 Case%20demonstrates,routes%20in%20regional%20Western%20Australia. 32 Based on RAC intercept surveys for the initial three projects. Those who responded ‘Important’ or ‘Extremely important’. 33 All services were suspended from 20 April to 31 August.

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