Cleaning & Maintenance February 2018

THE OFFICIAL PARTNER OF THE CLEANING SHOW

FEBRUARY 2018

IN THIS ISSUE: ᔢ Green Cleaning An update on what’s happening to enhance the environmental credentials of the cleaning sector.

ᔢ Special Report Helping to mitigate costs…one dry at a time – a look at Savortex and its revolutionary adDryer.

ᔢ Special Report A 12 month miracle - Neil Nixon reports on a rising star - Birkin Cleaning Services.

The UK’s

o

N1 Commercial Vacuum Manufacturer

in Great Brita in ade M

Smaller Area to Clean?

Use the SD7-R Scrubber Dryer from Victor.

Simply engineered for greater reliability and lower repair costs.

For a free demonstration or more information please call us on 0121 765 2345.

www.VictorFloorCare.com

Barnborough Ltd 40-42 Rushey Lane - Birmingham - B11 2BL email: sales@victorfloorcare.com

The Official Partner of the Cleaning Show

F EBRUARY 2018

PLUS: • Industry news • People • Contracts • Products

GREEN CLEANING An update on what’s happening to enhance the environmental credentials of the cleaning sector.

SPECIAL REPORT

SPECIAL REPORT

Helping to mitigate costs…one dry at a time – a look at Savortex and its revolutionary adDryer.

A 12 month miracle Neil Nixon reports on a rising star - Birkin Cleaning Services. >>> page 33

>>> page 24

>>> page 26

WWW.CLEANINGMAG.COM

Simple, quiet gum busting for up to 7 hours

Before

After

x

ơ

x

tarmac & asphalt

x

Bust gum from as little as £2.50 p/h “in use” costs

x

Virtually silent while in operation

x

͛ charge

x

Use with a pre-diluted chemical to simply

Who you gonna call...?

Part of OspreyDeepclean Ltd

www.ospreydc.com GB1

GB Compact

T: 01242 513123 E: info@ospreydc.com

EDITOR’S LETTER

C&M

Ups and downs As this issue of C&M goes to press the news channels are packed

visitors well ahead of forecasts. The seminar programme, which

with tales of woe from within the construction giant, Carillion.

runs for the full two days of the event, has been completed and

Headlines scream of the impact on HS2, the prison sector, and

includes presentations on topics from health and safety to life

landmark buildings across the UK if liquidation is the ultimate

after Brexit, and marketing to contract writing. To ensure you

conclusion, but closer to home we should spare a thought for the

secure your free attendance pass, please log on to

thousands of cleaning operatives that are employed within the

www.cleaningshow.co.uk/manchester.

business. Let us hope that they are not disadvantaged financially, and that they find alternative employment without delay.

Regrettably, I must end with two items of very sad news. On 14 December 2017 Michael Poulter passed away at the Florence

Also this month, a cautionary message was received in an EY

Nightingale Hospice in Aylesbury after a short but aggressive

report suggesting that support services and FM companies

illness. He was 77. Michael will be remembered as a positive,

are facing stagnating profitability into 2018 amid increased

proud and cheerful member of the cleaning industry. I had the

competition from SMEs, and rising cost inflation from the

pleasure of working alongside him as a judge for the Cleaning

National Living Wage and Brexit. A review of the available

Show Innovation Awards for many years and always enjoyed his

accounts for 22 FM firms with operations in the UK revealed

company and the positive contribution he made to everything

that average margins have remained stagnant at around 7%

he did.

during the last three years. In comparison, revenues grew at an average of 14% from last year. The report’s author said: “The FM

On 30 December 2017, whilst holidaying with her family, Tina

sector has experienced low margins for some time, with no sign

Marston – wife of ICE’s Darren Marston – tragically died following

of picking up. As we look into 2018, the wider economic and

an accident. She was 43. Tina was well known by the cleaning

geo-political environment will conspire, alongside competition

sector – particularly those of us that are Liverymen within the

and cost inflation, to pile the pressure on FM providers. Our

Worshipful Company of Environmental Cleaners – and always

analysis indicates that FM providers have not been able to take

added a sparkle to any event or occasion she attended.

advantage of scale whilst growing and so we are likely to see new approaches to corporate strategy in the sector.”

The team at C&M and The Cleaning Show send our very best wishes and sincere condolences to the families and friends of

These ‘new approaches to corporate strategy’ will surely include

both Tina Marston and Michael Poulter.

employment – the sector employs a huge number of workers from the European Union and changes to immigration policies resulting

Wishing you a clean, tidy and healthy month ahead.

from Brexit could impact labour availability from EU countries.

Let’s hope we start to receive clarity from the government and Brussels in the coming months, enabling employers across the cleaning and FM sectors to start making plans for filling any possible skills or manpower gaps that might exist.

In other news, the Manchester Cleaning Show – 11 and 12 April 2018 at Event City in Manchester – continues to exceed

Neil Nixon, Editor

expectations, with the number of exhibitors and pre-registered

Cleaning & Maintenance Magazine

@cleaningmag

WWW.CLEANINGMAG.COM

Cleaning&Maintenance

FEBRUARY 2018 5

REGISTER NOW FOR THE REGIONAL CLEANING & HYGIENE EVENT

REGISTER NOW FOR YOUR FREE PASS WWW.CLEANINGSHOW.CO.UK Organised by

Supported by

In partnership with

WHO SHOULD ATTEND? Anyone who has responsibility for cleaning, hygiene or facilities management should attend this event.

Register now to attend the regional Cleaning

Contract cleaning companies

Show event dedicated to the cleaning and hygiene

Window cleaners

sector. Don’t miss this chance to test and source

Facility/office/business managers from a wide range of industries including:

new products and benefit from the free seminar

•

educational establishments - schools, universities etc.

•

finance/insurance - city offices, banks etc.

FREE-TO-ATTEND SEMINAR

•

hospitals and healthcare establishments

•

industrial, manufacturing and warehouse facilities

The following sessions are free-to-attend to all registered visitors

•

leisure and hospitality facilities - hotels, restaurants, cinemas etc.

• Health & Safety in the

•

local and central government

Cleaning Industry

•

public services - ambulance services, police, fire brigades etc.

•

residential and nursing homes

•

retail and shopping centres

•

transport providers

programme. Registration is free of charge for all relevant professionals

• The British Cleaning Council’s Research Report • Future Ready Workshops

• Business Promotion Workshops

www.cleaningshow.co.uk/manchester

CONTENTS

C&M

33

Special Report A 12 month miracle Neil Nixon reports on a rising star - Birkin Cleaning Services.

FEBRUARY 2018

08 17 18 22 24 26

Industry News In the news this month… Manchester Cleaning Show ‘exceeds expectations’, RP Adam acquired by Ecolab, Diversey to acquire Twister, Investment pays off for Merton Group.

People New appointments from across the cleaning and FM sectors.

Clear Impressions Sponsored feature from Grundon Waste Management.

Contracts

36

We take a look at all the latest contracts awarded across the industry.

Special Report

New Products

Helping to mitigate costs…one dry at a time – a look at Savortex and its revolutionary adDryer.

An overview of some of the new products available on the market this month.

Feature: Green Cleaning An update on what’s happening to enhance the environmental credentials of the cleaning sector.

05 Editor’s Comment

16 BICSc Comment

20 BCC Comment

Looking back at the past month in the cleaning sector.

How clean is your hotel room?

Hit the north - why Manchester is the place to be this April.

WWW.CLEANINGMAG.COM

21 Making a margin – a contractor’s blog Simon Gasson reports

FEBRUARY 2018 7

C&M

INDUSTRY NEWS

Manchester Cleaning Show exceeds expectations DETAILS of the second Manchester

Cleaning Council, said: “In 2016

Cleaning Show - being hosted at

we brought The Cleaning Show

Event City in Manchester on 11

to the north for the first time and

and 12 April - have been revealed

we were genuinely overwhelmed

by the event organisers. The

by the enthusiastic support it

Manchester Cleaning Show - along

received from both exhibitors

with the main Cleaning Show in

and visitors. We also saw Steph

London – is owned and organised

McGovern from BBC Breakfast’s

by the British Cleaning Council and

business team broadcast live from

Quartz Business Media, publisher

the show on the first morning,

of C&M.

demonstrating the significance of cleaning to the UK economy. The

Over the two-day event organisers are already anticipating

management industries over the

British Cleaning Council members,

fact that we’ve had to increase the

more visitors than the 2300 which

next five years. This will include key

including the Federation of

size of the exhibition by 25% to

attended the first Manchester

issues such as Brexit, the growing

Window Cleaners and the British

meet demand, together with the

Cleaning Show in 2016. Demand

skills gap, professional standards

Institute of Cleaning Science, will

high number of visitor registrations

for exhibition space is also far

and career progression, health

also be presenting.

we’ve already seen, indicates that

higher than at the inaugural event,

and safety at work, and increasing

and organisers have already

automation within the sector.

Firedog Research - which recently

busier than we initially anticipated.

increased capacity by 25% to

Senior representatives drawn from

conducted the most in-depth

If you want to guarantee securing

accommodate demand from both

both private and public sector

analysis seen in recent years into

a stand, or want to ensure you get

previous and new trade exhibitors.

organisations will participate in

the size, value and future direction

ticket, I’d suggest you do it sooner

A full two-day seminar

the seminar including Sophie

of the UK’s cleaning, hygiene and

rather than later based on the

programme has now been

Ferriggi from Bespoke Cleaning

waste management industries -

interest we’ve had so far.”

finalised and will be themed

Solutions, Dominic Ponniah of

will be sharing insights into the

To register for a free ticket, or for

around the challenges and

Cleanology, Tracy Hamilton from

future of the sector based on its

all exhibitor enquiries, please visit:

opportunities facing the UK’s

the Health & Safety Executive,

research findings.

CLEANINGSHOW.CO.UK/

cleaning, hygiene and waste

and Paul Ridden from Smart Task.

RP Adam acquired by Ecolab

In addition, experts from

Stan Atkins, chair of the British

April’s show will be far bigger and

MANCHESTER

Diversey to acquire Twister

ECOLAB INC. has acquired

48,000 associates, Ecolab delivers

DIVERSEY has entered into an

expands our offering to our

RP Adam Ltd (Arpal Group),

comprehensive solutions and on-

agreement to acquire Twister

customers and positions us as the

the 126-year-old manufacturer

site services to promote safe food,

Holding AB and its assets for an

leader in providing TCO (total cost

of cleaning and disinfectant

maintain clean environments,

undisclosed amount from private

of ownership) solutions for our

products based in the Scottish

optimise water and energy

equity firm Polaris.

customers globally.”

Borders.

use, and improve operational

Twister, headquartered in

Robert Kreicberg, CEO of Twister

efficiencies for customers in

Söderköping, Sweden, is the

Cleaning Technology AB, said: “We

footprint in the long-term

the food, healthcare, energy,

owner of the Twister patented

are excited to join Diversey and be

care and commercial catering

hospitality, and industrial markets

system for daily floor cleaning

part of a company with its historic

sectors in the UK and Ireland, as

in more than 170 countries around

using floor pads impregnated with

market leadership and ambitious

well as the thriving hospitality

the world.

billions of microscopic diamonds.

growth plans. We have successfully

Arpal Group has a strong

sector in the Middle East. The

The shared focus is to continue

Dr. Ilham Kadri, president

grown Twister by developing

UK operation, based in Selkirk,

bringing value to end-user

and chief executive Officer

innovative and sustainable

employs 85 factory and field

customers and distributors

of Diversey, said: “Diversey is

floor cleaning and maintenance

personnel and the UAE operation,

through service levels and

committed to being the global

technologies that dramatically

based in Dubai, has 46 employees.

technical excellence. Other than

leader in providing floor owners

reduce the cost of daily cleaning

Annual sales for the group are

the change of ownership, Arpal

with effective, innovative and

up to 50%. We believe that all

approximately $20 million.

Group will continue to work

sustainable solutions for cleaning

customers will benefit from the

Ecolab is a global leader

with suppliers, customers and

and maintenance. We are

combination of both companies’

in water, hygiene and energy

distributors as it did before the

therefore excited to welcome the

innovations, application expertise

technologies and services that

acquisition.

Twister team to the Diversey family

and global reach.”

protect people and vital resources.

