Advanced Organizational Behaviour Study Guide
Questions
Course Introduction
Advanced Organizational Behaviour delves deeply into the complex psychological, social, and structural dynamics that influence behavior within organizations. This course explores cutting-edge theories and empirical research on topics such as motivation, leadership, power and politics, group dynamics, organizational culture, communication, conflict resolution, and decision-making processes. Students will critically analyze individual and collective behaviors and their impact on organizational effectiveness, change management, and innovation. Through real-world case studies, applied projects, and interactive discussions, participants will develop advanced skills to assess, predict, and positively shape organizational outcomes in diverse and rapidly changing business environments.
Recommended Textbook
Canadian Organizational Behaviour 10th Canadian Edition by Steven Mcshane
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3025 Flashcards
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Chapter 1: Introduction to the Field of Organizational Behaviour
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Sample Questions
Q1) Information technology has created challenges, such as tethering people to their jobs for longer hours, reducing their attention spans at work, and increasing techno-stress.
A)True
B)False
Answer: True
Q2) Which of these statements about corporate social responsibility (CSR) is FALSE?
A)CSR is closely related to the topics of values and ethics.
B)Most companies now publically report on their CSR practices.
C)Most Canadians expect companies to engage in CSR.
D)An organization's perceived level of CSR influences whether people apply for work with that organization.
E)CSR emphasizes the economic, social, and environmental spheres of sustainability.
Answer: B
Q3) The organizational learning perspective is also known as the knowledge management perspective.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Individual Behaviour
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Sample Questions
Q1) Conscientiousness is one of the best personality traits for predicting job performance in most job groups.
A)True
B)False
Answer: True
Q2) Which of these statements about the Myers-Briggs Type Indicator (MBTI) is FALSE?
A)The MBTI combines four pairs of traits.
B)The MBTI measures the personality traits in Jung's psychological types.
C)Research has concluded that the MBTI does a poor job of measuring Jung's psychological types.
D)Research suggests that the MBTI is more useful for career development and self-awareness than for selecting job applicants.
E)The MBTI is one of the most widely used personality tests in organizations. Answer: C
Q3) Organizational citizenship is less likely to occur in a work environment where high cooperation already exists.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Perceiving Ourselves and Others in Organizations
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Sample Questions
Q1) Which of these questions is directly considered when making attributions?
A)How often does the employee interact with people from different backgrounds?
B)How often did the employee act this way in the past?
C)Has the employee ever shown his or her true emotions in the workplace?
D)All of the answers are correct.
E)None of the answers apply.
Answer: B
Q2) Which of the following helps managers to increase their empathy with subordinates?
A)Managers who occasionally work in their subordinates' jobs along with their employees.
B)Infrequent contact with subordinates.
C)Managers should take a training program where they learn about primacy and recency effects.
D)Managers should work together in executive offices away from their employees.
E)Managers should use formal written media (e.g. memos, reports) rather than face-to-face interaction when communicating new directives to employees.
Answer: A
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Chapter 4: Workplace Emotions
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Sample Questions
Q1) Self-awareness is the ________ level of ________
A)highest; emotional intelligence
B)lowest; affective commitment
C)lowest; emotional intelligence
D)highest; emotional labour
E)highest; continuance commitment
Q2) The general adaptation syndrome describes the consequences of stress.
A)True
B)False
Q3) People with higher neuroticism tend to experience more negative emotions
A)True
B)False
Q4) Job sharing and telework are usually considered ways to reduce stress through work/life balance.
A)True
B)False
Q5) Briefly explain and distinguish between the two forms of organizational commitment.
Q6) Give two reasons why employee involvement tends to increase organizational commitment.
Page 6
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Chapter 5: Foundations of Employee Motivation
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Sample Questions
Q1) Employees who believe that accomplishing a particular task will almost certainly result in a day off with pay would have:
A)a P-to-O expectancy close to 100.
