Cleaning & Maintenance September 2017

THE OFFICIAL PARTNER OF THE CLEANING SHOW

SEPTEMBER 2017

IN THIS ISSUE: Street Cleaning Smart cities are using multimasking municipal machines to tackle the problems of the urban landscape

Odour Control Do biological odour neutralisers offer a better alternative to chemicals?

Face to Face with Fortis Battery and RPC bpi Recycling

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FACE TO FACE

Odour Control solutions in the spotlight

Street Cleaning and the maintenance of outdoor spaces

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EDITOR’S LETTER

C&M

Changing times Welcome to the relaunch issue of C&M - the UK’s

Looking back further, the rebirth of the CSSA

longest standing, most respected publication

is also something to celebrate. Doug Cooke

for the cleaning and support service sectors.

and John Findlater – chairman and director-

As most of you will know I have – on and off –

general respectively – have shown great energy,

been editor, editorial director, publisher, then

enthusiasm and clear direction in reviving the

editor again of this publication for many years

CSSA, and its future security, influence and

and – of all the redesigns we’ve produced –

importance seem assured. The launch of the

this is without doubt the most contemporary.

CSSA Awards at this year’s Cleaning Show was

Seriously, the best too!

another great step forward for the association and the industry as a whole and I look forward

Every month C&M brings you a unique blend

to playing my part – via the CSSA’s marketing

of news, contract information, new product

executive – in building on what has been a

launches, opinions, technical updates…

tremendous beginning.

everything that impacts the cleaning and support service sectors. This will continue

C&M, and everyone at Quartz Business Media,

and, thanks to the talents of our designer,

hopes you will enjoy the ‘new look’, and very

Nikki Weller, will be presented to you in a more

much looks forward to seeing you at next year’s

modern, lively and reader-friendly way.

Manchester Cleaning Show and then at the Cleaning Show in London in 2019 – both events

In future issues I will use this column to

that we run in partnership with the British

comment on the goings-on of the previous

Cleaning Council.

month, and to speculate on what might be around the corner. This month space doesn’t

Enjoy what’s left of the summer, and have a

permit, although I will take the opportunity

prosperous, clean, tidy and healthy month

to, rather belatedly, congratulate Simon

ahead.

Hollingbery on his excellent tenure as chairman of the British Cleaning Council, and to wish his replacement, Stan Atkins, every success in the role. The British Cleaning Council and its member associations play a very important role

Neil Nixon, Editor

in shaping the UK cleaning sector, and strong

Cleaning & Maintenance Magazine

leadership in recent years has significantly increased its effectiveness.

WWW.CLEANINGMAG.COM

@cleaningmag

in

Cleaning&Maintenance

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CONTENTS

C&M

34

Feature: Odour Control Tackling malodour with unique technology

SEPTEMBER 2017

08 17 18 22 24 36 44

Industry News BCC unveils its new board whilst TCFM, Remploy and Chicopee scoop awards.

Also in the news...Kärcher, Swiftclean and Servest People All the latest appointments in the cleaning and hygiene sector Clear Impressions Sponsored feature from Grundon Waste Management Contracts We take a look at all the latest contracts in the industry

We catch up with Lorcan Mekitarian and discuss the changes in the industry

26

Face to face: Fortis Battery

The impact of smell on the perception of clean

Face to face: RPC bpi Recycled Products

Feature: Odour Control

We talk to Leigh Mason about the importance of battery maintenance

38

New Products We round-up the latest product offerings from the industry

Feature: Street Cleaning The latest machines are ideally suited for today’s urban landscape

05 Editor’s Letter

16 BICSc Comment

20 BCC Comment

Welcome to the new look C&M

Digital smart badges enhance membership experience

Whose job is it anyway...?

WWW.CLEANINGMAG.COM

21 Making a margin: a Contractors blog Simon Gasson reports

SEPTEMBER 2017 7

C&M

INDUSTRY NEWS

BCC welcomes new chairman, deputy and council representatives THE British Cleaning Council (BCC), which represents over 20 national trade associations linked to the UK’s cleaning, hygiene and waste management sectors, officially elected a new chairman and deputy chair at its recent AGM. Stan Atkins, chief executive of BICSc, was voted in as the new BCC chairman. He succeeds Simon Hollingbery who stepped down after two years at the BCC helm, although he will remain a member of the From left, Pat Wherton, Stan Atkins, Simon Hollingbery, Doug Cooke, and Paul Thrupp

council in his role as chairman of the Association of Building Cleaning Direct Service Providers (ABCD).

Stan Atkins was previously the BCC’s deputy chair. Following a second Council vote, his vacated

to the BCC for their inaugural Council

forward to working with Paul as our

Pat Wherton, the BCC’s secretary

meeting, and first BCC AGM.

new deputy, I was also sorry to see

general, for ensuring all of the recent

Simon step down as chairman, and

AGM and Council proceedings ran

Another change to the BCC

deputy position was taken by Paul

membership also took place at

Doug leave the Council. Both have

smoothly, and for her ongoing help in

Thrupp, a director at the OCS Group,

the meeting with the director of

served the BCC extremely well over

managing many of the governance,

and represents the Federation of

the Cleaning and Support Services

many years and their contribution

policy and financial issues which the

Window Cleaners on the BCC Council.

Association (CSSA), Doug Cooke,

to the work of the Council, and the

BCC is required to deal with. With the

resigning from the Council. Cooke,

wider UK cleaning sector, has been

support of Paul, Pat and all of our

a new chairman and deputy, the

In addition to the election of

CEO of Principle Cleaning and a

immense. It was also great to welcome

member associations, I am confident

BCC’s AGM also welcomed two new

former BCC chairman, has been a

Mike and Philip to the BCC team on

the BCC will go from strength to

Council member representatives.

key member of the BCC Council since

behalf of the CHSA and the Worshipful

strength, and that by working

Philip Morrish, deputy master

2007.

Company of Environmental Cleaners

closely together we have a great

respectively. I look forward to working

opportunity to continue to build the

of the Worshipful Company of

Stan Atkins said: “From a personal

Environmental Cleaners, and Mike

point of view this year’s AGM was a

with them to ensure the voice of their

reputation of the UK cleaning sector

Stubbs, vice president of the Cleaning

mixture of delight and sadness. While

associations continue to be heard

as a responsible and professional

and Hygiene Suppliers Association

I am very proud to have been elected

alongside the 20 others which the BCC

industry.”

(CHSA), were both warmly welcomed

chairman, and am greatly looking

represents. I would also like to thank

BRITISHCLEANINGCOUNCIL.ORG

Awards clean sweep for Chicopee CHICOPEE has scooped an

product by representatives from

international innovation award for

INDA’s technical advisory board, the

to 620ml of cleaning fluid which

Microfibre Mopping System as an

its Microfibre Floor Mop cleaning

affiliated conference committee and

is released as needed, reducing

innovative solution for cleaning

system. The WOW (World of Wipes)

attendees themselves. Launched last

chemical consumption and using

professionals and facility managers

Innovation Award is made each year

year, the range combines short-term

around 80% less water than

that removes the need for laundry

at the annual conference of INDA, the

use microfibre mops with a light,

traditional string mops. Because

while delivering a superior cleaning

Association of the Nonwoven Fabrics

ergonomically designed mopping

the mops enable damp mopping,

performance. Our customer insight,

Industry, which this year took pace in

tool. The mops themselves are

the chances of accidental slips and

product development and marketing

Nashville, Tennessee.

constructed from Chicopee’s own

falls on a wet floor are dramatically

teams all worked incredibly hard

APEX technology that traps dirt and

curtailed.

and should be justifiably proud of

Chicopee’s disposable Microfibre

The mopping tool holds up

Mopping System was voted the

bacteria, eradicating the danger of

most innovative, technically

germs being spread onto the next

marketing director for EMEIA

recognised accolade.”

sophisticated and value for money

area to be cleaned.

(specialities), said: “The award

WWW.CHICOPEE.COM

8 SEPTEMBER 2017

James Taylor, Chicopee’s

underlines the benefits of the

their efforts to clinch this globally

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C&M

INDUSTRY NEWS

Arrow on course for Far Eastern expansion ARROW Solutions was recently

formulation already in use with

praised for the performance of its

several rail operators in China.

cleaning solutions, its manufacturing

“We were the only chemical

facilities and its health and safety

manufacturer that the delegation

track record during a visit from the

chose to visit during

Industrial Cleaning Association of

their stay and that is a

China (ICAC). 24 delegates from 18

massive seal of approval

companies were given a guided

for what we are trying

tour of the company’s state-of-the-

to do,” said Jonathan

art facility in Moira and a detailed

Lane, sales director

presentation of the firm’s desire to

at Arrow Solutions.

grow its presence in the Far East.

“As a state-backed

ability to deliver new solutions and

in the Far East. In just a short space

organisation with over 600 members,

our track record in supporting clients

of time, the company has already

days in the UK, also received first-

ICAC is very influential in China and

in aerospace, rail, oil and gas, and

secured a number of high profile

hand experience of the technical

it has a very proactive approach to

heavy engineering.”

contracts with major organisations,

capabilities of some of Arrow’s

improving the quality standards and

key products, including industrial

environmental performance of the

to mark the first birthday of Arrow’s

Corporation of China (AVIC), Beijing

degreasers such as Lotoxane and

sector it represents - two areas we

Shanghai operation, which provides

Metro and China National Offshore

Aquaklenz LF, as well as Ecowash

can certainly assist it with. There was

sales, technical and warehousing

Oil Corporation (CNOOC).

Autoshine, a train washing

a lot of interest in our processes, our

functions to a growing customer base

WWW.ARROWCHEM.COM

The group, which spent 10

From left: Jonathan Lane and Tony Brealey (both Arrow Solutions), Ma Chunling (ICAC), Boyang Zhou (Arrow Trading Shanghai), Huang Junbo and Wu Liping (both ICAC)

The delegation was scheduled

such as the Aviation Industry

Servest acquires stake in Getronics SERVEST has partnered with

including corporate, healthcare and

Bottega InvestCo in the acquisition

transport.

of integrated ICT services company,

In addition, Getronics has five

Getronics. The transaction, which is

global multi-language service centres

supported by Investec, will enable

that will support Servest’s expansion

Servest to play a role in the workplace

across Europe and Asia by providing

technology market and provide a

help desk solutions which offer insight

The training academy at Julius

helped immensely. The approach to

seamless FM and mobile technology

on customer satisfaction, churn

Rutherfoord’s home in Battersea,

the audit involves time and effort and

offering to its growing client base,

rates, service issues, and contractor

London, has passed its British

this is apparent.”

and comes at a time when workplace

performance, integrating different

Institute of Cleaning Science (BICSc)

management is increasingly focused

communication technologies such as

audit. Free to all Julius Rutherfoord’s

director, Chris Parkes, said: “We have

on digital transformation through the

instant messaging, chat, telephone,

cleaning operatives, the training

long celebrated the positive impact

development of smart buildings and

and email. This will enable Servest to

academy offers induction training as

that apprenticeships and traineeships

the Internet of Things.

reduce help desk demand, expand

well as regular, ongoing development

have on individuals, businesses and

contact service hours and improve

throughout a team member’s career

the economy, and are very proud

service delivery time.

at the company - all based on-site, at

to have a BICSc-accredited training

their place of work.

academy at our Battersea home in

With operations in 22 countries and covering more than 100, Getronics provides a complete

“This transaction will allow

Academy passes BICSc audit

portfolio of integrated ICT services

Servest to lead the way in bringing

including solutions focused on

smart building technology and

assessors and BICSc accredited

should be free to all staff, and offered

workspace management, managed

the Internet of Things to our FM

training academy are audited

locally in relation to their place of

cloud, unified communications and

customers globally,” said Rob Legge,

every year against BICSc standards.

work. Training also benefits our

collaboration, and network and

group CEO at Servest. “While other FM

The BICSc audit commended

clients and the industry by sharpening

applications for large corporates

companies have formed partnerships

the company’s approach, stating:

our ability to provide even greater

and the public sector. It has in-depth

with ICT providers, the Getronics

“The team is very committed and

quality service and client interaction,

experience in application and

acquisition will ensure that our joint

enthusiastic to training and assessing

and raising standards for health and

solutions development and provides

offering to our customers is seamless.”

BICSc skills. The audit was very good

safety and quality.

FM-specific products in sectors

WWW.SERVEST.CO.UK

and the control of the documentation

WWW.JULIUS-R.CO.UK

10 SEPTEMBER 2017

Julius Rutherfoord’s BICSc

Julius Rutherfoord’s operations

London. We firmly believe training

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C&M

INDUSTRY NEWS

launched Mi-Cloth, a new disposable microfibre cleaning cloth which

BBC Watchdog raises cleanliness concerns

prevents the cross-contamination of surfaces as you can wipe and throw.”

Alastair Scott continued: “Cloths used in catering and healthcare institutions have been found to still contain high levels of bacteria after being laundered. By using Mi-Cloth as opposed to traditional cloths cleaning professionals can be confident that as much as 99.9% of bacteria will be removed from surfaces with the risk of cross contamination also significantly reduced. Finally, training on how

BBC Watchdog revelations should

ice machine manufacturers who have

All equipment, work surfaces, floors,

to use and get the best out of each

signal a wake-up call for the

been queuing up to give advice to

cupboards, walls, and appliances

product is a major consideration and

cleaning and hospitality sectors,

operators.

must be cleaned appropriately,

our sales teams are all available to

regularly and thoroughly, ensuring

help train staff, both managers and

and highlights the need for a quick

Alastair Scott, sales director at

and effective way to remove harmful

Robert Scott, explained: “It’s not

that dirt and grease are removed

cleaners, on getting the best from

bacteria from all catering services.

just simply about the cleanliness

and bacteria significantly reduced.

cleaning products. The revelations

of a restaurant’s hand hygiene

One of the most effective materials

from the Watchdog investigation

Watchdog programme found

practices. This whole issue should

to use is microfibre and, even better,

should be a wake-up call to all

bacteria from faeces in samples of

raise the level of concern regarding

a disposable version of this proven

catering establishments - in fact any

iced drinks from some of the UK’s

the cleaning of all food preparation

method of tackling the removal

business that is serving the public

leading restaurants and coffee shops,

surfaces, floors and dining tables,

of bacteria without the need for

should be paying attention to their

there has been an increasing flow

ensuring that the right products

potentially harmful chemicals. We

cleaning regimes and at Robert

of advice and information from the

and training are used for each

introduced microfibre into our range

Scott’s we’re here to help.”

cleaning industry, particularly from

potentially hazardous surface area.

nearly 20 years ago, and this year

WWW.ROBERT-SCOTT.CO.UK

Following news that BBC’s

TCFM and Remploy scoop prestigious national award A PARTNERSHIP between TC

employer’ category. This is a huge

Facilities Management (TCFM) and

achievement, especially given

Remploy, the disability employment

the calibre of the nominations for

specialist, has won the Large

this award. Knowing that we are

Employer of the Year award at the

making a difference to people with a

ERSA Employability Awards 2017.

disability or health condition is hugely

The winners were announced at

satisfying, and to receive a national

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award recognising this is fantastic! Our

for Disabled People, Health and Work,

partnership with Remploy goes from

Penny Mordaunt MP, and hosted by

strength to strength and I look forward

BBC journalist Kirsty Lang.

to seeing how we will continue to

The ERSA Employability Awards are now in their fifth year. The awards

grow together in the future.”