WWW.EN-UK.ECOLAB.COM

because of our shared passion

WWW.DIVERSEY.COM

With 2016 sales of $13 billion and

WWW.RPADAM.CO.UK

for this mission. Their portfolio

WWW.TWISTERPAD.COM

8 FEBRUARY 2018

WWW.CLEANINGMAG.COM

MONUMENTAL CLEANING.

The World’s Number One Pressure Washer Brand.

In collaboration with the USA’s National Park Service, Kärcher undertook the monumental task of cleaning the Presidents’ heads on Mount Rushmore in South Dakota. Kärcher pressure washers were used to remove moss, lichen and organic staining to prevent long-term corrosive damage to the underlying rock.

For decades, our pressure washers have been helping our customers to clean their vehicles, buildings, tools and equipment – as well as some more unconventional objects and places.

Innovation remains at the heart of what we do and we’ve been continuously refining our pressure washers for years to deliver increased performance, less consumption, longer service life and shorter cleaning times. With a range of different options including cold and hot water units powered by electricity or combustion engine, mobile or stationary, there’s a Kärcher pressure washer to suit virtually every cleaning task.

To learn more about Kärcher’s iconic monument cleans visit www.karcher.co.uk/monumental.

For information about Kärcher pressure washers, accessories or detergents, to find your nearest Kärcher dealer or to request a free site survey, call 01295 752142, email cleaning@karcher.co.uk or visit www.karcher.co.uk/pressurewashers.

C&M

INDUSTRY NEWS

ABM receives top Report: FM firms face LOY Awards accolade stagnating profitability into 2018 SUPPORT services and FM

A survey by the Social

companies are facing stagnating

Market Foundation suggests

profitability into 2018 amid

that as much as 14% of labour

increased competition from SMEs,

in accommodation and food

rising cost inflation from the

services and 9% in administration

ABM was awarded the Overall Loo

other major UK and Ireland

National Living Wage and Brexit,

and support services were born in

of the Year Award Trophy at the Loo

trophy winners included Asda,

according to a recent EY report.

the EEA. Depending on the terms

of the Year Awards 30th anniversary

Gatwick Airport, McDonald’s,

event in December. This was the

Oxford City Council, Portsmouth

accounts for 22 FM firms with

EU, FM firms could face increased

second time that a cleaning/FM

Historic Dockyard, Thames Water,

operations in the UK, revealed

costs to hire labour.

company has achieved this top

JD Wetherspoon, and Wychavon

that average (EBITDA) margins

award and was in recognition

District Council. The winners

have remained stagnant at

current uncertainty around

of ABM, also in its 30th year,

were selected from entries in

around 7% during the last three

labour rights is threatening to

gaining a platinum award grade

60 entry categories across all

years. In comparison, revenues

place an additional burden on

for 94% of its 34 entries and four

market sectors.

grew at an average of 14% from

a sector which is more reliant

last year.

than others on EU labour. We

national awards for Scotland. The

A new Washroom Service

A review of the available

of the UK’s withdrawal from the

Wainwright continued: “The

company was also awarded the

Provider award was won by Initial.

Tim Wainwright, industrial

expect the industry to be joining

new Washroom Cleaner of the Year

The winner of this award was

products sector leader at EY,

other labour-intensive industries

Award for England in the external

selected based on testimonials

said: “The facilities management

for special visas or deals for EU

contractor sector.

included in nominations from Loo

sector has experienced low

workers in facilities management

of the Year Awards entrants.

margins for some time, with no

in order to mitigate this.”

Awards managing director, Mike Bone, said: “ABM has entered

Nearly 400 guests from

sign of picking up. As we look into

The introduction of the

the Loo of the Year Awards for

throughout the UK, including

2018, the wider economic and

National Living Wage in April

several years, formerly as GBM,

representatives from leading

geo-political environment will

2016 resulted in a cost increase

and has won many awards in

cleaning and FM companies,

conspire, alongside competition

for FM companies since labour

the past 10 years. All of its 2017

attended the awards presentation

and cost inflation, to pile the

is a significant proportion of

entries were exceptionally clean

event at the St Johns Hotel in

pressure on FM providers. Our

their overall cost structure.

and well maintained.”

Solihull. Terry Alderton provided

analysis indicates that facilities

Data from the Office of National

comedy as the after-lunch

management providers have not

Statistics shows that cleaning and

South Pier Bangor public toilet,

entertainment and guests enjoyed

been able to take advantage of

hospitality were the two service

was awarded the new Washroom

the networking opportunities

scale whilst growing and so we are

sectors most impacted by the

Cleaner of the Year - Individual

during the supplier exhibition that

likely to see new approaches to

National Living Wage prior to its

Cleaner National Award for Ireland

forms part of the annual event.

corporate strategy in the sector.”

introduction, with 41.9% and

Maureen Boyle, based at the

and the overall UK trophy. She

The 2017 awards were run

Although the FM sector is

33.2% of the workforce affected.

Wainwright said: “Adapting to

has provided an excellent service

in association with associate

not as heavily dependent on

at the South Pier toilets since

sponsors Clos-o-Mat, Dolphin

material imports compared to the

regulatory changes on labour

they opened on 4 April 1994. JD

Solutions, Dyson, Propelair, and

construction sector, for example,

including the National Living

Wetherspoon was presented

Toilet Twinning. Leading suppliers

the lower value of Sterling

Wage, apprenticeships levy

with the In-House Cleaning Team

Danfo, Deb, Eco Breeze, Evolve

following the EU referendum can

and auto-enrolment will add

trophy and ABM gained a second

Security, Hygiene Vision, and

make the UK market less attractive

additional pressure on the cost

trophy - the External Contractor

Willings Services also supported

for labour force from the EU. The

base of facilities providers. For

Team trophy.

this year’s awards.

FM sector also employs a number

an industry so fragmented and

of workers from the European

reliant on labour, new entrants

A Plush Flush, a small and family

Full details of the 2017 results

owned mobile toilet provider, was

are available at www.loo.co.uk.

Union and changes to immigration

will have a disproportionate

awarded the Individual Categories

The next Loo of the Year Awards

policies resulting from Brexit could

impact on profit margins for

trophy against strong competition

event will be held on Friday 7

impact labour availability from

FM firms.”

from national companies, and

December 2018.

EU countries.

WWW.EY.COM

10 FEBRUARY 2018

WWW.CLEANINGMAG.COM

CleanTeam Meet the

@V\ UL]LY OH]L [V SVVR MHY [V Ă„UK H /LUY` RLLWPUN HSS PUK\Z[YPLZ JSLHU YPNO[ HJYVZZ [OL NSVIL >OL[OLY P[ IL H OVTL OV[LS OVZWP[HS RP[JOLU I\PSKPUN ZP[L VY W\ISPJ [YHUZWVY[ /LUY`ÂťZ YLHK` KH` PU KH` V\[ WYV]PKPUN WV^LYM\S HUK WYVMLZZPVUHS JSLHUPUN YLZ\S[Z /LUY`

/LUY`

NBV190

PPT220

The familiar, friendly face of Henry brings powerful, professional and “A rated� cleaning to all. His tried, tested and trusted design provides the perfect balance of convenient size with big capacity. Add to this his long reach cable, versatile tool set and on-board storage, and Henry is the ultimate all-rounder.

Everything you love about Henry, just that little bit bigger. A professional, tough and versatile workhorse packed full of innovative features, including unique WS\NNLK JHISL HUK I\ɈLY for wall and door protection.

With his huge capacity and long reach cable, there’s no stopping Henry 240.

Everything you love about Henry, but with no cable! Built to the same professional standard as the Henry 200, the NBV190 has the classic Numatic styling and quality, incorporating our specially designed 36V lithium polymer battery pack, providing excellent performance and total freedom of operation.

With the PPT220 on-hand, you have everything you need to get the job done.

Its innovative trolley design combines powerful cleaning with convenient features for ease of handling and onthe-move storage. Features include telescopic handle, SHYNL YLHY ^OLLSZ HUK SPM[ VɈ storage caddy, giving you everything you need, as and when you need it.

Henry 240

PPT220 Detachable caddy

PPT220

Henry 240 On-board tool storage and wand docking

10m cable rewind and storage system

NBV190 36V Battery Power

M

Henry 200 Great Britain e in ad

See our full range at www.numatic.co.uk Numatic International Limited, Chard, Somerset. TA20 2GB Tel: 01460 68600 Š 5\TH[PJ 0U[LYUH[PVUHS 3PTP[LK :WLJPÄJH[PVU Z\IQLJ[ [V JOHUNL ^P[OV\[ WYPVY UV[PJL

NBV190 Quick and easy battery change

C&M

INDUSTRY NEWS

Nviro, Mountjoy and Pabulum directors agree MBO THE founders of the Quarr Group have agreed

long term relationship with the Quarr Group

a management buy-out with the directors

as they move forward with this exciting new

of its three subsidiaries - Nviro, Mountjoy,

phase of growth.”

The MBO team involves all the executive

and Pabulum. The companies specialise in contract cleaning, building maintenance

directors from the subsidiary companies

and construction, and contract catering

and was led by the three managing

respectively. Operating for over 25 years, the

directors - Brian Warren from Nviro, Nelson From left to right: Simon Ingram, managing director of Mountjoy; Nelson Williams, managing director of Pabulum; and Brian Warren, managing director of Nviro.

Williams from Pabulum and Simon Ingram

healthcare bodies, social housing providers,

Hampshire and Dorset, said: “We have been a

staffing or management structure of the group

and commercial businesses.

Quarr Group provides services for a range of clients, including schools, academies,

from Mountjoy.

There will be no change to the existing

colleges, universities, local authorities, banking partner of the Quarr Group for more

which has an annual turnover in excess of £70

The MBO was supported by a finance facility

than 10 years and in that time we’ve seen

million and employs over 3000 staff across

agreed with long-term banking partners, HSBC.

the business go from strength to strength.

London and the south of England.

Anthony Reed, HSBC’s area director for

We look forward to continuing our valued,

WWW.THEQUARRGROUP.CO.UK

The impact of jet air dryers in hospital washrooms – new study published A recent study suggests that

surfaces in two men’s washrooms

floor and the dryer unit more

washrooms with jet air dryers than

hospital washrooms with jet air

in the same hospital: one had

heavily contaminated. On average

in those with paper towels. The

dryers may be at risk of spreading

paper hand towels to dry hands

the bacteria recovered from the

findings could be important for

more germs than those using

after hand washing and the other

air in the jet air dryer room was

hospitals where preventing and

single-use paper towels. The

had a jet air dryer. The washrooms

1.6 times higher than in the paper

limiting the spread of infection is

study, funded by the European

were used by hospital staff,

towel washroom.”

crucial and where patients have a

Tissue Symposium (ETS), was

patients and visitors.

carried out over seven days during

Professor Wilcox, who led

In particular the jet air dryer

lower resistance to infection.

“The key issue is whether this

washroom carried higher levels of

a three-month period by leading

the study, said: “We found the

Enterococcus faecalis bacteria which

could expose patients and other

expert Professor Mark Wilcox from

paper towel washroom generally

can spread infection in hospitals

washroom users to infection,”

the microbiology department at

had fewer microorganisms than

and cause sickness in people with

continued Wilcox. “We need further

Leeds Teaching Hospitals NHS

the washroom with the jet air

underlying health conditions or a

research to understand more about

Trust and the University of Leeds.

dryer. The number and variety of

weakened immune system.

the risks of infection spreading as a

The experts examined the number

bacteria found in the jet air dryer

of microbes in the air and on the

washroom was higher, with the

The study suggests that microbe levels may be higher in hospital

result of hand-drying methods.”

WWW.EUROPEANTISSUE.COM

Investment pays off for Merton Group sales management tier, online

We know a dedicated transport

has reported that its focus

marketing director at MGUK, said:

website functionality and a brand-

solution will be purchased to

on reinvestment is delivering

“It is an impressive list, and given

new trade counter onsite at its

service the London area, and

results. A ‘top 200’ report,

the tight criteria for the sustained

Leicester HQ. The integration of full

we know we will be adding full

compiled by Grant Thornton UK

level of growth required for

EDI capabilities allowing for end

online account management to

LLP, has analysed the financial

companies to be included,

to end data interchange with ASN

our website for all customers.

performance of companies that

we are extremely proud to be

(advance shipping notification)

Our product packaging is being

are run and managed from the

featured. It is a testament to the

and SSCC labelling has also been

overhauled to include a brand-

East Midlands, highlighting the

strength of the regional economy

rolled out, including EAN barcoded

new look and clearer information,

top 200 businesses which have

that so many companies

packaging improvements which

as well as EAN barcoding. 2018’s

delivered the greatest sustained

qualified to be considered and

are being introduced over the next

biggest plans include substantial

growth over a three year period.

fantastic that our performance

6-12 months.

expansion to our production

MERTON GROUP UK LTD (MGUK)

The top 200 companies listed in the report continue to perform

Michael Maybury, sales and

has been recognised.”

