Understanding and Managing Diversity Readings, Cases, and Exercises, 6th edition Instructors Manual by Ace Test Banks

Understanding and Managing Diversity Readings, Cases, and Exercises, 6th edition By Carol Harvey , M. June Allard

INSTRUCTOR’S MANUAL

UNDERSTANDING AND MANAGING DIVERSITY Readings, Cases, and Exercises Sixth Edition

Carol P. Harvey Assumption College, Professor Emerita Suffolk University

M. June Allard Assumption College Worcester State University, Professor Emerita

Table of Contents

TABLE OF CONTENTS INTRODUCTION TO THE INSTRUCTOR’S MANUAL SUGGESTED SEMESTER ASSIGNMENTS FOR A 14 WEEK DIVERSITY COURSE FEATURES AND TOPICS MATRICES  Diversity Topics Matrix  Matrix of Teaching Materials  Integrating Diversity with Organizational Behavior Topics  Integrating Diversity with Human Resources Topics TEACHING AN ONLINE DIVERSITY COURSE UNDERSTANDING WORKPLACE DIVERSITY: WHERE HAVE WE BEEN AND WHERE ARE WE GOING? SECTION I

UNDERSTANDING INDIVIDUAL PERSPECTIVES OF DIVERSITY

Diversity Today: Fact or Fiction? Carol P. Harvey

DIVERSITY! Jeanne M. Aurelio and Christopher Laib

Body Ritual Among the Nacirema Horace Miner

Increasing Multicultural Understanding: Uncovering Stereotypes John R. Bowman

I AM . . . M. June Allard

Are You Privileged? Mark Julien and Micheal T. Stratton

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White Privilege and Male Privilege: A Personal Account of Coming to See Correspondences through Work in Women’s Studies Peggy McIntosh

The Emotional Connection of Distinguishing Difference and Conflict Carole G. Parker

Exploring Diversity in Your Organization Carol P. Harvey

10 The Pitney Bowes Case: A Legacy of Diversity Management Carol P. Harvey 11 Integrative Questions for Section I SECTION II

UNDERSTANDING THE PRIMARY DIMENSIONS OF DIVERSITY: RACE and ETHNICITY

12 Being An Only: A Field Assignment Carol P. Harvey 13 Thriving in a Multicultural Classroom Michelle R. Dunlap 14 Since We Elected an African American President Twice, Is Racism Still an Issue in America? Joyce McNickles 15 Immigration Patterns: The Transition Process M. June Allard 16 The Coca-Cola Company: Then and Now Carol P. Harvey 17 Integrative Questions for Section II SECTION III UNDERSTANDING THE PRIMARY DIMENSIONS OF DIVERSITY: AGE, GENDER, SEXUAL ORIENTATION, AND PHYSICAL AND MENTAL CHALLENGES 18 How Old Should You Be to Drive a Bus? Exploring Ageism Sharon P. McKechnie

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19 Generational Diversity in the Workplace Diane M. Holtzman, Evonne J. Kruger, and Charles D. Srock 20 Exploring The Gender Gap: What Are the Issues? Carol P. Harvey and Deborah L. Larsen 21 When Women Do Lead: Gender Bias 2013 Style Carol P. Harvey 22 The Paradox of Male Privilege: Toward a Gender Democracy and Democratic Manhood Steven D. Farough 23 Sorting Through Lesbian, Gay, Bisexual, and Transgender Issues in the American Workplace Gerald Hunt 24 Is This Sexual Harassment? Carol P. Harvey 25 Musical Chairs M. June Allard 26 Professor on Wheels: A Case of Disability and Diversity Mark E. Moore and Caryl L.Martin 27 The Cracker Barrel Restaurants John Howard 28 Integrative Questions for Section III SECTION IV UNDERSTANDING THE SECONDARY DIMENSIONS OF DIVERSITY: SOCIAL CLASS, RELIGION, APPEARANCE/ WEIGHT, LANGUAGE/COMMUNICATION, AND MILITARY SERVICE 29 Does Social Class Make a Difference? Carol P. Harvey 30 Social Class: The Fiction of American Meritocracy Colleen A. Fahy 31 Religion in the Workplace Kathleen M. Fisher, Jeanne M. McNett, and Pamela D. Sherer

