Bamboo Airways - More Than Just A Flight

Mr. Nguyen Manh Quan CEO of Bamboo Airways

Dear partners and customers,

Airlines are said to “chase the sun” all the time. This evocative comparison is particularly true for Bamboo Airways in both literal and figurative senses.

Since its founding, Bamboo Airways’ ultimate goal has been to increase added value for passengers, partner networks, and society. Compared with nearly seven decades of domestic civil aviation, the development history of Bamboo Airways is yet to be long-standing but certainly filled with pride and many achievements.

Launched on August 8th, 2018, Bamboo Airways quickly established itself among three leading Vietnamese airlines regarding scale and market shares just one year after the first commercial flight. In addition, Bamboo Airways has set many new benchmarks in Vietnam’s aviation, especially in service and personnel.

The brand of Bamboo Airways has won passengers’ trust and confidence for its dedication and hospitality. Bamboo Airways has spread its wings to 21 out of 22 domestic airports, including airports that had yet to connect with major cities, thereby giving leverage for the economic and tourism development of many potential destinations in Vietnam.

With the ever-changing market comes new and emerging trends. Global aviation has to place a great emphasis on safe and sustainable development more than ever.

Chasing “the sun of value” in the new phase, Bamboo Airways determines three core pillars in business: Exceptional and dedicated service quality, Leading on-time performance, and an Expansive intercontinental network.

We strongly believe that Bamboo Airways’ brand will continue to be a symbol of significant added value for domestic and international passengers and partners worldwide.

With your support and companionship, we hope for an even more glorious future.

Thank you!

ABOUT US

Bamboo Airways, founded in 2017 and taking to the skies on its first flight on January 16, 2019, is Vietnam’s first private airline aimed at international services.

Throughout our journey, we have had one constant goal: Trailblazing in setting new benchmarks in domestic aviation while maintaining international operational capacity and safety management.

Bamboo Airways’ flight network has contributed to streamlining critical air traffic in many destinations and promoting socio-economic development while putting many Vietnamese attractions on the international tourism map.

It has now established itself as one of Vietnam’s three leading airlines while constantly leveraging services in pursuit of the full-service model.

VISION

Bamboo Airways aspires to be the renowned airline of choice for unique journeys that embrace the imprints of Vietnamese culture.

MISSION

Bamboo Airways constantly promotes connectivity between destinations to contribute to developing the economy and cultural exchanges while bridging Vietnam with the rest of the world.

CORE VALUES

• Safety: Ensuring safety on every flight is our ultimate goal.

• Punctuality: We fulfill utmost responsibility for passengers’ time and benefits through high on-time performance.

• Customers first: We always place our customers in the heart of business to constantly leverage service quality and offer aboveexpectation journeys.

• Transparency: We always ensure transparency in every relationship with our customers and partners.

• Partner and Social responsibility: We constantly strive for the sustainable development of our partners while fulfilling social responsibilities to our very best.

• Healthy workplace: We value our employees’ wellness as every employee is an equally important asset to the company. We respect and encourage their dedication to joint success by creating motivational career paths.

JOURNEY OF SPREADING OUR WINGS

Bamboo Airways established

• Bamboo Airways officially launched

• First narrow-body aircraft welcomed

Audit (IOSA) certificate received

• First wide-body aircraft welcomed

• Became one of the three leading airlines in Vietnam

• Became the 300th member of IATA

• First Lounge by Bamboo Airways opened

• First regional jet welcomed

• Agreement signed on aircraft engines valued at $2 billion with General Electric in the US

• Agreement signed on aircraft equipment and engines valued at €2 billion with Safran in France

• First non-stop flight to the US conducted

• One-millionth member of the Bamboo Club welcomed

• 100,000th flight operated

• First regular non-stop routes to Europe and Australia launched

ON-TIME PERFORMANCE

Chart: Bamboo Airways has been the most punctual airline in Vietnam since its establishment

NETWORK MILESTONES

IN 2019:

• First domestic Ho Chi Minh City - Hanoi route operated

• First regular route to Asia operated

IN 2021:

• First non-stop route to the US operated

+ First non-stop Ho Chi Minh City - Dien Bien route in Vietnam’s history operated, expanding operations to 21 of Vietnam’s 22 airports.