Merton Group is continuing to

Maybury continued: “2017 has

capabilities and warehousing

been another big year for us and

facilities too and we will update

strongly and are responsible for

invest in UK manufacturing with

along with everything we had

everyone soon on those

providing around 100,000 jobs, an

its recent development plans

planned, we will see even more

developments.”

increase of 39% in three years.

including an additional regional

changes as we start the new year.

WWW.MERTONGROUP.CO.UK

12 FEBRUARY 2018

WWW.CLEANINGMAG.COM

(΍HFWLYH KLJK TXDOLW\ DQG VDIH FOHDQLQJ SURGXFWV IRU SURIHVVLRQDO MDQLWRULDO DQG LQGXVWULDO XVH 9LVLW ZZZ ELR SURGXFWLRQV FRP IRU SURGXFW LQIRUPDWLRQ DQG GRZQORDGV RU FDOO

Keeping cleaning cupboards well stocked 6DŗQD OQNTC SN NƤ DQ NMD NE SGD K@QFDRS @U@HK@AKD Q@MFD NE OQNCTBSR EQNL @MX 4* BKD@MHMF L@MTE@BSTQDQ .TQ GTFD OQNCTBS ONQSENKHN HR CDRHFMDC SN JDDO O@BD VHSG SGD UDQX K@SDRS BKD@MHMF @MC GXFHDMD HMMNU@SHNMR QDFTK@SHNMR @MC QHFNTQR NE SGD OQNEDRRHNM@K I@MHSNQH@K RDBSNQ Serious cleaning know-how from Robert Scott.

%NQ LNQD HMENQL@SHNM B@KK DL@HK HMEN QNADQS RBNSS BN TJ NQ UHRHS QNADQS RBNSS BN TJ

C&M

INDUSTRY NEWS

From oily rags to riches OILY RAGS, overalls and ‘no prospects’ have

debt! As an industry, we have a responsibility

become synonymous with engineering

to start attracting fresh, young talent, and we

and facilities management professionals,

believe that the JEEP is a fantastic first step

despite offering a pathway that promises

towards doing that. But it can’t be a flash in the

no university debt and fantastic earning

pan - making the industry appeal to the next

potential. With a skills gap already a headache

generation of talent is a monumental challenge,

for FM, one company has taken matters in-

and changes won’t happen overnight, which

hand, launching a pilot programme and media

is why we see this as a long-term, industry-

campaign aimed at attracting new talent.

wide campaign.”

At the end of the programme the children will

ABM UK recently welcomed 36 West London schoolchildren and their parents to

be awarded a certified qualification from

the launch of its first-ever Junior Engineering

the British Institute of Facilities Management

Engagement Programme (JEEP) at its

(BIFM), which will work as a credit towards an apprenticeship or further course should they

employee training centre in Greenford, Middlesex. At the event, Kate Bellingham - in

apprentice electrician when he was 16-years-

decide to pursue a career in the industry when

her role as an advocate of the campaign, STEM

old. Donnell successfully worked his way up

they leave school.

(science, technology, engineering

the career ladder to oversee the acquisition

and mathematics) ambassador, and former

of Westway Services (now ABM UK) by American

of BIFM, said: “BIFM is absolutely delighted to

Tomorrow’s World presenter - spoke to children

services giant, ABM, and now holds the chief

work alongside ABM UK on this initiative. For

and their parents about the unique opportunity

role at the company. He said: “This industry

many years the demographic time bomb facing

the initiative offers.

has an image problem that we need to

FM has been much lauded and finding ways to

change. People either don’t know about the

encourage young people into FM as a career

despite government initiatives like the

opportunities that facilities management and

of choice has been a long-held ambition

Apprenticeship Levy and the introduction of T

engineering offer or they think it’s about oily

of the Institute. I wish the 36 young people

levels, businesses also have a responsibility to

rags and no prospects. This couldn’t be further

every success with the programme and, who

safeguard the future.

from the truth - in fact, these technical roles are

knows, one day one of them may be heralded

The programme’s vision originated

in such high demand that graduate apprentices

as the ‘FM Newcomer of the Year’ like Conrad

from ABM UK’s group managing director,

are earning between £26,000 and £30,000 just a

Dinsmore was at the BIFM Awards 2017.”

Andy Donnell, who started his career as an

year after qualifying… and they have no

WWW.ABM.CO.UK

The move recognises that

Linda Hausmanis, chief executive

Clarity wins environmental award CLARITY-THE SOAP CO. has won in the

a leading eco-friendly social enterprise

Environmental Impact category as part of PWC’s

that is establishing best practice in how to

Social Entrepreneurs Club integrated for the

manufacture great products without ever

first time in the annual PwC Building Public

compromising on our environmental ethos.

Trust Awards lunch. The awards recognise

This demonstrates we are on the right track in

PwC Social Entrepreneurs Club members who

both delivering and communicating our vision

are implementing innovative and impactful

for the future. We pride ourselves on having

solutions to society’s challenges. The winner is

a no compromise approach. Our vision is to

selected by a panel of judges and awarded a

make environmentally friendly and socially

trophy and a £5000 prize.

responsible products mainstream. We have

As part of its submission, Clarity-The Soap Co. detailed how it recently became a holder of the

From left: Anja Batista Sonksen, one of Clarity-The Soap Co.’s trustees, and Camilla Marcus-Dew, head of commercial at the organisation, with the PwC award.

enterprise ethos is integrated into our business practices and to sharpen our proposal both

Planet Mark, an internationally-recognised and trusted sustainability certification programme

worked hard to better articulate how our social

100% green energy.

from a marketing and sales perspective. We

In addition, the organisation has just

are currently making real headway with our

committed to reducing its carbon footprint

formulated a new eco range for both of

new eco range and we have already gained

annually by 5% and to improving accountability

its brands. Anja Batista Sonksen, one of

the attention of a number of supermarkets.

in how and from where materials are sourced.

organisation’s trustees, and Camilla Marcus Dew,

In addition, we have launched our brand new

Ingredients, bottles and labels - wherever

head of commercial at Clarity-The Soap Co.,

The Soap Co. luxury Eco and Bee Friendly

possible - come from UK suppliers and they are

received the award from ITN’s Mary Nightingale.

collection that is doing well in what is a hugely

either compostable or recyclable. CLARITY-The

Camilla Marcus-Dew said: “It is so gratifying

in partnership with the Eden Project. It has also

Soap Co. manufactures its products by using 14 FEBRUARY 2018

to be recognised by the PwC judges as

competitive market.”

WWW.CLARITYPRODUCTS.ORG WWW.CLEANINGMAG.COM

WE REQUIRE HIGH STANDARDS, SO WE CLEAN WITH HAKO.

THINK BRIGGS. We’re delighted to announce that Briggs is now the national dealer for Hako in the UK. This appointment revolutionises the customer experience with Briggs’ renowned service offering; • 600 mobile engineers across the UK • 3-hour guaranteed response time to vehicle breakdowns • Fleet management through online portal • In-house financing and contract rental options Choose the market-leading range of Hako industrial cleaning equipment from Briggs and deliver the health and safety compliance and productive, clean working environment that your business demands.

See how Briggs can deliver a cleaner solution for your business.

Call 03301 23 98 50 or email think@briggsequipment.co.uk

BRIGGS EQUIPMENT IS NOW THE NATIONAL DEALER FOR HAKO CLEANING EQUIPMENT!

Complete Forklift Range; Access and Plant Equipment; Trusted Service Partners; Leading Management Information; Your Unique Solution; Think Briggs.

Robert Scott, taking cleaning seriously since 1925 We’re a family-run business, built on nearly a hundred years of serious cleaning know-how.

Over that time, things have changed but our values have stayed the same. We still make traditional and innovative cleaning supplies, all in the heart of Lancashire.

When germs aren’t welcome and nothing less than spotless will do, we’re there every day helping Britain and beyond shine that little brighter.

Serious cleaning know-how from Robert Scott.

For more information call 01457 819400 email info@robert-scott.co.uk or visit robert-scott.co.uk.

C&M

BICSc

How clean is your hotel room? the backbone of a brand.

AS thousands of people will make their way to a hotel for a Valentine’s

Studies have shown that the

treat I thought this would be a

average hotel room is dirtier than

floor, change towels and fold toilet roll into a point.

• Empty bins.

good time to look at the general

a typical home, school, or aircraft,

• General tidy (if occupied by a guest).

cleanliness of hotels. When

and that for some tested surfaces,

• Plump cushions.

looking for a hotel stay, what are

five-star hotels had a much higher

• Replace used items, such as shoe shine, sewing

the first things we think about?

RFU count than three-star or

Depending on the reason for the

four-star hotels.

stay we might consider things

The places that maybe full of

such as the location, value for

germs in a hotel room could be

kit, shampoo etc.

• Vacuum and dust throughout.

• Spray air freshener.

• Take dirty linens to laundry chute (this

money, ambiance, food, perhaps we look for

the mugs and glasses, light switches, telephones

particular hotel laundered a million pieces of

friendly staff to welcome us. Some of us will stick

and the remote control - all breeding grounds

laundry per year).

to the same well-known chain that is familiar to

for bacteria like E. coli. Bathrooms will tend

us. Above all of this we expect a clean and fresh

to be the cleanest as they will receive a more

room, especially when we are paying for the

‘thorough’ clean with product and water.

A colleague once told me that during her time

privilege, right?

• Repeat x 9.

Whilst this list doesn’t look extensive, a thorough and more importantly hygienic clean is difficult to achieve when an operative has such

(some 20 years ago) working as a housekeeper at

tight time constraints. In this hotel, the operatives

will set you back a rather wallet crunching sum

a 5-star hotel on London’s Park Lane she had the

were not paid overtime, all 10 rooms had to be

of £560.00 for bed and breakfast on Valentine’s

job of ‘cleaning’ 10 rooms per shift. The following

cleaned no matter what. Incidentally, the salary

night - would we expect a room at this price to

set of tasks had to be completed in each room:

back then was a very humble £9096 per annum

be cleaner than a hotel room that costs £59 per

• Strip and change beds - bottom sheet,

(lunch and uniform provided). I think we would

Some of the finest hotels in Central London

night? Unfortunately, cleaning does not have a

middle sheet, blanket, top sheet, bed throw

all agree this is a big job and not enough time to

star rating - if it did we would want everywhere

and 4 pillows.

do it in.

• Clean bathroom ‘thoroughly’ including the

to have a 5-star rating without exception. As consumers we expect consistency, it is after all

shower, bath, toilet, bidet, basin, mirrors and

380B TURBO

Multi-Surface Floor Cleaner

Food for thought when you next check in.

For more information visit WWW.BICS.ORG.UK

We’ve cut the cord!

Now dancing with Duplex is even easier with our new arrival!

From wall to wall and into the tightest corners the Duplex 380B Turbo is ideal for daily maintenance or deep cleaning. Ĭå±Ĺ ƴĜųƋƚ±ĬĬƼ ±ĹƼ āŅŅų Ÿƚųü±ÏåØ including CARPET! Ęå %ƚŞĬåƻ ƐíLj ƚųÆŅ ŅýåųŸ ± combined 4 in 1 action: · Pre sweeping · Scrubbing · Vacuuming · Drying All powered by a lithium Ion battery.

Request an onsite demonstration www.duplex-cleaning.com 01227 771276 Fax 01227 770220 info@duplex-cleaning.com Unit 27 Joseph Wilson Ind. Est Whitstable, Kent, CT5 3PS.

16 FEBRUARY 2018

Its quality of design guarantees you high performance cleaning.

