Performance Management
Pre-Test Questions
Course Introduction
Performance Management explores the strategies and tools organizations use to monitor, measure, and enhance employee performance in alignment with business objectives. The course examines performance appraisal systems, goal setting, feedback mechanisms, and methods for developing employee skills and competencies. Students will learn how to design fair and effective performance management processes, address performance issues, and leverage performance data to support decision-making and continuous improvement. Emphasis is placed on both individual and team performance, as well as the legal and ethical considerations involved in managing performance in diverse workplace settings.
Recommended Textbook
Human Resource Management 13th Edition by
Robert L. Mathis
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16 Chapters
2091 Verified Questions
2091 Flashcards
Source URL: https://quizplus.com/study-set/428
Page 2
Chapter 1: Human Resource Management in Organizations
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120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/7554
Sample Questions
Q1) The collective value of the capabilities,knowledge,skills,life experiences and motivation of an organizational workforce is called
A) the organization's talent inventory.
B) total human resources.
C) human capital.
D) the organization's intellectual assets.
Answer: C
Q2) HR staff members are protected by whistle-blower statutes,so typically HR employees have no fears of reporting ethical violations they observe.
A)True
B)False
Answer: False
Q3) Despite all the media attention about major corporate ethical scandals,research has shown that fewer than one-quarter of employees have seen an episode of misconduct in the last year.
A)True
B)False
Answer: False
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Chapter 2: Strategic HR Management and Planning
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Accounting practices treat expenditures on human capital as A) discretionary.
B) capital investments.
C) expenses.
D) fixed costs.
Answer: C
Q2) The conduct of a due diligence investigation is one of the legal requirements HR must comply with before an acquisition of a publicly-traded firm takes place.
A)True
B)False
Answer: True
Q3) Social networking is a challenge for HR in building employee morale and commitment because competing groups outside of the organization erode employee loyalty and their emotional engagement with the organization.
A)True
B)False
Answer: False
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Chapter 3: Equal Employment Opportunity
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) In order to ward off a complaint of discrimination,every requirement for employment must be
A) benchmarked against industry best practices.
B) approved by the EEOC.
C) consistent with past practice in the company.
D) directly job related for the position.
Answer: D
Q2) The EEOC enforces both the Civil Rights Acts of 1964 and 1991,and the various anti-discrimination executive orders applying to federal contractors.
A)True
B)False
Answer: False
Q3) Annabelle's boss promised to promote her if she would sleep with him.Annabelle refused.She received the promotion anyway.Annabelle has filed a charge of sexual harassment against her boss based on this episode.If the company can produce an affirmative defense,it will probably not be liable for sexual harassment.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Workers,Jobs,and Job Analysis
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Job analysis can help determine whether someone should be classified as exempt or nonexempt under wage/hour laws.
A)True
B)False
Q2) All of the following are examples of enriching a job EXCEPT
A) allowing a component-assembler to work without close supervision.
B) assigning grocery store employees to cashier positions one month, stocking positions another month, and general maintenance positions another month with no change in pay.
C) giving daily work station production reports to an assembly line worker at that station.
D) assigning one hospital staff member to an in-patient's entire movement throughout the hospital.
Q3) All of the following are typical advantages of diverse work teams EXCEPT
A) increased employee learning.
B) reduction in co-worker conflict.
C) higher levels of task-relevant knowledge.
D) more employee involvement.
Q4) How does the increasing diversity of the workforce affect HR functions?
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Chapter 5: Human Resource Planning and Retention
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Mark was terminated because his poor client relations skills resulted in a major client leaving the firm for a competitor.This is an example of
A) involuntary turnover.
B) a voluntary separation.
C) uncontrollable turnover.
D) dysfunctional turnover.
Q2) Clement,the director of HR for an engineering firm,has noticed a high level of turnover by key engineers.In his investigation,he has found that they are moving to competing organizations for similar pay and benefits.Clement should
A) increase the number of engineers hired to offset the high turnover rate.
B) be more careful to hire engineers with a stable employment history.
C) implement higher pay and benefits for key engineers.
D) interview former key engineers to determine the true reason for their departure.
Q3) Traditionally,employee loyalty and long service with one employer were the norm.How has this changed? Why? Discuss this issue in terms of the psychological contract.
Q4) What factors should be considered when estimating the cost of turnover to the organization?
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Page 7
Chapter 7: Selecting Human Resources
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Lack of a fit between the person and the job is most likely to result from
A) mistakes in evaluating the person's KSAs.
B) improper employee training.
C) negligent hiring.
D) a lack of a positive company "brand" that attracts qualified applicants.
Q2) The U.S.is one of the few countries which restrict the employment of foreign nationals by requiring work permits and visas.
A)True
B)False
Q3) Discuss the statement: "Interviews are the most widely used,but the least valid,selection method." What are some of the uses and problems associated with employment interviews?
Q4) It is legal for an employer to check a person's social security number,motor vehicle records and his/her military record when the employer is doing an applicant background check.
A)True
B)False
Q5) What are the purposes of the application form? What legal issues are involved with application forms?
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Chapter 8: Training Human Resources
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) The most common method for delivering training in the workplace is
A) on-the-job training.
B) cross-training.
C) web-based training.
D) outside training.
Q2) Abner is the director of training for a web-based company that is a clearing house for vacation rentals.The company is growing rapidly and hiring large numbers of employees.Abner has recently redesigned the new employee orientation program.In order to determine how the effectiveness of the orientation program,Abner should measure all the following EXCEPT
A) turnover of employees with less than six months tenure.
B) cost per employee of the orientation program.
C) promotion rate of employees in the first two years of employment.
D) performance levels of new hires.
Q3) Unions view cross-training unfavorably because it
A) threatens job jurisdiction.
B) adds supervisory roles to hourly employees' duties.
C) reduces effective wages per hour.
D) increases worker productivity, and thus threatens job security.
Q4) What is cooperative training? Describe its usefulness.
Page 10
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Chapter 9: Talent Management
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) Josh is 32 years old.He worked for one organization for seven years after graduating with a bachelor's degree.He received three promotions in that time.Since then,he was "downsized" out of the organization,and is working part-time as a bartender while training as an X-ray technician.Josh is experiencing
A) a career plateau.
B) a Protean career.
C) career sequencing.
D) a career transition.
Q2) Ann's supervisor is enthusiastic about instituting outdoor training into their organization.Ann is concerned that it may not be appropriate because the physical nature of the training and the hazards involved.A number of Ann's subordinates are over 50 and some are physically-challenged.Ann's concerns are realistic.
A)True
B)False
Q3) What is the most common reason managers fail after being promoted to management?
A) lack of organizational political savvy
B) poor time management
C) poor teamwork with subordinates and peers
D) inability to balance work and family demands
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