Getting to the heart of QHC’s Strategic Direction, Mission, Vision and Values With Accreditation Canada guaranteed to focus on patient- and familycentered care during our on-site assessment in May, it is important that we highlight QHC’s dedication to placing patients and their families first. One way to highlight this is to discuss QHC’s Strategic Direction, Mission, Vision and Values with the surveyors. Quinte Health Care is dedicated to the delivery of high-quality, safe, and patient- and family-centered care. Our strategic plan, visually represented in the lighthouse image to the right, provides a visible navigation tool that guides us to achieve our Strategic Direction of “Exceptional Care, Inspired by You.” QHC Mission: We are an integrated system of four hospitals working with our partners to provide exceptional care to the people of our communities. QHC Vision: The QHC team will provide exceptional and compassionate care inspired by the people we serve. QHC Values are the core beliefs that all QHC team members share, which remind us daily of what is most important to our patients and their families. These values were developed in consultation with staff and the community and they provide the foundational pillar for our organization’s 2018-2021 strategic plan. Our values are: Imagine it’s you Respect everyone Take ownership We all help provide care Always strive to improve
Questions Accreditation surveyors may ask you:
Can you describe QHC’s values and how they relate to care provided? How do your unit-specific goals relate to the corporation’s overall strategic direction? How do you demonstrate patient- and familycentred care during your daily duties?
New phase of regional HIS project begins The six hospital corporations in southeastern Ontario have issued a Request for Proposals for a regional hospital information system (HIS) On February 7, a Request for Proposals (RFP) was released, which marks the beginning of the months-long process of choosing a vendor for the project that will transform patients’ experiences by providing hospital care teams across the region with a single source of patient health information. More than 400 people, including 49 Regional Functional Working Group Leads, a Regional Patient Journey Working Group, six patient experience advisors and over 80 physicians, participated in validating approximately 1,500 system requirements and creating patient journeys in order to bring the RFP to market. “This is a very exciting time for this regional project,” said Nick Vlacholias, CEO at Brockville General Hospital, who along with Mary Clare Egberts, President and CEO of Quinte Health Care, are the Regional CEO Leads on the project. “We are one step closer to improving patient care and supporting our health care providers with a single electronic system that will help standardization and coordination of care across the region.” Now that the RFP has been released, Troy Jones, Regional Executive Lead for the Hospital Information System (HIS) project, and Executive Vice-President, Chief Information Officer for Kingston Health Sciences Centre (KHSC), asks that anyone affiliated with the six hospital organizations follow the communication guidelines (available on the QHC Intranet). “Vendors must only receive information through official channels in order to maintain the integrity and fairness of the evaluation and selection process,” said Jones. With the project soon entering the vendor evaluation and selection phase, the Core Project Team has been bolstered to include two Regional Clinical Leads – Dr. Kim Morrison, Chief of Staff at Lennox & Addington County General Hospital and Dr. John Drover, Critical Care Specialist at KHSC – who will support the engagement of physicians in the evaluation phase, and bring a wealth of knowledge and experience from the perspectives of primary and hospital health care.
A number of QHC physicians attended a Physician Engagement session at BGH on November 7th. Their input helped determine system requirements for the HIS before the RFP was issued.
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The Core Project Team is led by Regional Director Dino Loricchio, and includes the Regional Project Coordinator Brayden Mueller and five Regional Project Leads – Shari Brown, Joshua Cadman, Todd Dafoe, Janna Dolphin, and Janet Thompson. The team, alongside legal counsel, a fairness consultant, the bid administrator (3SO) and Deloitte has worked to develop the RFP, leads regional working groups, and will continue to plan and support the evaluation process. In the spring, the submitted proposals will be reviewed to identify which vendors have met the mandatory requirements and will move forward into the next evaluation stages. By the end of fall 2019, the 14-person Regional HIS Advisory Committee and evaluation teams, projected to involve hundreds of staff and physicians from across the region, will have helped to determine the preferred vendor. “It has been incredibly valuable to have the involvement of patients and health care providers on this project so far, and their continued participation will help us make sure we are building an integrated system that meets the unique health care needs of families in our region,” said Carol Smith Romeril, QHC Vice President and Chief Nursing Officer, who along with Brad Harrington, QHC Vice President, are Quinte Health Care’s members on the Regional HIS Advisory Committee. For more information about the HIS project, including an FAQ, a timeline, and all previous updates, visit the QHC Intranet —> QHC Information —> Hospital Information System (HIS) If you are contacted by potential vendors, please contact Dino Loricchio, Regional HIS Project Director at 613549-6666 ext. 3589 or by email to Dino.Loricchio@kingstonhsc.ca.
HIS Quick Facts
The six hospital organizations partnering to implement a regional hospital information system (HIS) are: Brockville General Hospital, Kingston Health Sciences Centre, Lennox and Addington County General Hospital, Perth & Smiths Falls District Hospital, Providence Care, and Quinte Health Care.
Selecting a vendor will be a fair, open, transparent, competitive process facilitated by external legal counsel and a fairness consultant familiar with HIS projects.
Patients have worked alongside health care providers from the six hospital corporations to develop the RFP, and they will continue to work together to realize a regional Hospital Information System that meets the unique needs of patients in our region.
