Human Resource Management Test Preparation
Course Introduction
Human Resource Management is an essential course that explores the strategic and operational roles of human resource professionals in organizations. Students will learn about the principles and practices involved in recruiting, selecting, training, and retaining employees, as well as strategies for performance management, compensation, labor relations, and workplace diversity. The course emphasizes the development of effective policies and procedures to support organizational goals, legal and ethical considerations in human resource decisions, and the impact of global trends on workforce management. Through case studies and practical applications, students gain the knowledge and skills needed to navigate the complexities of managing people in todays dynamic business environment.
Recommended Textbook
Organizational Behavior 18th Edition by
Stephen P. Robbins
Available Study Resources on Quizplus 18 Chapters
1987 Verified Questions
1987 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior?
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Sample Questions
Q1) Which of the following is true regarding technical skills?
A) They can be learned only through formal education.
B) They encompass the ability to apply specialized knowledge.
C) They are not required at all kinds of jobs.
D) They are monopolized by professionals.
E) They comprise the ability to understand and motivate people.
Answer: B
Q2) Which of the following is an example of an ethical dilemma?
A) Should I work extra hours to complete my assignment?
B) Should I e-mail my manager about queries on the project?
C) Should I discuss with the management the perks being offered?
D) Should I ask my manager for leave during Christmas?
E) Should I play politics to advance my career?
Answer: E
Q3) A key issue for managers in good economic times is ________.
A) employee stress
B) how to retain employees
C) employee decision making
D) helping employees cope
Answer: B
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Chapter 2: Diversity in Organizations
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Sample Questions
Q1) Thurman Inc., a manufacturing company in Vermont, needs to hire employees for its new office in the city. The positions require the employees to travel across the country regularly. The management has specified that they are looking for employees below the age of 40 who are young and dynamic. Which of the following beliefs is the management most likely to hold?
A) Younger workers make stronger judgments.
B) Younger workers are more flexible to change.
C) Younger workers have more experience.
D) Younger workers have stronger work ethics.
E) Younger workers are more committed to quality.
Answer: B
Q2) Which of the following is true with respect to biographical characteristics?
A) They are non-objective in nature and cannot be observed.
B) They represent characteristics such as personality and work ethics.
C) They cannot be obtained from personnel records.
D) They are representative of surface-level diversity.
E) They comprise features such as motivation and commitment.
Answer: D
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Page 4
Chapter 3: Attitudes and Job Satisfaction
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Sample Questions
Q1) The relationship between pay and job satisfaction virtually disappears when one earns a pay package sufficient for or more than the comfortable living amount.
A)True
B)False
Answer: True
Q2) Christina Hutchins was recently recruited by a publishing firm in Manhattan. During her first month on the job, she demonstrated positive core self-evaluations. Which of the following did she most likely do?
A) mentioned that she was confident about her basic competence
B) expressed dissatisfied with the nature of work
C) set less ambiguous goals and objectives
D) gave up easily on tasks when faced with difficulties
E) did not consider her work as challenging and fulfilling
Answer: A
Q3) Creating a satisfied workforce guarantees successful organizational performance. A)True
B)False
Answer: False
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5
Chapter 4: Emotions and Moods
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Sample Questions
Q1) Ben Ervin often experiences emotions in a much stronger manner than most of his other colleagues. Events that do not provoke any significant emotional response from another person send him into fits of happiness, anger, or depression. In view of such a situation, Ervin is displaying a high level of ________.
A) intelligence quotient
B) sentience quotient
C) intellectual giftedness
D) butterfly effect
E) affect intensity
Q2) Studying facial expressions is a good way to identify basic emotions.
A)True
B)False
Q3) Cognitive reappraisal is one method to regulate emotions effectively.
A)True
B)False
Q4) What is emotional intelligence? Briefly explain the arguments for and against emotional intelligence.
Q5) Discuss the affective events theory.
Q6) What is the difference between felt emotions and displayed emotions?
Page 6
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Chapter 5: Personality and Values
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Sample Questions
Q1) ________ refers to the tendency to be arrogant, have a grandiose sense of self-importance, require excessive admiration, and have a sense of entitlement.
A) Asceticism
B) Stoicism
C) Cynicism
D) Narcissism
E) Machiavellianism
Q2) According to the Big Five model, introverts tend to be more emotionally expressive than extraverts and have better interpersonal skills.
A)True
B)False
Q3) Managers today are less interested in an applicant's ability to perform a specific job than with his or her flexibility to meet changing situations and commitment to the organization.
A)True
B)False
Q4) Explain characteristics of a proactive personality who is of the investigative type according to Holland's typology.
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Chapter 6: Perception and Individual Decision Making
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Sample Questions
Q1) What is anchoring bias?
Q2) Jane Allen, a campaign manager at a non-profit organization, often takes full credit for project successes even when her team members' contributions play a big role in achieving milestones. However, when projects receive setbacks, she blames her team members and sometimes states that the situation was beyond her control. Allen's behavior is an example of ________ bias.