B)a P-to-O expectancy close to 1:0.
C)an E-to-P expectancy above 100.
D)an outcome valence above 0:0.
E)an E-to-P expectancy close to minus 100.
Q2) You want production employees at your company to be more motivated to complete their assignments more efficiently. They are confident that they can perform their jobs more efficiently and the rewards you give employees (pay cheques, paid time off, etc.) are valued by these people. Identify the one element of expectancy theory that requires improvement and identify three possible actions that would increase employee motivation through this element.
Q3) Feelings of inequity occur when employees receive less than others, but not when they receive more than others.
A)True
B)False
Q4) Why is it such a challenge for employers to maintain feelings of equity among employees?
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Chapter 6: Applied Performance Practices
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Sample Questions
Q1) Job evaluations are used in which type of reward system?
A)Seniority-based rewards
B)Individual performance rewards
C)Gainsharing plans.
D)Job status-based rewards
E)Competency-based rewards
Q2) Occurs when employees experience self-determination, meaning, competence, and impact regarding their role in the organization.
A)Positive self-talk
B)Core job characteristic
C)Job specialization
D)Job rotation
E)Empowerment
Q3) Self-leadership involves finding ways to increase job specialization
A)True
B)False
Q4) Empowerment is the process of putting employees in situations involving job rotation and job enlargement.
A)True
B)False
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Chapter 7: Decision Making and Creativity
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Sample Questions
Q1) Decision makers have a need to reduce uncertainty, so they tend to focus on solutions before fully understanding the problem.
A)True
B)False
Q2) One reason why the problem identification stage is imperfect is that various stakeholders try to "frame" the decision maker's view of the situation.
A)True B)False
Q3) The rational choice paradigm is inherently logical, as such it an always be applied in realistic situations.
A)True
B)False
Q4) The creative potential of a person tends to increase with his or her A)ability to apply ideas.
B)ability to analyze ideas.
C)ability to be persistent.
D)ability to synthesize information.
E)All of these statements are correct.
Q5) Describe the rational choice paradigm of decision making.
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Chapter 8: Team Dynamics
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Sample Questions
Q1) Norms are the informal rules and standards established by a team to regulate the behaviour of its members.
A)True
B)False
Q2) The team development model does NOT recognize that
A)some teams remain in a particular stage longer than others.
B)teams really never develop past the norming stage.
C)the storming stage is a type of performing.
D)the storming stage follows the forming stage.
E)informal groups do not experience any development process.
Q3) Communicating, comforting, and conflict resolution are task-related characteristics of effective team members.
A)True B)False
Q4) Outline the three foundations of trust in teams.
Q5) Team members tend to work together more effectively when they receive some team-based rewards.
A)True
B)False
Q6) Identify and describe the "five C's" of member behaviour in effective teams.
Page 10
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Chapter 9: Communicating in Organizations
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Sample Questions
Q1) Wikis are collaborative web spaces in which anyone in the group can write, edit, or remove material from the site.
A)True
B)False
Q2) Compared with verbal communication, nonverbal communication
A)has more formal rules to guide its correct use.
B)is more consciously transmitted from sender to receiver.
C)is less susceptible to misinterpretation.
D)has all of these characteristics.
E)has none of these characteristics.
Q3) Filtering and jargon are two types of noise in the communication process
A)True
B)False
Q4) Which of the following activities helps us to cope with information overload?
A)Improving our time management
B)Learning to read faster
C)Scanning through documents more efficiently
D)Working longer hours
E)All of these help us to cope with information overload.
Q5) Comment on the accuracy of the following statement:
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Chapter 10: Power and Influence in the Workplace
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Sample Questions
Q1) A senior executive wants to introduce a new reward system for salespeople. To support this change, the executive retained a consultant to determine the benefits of the reward system for salespeople in this organization. However, the consultant's report determined that the reward system would not work well for a variety of reasons. When the executive received the report, she discarded it without notifying others of its existence. Meanwhile, the executive continued to push for the reward system. What political tactic did the executive use?
