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Newsletter JANUARY / 2013


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From the CEO’s desk

Shop with Visa Paywave



accounts are changing This month e-Access and Traditional Accounts will be rolled into our new and improved All-Access account. Our All-Access account gives Members more fee free transactions at Westpac and St George ATMs* and more fee free staff assisted withdrawals*. Members are not required to do anything. All-Access accounts will


operate the same way as before. Fees and charges will also remain the same and there will be no additional costs to Members as a result of the change. However Members will receive even greater

* Within free transaction limits of the account. Some transactions are not included in the fee free limits. Refer to Fees and Charges brochure for details.



account visit


For more information about the new and improved All-Access


value for money with the new account.



FROM the

CEO’s desk

year that has been, one of my favourite

to invest to ensure that our products and

parts of the AGM is catching up with our

services are constantly improving for our

Members and staff. One of Queensland

Members. We’ve also been investing in a

Country’s operating principles is “People

new Contact Centre which will help ensure

Matter Most” which is why it was so

that Members have more options in how

delightful to hear that a Member who

they interact with us.

travels extensively throughout Queensland wanted to place on record a vote of

Queensland Country is committed to

thanks from the Members to our staff for

helping our Members achieve their financial

the wonderful service they provide state

goals and I look forward to the opportunity

wide. We were also proud to celebrate 30

to do that throughout 2013.

years of service by Julie Castles from our I’m sure many people join me in my

Beaudesert branch at our AGM. Julie is a

disbelief that 2012 is over already! I trust

valued team member and we look forward

that you all had an enjoyable Christmas

to sharing many more years with her.

and New Year period. In our very busy lives it’s sometimes hard to find enough time to

Elsewhere in this Newsletter, you will

relax with family and friends. Hopefully, you

read about some new initiatives to be

were able to do just that over Christmas.

introduced early in 2013, including

Aileen Cull Chief Executive Officer

some improvements to our transactional Queensland Country’s 42nd Annual

accounts, together with the introduction

General Meeting was held in Mount Isa

of Visa Paywave technology and mobile

in November. Apart from reflecting on the

banking. Queensland Country is continuing

Need Cash? Choose Westpac or St George for greater access to free ATM transactions. Queensland Country has increased the number of free transactions Members can make at Westpac and St George ATMs. Instead of just two included transactions each month, Members can choose to use any of their free included transactions at a Westpac or St George ATM. Refer to our fees and charges brochure for full details on free transaction limits.

Contact Centre Queensland Country’s service channels for Members has expanded with the launch of your very own Contact Centre in Townsville in November. The Contact Centre offers Members greater choice when interacting with the Credit Union and is an exciting addition to the business. The Queensland Country contact centre team is available to receive calls on 1800 075 078. Monday to Friday 8.00am – 6.00pm and Saturday 8.30am – 12.30pm

Current New


Mobile banking is here The Queensland Country service you love can now be located in your pocket. Queensland Country’s mobile

Members interested in registering

banking will be available to

for mobile banking should call the

Members from 1 February 2013.

new Queensland Country Contact Centre on 1800 075 078 or visit their local branch. Visit

money between Queensland

for more information about mobile

Country accounts and check

banking and for the answers to all

account details.

your questions.





To access mobile banking,



URL where Members can transfer


will be through a customised

Members will require an e-client


number and password.


Access to the web based platform

Save time when you shop with Visa Paywave From January 2013, all credit cards issued by Queensland Country Credit Union (including replacement cards) will come activated with Visa Paywave. Visa Paywave is the latest in secure, contactless transaction technology that saves you time at the register. Visa Paywave technology is protected by Visa’s Zero Liability Policy which gives you the same level of protection against fraudulent or unauthorised transactions as your current Visa card. At participating retailers, for transactions under $100 you can choose to wave your Visa Paywave enabled credit card in front of the reader and go – no need to stop for pins or signatures. Visit for more information about Visa Paywave and to view our frequently asked questions.

wave and go for purchases under $100


Changing rates


Keep up to date with our current interest rates by visiting

The 42nd Annual General Meeting was held in November. The meeting,

At a glance


which was held in Mount Isa, was attended by valued Credit Union supporters

Nov 2011

Nov 2012









and reported Queensland Country’s financial results for the year to 30 June 2012.


Feedback from the floor was very encouraging with a Member asking to record


a note of thanks to all staff

Your local branch (check our website for your closest branch details)

for the wonderful service provided across the branch




Phone Service Landline 1300 722 812 Mobile (07) 4728 2666 General Insurance 1800 722 811 Contact Centre 1800 075 078

Mail P.O. Box 679 Aitkenvale Qld 4814

Compare your health insurance today Call 1800 813 415 or visit and see why Queensland Country Health Fund was voted one of the best value for money health funds in Queensland by Smart Investor magazine 2012. better health cover shouldn’t hurt


Queensland Country Health Fund Ltd ABN 18 085 048 237


When considering any Queensland Country financial product or service mentioned in this newsletter you should obtain the relevant Product Disclosure Statement, Product Information Brochure, Terms and Conditions, and Fees & Charges Brochure which are available from any Queensland Country Credit Union Branch. Fees and charges may apply to products. Normal lending criteria applies to loans. Queensland Country Credit Union Limited. ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533 Queensland Country Health Fund Ltd. ABN 18 085 048 237

QCCU Newsletter January 2013  

QCCU Quarterly Newsletter January 2013