uiux portfolio

D E S I G N

PORTFOLIO Qianhui Qin

Qianhui Qin Bachelor of Engineering in Architecture During my recent studies, I focused on Design Research and UX Design, integrating these new skills with my background in architecture. My experience has prepared me to tackle challenges while working in interdisciplinary teams.

No.149, Yen-Chang Rd. Shanghai, China

[+86] 18070920827

quanquanqin@gmail.com

content

01 02 03 04 05

In My World

Product Design to Make Remote Work More Comfortable and Efficient

We-Read Library

P. 04

AR App design for Improving people's reading experience in libraries

P. 12

Plan Your Trip APP

P. 22

ANK Community

P. 32

Other Works

P. 40

App that help people complete travel plans more efficiently

Service Design that pays attention to old people's diet healthy

Conceptual design to explore class differences

01

IN MY WORLD

-

2021/8 2021/12

A product helps people enhance the experience of

background 70%

working remotely in a public space by blocking out distracting information and creating a private environment

#designresearch

#UX

#ActionResearch

#telework

Seventy percent are willing to give up the traditional office in favor of flexible work.

High demand for non-office public space

A good environment helps to increase creativity

With the development of Internet technology, the number of freelancers has increased. Many people work remotely, and there is a high demand for public office space( Such as Cafes, parks, restaurants, etc. ). Now, the Asia-Pacific region has seen the world's fastest growth in demand for flexible office space.

The decor, aroma of coffee, and white noise (soft music, low-pitched conversation) can help people’s brain process information more smoothly, allowing them to work better or think more abstractly creatively.

However, excessive noise immediately destroys concentration.

Secondary research Interference in public places The sound of the cashier A tourist taking a The sound selfie with of the a flash waiter taking the Someone order was answering the phone loudly

People's views on privacy of public space

A mother is yelling at the baby bear

A tourist taking a The selfie with The dog is young a flash barking in lovers are the garden quarrell ing The customer opened and closed Someone is the door eating repeatedly strange smelling food

Public space ith some environmental information removed

public space

private space

w

The definition of public space and private space hen certain information is excluded, a private space is formed :

W

.

Worldwide, only of employees feel engaged and motivated at work, have relatively more privacy and are more satisfied with their workplace onversely, of employees who were strongly dissatisfied with their office environment reported a lack of engagement.

11%

; C

63%

The disadvantages of too much information

have problems concentrating

more prone to error

harmful for both physical and mental health

It takes an average of minutes for the mind to return to the task at hand each time an interruption occurs.

A large amount of fragmented information will affect people's judgment ability and increase the error rate.

Long-term exposure to information overload can affect blood pressure, heart rate and breathing rate. It may also lead to anxiety, confusion, ignorance, etc

23

insight More and more people choose to work in public places, because the right amount of information can help people improve their work efficiency, and a good environment is conducive to creativity.

But too much information can have the opposite effect. Too much distracting information in public places can seriously affect work efficiency.The difference between private space and public space is the amount of information.When people need public space to get their work done, people who have private space are more productive

Competitive Analysis

interview

There are many ways to block out distracting information in public places, so here's a look at the sound blocking devices on the market.

basic function

earplugs

airpod pro

airpods max

3M soundproof earmuffs

Passive noise reduction

Active noise reduction

Active noise reduction

Passive noise reduction

play music

play music

2021/6/13-2021/6/14

Cafe on Air Huaihai Road, Shanghai

S. Engine Coffee Xintiandi, Shanghai

cost shielding effect advantage

disadvantage

Excellent portability

cheap

ù Noise reduction is not good enough

ù

Wearing it for a long time can cause bacteria to grow in the ear

Sound quality is good

ù Too small and easily lost

ù

Wearing in-ear

headphones for a long time can damage hearing

ù

Wear easy to cover

ù There's a stethoscope

to cause pressure on the skull

ù

portable

L

ù ow comfort, easy

sweat

Random interviews with people working in coffee shops on weekdays and ask them the following questions: 1- How do you like working here?

2- How do you eliminate distractions from your environment?

3- What information can't you accept?

4- What devices/tools/methods do you often use to block information from the outside world?

5- Why do you like to work in public places (not offices)?

6- When do you need privacy?

Don't breathe freely effect, you can hear your own breathing and pulse

Observation Notes

More and more people choose to work in public Spaces. In Shanghai downtown cafes, restaurants and other crowded places, observe people's public space office situation.

vlogger 21

Designer 29 He have to share a small coffee table when he have to work in a hurry. It's hard to move a mouse.

In order not to interfere with each other, people who work with computers have to sit apart.

In order to focus on work, he stayed a seat away from the couple next to him while wearing headphones.

They sat outside the restaurant and tried to glass out the noise inside.

Bring a lamp and create his own personal study space in a crowded coffee shop.

They chose a separate table, isolated from their surroundings.

It's a disaster! The waiter walked up and down beside her, and she was very upset and could not concentrate on her work.

The people next to her kept bothering her. She didn't know how to remind her that she wanted to work alone and quietly.

insight In a crowded public space, people try to create a working environment by wearing earphones, sitting apart and wearing lamps. But these methods have limited effectiveness and people are easily disturbed by their surroundings.