A)Persuasion
B)Exchange
C)Controlling information
D)Forming coalitions
E)Cultivating networks
Q2) By going on strike at a critical time in the company's business cycle, unions are mainly applying which contingency of power in order to get reasonable wages?
A)Centrality
B)Coercive
C)Visibility
D)Distinction
E)Discretion
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12
Chapter 11: Conflict and Negotiation in the Workplace
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Sample Questions
Q1) The five interpersonal conflict management styles are distinguished by their level of animosity with the other party.
A)True
B)False
Q2) Conflict management styles are defined in terms of their
A)animosity and tolerance.
B)differentiation and interdependence.
C)consequences for the organization.
D)assertiveness and cooperativeness.
E)arbitrariness and firmness.
Q3) Which of the following is a third-party conflict resolution strategy with low process control and low outcome control?
A)Arbitration
B)Mediation
C)Inquisition
D)All of these have low process control and low outcome control.
E)None of these have low process control and low outcome control.
Q4) If conflict was eliminated, organizations would be more productive.
A)True
B)False
Page 13
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Chapter 12: Leadership in Organizational Settings
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Sample Questions
Q1) According to the textbook, charismatic leadership differs from transformational leadership.
A)True
B)False
Q2) According to OB researchers, the term "charismatic visionary" is a universally recognized concept.
A)True
B)False
Q3) The view that leadership is a role, not a position assigned to one person, such that people within the team and organization lead each other is called:
A)Shared leadership.
B)Democratic leadership.
C)Distributed leadership.
D)Multi-source leadership.
E)Informal leadership.
Q4) Explain the concept of shared leadership.
Q5) Women tend to use the participative leadership style less readily than do men.
A)True
B)False
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Chapter 13: Designing Organizational Structures
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Sample Questions
Q1) A mechanistic structure is preferred where the technology has low variability and high analyzability.
A)True
B)False
Q2) Formalization represents the establishment of standardization as a coordinating mechanism.
A)True
B)False
Q3) Division of labour leads to increased job specialization.
A)True
B)False
Q4) When companies delayer the organizational hierarchy, they run the risk of increasing managerial workloads and stress.
A)True
B)False
Q5) Contingencies, such as size, technology, and environment do not necessarily determine an organization's structure.
A)True
B)False
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Chapter 14: Organizational Culture
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Sample Questions
Q1) Which of these statements about organizational stories is FALSE?
A)Stories are most effective at communicating organizational culture when they describe real events with real people.
B)Stories communicate organizational culture if they describe positive events, whereas they undermine organizational culture if they describe negative events.
C)Organizational stories provide human realism to individual performance standards.
D)Organizational stories are most effective at communicating organizational culture when employees believe the stories are true.
E)Organizational stories communicate culture because they provide role models to demonstrate that organizational objectives are attainable.
Q2) Rituals represent the organization's deliberate and usually dramatic displays of its dominant culture.
A)True
B)False
Q3) Identify four (4) conditions or events that potentially weaken an organization's dominant culture.
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Chapter 15: Organizational Change
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Sample Questions
Q1) The philosophy of positive organizational behaviour provided a deep grounding for A)force field analysis.
B)action research.
C)depreciative inquiry.
D)parallel learning structures.
E)appreciative inquiry.
Q2) The textbook suggests that resistance to change:
A)is an indication that change is not required in the organization.
B)is due to the change agent's distorted perceptions of employee behaviour based on their own doubts about the success of the change process.
C)leads to discussions that potentially improve procedural justice.
D)occurs when employees do not want any change in their organization.
E)All of the choices are suggested.
Q3) Discovery, dreaming, and delivering are the first three stages of appreciative inquiry.
A)True
B)False
Q4) Describe why a strategic vision is a key element of leading change.
Q5) Outline the organizational change process based on the action research approach.
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