Employee Training and Development Exam Practice Tests
Course Introduction
Employee Training and Development explores the principles, strategies, and best practices for enhancing employee skills, knowledge, and performance within organizations. The course covers topics such as needs assessment, designing and implementing training programs, evaluating training effectiveness, and aligning development initiatives with organizational goals. Students will examine current trends, challenges, and technologies in training, as well as the role of coaching, mentoring, and career development in fostering a productive and adaptable workforce. Through case studies and practical assignments, learners will develop the competencies required to design and manage impactful training and development interventions.
Recommended Textbook
Human Resource Development 5th Edition by Jon
M. Werner
Available Study Resources on Quizplus
16 Chapters
900 Verified Questions
900 Flashcards
Source URL: https://quizplus.com/study-set/2103 Page 2
Chapter 1: Introduction to Human Resource Development
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/41878
Sample Questions
Q1) A challenge currently facing the HRD field is:
A)Increasing workforce diversity
B)Competing in a global economy
C)Eliminating the skills gap
D)All of the above are challenges HRD faces
Answer: D
Q2) ASTD stands for:
A)The Alaskan Society for Training & Development
B)The American Society for Training & Development
C)The American Society for Teaching Drama
D)The American Society for Technical Development
Answer: B
Q3) McLagan identified the four primary HRD functions.
A)True
B)False
Answer: False
Q4) Yeomanries were the forerunners of modern labor unions.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Influences on Employee Behavior
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/41879
Sample Questions
Q1) In general need theories of motivation focus on a deficiency that energizes behavior.
A)True
B)False
Answer: True
Q2) The self-fulfilling prophecy means that:
A)What you see is what you get
B)A picture is worth 1000 words
C)If you value the reward you will work hard
D)The supervisors expectations can impact employee behavior
Answer: D
Q3) A norm is best defined as:
A)A part of company policy
B)An informal rule for appropriate behavior with a group
C)A written policy for behavior
D)Something each employees makes up for themselves
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Learning and HRD
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/41880
Sample Questions
Q1) Component task achievement means that each task must be fully completed before the entire task is performed correctly.
A)True
B)False
Answer: True
Q2) Based on the law of effect means that:
A)Many people like to be punished.
B)Good things happen to bad people
C)We repeat things we are punished for - they are usually fun to do
D)We repeat actions that give us a pleasurable consequence.
Answer: D
Q3) Individuals with low levels of cognitive playfulness are more affected by positive feedback than individuals with high levels of cognitive playfulness.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Assessing HRD Needs
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/41881
Sample Questions
Q1) In general it is preferable to use more than one method of task identification when studying a job.
A)True
B)False
Q2) A needs assessment is often not conducted for which of the following reasons?
A)It can be difficult and time consuming to do
B)Line managers prefer action to research
C)There is lack of support from management for this step
D)All of the above are true
Q3) In needs assessment, a focus on environmental constraints would occur as part of which analysis
A)person
B)strategic/organizational
C)task
D)ergonomic
Q4) Compliance needs are those:
A)Mandated by law
B)Focused on what prevents performance
C)That identify new ways to perform tasks
D)None of the above are correct
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Implementing HRD Programs
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/41882
Sample Questions
Q1) A key disadvantage of the lecture method of training is the lack of sharing of ideas among trainees.
A)True
B)False
Q2) A case study presents a story about an organization and asks the trainees to analyze the situation.
A)True
B)False
Q3) The physical environment is very important in supporting a learning process. Which is NOT a factor of the physical environment?
A)seating
B)comfort, well being
C)food, catering
D)physical distraction
Q4) What is true about Outdoor training:
A)Results of effectiveness are mixed
B)It always works
C)It is all games not training
D)It has not been used since World War II
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Designing Effective HRD Programs
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/41883
Sample Questions
Q1) Langdon has proposed moving beyond objectives to what he calls:
A)ellipses
B)proformas
C)performance goals
D)outcomes
Q2) The most frequent topics covered by vendors are:
A)Management development, technical training and computer training
B)Supervisor training and skills training
C)Orientation programs and computer training
D)Performance appraisal and skills training
Q3) All of the following are factors to consider before purchasing an HRD program EXCEPT:
A)registration issues
B)expertise
C)subject matter
D)cost
Q4) Trainers should be very careful when copying material from others so they do not violate copyright laws.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Evaluating HRD Programs
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/41884
Sample Questions
Q1) Which of the following is not a common type of data collected for evaluation?
A)Plant data
B)Economic data
C)Systemwide data
D)Individual performance data
Q2) Confidentiality in training evaluation is not important - the trainees work for the organization already.
A)True
B)False
Q3) All of the following are guidelines for writing effective questionnaires except:
A)Combine several ideas into one question to save on paper
B)Use clear and simple questions
C)Limit the number of response options
D)Match the mode of the response to the question
Q4) A control group is:
A)a second group of trainees
B)of no value in helping us evaluate training programs
C)often critical to determining whether changes were due to a training program rather than some other factor
D)an added cost that is generally too expensive
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Employee Socialization and Orientation
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/41885
Sample Questions
Q1) In your text, the process of adjusting to a new organization is called organizational joining.
A)True
B)False
Q2) Self selection results in people turning down a job.
A)True
B)False
Q3) Orientation programs often suffer from a lack of follow-up with the newcomer.