Data analyst 33 writers

35

As a freelance blogger, I like to work in cafes. I like cafes with cubicles, and if they don't have cubicles, I head for a corner seat, preferably one with no one next to it. Because I

don't like prying eyes when I'm editing videos.

The aroma of a cafe gives me inspiration. But I also hope to have a relatively independent "private space", the lack of distance between people makes me anxious. And I don't like waiters who ask questions all the time. I wanted to feel the atmosphere of a cafe while keeping my own space.

I have a lot of temporary assignments and work out of the house a lot. I always have to deal with crowds and loud conversations in downtown cafes, which makes me very annoyed.The shop was like a wet market, with screaming children and ignoring parents. I always wear noise-canceling headphones, but my ears hurt over time.

I couldn't work because I had to take care of my kids at home, so I came to work in a cafe.

However, there are too many people in the cafe, and the noise of the people next to me always affects me.Even if I wear headphones, I can see the waiters walking around.

insight People may need coffee shops for both subjective and objective reasons.

However, the disadvantages of coffee shops (such as too crowded, lack of distance between people, noisy, etc.) can interfere with people's concentration. People lack the means to cope with information overload.

Brock Wu’s Journey Map

About

Core Needs

28 Years old.

Rent apartment in Chegndu, China Freelancers, film cutter

Motivation

« Have high requirements for acoustic environment « Get graceful working conditions.

Pain Points

« Cafe with light music and elegant decor « Coffee lover « Free wifi

« It's hard to find a quiet cafe « There are always too many people. There is a lack of distance between people « Often interrupted by waiters

Problem The cafe was too crowded to have a separate table, so he had to share it with others

Problem The waiter kept recommending new coffees and couldn't do his own thing

Problem

Problem

The children next to him kept screaming, and he couldn't hear the phone

Problem He felt uncomfortable

because he could not shield his eyes from the people around him

Action Action Find a coffee shop

Turning on the computer, he began to read

Action Constantly answering the waiter's questions

Action

Action

Try again to start looking at his files

Get a call from a

customer

Action

Action

him to keep his voice down

holding each other

Ask the person next to

Walked into the store

Start to work

He is always distracted by all kinds of external information, so his work efficiency is very low

Pick up the phone

Action

Out of the corner of his eye, he saw young lovers

Continue to work

He couldn't bear it anymore and left

Leave

NEEDS "I wanted to feel the atmosphere of a cafe while having a private space to work in."

"If only there was a way for the waiter to know I don't want to be disturbed."

"I want to filter out the noise around me without affecting my ability to listen to music or answer the phone."

"I don't want to see the person next to me, but I need to see my computer."

"I want to start working anywhere, anytime, without being distracted by my surroundings."

Provide reminders like "do not disturb" and people will not come forward to talk when they see it

Create personal sound environment based on noise reduction principle. It filters out distracting noise while retaining the experience of working in a public place.

We only need to look straight ahead at the work, left and right vision is not required

Provide highly portable products

OPPORTUNITIES Filter out certain information to form "private space within public space". At the same time, do not take up other people's space

Filtering visual information irrelevant to work can be achieved by controlling the Angle of vision

Since it is used in public places, the appearance also needs to be beautiful.

insight When working in public places, you will receive all kinds of visual and auditory interference information. Trying to deal with these distractions can reduce people's work experience and productivity.In this case, people will lose confidence in telecommuting,and cafes may also lose their potential customers.

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How do we create a private environment in a public space to help workers filter and delete excessive information, and how do we balance the content of information so that they can stay productive?

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White noise means that the power of the frequency components in a piece of sound is uniform in the entire audible range (20-20000HZ). It has the function of neutralizing ambient noise.

Problem Statement People who work in public places may be forced to accept too many distractions, making them less productive

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In public people are always forced to accept irrelevant visual information despite their reluctance.

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CONCEPT

Use a headset to help users narrow their field of vision.

Use your phone to control the device to block noise and play music.

Headphones block noise and block out major distractions.

The device provides a visual screen to help create an immersive space.

Sketch filter noise Noise-canceling headphones block out ambient noise and allow users to play the music they want

Noise

Working area

Narrow your field of vision Physically isolate irrelevant information around them, helping users focus on the work at hand

environment simulation The device can play videos, simulating the real environment. Users can go beyond space constraints and enjoy a better working experience.

editable Users can customize the virtual environment and music mix, and adjust the noise shielding level to create the most suitable private work environment for them

TESTING

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02

We-Read Library 2021/2-2021/6

An AR APP that can quickly acquire and share book

information and help people to participate in book clubs, aiming to improve people's reading experience in traditional libraries

Secondary Research In 2020, the per capita reading amount of paper books in China was only 4.70, which is less than most countries globally; the number of libraries is insufficient, mainly traditional libraries. There are 3,076 independent public libraries at or above the county level; the total collection of shared libraries nationwide is 789 million books (pieces), and the per capita public library collections are 0.58.

