Interpersonal Communication in Organizations Test Bank
Course Introduction
Interpersonal Communication in Organizations explores the principles, theories, and practices of effective communication between individuals within workplace settings. The course examines how verbal and nonverbal messages influence relationships, collaboration, productivity, and organizational culture. Students will analyze barriers to communication, strategies for conflict resolution, the role of power and identity, and ethical considerations in professional interactions. Through case studies, role-plays, and group discussions, students develop practical skills to enhance clarity, collaboration, and mutual understanding in diverse organizational environments.
Recommended Textbook
Business and Professional Communication Principles and Skills for Leadership 2nd Edition by Steven
Available Study Resources on Quizplus
15 Chapters
1056 Verified Questions
1056 Flashcards
Source URL: https://quizplus.com/study-set/1428
Page 2
Chapter 1: Communicating and Leading at Work
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/28326
Sample Questions
Q1) Using the "silent treatment" ensures that a conversation will NOT be transactional.
A)True
B)False
Answer: False
Q2) The difference between a group and a team is that a team has fewer members.
A)True
B)False Answer: False
Q3) While taking an exam,Sam is having difficulty concentrating because people in the hall are talking extremely loud.Sam is experiencing literal noise.
A)True
B)False
Answer: True
Q4) Public communication tends to be less formal and less structured than interpersonal or team communication.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Being Aware of Self and Others: Enhancing Communication and Leadership
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/28327
Sample Questions
Q1) Sally has worked for the same company for 15 years and really cares for her employees.Sally does not give her employees deadlines or demanding tasks,but believes they will get them done when they need to be.Sally is a(n) type of manager on the Managerial Grid.
A)country club management
B)team management
C)impoverished management
D)authority-compliance
Answer: A
Q2) Becoming aware of your own and others' social styles gives you important information that you can use to more effectively lead others.
A)True
B)False
Answer: True
Q3) You are considered to have an amiable social style if you enjoy working in supportive and helpful roles.
A)True
B)False
Answer: True
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Using Verbal and Nonverbal Messages
Available Study Resources on Quizplus for this Chatper
71 Verified Questions
71 Flashcards
Source URL: https://quizplus.com/quiz/28328
Sample Questions
Q1) Bill is a new manager for his company and wants to send an email to all of his employees about the upcoming year.Because this email will outline his vision he wants to make sure his message is clear.To send a clear message Bill should NOT focus on being .
A)concise
B)humorous
C)relevant
D)concrete
Answer: B
Q2) Explaining the usefulness of a message is important to making it relevant.
A)True
B)False
Answer: True
Q3) People who illustrate their verbal messages remember 20% more of what they say than those who don't illustrate.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Listening and Responding
Available Study Resources on Quizplus for this Chatper
74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/28329
Sample Questions
Q1) The majority of our communication time is spent listening to others.
A)True
B)False
Q2) Which of the following is NOT something you should be looking for during the "look" step?
A)Liking cues
B)Interest cues
C)Boredom cues
D)Status cues
Q3) Social decentering occurs when you listen at just the relational level and not at the content level.
A)True
B)False
Q4) Stepping away from your own thoughts and attempting to experience the feelings of another person is called .
A)empathy
B)social decentering
C)mental paraphrasing
D)self-focus
Q5) Identify and define each of the five listening steps.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Adapting to Differences
Available Study Resources on Quizplus for this Chatper
72 Verified Questions
72 Flashcards
Source URL: https://quizplus.com/quiz/28330
Sample Questions
Q1) Toyota is an example of a-short term orientation.
A)True
B)False
Q2) Which of the following would be considered a low context culture?
A)Asian
B)African
C)Southern European
D)Swiss
Q3) Individuals from low-context cultures may perceive people from high-context cultures as less attractive and trustworthy.
A)True
B)False
Q4) According to Deborah Tannen's research,which of the following is true?
A)Women often use ritual apology to bring others closer.
B)Women often play the role of devil's advocate in conversations.
C)When women complement each other, they do not expect a compliment in return.
D)Women often use report talk to bring others closer.