James Kimberley, Remploy’s

the future. It was great to be able to nominate them - even better for them to win!”

From left: James Kimberley, lead national account manager, Remploy; Rachel Gardiner, head of HR, TCFM; representatives from Clacket Lane Motorway services, winner of SME of the Year; and Penny Mordaunt MP, Minister for Disabled People, Health and Work

showcase and champion best practice

national account manager, said:

from across the employment support

“Winning the Large Employer of the

sector, celebrating and recognising

Year award is a fantastic accolade

truly inspiring to hear stories about

the hard work and achievements of

for TCFM and adds to the increasing

the excellent work that businesses

single day. Congratulations to all this

those involved in supporting people

recognition they are getting for their

are doing to help people get into, and

year’s winners - I hope their success

into work.

achievements over the last ten years.

stay in employment. This would not

will encourage others to go the extra

Penny Mordaunt MP said: “It’s

They continue to develop and support

be possible without the tireless efforts

mile in helping people to overcome

for TCFM, said: “We’re delighted to

disabled people into work and have

of frontline staff who make such a

any barriers to employment.”

win the ERSA award for the ‘large

pledged to support many more in

difference to people’s lives every

WWW.TCFM.CO.UK

Rachel Gardiner, head of HR

12 SEPTEMBER 2017

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C&M

INDUSTRY NEWS

fire. In fine weather, the capacity of a restaurant can be increased with outdoor seating to provide more covers - logically, that means more cooking and more grease

Extractor fires a real danger warns Swiftclean

deposited in the extraction system.

So, the frequency of TR/19 compliant cleaning may need to be increased in summer in comparison with the colder, quieter months. Seasonal factors can make a big difference - for instance, increased business from the build up to Christmas and New Year can also mean a greater build-up of grease which needs to be removed more frequently. That’s why it is essential to use a professional

TWO kitchen extract fires in one

Covent Garden and Connaught

always take care to make sure their

fire safety kitchen extract cleaning

Saturday in London demonstrates

Street in Bayswater, in which the

extraction systems are kept clean as

provider, preferably a BESA member,

the risks of not regularly cleaning

extract systems of each restaurant

a build-up of fat and grease within

that will help you to analyse

kitchen extract systems in

were damaged from basement to

the filters can lead to a fire.”

your kitchen usage and devise

accordance with TR/19, especially

first floor. In both cases, a fire brigade

in warmer weather, says specialist

statement put the blame on a greasy

tourism and al fresco dining

effective, TR/19 compliant cleaning

building services provider, Swiftclean

extract system.

can mean that grease deposits

programme that will help you to

Following the Connaught

accumulate more quickly, and the

stay legal and compliant and, most

almost every year,” said Swiftclean’s

Street fire, a London Fire Brigade

higher ambient temperature does

importantly, safer from the risk of

MD, Gary Nicholls, commenting

spokesperson said: “Restaurant

mean that grease does not need to

fire, all year round.”

on fires on 15 July in Maiden lane,

and take-away owners should

be heated as much in order to spread

WWW.SWIFTCLEAN.CO.UK

Building Services. “We see this

Nicholls agrees: “Summer

a seasonally responsive, cost-

Only half fast-food and takeaway outlets achieve good hygiene ratings

Gemini expands with acquisition

RESEARCH by Clouder.co.uk has

described its acquisition of rival

Astonishingly, major cities

GEMINI Commercial Cleaning has

revealed the hygiene ratings of

such as Birmingham, Leicester and

company Lancashire Cleaning

independent fast-food and takeaway

Manchester have a high proportion

Services as an ‘integral part’ of its

outlets within a one-mile radius of 25

of independent outlets within a

business growth strategy. Imran

different towns and cities across the

one-mile radius of the city centre

Khan, director at Gemini Commercial

UK. Clouder.co.uk identified pizza,

with a hygiene rating of ‘1-Major

Cleaning, said: “It’s a very exciting time

kebab, chicken, Chinese, Indian, and

Improvement Necessary’. Cities such

at Gemini and we’re all absolutely

fish and chips as the most popular

as Leeds, Northampton and Norwich

there are many others which are

delighted to be taking on a new

options for fast-food and takeaway.

are only marginally better with most

failing to do so. With consumers

challenge in the form of Lancashire

The hygiene rating for each outlet

of the independent outlets achieving

trusting these outlets and hoping

Cleaning Services. The experience and

from its latest inspection was verified

a hygiene rating of ‘3-Generally

they will continue to thrive, hygiene

reputation behind the company align

using the Food Standards Agency.

Satisfactory’.

should certainly be a high priority.

closely with our own operations and

Independent outlets should repay

so we expect that the acquisition will

Overall, a total of 742 independent

Bristol, Lincoln and Plymouth are

fast-food and takeaway outlets were

the locations where outlets are truly

the faith by ensuring all aspects of

be seamless. We currently operate

reviewed for the research.

excelling in high hygiene standards

their establishments are carefully

with the highest standards and expect

with the majority attaining the best

monitored and thoroughly looked

that the move will only enhance our

possible rating of ‘5-Very Good’.

after to constantly achieve high

current services. Although we will

standards. The fact that some outlets

continue to operate under Gemini

The findings revealed that eight out the 22 towns and cities reviewed have at least one independent

Tomas Zalatoris, CEO of Clouder.

fast-food and takeaway outlet within

co.uk, said: “Whilst the majority of

are failing to even meet this basic level

Commercial Cleaning, the service our

a one-mile radius of the city centre

independent fast-food and takeaway

should push them to work hard to

clients receive is set to improve even

with a hygiene rating of ‘0-Urgeny

outlets are excelling at maintaining

drastically improve their standards.”

further.”

Improvement Necessary’.

hygiene at the heart of their business,

WWW.CLOUDER.CO.UK

WWW.GEMINI-GRP.CO.UK

14 SEPTEMBER 2017

WWW.CLEANINGMAG.COM

INDUSTRY NEWS

C&M

guests something of the host country’s culture. The UK chose to celebrate the pioneering engineering heritage so delegates were treated to a journey leaving Banbury Station to travel back in time aboard the luxurious vintage carriages of the

Kärcher UK hosts ‘world meeting’

Belmond British Pullman, sister train to the Venice Simplon-Orient-Express.

Onboard dinner, period music and scenic views of beautiful countryside rounded off the best of British experience en route to London.

There followed a series of seminars and workshops focusing on future opportunities, corporate culture, growth potential, and introducing new product and

KÄRCHER put its support behind

as the Kärcher supervisory and

speaker Hartmut Jenner, global

service innovations. Simon Keeping,

the UK operation as delegates from

management boards and members

chief executive and chairman of

UK managing director and region

65 countries arrived for its ‘world

of the Kärcher family - the children

the Kärcher management board,

president, said: “It’s been great

meeting’. Guests from all across the

and grandchildren of the company’s

this was the second visit in as many

having the Kärcher family and

globe arrived for the 2017 Kärcher

founder, Alfred Kärcher. In a dual

months, having presided over the

Kärcher’s top management from

‘world meeting’ to talk innovation,

location event, guests split their time

official inauguration of the building

around the world here in the UK.

strategy and growth.

between central London and the new

including onsite conference centre,

The opportunity to showcase our

Kärcher UK headquarters in Banbury,

flagship Kärcher Center retail store

new purpose-built facility and, more

Oxfordshire.

and Kärcher Academy training

importantly, the committed, talented

facilities in May.

team who work here, has been a real

The three day event saw the coming together of some 150 guests, comprising leaders of the

The delegates toured the new

100 subsidiaries and 65 countries

7802m? facilities ahead of the

Kärcher operates in today, as well

morning session. For key note

It is customary at the ‘world meeting’ to show international

privilege.”

WWW.KARCHER.CO.UK

Research shows FMs are ‘kept in the dark about poor washroom conditions’ A RECENT survey of office washroom

Professional, UK and Ireland. “It also

washrooms rated based on odours,

users by Kimberly-Clark Professional

represents a missed opportunity to

blockages, and overall appearance.

identified a significant gap between

continuously improve standards.

The results indicate many FMs face

end user experience and facility

The results clearly show that office

issues of cleanliness between service

managers’ awareness of washroom

washroom users care about standards

visits: 83% encounter hand towel

problems. Nearly half of respondents

but don’t always say when they are

pieces on the floor, and 81% find soap

are not telling FMs when they

unhappy, leaving facility managers

dripping on countertops, water on

encounter a wide range of poor

in the dark and problems unfixed.

floor and waste bins full.

washroom conditions.

Findings also indicate poor standards

Through a free on-site

A worrying 90% of respondents

facility manager’s

affect how washroom users feel about

assessment, Kimberly-Clark

relationships with clients and

say empty dispensers in their office

their company. So, how can FMs do

Professional’s Washroom 5D helps

employees who use the washrooms.

washroom have a negative impact.

the best for their facility and improve

FMs identify any problems, address

It is also equally important to

Meanwhile 85% suggest cheap or

standards if they don’t know all the

issues, and measure standards

recognise the work of FMs who are

low-quality products make a bad

problems or issues?”

against industry benchmarks.

facing these and other challenges

washroom experience.

“The research demonstrates the

Through further research with

“The research shows why the

on a daily basis and the standards of

facility managers, Kimberly-Clark

washroom matters,” concluded

excellence achieved, and to support

importance of the washroom on

Professional has gathered a picture

Halley. “Washroom users care

continued innovation, development

overall satisfaction levels of a facility,”

of office washroom operations across

about standards, that’s why it is

and investment across the FM and

said Suzanne Halley, FM segment

the five ‘pillars’. In terms of cleanliness

important not to forget the washroom

cleaning industry.”

marketing manager, Kimberly-Clark

the survey asked FMs how their

as it can significantly impact a

WWW.KCPROFESSIONAL.CO.UK

WWW.CLEANINGMAG.COM

SEPTEMBER 2017 15

C&M

BICSc

Digital smart badges enhance experience ONE of the most valued benefits of being a

We are encouraging all our

Corporate Member of The British Institute of

Corporate Members to

If you are an existing BICSc Corporate Member,

Cleaning Science (BICSc) is the ability to use

ensure they use the digital

the BICSc Corporate Member logo on company

smart badge on their

Corporate Member logo. As well as helping

stationery, marketing literature and the company

website to help us reduce

your customers verify your membership, users

website. This allows members to demonstrate

unauthorised usage.

to their customers that they operate to the BICSc

As a customer, if you spot

standards and code of practice.

the BICSc logo on a company

you must ensure your website has been updated with the official ‘verified by Yoshki’

Stan Atkins, Group CEO, BICSc, reports

will also benefit from increased website conversions and new traffic driven through the fully responsive

To help protect the BICSc logo and its

website, where you are not able to click through to

associations online the Institute has recently

confirm membership we would encourage you to

Jo Begg added: “One of the most important

engaged a digital smart badge system from Yoshki.

contact a member of our customer support team

elements of a professional association is its brand.

The new system ensures only authorised members

or check on the BICSc website to confirm their

It has become increasingly difficult for us to monitor

can benefit from using the BICSc logo on their

membership is indeed active.”

our logo use online without it taking up a lot of

website. One of the main advantages to members

The biggest barrier we have found for members

and SEO friendly smart badge.

resource. Since implementing this system we have

using this system is that it allows their customers

to use the digital smart badge is not knowing how

seen a positive impact on tackling logo misuse and

to confirm the status of their BICSc Corporate

to install it correctly, but we have tried to make it

reducing the in-house time spent on monitoring

Membership instantly. Importantly, it also ensures

as simple as possible by providing step by step

our brand. Other associations across the cleaning

BICSc preserves the value of its membership by

instructions to guide members through the process.

and FM industry may find this system valuable for

reducing unauthorised associations with individuals

The installation is incredibly easy and takes only 10

protecting their own assets.”

who do not follow the BICSc code of practice.

seconds to set up. Corporate Members just need

Jo Begg, customer support manager for BICSc,

For more information on the Yoshki digital smart

to ensure they have supplied the BICSc customer

badge system, including how to install the logo

said: “Aside from enhanced logo security, the

support team with their correct website address

or to identify a member of the Institute, contact:

digital smart badge adds a simplified, professional

so that the badge identifies them as an authorised

membership@bics.org.uk.

dynamic to our membership validation process.

member.

WWW.BICS.ORG.UK

Carpet Cleaning

Marble Restoration

Pressure Washing

Window Cleaning

Specialist Periodic Cleaning carried out for cleaning and FM companies in London & South East at very competitive rates 0800 3898 690 dwoods@allcleanservices.co.uk www.allcleanservices.co.uk

16 SEPTEMBER 2017

WWW.CLEANINGMAG.COM

PEOPLE

C&M

Fleetwood re-elected to CHSA Council PAUL Fleetwood, national

to oversee the strategic direction of

Paul Fleetwood said: “I am

the janitorial and cleaning industry

accounts director at Cromwell

the Association and ensure that it

delighted to be re-elected to the

need be sure that the products they

Polythene, has been

delivers on its three primary goals:

CHSA Council, and wish to thank

are investing in perform to a high

re-elected to the

driving up standards; informing and

all the members who voted for me.

standard. The CHSA is committed to

Cleaning and Hygiene

connecting members; and providing

Our corner of the industry is awash

increasing quality and performance

Suppliers Association

a collective voice for the industry.

with suppliers offering a wide range

standards. Independent

of bin liners, sanitary bags and

accreditations like the CHSA

(CHSA) Council for a two-year tenure.