Complex library retrieval system

# Augmented Reality # design research # UX

Outdated and

231

146

Boring and

unattractive traditional paper books

Mary

30% 65

#Book Club

八亿 Participants Each year on World Book Day, a series of book clubs attract more than 800 million people;

Cities More than 400 cities across China have held reading clubs

Make friends Emerging activities Many people say Reading parties that reading can help them meet more friends

have become popular activities in cities, and more and more young people participate in them.

Hard to find the books you need

single books and a lack of ebook resources Vivian # Romantic Fiction The Moon

Complicated search steps in the library, and long queues for borrowing books

The development of reading club in China

And Then There were None

Lack of communicat ion and low utilization rate of public sharing areas

Library borrowing rate according to age group

Reading type

In China, young adults (18-39) account for a large population base, but they have the lowest borrowing rate.

At present, people mainl and novels, and are not i require in-depth underst and prose.

According to the "Research on Chinese Library Reading Report 2020":

E-book vs paper bo

The biggest reason young people don't go to the library is that they are too busy with work. In addition, the poor library experience has become an important reason

People's touch with digit by year, and it has develo important as paper book

Detailed information > Dave and 2 orhers joined

231

146

Join

65

Background We have collected user feedbacks from traditional libraries in different regions. The results are as follows:

Dimov

a.

# Thriller Misjudged 231

b.

30% 146

c.

65

d. e. a.

MIKE

b. c. d. e.

# Horror Fiction

Any recommendation?

231

146

65

Difficulty degree of the library borrowing process Difficulty degree of finding the books you need in the library Visual comfort degree of books in the library Overall satisfaction degree to the library Understanding the degree of library resources & services

Insight: People don't know enough about the service range of traditional libraries, the borrowing process is cumbersome, the reading form is single, the experience is terrible, and the satisfaction is generally low.

INSIGHT: As for the low borrowing rate of Chinese young people in the library, the traditional libraries has become one of the essential reasons affecting the borro borrowing are mainly film and television originals and novels, and young people joint reading forms ( Such as book club) and digital reading

d

Questionaire e made a questionnaire and published it on social media (WeChat) through the questionnaire star. students and 23 full-time employees.

W

e received a total of 58 valid survey results from 18 to 35 years old, with 35

W

Read Popularization of poetry Reading poetry is one of the most popular forms of reading among young people

Choose

Currently commonly used methods to improve the interest and efficiency of reading

tal reading is increasing year oped into a reading way as ks.

e poor experience of owing books; the types of e are more likely to accept

Influence degree of comments on your choice of books Does not affect my choice at all

ow do you know about books?

H

How do you know about books a. Book club

b. Reading notes

c. Creative Books

d. audio and video

Book score website high score list

b. Reading notes (keywords, core ideas, sub-thesis, sentence excerpts, etc.) to assist in understanding the content.

o you activelygive people likes?

D

%

76%

o you Would you like actively leave to refer to book reviews ? others' book reviews?

D

The purpose of communication with people when reading

Critics recommended it on social media

Seeking emotional identity

O

Improve reading efficiency and reading speed

Recommended by friends

know other’s reading preferences

Library Bulletin

Get recommended books

ffline activities (reading clubs)

at will attract you to read a book

Most people are willing to communicate with others when reading, but

there is still a certain percentage of people who prefer to read alone.

Wh

The impact of messages on reading

Book reviews/sales popularity

Help to understand the article Get emotional resonance Broaden the breadth of thinking boost reading efficiency

The genre/publisher/author

Book quality

Insight: At present, there are many ways to attract people to read and improve reading efficiency. A large number of people join book clubs to improve reading efficiency. However, the books in the library are still dominated by traditional characters, and these methods to improve reading efficiency have not been used on a large scale.

32

Exchange insights, obtain different perspectives

Binding visual design sense

d. Use videos, motion effects, pictures and other media to visualize and visualize text content.

o you use the social functions in reading software (such as WeChat Reading)?

D

7 1%

riginal books of TV series/movies/songs/games

The quality of the storyline& content

c. Use a variety of creative methods to process paper, so that the content presents different forms of expression full of interest.

60%

O

People mainly learn about a book through scoring websites and film and television promotion, but the library has insufficient publicity. a. Hold a book club, where many people read the same book/the same type of book/ the same author's book.

reading-social acceptance

Decides whether I want to read this book

Ratings have a great influence on people's choice of books

ly read original films interested in books that tanding, such as poetry

ook

Communicate

Picture-to-text People tend to choose books based on ratings and sales

Insight: when selecting books, young people pay more attention to the ratings and comments given by other readers

There is no help

interference reading Lose the pleasure of thinking Messages in books are helpful to readers in many ways, but in some

cases it is not suitable to have messages.

Insight: Despite the controversy, young people have a higher overall expectation and acceptance of social behavior while reading

Interview

Persona

Xu Shi

B

io

Xushi is a sophomore who

19

C

C

hongqing,

currently lives alone and likes

hina

to spend time with f riends.

