QuickBooksError12031isacommonerrorthatoccurswhileupdatingthesoftwareorpayroll service.Theerrormessageusuallystates,“Anetworktimeoutoccurredwhiletryingtoaccess theserver.”Thiserroristypicallycausedbyapoorinternetconnectionorfirewallblocking QuickBooksfromaccessingtheinternet.
WhythisQuickBooksError12031occurs?
1.Firewallsetup&third-partyappshindertheworkingofQuickBooks.
2.ThedefaultbrowserisotherthanInternetExplorer.
3.ThenetworktimeouterrorrestrictstheoperationsintheQuickBookssoftware.
4.Unstableandincorrectnetworkconfigurationandinternetsetup.
HerearesomestepstoresolvetheQuickBooksError12031:
1.Checkyourinternetconnection:Ensurethatyouhaveastableandreliableinternet connection.Iftheconnectionispoororunstable,restartyourmodemandtryagain.
2.Checkyourfirewallsettings:MakesurethatyourfirewallisnotblockingQuickBooksfrom accessingtheinternet.Youcantemporarilydisableyourfirewallandcheckiftheerror persists.Iftheerrorgoesaway,thenyouneedtocreateanexceptioninyourfirewall settingsforQuickBooks.
3.CheckyourSSLsettings:MakesurethatyourSSLsettingsareconfiguredcorrectly.Todothis, openInternetExplorerandselectTools>InternetOptions.ClickontheAdvancedtaband
scrolldowntotheSecuritysection.MakesurethatSSL2.0andSSL3.0arechecked.
4.UpdateQuickBooks:EnsurethatyouhavethelatestversionofQuickBooksinstalled.Youcan checkforupdatesbygoingtotheHelpmenuandselectingUpdateQuickBooks.
5.Checkyoursystemdateandtime:Ensurethatyoursystemdateandtimearesetcorrectly. Iftheyareincorrect,itmaycauseissueswithinternetconnectivity.
Herearesomemorestepstofollowifitsbeennot resolved
1.QuittheQuickBooksapplication,launchInternetExplorerandselecttheToolsmenu.
2.ClickInternetOptions,gototheSecuritytabandclicktheGlobeicon.
3.CheckthesecurityleveltomakesureitisnohigherthanMedium-high.
4.Next,choosetheConnectionstabandclickNeverDialaConnectionifyoudonotusethe dial-upnode(DUN).Ifyoudo,choosethecorrectISP.
5.Tosave,clickOKandchooseLANSettings.
6.CheckthattheautomaticallydetectsettingsoptionisselectedandtheUseaProxyserver boxisclear.
7.IftheUseaProxyServerboxismarked,youneedtodocumentthecompleteaddressand port.
8.Iftheportisotherthan80,donotcleartheUseaProxyserveroption.Ifitis80,clearthe checkboxfortestingpurposes.
9.ClickOK,gototheAdvancedtabandchooseRestoreAdvancedSettings.
10.GotoSettings,findUseTLS1.2andcheckifitisselected.
11.SelectOK,closetheInternetExplorerwindowandrestartyourworkstation.
IftheabovestepsdonotresolvetheQuickBooksError12031,youmayneedtocontact QuickBookssupportforfurtherassistance.
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