WWW.CLEANINGMAG.COM

PEOPLE/INDUSTRY NEWS

Christian Berenger takes the helm at Ezitracker

C&M

Senior appointments at Cordant Guy Pakenham, managing

GLOBAL provider of remote

monitoring, mobile audits, payroll

CORDANT Cleaning has

workforce management software,

automation, and management

strengthened its senior team with

director of Cordant Cleaning,

Ezitracker has named Christian

reporting to cleaning and facilities

two key appointments as it pushes

said: “Both Colin and Stuart

Berenger as managing director

management companies, security

ahead with ambitious growth

are high calibre appointments

with a view to evolving the brand

companies and temporary

plans for 2018. Colin Marshall

that will make an immediate

within the FM, security and

workforce agencies.

joins the company as director

impact across the organisation.

of UK operations, whilst Stuart

Cordant Cleaning continues to

temporary workforce sectors.

Group marketing director, Simon Rider, said: “We are

Cunningham has been named

go from strength to strength and

Ezitracker team in September, has

pleased to welcome Christian

business development director.

it is important that we have the

already rolled out a new interface

to the Ezitracker team. With

In his new role, Marshall will

right people in place to help the

and enhanced user experience to

his valuable expertise in the

oversee day-to-day operations

the company’s 80,000 global users.

workforce management sector

across Cordant Cleaning’s

He brings a wealth of experience

as well as his experience in

sites with overall responsibility

Cleaning has a fantastic reputation

in the time and attendance sector

delivering strategic growth in

for resourcing, budgeting and

across the industry and I’m

and the facilities management

both direct and channel markets,

performance. He joins the business

looking forward to building on the

market. He will be responsible for

he is a perfect fit for guiding

from AGS One, where he was key

excellent work carried out by the

the development and execution

Ezitracker through the next stage

account director, and previously

company over the last few years in

of a robust sales and marketing

of development. He’s an excellent

worked for Mitie as director of

order to further cement its position

strategy for the remote worker

leader and will help us to further

sectors and strategic accounts.

as a market leader.”

software platform and its ancilliary

establish our leading position

hardware products.

in the field of remote worker

Cordant Cleaning after spending

“I’m pleased to be joining such

management solutions.”

four years as head of sales at Mitie

an accomplished team that

WWW.EZITRACKER.COM

Transport. As part of his remit, he

is committed to delivering

will continue to build and develop

exceptional levels of service to

the company’s portfolio of clients

a range of different clients. It is

by identifying new opportunities,

an exciting time to be joining

whilst overseeing the

Cordant Group, following the

management of tender processes

organisation’s recent decision to

Berenger, who joined the

Ezitracker provides web-based solutions for time and attendance

CHSA raises record-breaking amount for RNIB

Stuart Cunningham joins

business grow even further.”

Colin Marshall added: “Cordant

Stuart Cunningham concluded:

from pre-qualification to contract

become a social enterprise.”

award and mobilisation.

WWW.CORDANTGROUP.COM

Salisbury Group enjoys record-breaking year SALISBURY Group has announced that 2017 has been its most

largest retailers.

Ed Swales, CEO of Salisbury

THE Cleaning and Hygiene

which are available free of charge

successful year since its inception

Group, said: “This has been a

Suppliers Association (CHSA)

to blind and partially sighted

five years ago. During 2017

fantastic year for our company.

has raised £14,000 to donate to

people, can be a lifeline. With this

Salisbury Group secured a raft

Not only have we won exciting

the chairman’s charity, the Royal

donation we will be able to record

of contracts with FTSE 100, FTSE

contracts with household

National Institute of Blind People

five or six more books.”

250 and NYSE listed companies

names, we have also secured

(RNIB), thanks to the generosity of

Stephen Harrison, chairman of

in transport, logistics, hospitality,

agreements with organisations

CHSA members.

the CHSA and managing director

and recruitment, as well as

that are critically important to UK

“We’re very grateful for the support

of Harrison Wipes, said: “We’re

growing its public sector contract

infrastructure. As we celebrate

of the CHSA,” said Harry Meade,

delighted to have raised so much

base. To cap the record-breaking

our five-year anniversary, we

RNIB corporate partnerships

for the Royal National Institute

year, it signed a UK-wide contract

look forward to enjoying another

manager. “We estimate there are

of Blind People. RNIB is a charity

to deliver maintenance services at

bumper year in 2018.”

more than two million people in

close to my heart. I have been

430 stores for one of the country’s

WWW.SALISBURYGROUP.COM

the UK today with serious sight

inspired by a friend who has sight

problems, many of whom don’t

loss and who cycles with our group

Inspired by his determination I

to make such a significant

get the support they need. In

on the back of a tandem, and I am

wanted to do something more

donation, which is all thanks to the

particular, sight loss can lead

now training with him, as his guide

for the charity that has given him

generosity of our members.”

to isolation. Our Talking Books,

runner, to run a half marathon.

so much support. It’s wonderful

WWW.CHSA.CO.UK

WWW.CLEANINGMAG.COM

FEBRUARY 2018 17

C&M

SPONSORED FEATURE

Proof of the (eco-friendly) pudding ‘If you can see it and touch it, and you know where it came from, it all starts to make sense’ - Steve Hill of Grundon Waste Management says using recycled materials and environmentally-friendly technologies as part of your waste management strategy can deliver real benefits.

Engaging employees in the benefits of recycling and environmental performance can be one of the biggest challenges in terms of achieving success. One of the issues is how hard it often is for people to see tangible evidence of the benefits.

While senior managers will welcome statistics around increased tonnage of material sent for recycling or the special recognition of an award, for staff living the sustainability message every day it’s not always easy to

18 FEBRUARY 2018

experience the results first-hand.

One way to make a difference is to include recycled products as part of an organisation’s waste management strategy and, where opportunity exists, to introduce carbon neutral or solar powered technologies. At Grundon, our view is that if staff can touch and feel environmental success stories then they are much more likely to buy into the messages we’re trying to spread.

That’s why we’ve recently introduced our customers to the new 100% recycled plastic uBin, the first bin in the world made from recycled UK post-consumer plastic. It’s both smart and user-friendly and can be modified to meet customer requirements. It is literally a recycling bin made from plastic that was once a yoghurt pot or a margarine tub in your fridge and we believe using it helps drive home the recycling message, demonstrating that segregation of waste streams really does make sense and delivers workable new products.

Solar power Another option now available through our sister company, PDE Waste Technologies, is that of both static and portable solar-powered compactors.

Compactors are incredibly useful in terms of the job they do on-site for customers, quickly and easily compacting various types of waste to save space and create efficiencies.

As well as more traditional locations, static solar compactors are ideal for areas where no electricity

WWW.CLEANINGMAG.COM

SPONSORED FEATURE

supply exists, making them very simple to use, saving on start-up costs and ongoing energy-related bills and reducing the carbon footprint. A typical solar compactor configured with a bin tipping device will comfortably compact approximately 15 to 20 wheelie bins per day, and on a typical application, processing 175 tonnes per annum, the pure energy cost savings are likely to be around £160 per annum.

And for those customers who need portability - such as event or festival

Be aware of what you wear The advent of recycled clothing has also been adopted by the celebrity culture - chart-topping music star Pharrell Williams is the face of G-Star Raw for the Oceans, a clothing line made out of recycled polyethylene terephthalate (PET) bottles. Last year, Adidas launched three new editions of one of its trainer ranges, made using plastic debris found in the ocean, while Ecoalf produces shoes, bags and clothing made from discarded fishing nets and flip flops from recycled used rubber tyres.

WWW.CLEANINGMAG.COM

organisers - there are even solarpowered portable compactors which avoid the need for a generator and decrease the carbon footprint.

Leading from the front Where possible, we always try to lead from the front by adopting the use of recycled or sustainable materials in our own day-to-day activities. For example, when we visit businesses as part of our Waste Awareness Days, we provide pens made from recycled plastic and cardboard and pencils made from recycled denim - helping to capture the imagination and engage employees in the recycling debate.

All the paper we use is 100% recycled and we now use carbon neutral refuse and recycling sacks.

These are made from a carbon neutral bio-based polythene solution which is created from the waste product of sugarcane extraction. It’s always a real positive when we hand these to our customers and tell them where they come from.

We also do everything we can to reduce our carbon footprint and help customers do the same. Our vehicle fleet is officially certified CarbonNeutral, which means every mile the vehicles travel, whether on waste collection rounds or when staff

C&M

visit customers in company cars, the journey is officially carbon neutral and does not add to your own carbon footprint.

Taking environmental efficiency one step further, some London customers can also take advantage of collections with our ground-breaking new hybrid hydrogen/diesel waste wheeler vehicle.

We’ve had one of our waste wheelers converted to dual fuel, underlining our strategic commitment to carbon neutrality and, given the potential for the production of hydrogen from our waste treatment processes, to the circular economy.

While these might be relatively small steps in the wider scheme of things, if everyone embraces these new technologies then, little by little, we can all make a difference.

And while the ideas outlined here may be just a drop in the ocean, they can all help to turn the tide.

For more information about Grundon’s wide range of services, please visit www.grundon.com or call us on 01753 686 777.

WWW.GRUNDON.COM

FEBRUARY 2018 19

C&M

BCC COLUMN

Hit the north - why Manchester is the place to be this April Paul Thrupp, deputy chair of the British Cleaning Council, reports.

McGovern will once again be zipping

IT’S hard to believe that we are

round Event City on a ride-on

fast approaching the second

scrubber dryer, I’m delighted to

Manchester Cleaning Show,

(FWC), and the British Institute of Cleaning Science (BICSc), will also be presenting, as will our partners at the Health & Safety Executive.

In addition, analysts from Firedog Research

being held again at Event City

report that the 2018 Manchester

in early April, as it doesn’t

Cleaning Show is absolutely

- who recently conducted the most in-depth

seem long since we were

flying, and we’ve already

study seen in recent years into the size, value

increased the capacity by 25% to

packing up our stand from the

accommodate the demand from

first event in 2016.

new and returning exhibitors.

I remember how the BCC agonised

So, if you make the trip to Event City on

over the initial decision to move the show

and future direction of the UK’s cleaning, hygiene and waste management industries will be sharing insights into the future of the sector based on their findings.

When you combine all of that with the 70

to London in 2015, and then again had to

11-12 April what can you expect? As you

wrestle with the idea of creating a second

may have read in Cleaning & Maintenance

exhibition stands already booked - which

show in the north, evaluating all of the

magazine, the show’s conference programme

will see top firms showcasing their latest

commercial and reputational risks which

has been built around the theme of the

products, services and innovations - it’s easy

come with such a choice.

challenges and opportunities facing the UK’s

to see why the Manchester Cleaning Show is a

cleaning, hygiene and waste management

must-attend event for the whole of the sector,

show in Manchester will know, we really

industries over the next five years. We’ve got

regardless of which side of the Watford gap

had nothing to fear, selling out every stand

seminars set to discuss key issues such as

you are on.

space and welcoming nearly 2500 visitors

Brexit, the growing skills gap, professional

over the two days (which was substantially

standards and career progression, health and

free pass, head to

above our target). BBC Breakfast’s business

safety at work, and increasing automation

www.cleaningshow.co.uk/manchester -

team also broadcast live from the show on

within the sector - and over 20 senior

and we look forward to seeing you there.

the first morning, highlighting the importance

representatives drawn from both the private

of the cleaning sector to the whole of the

and public sector will be taking part.

As any of you who attended the inaugural

British Cleaning Council members,

UK economy.

While we cannot promise that Steph

including the Federation of Window Cleaners

To find out more, or to register for your

WWW.BRITISHCLEANINGCOUNCIL.ORG TWITTER: @BRITISHCLEANING

The Professional Independent Registered Trade Association for

Window Cleaning

Membership offers numerous quality benefits

IOSH Accredited Safety Training

Safety Accredited Member (SAM) Procurement Scheme

Secure online shopping at: www.f-w-c.co.uk/shop.htm Federation of Window Cleaners 7HO (PDLO LQIR#I Z F FR XN ² :HE ZZZ I Z F FR XN

20 FEBRUARY 2018

WWW.CLEANINGMAG.COM

MAKING A MARGIN - A CONTRACTOR’S BLOG

C&M

The need for transparency in window cleaning Simon Gasson, joint managing director of So Clean Cleaning and Support Services, reports.