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32 Understanding Intercultural Communications in Today’s Global Environment Gina Ruxton and Carol P. Harvey 33 Communicating with a Global Call Center Exercise Carol P. Harvey 34 The Culture of the U.S. Air Force and Its Impact on a Mobile Training Team Case Christopher C. Butts, Elizabeth Sanz, Kizzy M, Parks, and Daniel P. McDonald 35 Fighting for Equal Opportunity: Women’s Changing Roles in the U.S. Military Joseph R. Bongiovi 36 Choosing the Board: Charting the Course with Competing Priorities M. June Allard 37 Appearance and Weight Discrimination in the Workplace M. June Allard 38 Fairfax Metropolitan Hospital: The Candidate M. June Allard 39 Integrative Questions for Section IV SECTION V

MANAGING DIVERSITY IN TERMS OF THE ETHICAL, LEGAL, MEDIA, AND MARKETING ISSUES

40 The Ethics of Workplace Diversity Jeanne McNett 41 Ethics and Diversity Cases: Legal Applications in the Workplace M. June Allard 42 How Canada Promotes Workplace Diversity Marc S. Mentzer 43 A Report on the Current Health of the Media M. June Allard 44 Exercises in Media Diversity M. June Allard

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45 New Business Opportunities: Changing Consumer Markets M. June Allard 46 Points of Law: The Bar Exam M. June Allard 47 Chick-fil-A and the Media Carol P. Harvey 48 Integrative Questions for Section V SECTION VI MANAGING ORGANIZATIONAL CHANGE AND DIVERSITY: CURRENT ISSUES 49 What Do Organizations Do to Manage Diversity? Examining Corporate Leadership, Training, Mentoring, Employee Resource Groups and Social Responsibility Programs Carol P. Harvey 50 Work-Life Balance Issues: Changing When and How the Work Gets Done Carol P. Harvey 51 The Six Sigma Case: Promotion at the Western Company Rana Haq 52 Diversity and Inclusion Awards: A Critical Examination M. June Allard 53 One Workplace Bully is One Too Many: The Four Faces of Bullying Andra Gumbus 54 A Case of Harassment, Discrimination, or Bullying? You Decide . . . Andra Gumbus 55 The Path to Inclusion: The Business Case for Diversity at Ocean Spray Carol P. Harvey 56 Integrative Questions for Section VI SECTION VII CAPSTONE EXPERIENCES FOR UNDERSTANDING AND MANAGING DIVERSITY 57 Creating a Case to Better Understand and Manage Diversity Carol P. Harvey

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58 Creating Diversity Awareness: A Video Project Cary J. LeBlanc 59 Evaluating Diversity Management: Conducting a Diversity Audit Using Rubrics Carol P. Harvey 60 Integrative Questions for Section VII SECTION VIII ADDITIONAL CASES NOT FOUND IN THE TEXT 61 The UBS Diversity Case Arlene O. DeWitt 62 Believability: A Case of Diversity in Law Enforcement Egidio A. Diodati 63 The U.S. Air Force Academy Case Egidio A. Diodati 64 Briarwood Industries Carol P. Harvey 65 The Best Buy Case: The Inclusion of People with Disabilities David P. Harvey 66 Negotiations – BWA Discovers the Indonesian Way M. E. (Pete) Murphy