A) impact
B) anchoring
C) confirmation
D) distinction
E) self-serving
Q3) An individual's cultural background can influence the selection of problems, the depth of analysis, the importance placed on logic and rationality, and whether organizational decisions should be made autocratically by an individual manner or collectively in groups.
A)True
B)False
Q4) Men make better decisions than women.
A)True
B)False
Page 8
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Chapter 7: Motivation Concepts
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Sample Questions
Q1) To get the best results while using reinforcement theory, rewards should be
A) small and given only once
B) large and given at irregular intervals
C) given prior to the desired behavior response
D) given immediately following the desired behavior
E) presented publicly with a large number of witnesses
Q2) The ________ element of motivation describes how hard a person tries.
A) intelligence
B) experience
C) direction
D) intensity
E) persistence
Q3) A(n) ________ is any consequence immediately following a response that increases the probability that the behavior will be repeated.
A) conclusion
B) reinforcer
C) goal
D) objective
E) referent
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Chapter 8: Motivation: From Concepts to Applications
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Sample Questions
Q1) Describe the aspects of a company bonus plan.
Q2) The percentage of Canadian major corporations that offer flexible benefits plans is decreasing.
A)True
B)False
Q3) Employees who use the flextime option have to ________.
A) work from the office for three days of the week
B) work from home on a relatively permanent basis
C) work from the office based on a schedule fixed with the compatible partner they function with
D) work from the office during the common core period and put in the extra hours per their convenience
E) work from home only two days a week
Q4) On an organizational level, job design and the extrinsic rewards of pay and benefits are the only ways to motivate employees.
A)True
B)False
Q5) Describe telecommuting as an alternative work arrangement.
Q6) Describe the five core job dimensions of the job characteristics model.
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Chapter 9: Foundations of Group Behavior
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Sample Questions
Q1) Groups lead to increased acceptance of a solution.
A)True
B)False
Q2) Which of the following terms best represents voluntary actions that violate significant organizational norms and, in doing so, threaten the well-being of the organization or its members?
A) undue hardship
B) deviant workplace behavior
C) antidiscrimination and retaliation
D) progressive discipline
E) wrongful termination
Q3) Explain the relationship between role conflict and reference groups.
Q4) Which of the following statements is true regarding brainstorming?
A) Brainstorming encourages criticizing an idea as early as possible.
B) Brainstorming overcomes the problem of "production blocking."
C) Brainstorming can overcome the pressures for conformity.
D) Research consistently shows that a group in a brainstorming session generates more ideas than an individual working alone.
E) Brainstorming fails to develop group cohesiveness.
Q5) Explain group polarization.
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Chapter 10: Understanding Work Teams
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Sample Questions
Q1) Virtual teams should be managed differently than face-to-face teams in an office, partially because virtual team members may not interact along traditional hierarchical patterns.
A)True
B)False
Q2) Which of the following statements is true regarding a cross-functional team?
A) A cross-functional team is made up of employees from different hierarchical levels.
B) A cross-functional team is made up of employees from the same department.
C) Cross-functional teams have decreased in popularity in the last few decades.
D) In the case of a cross-functional team, the early stages of development are typically very short.
E) Cross-functional teams are used for developing new ideas and coordinating complex projects.
Q3) How do mental models contribute to task conflicts?
Q4) What is organizational demography? What is its significance?
Q5) The goal of a work group is to share information.
A)True
B)False
Q6) How must roles be allocated to ensure effective team performance?
Page 12
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Chapter 11: Communication
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Sample Questions
Q1) The ________ is the actual physical product of the sender's encoding.
A) channel
B) filter
C) message
D) noise
E) medium
Q2) Automatic processing requires a detailed consideration of evidence and information relying on facts, figures, and logic.
A)True
B)False
Q3) Peter is working on a project. He feels that the parameters need to be changed to meet client specifications. First, he must talk to his immediate supervisor, who will then discuss the issue with her department director before any changes can be implemented. Peter is most likely a part of a ________ small-group network.
A) star
B) mesh
C) chain
D) all-channel
E) ring
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Page 13
Chapter 12: Leadership
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Sample Questions
Q1) Transactional leaders guide their followers toward established goals by clarifying role and task requirements.
A)True
B)False
Q2) Compare and contrast charismatic leadership from the understanding of leadership under the attribution theory.
Q3) Leadership is best defined as ________.
A) the ability to merely project one's abilities in the lack of actual accomplishments
B) the ability to reduce the dependence of team members on each other
C) the ability to induce the team members to focus on individual goals rather than collective goals
D) the ability to influence a group toward the achievement of a vision or set of goals
E) the ability to use factors like training and experience to reduce dependence on formal leadership
Q4) What is servant leadership?
Q5) Describe the full range of leadership model.
Q6) How do substitutes and neutralizers challenge the effectiveness of leadership?