Many of our clients

our teams to take a sample of before-and-after

are reaching the end

photographs on their

of their financial

smartphones. With

years and fixing their spend for the following 12 months. In line with the trend towards

sharing technology, this means our admin teams can attach images to completion notes and

using the workplace environment

our area managers can point out

as a way of attracting and retaining

to clients where we are facing

staff, we’re asking FMs to - at the

particular challenges.

very least - maintain the frequency

At first I thought this could

of our window cleaning visits, if not

potentially lead to friction with

to actually increase them. After all,

clients, but I’ve come to realise

as an office worker there’s nothing

over the years that the more

more dispiriting than to look up

we can support clients with

from your desk and not be sure

information and feedback, the

whether it’s dull outside or just that

easier it is for them to do their own

the windows haven’t been cleaned

jobs and justify our own service.

for six months.

I know from speaking to them on

As it happens, we do most of

a regular basis that FMs often get

our window cleaning in central

earache from staff about problems

London and there are two forces

in a building and nowhere more so

at work making our job harder at

than in a multi-tenanted building,

the moment. One is the increasing

where service contracts between

level of pollution, particulates and

building manager and tenant are

all, leaving a grubby film on the

reliant on maintaining satisfaction

city’s buildings. The other is the

levels. So, if our own feedback

pressure on budgets. Like many

can help our clients manage their

other companies, we have taken

budgets and demonstrate the

to using traffic film remover to

value of cleaning, that’s got to help

deliver a more effective service, but

everyone in the chain.

ultimately, the longer you leave

Like so much in cleaning, it’s

it between cleans, the dirtier the

about adding value and not being

windows become and the longer

embarrassed to either discuss

it takes to clean them, so reducing

problems or let people know when

frequencies is not even financially

you’ve done a good job. Sometimes

justifiable in some cases.

the simplest things can deliver the

And that’s where the transparency

FINALLY A DE-MOUNTABLE TANK SYSTEM FOR WINDOW CLEANING. USE YOUR VAN FOR WORK IN THE WEEK AND FOR PLAY AT THE WEEKEND TM

A safe yet de-mountable tank system for window cleaning Fitted to and removed from your van in just a couple of minutes

FMVSS-208 Cast Mounting Brackets

Available as filtrated or delivery only systems

WATCH THE VIDEO

Sizes 400, 600 & 800 litres available

biggest benefits, and in what is

comes in, if you’ll forgive the obvious

sometimes a challenging area of

pun. We deliver all window cleaning

our service, I want clients to know

in-house, with our own IRATA-

how much effort goes into making

registered abseilers and our own

their glass sparkle when the sun

fleet of reach and wash vehicles.

finally starts shining.

Whenever we do a job, we instruct

WWW.SOCLEAN.CO.UK

WWW.CLEANINGMAG.COM

‘‘

‘‘

IT’S now February.

01793 871 386

www.ionicsystems.com FEBRUARY 2018 21

C&M

CONTRACTS

NJC wins with BNP Paribas NJC has won a contract with BNP

high quality office accommodation

Paribas, one of the world’s leading

over 17 floors.

property management companies,

Ensuring high service levels and safety at Foyleside

Matt Hammond, general

to deliver cleaning of the internal

manager BNP Paribas Real

common areas, the building

Estate, said: “We were impressed

exterior and the surrounding

by NJC’s service reputation,

estate. The three year contract

passion and technology, and the

covers One Creechurch Place,

innovations that they presented

which comprises 272,500 sq ft of

to support the efficient operation of this key new building.”

Paul Crilly, managing director of NJC, said: “We are delighted to have been awarded this contract, which builds on our strength in major London buildings. We look forward to delivering the

FOYLESIDE Shopping Centre, the

forms, including photographic

high quality services required

premier shopping destination

evidence, to report any problems.

to support major brands and to

in the north west of Ireland, has

PWP Complete Maintenance’s

developing our services as the new

adopted workforce management

onsite control room uses SmartTask

tenants move in.”

tool SmartTask to ensure high

to monitor all activity, ensuring

WWW.NJCDNA.COM

levels of public safety and to meet

that contracted levels of service are

its duty of care commitments.

achieved and any raised alerts are

New cleaning solution on track

Derry-based PWP Complete

responded to.

THE trial of a new deep cleaning

software solution to monitor

Complete Maintenance said: “We

process for trains has proved

onsite cleaning and maintenance,

needed a workforce management

a success at Bombardier

while enabling staff members to

solution that guaranteed high levels

Transportation’s Central Rivers

quickly report any spills, hazards or

of reliability to avoid any issues

depot in the Midlands. The

other safety concerns at the retail

with data loss. If we are unable

company has joined forces with

development.

to prove that work took place or

Arrow Solutions to introduce a new product to its operations

From left, Colin Dunn (Bombardier), Alex Campbell (Arrow Solutions), Graham Bartlett (Bombardier), Jon Williams (CrossCountry), and James Lomas (Arrow Solutions).

Maintenance has rolled out the

SmartTask has replaced a

Emmett Page from PWP

actions were taken to resolve a

previous system that was no

safety issue, it potentially increases

longer meeting the needs of

liability in the event of an accident.

Foyleside Shopping Centre and

Foyleside Shopping Centre is

also brought hard to clean areas

PWP Complete Maintenance in

committed to protecting all visitors,

back to a much more acceptable

terms of reliability and accuracy.

so it’s a priority that the retail site is

made up of four and five carriages

appearance. This includes the

Following a successful trial period,

managed in the most responsible

each, being subjected to a

door buttons, steps, sole bar

the cloud-based SmartTask was

way possible. SmartTask has given

20-hour exterior bodyside clean

and vestibule ends… these are

selected as the preferred workforce

us the added visibility and control

with Thickened Oxalwash, which

notoriously difficult to clean, but this

management option. This was

we needed.”

removes iron and rust deposits

Arrow product offers the solution.”

based on its ability provide

and has just completed the first deep clean of the entire fleet of CrossCountry Voyager trains.

This has involved 57 trains,

that aren’t normally eliminated

Jon Williams, fleet and

Paul Ridden, CEO of SmartTask,

complete visibility of all FM activity

said: “An increasing number

with daily cleaning solutions. The

contract manager (Voyagers)

in internal and external public

of security, cleaning and FM

change has resulted in significantly

for CrossCountry, continued:

areas, as well as peace of mind that

operations are using our proven

cleaner trains, helping improve the

“External cleanliness of the train

any safety issues are being resolved

software solution to performance

passenger experience and boost the

is a critical aspect of creating

in a fast and efficient manner.

manage staff, improve employee

CrossCountry brand in the process.

a positive first impression for

“I believe the results speak for

our customers. The Oxalwash

using SmartTask-enabled mobile

incident reporting. This is

themselves - you only have to see

programme has lifted the overall

devices to scan more than 700 RFID

helping them to achieve reliable,

the difference in the train after we

presentation of the Voyager fleet

tags located around the shopping

efficient and high quality service

have applied Thickened Oxalwash,”

with significant improvement in

centre when work has been

delivery through improved

said Colin Dunn, train presentation

the appearance of harder to clean

completed or checks undertaken. In

communications, increased

manager at Bombardier Central

areas and removal of ingrained

addition, SmartForm functionality

management control and added

Rivers. “It not only gives the train

dirt along the bodyside.”

allows employees to quickly

transparency.”

a much cleaner finish, but has

WWW.ARROWCHEM.COM

complete and submit electronic

WWW.SMARTTASK.CO.UK

22 FEBRUARY 2018

Cleaners and engineers are now

accountability and enhance

WWW.CLEANINGMAG.COM

Measured dosing system. Fixed measured dose for liquids. No over dosing.

• Simple tip and pour action • Concentrates, and chemicals • All products European made • Stock items available • Low MOQ

www.menshen.co.uk T. 02920 473147 E. sales@menshen.co.uk Unit 92 Portmanmoor Road Ind. Est., Cardiff, CF24 5HB

INTRODUCING THE NEW MOTORSCRUBBER STAIR BRUSH A must have for any facility with stairs, this brush helps improve the hygiene of high ɽɨƃǹˎƺ ƃɨljƃɰ ƹʰ ɨljǁʍƺȈȶǼ ǁȈɨɽ ƃȶǁ ƹƃƺɽljɨȈƃ ɽɨƃʤljȢȢȈȶǼ ɽȃɨɁʍǼȃ ƃ ƹʍȈȢǁȈȶǼӝ ěȃȈɰ ʍȶȈɧʍlj іљѕȴȴ ǁljljɥ ƹɨʍɰȃ ƺȢljƃȶɰ ɽȃlj ʍɥɨȈɰlj ƃȶǁ ɽȃlj ɰɽljɥ ɰȈȴʍȢɽƃȶljɁʍɰȢʰ ʥȃȈȢlj ɽȃlj ǁȈǹǹljɨljȶɽ ȢljȶǼɽȃ ƹɨʍɰȃ ˎȢƃȴljȶɽɰ ǼȈʤlj ƃȶ ljʯƺljɥɽȈɁȶƃȢ ǁljljɥ ƺȢljƃȶ ɽɁ ƃȢȢ ȃƃɨǁ ːɁɁɨɰ ȈȶƺȢʍǁȈȶǼ ʍȶljʤljȶ ƃȶǁ ɽljʯɽʍɨljǁ ɰʍɨǹƃƺljɰӝ

C&M

SPECIAL REPORT

Helping to mitigate costs‌one dry at a time Syed Ahmed, CEO at Savortex, reports. operational resource savings.

Each of the dryers in the range share the same features and benefits as the EcoCurve 550A, including its sleek design and a depth of just 134 mm. Using a patented energy recovery and curved air delivery technology, this results in a 66% energy saving compared to any other dryer on the market and a 97% saving in comparison to paper towels. Self-cleaning, with a unique brushless design that promotes sustainability, the dryer delivers a lifespan of 20,000 operational hours.

For clients that wanted the additional benefits of improved building management and labour utilisation, we created the EcoCurve 550D smart dryer. This uses the ONE of the biggest challenges businesses face is a constant pressure to reduce costs and

them to meet green targets.

At Savortex we have been working

Internet of Things to deliver substantial energy and waste savings. The dryer

improve their carbon footprint. However, these

extremely hard to create an innovative

incorporates four additional sensors. This

two challenges are contradictory as, in order to

solution that will help companies achieve

enables the provision of meaningful data

improve CO2 levels, a company tends to have

this. Our EcoCurve range of hand dryers has

regarding live usage and footfall via an

to spend more money. Therefore, businesses

been carefully designed to transform the

online portal which can be used to advertise

are more frequently looking for cost effective

washroom market by delivering unrivalled

and promote the product to attract new

solutions that will improve efficiency and help

levels of sustainability, energy savings and

customers. It also facilitates wireless alerts to

24 FEBRUARY 2018

WWW.CLEANINGMAG.COM

SPECIAL REPORT

washroom operatives based on

chose to install the EcoCurve 550A

real-time requirements.

when the company refurbished

Our newest product is the

its headquarters in Leatherhead,

adDryer. We have partnered with

Surrey. This building houses

Intel to add this revolutionary

more than 350 employees so a

dryer to the range. With all the

key focus of the redevelopment

same features and benefits of

was to improve the building’s

the other models, the adDryer is

sustainability and efficiency.

connected to the IoT and includes

C&M

The Wates Group is one of

a digital screen that can be used

the largest privately-owned

to engage users with real time

construction, development and

and one-to-one, high-definition

property services companies

video messages. This can be used

in the UK. With a strong

to replace parts was also reduced

impressed with the Savortex

for internal marketing or as an

commitment to corporate social

by a factor of more than two.

EcoCurve range and the savings it

additional revenue stream. Once

responsibility and sustainability,

the adDryer is installed, we evaluate

the company is keen to ensure

technology services manager at

the demographic of the building to

that its buildings leave a positive

Wates, said: “Wates is committed

continue to strive to deliver

create an audience value and use

legacy. The existing dryers in the

to the long-term future of the built

operational savings and meet

this information to sell the space

facilities had a power rating of

environment. Businesses are facing

green targets, many are looking for

to media partners. As soon as the

1200 watts, over double that of

increasing pressures to improve

innovative and new technologies,

content has been sold, building

the EcoCurve range. As a result,

their carbon footprint and, as a

such as our EcoCurve smart

owners and companies will start to

the EcoCurve dryer will deliver a

result, are looking for solutions that

dryer range, to help them

see a return on the investment.

saving of 77.10 tonnes of CO2 and

can save both energy and operating

achieve this. At Savortex, we

an energy saving of £14,630 over

costs. It was important to us that

are committed to helping

our range can bring is through a

the seven-year period. In addition,

our Leatherhead headquarters

companies meet these targets and

recent case study with a new client,

due to an industry leading

building reflected our company

fundamentally reduce costs.