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l

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0 /8/ 9

Time: 2

21

2

Location: Student

M

D

ormitory

ethod of convening: Appointment

C

of interview time on We

hat

Participants: college students

0 /8/ 0

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elieve Stress

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Participants: college students

interview, including five college students and four working people. We want to understand

the participants' difficulties in the process of borrowing books and some questions about

iscuss what is a good borrowing experience

emotions, feelings, and solutions.

ead and share feelings with f riends

p

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19

F

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IT

eeling

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bookshelves

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It is not easy to read large sections of text

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e

She can't figure out the location of

Intuition

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ende

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udging

onfused about the library retrieval system

Identify

Introvert

J

ains

Age

Extrovert

Thinking

Improve reading volume and speed

A total of 9 participants participated in the

3. Think about ways to improve reading efficiency and fun .

hat

Participants: college students

1. Explain the reasons for not going to the library

4D

ethod of convening: Appointment

Key questions

2.

3

Persona ity

istressed about not being able to share reading

obile Apps

Social

N

etworks

feelings in time

Xu

KK

TAO

Student 19

Student 23

Student 23

"I want others to see

"When reading halfway,

"I shouldn't waste time

and hear my

if I find that the book is

choosing and finding

thoughts, and I also

not what I am interested

books, which will

want to see other

in, I will be disappointed."

exhaust my patience."

people's thoughts."

Taotao

B

io

Tao Tao is an administrative

32

employee of a university,

C

Shanghai,

Bai Tao

Lee

Ke Ke

Staff 25

Lecturer 39

Engineer 33

living alone with a cat. She

hina

likes reading very much.

G l R Q

l

oa s

Persona ity

elieve Stress uiet environment for reading

"When I am reading, I

"I don't want other

"At the book club, I can

hate being f requently

people's comments to

hear different opinions

disturbed by people

influence my selection,

f rom people f rom all walks

looking for books

so I prefer to discover a

of life. I like the feeling of

around."

book by myself."

broadening my horizons. "

Borrow the book she wants quickly

Intuition

udging

H

ate to be disturbed by too much information

D

F

eeling

Perceiving

T ch & e

She can't figure out the location of bookshelves

the reading experience.

Sensing

J ains

People need to understand other people’s reading feedback, but other people’s comments may hurt

Introvert

Thinking

p

Insight: It cannot get information quickly, so it takes too much time and energy to find the right book.

Extrovert

isappointed when finding a book that does

not meet her expectations

IT

Internet

Software

M

obile Apps

Social

N

etworks

Current Emotions

Xu Shi’s Library Journey

Bios

This weekend, she is going to borrow a few books from the public library.

However, she does not have a clear goal. She intends to come and see what books she is interested in. XU usually likes to read romance novels, but she does not come to the library often. Hence, she is not familiar with the library borrowing process.

Xushi is a sophomore who currently lives alone and likes to spend time with friends.

d ar ili can an m t s m te fa nd er s of ys d y s a l e e e s c e al e un ic tiv ces pla th 't rv ev us i a n e l r d o t to re r he ea ca s re d e nd is ry p or t o r e te h a e t h f a a . S es . T lic Sh br h ts ed urc y. e li arc an ed mp s s p u o y h se w u o e ap t nf es ar nf o c H ith kly sh o Co e r libr C to w uic re th e is e . q h h t w ook b

ad d re an r st s. n t ' r a io e lo e an be at t cl g im c c m lo o tin t he u k e is n et any . S lf n oo h g d e b . T n ill m te h e et tio st g ra oks th t ps ica gh, in U d u om us o n d Fr e b 't fi in no r c th an e fte c a

Needs © © © ©

Challenges

Confused about the library retrieval system

Relieve Stres She can't figure out the location of Socialize, Enjoy Lif bookshelves

Read and share feelings with friends It is not easy to read large sections of text

Improve reading volume and speedDistressed about not being able to share reading feelings in time

d un ed fo est e ok e r h sh bo sh nte hic k s o h i w hi bo ug e is w . T er o a d o d th sh n te h Al ory 't k in eet s. fin . o n e e to bl teg es os pp t m ion py sa no tat ita ca do ho i r p D id ec a .

Ir e he o c H kes d xp th , s k t i l n e i oo b

't an h 't c n . it a d ra he t w e . C oo fo w S h d . t t d en . te m ai o d te nt ay in nt W borr in n . o o w i e F t r o c ta n o d. pp ur pp the gh tie e t sa e c fie a i i a s s e r d h i p lin ti .

D ar rs ry e t m ng s.

Sa ook I h e e r s th V ha lo ook b o s b ht

rig

Thoughts

& Feelings Go to the library often Don't go to the library often

Emotional experience

Phases of the journey

Go to the library

Retrieve

Look for books on the shelves

Browse & Select

Read

She wants to borrow a novel that is easier to read this weekend Recommendations

Search the specific location of the book

Find the book according to the retrieved bookshelf location code

Find the right book

Read in the library reading room for a while until the library is closedTake the book home

Recommendations

Recommendations

Recommendations

Recommendations

©

Add homepage guidance

Problem Statement

© Simplify search system © Remove keywords that are too professional © Add fuzzy query

© Improve library guidance function

© Can see people’s comments on different books at the same time

© Can quickly understand book information without having to read © Recommend similar books

Borrow books and leave

Recommendations © Leave a message in the book at any time © Organize reading Interest Group/Reading Club

Recommendations © Simplify the process and book in advance © Open a fast lending channel

At present, the traditional library experience is poor. People are not clear about the scope of library services. Too much time is spent on selecting and searching for books. The borrowing process is cumbersome, and it is impossible to share reading experiences.