A long-serving team member at

Fleetwood has been on the CHSA

Cromwell Polythene, Paul Fleetwood

other hygiene and sanitary waste

registered manufacturing standard

Council board since April 2009 and is

joined the company in May 1998 and

liners. Some offer products that

scheme provide professionals in the

an active member of the Plastic Sack

has risen through its ranks, becoming

are deliberately sold underweight,

cleaning and janitorial sector and

Accreditation Scheme panel. The

responsible for Cromwell’s top

undersize, and even undercount,

the waste management industry

board consists of seven manufacturer

customers. He has been instrumental

so buyers do not get the quantity

with confidence that

council members and seven

in the growth of the company’s

that they thought they had bought,

the products they are investing

distributor members.

janitorial division, along with a major

while others are such poor quality

in are performance and quality

expansion of its waste management

that they will burst, risking hygiene

assured.”

and cleaning products portfolio.

and health and safety. Buyers in

WWW.CHSA.CO.UK

The CHSA Council is elected by the membership and meets quarterly

OCS appoints director of healthcare excellence Paul Morton as director of

18 years at GE, first as commercial

in the in the international healthcare

Changes at Numatic

healthcare centre of excellence.

director of the solutions arm of the

sector. I am confident that he will

WITH the increasing level of

In this role Morton will spearhead

business, then finally as general

help us develop our business and

business and international

best practice in FM service

manager for the global healthcare

enhance the service we deliver to

activity within the Numatic

delivery across all OCS healthcare

infrastructure division. In these roles,

healthcare clients across all regions.”

International Group, Chris

contracts. He will report to Petra

he led the business’s education,

Paul Morton said: “I am delighted

Moss, managing director of

IT, infrastructure, and consulting

to be joining the senior team at OCS

opportunity to strengthen

healthcare and education, and

services in Russia, Turkey, Central

and look forward to developing a FM

the management structure by

will liaise with key stakeholders

Asia, the Middle East, and Africa.

service offering for our healthcare

the appointment of two new

clients which will drive performance

directors.

OCS Group UK Ltd has appointed

in all regions to ensure successful

Before joining OCS, Morton spent

Bob Taylor, CEO OCS Group UK

wealth of knowledge and experience

execution of the group’s

Ltd, said: “Paul has excellent, time-

and increase customer focus.”

international healthcare strategy.

tested business acumen and brings a

WWW.OCS.CO.UK

Duncan has taken the

Simon Lawson, previously of TTI/Vax, takes on the role of managing director, supported

Ilham Kadri named president and CEO of Diversey

by Steve Whitlock, company

Dr. Ilham Kadri has been appointed

that is part of its Food Care division.

established a track record of leading

finance director.

president and chief executive officer of

Diversey will integrate chemicals, floor

change and delivering results in a

Diversey. Dr. Kadri will be responsible

care machines, tools and equipment,

global environment, and we believe

together with the continued

for establishing Diversey as a

with a range of technology based

Diversey has a bright future with her

involvement of Chris Duncan, the

standalone business.

value-added services, food safety

at its helm.”

founder, will allow a major thrust

Diversey is becoming a standalone business that will encompass several

services and more.

Dr. Kadri joined Sealed Air in early

Dr Kadri said: “I am excited by

WWW.NUMATIC.CO.UK

build Diversey as a customer-centric

Equity, a global private investment

business. Under her leadership, the

global leader in the hygiene and

firm, has agreed to purchase from

Diversey Care division has achieved

cleaning industry, and to fully engage

Sealed Air Corporation. Dr. Kadri’s

a track record of consistent global

our employees on this journey. As a

appointment will be effective upon

growth.

standalone company, we will have

Private Equity.

additional resources focused on

partnering with Ilham, and welcoming

innovative digital solutions and game-

her to the Bain Capital family,” said

changing approaches like the Internet

Care division of Sealed Air as well as

Ken Hanau, a managing director at

of Clean.”

the food hygiene solution business

Bain Capital Private Equity. “She has

WWW.SEALEDAIR.COM

Diversey will include the Diversey

WWW.CLEANINGMAG.COM

in consolidating and growing the business in the coming years.

2013 as president of the Diversey Care

“We are looking forward to

These two appointments,

the opportunity that lies ahead to

businesses that Bain Capital Private

the closing of the sale to Bain Capital

accountant, now promoted to

Simon Lawson, MD (left) and Steve Whitlock, FD, (right) Numatic International

SEPTEMBER 2017 17

C&M

SPONSORED FEATURE

Waste management expertise adds value to cleaning companies Very often, waste management and cleaning services go hand-in-hand and, as these examples show, when organisations work together, they can make a clean sweep of any challenges that are likely to arise. Steve Hill, area sales manager at Grundon Waste Management, says it’s a win-win situation for customers.

Peartree Cleaning Services and

but some of the waste management

providing a good service, but also give

Brayborne Facilities Services both offer

companies we spoke to had no

us the statistics we needed to meet

customers a broad range of cleaning

validation and reporting procedures

client reporting demands. Grundon

services and they have each chosen

in place. Grundon, on the other

understands that clients want to

to work with Grundon because of our

hand, could not only support us by

know the tonnage of the waste they

dedicated experience and high levels of customer service.

We started working with Essexbased Peartree when it was tasked with providing a waste management solution for one of its clients and needed to find a supplier which would meet its own very high standards of operation. Here’s what its commercial director, Stuart Conroy, had to say: “We are a family-owned, independent business, so client relationships are effectively more important to us than profit margins. We know we need to give a phenomenal service and we expect absolute 100% commitment from the people we work with. We needed to find a like-minded provider,

18 SEPTEMBER 2017

WWW.CLEANINGMAG.COM

SPONSORED FEATURE

C&M

are producing, how it is segregated into different waste streams and what happens to it next. They are able to give us that information in a timely fashion to enable us to report back on a monthly basis.”

Hearing an endorsement like that helps us to know we are doing a great job and it’s a similar story with Brayborne, which became part of The Exclusive Services Group family in January 2016. We’ve worked with them for the last seven years and enjoy a very good relationship. This is what their business development manager, Beverley Mason, says about how we add value for their customers: “While we are very experienced in cleaning, we don’t have the same expertise in other service areas and we recognise

waste from landfill to the EfW, we are

so they really help with customer

the need to work with particular

generating electricity for export to

education. Ultimately, customers want

specialists. With waste management,

the National Grid - enough to power

collections to arrive on time, to cause

customers are looking for a provider

approximately 50,000 homes and

the minimum disruption or mess, and

that can help them achieve targets

equivalent to a town the size of Slough.

for drivers to be polite and responsible

such as zero waste to landfill, as well

The fact that Grundon is a family-

as they empty the bins. Grundon is able

as reducing their general waste and

owned business means we share many

to deliver that and they are also very

increasing their recycling. Compliance

of the same values and ethos as the

flexible in that they only collect and

is also important, having the correct

Peartree and Brayborne teams, which is

charge for a bin when it is full, which

licences and disposal methods is

important to both of them.

also helps reduce customer costs.”

essential, which is another good reason to work with a reputable specialist.”

Stuart Conroy continued: “We make

Stuart agrees, concluding: “Grundon

a point of only working with like-

is very proactive and good at keeping

minded fellow independent companies

us up-to-date if there are any issues

is also important, and that’s why we

and appreciate the fact that, like us,

which could impact on a client’s waste

provide hands-on training for cleaning

Grundon is a family-owned business.

collection and they come up with

company staff. In addition, we’ve

The Grundon team is always very

innovative solutions which help clients

invited teams from both Peartree and

enthusiastic and helpful, they want to

meet the latest regulations.”

Brayborne - and in some cases their

be part of our success story and they

customers - to visit our Materials

support us very well.”

At Grundon, we know that education

Recovery Facility (MRF) and our joint

We are often asked to meet

In summary, these examples show the benefits that can be achieved by working together and if there are

venture Lakeside Energy from Waste

customers directly in order to help

specialist cleaning services or facilities

(EfW) plant at Colnbrook, near Slough.

identify ways in which savings can be

management companies who would

By doing so, we help them to gain

achieved. Beverley tells us this works

like to talk to us about how we can

a better understanding of waste

well, adding: “Grundon is very good at

help them offer a complete range of

disposal and recycling methods, such

coming up with solutions. They will

services, then please get in touch.

as what happens to the waste, how it

visit our customer sites, look at what

Please contact us via email at

is segregated and disposed of. They

they need, suggest ideas and help them

info@grundon.com or call us on

also like the fact that, by diverting

with all the necessary paperwork,

01753 686 777.

WWW.CLEANINGMAG.COM

SEPTEMBER 2017 19

C&M

BCC COLUMN

Whose job is it anyway‌?

Stephen Munton, director, Domestic Cleaning Alliance, reports.

EARLIER this year the Advertising

caused a stir within the DCA.

to a domestic deep-clean, no one is surprised if a

Standards Authority (ASA) announced a

And although both men and

team of male operatives shows up, and I have some

crackdown on sexist advertising which

women are well represented

clients who expect men rather than women to be

depicted gender-specific stereotyping

in the wider cleaning industry,

involved in this more ‘extreme’ cleaning process.

of men and women. One of the examples

it’s clear from our own research

cited was the obligatory character of ‘mum’ who

amongst our members that some types

I admit I’ve been lucky, and when I started my cleaning business I began by working for

is typically depicted as put upon, exhausted, and

of work we carry out is predominantly done by one

friends and family and it didn’t take long for the

responsible for all the household chores, including

sex or the other. Â

recommendations to come flooding in. After that it

cleaning. Even without the intervention of the ASA

Regular domestic cleaning, for example, is

didn’t matter who I was, as long as I did a good job.

times have moved on, and I don’t imagine any

usually done by female workers, and often the

women today would appreciate being given a set

cleaning business itself is female owned. Is there a

full gender equality in my lifetime - though we’re on

of cleaning equipment which was marketed as

reason for this? Probably several - but so many of

the right track - and this move must be welcomed.

something she’d be quite glad of.

our female members have told us that the reason

With regards to the domestic cleaning industry it’s a

Another advertising scenario which is also set to

Getting back to the ASA ruling, I doubt we’ll see

they started a cleaning business was because they

bit more straightforward - we need more people to

change is that of the DIY-enthusiastic male, coating

were looking after their children whilst their partners

be part of it, whether men or women, to meet rising

a skirting board in some durable paint (no doubt

worked full-time, and they needed flexibility.

demand.

with the intention of it making it easier for a woman to wipe clean later).

I am not sure where I stand in all of this. As a man who could instinctively detail every process of

It also seems that for many of our clients

Or in other words, it will probably be the market

employing a cleaner, they expect a woman to

and hard economics, and not gender-neutral

undertake the work.

adverts, which will drive change within our industry.

Male members of the DCA have reported

cleaning a domestic dwelling from top-to-bottom,

instances where homeowners were clearly reluctant

The Domestic Cleaning Alliance is a member of the

these skills are offset by the fact I haven’t a clue

to believe that a man could do a good job, and

British Cleaning Council. Any views expressed by

how to cook. However, regardless of my personal

some members believe they have lost work because

Council members are not necessarily shared by the

views, the changes demanded by the ASA have

of this sexist attitude. In contrast, when it comes

BCC itself.

The Professional Independent Registered Trade Association for

Window Cleaning

Membership offers numerous quality benefits

IOSH Accredited Safety Training

Safety Accredited Member (SAM) Procurement Scheme

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20 SEPTEMBER 2017

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MAKING A MARGIN - A CONTRACTOR’S BLOG

C&M

Social media – is it good for business?

Simon Gasson, joint managing director of So Clean Cleaning and Support Services, reports. to sell to. So, is there a trick with Twitter? Yes,

OUR lives are dominated by social media, but

of mind. And in so far as there’s a trick to

when it comes to using it for business advantage,

it, I think it’s about getting people

there is. It’s to persuade the cleaning

most people I speak to in our industry either don’t

to share your message by ‘liking’,

or FM online media to ‘follow’ you

understand how it works or think it’s a waste of time.

‘sharing’ or ‘retweeting’. In other

on Twitter, so that they’ll see your

Neither of which makes for a good starting point

words, don’t just rely on your own

tweets and will then have the option

when developing a social media strategy!

LinkedIn network reading your

of featuring them in their own Twitter

post or your own Twitter followers

feed on their website, guaranteeing

personally for networking purposes, I don’t have

seeing your tweet. To give you an

you exposure to all their readers for a day

time to spend on the nitty gritty of tweeting, or

example, you can post a news item or

posting on our Facebook page - I leave that to others

an article on LinkedIn, and simply by ‘liking’ it, one

remember is that no online media editor is going

- but what I do know is that they all serve a purpose

of your connections will expose your post to their

to re-tweet your advert for window cleaning, so you

for us, whether it’s reaching out to prospects,

own entire network of followers, which may include

better tweet something interesting - a contract win,

recruiting staff, or just supporting local organisations

several prospects to whom you don’t have direct

an award or a senior appointment.

like the local football team. In fact, I think the secret

access. If you’ve included a link to your website,

with social media is to recognise that they all have

and you update your web content with a blog, for

the effectiveness of social media really depends on

benefits and are used differently by audiences for

example, then you really are starting to maximise

how well it helps you reach your target audience

their information gathering purposes.

your social media impact.

and whether you’ve got anything of merit to say. If

I’ll be honest and say that while I do use LinkedIn

or two at least. The only thing you need to

In short, as with any other type of marketing,

Twitter is slightly different, in so far as many of

there’s a common theme to all of them, however, it’s

what I’d say is that nowadays it’s less about direct

your direct followers may well just be suppliers on

that they all get your company’s name out there and

approaches and more about giving prospects the

the lookout for news that means you could give

that’s never going to do you any harm. There’s no

opportunity to come across you, so that when

them some business, rather than the other way

such thing as bad publicity!

their time comes to purchase, your name is front

around. They’re not necessarily who you’re trying

WWW.SOCLEAN.CO.UK

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SEPTEMBER 2017 21

C&M

CONTRACTS

Forestry Commission logs into FM service

SALISBURY Group has won a tender

was bought for £18 million in May

“With several Scottish Government

policy is to reduce waste in all

to provide cleaning, security and

this year by a property investment

environmental agencies in the

aspects of our business - from

support services for up to five years

company. It currently also houses

building, it’s not surprising that

security to engineering - by using

at Silvan House in Edinburgh, the

Scottish National Heritage, the

sustainability is a big factor in their

sustainable technologies that

head office of Forestry Commission

Scottish Environment Protection

business procedures. Sustainable

minimize energy and materials

Scotland and shared UK services for

Agency, and the Department of

practices are embedded into our

consumption.” Salisbury has its

the Forestry Commission.

