Advanced Business Communication Study Guide Questions
Course Introduction
Advanced Business Communication explores the complex strategies and essential skills needed for effective communication in a modern business environment. The course covers topics such as intercultural communication, persuasive message construction, crisis and risk communication, and the use of digital platforms in professional settings. Students will engage in collaborative projects, analyze real-world case studies, and develop advanced written, oral, and visual communication techniques aimed at diverse internal and external audiences. Emphasis is placed on adapting messages for various stakeholders, leading teams through communication challenges, and using communication as a tool for leadership and organizational success.
Recommended Textbook
Business Communication In Person In Print Online 8th Edition by Amy Newman
Available Study Resources on Quizplus
12 Chapters
1623 Verified Questions
1623 Flashcards
Source URL: https://quizplus.com/study-set/1930 Page 2
Chapter 1: Understanding Business Communication
Available Study Resources on Quizplus for this Chatper
119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/38464
Sample Questions
Q1) Not all communication problems are spoken or written,some are related to how you act.
A)True
B)False
Answer: True
Q2) A computer-support specialist who sends an email to other computer-support specialists in the same company about the need for training on the latest software is engaging in ____ communication.
A) upward
B) downward
C) lateral
D) matrix
E) nonverbal
Answer: C
Q3) You can avoid polarization if you choose words that take the middle ground rather than words that represent an extreme position.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Intercultural and Team Communication
Available Study Resources on Quizplus for this Chatper
122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/38465
Sample Questions
Q1) Which of the following is not a helpful strategy when providing constructive feedback?
A) Avoid accusatory statements beginning with "you."
B) Avoid labels.
C) Avoid speaking for absent, anonymous people.
D) Avoid providing specific, recent examples.
E) Avoid words like "lazy" and "irresponsible."
Answer: D
Q2) Men and women typically use communication for the same purposes and in the same style.
A)True
B)False
Answer: False
Q3) Team members have an ethical obligation to avoid promoting self-centered agendas.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Interpersonal Communication Skills
Available Study Resources on Quizplus for this Chatper
121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/38466
Sample Questions
Q1) The minutes of a meeting should emphasize what was accomplished,not what participants said.
A)True
B)False
Answer: True
Q2) Engaging and responding to customers online often leads to customer avoidance of company websites.
A)True
B)False
Answer: False
Q3) The meaning you attach to time depends on your
A) culture, experience, and communication skills.
B) location, context sensitivity, and power distance.
C) status, culture, and specific situation.
D) familiarity with nonverbal nuances.
E) status as a sender, receiver, or team member.
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: The Writing Process
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/38467
Sample Questions
Q1) Engaging graphics,useful content,and helpful links on company websites,are more user-friendly than well-crafted paragraphs of text.
A)True
B)False
Q2) Messages for readers outside your organization tend to be less formal than those written for readers inside your organization.
A)True
B)False
Q3) ____ use far more text than websites and typically allow for customer comments.
A) IMs
B) Tweets
C) vlogs
D) Letters
E) Blogs
Q4) Typically,people are willing to spend time reading long blocks of text on websites that they have selected themselves.
A)True
B)False
Q5) Identify and define the three probable causes of writer's block.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Revising Your Writing
Available Study Resources on Quizplus for this Chatper
212 Verified Questions
212 Flashcards
Source URL: https://quizplus.com/quiz/38468
Sample Questions
Q1) Any message that omits key information is not accurate.
A)True
B)False
Q2) Rewrite the following sentence using the passive voice: "Your failure to submit the report on time delayed the project."
Q3) The statement "I am amazed that you filled in the form correctly" has a courteous tone.
A)True
B)False
Q4) A(n)____ sentence is often used to emphasize a single idea.
A) passive-voice
B) compound
C) complex
D) simple
E) active-voice
Q5) You can signal a change in direction within a message by starting a new sentence to introduce an additional topic.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Neutral and Positive Messages
Available Study Resources on Quizplus for this Chatper
124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/38469
Sample Questions
Q1) A routine reply is
A) sent in reply to a routine persuasive sales letter.
B) used when a routine request is being denied.
C) more effective when it follows the indirect organizational plan.
D) less effective when it follows the direct organizational plan.
E) an appropriate response when the request will be granted.
Q2) Which of the following would be the most effective closing statement for a routine reply?
A) If you have any further questions, please do not hesitate to call me.
B) To receive a complimentary copy of Software Magazine, call 555-2458.
C) Thank you for your interest in our products.
D) I hope this information is of use to you.
E) Please place your order right away to avoid losing out on this special offer.
Q3) Discussing reader benefits encourages the reader to comply with your routine request.
