Rabbitree Property Management Service Guide

Where Property Management Means Partnership.

Protecting your investment. Enhancing your returns. Creating lasting value.

Where property management means partnership.

CONTENTS 01

Welcome

02

What We Have Done Differently

04

Our Property Management Services

06

Our Fee Structure

07

Marketing Your Property

08

Online Portal

09

Five Star Stories

WELCOME AND

NICE TO MEET YOU We understand that managing a property can be demanding, and we are here to make it easier.

At Rabbitree, we provide a complete property management service that takes care of every detail, ensuring your investment is managed efficiently, effectively, and with care.

We recognise that every owner has unique goals.

That is why we take the time to understand your needs and tailor our approach accordingly.

Whether it is renter management, maintenance, or rental payments, you can rely on us to deliver with professionalism and precision.

For us, open and honest communication is the foundation of a strong partnership.

We will keep you informed at every stage, providing clear updates and being available whenever you need us.

Our commitment is simple: to manage your property to the highest standard, give you peace of mind, and consistently exceed expectations.

01

What We Have Done Differently

TRUSTED MANAGEMENT. LASTING VALUE. At Rabbitree, we believe property management should deliver more than administration, it should create confidence, value, and long-term growth for every client.

02

THIS IS WHAT MAKES RABBITREE DIFFERENT: a management service that balances efficiency with care, today’s performance with tomorrow’s potential.

A SYSTEM BUILT FOR CLARITY AND RESULTS

A FOCUS ON RENTAL PROVIDER AND RENTER EXPERIENCE

OPERATIONAL READINESS FOR GROWTH

Our approach is structured and technology driven.

From market reviews to compliance checks, everything is managed through clear processes, giving you transparency at every stage and ensuring your property performs at its best.

We understand that strong tenancies start with positive relationships.

By providing a professional, responsive, and respectful experience for both rental providers and renters, we minimise turnover, reduce vacancy, and create stability for your investment.

Whether you own one property or a growing portfolio, we are here to support your next step.

Our systems, team structure, and market expertise are designed not only to manage today, but to prepare you for tomorrow, enabling smooth expansion and long-term wealth creation.

03

Our Property Management Services

COMPREHENSIVE CARE. COMPLETE CONFIDENCE. At Rabbitree, we provide everything you need to manage your investment effectively and confidently.

From compliance to communication, we take care of every detail so you can focus on the bigger picture.

04

OUR PROPERTY MANAGEMENT SERVICES

Renter Search & Screening Marketing, viewings, and thorough checks to secure reliable renters.

Leasing & Compliance

Lease preparation, documentation, and lodgement handled with precision.

Routine Inspections

Detailed condition reports with photos, keeping your property in top shape.

Market Reviews

Regular rental assessments to optimise your returns.

Transparent Financials

Online rental statements, payment tracking, and outgoings management.

Repairs & Maintenance

Licensed trades coordinated for timely and cost-effective solutions.

Safety & Compliance Smoke alarm, water, and pool compliance audits.

Every detail managed.

Every concern anticipated.

That is the Rabbitree standard of care.

End-of-Lease Management

Vacate inspections and smooth renter transitions.

05

OUR

FEE STRUCTURE Our commitment to transparency is reflected in the way we structure our fees. At Rabbitree, we believe every rental provider deserves clarity and confidence when it comes to managing costs.

That is why our fees are outlined in a simple, straightforward manner, covering both the successful leasing of your property and its ongoing management.

Each fee reflects the service, expertise, and attention required to protect your investment and maximise returns. From securing the right renter to maintaining long-term stability, our approach ensures you only pay for what adds value, with no hidden charges or unnecessary extras.

Service

Fee

Ongoing monthly management fee

5% + GST

Letting fee

1.5 weeks rent + GST

Lease renewal

0.5 weeks rent + GST

Advertising

$250 inclusive of GST

Realestate.com.au Domain.com.au Rabbitree.com.au InspectRealEstate.com.au Onthehouse.com.au View.com.au Rent.com.au Property.com.au Social Media

Photography

06

$150 inclusive of GST

In addition to the standard services listed above, Rabbitree also provides specialist support where required. This includes enhanced marketing options such as signboards and brochures, professional representation at VCAT hearings, and assistance with insurance claims. These services are carried out with the same level of care and expertise, and will be discussed transparently with you as additional costs when needed.

MARKETING THAT WORKS At Rabbitree, we focus on the essentials that deliver results.

Every campaign is designed to showcase your property at its best, reach quality renters quickly, and secure stable returns.

DIGITAL MARKETING

PROFESSIONAL PHOTOGRAPHY

COMPELLING COPYWRITING

Your property will be showcased across Australia’s leading rental platforms, ensuring maximum visibility to qualified renters.

By combining reach and precision, we connect your property with both active and passive renters.

Our advertising platforms include:

First impressions matter. High-quality images capture the best features of your property and attract more renter enquiries.

Our professional photography highlights light, space, and lifestyle, making your property stand out in a competitive rental market.

The right words bring a property to life.

Our copywriting team crafts clear, engaging descriptions that not only outline key features but also convey the lifestyle your property offers.

By combining facts with appeal, we create listings that connect with renters and encourage faster applications.

Realestate.com.au Domain.com.au Rabbitree.com.au InspectRealEstate.com.au Onthehouse.com.au View.com.au Rent.com.au Property.com.au Social media channels

07

YOUR ONLINE PORTAL At Rabbitree, we believe property management should be transparent and accessible.

That is why every rental provider receives access to a personalised online portal powered by PropertyMe. This secure platform gives you real-time insight into your property and complete access to key records, anytime, anywhere.

WITH YOUR PORTAL, YOU CAN: View lease details, including commencement, termination, and vacate dates Track rent payments and access rent summaries Contact your property manager directly and update your details Review the complete history of expenses, invoices, and maintenance requests

YOUR PORTAL ALSO SERVES AS A DIGITAL ARCHIVE, INCLUDING: All current and past lease agreements Agency authority and compliance documents Monthly statements End-of-financial-year statements

This level of access ensures you are always informed and in control, without waiting for reports or follow-up calls.

With Rabbitree, your investment information is always at your fingertips.

08

FIVE STAR STORIES Our clients rate us five stars for one reason — consistent results.

From finding the right renters to keeping every detail transparent, Rabbitree delivers property management you can trust.

Clear communication, reliable service, and lasting value, this is what our five-star stories are built on.

“Professional VCAT support.”

“Respectful and responsive.”

When a dispute came up, Rabbitree handled it confidently through VCAT. I felt protected and supported throughout.

Every request was handled quickly, and communication was always clear. Renting with Rabbitree has been stress-free.

“Clear, proactive, and reliable.”

“Smooth move-in experience.”

Rabbitree made leasing my property effortless. I was updated at every step, and the whole process was handled with precision and care.

From signing the lease to getting the keys, the process was seamless. The property manager was professional and approachable.

“Strong renter selection.”

“Reliable maintenance support.”

They found a quality renter quickly, and the thorough screening gave me peace of mind.

I could not be happier with the result.

Repairs were organised without delay and always done properly. It made me feel valued as a renter.

09

Trusted Management Starts Here.

At Rabbitree, every property we manage is more than an investment, it is a partnership built on trust.

We would be honoured to manage your property and to provide the care, clarity, and results that our clients have come to expect.

Rabbitree Property Management Level 1, 718 High Street Kew East VIC 3102 03 9629 6110 rentals@rabbitree.com.au

rabbitree.com.au