Works and Pensions.

FM services and we feel that this

own energy solutions division to

was an important factor in winning

assist clients.

the contract. Our environmental

WWW.SALISBURYGROUP.COM

The 90,000 sq ft five storey

Nigel Buckett, commercial

building is prime office space, and

director at Salisbury Group, said:

Enhance adopts back-pack approach MAKITA back-pack vacuum cleaners

and vacuum science, coupled with

sealed suction of 7.1kPa. The

a useful 2.0 litres. Weighing just

are now part of the inventory of

the proven Lithium-Ion battery

HEPA filter can be easily removed

4.3kg, and supplied with a full brace

Enhance Office Cleaning Ltd. Over

platform, is integral in the new twin

for cleaning. The high/low power

harness with waist and shoulder

the past six months, Enhance has

18v back-pack vacuum cleaner. It

selection is positioned on the

belts for ease and comfort, this

been evaluating which cordless

is supplied in body only form for

machine control unit and two 5.0Ah

quiet-running back-pack vacuum

back-pack vacuum cleaners would

operators to efficiently use the

batteries give 60 minutes run time

has a lightweight 28mm suction

be the best to roll out across the

batteries from their existing Makita

in high mode, and 90 minutes in

hose, telescopic straight pipe with

company’s many sites.

tools. Distributors can supply 3.0Ah,

low mode. Dust bag capacity is

500-850mm length adjustment, and

4.0Ah or 5.0Ah Makita batteries

flexible rubber nozzle ideal for

manufactured here in the UK,

with respectively 22, 36 and 45

cleaning uneven surfaces.

in Australia and various other

minute rapid recharging time,

“Enhance Office Cleaning

countries,” said Spencer Hawkes,

as well as single-port chargers,

has carried out a very thorough

general manager, Enhance Office

or twin-port chargers, to

evaluation of this popular back-

Cleaning Ltd. “The procurement

facilitate two batteries

pack vac and we are delighted

process compared battery life and

being charged in parallel for

that this model met their

charge time, weight, noise and

improved productivity.

demanding criteria,” said Kevin

“We have looked at vacuums

vibration levels, suction power,

The Makita DVC260Z back-

Brannigan, marketing manager,

ease of use and, crucially, cost. The

pack vacuum cleaner uses two

Makita UK. “The Makita R&D

Makita DVC260Z performed

18v Li-Ion batteries directly

team based in Japan take full

excellently in all of these areas at

housed on the machine to

note of these assessments

a price point that was extremely

power the 36v DC brushless

and customer feedback which

attractive so we have introduced

motor, for high power and

helps enormously in the future

this vacuum into our equipment

extended run-times, which

planning and development of

range and it is currently being rolled

produces 45 watts of suction

new models for the cleaning

out across our sites.”

power with a maximum airflow

sector.”

of 1.5m2/min and maximum

WWW.MAKITAUK.COM

Makita’s knowledge of air flow

22 SEPTEMBER 2017

WWW.CLEANINGMAG.COM

CONTRACTS

C&M

Transforming workforce efficiency THE University of Wolverhampton

shifts, so alternative arrangements

of our FM teams, while streamlining

has used SmartTask to gain a valuable

can be made, while providing an

administrative and management

insight into its cleaning operation at

accurate record of working hours for

processes to target cost, time and

three main campus sites, which has

operational reporting and payroll.

resource efficiencies.”

helped achieve an increase in jobs

Using the smartphones to access

Paul Ridden, CEO of SmartTask,

per day by a third. The advanced

SmartTask, cleaners can then view an

said: “SmartTask is helping the

employee scheduling and remote

electronic list of their work schedule.

University of Wolverhampton to take

workforce management solution

RFID tags have been installed at 380

control of their cleaning teams and

- including proof of attendance,

toilet facilities across three campuses,

improve the quality of the services

performance reporting and electronic

so cleaners simply have to scan the

they deliver. The software solution

auditing - has been used by the

smartphone over the tags at each

is now being used by an increasing

university to better performance

location to register the completion

manage staff and improve employee

of work. Using the added insight

accountability.

provided by SmartTask, the university

manager, estates and facilities,

they are cleaning a campus, city

A team of 25 in-house day

number of services providers to Sandy Shaw, campus operations

enhance their offering. Whether

was able to better understand

said: “SmartTask is helping us

skyscraper, shopping centre or local

cleaners are issued with NFC-enabled

cleaning requirements and identify

take control of our remote teams,

office, SmartTask is enabling them to

smartphones at the beginning of each

where under-utilisation of resources

making sure they are operating

show customers the quality of their

shift, scanning start and end times

existed. As a result, it has been able

safely in accordance with our precise

service delivery through improved

using personal log-in cards to confirm

to adapt working schedules to make

operational requirements. As a result,

visibility of attendance, incident

attendance. This enable the university

best use of cleaning staff and boost

we are delivering higher levels of

reporting and paperless auditing.”

to quickly identify any missed

productivity.

compliant service by making the most

WWW.SMARTTASK.CO.UK

Repeat contracts mark success REPEAT business totalling over £10

clean, non-slippery floor which does

million has been secured for the

not requires polish.

next five years by Julius Rutherfoord,

Innovation at the heart of OU contract

Julius Rutherfoord’s operations

including retendered contracts for

director, Chris Parkes, said: “It is

London Borough of Merton’s children,

evident that a major reason that our

schools and families premises, and

clients wish to re-sign with Julius

the Honourable Society of The Inner

Rutherfoord is not just the consistent

Temple.

high quality cleaning outputs, but

Julius Rutherfoord began

our high levels of personal service

cleaning Merton’s children, schools

and of off-site management support.

FACILICOM Cleaning Services has

clients. The OU actively encourages

and families premises in April 2009

In fact, we still retain our first

extended and expanded its cleaning

this approach - in fact, it has an

following serious instances of

customer - London and Cambridge

contract with the Open University

agreement with Facilicom that at

Norovirus sweeping through schools.

Properties - who we began servicing

(OU), thanks largely to a joint

least one innovation a month must be

Since Julius Rutherfoord came on

in 1990. We know what it takes to

commitment to innovation.

introduced at Walton Hall.

board, Norovirus outbreaks have

deliver, and we stand for something

been effectively eradicated.

beyond the normal claims of other

Julius Rutherfoord’s

outsourcing companies. Our award-

Facilicom has been working with

Jan-Hein Hemke, Facilicom’s

the OU for several years and the latest

managing director, said: “The OU pays

contract cleaning agreement covers

the Living Wage and treats Facilicom

environmental standards and use

winning cleaning and maintenance

nine locations. This includes the

colleagues as part of the team, valuing

of chemical-free cleaning methods

teams must be reliable, high-quality

118-acre site of the OU headquarters

their wellbeing. This has extended

have helped boost the health and

professionals who deliver on our

at Walton Hall in Milton Keynes, as

to involvement in initiatives such as

wellbeing of the facility and its users.

promises in an expert, adaptable and

well as campuses in Belfast, Cardiff,

cycle to work days. We are delighted

Its dedicated teams have transformed

pre-emptive way. It’s not enough to

Dublin, and Edinburgh.

that we will be continuing to work

the original marble flooring within the

say we provide a service. We are also

Facilicom uses the OU

with our partners at the OU and look

Great Hall by stripping and treating it

meticulous about doing what we said

headquarters as a flagship for

forward to developing this innovative

with Twister Pads which use millions

we were going to do, and achieving

innovation, regularly testing new

and inspiring relationship over the

of microscopic diamonds to clean

results that make a difference to our

equipment and machinery before

coming years.”

and polish without the use of any

clients and their facilities.”

rolling it out to other sites and

WWW.FACILICOM.CO.UK

chemicals. The result was a sparkling

WWW.JULIUS-R.CO.UK

WWW.CLEANINGMAG.COM

SEPTEMBER 2017 23

C&M

FACE TO FACE

Face to Face with Lorcan Mekitarian, sales director at RPC bpi recycled products

RPC bpi recycled products has a long history in manufacturing refuse sacks. How has the market changed over the years?

Are bpi recycled products’ techniques and technologies being used to enhance the RPC range?

RPC bpi recycled products is the UK’s largest manufacturer of bin bags - we

RPC is a leading global plastic product design and engineering company

produce over 30 million refuse sacks every week from used agricultural and

supplying packaging to both the food and non-food sectors. Some of their

industrial polythene film.

products already contain a proportion of recycled plastic but now, having

Since we began life in the 1970s as part of ICI Visqueen, the market has changed dramatically. Originally, only local councils provided black

acquired Bpi, which has a lot of experience in recycling plastic, I can see a strong synergy developing with the rest of the RPC group.

sacks for householders to collect their waste, now instead of black sacks

seen a huge increase in bag usage which are supplied by distributors who

Recycling and environmental responsibility is at the heart of the business. How do you use recycled polythene to meet your raw material needs?

deliver a range of cleaning products to the food service operators.

Recycling waste polythene is fundamental to our business, so being able

householders get a 240 litre wheelie bin and a variety of boxes and bags to collect their recycled glass, paper, plastic, cans etc. More and more people eat out and consequently what we call the away from home sector has

What sells sacks these days is consistent performance, not thickness.

Quality of service is also important - short lead times and consistent

to identify waste streams which meet our technical and commercial needs is vital. We recycle farm plastics and post-industrial films. The first thing we

quality. Having a product that is made from 100% recycled polythene no

look for in a material is whether it is of sufficient strength - at an affordable

longer comes at a premium as it is now the norm. UK retailers are very

cost - to make a quality product. Having the right technology in place is

supportive of sacks made in the UK from waste polythene.

also key.

The increase in Internet shopping has resulted in large quantities of

How has the acquisition by RPC Group changed the business and expanded its market potential?

packaging becoming available at distribution centres. In this case, the

RPC is the largest plastic converter in Europe, with a portfolio that includes

removed during our washing process. Farm waste plastic, however, can be

waste management solutions such as wheelie bins. We see opportunities in

contaminated with soil, sand or aggregate, at a level of up to 60%. This is

the future for joining forces - for example, a customer in a country buying a

where our state of the art recycling equipment comes into its own.

only element which needs to be removed is the paper label which is

wheelie bin may also want to buy refuse sacks.

RPC employs 24,900 members of staff across 34 countries, from as far

Does RPC Group share your ‘circular economy’ credentials?

afield as South Africa, China and Iceland. The language skills alone open

RPC takes its responsibilities very seriously, not least in what happens to

up a much bigger platform, and we can already see many other overlaps in

the packaging it manufactures. We are working closely with a number of

expertise and customers.

RPC businesses to understand how we can share our expertise in recycling.

Historically, bpi recycled products operated largely in the UK, whereas

24 SEPTEMBER 2017

WWW.CLEANINGMAG.COM

FACE TO FACE

As participants in the Ellen MacArthur New Plastics Economy, we are involved in three of the seven pioneer projects to drive collaborative action,

C&M

applications, and different price points. In some instances recycled will be most appropriate, in other cases, virgin works best.

by applying the principles of the circular economy to redesign the future of plastics.

Do you offer biodegradable sacks? Do they work, and are they as ‘green’ as they appear?

How important is the use of technology in ensuring consistent product quality and securing your market leading position?

Originally, biodegradable bags were developed to address the problem

What keeps customers coming back year after year is consistent quality.

that the particles are no longer visible. However, just because you can’t

Maintaining a consistent tear and impact strength are both critical to the

see them does not mean that they have disappeared. Recent press has

manufacture of a good quality bin bag.

highlighted the issue of micro beads and particles ending up in the sea,

With recycled material, every incoming load varies slightly from the last batch - the alchemy lies in blending those materials and using

of carrier bags blowing around as litter. Incorporating an additive into polythene to make it fragment when exposed to sunlight and heat means

which has led to a question mark around degradable bags We still sell them because customers ask for them, but I am sure that at

sophisticated extrusion equipment to create a product that meets

some time in the near future demand will cease, and we will discontinue the

performance specifications.

product.

Five years ago, we invested in a new wash plant in South Wales. Since

The other biodegradable bags are the food waste bags that can be

then, the production facility at Heanor has benefited from an investment

processed in an anaerobic digestion plant. Those are made from an oil-

of £3 million for state of the art, multi-layer extrusion equipment, which

based material, with a proportion of starch-based material. The public still

allows us to ‘sandwich’ recycling material in the middle layer. It gives a

thinks of them as an environmentally friendly product because they are

much greater opportunity for permutations when blending polymers.

compostable, yet they are made from fossil-derived plastic.

Our business model is based on investment to take us forward. Our

The best use of waste polythene is to make it into another product

super-strength Visqueen Ultimate sack range is a good example - it was

- such as the recycled, flexi-loop bags sold as bags for life in the

designed as an incubator project to meet the demands of the future, and is

supermarkets - that polythene would have otherwise not been recycled

selling well through Amazon.

into something else.

You have been instrumental in assisting the CHSA to set up its accreditation scheme for refuse sacks. How important is this scheme to the market as a whole, and what impact has it had on standards?

Beyond plastic refuse sacks, can you briefly outline the breadth of the product range manufactured by the company as a whole?

The CHSA scheme has transformed the bin bag market. Before the scheme

of industrial wrapping solutions, such as cement bags, animal feed bags,

existed, it was impossible to purchase a consistently good quality bin bag

horticultural grow bags, pallet shrink hoods, mineral fibre bale wraps etc.