How do we solve these problems in traditional libraries to improve people's experience, and at the same time, help people increase communication in reading?

Ideation

Lofi-AR

Start brainstorming about ho to improve the library experience rom the five different services that the library can provide borro retrieve navigation reading choose e think of related content inally I decided to choose the most suitable ays of presentation and the most potential part from three aspects choose books reading sharing respectively and continue to think w

:

. F

,

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View comments

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w,

Actual cene esign View book information

d

Navigate to find books

, w

w

(

,

,

,

)

.

learn about other readers reading feelings or recommendations in a large number of books '

Sketch

uickly obtain relevant information after selecting a book

uickly find the selected books

q

q

Extended reading-"Not just words"

Open communication channels

he videos pictures audios etc that appear during reading can not only assist people ith disabilities such as text dyslexia in reading o ever they can also be used as supplementary information to deepen your reading

conversations are prohibited in the library e can send conversations re uest online communication or publish book club invitations In this ay you can understand the other person s reading preference and also understand the other person s reading progress

T

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.,

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q

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ry to test in real scenarios iven the problems that readers may encounter in different scenarios and the information they ant to obtain participants are invited to propose improvement needs and ideas he scenarios are as follo s hen looking for the target book standing in front of the bookshelf classification hen selecting the book type and version hen the book is obtained hen opening the book hen reading T

,

w

,

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ithout opening a book you can uickly access book information such as author brief introduction category tags etc W

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Depending on your

needs you can choose to form interest groups or reading groups and read together You can also choose to display "Do not Disturb" and read alone ,

.

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of messages such as mood feelings comments etc to enhance the interaction bet een readers ,

,

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.

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w

Immersive reading adding dynamic effects/videos/ pictures readers can interact ith them enhancing the interest and reading efficiency of books ,

ooks found online search or homepage recommendation vie informatio

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.

Conclusion Quick presentation of information 5 Improve the efficiency of selection 5 Improve reading fun and efficiency 5 Improve visual comfort and reading experience

Comments & Messages

Book club

5 Provide book selection reference

5 Exchange insights and gain different perspectives

5 Share reading feelings at any time

5 Emotional identity

heck around heck the reading status of people around you ooking for similarities find people ith the same reading preferences in the library

C

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f ine ind books on the spot in the library (O fl

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Design

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Based on previous interviews and research, people want to get more information and see more intuitive images for the shortcomings of traditional libraries. As shown in the figure above, some scenes will be displayed in AR. No glasses or other equipment is needed. We choose mobile phones or pads that are more convenient to carry, scaning to obtain library service guidance, other people's messages and comments, and increase exciting reading. People can even initiate invitations to book clubs.

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he social homepage displays the dynamics of other readers. o prevent the emergence of "social alienation", users are advised to only post library and read the related information.

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Suzanne Collins

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The Hunger Games

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The quality of story, prose and pace are perfect.

Suzanne Collins K825.6 2nd Floor, Shelf A, Row A3

20

20m away Turn Left

20

Book information card The book information is floating right above the navigation window.

Page information includes book name, author, shelf number, location information, and walking directions.

The direction prompt changes instantly according to the positioning.

Book Navigation After selecting a book on the page, the app will provide the user with the target book navigation, showing the direction and change of the route in real time. This interface is for users who have already selected a book.

Author

A fun adorable book ~

20

The Lincoln Highway

A master at work.

The quality of story, prose and pace are perfect.

2 Sisters Detective Agency

A fun adorable book ~

Feeding the Soul

Great!

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20 20

The Last of the Moon Girls

A must have This book put me through the ringer, and I'm still feeling the aftershocks.

20

Access Comments By identifying the spine, users can view all the messages in the interface without removing the book. Users can write down their reading mood, feelings, and reason for recommendation in a few sentences and interact with the next reader.

+ Follow

Suzanne Collins

2 Sisters Detective Agency

20 20

A children’s classsic

Little Blue Truck's Halloween 20

The Hunger Games

Little Blue Truck's Halloween

Feeding the Soul

Great!

When Never Comes

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The Last of the Moon Girls

A must have This book put me through the ringer, and I'm still feeling the aftershocks.

Biography

Author

Suzanne Collins

+ Follow

Audible Sample

Suzanne Collins has had a successful and prolific career writing for children's television. She has worked on the staffs of several Nickelodeon shows, including the Emmy-nominated hit Clarissa Explains It All and The Mystery Files of Shelby Woo. Collins made her mark in children's literature with the New York Times bestselling five-book series for middlegrade readers The Underland Chronicles, which has received numerous accolades in both the United States and abroad. In the award-winning The Hunger Games trilogy, Collins continues to explore the effects of war and violence on those coming of age.