A)True
B)False
Q4) Role conflict occurs when:
A)people think the role they are performing is more than they can reasonably do
B)people think they are receiving mixed messages about what is expected of them
C)people feel their roles are unclear
D)a lot of fights take place at work
Q5) Norms are established by the employees themselves.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: HRD and Diversity: Diversity Training and Beyond
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41886
Sample Questions
Q1) A case study research design:
A)Is easy to use to evaluate training
B)Is questionable since there is no pre training information
C)Measures only results
D)Is very commonly used to evaluate training
Q2) Relational research involves measuring two or more variables to see if they are measuring the same thing.
A)True
B)False
Q3) A quasi-experimental research design could be:
A)A non equivalent control group
B)A time series
C)A pre post test
D)Both A and B are quasi-experimental designs
Q4) Internal validity deals with the question - could something besides the training program have caused the observed change to occur.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Skills and Technical Training
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/41887
Sample Questions
Q1) Basic skills/literacy education deals with upgrading reading, writing and computational skills.
A)True
B)False
Q2) All of the following are types of teams EXCEPT:
A)department
B)quality circle
C)self managed
D)cross functional
Q3) Technical training would include training in operating a computer driven machine?
A)True
B)False
Q4) TQM stands for Total Quality Management
A)True
B)False
Q5) Customer service training does not need any financial incentive to be effective.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Coaching and Performance Management
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/41888
Sample Questions
Q1) Performance management:
A)Involves giving annual performance evaluations
B)Incorporates goal setting
C)Means tying pay to performance evaluations
D)Focuses on the ongoing process of performance improvement
Q2) Poor performance may have multiple causes
A)True
B)False
Q3) When defining poor performance it is important to agree on what the standards of performance should be.
A)True
B)False
Q4) It is very important to set specific goals to achieve improved performance.
A)True
B)False
Q5) The Kinlaw process is:
A)Comfort, criticize, then solve it
B)Confront, use reactions to develop information, resolve
C)Confront then criticize
D)None of the above
13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Employee Counseling and Wellness Services
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/41889
Sample Questions
Q1) Potential negative outcomes of employee counseling programs include all of the following except:
A)Increased worker's compensation costs
B)Conflicts between smokers and non-smokers
C)Increased scheduling problems due to program participation
D)Reduced motivation and job satisfaction
Q2) Employees must contact the EAP through their supervisor.
A)True
B)False
Q3) A HPP is a Health Promotions Program
A)True
B)False
Q4) Employee counseling services began:
A)Around 1900
B)In 1964 after the EEO laws
C)In 1991 with the ADA
D)In the late 1980's due to increasing drug use by employees
Q5) Confidentiality is of no concern to employees in counseling?
A)True
B)False
14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Career Management and Development
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/41890
Sample Questions
Q1) A career plateau occurs when:
A)Your pay is at the top of the pay scale
B)Your chances of further advancement become very slim
C)Your benefits are used up
D)You are ready for pre-retirement planning
Q2) Career enrichment could include all of the following except:
A)Retraining
B)Promotions
C)Certification
D)Job transfers and rotation
Q3) Career models can focus on:
A)The individual, organization and team
B)The individual, organization and department or plant
C)The department, organization and union
D)The union, organization and individual
Q4) A career path is a series of jobs with related tasks and experiences that an employee moves through over time.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Management Development
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/41891
Sample Questions
Q1) Over one-half of tall raining dollars are spent training nonexempt employees.
A)True
B)False
Q2) Behavior modeling typically involves five steps. These five steps include: lecture, taking notes, memorization, repeating and learning.
A)True
B)False
Q3) McCall and colleagues suggest an effective management development system includes:
A)Encouragement of self motivation
B)Individualism
C)A long term perspective
D)All the above are needed.
Q4) Executive MBA programs normally meet:
A)Daily
B)Once a week on weekends
C)Only on line
D)Once a month
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Organization Development and Change
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/41892
Sample Questions
Q1) Survey feedback is simply interviewing a lot of people about their jobs.
A)True
B)False
Q2) What role should senior management take in a TQM program?
A)hands-off - it is the workers' program
B)they need to guide the implementation of the program
C)they need to facilitate the TQM training
D)none
Q3) TQM and SMT interventions:
A)Are basically the same thing
B)Have some significant differences
C)Quality is the only goal of both interventions
D)Training of employees for both interventions is exactly the same
Q4) True experimental design is easy to find in OD research.
A)True
B)False
Q5) OD generally uses spontaneous (non-planned) interventions to accomplish its goals.
A)True
B)False
17
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: HRD and Diversity: Diversity Training and Beyond
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/41893
Sample Questions
Q1) A hostile work environment is:
A)The way life is
B)Legal if job related
C)A form of illegal sexual harassment
D)Illegal only based on sexual preference
Q2) Equal employment law:
A)covers situations where the opportunities for particular groups (such as women and minorities) are limited,
B)applies only to hiring employees on a fair basis
C)does not apply to the training of employees
D)includes training ( but only covers disability and age discrimination
E)g., they are not allowed into training programs
Q3) The glass ceiling is:
A)barriers to women and minorities entering top management positions
B)a planned way companies keep women and minorities out of top management
C)the fancy ceiling in the executive wing of an office building
D)usually part of the company policy manual
Q4) Organization culture includes a set of shared values and beliefs.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18