RPC bpi Group is Europe’s largest manufacturer of polythene stretch wrap for both agricultural and industrial applications. We produce all manner

- sack dimensions were treated as approximates and the quantity in a box was an estimate. and guarantees that it is fit for purpose. It makes it easier to choose a

What is your route to market across the various sectors that you serve?

product, easier to sell, and easier to buy. Most importantly, it has cut out

We service the majority of our markets through national and local

the lower quality products, which results in less waste spilling out of torn

distributors. Where we have end user relationships, these fall mostly with

bags. Facilities management firms, which operate to tight margins, do not

retailers and local authorities.

Today, the CHSA has 12 suppliers signed up, giving assurance of quality,

want to buy products that are failing, so they have been very supportive of the CHSA scheme and often stipulate CHSA-accredited bags in their tenders.

What product development plans can we expect from the company in the near and medium term future?

All your refuse sacks are manufactured from recycled material. Does this restrict product development, particularly in meeting the demand for current trends, for example clear plastic sacks?

Light weighting is still foremost on our customers’ agendas. People want

Not all refuse sacks are made from 100% recycled polythene - the

strongest sack to date.

application will dictate which is the most cost effective and efficient

thinner and lighter refuse sacks, so we are looking to push the boundaries on recycling capability and technology to produce products that are as good as they were three years ago, but 10% thinner. We are also developing a range of super-strength bags, which includes the Visqueen Ultimate, our It is difficult to predict where we will be in 10 years’ time, but it is fair to

option. For example, clear waste bags used on railway platforms are

say that bin bags are not going out of fashion any time soon.

changed as often as every half an hour, so a light duty bag made from virgin

WWW.RPC-BPI.COM

polythene, which is half the thickness of a conventional recycled sack, would be the most appropriate choice. As the waste gets heavier, 100% recycled sacks come into their own.

We sell the complete range of sacks to cover different bins, different

WWW.CLEANINGMAG.COM

SEPTEMBER 2017 25

C&M

ODOUR CONTROL

The scent of success Odour and infection control

WHEN we think of odour control and air fresheners, bin liners may not be the first

Some hygienic bin liners contain powerful scent additives, but how safe and effective are these for odour control? Cromwell Polythene’s managing director, James Lee, highlights best practice, and also explains how simple choices can improve the cleaning industry’s sustainability profile.

Silver is also inorganic and non-leaching which means that, unlike organic antimicrobial

products that spring to mind, and yet

The same is true of

technologies, it stays within the item to which it is

this is one of the areas in a facility where

antimicrobial agents, the

added and doesn’t leach out. The active ingredient

best of which are based on

provides maximum antibacterial protection for the

fragrance matters most to user experience.

But for hygiene bins in washrooms and

silver ions and provide round-

elsewhere, some cleaners still use non-scented bin liners in combination with extra products such as

the-clock protection against

lifetime of the product, and reduces the threat of cross-contamination.

harmful bacteria while remaining completely safe, and working for the lifetime

Independent testing

of the product. Silver ion-based antimicrobials

However, our corner of the industry is awash with

cost and time spent servicing bins. The best bin

prevent bacteria from growing, producing energy

suppliers offering a wide range of bin liners, sanitary

liners on the market contain their own odour

or replicating, and the protection provided is both

bags and other hygiene and sanitary waste liners.

additives and even antimicrobial agents to help

durable and highly active.

Some offer products that are deliberately sold

sachet or gels placed inside the bin.

In fact, these additions increase the workload,

Continued on page 28

with infection prevention and control. The highest quality liners will see these agents added at the point of manufacture, during the film extrusion

Demand for hygienic bin liners increases

process. This saves time, money and resources by reducing and even eliminating the need to

CROMWELL Polythene has reported significant

use separate fragrance, and anti-microbial/bacterial

demand for its Sansafe hygienic bin liners since the

products during waste collection and disposal.

products were relaunched with a new, powerful fragrance additive and anti-microbial formula at

Powerful but pleasant In order to be effective, scent additives for bin liners

the end of 2016.

Most recently, a large order for Sansafe 30 litre

must be powerful but pleasant - strong enough to

hygienic anti-microbial bin liners was dispatched

mask unpleasant odours both inside and outside

to Austria for use in washrooms throughout the

the liners, but not a dominant feature in a room.

capital, Vienna. A total of 90 Sansafe 30L liner cases

The best scent additives are tailored to confuse the

consisting of 900 rolls, or 22,500 bags, were sent.

human nose so that it only identifies a pleasant smell instead of any offensive malodour.

Building on the success of the original Sansafe liners, the new products boast Biomaster anti-

Sansafe bin liners are tested to ISO22196

microbial technology, providing protection against

and made from 30% recycled high-density

processing can sometimes destroy or diminish the

harmful bacteria including E. coli. An enhanced

polyethylene. Measuring 615mm x 590mm, the

effectiveness of a scent, but the best producers

scent additive - Scentmaster pine tree fragrance

liners fit most 30-35 litre bins, while the white

have developed formulations that protect all of

- helps mask unpleasant odours, both inside and

opaque film helps obscure the contents for

the fragrance, allowing a bin liner’s odour control

outside the liners.

discreet removal. The liners are packed in rolls of

The high temperatures required during polymer

to remain fresh and stable and deliver the subtle top notes of a high quality scent for the entire life of

Well-suited for use in the healthcare, waste management and janitorial sectors, the new

25, with 10 rolls per carton, and a guaranteed net box weight of 2.86kg.

the product.

26 SEPTEMBER 2017

WWW.CLEANINGMAG.COM

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C&M

ODOUR CONTROL

Memories are made of this Our sense of smell is closely linked to our memories and emotions, so it is important that any unpleasant odours are kept to a minimum if we want staff, visitors and customers to have a positive impression of our premises and ultimately our brand. Dave Carson from P-Wave looks at the importance of odour control in client satisfaction.

THINK back to your earliest memory, whether it’s

smells with something rather more pleasant. A

Tackling odour sustainably

being at your grandparents, at the seaside or at

strong, lasting fragrance is usually necessary to

Chemical warfare is not the answer when taking

school and the chances are that memory will have

effectively mask smells. The delivery system must

on unpleasant odours in any location. It is neither

an evocative smell associated with it. Put the other

be correct though. Aerosol sprays in kitchens, for

efficient nor effective and comes with too many

way around, how often has the smell of melting tar,

example, are inappropriate as the spray can taint

environmental consequences. Choosing natural

or cut grass immediately transported you to another

the food. In fact, the high concentration of air

solutions that are kinder to the environment can

time or place?

freshener released by aerosol delivery systems can

actually be more effective.

Our sense of smell and memory are unavoidably

cause a range of issues, including a high peak of

linked. There is a direct pathway between our noses

fragrance and then a long low before they spray

control can be improved through the use of ‘good’

In addition to the use of air fresheners, odour

and two parts of the brain that control emotion and

again. They can also lead to wet floors and worse,

bacteria in products.

memory, so although smell may not be our primary

wet people. It’s harder to keep track of when they

sense, it is one that it is not easy to ignore - even if

need replacing too and the machines can run out.

recyclable and low in toxins such as volatile organic

sometimes you might want to. As well as evoking

We recommend fragrances which are made

compounds (VOCs). After all, you don’t want to solve

The best odour controlling products are 100%

memories, a smell can also directly affect our mood

from natural products and are steadily released

one problem just to cause an environmental issue

and emotions, and not always positively.

over a longer period. This means there is no over

somewhere else.

exposure, just a safe, consistently pleasant-smelling

Make the right impression

environment.

When managing premises, it is therefore important

Wider wellbeing Bad odours in a premises can do more than just

that any odours come with positive connotations

Appropriate options

affect people’s perceptions and moods. A bad

or set down pleasant memories for those in the

Different areas have different requirements so it is

smell could put them off their food. Overpowering

building. You want to enhance people’s moods and

important to always select the appropriate product.

them with inappropriate fragrances can also have

perceptions, not for the lasting memory of your

In men’s washrooms, for instance, look for urinal

negative impacts.

premises to be bad odours from the kitchen, bin

and trough screens containing pleasant fragrances

areas or washrooms.

that fit properly or you’ll find they cause additional

No room for bad odours

problems rather than coming to the rescue.

The range of odour controlling solutions available

The frequency and depth may vary - an office has different requirements to an industrial kitchen

Other less well-used areas may get musty,

these days means that there really is no excuse

for example - but regular and thorough cleaning

particularly if they are not well ventilated. In this

for bad odours in your facilities, as long as you are

should, of course, be a given in managing a facility.

type of situation even an initially pleasant fragrance

choosing the right option for the task in hand. Get it

However, even with the correct cleaning procedures

could be off-putting if it builds up, so air fresheners

right and you can enhance everyone’s perceptions

in place, odours can build up and give the

that use light sensor technology are the best option.

of your premises and leave them with happy

appearance that hygiene isn’t a top priority.

As well as controlling the odour these also ensure

memories of their visit - the goal of every facilities

fragrance isn’t wasted when there’s no one around

manager whatever type of premises they look after.

to smell it.

WWW.P-WAVE.CO.UK

Tackling problem odours at source is vital, along with effective air freshening to replace problem Continued from page 26

underweight, undersize, and even undercount, so

in perform to a high standard by checking for

buyers do not get the quantity that they thought they

minimum net box weights, which should be clearly

products and sustainable products. Responsibly

had bought, while other liners are such poor quality

marked on the outer carton, as well as looking out

produced bin liners bring value and efficiencies to

that they will burst, risking hygiene and health and

for international, independently audited quality

the supply chain - weighing less than other non-

safety.

standards. These include EN standards and ISO

viable alternatives like glass and metal, they are

quality management principles. Products accredited

highly efficient at retaining fluids, and eliminating

infection control, or both, has been independently

by independent bodies, for instance the Cleaning

environmental leaching. The best producers offer

tested to prove its credentials. Effectiveness

and Hygiene Suppliers Association (CHSA), also

bin liners produced using high levels of recycled

and safety must be confirmed by independent

provide assurance of high standards of quality. And

polythene, even up to 100% recycled material.

laboratories to internationally-recognised standards,

the CHSA’s Manufacturing Standard Accreditation

and clearly labelled on the product packaging.

Scheme for plastic refuse sacks requires accredited

cleaning and janitorial products, accredited by the

members to label their products so that the end user

Cleaning & Hygiene Suppliers Association (CHSA).

can buy with confidence.

WWW.CROMWELLPOLYTHENE.CO.UK

It is crucial that any liner boasting either odour or

Buyers in the janitorial and cleaning industry can ensure that the products they are investing

28 SEPTEMBER 2017

There is also no trade-off between effective

Cromwell Polythene is a major supplier of

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C&M

ODOUR CONTROL

The evolution of fragrance PERFUME in its various forms has been around for centuries.

The Egyptians were reportedly huge fans of perfume, and used it for both ceremonial and beautification purposes. Egyptians associated their perfumes with the

Paul Wonnacott, managing director of Vectair Systems, reports on the evolution of fragrance from inside to outside the washroom.

gods: the fragrances were considered to be the sweat of the sun god, Ra. They even

powerful ability of scent to deeply connect with

had a god of perfume who wore a headdress

our emotions. According to branding expert

made of water lilies (one of the most popular

Lindstrom: “75% of the emotions we generate on a

perfume ingredients of the time). Perfume use

daily basis are affected by smell.”

peaked in England during the reigns of Henry VIII and Queen Elizabeth I. Sources say that all public

There are a number of studies which have For the cleaning sector, the rise in popularity of

proven the positive effect that scent has on us - for

places were scented during Queen Elizabeth’s rule,

more sophisticated scents has meant a shift away

example, in a Las Vegas casino, a pleasant ambient

since she could not tolerate the bad smells of the

from traditional practices. Historically, organisations

scent in an area of the casino was related to 45%

time.

would choose to fragrance their washrooms as a

more revenue than comparable non-scented slot

solution to mask unpleasant odours. Aerosol air

machine areas. Dr Alan Hirsch, head of the Smell

nowadays it can be found everywhere - in your

fresheners were more often than not the first choice,

and Taste Treatment and Research Foundation

soap, your shampoo, your deodorant, your

as they are both powerful and reliable and offer

in Chicago and the individual who conducted the

washing-up liquid. The time of small, independent

the ability to programme fragrance for the busiest

study, said: “We now know scent can be used to

fragrance producers has given way to groups of

periods. They were traditionally the cheapest

help people lose weight, buy more, improve their

chemists, specialist marketing teams and highly

option, too.

sleep, and reduce pain.” Further studies by SMI and

Perfume has only risen in popularity, and

trained ‘noses’ who can build absolutely any

Nowadays however, it is common to see a whole

C. Russell Brumfield, author of ‘Whiff! The revolution

fragrance that an individual desires. Fragrance is

network of decision makers wanting to fragrance

of scent communication in the information age’,

now being used in so many different ways - there’s

areas both inside and outside of the washroom, and

also show that floral and citrus scents can influence

even a smartphone accessory that will notify you of

for different reasons. For it is no longer just about

people to linger as much as 25-40% longer in stores.

new texts or calls using smells.

the perception of a clean and fresh washroom, but instead, the whole user ‘experience’.

Venues such as hotels, airports, bars, restaurants, and exhibition centres are realising the

A range of companies have capitalised on what is widely known as scent marketing to attract customers and sell products, including Abercrombie and Fitch, R.H. Macy & Co. Inc., Jimmy Choo Ltd., Lane Bryant Inc., and Hallmark Cards Inc. They all use fragrance in different ways - it can relate to an item that is being sold (like coffee or candles), it can be iconic of the brand (think Abercrombie and Fitch and its Fierce perfume that is pumped through all its stores) or it can attempt to evoke certain memories and/or feelings, such as being beside the sea, or a feeling of serenity. The idea is that the scent sticks in a customer’s mind, cementing the brand in there too. It’s all about creating memories and moments that stay in the mind for more than a few hours. The appropriate background scent can ever so subtly trigger consumers to spend more time in a store or can be a useful way of persuading someone to visit as they are passing by. However, many organisations are still ignoring the sense of smell as a marketing tool - according to the NY-based Scent Marketing Institute (SMI), approximately 87% of any

30 SEPTEMBER 2017

WWW.CLEANINGMAG.COM

ODOUR CONTROL

innovating to cater for new environments

Neutralising bad smells

to deliver these preferred fragrances but

TTS supplies SanyDisc, a

with smaller molecules which are safe

disposable odour-eliminating

for continuous exposure and safer for the

cartridge. SanyDisc is ideal for

given brand’s communication with

There have been concerns with

its customers is solely audio or

molecule size of washroom technology -

visual.