Q5) Define powerful and powerless language.Identify three ways men and women use powerful and powerless language differently.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Relating to Others at Work
Available Study Resources on Quizplus for this Chatper
73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/28331
Sample Questions
Q1) Julio is trying to give his ideas during a very important brainstorming meeting; however,he gives in and changes his mind anytime someone challenges his idea.Which conflict style best describes Julio's approach to conflict?
A)Accommodating
B)Collaborating
C)Avoiding
D)Competing
Q2) Letting the other person know what you want and need,as well as finding out what the other person wants and needs is given as a recommendation during which stage of the PUGSS model?
A)Describe the problem
B)Achieve understanding
C)Identify goals
D)Brainstorm solutions
Q3) List the four skills outlined in your book to manage emotions and why they are important.
Q4) There are reasons to use each of the different conflict styles.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Interviewing Principles and Skills
Available Study Resources on Quizplus for this Chatper
73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/28332
Sample Questions
Q1) Which of the following is NOT true when arranging the physical setting for an interview?
A)Sitting behind a desk communicates power, status, and formality.
B)Sitting face-to-face at a small table communicates equality, accessibility, and informality.
C)Sitting on the opposite side of a long and wide conference table communicates informality, comfort, and equality.
D)Sitting side-by-side makes it hard to see each other.
Q2) Ii is only the interviewer's role to listen actively.
A)True
B)False
Q3) A structured conversation intended to influence a person's attitudes,beliefs,or behaviors is called a(n) .
A)persuasive interview
B)unstructured interview
C)information-sharing interview
D)information-gathering interview
Q4) List,define,and provide an example of each of the four different types of probing questions.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Interviewing Types
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/28333
Sample Questions
Q1) One way to ensure a positive first impression is to monitor how you represent yourself using technology such as Facebook,MySpace,or YouTube.
A)True
B)False
Q2) Define the purpose of an appraisal interview and list the three steps to prepare for an appraisal interview.
Q3) Patty is leaving her organization after 15 years.She has always been a valued employee and as such,management would like to determine why she is leaving.What type of interview would be most beneficial in this situation?
A)Exit interview
B)Career-search information interview
C)Job interview
D)Panel interview
Q4) Most appraisal interviews begin with a review of supportive feedback followed by a review of corrective feedback.
A)True
B)False
Q5) List and define the three different types of interviews.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Collaborating in Teams
Available Study Resources on Quizplus for this Chatper
71 Verified Questions
71 Flashcards
Source URL: https://quizplus.com/quiz/28334
Sample Questions
Q1) During a very important team meeting,Marty is realizing that there are a few people dominating the conversation.In order to get others to participate he says,"I have only heard from a few of you.Sally,Jeff,and Mike,what do you all think we should do?" This statement represents which type of group role?
A)Task
B)Social
C)Individual
D)Power
Q2) The degree of attraction that members of a group feel toward one another and the group is referred to as .
A)cohesiveness
B)reinforcement
C)friendliness
D)conflict suppressed
Q3) Teamwork takes less time than working individually.
A)True
B)False
Q4) List five different suggestions for enhancing team cohesiveness.
Q5) What are the key differences between a small group and a team?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Enhancing Team Meetings
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/28335
Sample Questions
Q1) Tim's group is trying to reach consensus on a very important decision that will impact the entire company.Sensing that people are agreeing with other group members just to avoid conflict,Tim begins to seek out differences of opinion and tries to involve everyone in the conversation.What strategy is Tim using to help his group reach consensus?
A)Keep the group oriented towards its goal
B)Listen to the ideas of others
C)Promote honest dialogue and discussion
D)Remind the group what the goal is
Q2) During which phase in the problem solving process should you develop a clear action plan and make a written list of who should do what?
A)Identify and define the problem
B)Analyze the problem
C)Select the best solution
D)Test and implement the solution
Q3) The Delphi technique includes _.