The Wates Group. The company

warranty of seven years, the need

ethos and we were extremely

WWW.SAVORTEX.COM

A good example of the benefits

Dr. Zainab Dangana, sustainable

can deliver.”

To conclude, as businesses

BIGGER CAN BE BETTER The new i-mopXXL delivers a 40%* productivity increase

XL v XXL

46cm

62cm

*40% more productive than the standard i-mopXL. I-mopXL - scrubbing width 46cm, i-mopXXL - scrubbing width 62cm.

WWW.CLEANINGMAG.COM

FEBRUARY 2018 25

C&M

GREEN CLEANING

How cleaning can embrace the green agenda in 2018 George Hand, sales manager for cleaning, hygiene and catering at Office Depot UK & Ireland, reports.

When looking for ways to green-up cleaning

THE issue of sustainability has never been higher up on the corporate agenda.

processes, it is important to remember that

With businesses across the supply chain

improving sustainability is not simply a case of

increasingly demanding evidence of ‘green

choosing the right products and processes. A

credentials’ from their suppliers, organisations

business’s carbon footprint has become one of

which do not adopt a proactive approach to

the most commonly-used measurements of its

mitigating their environmental impact can

overall eco credentials, therefore it is vital that

significantly damage their brand’s reputation.

organisations give due consideration to how

With environmental issues frequently coming

cleaning products are procured.

Through supply chain consolidation,

under the spotlight, simply complying with

cleaning professionals not only realise the

regulations is no longer enough.

environmental benefits of fewer deliveries but

While green cleaning products have historically proven expensive and difficult to

also save money by reducing delivery costs

source, increased demand for sustainable

of each shipment. Other benefits of better

chemicals and equipment in recent years

streamlined supply chains include a reduction

has improved accessibility, affordability and

in the time needed for organisations to

driven technological developments. With these

monitor and track orders and the opportunity

improvements in mind, there is no longer any

to build strong and trusting relationships with

excuse for businesses not to deliver on their

supply partners. Over time this could well help

eco-friendly responsibilities.

businesses to drive further value by leveraging more favourable deals with suppliers.

Reviewing internal processes is often

With the digital revolution meaning that

the first step for organisations looking

supply chains are now more transparent

to meet environmental targets, but it is important not to forget the crucial role supplier relationships play. When choosing

truly informed choice.

While in previous years the majority of

and easier to monitor than ever, it is simply no longer enough for businesses to focus

procurement partners, businesses should

businesses relied solely on ready-to-use

sustainability efforts internally. The activities

consider not only which suppliers offer green

chemicals, ‘smart dosing’ now offers many

of suppliers can have an important impact

products but also the range of available

organisations the opportunity to reduce

on a business’s overall output, therefore

products and their affordability.

wastage as well as providing cost-saving

initial talks with sellers should stress their

The cleaning industry is recognising that

opportunities. In contrast to the manual

individual responsibility to support corporate

innovation is central to driving sustainability

method of diluting chemicals, automatic

environmental targets and regular checks

and product developments across the

dispensers provide cleaning professionals

should be high on the agenda.

board and is allowing access to a greater

with an exact, highly-controlled amount of

number of eco-friendly products than ever

concentrate prior to dilution. This reduces the

urgent need for businesses across the world

before. Take microfibre cloths as an example

amount of chemical used for each cleaning

to take responsibility for their environmental

- improvements in this area are helping

task, providing better value for money whilst

impact. Cleaning manufacturers are

cleaning professionals better engage with the

ultimately reducing pressure on supply chains

increasingly addressing this heightened

green agenda, allowing smaller amounts of

through lower amounts of packaging and less

demand by offering a wider range of

chemicals and water to be used to achieve a

frequent deliveries.

affordable green products, and many

similar standard of cleaning.

Newer models of dispensers no longer

It is impossible not to be aware of the

suppliers are allowing businesses to reduce

need to be plumbed in, making them highly

their carbon footprint through consolidation.

cutting through the ‘eco jargon’ and finding

portable and allowing easy transportation

There has never been a better time to

the right one can sometimes be a challenge.

around the workplace. Moreover, the fact that

capitalise on the industry-wide push to ‘go

Environmental labelling can often be

these systems are also fully sealed rather than

green’, and the time is now for organisations

surprisingly cryptic and it is worth businesses

requiring bottles of chemicals to be constantly

to boost their eco credentials, reaping the

opting for suppliers who are able to provide

opened and closed means that they have

rewards of cost savings along the way.

clear explanations for these in order to make a

obvious health and safety benefits.

WWW.OFFICEDEPOT.EU

With so many products on offer, however,

26 FEBRUARY 2018

WWW.CLEANINGMAG.COM

GREEN CLEANING

C&M

How to turn recycling into a mission – in 10 easy steps Roger Green, CEO of Spotless Commercial Cleaning and its sister company, Brightwaste Office Recycling, reports.

LET’S face it, office recycling can be a chore.

from Spotless for all businesses who want to do

neat cardboard bins. Sometimes really smart,

You have your meal deal lunch at your desk.

office recycling correctly.

airport-style bins for segregated waste.

4. Do away with bins under desks. 20 years

1. Understand the benefits of recycling.

You know you can recycle the plastic bottle, but you’re not really sure about the crisp packet

Recycled waste costs about 25% less than

ago every office had desk bins whereas now

and the half-cardboard, half-perspex sandwich

general waste. Why? Because recycled waste

60% of offices use central bins, often reducing

wrapper. You need to get on with your work, so

does not have an inbuilt landfill levy. Instead,

their office cleaning costs. Place the recycling

you just find the nearest bin, throw it all in and

the waste can be sold as a commodity and this

bins strategically around the office. Keep them

focus on more pressing matters.

discounts the collection costs.

in areas where most of the waste is generated

2. Set a recycling target. We recommend that

But here’s the thing. By law offices have to recycle. The Scottish government has set a

you align with the government target of seven

70% target for recycling, and the pressure at

bags of recycling waste for every three sacks of

work is going to get greater and greater for

general waste.

5. Get free help. Ask your waste company Office Recycling offers this service for free.

commercial cleaning company should help and

works with (actually owns) Brightwaste which

encourage you to do the right thing.

can supply free bins and give free recycling

So, here’s the 10 point office recycling plan

rooms, as well as cafes. to come in and talk to your staff. Brightwaste

3. Get great bins to help you. Spotless

easy, instinctive recycling systems. And your

such as photocopying, meeting and breakout

6. Launch and promote your recycling initiative to staff. Hold a launch event to share

advice for your office. Sometimes this will be

Continued on Page 28.

FOR HOUSEHOLD AND COMMERCIAL USE

OUR PRODUCTS ARE: Free of VOCs Child and pet friendly Natural ingredients Micro bead free Selby: 01757 291 111

WWW.CLEANINGMAG.COM

ECO FRIENDLY enquiries@rbllab.com www.rbllab.com

BIODEGRADABLE

CRUELTY FREE

Community House, Portholme Rd. Selby, North Yorks, YO8 4QQ FEBRUARY 2018 27

C&M

GREEN CLEANING

to bin it - print less and on both sides, reuse plastic containers, and maintain and upgrade computers to extend their lives.

You may not know that methane is produced in landfill from biodegradable waste, and methane is 23 times as potent a greenhouse gas compared to carbon dioxide. You may not be aware that making new products from recycled materials requires much less energy than manufacturing from virgin materials. For example, recycling aluminium into new cans needs 95% less energy than processing the raw material, bauxite ore, into aluminium.

If you get the recycling basics right, it doesn’t

Continued from Page 27.

with your waste company. Would you prefer

the value and objectives. It’s worth including

kerbside collection or car park collection? And

need to be a chore. Instinctively you will learn

helpful (and humorous) messages using posters

if car park, what size of bin suits you best? Make

what to recycle and what not to. Eventually

and stickers with gentle reminders on the

sure you’re not being miss-sold a bin that is too

you’ll find that the cost savings are not the

benefits and desired outcomes.

big for your needs.

motivation. It’s not even the fact that you are

7. Motivate your staff by linking recycling

9. Obtain data from your waste company. Ask

legally compliant. It’s simply the fact that you

with valued charitable causes. Electronic

it for a carbon report to show comparatives on

know you are doing the right thing for the

products like PCs, laptops and mobile phones,

your recycling between any two dates.

environment, and you are doing it well. If you

as well as ink cartridges, can be donated to

10. Lastly, find ways to reduce your waste

genuinely get your staff on board, you’ll turn

charities. Redundant office furniture can also

and recycling output before it hits the bins. A

recycling into a mission.

go to charities.

creative team review will allow you to find more

WWW.SPOTLESSCLEAN.CO.UK

ways to reduce waste so that you don’t have

WWW.BRIGHTWASTE.COM

8. Discuss and agree the collection strategy

Putting steam behind your environmental ambitions Thomas Stuecken, chairman of OspreyDeepclean, reports.

THERE is a certain expectation on companies

Nothing else is required - no need for non-

chewing gum could be just the tip of the iceberg

today to not only have environmentally friendly

eco-friendly chemicals nor labour intensive

for the cleaning industry. It has the potential

products and services but to be kinder to

cleaning methods. Dirt, grime and bacteria are

to re-write the cleaning rules and completely

the environment through their policies and

simply removed using an integrated vacuum

change the current state of the cleaning industry.

procedures too. The terms ‘green’ or ‘sustainable’

or a microfibre cloth, leaving no scope for any

There is the potential that cleaners will no longer

are meant to refer to products and services that

antimicrobial resistance either.

have to work antisocial hours nor for their work

are not harmful to environment but, with a little

The green credentials of dry steam don’t end

to be ‘seen and not heard’ - and without the

help from some savvy marketeers and a need for

there either. The ongoing quest for innovative

need for heavy, cumbersome machines with

every product to have a competitive advantage,

technology to achieve even better results saw the

trailing cables. Daytime cleaning could actually

product labelling is not always indicative that a

introduction of the world’s first battery powered

become a mainstream approach. Simplistic

product is truly green. As with anything, though,

dry steam unit - the GB1. Part of the GumBusters

controls, cordless and virtually silent, battery

there is always an exception to the rule and for

range, the GB1 busts gum one deposit at a time

powered steam units could be coming to a

the cleaning industry that exception is dry steam.

and costs as little as £2.50 per hour to operate

workplace near you.

It’s one of the very few cleaning tools that can

- including consumables. The GB1 operates

Discarded gum and graffiti are probably

truly shout from the roof tops of its green status.

for up to six hours on a single battery charge

always going to be an anti-social issue yet we

Dry steam keeps things simple. Cold clean

and its silent operation means it can be used

can be confident that - with the evolution of

tap water is superheated to approximately

in populated areas with minimal disruption.

innovative technology such as the GB1 - we can

180°C and with minimal effort by the operator

The technology has been so successful that the

keep instilling the positive ‘see it clean, keep it

surfaces are left sanitised and deep cleaned.

company has already introduced a smaller version

clean’ mantra to minimise any negative impacts

Dry steam is not limited to where it can be used

of the battery technology - the GB Compact.

and it can (and does) clean virtually anything.

28 FEBRUARY 2018

Cordless, battery technology for removing

on our world.

WWW.OSPREYDC.COM WWW.CLEANINGMAG.COM

C&M

GREEN CLEANING

Saving you more than just water It’s easy to take the water you use for granted, but sustainability and environmental awareness are at the top of the agenda. Paul Jakeway, marketing director at Deb Group, reports.

SCARCITY of water is of global concern. Saving diminishing resources is a responsible strategy for every commercial organisation. It is also a strategy that can make sound economic sense.

Hand hygiene should be a key part of any company’s environmental audit. Making the change from liquid soap to a foam alternative for hand washing can deliver significant savings in water consumption. It might appear a simple change, but once implemented it can be the catalyst for significant environmental benefits.

As well as enhancing sustainability, it can also potentially impact on your bottom line.

Is the washroom draining your resources?

are not needed to thicken the product, foaming

In an average office-based business without

soap biodegrades more easily [7].