So what does this mean to our industry? It means that we are now looking at new types of decision makers, new ‘non-washroom’ fragrances and new technology to cater for these

manufacturers have been tasked with

environment. For example, the fragrance particles in aerosol air fresheners are sized at

C&M

bins and trolleys. Moreover, you can use it in order to

changing environments. Whereas before we would

approximately 80 microns, whereas the particle

eliminate bad smells in small rooms,

be solely targeting cleaners or facilities managers

sizes in new technologies contain less than 10

washrooms, and bathrooms.

with regards to scent, we now see the opportunity

microns, and in some cases, less than one micron.

SanyDisc uses Air Solution technology, a

to target individuals such as housekeepers,

Smaller particle sizes mean that fragrance is lighter,

complex blend of essential oils that neutralises

marketing managers and event managers. Venues

travels further, lasts in the air for longer and is

bad smells. It does not simply cover up or

want more delicate and refined fragrances to

safer for continuous exposure. To ensure fragrance

conceal bad smells, but through a process of

create a positive user experience. Marketing teams

doesn’t get lost in large spaces like hotel receptions

neutralisation, it captures and eliminates them

see opportunities for using scent to sell brands

or airports, manufacturers have had to focus on

thanks to enzymatic principles. Air Solution is

and products. Where aerosol dispensers may

factors like performance and reliability. What might

a formula that can absorb bad smell particles

not be suitable for continuous exposure, or are

work well in a closed washroom environment

- molecules are broken down and reduced to

deemed too harsh in terms of fragrance strength,

may not perform in a larger space that is open to

a no longer perceptible state, so bad smells

individuals are also looking to new technology to

environmental factors like climate and temperature.

disappear quickly.

cater for their changing demands. Climate change

Ultimately, the success of scent in an ever-

SanyDisc system lasts 8-12 weeks,

is higher on people’s agenda too, and venues are

changing market has opened up new opportunities

depending on the environment where it is

looking for more eco-friendly options which can

for the cleaning sector - an exciting prospect for

used.

deliver on scent without negatively impacting the

manufacturers and service providers alike.

WWW.TTSYSTEM.COM

environment.

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SEPTEMBER 2017 31

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ODOUR CONTROL

C&M

Reeking havoc: the effect of smells in your office

SMELL is an extremely powerful sense with the ability to trigger emotions and strong feelings.

Humans are able to recall smells with 65% accuracy a year after smelling them, compared to just 50% of visuals after only

Well-known companies, such as Nike and Muji, have used scent marketing to engage consumers for many years. But what impact do different smells have on office employees in a working environment? In a world where visual and aural stimuli have been exploited to the max, businesses should be aware of how to capture the power of smell to influence behaviour and create an enhanced office experience.

Gareth Cowmeadow, scenting specialist at Ambius, reports.

three months. It is

office and facilities managers have a role to play in creating a balanced scent in the office. They should pay close attention to communal areas such as receptions, lifts or lobbies, as smell plays an important role in creating a good first impression for clients and new employees.

Scenting products can help to control and an employee’s lunch could have a

minimise smells that come from malodour-

profound effect on their colleagues.

producing food and other objects. One option is

We surveyed 1000 UK office

installing air fresheners that automatically dispense

workers and found that three in five

fragrance to neutralise odours and create a pleasant-

employees (61%) eat their lunch

smelling environment. An air purifier can even help

at their desk three or more times a

to eradicate any airborne bacteria and viruses in

week. The main reasons they gave

the office, including the flu virus, E Coli, Salmonella,

included being too busy to take a

Streptococcus, Rhinovirus, and Hepatitis A.

lunch break, or wanting to catch up

Various scents can encourage different

on the news and personal admin

behaviours and emotions, and if you do want to

while they were eating.

install your own scent in the office it is worth taking

Whatever the reason for it,

the time to choose the right one for your business.

believed that 75% of the emotions we generate on a

an increasing number of Brits are eating lunch at

Fresh, crisp, citrus scents such as mandarin work

daily basis are affected by smell[1]and no two people

their desks and filling work environments with the

well in office environments as they can create an

experience a scent in the same way.

aroma of food, both good and bad. The effect of

invigorating and energetic atmosphere. If you want

these food smells can become even more intense

to create a more sophisticated atmosphere, perhaps

organisations, the right smell can have the ability to

for those employees working in an open plan or hot-

in a meeting room where you’re looking to impress

generate good impressions to clients or prospects

desking office. Even though over half (55%) of the

clients, then scents such as leather or wood are good

who visit the building. It can also help to create a

office workers surveyed said they find it anti-social

options, as they are seen as being bold and mature

working atmosphere in which staff are happier,[2]

when a colleague eats strong smelling food at their

in nature.

more alert and more productive.[3]

desk, with a third finding it hard to work as a result,

Whilst it may not be at the top of the agenda for

Office and facilities managers should not underestimate the power of scent in the workplace.

In the same way that ambient scents can positively

45% indicated that they wouldn’t say anything to a

Final thoughts

colleague even if they found the smell offensive.

While scent is undoubtedly important in the office,

Some employees may not realise the detrimental

when it comes to air fresheners it’s important to

influence the perceptions of a customer to a

effect their lunch choices could have on co-workers

remember that an overpowering scent - even a

shopping centre, an appealing workplace aroma can

who sit near them, therefore it’s important to

traditionally pleasant one - could have negative

certainly influence employee perceptions of their

encourage office etiquette to help create a hygienic

effects on employees. Two fifths of British office

office. Close attention should be paid to communal

and pleasant-smelling environment, and hopefully

workers even said they found an overpowering smell

areas such as receptions, lifts or lobbies as these are

happier colleagues as a result. So, when it comes

of perfume or aftershave in the office unpleasant.

often the first areas new clients and employees step

to food in the office, what constitutes a good or a

Overall, it’s all about striking the balance, and

into. It’s crucial to ensure your office environment

bad smell? Brits voted oily fish the worst lunch for

guaranteeing the diffusion of delicate, appealing

is pleasantly scented, heightening both employee

fellow office workers to put up with. Smelly cheese,

smells for your employees and clients.

engagement and, above all, comfort in their place

boiled eggs and egg sandwiches also featured on the

WWW.AMBIUS.CO.UK

of work.

blacklist. Buttered toast topped the list of pleasantsmelling foods that workers eat at their desk, closely

Desk-usting scents

followed by fresh pastries and bacon sandwiches.

While a pleasing, fresh scent may create a positive effect on your employees’ wellbeing, the reverse is

Getting the balance right

also true. Unpleasant smells can quickly overpower

While they may not be able to control what their

an office environment. Even something as simple as

employees are devouring during their lunch hour,

WWW.CLEANINGMAG.COM

1. www.marketingsociety.com/the-library/future-sense-definingbrands-through-scent#czLXFGk1bWb6DUgy.97 2. Dr. Craig Warren and Dr. Stephen Warrenburg, Mood Benefits of Fragrance: http://media.allured.com/documents/ PF_18_02_009_06.pdf 3. www.aromaticscience.com/effects-of-peppermint-andcinnamon-odor-administration-on-simulated-driving-alertnessmood-and-workload/

SEPTEMBER 2017 33

C&M

ODOUR CONTROL

Tackling malodour with unique technology The benefits of biological over chemical Traditionally, chemical odour masking technologies have been used to tackle bad odours, often using perfumes to conceal bad odour. However, they are only effective for a short period of time and are easily overpowered because they do not tackle the source of the malodour.

Biological odour neutralisers are designed to tackle malodour at its source because they contain specific Bacillus strains to degrade specific

It’s well known in the facilities management sector that a clean smelling room doesn’t necessarily equal a clean room. While end-users might be fooled by a fresh smell within washrooms and facility areas, it’s vital that contractors tackle the root cause of malodour. Katie Edwards, R&D scientist at Genesis Biosciences, explores the causes of malodour and offers her thoughts on why biological odour neutralisers offer a better alternative to their chemical counterparts, and why contractors need to take note.

malodourous compounds and compete with malodour causing bacteria. They are targeted by design, unlike chemical counterparts that are not tailored to application-specific cleaning challenges.

In addition to the cleaning benefits of biological odour neutralisers, the products also provide a much larger return on investment than traditional chemical cleaners for contractors, because they reduce labour costs in the medium to long-term.

Workers don’t need to apply biological odour neutralisers as frequently because the active Bacillus continue working against the bad bacteria

MALODOUR is caused by bad bacteria which grow

compete with and can overtake the harmful

and breaking down malodourous compounds,

on hard surfaces and waste, like toilet basins or

bacteria as well as breaking down malodour

which keeps facilities cleaner for longer and

in sanitary waste bins. These bacteria will break

causing compounds.

prevents the build-up of bad smells.

down any soiling present and release malodourous

The use of beneficial bacteria rather than

compounds. To tackle malodour, some businesses

enzymes alone is key and helps to differentiate

take shortcuts in public areas and use ‘odour

between a number of ‘bio’ cleaning products on

How Genesis Biosciences is leading the way

maskers’ to hide bad smells within washrooms and

the market. Enzymes, although effective initially,

Genesis Biosciences has invested over £2.5 million

sanitary bins - but these products don’t tackle the

only provide a benefit to the product during the

into our research and development process and

problem at source. That’s because odour masking

initial application, in this respect they work in a

thousands of hours have gone into product testing

products don’t continue to work after application.

similar manner to the surfactants contained within

to find unique Bacillus strains to address cleaning

The perfume hides the bad smell initially, but the

chemical cleaning products.

challenges faced on a daily basis by contractors

bacteria present will continue to multiply, meaning

Enzymes also have safety concerns, as they can

and cleaners. From its extensive research and

harmful bacteria, including E.coli, can continue to

cause allergic reactions and furthermore are not

development process, the company has recently

thrive and malodour continues to build.

always specific to the malodourous compounds

launched its Evogen Professional range of biological

Contractors should know that there are

present. Bacteria, however, provide a very distinct

cleaners for the facilities management industry.

products out there which can increase cleaning

advantage in that they continually produce specific

efficiency, reduce costs and labour while also being

enzymes to break down the targeted malodour

combines unique eco-benign chemistry and

environmentally responsible.

causing compounds.

application-specific bacteria to offer a proven and

The energy created through this process

The Evogen Professional Odour Neutraliser

long-term approach to odour control.

What are biological odour neutralisers?

allows the beneficial bacteria to thrive in the area of application - this competition can reduce the

Professional range, the Odour Neutraliser has been

A biological odour neutraliser differs from

number of harmful bacteria and ensures that the

tested thoroughly to ensure that our products

its chemical counterpart because it contains

biological product continues to work on breaking

are scientifically validated. The Odour Neutraliser

beneficial bacteria, either in live or spore form,

down soiling for longer periods of time. This is

is manufactured in accordance with recognised

which supports the cleaning action the product is

fundamentally what gives them long-term cleaning

international standards, ISO 9001 and ISO 14001.

trying to fulfil. These beneficial bacteria naturally

efficacy.

WWW.EVOGENPROFESSIONAL.COM

34 SEPTEMBER 2017

Like all other products within the Evogen

WWW.CLEANINGMAG.COM

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Search NILFISK UK

C&M

FACE TO FACE

With Leigh Mason, sales and marketing director, Fortis Battery

You are well known in the cleaning sector having spent many years in senior roles at Nilfisk, amongst others.

What prompted the move to Fortis Battery?

purchase cost of the initial asset and the asset should last

I have worked successfully within the cleaning industry for

4-5 years. An unmaintained battery will barely last two years,

over 25 years, supporting clients from the cleaning contractor, facilities management and MHE industries. Over many years it became apparent that it wasn’t only the product that the client required to

and clearly this is a specialism which cannot only increase costs for the contract term (25-40% over five years) but can have major health and safety risks. Battery maintenance is not a luxury, it is a necessity. A battery is often 25% of the

but a well maintained one can go on for six, seven, even eight years.

I feel, after 25 years in the industry, that I am perfectly positioned to take

be reliable, but essentially good after care and good service. I feel this is an

an informed view of the sector, and take on some of the real challenges faced

area which is still neglected in the cleaning industry, particularly through sub-

by the cleaning machines market.

standard battery care. machine for £10-40,000 and you then buy a service contract - no problem…

Can you tell us about Fortis Battery, a new name to the cleaning sector?

or so you think. But batteries and chargers are not covered - warranty is a

We’re an ‘independent energy solutions provider’. We realised, back in 2011,

grey area - because battery maintenance is the responsibility of the operator

that there was a need in the market – at that time, the materials handling

Batteries are the hidden cost, the black box you don’t see. You purchase a

market - to offer high quality and reliable battery care products and service.

Fortis was founded to remove any argument between end-users and forklift truck providers, removing blame and offering a long-overdue solution to battery maintenance issues. Fortis is located in the Ollerton Energy Village, Nottinghamshire, and to support its UK network of 40+ service engineers, has depots in Bolton, Bristol, Colchester, Glasgow, and High Wycombe.

The business grew from the needs of the materials handling sector. How will you tailor your established ‘forklift’ service to fit the cleaning machines market?

No different - we offer a same day service, actually within four hours of receiving a call. Timing is key and the Briggs/Hako deal is a perfect example.

36 SEPTEMBER 2017

WWW.CLEANINGMAG.COM

FACE TO FACE

C&M

Manufacturers struggle to offer a good battery service, none do, so Hako has come to the MHE sector where service is better. We are in this arena every day - MHE service is very good, our service is very good, but the cleaning machines market doesn’t receive good service – a fact unfortunately.

Remember, we are 100% independent - we offer our service to Tesco, John Lewis, Aldi direct, and not just for forklifts - we support any form of battery in any machine.

Are battery maintenance programmes viable for the cleaning sector where the size and location of machines is so varied?