Image

Audible Sample Image

All books of the author

Mockingjay

4.5

Catching Fire

4.5

Reviews(99+)

4.5

Gregor and the

Prophecy of Bane 4.5

Gregor and the Code of Claw 4.5

The Hunger Games

[film] Clip

View more Aug 11, 2021

Vivian Hold your prejudice about the plot, it was amazing.

3

Aug 11, 2021

K.AA Amazing Read!

20 Aug 11, 2021

Lilly If you haven't already read it, do it!

11

Add Review

#Children's Dystopian Fiction

The Hunger Games 4.5 2 : 06 / 5 : 37

Reviews(99+) Vivian

Aug 11, 2021

Flew through this fun, summer read.

3

K.AA

2 : 06 / 5 : 37

Aug 11, 2021

Hold your prejudice about the plot, it was amazing.

Borrow Now

Lilly Vivian

11 Aug 11, 2021

Short, Sweet Read.

3

K.AA

Aug 11, 2021

Amazing Read!

20

Add Review The Path to Allegiant 4.5

The Best of Friends 4.5

The Good Daughters 4.5

Chasing Fireflies

The Long

Way Home

4.5

4.5

Borrow Now

One By One 4.5

Extended reading card Extended reading can display different related videos based on the content of the paragraph, such as related movies, official commentary videos, or animations. Support full screen playback;

20 Aug 11, 2021

If you haven't already read it, do it!

Related Books

2 : 26 / 5：37

The Hunger Games

[film] Clip

#Children's Dystopian Fiction

The Hunger Games

2 : 26 / 5：37

Related Books

Book Information Identifying the book cover displays related information: book author, book tag, rating, review, and related book recommendations. The user can view all the reviews when the user does not have a clear goal. That is an essential reference for choosing a book.

The Path to Allegiant

4.5

The Best of Friends 4.5

The Good Daughters 4.5

Chasing Fireflies 4.5

The Long

Way Home 4.5

One By One 4.5

Extended Reading When the user opens the book, the app will display relevant information by identifying the content of the book page. That will provide more forms of reading, such as videos, motion effects, audio, etc. The purpose is to improve users' reading efficiency and interest in books.

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In order to test the effect of AR, I used Unity for user testing. With the help of the Vuforia plugin, I tested book searching and the page content augmentation function. Finally, through the test, users believe that this method dramatically improves the convenience of book search and increases their interest in the reading process.

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Plan Your Trip 2021/4 2021/5

03

A travel planning APP helps users make travel plans quickly and efficiently through filtering information, personalized customization and more comprehensive functions.

Secondary Research In recent years, with the improvement of living standards, people begin to pay attention to travel experience. The number of tourists at home and abroad increases year by year, and more and more people choose to make their own travel plans.

What factors prevent people from tra

Through observation and interview, we obtained the travel planning methods of people around us.

insufficient budget

have no time

It's hard to plan a trip Not interested in traveling

#designresearch # UX # uI

Don't know where to go travel companion else

Bookings Forms

Plan with a notebook

Find travel guides in books

It's funny, people can discover the walkthroughs for themselves. However, all the information needs to be searched by ourselves, so this method is time-consuming, inefficient and immature.

Direct access to the official, through most people's practice of the travel route, not easy to make mistakes; But I don't get the pleasure of making plans.

Completely DIY, rely on all paper materials to obtain travel information, and then plan in the notebooks.

Use ready-made guides directly from travel books, and then obtain some necessary information through the Internet and paper materials.

Traveling Ways

foreign

Telephone counseling

Travel companies can customize Tours and ticketing services or offer tour groups based on customer needs.

Quick and easy. However, due to its high price and strong commercial nature, this approach will be based more on the interests of tourism companies.

domestic

Use a travel planning app

Complete a series of activities such as information collection, plan customization and ticket purchase with the travel planning app.

Funny and efficient as well. You can see other users' feedback on different routes. However, the large amount of information may interfere with the user's choice.

conclusion More and more people begin to m for themselves. People are used to plans and booking tickets using P

mobile apps, but difficulties in pla hinder people's travel.

survey We published a questionnaire about tourism on the Internet and received 109 valid questionnaires

aveling?

Gender

Will you

make

travel plans?

Why do you

choose

What I am interested in

48%

52%

Destination Security

73%

visit this country/city ?

to

(historical culture/natural scenery/human development)

n

The overall cost of the trip and the price level of the destinatio

d

The local foo

Local male

development level

(urban construction, traffic conditions, etc.)

female

YES

age

Would you

like

to

someone else's

refer

travel

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choose

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to

y

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|

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e

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quality of scenic spots

d

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telephone reservation

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m

Airline website

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spot ticket Price

advertising

guide

website

and recommend

Travel agency recommendation

conclusion

1. People prefer to do travel planning quickly on mobile devices.

o making travel

PC Online or

anning often

Variety show

Live

platform

Outdoor advertising

Literary

works

2. People are willing to refer to the experience of others.

3. Many people use f ragmented time to plan while traveling.

User Interview

Competitive Analysis

Hold an experience sharing session about travel in the discussion room, and share their attitude and confusion about DIY travelling plans.

Ct i

u

2021/7/20 discussion room 8 student 3 lecturer 4 teaching assistants

i n

It is necessary to understand the difficulties encountered by respondents in diy travel planning and why they give up making travel plans, so as to find out the problems and the starting point of design.

