Human Resource Management Study Guide
Questions
Course Introduction
Human Resource Management explores the strategic and operational roles that HR professionals play within organizations. This course covers key functions such as recruitment and selection, training and development, performance management, compensation and benefits, and labor relations. Students learn to apply best practices and ethical considerations in managing people, fostering organizational culture, and ensuring legal compliance. Emphasis is placed on aligning HR strategies with organizational goals to improve productivity, employee satisfaction, and organizational effectiveness in a diverse and dynamic workplace.
Recommended Textbook
Fundamentals of Human Resource Management 3rd Edition by Gary Dessler
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14 Chapters
1470 Verified Questions
1470 Flashcards
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Page 2
Chapter 1: Managing Human Resources Today
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105 Flashcards
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Sample Questions
Q1) Jennifer was recently certified as a professional human resource manager. Which organization most likely provided this certification to Jennifer?
A) Human Resource Certification Institute
B) Academy of Human Resource Executives
C) Society of Business Administration
D) Association of Certified HR Managers
Answer: A
Q2) Which activity is part of the controlling function of the management process?
A) recruiting prospective employees
B) training and developing new employees
C) developing departmental rules and procedures
D) comparing employee performance with standards
Answer: D
Q3) Transactional HR groups focus on assisting top management in big picture issues such as developing a firm's long-term strategic plan.
A)True
B)False
Answer: False
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Chapter 2: Managing Equal Opportunity and Diversity
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Sample Questions
Q1) According to studies, which of the following groups experiences the most sexual harassment in the workplace?
A) homosexual men
B) minority men
C) minority women
D) white women
Answer: C
Q2) The defense of ________ requires showing that there is an overriding business purpose for the discriminatory practice and that the practice is therefore acceptable.
A) prima facie
B) mixed motive
C) adverse impact
D) business necessity
Answer: D
Q3) Mental disabilities, such as depression and anxiety disorders, account for the greatest number of claims brought under the ADA.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Human Resource Strategy and Analysis
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105 Flashcards
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Sample Questions
Q1) Winchester Rugs operates a website called www.buyrugsdirect.com, so Winchester Rugs is most likely implementing a strategy of ________.
A) consolidation
B) geographic expansion
C) vertical integration
D) horizontal concentration
Answer: C
Q2) High-performance work organizations are most likely characterized by all of the following EXCEPT ________.
A) commitment to high production rates
B) empowered front-line workers
C) labor management cooperation
D) multiskilled work teams
Answer: A
Q3) A mission statement is a general statement of a company's intended direction that evokes emotional feelings in the organization's members.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Job Analysis and Talent Management
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105 Flashcards
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Sample Questions
Q1) Which of the following best supports the argument that jobs should be described in terms of competencies rather than duties?
A) New employees in high-performance work systems receive extensive job skills training for their specific positions.
B) Globalization and telecommuting require workers to be able to self-manage and perform duties without close supervision.
C) In high-performance work systems, employees serve as team members rotating among various jobs.
D) Managers in global firms are empowered to forecast personnel needs using both trend analysis and ratio analysis.
Q2) The best competency statements include a brief description of the competency as well as a description of the observable behaviors that represent proficiency in the competency.
A)True
B)False
Q3) As an HR manager, what steps would you take to develop a competency statement? What resources would be beneficial in the process?
Q4) What is a task statement? Why are task statements becoming increasingly popular?
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Page 6
Chapter 5: Personnel Planning and Recruiting
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Sample Questions
Q1) In a brief essay, explain how strategic planning relates to both employment planning and recruiting.
Q2) Which of the following refers to studying variations in a firm's past employment levels to predict future needs?
A) ratio analysis
B) trend analysis
C) job analysis
D) graphical analysis
Q3) Which of the following factors about new hires is LEAST relevant when measuring recruiting effectiveness?
A) turnover
B) failure rate
C) interview time
D) job performance
Q4) Which of the following factors is LEAST relevant to forecasting personnel needs?
A) productivity changes
B) marketing methods
C) projected turnover
D) financial resources
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Chapter 6: Selecting Employees
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Sample Questions
Q1) Which of the following terms refers to the consistency of scores obtained by the same person when retested with alternate forms of the same test?
A) equivalency
B) expectancy
C) reliability
D) validity
Q2) Blue Bay Hotels is in the process of modifying the assessment methods the company uses to hire new employees. In the past, the hotel chain has been accused by minority organizations of violating EEO laws in its hiring practices. Which of the following applicant assessment methods would most likely have the LEAST adverse impact on minorities?
A) aptitude test
B) job knowledge test
C) situational judgment test
D) personality test
Q3) Interviewers tend to be more influenced by unfavorable than favorable information about a candidate.
A)True
B)False
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Page 8
Chapter 7: Training and Developing Employees
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Sample Questions
Q1) For training to be successful and effective, a trainee must have ________.
A) experience
B) motivation
C) management skills
D) technical expertise
Q2) A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.
A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training
Q3) Which term refers to a detailed study of a job to identify the specific skills required?
A) job analysis
B) task analysis
C) competency analysis
D) performance analysis
Q4) In a brief essay, discuss how firms utilize advancements in technology to train their employees and to develop their managers.
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Page 9
Chapter 8: Performance and Talent Management
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Sample Questions
Q1) Most appraisal forms used in the workplace are a combination of several different appraisal methods.