Battery maintenance is important in any B2B sector due to safety issues and cost. The cleaning sector is already conditioned to ‘service contracts’ so the terminology is used already. Batteries are currently the hidden cost - they are never covered under warranties or machine maintenance contracts so

has an issue with the cleaning machine so calls out the manufacturer or

the user/owner of the machine – often without realising – has no back-up

supplier; the manufacturer or supplier identifies an issue with the battery

when things go wrong. Interestingly, however, we are already receiving many

and/or charger; the battery OEM then visits the site and blames the client for

enquiries from the cleaning sector to ask if we can improve the longevity

misusing the battery/charger!

of battery products in use, and thus save costs. All maintenance should be preventative - stop the problem before it happens – and that’s what we do.

Fortis is the one stop shop designed to protect the client from this Triangle of Pain and maintain operations with minimum disruption.

As a result, we create a Triangle of Gain: we improve customer

Who is usually responsible for the maintenance and replacement of batteries in cleaning machines - the owner or the manufacturer? Does this vary if the machine has been rented or leased?

relationships and ensure current contracts are maintained; we improve

The machine owner is always responsible because they own the asset. The what we call the Triangle of Pain (more later). There is no variation in this

Finally, what can the cleaning industry expect from Fortis Battery as it rolls out its service into this sector?

regardless of whether the machine has been purchased outright, leased or

Fortis will work with all OEMs, and is consequently able to rectify all issues

hired - batteries are not covered in all cases.

without interfering with warranty or generating costs. We offer initial free of

manufacturer of the machine doesn’t manufacture the battery leading to

brand retention long term; we improve cost in use; and we’re proactive - we sweat your asset!

charge site visits, and develop bespoke battery care plans and, if required, we

Will you offer service packages for all types of batteries in all types of cleaning machines?

offer battery and charger repairs and a complete replacement service across

Yes. We will not use ‘old school’ bands (platinum, gold, silver, etc), but offer

care of your customers and your business.

all brands and technologies. We’ll take care of your batteries while you take

individual site surveys leading to a full energy report, and ultimately a service contract.

Are there any geographical boundaries to your service, or will you look after a single machine in a remote location?

No boundaries – we have a UK-wide directly employed service team, all highly trained and qualified, and able to react quickly to call-outs, wherever they are and for whatever type of machine or battery.

You referred earlier to the Triangle of Pain. Can you expand on that?

In a nutshell: a machine manufacturer sells a floor cleaning machine complete with a battery and charger supplied by a battery OEM; the client

WWW.CLEANINGMAG.COM

SEPTEMBER 2017 37

C&M

STREET CLEANING

Kärcher UK’s marketing manager, Phil Power, explains why across Great Britain and from St Tropez to Singapore, smart cities are turning to multitasking municipal machines.

Streetwise solutions

Tourist season can have a big impact on cleaning needs. If your town has a festival season, sporting event or other short term need, including flood recovery, hiring machines can be an excellent route to get solutions on site fast. It’s also worth

TRADITIONALLY, finding a cleaning solution

savings using one machine to travel between

investigating via a contract cleaning specialist if

capable of traversing an entire cityscape has often

multiple sites each day.

you only perform certain tasks on an ad hoc basis -

meant a compromise in performance. However,

It’s easy to think that all pressure washers or

having the right machine for a short while can save

perfectly suited to today’s urban landscape, the

road sweepers are much of a muchness, but in

significant manual effort and labour costs. Hire

latest easy-to-use hot water pressure washer trailers

reality those using different makes and models

and finance lease packages can also bridge gaps in

and municipal implement carriers enable true

over a prolonged period soon notice significant

procurement or budget windows.

mobility, delivering reliable results in all seasons

differences. When it comes to real-life usage, design

across roads, pavements, parks, plazas, and

innovations that improve convenience, ergonomics

beyond.

and versatility of use help the operator to work

HDS trailers: your mobile hot water hero

At a time of budget constrictions and increased

more efficiently. While change can be daunting,

If water and power are hard to come by where you

fiscal scrutiny, there’s never been more pressure to

these ease-of-use benefits - along with the

need to clean, why not bring them with you? Mobile

do more with less - eeking out money yet ensuring

demonstrations, live trials and comprehensive user

hot water pressure washer trailers are versatile

there is no decrease in service levels - despite

training Kärcher provides as standard - combine to

all-rounders which can be towed by - or mounted

being faced with a rising population, placing more

ensure operator buy in. Likewise, their impressive

within - your existing vehicle. With generous on-

demands on community resources. Against this

adaptability, productivity and easy maintenance

board tanks (500 litres of water and 100 litres of

backdrop it’s clear that smart cleaning is a vital

make them attractive to those responsible for

fuel) to allow for long intervals of stand-alone use,

piece in the jigsaw of an efficient infrastructure.

maintenance, finance and purchasing too.

Kärcher’s HDS trailers can operate up to 9.5 hours

Part of the battle is, like the bobby on the beat,

Of course it’s not only public services with

on a single fuel tank and can also be connected

being seen. Getting about the borough regularly

sizable street and grounds care demands. With

and visibly enough to ensure there is no perceived

some campuses, tourist attractions and sporting

directly to a permitted water supply.

drop in cleanliness or care - residents who have

venues attracting footfalls rivalling a small town’s

environmentally friendly, even powerful 1000

made local headlines with complaints about less

population, many are looking for easier ways to

litres an hour units still consume a lot less water

frequent refuse collections and unfilled potholes

clean and free up resources for other duties. One

than a garden hose’s 3500 litres an hour flow rate.

are liable to be equally vocal when it comes to

zoo turned to Kärcher to help clean its elephants

Effective burners, highly efficient heat exchangers

street cleanliness. One northern borough makes

and their housing - a job it was then doing manually

and eco!efficiency mode noticeably decrease fuel

its money work harder for it by towing a compact

- and discovered Kärcher hot water pressure

use and reduce emissions to a minimum, whilst

municipal implement carrier (MIC) with a 4x4. This

washers and sweepers could not only tackle the

the higher pressure (and higher temperature)

allows it to complete three different tasks daily

elephants and their accommodation, but their

allows cleaning chemicals to be reduced or even

- sweeping shopping precincts, towing wheeled

pathways and public toilets too. Not only are they

eliminated.

dustbins and providing a water bowser to water

now cleaning in half the time, they’ve reduced

civic flower beds. Many local councils could achieve

water usage by 90%.

High-pressure cleaning is fundamentally

For the widely varied needs of municipal cleaning, one multitasking HDS trailer can deliver Continued on page 40

38 SEPTEMBER 2017

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OFFICIAL SHOW MAGAZINE OF

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C&M

STREET CLEANING

Developed in close collaboration with operators, these machines go the extra mile. Their quick-change modular attachments make them a machine for all seasons - conducting street cleaning operations in spring, caring for flower beds and green spaces in summer (they can mow, collect facades aren’t just cleaned for aesthetics. When

cut grass and transport it away), removing fallen

dirt builds up it further accelerates the weathering

leaves in autumn, and cleaning narrow roads and

process, reducing the worth of valuable assets and

pavements in winter.

ultimately costing more in remedial maintenance

Continued from page 38

all manner of additional functionality with the use

In our country snowfall is irregular and hard

than in preventative cleaning. Kärcher’s rotary

to predict. Holding specialist snowploughs in

nozzle combines a pencil jet and flat jet in one to

storage year round is an uncomfortable cost

perfectly tackle heavy contamination. Leave the

justification yet equally those responsible for

trailer at floor level and head up on the scaffolding

large outdoor carparks, pavements and through

for safe, easy working at height.

routes cannot afford to be without winter weather

In town and country alike, road signs gradually

protection if and when snow does fall. It’s here that

of specialist accessories - cleaning paving with

become obscured, whether by traffic film, moss,

compact sweepers and implement carriers really

splash-retaining surface cleaners (that have the

mildew, or algae. Signs near to trees, plants and

earn their stripes. These modern multi-taskers

added benefit of carrying away waste water), and

bushes in particular gain a green coating, which

have revolutionised budget control and space

solutions for your pipes, drains, solar panels, and

can permanently damage the underlying graphics

requirements - requiring only a few minutes, often

vehicle fleet - as well as environmentally friendly

if left too long. Using just a standard lance, the

tool-free, to refit the machine for a new purpose

weed lances which kill weeds by scalding the roots.

powerful pressure can easily reach even tall signs,

removes the need for a separate vehicle for each

As trailers can easily move from place to place, and

aiding visibility for road users. Algae and scale can

individual activity, making funding, maintenance,

have no trailing mains water hoses or electricity

be a problem for fountains and outdoor paddling

parts, and servicing infinitely more manageable.

cables, they’re ideal for crowded shopping areas

pools too. Kärcher’s FRI 50 Me twin-handled surface

In these challenging economic times, meeting a

where the gum removal nozzle plus the trailer’s

cleaner provides efficient surface cleaning up to 500

complex set of cleaning needs with multifunctional

85°C pressurised hot water makes short work of the

bar at up to 100°C - and even works underwater!

cleaning machines like Kärcher’s HDS trailers and MICs, will deliver savings in upfront costs, training

discarded nuisance.

MICs are city sweepers and more

and storage as well as lifetime efficiency savings in

the highly mobile trailer can easily get to the

Kärcher MICs are designed to serve all the varied

use.

isolated spots favoured by graffiti artists. Walls,

needs of local authorities, university campuses and

bridges, benches, tunnels, charity bins - they’ve all

theme parks with a single machine investment.

access the cleaning solution they need right now,

had an unscheduled facelift at one time or another.

These compact, agile machines have good

Kärcher is currently offering £500 cashback with a

Ideal for shifting graffiti from stone, concrete, tiles,

visibility, small turning circles and intuitive controls.

three year extended warranty on its HDS trailers*

glass, metal, brick, marble, and granite, when it

Configured as a street sweeper, the popular MC 50

and a ‘benefit now pay next year’ finance lease plan

comes to graffiti removal, the hotter the better -

Adv model has a hydraulic container lift for easy

on its municipal equipment**.

reduce the HDS trailer’s water flow for maximum

emptying and can feature an on-board pressure

temperature. Kärcher also provides blasting and

washer, street flushing grime bar - ideal for cities

dry ice cleaning for specialist graffiti removal

with thriving night time economies, manual or

applications.

hydraulic flowerbed irrigation, scrub deck to reach

* offer valid until 30 September 2017:

From children’s playgrounds to underpasses,

To help more businesses and organisations

WWW.KARCHER.CO.UK/PROFESSIONAL

deep between paving slabs, and manual suction

www.karcher.co.uk/cashback

mould, and algae all have a negative effect on

hose to aid litter picking, leaf collection or pond

** offer valid until 31 December 2017:

the appearance of municipal buildings - but

drainage.

www.karcher.co.uk/municipal

Urban air pollutants, graffiti, bird droppings,

40 SEPTEMBER 2017

WWW.CLEANINGMAG.COM

STREET CLEANING

C&M

Chewing gum vs pot holes THOUGHTLESSLY discarded chewing

has always firmly advocated a similar ‘see

gum is not only a nuisance to the general

it clean, keep it clean’ attitude and this is

public, it is a huge headache to the

reflected in its innovative technology. Its

authorities and FM companies who have

GB1 was the first cordless dry steam unit

to remove it from our pavements and

specifically designed for gum removal,

roads. Recent research by Keep Britain

quickly followed by the GB Compact which,

Tidy found that approximately 64% of

as the name suggests, is a smaller version

all roads and pavements are stained by

of the larger machine. Thomas Stuecken,

chewing gum. This anti-social issue is

chairman of OspreyDeepclean, said: Discarded chewing gum is a public nuisance

now so bad that the Local Government Association, which represents more than 370 councils in England and Wales,

“Acting on the demands of the industry, the next logical step was cable free and generator free steam production.

is calling for gum manufacturers to

These virtually silent units can be

contribute to the £60 million annual cost that

Group) roamed the grey pavements of these well

used anywhere and at any time without causing

councils have to pay to remove the gum. To put

walked streets circling each and every gum splotch

a disturbance - for up to six hours and two hours

this into perspective, it’s said this would enable

with bright yellow chalk. The effect, the group says,

respectively.”

councils, which are experiencing ongoing funding

was ‘eye-catching’ and ‘measle-like’. These types

pressures, to fill in more than a million potholes!

of campaigns create real results and, last year,

an anti-social issue to some extent yet with the

Discarded gum removed from London’s well-

Discarded gum and graffiti will always be

participating areas saw a 38% reduction in gum

GumBusters electric or petrol generator driven

trafficked Oxford, Regent, and Bond Streets last

litter throughout the course the campaign. One

machines, plus the up to date cordless technology,

year amounted to 86,000 square meters of sticky

saw a 90% reduction.

there is now a gum busting solution to suit every

mess. The issue in London is so bad that a group of volunteers from the CGAG (Chewing Gum Action

OspreyDeepclean, manufacturer and supplier of the dry steam-based GumBusters technology,

Workforce Management Solutions

environment.

WWW.OSPREYDC.COM

ATTENDANCE SOLUTIONS FOR COMMERCIAL CLEANING COMPANIES

See which cleaners turned in and exactly when they showed up in real-time. Demonstrate service delivery if required Use biometric terminals, landline or mobile options to record their location even at remote sites View attendance information on your PC or laptop wherever you are Stop time losses, job swapping, and manage your business – and your time – better

TO FIND OUT HOW MUCH TIME AND MONEY YOU COULD SAVE, CALL US ON 0800 808 7733 OR VISIT WWW.TIMESYSTEMSUK.COM

WWW.CLEANINGMAG.COM

SEPTEMBER 2017 41

C&M

STREET CLEANING

Urban warriors sweeper that we use is a very versatile machine and is ideal for winter maintenance gritting as well as sweeping the road areas. We also use the floor pad for scrubbing the loading bay areas.”

We also have a huge range of larger combination machines suitable for cleaning both

Julie Kitchener, marketing manager at ICE, reports.

internal and external areas. One example is the ICE R Scrub 1250, which is perfect for multiple floor cleaning needs as it can sweep, scrub and dry in a single pass. The tank capacity is larger than any other comparable machine, providing longer running time, high productivity, and lower cleaning costs. It is also extremely easy to maintain, thanks to the ‘no tools’ access points.

