Five small things you can do to Delight your DryCleaning and Laundry Customers
Every DryCleaner would like to serve his customers better. Here are 5 small ticket items you can do today to delight your customers.
1. Home Pick up and Drop Your customers have a busy life style. Weather its office going customers or soccer moms, time is the most stretched item in their everyday life. Offering home pick up and drop will certainly on the most sought after convenience by your customer. By extending this convenience we have not only seen an improved in satisfaction rating, but also increase business revenue. A well managed business will have a processes to take home pickup and drop requests and serve them consistently. Check out QuickDryCleaning Software to see how it can help you to achieve this goal.
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2. Honor Timeline commitments. If there is one item you have pick from this list, then let it this one. It takes years of good service to build the confidence, and takes only a few minutes to shatter it. Missing a timeline commitment on delivery of service is the most important and also the most common reason for irritated customers. Remember its okay to set a longer commitment but not okay to miss it. For example, its perfectly okay to set a commitment of 3 days delivery and deliver within 3 days, but not okay to set a 1 day commitment and deliver in 2 days. Customers are forced to change plans around important occasions and that will leave this bad episode imprinted in their head. Missing a timeline commitment on delivery of service is the most important and also the most common reason for irritated customers. In a case where you are over capacity or circumstances are forcing you to extend the delivery dates, then do so with permissions and prior information. A better managed business will be able to filter out important and urgent delivery and deliver the rest on an extended timeline. It allows for the best of the worlds, i.e. your customers get the more urgent garments processed on time and your get an extended timeline to deliver the rest later, allowing you to better manage load at your processing unit. Check out QuickDryCleaning Software to see how it can help you to achieve this goal.
3. Customer Details Maintaining customer details, such home address, phone number, past traction history and other records as such a fundamental thing for any business that this is not a standalone item for delight anymore, since every one expects it. No customer would like to repeat their details or wait for you to search your paper records to find the past transaction details. This also forms the basis of enabling services which can really delight every customer. Check out QuickDryCleaning Software to see how it can help you to achieve this goal.
No customer in 2015 would like to repeat their details or wait for you to search your paper records
4. Personalized Service Lets make things clear. If a customer is spending all the money on DryCleaning, they expect personalization. Things like starch or no starch, round sleeves, hanger delivery, special remarks such as stain removal, etc are common requests. A well managed business has processes and tools to send personalized remarks per garment all the way to the processing unit and person processing that garment. Check out QuickDryCleaning Software to see how it can help you to achieve this goal.
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5. Record Customer preferences Many of personalization requests can be called standing preferences of a given customer. Every business should have processes and tools to record them permanently for every customer. Having the customer preferences pre-recorded will be an easy way to delight your customer, since they know they are going to someone who knows and understands their needs. Check out QuickDryCleaning Software to see how it can help you to achieve this goal. Small actions like the above one increase the loyally of a customer, ensuring a repeat future business and reducing their possibility of trying out tour competitors down the road. At QuickDryCleaning Software we have helped Dry Cleaners and Launders across 23 countries to deliver better services, there by increasing revenue and improving customer loyalty.
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