Loopholes in The Laundry Business Operations
Statistically speaking, laundry business is one such business that will always be on the upscale move. KPMG states that only 5% of the market is organized while the unorganized laundry sector in India is worth 5,200 crores annually, which yet remains unexplored. The pool of online consumers is expected to grow by 20% CAGR. The organized sector is quickly adapting to the concept of e-commerce and giving their business a boost. But the unorganized part of the Laundry Business is still struggling due to many loopholes in its operations.
These loopholes are: •
Losing Clothes
•
Customized Preferences
•
Customer Communication Gap
•
Managing infinite bill books
•
Theft/Pilferages
•
No Business Measurement
• Losing Clothes With several orders taken in a day, manually keeping records of whereabouts of the clothes can be a hectic task because of which there is a high tendency of losing clothes. Keeping a data entry of the same can help ensure that the clothes are neither misplaced or delivered wrongly nor spoilt or damaged due to wrong treatment because a lot can go wrong if the clothes are not carefully segregated, marked and stored.
• Customized Preferences Dry Cleaning and Laundry Industry is a service industry and in a service industry, it is very crucial to take care of individual preferences of your customers. Although it is difficult to note down each customer’s preference on orders. Sometimes, this causes a big loss in the form of color stains, loosening of elastic, etc. Moreover, it’s frustrating for the customer to remind the service provider of his preferences on every visit or home pickup. This damages the experience of the customer and he/she might be reluctant to come to you for service the next time.
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