Foaming soap dispensers release less soap than regular liquid soap dispensers. But does using less soap equate to less efficacy? Research

a canteen, 65% of water use occurs in the washroom. Independent industry studies have

Can you afford to wash your hands of the

shows that there is no significant difference in

revealed that people who wash their hands

savings?

the cleaning ability between 0.7ml of foam soap

with foaming hand soap use 16% less water to

The financial benefits are equally satisfying.

as compared to 1.1ml of lotion soap [8].

lather and rinse than those using a liquid soap

If your current liquid soap order comprises

counterpart [1]. If you also educate your employees

three cases (six litres of product per case), how

the European Union Ecolabel Certificate.

in the right handwashing technique of dispense,

many individual hand washes might you expect

This is good to know in terms of reduced

lather, tap on, rinse, water consumption can be

before you need to order again? The total is an

environmental impact, but also underlines their

reduced by up to 45% [2]. The efficiency of this

initially impressive 18,000.

continued efficiency and comfort in use.

method is clear when the only water involved is

A range of foam formulations also carry

Order just two cases of foam soap instead and your employees will enjoy a total of 17,148

A sustainable case

hand washes. For one third less product

In a world where water restrictions are

by the Waste and Resources Action Programme

ordered, you will achieve almost the same total.

becoming commonplace, every business is

(WRAP), which estimates that water savings

With each hand wash requiring less soap, the

feeling the pressure to respond responsibly.

same amount lasts longer and at less cost.

Switching to the use of foam soap is one key

used to rinse the soap away.

The advantages of foam soap are endorsed

[3]

can be achieved of up to 50% . For every 100

step you can take immediately - one where

people employed, this can equate to an annual water reduction of up to 56,000 litres [4]. As

Less is more

significant financial and environmental savings

handwashing typically involves the choice of

The environmental impact reveals more than just

can be achieved simultaneously.

warm water, savings can also be achieved in

numbers. If you order one less box this equates

energy use and CO2 emissions.

to six less cartridges, six less labels and six

for hand hygiene mirror the reduction of

litres less chemical. It means a reduction in the

emissions in transportation, packaging for

Foam spreads environmental benefits

diesel being used - and emissions produced - in

distribution, and the chemicals involved in

The consistency of foam soap delivers a range

transportation. Manufacturers also need to make

manufacture. For any commercial organisation

of benefits. Each hand wash requires 36% less

less soap per unit they sell. As for the distributor,

this is a clean ethical choice. But it is also a

product on average [5]. Foam soap is eight times

there is less space taken up in warehousing.

choice where less is decidedly more.

more spreadable than lotion soap [6]. It also

Using a foam hand wash translates to

spreads more rapidly which, when combined

approximately one-third more washes in the

with the feel of the product, delivers a satisfying

same amount of packaging, meaning that the

experience. The bubbles of air forced into

cartridge has to be replaced less often, which

the product provide its softness and natural

ultimately saves time and money. In contrast to

lathering, requiring less effort from the user. Less

bulk systems, there are many sealed cartridge

soap is used per wash, therefore less soap ends

dispensers that are particularly robust and

up in the environment. Also, because chemicals

some manufacturers offer a guarantee for life.

30 FEBRUARY 2018

Reductions in the use of soap and water

WWW.DEBGROUP.COM [1] www.webarchive.nationalarchives.gov. uk/20120823131012/http://businesslink.gov.uk/bdotg/action/ detail?itemId=1082914518&type=RESOURCES. [2] Independent research carried out on behalf of the Deb Group.

[3] www.wrap.org.uk/sites/files/wrap/WRAP_Reducing_Your_Water_ Consumption_0.pdf.

[4] Independent research carried out on behalf of the Deb Group.

[5] Independent research carried out on behalf of the Deb Group.

[6] www2.debgroup.com/sites/default/files/Water%20Savings%20Paper_1.pdf.

[7] www2.debgroup.com/sites/default/files/Water%20Savings%20Paper_1.pdf.

[8] Independent research carried out on behalf of the Deb Group.

WWW.CLEANINGMAG.COM

GREEN CLEANING

C&M

Eco friendly Zero3 system deployed in airport deal 2017 has been a period of growth for TomCat across a wide range of sectors. A recent

changed in seconds without the use of tools.

healthier work environment.

The clever part of TomCats Zero3 system

The same is true for all wear and tear items on the machines within the range.

airport cleaning contract, with typical yearly

is that ozone is produced on the machine

footfalls in the order of 20 million, demanded

itself and on demand. This helps to ensure

performance, speed and versatility from a

it’s always freshly produced and fully effective

machines, TomCat’s school based in Eastleigh

scrubber dryer. The TomCat Edge Zero3 was

when dispensed onto the floor. For larger

provides a relaxed and informative environment

equal to the challenge.

facilities, it brings the added convenience as

to learn about the concept and its benefits.

the onboard system can be refilled simply

WWW.TOMCAT-EDGE.CO.UK

The benefits of ozone, aside from cleaning performance, within a cleaning regime are

from any tap without having to return to a wall

many. No chemicals means no manual

mount location.

handling, no spill dangers and no allergen

In keeping with the design ethos throughout

risks. No chemical also provides an in use

the range, TomCat believes in providing added

cost saving potential and with reduced

value through simplicity of operation and

packaging and transport miles it’s more

maintenance, and the Zero3 aqueous ozone

beneficial for the environment.

system in no different. Switched on and off

Typically, scrubber dryers can suffer from foul

If you would like to find out more about the

at the main operator control panel, the only

odours if they have not been fully cleaned after

operator maintenance required is a visual

usage. The antimicrobial effect of ozone can

check to the air dryer. A simple colour change

help to reduce or eliminate these issues for a

indicates when replacement is required and its

q 0800 243 919

E secretary@chsa.co.uk

H www.chsa.co.uk

CHSA Stands Up for Standards Be certain ‘what’s on the box is in the box’ Buy from CHSA Accredited Distributors; specify CHSA Accredited Products

CHSA - driving up standards in the industry Our Standards. Your Guarantee.

WWW.CLEANINGMAG.COM

FOR MORE INFORMATION ABOUT THE CHSA AND ITS MEMBERS

VISIT WWW.CHSA.CO.UK FREEPHONE 0800 243919 FEBRUARY 2018 31

The Official Partner of the Cleaning Show

START PLANNING YOUR ADVERTISING FOR 2018 NOW

Cle an ing er of th e ial Pa rtn Th e Of fic

Sh ow

SE PT EM BE

R 20 17

The Offici al Partn er of the Clean ing Show OCTO BER 2017

PLUS: news • Industry • People s act ntr • Co • Products

PLUS: • Industry news • People

oѴѴo v om $ b ;u

• Contracts • Products

T THE SCEN S OF SUCCES trol Odour Con solutions in ht the spotlig

GREAT MAKING A ESSION FIRST IMPR ng and the Street Cleani of outdoor ce maintenan spaces >>> page 38

FACE TO FACE

@CleaningMag

PARK LIFE Neil Nixon speaks to JPC Cleaning about managing the extensive complex at Chiswick Park >>> page 26

With RPC bpi ducts Recycled Pro tery Bat and Fortis 24 & 36 >>> pages

>>> page 26

TOO BUSY TO WASH?

obm v om bmh;7 m

What can be done to make hand washing quicker and easier for healthcare staff ? >>> page 28

Cleaning & Maintenance Magazine

HYGIENE SERVICES MADE EASY Hiring pressure washing equipment has numerous benefits >>> pages 36

WW W. CL

!;m; o u v 0v1ubrঞ om -|Ĺ WWW.CLEANINGMAG.COM

EA NIN GM

AG .CO M

WWW .CLEA NINGM AG.CO 09:58 24/08/2017

M

p03_CM_Oct17_Editorial _Front_Cover.indd 1

Established in 1953 and always reaching the right audience

Official show magazine of

THE

CLEANING SHOW

The biggest read within the cleaning & support services sector -h; v u; o u;-1_ o u - 7b;m1; -m7 -7 ;uঞ v; b|_ vĺ Published by

For further details please contact: (-m;vv- (-m "-m|;mŊ"lb|_, Sales Manager C&M Magazine T +44 1737 855041 M +44 7944 277598 E vanessavss@quartzltd.com

b1_;ѴѴ; m7u; v, Sales Manager C&M Magazine T +44 1737 855086 E michelleandrews@quartzltd.com

WWW.CLEANINGMAG.COM

SPECIAL REPORT

C&M

A 12 month miracle Neil Nixon reports on a rising star - Birkin Cleaning Services.

TO buy a cleaning business and add 32% to its

joined the company, adding factories and

philosophy based on trust and integrity - a

£8 million turnover in year one is impressive in

builders’ cleans to the service offering. Although

‘we care and can do’ attitude - employing

today’s over crowded, cost conscious contract

Bruce retired in 2013, Gordon - who eventually

a passion to be the best by setting high but

cleaning market. But that’s precisely what

controlled the daily office cleaning and window

deliverable service levels.

Birkin Cleaning Services of Welwyn Garden City

cleaning divisions - has remained with Birkin,

achieved after its acquisition by Paul Ashton

actively working as a consultant.

The secret to this success – according to the

through a recent client survey. 86% said they were happy to recommend Birkin and

(CEO) and Dan Gardner (development director) one year ago.

Current success has been highlighted

The inside story

confirmed that the company delivers ‘very

Gardner and Ashton analysed the company’s

good’ or ‘excellent’ service levels.

Today the business employs over 1500 staff

company - is a combination of a professional

strengths and weaknesses, client and staff

customer care attitude based on high client

needs, business direction and the necessary

across the UK, and has a turnover of more

service levels, determination, and a ‘can do’ mind

investment. A conscious decision was made not

than £13 million. Proof that the business

set, coupled with good people management and

to implement any marketing activities before

philosophy is working is highlighted by the

training programmes, all supported by the best

‘back of house’ systems were upgraded.

number of awards is has collected. The latest

in office management systems.

Birkin was founded in 1972 when Tony Birkin,

The new team set out its working

recognition of Birkin’s desire to continually raise the bar is evidenced by the European

who originally worked for Pritchard contract

Cleaning Awards 2017, where Birkin was a

cleaners, set up his own cleaning business. Whilst

finalist in four categories.

Tony’s wife Beryl managed the office, he took

Active corporate membership of professional

the Tube early each morning into London to

associations and compliance with standards

clean offices and nightclubs for clients including

is extremely important at Birkin. Memberships

Stringfellows, The Hippodrome, Lex Brooklands,

include BICSc, BIFM and CSSA where Gardner

Kodak, and the National Westminster Bank.

and Ashton, together with technical consultant/

It wasn’t long before sons Bruce and Gordon

Continued on Page 34.

WWW.CLEANINGMAG.COM

FEBRUARY 2018 33

C&M

SPECIAL REPORT

engineering, compliance checks, service

department is not only equipped to provide all

level agreements, writing key performance

internal Birkin training needs, but is also able to

indicators, internal governance, auditing

create and deliver tailor made training packages

methodology, procurement, and training.

for external organisations.

Technology

Client expansion

Implementing best in class technology has

Since acquisition, the Birkin client portfolio

been essential for achieving all-round high

and service offering has been enhanced and

standards of service delivery and for optimising

both Birkin Consult and the commercial

customer satisfaction. Consequently, during

division are growing. Naturally clients vary in

2017 significant investment was made in

size, needs and business sectors, but with the

technology – for example, Sage 200 software

implementation of the new systems Birkin

is in place to provide detailed and accurate

can now develop and expand further in a

financial reporting, Telelog time and

controlled manner.

attendance software has been extensively

Although well-known for its specialism in

upgraded to enable accurate reporting of

education, Birkin now has a wide-ranging

hours and provide improved operational

and diverse portfolio of clients, for example

impact and cost focus, electronic auditing has

Edmonton Green shopping centre, Whitbread

Continued from Page 33.

been implemented throughout to deliver real

Premier Inn, the Young Vic Theatre, the Girls’ Day

director Soo Bartholomew, are represented

time auditing and enable client access via a

School Trust, Kier Construction, Metropolitan

on the industry panel for innovation and

dedicated portal, biometric scanning systems

Housing Trust, G-Live, London Borough of

technology, compliance/training, HR, health

(fingerprint and facial recognition) have been

Merton, and numerous ‘blue chip’ companies.

and safety at work, and marketing. In fact, Paul

introduced, and, most recently, ‘uAuthenticate’

Ashton has recently been appointed chairman

- a mobile application - has been purchased

The way ahead

for the CSSA’s innovation and technology group.

to significantly speed up the vetting process of

Paul Ashton said: “With our goal to be the

new employees.

best, it is essential that we continue to focus

Ashton is also involved in the Worshipful

on continuous improvement initiatives and

Company of Environmental Cleaners and has joined existing members Soo Bartholomew and

People management and training

work hard to increase standards within our

Sandra Parr, sales director

CEO Paul Ashton believes that none of his

industry. It is also important that we keep our

changes and plans would have been as

eyes and ears open to recognise opportunities,

Divisional specialists

successful without the buy-in from Birkin’s

and strategically develop and promote new

Setting up specialist business divisions has

staff. He said: “We have a genuine passion to

divisions and services. Above all, we must

been an important move and Birkin is currently

be the best. We’re not perfect, but you will

always focus on looking after our clients and

active in six core business sector divisions:

always find us to be positive, enthusiastic and

our staff.”

education, leisure, hospitality, construction,

helpful, and at all times we use our extensive

WWW.BIRKINGROUP.CO.UK

commercial, and window cleaning.

experience to overcome challenges and work

.

