Communication for Managers Exam Answer Key - 779 Verified Questions
Communication for Managers
Exam Answer Key
Course Introduction
Communication for Managers explores the essential principles and practices of effective communication within organizational settings. This course covers strategies for conveying information clearly, building relationships, and fostering collaboration among teams. Students will learn about verbal and nonverbal communication, active listening, conflict resolution, cross-cultural communication, and the use of digital communication tools. Emphasis is placed on tailoring messages for diverse audiences, managing communication in crisis situations, and developing leadership communication skills that support decision-making and organizational goals.
Recommended Textbook
Communication in Business International Edition 8th Edition by Scot Ober
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17 Chapters
779 Verified Questions
779 Flashcards
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Page 2
Chapter 1: Business Communication Foundations
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Discuss the role of the sender and receiver in the communication process. Answer: The sender initiates the message and is primarily responsible for communication success.The sender analyzes the receiver, selects the message type and channel, uses the you-viewpoint, provides for feedback, and removes communication barriers.The receiver's role includes listening or reading carefully, being open to different types of senders and to new ideas, making notes when necessary, providing appropriate feedback to the sender, and asking clarifying questions.
Q2) Analyzing a receiver's knowledge will assist a writer in deciding whether to use the direct or indirect plan when organizing a message.
A)True
B)False
Answer: False
Q3) The components of the communication process model are sender, receiver, you-viewpoint, and communication barriers.
A)True
B)False
Answer: False
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Chapter 2: Multicultural and Global Communication
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Sample Questions
Q1) Cultural background affects how individuals communicate and how they interpret messages from others.
A)True
B)False
Answer: True
Q2) What language adjustments would you make if you are a person whose native language is English and are communicating with someone speaking English as a second language?
Answer: The tone and pace of language would not be altered; however, enunciating words clearly would be helpful.Also, avoiding long, complex sentence or colloquial terms would help the English language learner understand your message.Avoid attempts at humor, which may be misunderstood or be offensive.Learn to say a greeting or common phrase in the other person's home language.He or she will appreciate your effort.
Q3) Some English words may have different meanings in different countries although the native language in these countries may be English.
A)True
B)False
Answer: True
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4
Chapter 3: Technological, Legal, and Ethical Considerations
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Sample Questions
Q1) Employees should treat e-mail, voice-mail, and other electronic messages that they send as if they will be public knowledge.
A)True
B)False
Answer: True
Q2) Federal law requires manufacturers and sellers to stand behind a purchase of a major product.A promise made willingly by the seller is called an A) Universal law
B) Express warranty
C) Uniform warranty
D) Implied warranty
Answer: B
Q3) Unsolicited telephone calls to a person on a no-call list are unethical but not illegal. A)True
B)False
Answer: False
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Chapter 4: Principles of Business Communication
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Sample Questions
Q1) Which of the following sentences lacks agreement of subject and verb?
A) The fifth grade class has recess at 10 a.m.
B) Mary and Janice go to the grocery each day.
C) Martina or her children were always at home on Saturdays.
D) Each year supervisors reminds their staff of Internet-use policies.
Q2) What is the meaning of each of the following guidelines for composing clear sentences:a.Give sentences unity.b.Keep related words together.
Q3) A strong word will be either an adjective or adverb because both are descriptive words.
A)True
B)False
Q4) Which one of the following incorrect sentences lacks parallelism?
A) Managing the store, practicing violin, and attending classes keeps Mary busy.
B) Leave your practice problems on the desk, your homework should be completed, and be ready for tomorrow's test..
C) Jane Harris, who lives in Martinville, sings in their community choir each year.
D) Marsha, John, and Milton take a bicycle ride each evening.
Q5) Explain how to avoid use of biased language.
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Chapter 5: Print and Electronic Messages
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Sample Questions
Q1) The first step in developing a business message is to draft the message.
A)True
B)False
Q2) Secondary purposes support the main idea in a written message.
A)True
B)False
Q3) Proofreading is done before and after revising and editing.
A)True
B)False
Q4) Message purposes should be established within the framework of the four business communication goals.
A)True
B)False
Q5) How does a blog differ from a standard web page?
Q6) Format and style of a message vary with the audience.
A)True
B)False
Q7) What organizational plans are available for messages? Explain the features of each and when each should be used.
Q8) Describe how to analyze a communication situation.
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Chapter 6: Message Formats
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Sample Questions
Q1) The impression a message makes is based solely on its content.