A)True
B)False
Q2) Sam supervises a team of data entry clerks at Geico. The firm's electronic performance monitoring system enables Sam to electronically monitor the amount of computerized data an employee processes each day.
A)True
B)False
Q3) Which component of performance management refers to communicating a firm's higher-level goals throughout the organization and then translating them into departmental and individual goals?
A) coaching
B) role clarification
C) goal alignment
D) direction sharing
Q4) In a brief essay, discuss the components necessary for an effective performance management process.
Q5) What are the six basic elements of a performance management program?
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Chapter 9: Managing Employee Retention, Engagement, and Careers
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Sample Questions
Q1) Which of the following managerial actions would most likely improve employee engagement?
A) highlighting how employee efforts help accomplish company goals
B) providing annual performance appraisals and bonuses
C) assigning employees to high-performing work teams
D) encouraging lifelong learning through training
Q2) Exit interviews are scheduled when an employee has been dismissed from the firm for misconduct.
A)True
B)False
Q3) According to research, effective mentors have the ability to ________.
A) maintain control of the relationship
B) establish basic standards of performance
C) steer employees into important projects
D) teach employees how to complete tasks
Q4) Discuss the relationship between employee engagement and turnover. How can a firm foster engagement?
Q5) According to research, less than 25% of the global workforce is engaged. A)True
B)False
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Chapter 10: Developing Compensation Plans
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Sample Questions
Q1) The purpose of conducting a salary survey is to ________.
A) compare internal and external equity
B) determine prevailing wage rates
C) identify compensable factors
D) rank benchmark jobs
Q2) According to research, what is the LEAST likely factor that determines CEO pay?
A) ability to pay
B) job complexity
C) job evaluation
D) human capital
Q3) What is comparable worth? Discuss the connection between comparable worth and the point method.
Q4) As an HR manager, how would you establish pay rates while ensuring external, internal, and procedural equity?
Q5) What method is used by most employers to price professional jobs?
A) ranking method
B) point method
C) market-pricing approach
D) job classification method
Q6) Why do employers use pay ranges for each pay grade?
Page 12
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Chapter 11: Pay for Performance and Employee Benefits
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Sample Questions
Q1) Pooled paid leave plans combine sick leave, vacation, and personal days into a single leave pool and have been blamed for increasing employee absenteeism.
A)True
B)False
Q2) You are the CEO of Blue Bay Motor Boat Company, a mid-size firm that manufactures speed boats. What incentive plan would you implement for the firm's engineers? What incentive plan would you implement for the firm's managers? What benefits are you required by law to provide? What types of discretionary benefits would you make available to all employees?
Q3) An employer would most likely use an enterprise incentive management system to ________.
A) calculate overtime pay
B) automate award programs
C) monitor employee engagement
D) track performance appraisals
Q4) In a brief essay, describe the three classifications that apply to basic pension plans.
Q5) Why do employers provide severance pay to employees? What should firms consider when designing a severance plan?
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Chapter 12: Ethics, Employee Relations, and Fair Treatment at Work
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Sample Questions
Q1) What legislation exists to ensure that ethical decisions are made in the workplace? What is the role of the HR manager in workplace ethics?
Q2) What is morality? How does an employee's morality relate to making ethical decisions in the workplace?
Q3) According to the ethics research presented in the text, "bad cases" are best described as ________.
A) managers who encourage unethical choices
B) people who are inclined to make unethical choices
C) ethical situations that are ripe for unethical choices
D) environments that foster or condone unethical choices
Q4) A manager constructs a fair discipline process on three pillars: rules and regulations, a system of progressive penalties, and outplacement counseling.
A)True
B)False
Q5) What can you do as an HR manager to ensure that you hire ethical employees?
Q6) How can an employer use communication tools to improve employee relations?
Q7) What is an ethics code? What methods do firms use to monitor employees and ensure their compliance with ethics codes?
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Chapter 13: Working with Unions and Resolving Disputes
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Sample Questions
Q1) Which law sought to protect union members from possible wrongdoing on the part of their unions?
A) Norris-LaGuardia Act
B) Taft-Hartley Act
C) Wagner Act
D) Landrum-Griffin Act
Q2) Which of the following bans certain unfair labor practices and provides for majority rule and secret ballot elections?
A) Landrum-Griffin Act
B) Norris-LaGuardia Act
C) Wagner Act
D) Taft-Hartley Act
Q3) With the maintenance of membership arrangement of union security, how long must union members employed by a firm maintain union membership?
A) until there is a wage increase
B) for the contract period
C) until negotiations end
D) for at least 1 year
Q4) In a brief essay, discuss why unions are declining in popularity.
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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Sample Questions
Q1) Which of the following personality traits is LEAST likely to be associated with people who are considered accident prone?
A) impulsive
B) extroverted
C) highly fastidious
D) sensation seeking
Q2) You are a supervisor at a carpet manufacturing facility. How can you reduce unsafe conditions in the workplace? What would you do to ensure a smooth OSHA inspection of your facility?
Q3) According to OSHA, employers must report occupational injuries that result in any of the following EXCEPT ________.
A) first aid treatment
B) restriction of motion
C) loss of consciousness
D) transfer to another job
Q4) Safety training is not as important with new trainees because they are more likely to pay attention and therefore avoid accidents.
A)True
B)False
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