Introduction to the Instructor’s Manual

INTRODUCTION TO THE INSTRUCTOR’S MANUAL FOR THE 6th EDITION

Since we started writing diversity textbooks in 1995, new legislation has been passed, the concept of diversity has been greatly expanded, the focus has changed from legal compliance to inclusion, and organizations have come to realize that managing diversity can produce measurable organizational benefits in a global economy. However, there is still much to learn about workplace diversity and this Instructor’s Manual provides materials that will help you to design and teach your diversity course. It is important to note that all of the material in this Instructor’s Manual was written either by professors who teach undergraduate and graduate level diversity courses, or by consultants who currently work in this field. Research into the field of diversity management and implementation efforts in organizations have supported our belief that diversity can only be fully understood from an interdisciplinary perspective. Both the text and this Instructor’s Manual were written by authors from many fields including management, marketing, communication, psychology, economics, international business, religion, education, social justice, sociology, and history. Our authors include diversity trainers and managers, as well as classic articles by noted authors such as Peggy McIntosh and Horace Minor. Unfortunately, new copyright requirements coupled with the complexity and costs of obtaining the rights to republish electronically have forced us to omit additional classic articles. Teaching about Diversity Today and Using the 6th Edition Teaching about workplace diversity is changing both in terms of delivery and content, and the 6th edition is designed to respond to these changes. Today, there are more hybrid and online classes. More courses are taught by adjunct professors. Faculty members are being asked to do more with fewer resources. Because of immigration and the expansion of global business, communication and cultural differences play an increasingly important role in understanding diversity. While space constraints for the text made it impossible to address international diversity issues in a comprehensive way, we have inserted, wherever appropriate, a new Global Notes feature to provide information on diversity from an international perspective. Pedagogy, too, has shifted towards less lecturing and more active learning experiences, particularly in the use of the flipped classroom model. There is an increased emphasis on improving students’ writing and critical thinking skills. To address these trends, we have implemented numerous changes in the 6th edition and supported these innovations in this Instructor’s Manual with topic matrices for diversity and organizational behavior courses, an outline of assignments for a traditional and an online course, outlines of articles, answers to discussion questions, teaching tips, and lists of additional resources.

Introduction to the Instructor’s Manual

Organization & Pedagogy To fit our three-level approach to diversity (individual level, social identity group level, and organizational level), the text has been expanded into seven major sections, each beginning with a revised introduction to provide context and ending with a set of integrative questions that encourage higher levels of critical thinking and linkages for active learning. This Instructor’s Manual for the 6th edition features the following: Section I – Lays the historical foundation and context for the course and provides introductory material on stereotypes and privilege. Three new active learning exercises have been added to this section. Section II – Explores primary diversity in terms of race and ethnicity. Two of these articles have been totally revised and updated. Section III – Addresses diversity from the primary dimensions of age, gender, sexual orientation, and physical and mental challenges. Here, three articles and one exercise were revised and two new cases were added. Section IV – Expands our coverage of secondary diversity to include a stronger focus on the military experience in terms of women and intercultural focus communication issues, and features four revised and updated articles. Section V – Covers diversity from the ethical, legal, media, and marketing perspectives and includes four revised and updated articles, an updated exercise, and a new case. Section VI – Presents diversity from the organizational perspective and highlights current issues such as work-life balance, the controversy over diversity awards, bullying, employee resource groups, and the issue of achieving inclusion. Here, two articles were totally revised and updated, and one new article and two new cases were added. Section VII – Provides three capstone learning assignments, two of which are brand new, and a totally new pedagogical feature – rubrics to aid in your assessment of students’ work. Section VIII – Provides additional cases with corresponding instructor notes that have appeared in previous editions of the text.

Introduction to the Instructor’s Manual

Additional Support Materials Adopters have told us that favorite cases and teaching materials have been removed from the text as new editions are published. This is because of the need to constantly update the text while still considering the constraint of page limitations. To address this issue, we have retained popular cases from previous editions and added them and their support material to this Instructor’s Manual (Section VIII) with the permission of the authors. Additional Support Materials Available on the Course Website Note: Adopters will need to obtain access to the course website through their Pearson Sales Representatives. DIVERSITY! – This is an interactive computer game that can be used to sample students’ diversity knowledge and to increase their interest in the subject. The instructions are found in Section I of the text, but the game boards appear only online. To access these, go to http://www.pearsonhighered.com/educator/ and search for the 6th edition by author, title, or ISBN. Power Point slides – New slides for the 6th edition. We welcome your suggestions and copies of your syllabi. Please contact us if we can be of assistance with your course. We are always interested in suggestions and emails from our adopters. Enjoy your course and know that by teaching about diversity, you have an opportunity to be a change agent for a better world. Carol P. Harvey, Ed.D. Assumption College charvey@assumption.edu Suffolk University charvey@suffolk.edu