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#4MyTeam
The li le things – “Jeff Harrison, an HSR (Hospitality Services Rep) in Trenton, made my stay prior to transferring to BGH just amazing. He was friendly, courteous and went above and beyond. When I asked how I could contact my husband to let him know what was happening, Jeff loaned me his cell phone to make a call. It’s the li le things that stand out. I can tell that he enjoys his job and it shows. Thanks to all of the TMH staff for their quick, friendly and efficient service!” — Brianna Warr‐Hunter
Proud of the team – “The ICU team experienced two Mock Code Omegas; one held at 2 p.m. and one at 6:30 p.m. on January 29th. I want to give kudos to the ICU night shi team of January 29th who came in early for their shi to par cipate! We have a great team and I truly appreciate the enthusiasm that everyone brings to our Mock Codes, 5 for 5 huddles, Wellness Rounds and to our daily work in the ICU. I’m proud to be a part of the Cri cal Care team at BGH!” — Heather Leonard, Professional Prac ce Specialist, ICU, PACU & Simula on Program (Pictured: RNs Eric Hofstee, Amanda McKeown and Giffy Jus ne)
#ImagineItsYou #TakeOwnership
Valued volunteer – “One of our BGH Emergency Department volunteers, Brent Perry, went above and beyond recently by staying from 8 a.m. – 6 p.m. to help us out because the weather was bad and some volunteers were ill. He’s wonderful. We’re so apprecia ve of him and all of the amazing volunteers who support us in the ER. They’re willing to go out of their way to help us by coming in extra days when they know we are short, leaving their phone numbers for the weekend in case we need help, and staying longer when we are busy. We’re so thankful.” — Carol‐Anne Fellows, Unit Communica on Clerk, BGH Emergency
#WeAllHelpProvideCare #WeAllHelpProvideCare Doing a difficult job well – “My me at Belleville General Hospital from start to finish was met with nothing but high standards of professionalism and care… I am very grateful to all that provide such great and friendly service. The two RNs that were assigned to my care day and overnight were Sara Meulenaar and Wendy Cameron (pictured). Hip replacement surgery is an intrusive surgery that is difficult to deal with, especially for the first few days a er the procedure. These two ladies made this challenging me much easier to tolerate with their level of care and concern, all with a comfor ng, easy style. They are doing difficult jobs well and should be commended.” — Jeff Nelles (excerpt from Belleville Intelligencer Le er to the Editor)
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Beyond dedicated – Two Quinte 7 nurses offered to ‘take ownership’ by working for 24 hours straight recently. Lynne Allan, PCL, stayed when the unit was struck by a number of sick calls with no replacement. And on a stormy day, Tanja Benn, RN, showed up for her shi with an overnight bag knowing she would need to cover for her colleagues who likely wouldn’t be able to make it in for the later shi due to bad weather. “We have some really dedicated staff members on Quinte 7!” said Shelley Kay, Manager.
#TakeOwnership
Who inspires you? Anyone can share in celebra ng our teams – staff, pa ents, physicians and volunteers. Contact C Carly Baxter at ext. 2677, cbaxter@qhc.on.ca.
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Belleville General Hospital Foundation $50 Challenge! #bghf50challenge What: We give you $50 in BGHF bucks. Take our funny money and turn that into real money... as many dollars as you can in the next three months! You/department/unit/friends commit to donating back a minimum of $100 to BGHF by the end of the challenge, but we want you to raise as much money as you can!!
We are throwing down the gauntlet to our BGH community and we hope that you will challenge your neighbouring departments, units, etc. to a friendly rivalry! Tag them on social media, once you’ve signed up, and show them what you and your team are doing! The group that raises the most money for BGHF will be crowned the $50 Champion!
Patricia Guernsey and Team Guernsey have generously stepped up to MATCH your donations up to $10,000!!! So whatever money you raise is automatically doubled!
The $50 Challenge invites YOU to get creative and come up with ‘fun’ fundraising initiatives that involve staff, co-workers, friends, etc. The funds raised through the initiatives will be donated to BGHF. Simple, fun, and easy to organize is the name of the game! Think raffles, bake sales, paint nights, dress casual days, etc.!
When: March 1 – May 31, 2019 Where: You think up the ideas with your team, co-workers, etc. and run fundraising initiatives and events where and when you choose. The possibilities are endless! Why: The BGH Foundation raises funds that support the purchase of medical equipment and renovations at BGH. The average lifespan of most equipment is only five to ten years and then it needs to be replaced. We need your help to ensure BGH has the necessary equipment that our physicians and care teams need to give you or someone you love great care right here at home.
Enhanced engagement and involvement from your staff team, clients, suppliers, and partners. The ‘fun’ fundraising events you run are sure to create great morale and enthusiasm.
Engage your social media channels! Use #bghf$50challenge for your posts, tweets, and videos.
How: Contact Ingrid Moore at BGHF: imoore@qhc.on.ca or (613) 969-7400 ext. 2612.
We will drop off your $50 Fundraising Pack and your $50 BGHF bucks! Ingrid will come and speak to your team and explain the challenge if you need help getting them onboard.
Meet with your team, dream up an idea, and get started!! It’s that easy. We will do our best to check in with you to take pictures and videos, and for updates. We will share your good work across our social media channels throughout the challenge. QHC Vital Signs Newsletter, February 2019: Published by QHC Communications Department Editor: Carly Baxter (613) 969-7400 ext. 2677, cbaxter@qhc.on.ca.
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