What is the most important factor holding you back from traveling?

What problems do you encounter when making travel plans?

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r

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-

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You can read travel notes and reviews.

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Big data to get user preferences, push relevant article ons More social, less targeted

upport q A and Posting

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pla

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community

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sion

d

e notes

rav

32

T

=L

“

Holidays are precious. The travel app has so much information that I have to spend time sifting through it, and it doesn t help me save time.

Ai n

k

g

d

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Drag the destination as required, the itinerary can be adjusted

i re in e

S

R

/

Air ticket price comparison and forecast

dg

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”

prefer to travel abroad

l

ra

i p nnin

Travel apps are not comprehensive, so I had to switch between multiple travel apps until I found the information I wanted. It s exhausting, and I often lose patience and enthusiasm.

L

ck

E

Tr p

Airlines offer a lot of travel packages on apps, and I love booking on apps. I like to use the app s price ranking function.

itt e e

r

nt n e ote est u nt

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How do you plan your trip?

a

iso

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People of all ages

p

/b

r

k

Key questions

ou

r gr

Tra

o o

s

se

in o t ai ti et

b

s

“

i

r p

The largest number of users, the most comprehensive function.

leanest introduction to interface design

C

More inclined to social attributes, suitable for users who like quality routes

The most comprehensive residential information

P I Point of interest A point of interest P I is a specific point location that people might find useful or interesting.

This refers to all destinations at the city level, including attractions, food, shopping, activities, transportation.

O (

)

(

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d

c

conclusion MISSI

oo

L

k

for ways

O

±

N STATEMENT

z m

to he use s e son i e t s e use s’ nnin ti e. lp

av

r

r

p

pla

r

al

g

e

rav

l pla

ns n a

d

± ±

At present, there is no refined and personalized route customization in fully functional products The information display of some plates is not comprehensive Products with trendy, unique travel notes don t have the ability to plan a trip around a timeline.

'

Persona "I want to get the cheapest travel plans.”

Goals 5

Key words:

highly

c

ost

eff c e

i

Lin

19

tiv

nteresting

Bio

f p p ' b fi ff b wy v .

She o ten reads

emale Student Shanghai, China Single F

e

5

other

eo

ooks to

most a a

v

le s tra

el

nd the

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s to tra

le

el

Get the best value for money travel pla« See honest reviews so you can screen for better strategies

Motivations Read reviews See what's popular get the best price Find travel guides

5

Pains aving to spend too much time researching travel plan

5

plans quickly and

much fun as 5

possible."

Disappointed with most of the strategies she tried

Key words:

time

Travel APP Little Red Book

Tik Tok

Ctrip

qyer

airbnb

ant nest

Qunar

u Na

28

Female

Architect

Chongqing, China

Single

Complete all booking and guide in one app

Pains She was so dazzled by the functions in the app that she wasted time choosing a travel guide

Goals

"I want to get quality travel plans that protect the

5

experience for me

5

Key words:

high quality

aving

Pains

ind a good rout F

¸

and my family."

s

Get a complete and mature travel plan

Tour guides on travel apps are seriously homogenized and lack in depth experience -

reassuring

Bio Xiao Wang is a busy architect. She doesn't have much time to sift through tips. So she uses travel app recommendations to quickly find the most interesting places.

W

F

Á

want to have as

v

5

Goals ind the right travel plan quickl

"I hate the hassle, want to get travel

H

Motivations Read reviews reviews Read See what's what's popular popular See get the the best best price price get Find travel travel guides guides Find

i eixun

Travel APP Ctrip

ant nest

airbnb

tripadvisor

l

Bio

l

Motivations Read reviews

Li thinks traveling is one of the best ways for children to grow up. e often pays attention to family Tours in travel apps.

35

Male

Freelancer

See what's popular

Married, 2 kids

12306

Ctrip

get the best price

H

Chongqing, China

Travel APP

Find travel guides

Wu Na’s journey map Before making a plan

GOALS

Making a plan

Decided to travel on Labour Day. Know about fun places.

Take inspiration from other people's travel notes.

n the subway back home, open the travel planning app and quickly swipe through the home page recommendations.

Check out travel strategy and notes.

O

activities

Before the tour begins

Start making her own travel plans

Schedule time and order of play

Screening schedule

Rescheduling

Choose a travelogue, refer to other people's trips, and add places to her to do list based on interests

Schedule dates for each event

Weighing up her time, she decided to cut out a few travel items

Drag item blocks to change the play order

-

desirable

excited

confused

EMOTION

PAINS

Aimless, not interested in some recommended items ig data research, recommend destinations and ways to play B

opportunities

Too much information, too giddy, no real comments to refer to 5

The budget and duration of each project are not clear

rovide filtering function according to keyword

P

v

5

rovide real travel guides and travel notes comments

rovide professional advice

lay items show budget and duration estimates

P

P

5

ave to switch apps because the itinerary planning app lacked comprehensive booking information

provide plan analysis, from multiple dimensions to provide horizontal comparison between play points, users can choose according to interes

rovide A functions to get help from other users

P

Q&

eed to open the app to see the specific itinerary information

H

5

mprove the function section, switch directly from the trip plan to the ticket purchasing interfac I

N

5

5

Automatically add to your budget and schedule

Travel plan automatically import home page Ë

¸

!