M. June Allard, Ph.D. Allard Consulting jallard1833@yahoo.com

Suggested Semester Assignments for a 14 Week Diversity Course

SUGGESTED SEMESTER ASSIGNMENTS FOR A 14 WEEK DIVERSITY COURSE* WEEK #1 Topics – Introduction to the Course, Workplace Diversity, and Stereotypes Readings: Understanding Workplace Diversity…Introduction to Section I, Body Ritual… Exercises/Assignments: Diversity Today…Diversity! I AM, and Increasing Multicultural Understanding… WEEK #2 Topics – Individual Diversity and Privilege Readings: White Privilege and Male Privilege…Emotional Connection…and Pitney Bowes Case Exercises/Assignments: Are You Privileged? Exploring Diversity…and Integrative Questions for Section I WEEK #3 Topics – Primary Diversity: Race and Ethnicity Readings: Thriving in a Multicultural Classroom... Since We Elected…Immigration Patterns…and Coca-Cola Case Exercises/Assignments: Being an Only, Integrative Questions for Section II WEEK #4 Topics – Primary Diversity: Age and Gender Readings: Generational Diversity, Exploring the Gender Gap…When Women Do Lead…Case, and Paradox of Male Privilege Exercises/Assignment: How Old Should… WEEK #5 Topics – Primary Diversity: Sexual Orientation and Physical & Mental Challenges Readings: Sorting Through LGBT…Professor on Wheels Case, Cracker Barrel Case, Exercises/Assignments: Is This Sexual Harassment?, Musical Chairs, and Integrative Questions for Section III WEEK #6 Topics – Secondary Diversity: Social Class, Religion, and Appearance & Weight Readings: Social Class: The Fiction…Religion in the Workplace, Appearance and Weight…and Fairfax Hospital Case Exercises/Assignments: Does Social Class…? and Choosing the Board

Suggested Semester Assignments for a 14 Week Diversity Course

WEEK #7 Topics – Secondary Diversity: Language, Communication and Military Service Readings: Understanding Intercultural Communication…The Culture of the U.S. Air Force Case, and Fighting for Equal Opportunity… Exercises/Assignments: Global Call Center and Integrative Questions for Section IV WEEK #8 Topics – Mid-Semester Evaluation; Assign and Explain Capstone Experience WEEK #9 Topics – Managing Diversity: Ethical & Legal Issues Readings: Ethics of Workplace Diversity, Ethics & Diversity Cases, and How Canada Promotes… Exercises/Assignments: Points of Law: Bar Exam WEEK #10 Topics – Managing Diversity: Media & Marketing Readings: Current Health of Media, New Business Opportunities…and Chick-fil-A Case Exercises/Assignments: Exercises in Media Diversity…and Integrative Questions for Section V WEEK #11 Topics – Managing Organizational Change & Diversity Readings: What Do Organizations…Diversity & Inclusion Awards… Allow extra time for questions on capstone assignments and/or have students report out on their progress. WEEK #12 Topics – Managing Organizational Change & Diversity continued Readings: Work-Life Balance…Six Sigma Case, and Ocean Spray Case WEEK #13 Topic – Bullying Readings: One Workplace Bully… A Case of Harassment… Exercises/Assignments: Integrative Questions for Section VI WEEK #14 Topic – Final Evaluation Exams, and presentations and/or papers for capstone experiences Exercises/Assignments: Integrative Questions for Section VII

_____ *Add Diversity on the Web and Writing assignments as needed to these readings and assignments.