IN 2022:

• First regular non-stop routes to Europe operated.

• First regular non-stop routes to Australia operated, including the trailblazing Hanoi - Melbourne non-stop route.

DOSMETIC NETWORK

We have developed an extensive domestic network connecting 21 of Vietnam’s 22 airports, boosting local economies. In addition, Bamboo Airways has been a trailblazer in conducting the first-ever domestic routes in Vietnam, connecting airports with limited infrastructures, such as Con Dao, Rach Gia, and Dien Bien.

INTERNATIONAL NETWORK

In addition to promoting the development of the domestic flight network, Bamboo Airways has expanded its international presence to significant airports in Asia, Europe, Australia, and the Americas, propelling Vietnam into the position of Southeast Asia and Asia’s aviation gateway and creating leverage for its tourism sector.

The core strategy of Bamboo Airways is to connect destinations of potential, promoting the Vietnamese people and culture to the rest of the world.

MODERN FLEET

Bamboo Airways operates a diverse fleet of wide-body Boeing aircraft, narrow-body Airbus aircraft, and regional Embraer aircraft to meet the operational requirements of domestic and international routes with varying ranges and payloads. It is the first private Vietnamese airline to fly wide-body aircraft and the first carrier to introduce Embraer regional jets to Vietnam.

Fleet expansion plan: 35 aircraft by the end of 2022, 42 by 2023, and 100 by 2028.

Developing regional connectivity does not have to be followed by costly infrastructure enhancements at smaller airports in Vietnam. With the capacity and performance of E-Jets, Bamboo Airways has launched new routes such as Hanoi - Con Dao and Hanoi and Ho Chi Minh City - Dien Bien. Routes can be upgraded with the operation of jets to provide a better experience and reduce costs, thus promoting Vietnam’s domestic connections.

Representative from Embraer.

DEDICATED SERVICES

Our cabin crew on every flight are “sky ambassadors” of Bamboo Airways and radiate a sense of hospitality and dedication to passengers. Believing “what comes from the heart, goes to the heart,” our cabin crews welcome passengers with a bright smile and one hand on their hearts.

“Throughout the journey, our “sky ambassadors” pay special attention to passengers and provide wholehearted support to make them feel valued and cared for.

The customer satisfaction rate at Bamboo Airways is 4.5/5

APPEALING JOURNEY

On the journey to bringing the most fulfilling experience to passengers, Bamboo Airways puts its heart into every detail at every touchpoint.

Culinary quintessence:

Diverse in-flight menus embrace the quintessence of global food culture and are constantly updated to offer new flavors and experiences on every flight.

Excellent entertainment:

The Bamboo Sky entertainment system and inflight magazine provide relaxing moments to passengers. Entertainment options are periodically updated.

In the hope of offering a world-class flight experience at every step of the journey, Bamboo Airways has focused on optimizing the passenger experience at every touchpoint.

FIRST LOUNGE BY BAMBOO AIRWAYS

We operate the largest private business lounge chain in Vietnam, including six First Lounges by Bamboo Airways at six major airports: Noi Bai, Dien Bien, Con Dao, Phu Quoc, Quy Nhon, and Cam Ranh.

First Lounge by Bamboo Airways is elegantly designed with many distinctive areas to meet the differing needs of passengers.

Diverse menus embracing tasty local flavors from each destination send passengers to Cloud 9 before even boarding.

FLEXIBLE PRODUCTS

For every passenger to have a chance to fly, we have applied diverse and flexible fare classes: Bamboo Economy, Bamboo Premium, and Bamboo Business.

Bamboo Airways has also developed the Bamboo Club loyalty program, which offers additional benefits based on a unique privilege system.

PRESTIGIOUS AWARDS

• Airline with the Best Services

• Asia’s Leading Regional Airline

• Favorite Carrier of Golfers

• Best Cabin Crew in Asia

• Most Improved Airline in Asia

Bamboo Airways is proud to offer millions of passengers a journey to explore Vietnam and the world at an affordable price and with quality services that embrace a spirit of hospitality, thoroughness, and dedication. We believe this means “More than just a flight.”