Kudos to Manager Pam Melanson for going above and beyond
Kudos to Pam Melanson and the entire Inpatient Medicine Team at QHC BGH for your ongoing efforts to improve Emergency Department wait times Pam Melanson, Manager of the Inpatient Unit on Quinte 5 at QHC BGH was recently recognized for going above and beyond. On February 2, the Emergency team surprised Pam with the ER Appreciation Award which is presented in recognition of one’s outstanding efforts and support to improve the Emergency Department. The award was presented in recognition of Pam’s outstanding efforts to pull patients from Emerg and for being persistent and diligent, even during the extremely busy times. Pam was honoured to receive the award, but was quick to include and recognize her team. “I’m very grateful, but this is absolutely about the staff on Quinte 5, so we need 100 of these,” she said. Pam is the first nurse to have been presented with the award, as it is traditionally given by emergency physicians to another physician. Congratulations to Pam and the staff on Quinte 5! Continued from Page 4
By April, all requests for portering and Housekeeping will be entered by the customer into the Contact Center which is found on the MyQHC Intranet site. Once the request is entered, it will be auto dispatched to a porter or hospitality staff member. This sounds and looks simple but Andrew has been the master mind behind the scene at Belleville General Hospital. Andrew, with the help of Gwen MacDonald, Hospitality Team Leader and Christina Barr, Resource-Switchboard Team Lead have ensured the geography of the hospital is accurately entered plus built zones and attached staff assignments to cover all locations on each shift. Hospitality Team Leaders Tammy MacDonald and Lorne Turner are assisting Christina Barr to build geography and zones at QHC Trenton Memorial Hospital and Prince Edward County Memorial Hospital. Christina has been very helpful in leading the training for customers on how to enter requests into the Contact Center. Customers using the Contact Center are also experiencing faster and more accurate service and really like the ability to see where their request are in the queue. Auto dispatch trials will be conducted throughout March at the southern sites, to ensure a successful launch in April.
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