In 2017, the window cleaning division won

in a collaborative partnership with our clients.

the Whitbread Premier Inn national contract. A

We also understand that our employees are the

large and diverse contract covering more than

foundation of our business. Consequently, we

1200 sites throughout the UK, the work includes

place great emphasis on providing benchmark

rope, abseiling, static cradles and specialist

training at all levels - undoubtedly a major

access platforms and involves buildings up

factor for why we have over 40 staff with more

to 19 storeys high. Success at this contract is

than 15 years’ service.”

evidenced by Birkin achieving 95% in a recent client satisfaction survey.

Ashton continued: “We possibly have the highest personnel retention level in the industry - currently 95%. As a service business, and

Filling a market need

therefore reliant on our people to deliver our

Identifying a gap in the market resulted in the

promises, our people are without question

launch of Birkin Consult in 2017. Managed by

our greatest asset. As a result, it is extremely

Soo Bartholomew, who has worked in senior

important that we treat each and every one

posts for several large FM companies over

with respect and dignity and that we recognise

the past 30 years, Birkin Consult is a business

their contribution to our success. In this regard,

unit with its own client portfolio. It provides

we are London Living Wage accredited and offer

independent specialist advice from industry

apprenticeships and a career path.”

experts, and offers a range of services to clients

Birkin has a comprehensive BICSc accredited

and FM companies who need assistance or

training programme, overseen by Soo

advice with benchmarking, contract re-

Bartholomew and Steve Dove. The training

34 FEBRUARY 2018

WWW.CLEANINGMAG.COM

Greyland's colourful new Premier Range

Why settle for ordinary, when you can have Premier Maximum?

GREYLAND LTD Tameside Park Industrial Estate, Cheshire SK16 4PP Tel 0161 343 3830 Fax 0161 343 0608 email: sales@greyland.co.uk web: www.greyland.co.uk

DON’T MISS THE UK’S LARGEST CLEANING & HYGIENE EVENT Reserve your stand now for the best rates and best location at THE CLEANING SHOW 2019.

The popular exhibition is the largest cleaning event in the UK and attracts many exhibitors and visitors from overseas. With over 10,000

professionals regularly registering to attend this biennial industry gathering, this is an opportunity to launch new products, meet a wide range Organised by

Supported by

In partnership with British Cleaning Council

of buyers face-to-face, build your prospect databases and generate media exposure.

The Voice of the Cleaning Industry

CALL US ON: 01737 855086

WWW.CLEANINGSHOW.CO.UK/LONDON

@TheCleaningShow

CleaningShow

C&M

NEW PRODUCTS

THE Duplex 380B Turbo has been developed by Duplex. When its development engineers were asked to design a battery powered 380mm wide unit they were given one brief - make sure it has the same cleaning capability as the rest of the range but with at least one added innovation. From wall to wall and into the tightest corners the Duplex 380B Turbo is ideal for daily maintenance or deep cleaning.

According to the company, the 380B is unique - there is nothing else on the market that is battery operated, sweeps and scrubs all hard floors, dries with two different systems, and cleans and dries carpets. The 380B not only benefits

Cutting the cord

from the mechanical pick up utilised by the existing Duplex machines but it also incorporates an eco-friendly vacuum.

On hard floors the combination of twin brush mechanical pick-up, vacuum and twin squeegees ensures that surfaces are left dry. The squeegee can be easily lifted and the vacuum turned off when cleaning carpets.

WWW.DUPLEX-CLEANING.COM

2018 dates for industry-recognised one and two-day cleaning courses from Prochem Europe are now available. Courses are held at the company’s national training

Prochem announces 2018 training course dates

academy in Chessington, and cover carpet, hard floor, upholstery cleaning, and stain removal. Clear and practical, each course includes face-to-face instruction and step-by-step demonstrations by dedicated Prochem trainers, enabling attendees to gain the knowledge and confidence to clean to the highest professional standards.

For further details and a list of dates please visit: WWW.PROCHEM-UK.COM

PULLCLEAN, a door handle that sanitises your hands, is claimed to triple the rate of hand sanitisation rates and provide feedback on usage through a monitoring system. Invented by Altitude Medical UK co-founders, Dr Alex Oshmyanksy and Dr Jake McKnight when they were students at the University of Oxford, PullClean encourages people to clean their hands every time they enter and exit a room, making hand hygiene simple and trackable.

PullClean encourages people to clean their hands simply by placing the sanitiser in a more direct position and replacing two separate actions

Smart door handle sanitises hands

(sanitising and then opening a door) into one seamless movement. A tube-shaped cartridge is placed in the centre of a hollow door handle, which releases a small amount of sanitiser when a blue paddle button is pressed. Each handle also includes a monitoring system that records a variety of data, from how much sanitiser is left in the handle and when the cartridge should next be changed, to hourly usage stats compared to how frequently doors are opened. For healthcare settings this can include hand sanitisation rates across wards, shifts and even entire hospitals.

WWW.ALTITUDEMEDICAL.COM

36 FEBRUARY 2018

WWW.CLEANINGMAG.COM

NEW PRODUCTS

C&M

SPINACLEAN is to unveil a range of new commercial window cleaning equipment in Q1 2018. It is realeasing a range of water fed poles reaching heights up to 65ft (6 Storey’s high). Features include a quick release mechanism allowing the

Spinaclean to launch window cleaning range

brush to be removed in seconds, a carbon fibre neck available in 6-26 inches and a unique water shut off located on the butt end of the pole.

WWW.SPINACLEAN.COM

SALES MANAGER

Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER

THE latest line-up of powerful and effective premier cleaning

Colourful new premier range cleans to the Maximum

EDITOR

Neil Nixon neilnixon@quartzltd.com 07957 71316

chemicals from Greyland has a palette that not only bursts with colour, but also packs a powerful cleaning punch - hence the Maximum tag.

First colour off the palette is the Green-Maximum Biological Cleaner/Deodoriser 750ml spray bottle to remove organic staining and maintain a clean, odour free washroom. Next comes the 5 litre Cherry-Maximum Extraction Carpet Cleaner/ Deodoriser, a low foaming product suitable for use in either hot

or cold water carpet cleaning machines. This is followed by the 5L Blu-Maximum Highly Concentrated Multi-Purpose Cleaner and Degreaser designed for the food industry, and the 5L Lemon-Maximum Floor Gel , formulated to remove even the heaviest

Michelle Andrews michelleandrews@quartzltd.com 01737 855086 PRODUCTION MANAGER

Carol Baird carolbaird@quartzltd.com 01923 437619 MANAGING DIRECTOR

Steve Diprose CEO

Paul Michael PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES

Elizabeth Barford subscriptions@quartzltd.com 01737 855028

deposits of oil, grease and grime from hard floor surfaces. Finally, PurpleMaximum is the 4 Way Toilet Descaler that cleans, descales, deodorises, and is stainless steel safe.

WWW.GREYLAND.CO.UK

NSS’S new ride-on scrubber is joystick controlled, allowing the operator to work in a very natural position - no steering wheel or standing required. Additionally, the scrubber features a ‘conservation mode’ which uses less water and less energy, and a ‘max power mode’ that temporarily boosts scrubbing power when needed. In addition, it features a squeegee positioned directly behind the scrub brushes which recovers all the

eForce scrubber with joystick control

PUBLISHED BY

Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey RH1 1QX 01737 855086 www.cleaningmag.com

solution, even in tight turns.

WWW.NSS.COM

Annual Subscriptions 12 copies per year (10 print & 12 digital) UK: 1 yr £125; 2 yrs: £224 Rest of the world: 1 yr: £174; 2 yrs: £310

ISSN: 1473 723X © Quartz Business Media, 2018 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner.

Printed by Pensord Press Ltd, Cardiff, UK

WWW.CLEANINGMAG.COM

FEBRUARY 2018 37

DON’T MISS THE UK’S LARGEST CLEANING & HYGIENE EVENT

CONTACT US TO BOOK YOUR STAND Organised by

Supported by

In partnership with British Cleaning Council

The Voice of the Cleaning Industry

Reserve your stand now for the best rates and

event in the UK and attracts many exhibitors

THE EVENT BRINGING TOGETHER 10,000

and visitors from overseas. With over 10,000

• Contract cleaners

professionals regularly registering to attend this

• Facilities managers

best location at THE CLEANING SHOW 2019.

This popular exhibition is the largest cleaning

biennial industry gathering, this is an opportunity to launch new products, meet a wide range of buyers face-to-face, build your prospect

• Healthcare estate managers

databases and generate media exposure.

• Hospitality, leisure and retail managers

CONTACT US TO FIND OUT MORE…

• Public service providers

Vanessa Van Santen-Smith Sales Director T: +44 (0)1737 855 041 E: vanessavss@quartzltd.com

• Local government

WWW.CLEANINGSHOW.CO.UK/LONDON

• Product and service providers

@TheCleaningShow

CleaningShow

To advertise please call 01737 855086

HYGIENE SUPPLIES

C&M PRODUCTS & SERVICES DIRECTORY PRESSURE WASHER CLEANING, HOT & COLD

FOR ALL YOUR CLEANING SOLUTIONS O Hot & Cold Pressure Washer Cleaning O Hard Surface Cleaning & Restoration O * UDÉ?WL 5HPRYDO O 6 WHDP &OHDQLQJ O & KHZLQJ *XP 5HPRYDO

O + LJK /HYHO ([WHUQDO &OHDQLQJ O Fascia’s and Cladding O Gutter Inspection & Cleaning6SDFH 9DF HTXLSPHQW XWLOLVHG ZKHUH SRVVLEOH WR DYRLG WKH need for working at height O Mechanical Sweeping

:H DUH 6DIH &RQWUDFWRU DSSURYHG RXU VWDÎ? DUH WUDLQHG DQG FHUWLČ´FDWHG WR ZRUN DW KHLJKW DQG DUH DEOH WR DFFHVV XS WR PHWUHV 7HO (PDLO (QTXLULHV#UHDFWLYH FR XN 3OHDVH YLVLW RXU ZHEVLWH IRU PRUH LQIRUPDWLRQ :HEVLWH ZZZ UHDFWLYH FR XN

Products & Services Directory To reach your potential customers advertise in C&M’s new Products and Services Directory. Contact us today to discuss your requirements: Michelle Andrews • 01737 855086 • michelleandrews@quartzltd.com

WWW.CLEANINGMAG.COM

FEBRUARY 2018 39

JUST ADD WATER

YOU CLEAN. WE’LL TAKE CARE OF EVERYTHING ELSE. With JUST ADD WATER from Kärcher, floor cleaning couldn’t be more simple. For a fixed weekly cost, which includes all detergent and consumable parts plus planned service visits and a 3 year manufacturer’s warranty, JUST ADD WATER enables you to get the floor cleaner you need, not just the one you can afford – so you can focus on cleaning and we’ll take care of everything else.

Every customer is unique. That’s why Kärcher offers free site surveys and demonstrations of its award-winning cleaning solutions, to ensure you get exactly the right combination of machine, brushes and detergent to suit your needs.

To find out more about JUST ADD WATER from Kärcher visit www.karcher.co.uk/justaddwater and tell us about your cleaning challenges – we’d love to help.

FIXED COST CLEANING FROM KÄRCHER 3 ALL-INCLUSIVE CONSUMABLES

SCHEDULED SERVICE VISITS

EXTENDED WARRANTY

Model shown, B 80 Walk-behind Scrubber Drier

www.karcher.co.uk/justaddwater

email: cleaning@karcher.co.uk