A)True
B)False
Q2) Aaron Rodriguez, who owns a small home-based carpet cleaning business, has decided to create a letterhead he can print on his home computer.Name two items Aaron must include in his letterhead and three items he could include.
Q3) Name and describe the two punctuation styles used in letters.
Q4) Margo Clark keyed a letter written by Bill Ramkin and signed by D'Wayne Bullock.Which of the following sets of reference initials best represents this situation?
A) BR:mc
B) DB/mc
C) DB/BR:mc
D) mc
Q5) Lynn Wymann, finance director at Savannah Power, wants to let those who reads the letters he writes know that he is male.Prepare a signature block that accomplishes Lynn's purpose.
Q6) How does the format of a letter prepared in modified block letter style differ from one prepared in full block letter style?
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Chapter 7: Positive, Neutral, and Social Business Messages
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Sample Questions
Q1) Although claims are written using the direct plan, a writer should not ask for a specific remedy until after he or she has provided a detailed explanation of the circumstances of the claim.
A)True
B)False
Q2) It is appropriate to send congratulatory messages to both organizations and individuals.
A)True
B)False
Q3) Personalizing the sales appeal in a message organized by the direct plan will encourage the reader to act positively on the appeal.
A)True
B)False
Q4) In the explanation section of a claim adjustment message, the sender should:
A) apologize for any inconvenience the receiver experienced.
B) focus on what has been done to solve or correct the problem.
C) prove the writer (sender) wasn't at fault.
D) thoroughly describe why the problem occurred.
Q5) Discuss sincerity and timeliness as factors in social business messages.
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Chapter 8: Negative Messages
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Sample Questions
Q1) The negative information section of a negative message should be emphasized to ensure that part of the message is clear.
A)True
B)False
Q2) The manager of Stop and Shop has completed interviews of five applicants for evening cashier.Mr.Jon Bonner was hired because he had more experience as a cashier than the other candidates and had also been a shore patrol officer in the navy and, therefore, was aware of security issues that the evening shift presents and how to deal safely with them.As manager, write an unsolicited negative news letter that you can send to the other four applicants to notify them that they were not selected.Follow the direct plan or modified indirect plan for your message.
Q3) What is one of the most important aspects of the indirect plan?
A) It keeps the receiver from getting the negative news.
B) The close stays off the negative subject.
C) The reasoning to justify the negative information is presented before the negative information.
D) The negative information is presented before the reasoning to justify it.
Q4) Describe the five requirements of an opening buffer for a negative message.
Q5) Identify and describe the five specific parts of the indirect plan.
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Chapter 9: Persuasive Messages
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Sample Questions
Q1) Which of the following comments best describes a collection message in the appeal stage?
A) It is a reminder for a customer who forgot to pay.
B) It is not concerned with customer goodwill.
C) It is written from the writer's points of view.
D) It uses the indirect persuasive outline.
Q2) Which of the following is the best closing for a persuasive request?
A) If you are unable to chair this committee, let me know so I can contact someone else about the job.
B) If you are willing to lead this group, please let me know at your earliest convenience.
C) Please call me at 555.394.8704 if you are willing to lead this task force.
D) Please e-mail me your response at rita.prosky@gmetric.com by April 24.
Q3) The opening of a persuasive message should be brief and positive.
A)True
B)False
Q4) A call to action ends most persuasive messages.
A)True
B)False
Q5) How can a receiver's negative reaction to the desired action be overcome?
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Chapter 10: Business Research and Report Writing
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Sample Questions
Q1) What is a Gantt chart?
A) A budget spreadsheet
B) A cluster diagram
C) A statistical analysis tool
D) A time schedule
Q2) The solution to a research problem is presented in the report as a part of the A) Appendix.
B) Conclusions.
C) Findings.
D) Recommendations.
Q3) Describe how to arrive at a clear, accurate written statement of the problem for a research study.
Q4) Buchan Molding manufactures plastic tubing used in various industries.Which of the following represents the best way for Buchan to gather customer satisfaction data about the service received during the lengthy, complicated transactions common in its business?
A) Conduct a telephone survey.
B) Send a comment card with the customer's order.
C) Send a letter of inquiry.
D) Visit each customer personally.
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Chapter 11: Proposals, Business Plans, and Special Reports
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Sample Questions
Q1) A policy statement should be written
A) general for all employees.
B) general for managers and specific for nonmanagerial employees.
C) specific for all employees.
D) specific for managers and general for nonmanagerial employees.
Q2) Staff at not-for-profit organizations write grant proposals to request money or tangible goods.
A)True
B)False
Q3) The title of a proposal should be brief and answer the questions Who? What? Where? When? Why? and How?