A)silent brainstorming by individuals followed by sharing ideas with the group
B)interviewing experts on the topic to gain their insights
C)sharing ideas in writing or via email and not meeting face-to-face
D)shouting out as many ideas as possible within a given time frame
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Developing Your Professional Presentations
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/28336
Sample Questions
Q1) A general rule of thumb is to never exceed your time limit.
A)True
B)False
Q2) Marianna was tasked with delivering a presentation to a group of freshman college students at 8am on a Saturday morning.When she discovered this,she immediately started brainstorming for ways to liven up the presentation and keep her energy level high.Which element of analyzing your audience is Marianna taking into account?
A)Gather demographic information
B)Consider the situation
C)Consider the psychological profile of your audienceConsider the size of your audience
Q3) What is the main purpose of an introduction? List and explain the five functions of an effective introduction.
Q4) Gender is an example of demographic information.
A)True
B)False
Q5) Explain the five different organizational patterns to consider when organizing your main ideas,and provide an example for each.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Delivering Professional Presentations
Available Study Resources on Quizplus for this Chatper
72 Verified Questions
72 Flashcards
Source URL: https://quizplus.com/quiz/28337
Sample Questions
Q1) Research suggests that the best use of PowerPoint is to present images,pictures,and other non-text information.
A)True
B)False
Q2) When addressing a hostile audience,if you don't know the answer to their question,you should admit to the audience know of your uncertainty.
A)True
B)False
Q3) While preparing for a presentation on the results of an employee satisfaction survey,Grace needed to develop a graph to show how the company had progressed from last year's survey results.She also wanted to show the relationships among different variables in the survey.Which type of graph should Grace choose?
A)Line graph
B)Bar graph
C)Pie graph
D)Presentational graph
Q4) What is impromptu speaking,and list three suggestions for using it well?
Q5) List the six tips for preparing a presentation with PowerPoint.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Achieving Your Presentation Goals: Informing,
Persuading and Relating
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/28338
Sample Questions
Q1) Training is a type of informative speaking,in which a trainer seeks to develop specific in listeners to help them perform a specific more effectively.
A)skills; job or task
B)task; job
C)knowledge; skill
D)jobs; skill
Q2) List and describe the four different reasoning techniques for persuading others.
Q3) A detailed,step-by-step description of precisely what a trainee should do and know in order to perform a particular skill is known as a .
A)report
B)task assessment
C)task analysis
D)questionnaire
Q4) The "yes technique" is used to .
A)give an award
B)accept an award
C)introduce a speaker
D)close a sale
Q5) Define each of the organizational patterns for persuasive speeches.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Writing for Business
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/28339
Sample Questions
Q1) Sending an acknowledgement letter is an effective way to build goodwill.
A)True
B)False
Q2) An abstract should be included in the front matter of a report.
A)True
B)False
Q3) Lengthy paragraphs are easier to read.
A)True
B)False
Q4) In Sean's written business proposal,he addressed the recipients as "Ladies and Men." According to your textbook,why is this inappropriate?
A)Sean should have used non-generic "He" verbal messages.
B)Sean should have used non-generic "Man" verbal messages.
C)Sean should have used parallel verbal messages.
D)Sean should have used generic "She" verbal messages.
Q5) A document that is legal in nature and gives promises that must be delivered is known as a .
A)binding document
B)sales proposal
C)formal documentpromissory document
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Managing Time: Managing Information
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/28340
Sample Questions
Q1) According to your textbook,all well written objectives contain.
A)Action steps
B)Timelines
C)Adjectives
D)Definitions
Q2) The following objective fails which of the criteria for an effective objective? "By the end of today I will have written 500 pages of my project plan."
A)Specific
B)Measurable
C)Attainable
D)Long term
Q3) Explain how to use nonverbal cues to signal your availability to others.
Q4) Describe how each of the five communication principles discussed in your textbook can be applied to time management.
Q5) List and describe each of the four criteria for an objective.
Q6) List and describe the four principles your textbook gives for managing messages for effective time management.
Q7) How does technology sometimes make prioritizing difficult?
Q8) List the four strategies for managing paperwork.
To view all questions and flashcards with answers, click on the resource link above. Page 17