A)True
B)False
Q4) List and briefly describe the three major sections of a routine request letter.
Q5) Describe the guidelines to follow in handling a routine reply.
Q6) What are the types of goodwill messages?
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Persuasive Messages
Available Study Resources on Quizplus for this Chatper
103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/38470
Sample Questions
Q1) How should you deal with obstacles when writing a persuasive message?
Q2) An attention-getting opener is more important in an unsolicited sales letter than in a solicited sales letter.
A)True
B)False
Q3) In a sales letter,you may offer an incentive to motivate the reader to respond by a due date.
A)True
B)False
Q4) In the AIDA plan for sales letters,AIDA stands for
A) attention, interest, desire, and action.
B) action, interest, direct benefits, and attention.
C) action, information, desire, and acknowledgement.
D) awareness, information, data, and alertness.
E) added interest, desired action.
Q5) What three types of evidence are often used to create interest or justify a persuasive request?
Q6) You should not open a persuasive complaint letter by stating the problem.
A)True
B)False
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Bad-News Messages
Available Study Resources on Quizplus for this Chatper
104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/38471
Sample Questions
Q1) What factors have a major impact on the content and organization of a bad-news message?
Q2) When you include resale in a letter refusing a customer's claim,you are doing all of the following except
A) restating some of the benefits that led the reader to buy the product in the first place.
B) encouraging the reader to continue buying from your firm.
C) using subtle language to persuade without annoying.
D) rebuilding the customer's confidence in the product.
E) providing an appropriate buffer to cushion the bad news.
Q3) One way to justify your decision in a bad-news message is to
A) show how your company benefits.
B) state how your refusing the idea will benefit the reader.
C) cite confidentiality.
D) explain that a third party will benefit.
E) focus on the negative news itself rather than on the reasons.
Q4) Your objective is to convey the bad news and retain the reader's goodwill.
A)True
B)False
Q5) What should you keep in mind when discussing the reasons in a bad-news message?
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Planning the Report and Managing Data
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/38472
Sample Questions
Q1) The purpose of pilot-testing your questionnaire on a small sample is to
A) verify that response choices are homogeneous.
B) include sensitive questions where needed.
C) indicate the reason for asking each question.
D) be sure that all questions function as intended.
E) learn what motivates respondents to participate.
Q2) Managers need information to make good business decisions.
A)True
B)False
Q3) When you synthesize data,you look at how the tables and charts explain or deviate from the trends you are interpreting.
A)True
B)False
Q4) Which of the following do not generally yield primary data?
A) surveys
B) observations
C) interviews
D) diaries
E) experiments
Q5) What is a table and how can it be used to present data?
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Writing the Report
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/38473
Sample Questions
Q1) Describe the three forms of documentation.
Q2) Which of the following is not a component of the report body?
A) introduction
B) executive summary
C) conclusions
D) recommendations
E) findings
Q3) When drafting the introduction to a report,include a discussion of the procedures used to gather and analyze data.
A)True
B)False
Q4) Discuss the findings section of a business report.
Q5) Internal proposals may be written in an email textbox.
A)True
B)False
Q6) A text-based report is written as a narrative.
A)True
B)False
Q7) What style and component characteristics are appropriate in formal reports?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Q8) What types of information obtained by others do not need to be documented?
Chapter 11: Oral Presentation
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/38474
Sample Questions
Q1) Which of the following is not a typical purpose of most business presentations?
A) explaining
B) motivating
C) reporting
D) persuading
E) enhancing
Q2) Memorizing the first or last section of a presentation is often effective.
A)True
B)False
Q3) If your mind goes blank during a presentation,keep talking,even if you repeat some of the information from earlier in your talk.
A)True
B)False
Q4) The best use of humor in a presentation is to show the audience that you can laugh at yourself.
A)True
B)False
Q5) What type of information should you include,and what type should you exclude,when preparing handouts?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Employment Communication
Available Study Resources on Quizplus for this Chatper
183 Verified Questions
183 Flashcards
Source URL: https://quizplus.com/quiz/38475
Sample Questions
Q1) After you host a business meal,it is polite to send a follow-up note thanking your guest for attending.
A)True
B)False
Q2) Most recruiters prefer a résumé to be
A) one page.
B) two pages.
C) three pages.
D) four pages.
Q3) A business meal is about
A) the conversation.
B) the food.
C) awards.
D) agendas.
Q4) Behavioral interviews
A) are only used for positions requiring strong interpersonal skills.
B) are based on the theory that past behavior predicts future performance.
C) requires the applicant to perform job responsibilities while being observed by the interviewer.
D) are considered unreliable by most companies.
To view all questions and flashcards with answers, click on the resource link above. Page 14