A)True
B)False
Q4) An appendix section is appropriate in a proposal but not in a business plan.
A)True
B)False
Q5) Formal proposals are highly structured documents that may resemble formal reports.E
A)True
B)False
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Chapter 12: Visual Aids
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Sample Questions
Q1) Organization charts should be used only when they show the entire organization.
A)True
B)False
Q2) Slides or transparencies work well with groups of different sizes.Which one of the following statements is NOT true about their use for presentations.
A) The beginning, the ending, and the most important points of the presentation should be used as content for presentation slides or transparencies.
B) Type should be in uppercase letters to be easily read.
C) Font sizes should be 36 point for titles and 24 point for bulleted text.
D) As a general rule, keywords rather than complete sentences should be used on slides or transparencies.
Q3) Up to ten areas can be compared in one multiple-bar graph.
A)True
B)False
Q4) What are multimedia aids? Give examples.
Q5) Describe two techniques that may be used to differentiate the lines for each variable in a multiple-line graph.
Q6) Explain at least three purposes that effective visual aids should achieve.
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Chapter 13: Interpersonal Communication and Teamwork
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Sample Questions
Q1) Constructive feedback and criticism are different names for the same process.
A)True
B)False
Q2) The main purpose of constructive feedback is to help people understand where they stand in relation to the expected job behavior.
A)True
B)False
Q3) Which of the following web-assisted technologies allows you to store a presentation and watch it at a later time?
A) Voice over Internet Protocol (VoIP)
B) Web caching
C) Web conferencing
D) Webcasting
Q4) Participating on a team can positively impact an individual's business knowledge and result in enhanced visibility in the organization as well better project management skills.
A)True
B)False
Q5) List five guidelines to observe when attending a social business gathering.
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Chapter 14: Listening and Nonverbal Messages
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Sample Questions
Q1) When we interpret a message, why might the message we receive be different from the message the speaker intended?
Q2) Discuss the difference between hearing and listening.
Q3) Passive listening is a technique for improving understanding of what is being said by taking into account how something is said and the nonverbal and body language that accompanies what is being said.
A)True
B)False
Q4) Our minds filter the contents of a message based on our experiences, age, knowledge, and emotions.
A)True
B)False
Q5) A speaker's physical appearance can affect his/her credibility with the audience.
A)True
B)False
Q6) Why is it important to analyze a speaker's total message?
Q7) Describe three barriers to effective listening.
Q8) Discuss how body language communicates nonverbal messages.
Page 16
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Chapter 15: Oral Communication Essentials
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Sample Questions
Q1) While voice pitch can be used effectively for emphasis, voice volume refers simply to being heard by others.
A)True
B)False
Q2) Explain how a speaker can handle nervousness.
Q3) Pitch refers to the
A) highness or lowness of your voice.
B) strength of your voice.
C) timbre of your voice.
D) volume of your voice.
Q4) Which of the following is a disadvantage of an impromptu presentation?
A) Increase use of verbal fillers
B) Large degree of eye contact
C) Natural feel of delivery
D) Opportunity to respond to audience feedback
Q5) The topic and objective of your presentation will determine the organizational pattern used.
A)True
B)False
Q6) What are the three purposes of the closing of a presentation.
Page 17
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Chapter 16: The Job Search and Resume
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Sample Questions
Q1) A functional résumé groups education and accomplishment under skills or functions that are pertinent to your career objective.
A)True
B)False
Q2) For new college graduates with limited experience, the preferred number of pages for a résumé is
A) one.
B) two.
C) three.
D) any number.
Q3) The chronological résumé format presents information within each section by date, beginning with the most recent date.
A)True
B)False
Q4) Write a paragraph explaining the information and services offered by a campus career center.
Q5) A targeted résumé is less powerful than a general résumé . A)True
B)False
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Chapter 17: Employment Communication and Interviewing
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Sample Questions
Q1) Even if you are definitely not interested in the job, it is still appropriate to follow up an interview.
A)True
B)False
Q2) The most common initial screening interview is done by telephone.
A)True
B)False
Q3) The Internet is one good source to learn about a company or organization prior to an interview.
A)True
B)False
Q4) How can you prepare for answering behavioral interview questions?
Q5) An interview question that asks about one of your weaknesses would be answered best by
A) admitting the weakness.
B) asking if it is necessary to talk about weaknesses.
C) naming a weakness and turning it into a strength.
D) saying that you do not have any weaknesses.
Q6) Give three questions that are unacceptable in an interview and provide an answer for each of them.
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