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Page 14
Chapter 13: Power and Politics
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Sample Questions
Q1) List and discuss the bases of formal power.
Q2) Will Paten is the manager of a team of twelve people in the marketing division of Palmer Inc. Will, who has been working in the company for eleven years, is held in high regard and liked by all his colleagues and subordinates. However, Aaron and Abby, two of his subordinates, are noted for frequently flouting his rules and directives. They continue behaving in this manner even after Will had categorically requested them to refrain from upsetting the momentum of the team. Which of the following, if true, would best explain Aaron and Abby's continued noncompliance with Will's requests?
A) The promotions and bonuses of the team members depend heavily on Will's performance ratings.
B) The company had provided Will with additional duties, and he was left with little time to ensure that his team members performed well.
C) Will believes that since the job demands in marketing are ambiguous and ever-changing, a supportive approach to leadership would suffice.
D) Will is uncomfortable exercising coercive measures to control employees.
E) Will is considered an expert at analyzing market trends and making accurate projections about demand and revenue.
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Page 15
Chapter 14: Conflict and Negotiation
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Sample Questions
Q1) Conflict between two people is called ________ conflict.
A) intragroup
B) bilateral
C) intergroup
D) dyadic
E) dual
Q2) During the behavior stage of the conflict process, the parties decide what the conflict is about.
A)True
B)False
Q3) Assertiveness indicates the degree to which ________.
A) one party attempts to satisfy his or her own concerns
B) one party attempts to suppress the conflict
C) the parties attempt to find a win-win solution
D) one party attempts to satisfy the other party's concerns
E) the parties are willing to involve a third party in conflict resolution
Q4) Conflict is uniformly good or bad.
A)True
B)False
Q5) What are the various causes of conflict?
Page 16
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Chapter 15: Foundations of Organization Structure
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Sample Questions
Q1) You explain to your students the structure of a local grocery store situated in your neighborhood. The store employs two full-time employees, a salesperson and a cashier. The owner of the store acts as its manager and makes all the decisions. Which of the following organizational structures is being described by you?
A) matrix structure
B) virtual structure
C) bureaucracy
D) boundaryless structure
E) simple structure
Q2) There is much research to suggest that people tend to select employers randomly. A)True
B)False
Q3) What is the difference between a mechanistic model and an organic model of organizational structure?
Q4) Why is span of control important within an organization, and which common organizational design would most likely have the widest span of control? Explain your answer.
Q5) Describe the five common ways of departmentalization. Give an example of each.
Q6) Describe the simple structure. Discuss its advantages and disadvantages.
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Chapter 16: Organizational Culture
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Sample Questions
Q1) How can U.S. managers be culturally sensitive?
A) by indulging in frequent discussions about religion
B) by discussing politics frequently
C) by listening more
D) by speaking quickly
E) by talking in a high tone of voice
Q2) Patricia is a team leader. When looking at an e-mail from one of her team members, Patricia noticed that the e-mail was sent at nine-thirty in the evening. The next day she personally went to the employee's cubicle and told him how much she appreciated him staying late to get the project to the client on time. Which aspect of creating a positive organizational culture is Patricia utilizing?
A) rewarding more than punishing
B) building on organization strengths
C) emphasizing individual growth
D) building on employee strengths
E) providing extrinsic rewards
Q3) Compare and contrast an ethical organizational culture and a positive organizational culture. How are they similar and different?
Q4) Describe the three stages involved in the process of socialization.
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Chapter 17: Human Resource Policies and Practices
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Sample Questions
Q1) Which of the following have/has proven to be a particularly good predictor for jobs that include cognitively complex tasks?
A) intelligence tests
B) integrity evaluations
C) work sampling
D) drug tests
E) behavioral assessment
Q2) Provide a workplace example of informal training for technical skills and another for problem-solving skills.
Q3) ________ refers to actions that contribute to the psychological environment of the organization, such as helping others when not required.
A) Citizenship
B) Counterproductivity
C) Satisficing
D) Social loafing
E) Groupthink
Q4) Describe and discuss the use of written essays as a means of performance evaluation.
Q5) Describe and discuss the critical incidents method of performance evaluation.
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Chapter 18: Organizational Change and Stress Management
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Sample Questions
Q1) Which of the following is an example of an individual source of resistance to change?
A) limited focus of change
B) product orientation
C) fear of the unknown
D) structural inertia
E) employee orientation
Q2) Passion for change among entrepreneurs is greatest when work roles and the social environment encourage them to put their creative identities forward.
A)True
B)False
Q3) Organizational development (OD) is a collection of change methods that try to improve organizational effectiveness and employee well-being.
A)True
B)False
Q4) List the eight steps in Kotter's eight-step plan for implementing change.
Q5) What are the various organizational development techniques?
Q6) Describe the process of appreciative inquiry (AI).
Q7) Discuss the psychological symptoms of stress.
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