Grosvenor Services also uses our combination machines at its Westfield White City site. “We use

OUTDOOR cleaning is an area in which ICE

power and performance of a single purpose

the LPG version of the large combination machine

has considerable experience and has achieved

machine.

in the car park and other external areas,” continued

some fantastic results. The new ICE Urban range

ICE also has a number of more compact

Lindsey McKendrick. “We have found it to be a

has been introduced to support our growing

sweepers available within the range. Grosvenor

very robust machine that works very efficiently in

client base in delivering high quality and

Services uses equipment from our Urban range at

all areas. The car park is a very challenging area

sustainable cleaning solutions in large internal

the Westfield White City Shopping Centre, and has

to clean, and requires the use of a very robust

and external areas where a long run time is

found that they achieve excellent results. Lindsey

machine, which the combination sweeper/

needed.

McKendrick, account director

scrubber copes with extremely well. We use the

The new range includes the ICE Urban 3500, which is perfect for sweeping town centres, streets, paths, and car parks. It is very easy to manoeuvre and has a sweeping

Services, said: “The large urban street

at Grosvenor

battery-operated version on the terrace area of the shopping centre, and also in front of Shepherd’s Bush Station, Jamie’s Italian restaurant and the library area, and again have found

width of 1.3-3.1 metres,

that it gives excellent

and the brush pressure

results.” Our cost-

can be adjusted during

effective solutions

operation as required.

are complemented

It has individually

by industry leading service

moveable front brushes, a 1.6 metre high-dump

and asset management.

WWW.ICE-CLEAN.COM

for emptying waste, and a large tank capacity of 1400 litres. The ICE Urban 3500 gives the flexibility and versatility of an all year multi-purpose machine, and at the same time it offers the

42 SEPTEMBER 2017

WWW.CLEANINGMAG.COM

INTRODUCING THE NEW MOTORSCRUBBER STAIR BRUSH A must have for any facility with stairs, this brush helps improve the hygiene of high ɽɨƃǹˎƺ ƃɨljƃɰ ƹʰ ɨljǁʍƺȈȶǼ ǁȈɨɽ ƃȶǁ ƹƃƺɽljɨȈƃ ɽɨƃʤljȢȢȈȶǼ ɽȃɨɁʍǼȃ ƃ ƹʍȈȢǁȈȶǼӝ ěȃȈɰ ʍȶȈɧʍlj іљѕȴȴ ǁljljɥ ƹɨʍɰȃ ƺȢljƃȶɰ ɽȃlj ʍɥɨȈɰlj ƃȶǁ ɽȃlj ɰɽljɥ ɰȈȴʍȢɽƃȶljɁʍɰȢʰ ʥȃȈȢlj ɽȃlj ǁȈǹǹljɨljȶɽ ȢljȶǼɽȃ ƹɨʍɰȃ ˎȢƃȴljȶɽɰ ǼȈʤlj ƃȶ ljʯƺljɥɽȈɁȶƃȢ ǁljljɥ ƺȢljƃȶ ɽɁ ƃȢȢ ȃƃɨǁ ːɁɁɨɰ ȈȶƺȢʍǁȈȶǼ ʍȶljʤljȶ ƃȶǁ ɽljʯɽʍɨljǁ ɰʍɨǹƃƺljɰӝ

BIGGER CAN BE BETTER The new i-mopXXL delivers a 40%* productivity increase

XL v XXL

46cm

62cm

*40% more productive than the standard i-mopXL. I-mopXL - scrubbing width 46cm, i-mopXXL - scrubbing width 62cm.

C&M

PRODUCT NEWS

STAR Tissue UK has launched two new

Two paper products extend range

hygiene paper products - the Evotex roll towel and the environmentally friendly ecoroll.

The Evotex label is a premium range of roll towel, centre feeds and dispenser toilet tissue. All Evotex products are made

from premium grades of paper with greater

EBT OPENS SOUTH WEST LOGISTICAL HUB

ECOBAT Battery Technologies (EBT), formerly Manbat, has moved

absorbency, strength and softness. Offering a pure cellulose

into a new, purpose built 15,000 sq.ft. facility to allow it

white towel and recycled blue towel, the Evotex roll towel range

to satisfy the increasing demand for its range of premium

is suitable for high-use, low maintenance washrooms that

quality batteries and charging solutions across its multiple

require a long lasting towel that not only offers superior quality

business sectors, but particularly for the needs of its fast

but a reduced cost-per-use.

growing industrial customer base. Over the years, Bristol

The ecoroll brand offers a wide range of products made from

has been central to the company’s sustained growth

soft quality 100% recycled tissue, reducing the need for virgin

and the city has long been the site for one of its busiest

wood pulp.

regional hubs, which has spearheaded many of its business

Khalid Saifullah, managing director at Star Tissue UK, said: “Star Tissue is delighted to launch the Evotex label and ecoroll

developments.

“From both a geographical and corporate perspective,

brand. Evotex provides a professional solution whilst being

our Bristol based operation has been very important to

mindful of paper consumption. We are very aware of our

the growth of the business as a whole which is why we

environmental responsibilities and recycling is a major priority.

needed to move to a property that will allow the business

We actively promote recycling both internally and amongst

to continue to develop and provide the support our valued

our customers and suppliers, and we make sure all our tissue,

customers need and deserve, over the next phase of the

plastic and board waste is recycled.”

company’s history,” said a spokesperson for EBT.

WWW.STARTISSUEUK.CO.UK

WWW.ECOBAT.TEC

C&M is a proud supporter of the following associations and events: THE

CLEANING SHOW

44 SEPTEMBER 2017

WWW.CLEANINGMAG.COM

PRODUCT NEWS

CONTRACT Sentinel is a new cloud-based contract

CLOUD-BASED CONTRACT MANAGEMENT PLATFORM

management platform that enables total monitoring of service agreement performance and cost, and presents all the information in an easy-to-use, single-view dashboard. Contract Sentinel is dynamic, intuitive, intelligent and able to continuously capture and analyse performance and cost, show how multiple

C&M

EDITOR

Neil Nixon neilnixon@quartzltd.com 07957 71316 SALES MANAGER

contracts are linked, and provide real-time data

Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041

throughout the entire contract lifecycle.

Contract Sentinel’s chief technology officer, Richard

BUSINESS DEVELOPMENT MANAGER

Savage, said: “Contract Sentinel is the missing piece

Michelle Andrews michelleandrews@quartzltd.com 01737 855086

of the jigsaw, and we believe it’s the future of contract lifecycle management. Delivery of multiple service

PRODUCTION MANAGER

performance, security, and compliance, so our aim was to create a system that could

Carol Baird carolbaird@quartzltd.com 01923 437619

help both clients and suppliers to meet these ever-increasing demands.”

MANAGING DIRECTOR

WWW.CONTRACTSENTINEL.CO.UK

Steve Diprose

contracts is becoming more and more scrutinised and complex in terms of cost,

CEO

ASK any cleaner - long carpeted corridors, large carpeted halls and conference facilities can be pretty hard going. So Prochem

MAKING LIFE EASIER FOR CLEANING OPERATIVES

Europe has developed a solutions ‘package’ that makes lighter work of cleaning the bigger carpet - as well as hard-floor areas that need to be scrubbed and dried.

The technology involved constitutes a Polaris walk-

Paul Michael PAID SUBSCRIPTIONS

Elizabeth Barford subscriptions@quartzltd.com 01737 855028 CIRCULATION ENQUIRIES

Circdata quartzmedia@circdata.com 01635 879303

behind rotating brush wet-extraction machine with an AC1041 extension hose coupled to a PM2505 Squeegee Scrub wand.

WWW.PROCHEM-UK.COM THE Unger Stingray is the most successful product in Unger’s history and, having already been awarded numerous prizes for innovation, has now also received the Red Dot Design Award for outstanding product design. The certificate was presented to the Unger team in front of 1200 guests at the Red Dot Designers Night, held at the Zeche

PUBLISHED BY

STINGRAY RECEIVES RED DOT DESIGN AWARD

Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey RH1 1QX 01737 855086 www.cleaningmag.com Annual Subscriptions 12 copies per year UK: 1 yr £122; 2 yrs: £220 Rest of the world: 1 yr: £170; 2 yrs: £306 C&M Magazine is free for qualified readers in the UK.

Zollverein former mine industrial complex in Essen.

“Unger Stingray is proof of how Unger continues to drive innovation,” said Jochen Wagener, senior director of marketing and sales at Unger. “The functionality and thoughtful design of the cleaning tool are not the only

ISSN: 1473 723X © Quartz Business Media, 2017

ground-breaking things, though. The indoor cleaning system also offers specific technical benefits which provide professionals with real added value.”

WWW.UNGERGLOBAL.COM

WWW.CLEANINGMAG.COM

From left, David Koch, Dietmar Bernstein, Kai Hirsch, Frank Wilde, Antje Schulke, Michael Brandt, and Lee Roberts

All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner.

Printed by Pensord Press Ltd, Cardiff, UK

SEPTEMBER 2017 45

JOIN US AT THE MANCHESTER CLEANING SHOW The 2016 exhibition sold out with 70 exhibitors representing nearly all the major cleaning brands

THE MANCHESTER CLEANING SHOW WAS LAUNCHED IN 2016 AND CREATED A REAL BUZZ WITHIN THE INDUSTRY…

2,308 visitors attended with a combined purchasing power of over £218 million

The exhibition sold out in the first year and 100% of exhibitors

Organised by

surveyed said they would exhibit again Visitors attending were almost double expected targets – with 2,308 attendees over 2 days Serious PR exposure including BBC Breakfast’s Steph McGovern presenting business news from the event throughout the morning, BBC North West TV reports, exhibitors interviewed on BBC Radio 5 Live and regional newspaper coverage throughout the North West.

WWW.CLEANINGSHOW.CO.UK/MANCHESTER

Official media partner

THE REGIONAL DEDICATED CLEANING & HYGIENE EVENT CONTACT US TO BOOK YOUR STAND

A10

A11

A06

6x3

6x3

G02

G01

G03

G04

G10

3x3

3x3

G09

G08

Reserved

3x6

3x3

3x3

3x3

G12

G07

G15

Insuraclean

3x3

Sure Chem

4x2

3x3

3x3 G13

G14

3x3

Conference Area

Hydrachem

3x3

4x4

A05

RPC

F01

Floorbrite Cleaning Facilities Services

3x7

A04

Michelle Andrews Business Development Manager T: +44 (0)1737 855086 E: michelleandrews@quartzltd.com

F03

F09

F10

Kennedy Hygiene

Spinaclean

6x3

F20

Viper

F21

Arrow County

F07

F26

Reserved

3x6

6x3

3x6

6x6

3x6

F22 3x3

F25

3x3

F23 3x3

Host Von Schrader

F24

3x3

A20 4x3

4x3

Cleanlink Software

3x4

A22

Equipmart

NWC

E03

E01

Greyland

3x6

3x3

E05

E20

E10

The Supplies House

E22

Jangro

Killis

3x6

Bona Systems

3x3

E25 9x6

3x6

Karcher

D09

D10

D16

D15

D20

Decitex

A01

9x6

Astley Hire

3x3

6x3

Sebo

3x3

Karcher

3x3

C20

C11

9x6

Entrance

C27

Goizper

B01

B10

B15

Vaclensa

TC Cleaning

Reserved

3x3

C26

3x3

3x3

6x6

A25

C22 3x3

C25

3x3

OspreyDeep Clean

6x6

B11 6x9

B12

B18

3x3

3x3

A37

A36

3x3

3x3

3x3

3x5

4x6

A27

C23 C24

4x3

HPC Healthline

3x3

4x3

B22

Lifterz

B20

3x3

Bayersan

3x3

7x3

A39

A26

D23

3x3

B21

A40

3x5

3x3

4x3

D25

3x3

C21

3x3

3x3

Templa

3x3

A24

Dual Pumps

Skillweb

C14

D26

Ardleigh Green

3x3

Nilfisk

6x3

D27

D14

C10

C01

A38

E24

3x3

D22

Nexon Group

British Bins Prochem

3x4

“

6x6

7x3

3x3

D01 3x6

3x6

Cromwell Polythene

E02

A02 Buckeye International

John Lane Business Development Manager, Europe T: +44 (0)1737 855016 E: johnlane@quartzltd.com

“

Craig McKay, Sales and Marketing Director, Kärcher UK

G11

3x3

Reserved

Networking Seating

It’s been a fantastic show, attracting very high numbers of visitors to an excellent location.

A14

4x3

Reserved

Vanessa Van Santen-Smith Sales Manager T: +44(0)1737 855041 E: vanessavss@quartzltd.com

A12

Reserved

Networking Café

Lincoln Cleaning

3.5x3

9x3

A30

Morclean

3x6

A31

Reserved

B23

3x3

Reserved

6x6

B19

3x3

A35

Reserved

3x3

4x6

6.5x6

Networking Café

A34

Telelog

3x3

Floorplan correct at time of print

DON’T MISS THE LARGEST UK CLEANING & HYGIENE EVENT THE

CLEANING SHOW 2019

PUT THE DATES IN YOUR DIARY NOW

@TheCleaningShow CleaningShow

19 –21 MARCH • EXCEL • LONDON

Reserve your stand now for the best rates and best location at the Cleaning Show 2019. This popular exhibition is the largest cleaning event in the UK and attracts many exhibitors and visitors from overseas. With over 10,000 professionals regularly registering to attend this biennial industry gathering, this is an opportunity to launch new products, meet a wide range of buyers face-to-face, build your prospect databases and generate media exposure.

WWW.CLEANINGSHOW.CO.UK

DIGITALLY CONNECTED MEANS PERFECTLY ORGANISED.

18-20 Sep 2017 Berlin ExpoCenter City

Profit from the world of digitalised cleaning.

With Connected Cleaning, our digital product portfolio, you can efficiently network your entire infrastructure, processes and data.

Experience live at CMS what the advanced digitalisation tool can achieve with cleaning technology in your business.

Can't get to the show? Find out more about Connected Cleaning and our complete range of innovative cleaning solutions online. www.karcher.co.uk/cms

19-22 Sep 2017 Hall 3.2, Stand 100