5

Satisfied

Tired

’

5

Use app to record journey and receive departure reminder

frustrated

Do not know which item to keep, and how to arrange the time, so it s difficult to decide

P

conclusion Users think that information is too jumbled to filter effective information At the same time, when planning, it is impossible to book tickets as a whole.

5

Switch app to book air tickets, hotels and scenic spots

tangled

Don't know what makes a better arrangement

Keep track of your travel plans

Finish planning, satisfied

Disappointment & irritability depressed

ooking travel goods

B

5

Support cloud co editing -

Brainstor

Problem Statement At present, tourism products are overloaded with information and not fully functional. Users are unable to screen information and make personalized travel plans according to their own needs before going out. Meanwhile, the travel planning software is deficient in information integration. At present, we hope to design a product to help users better customize trips and arrange their own trips.

storyboard

What needs to be considered & design concept overwhelming choice

users have to make choices in situations of overwhelming choice, information overload, and information uncertainty.

comparison & filtration

Provides hotel/destination comparison. Users can choose to compare content, such as price, foot traffic, word of mouth, etc.

Helps users filter on trips.

seriously homogeneous

Travel notes, guides and recommendations are all very similar.

The different needs of users are not taken into account.As a result, people are traveling more and more alike, lacking unique experiences.

personalization Provide users with greater freedom in planning their trips and recommend relevant content based on users' preferences, budgets, habits, and needs.

Incomplete function

Many products only focus on a certain function, so people will not be finished in a product at the same time to find information, planning the trip, booking tickets. They have to use different products and switch back and forth.

integration

Bring together all the features that users might need. At the same time, when a certain step is carried out, other functions that may be involved are displayed on the same page, avoiding users from switching to other pages.

evaluatio

Bob decides to travel, but the tour company's flood of advertisements frightens him. He opened the app homepage, and big data pushed him popular attractions according to his interests and consumption levels, and he quickly had several destinations to choose from.

He is struggling to go to Norway or Dubai.

He was interested in both snow-capped mountains and beaches at the same time, so he didn't know how to choose and fell into distress. Then he opened the app and used the "destination comparison" function.

He quickly decided to go to a cheaper place.

conclusion n Provide visu n Different fu n n

travel notes Develop mu Support for c

rming

Information Architecture

APP is divided into four parts: recommendation, booking the ticket, trip planning, my account.

The recommendation details page will directly extract the products in the article, and the user will directly jump to the booking page after clicking. Users can choose to compare scenic spots while Finally, after completing the customized trip planning, the APP will provide users with professional optimization schemes according to the distance, price and other factors. Users can choose whether to refer to the optimized solution. editing their itineraries, get visual data, and then decide to pick one up.

popular destinations [home] recommendation recommendation details

Recommended tourist products

booking the ticket

order details

confirm

an

pay

order

start page

on innovative

trip planning

add to my trip

edit my trip

finis

h

planning

No

feasible

my favorite

My Notifications my account

my trips

ual data comparison for scenic spots4

unctions can be directly linked, for example, in the directly provide the relevant ticket ordering channel4

ultiple screening indicators4

co-editing.

My bookings

Want to scenic spots?

compare

Yes

compare

Schedule z

optimi ation

lo-fi

Lo-fi testing

iteration

According to the process of drawing some

Nana, Tang, Mu, Wen and He were invited to test the first version of the sketch. The

Initial iteration was carried out according to user habits, visual characteristics and confusion points. Many problems were disc

sketches, according to the main functions are

sequence of several interfaces was mainly adjusted and some plates were simplified.

So we re-tested our users and came up with a clearer, simpler menu bar. On the trip comparison page, we turn the data into

divided into four sections:

At the same time, different ideas and suggestions are put forward according to their

readable. Alert customers of unpaid orders when users edit travel plans. At the same time, we made clear the classification c

recommendation

different Order of usage:

Next, we will move on to the next step of design

itinerary planning

view recommendation - plan itinerary - book reservation

book tickets

direct booking - plan itinerary

my account

view recommendation - book reservation - confirm itinerary.

efore

b

Focusing on how to operate the itinerary planning

af

ter

simply, how to display the huge amount of

efore

b

Reduce

information. Modularize information, placing

the

a

Over emphasis

column

information in a waterfall display.

Edi

Nana believes that the screening function alone is not enough, and

Use diagrams

hopes to intuitively compare the

instead of text,

Too abstract

advantages and disadvantages of two

more intuitive

hotels/attractions. So she added a comparison page.

Secondary pages

Wrong place

do not display the Add to my trip

main menu bar

Nana and He think maps are not

o

ptimization

Favorite

necessary when planning a trip, as the

Attracti

All

ons

H

otels

Restaurant

Cheap

Popular

geographical scale of each scenic spot

M

Best

varies greatly. It is difficult to get an intuitive feeling f rom the map. They decided to cut it.

Cut

E

p c

ompare

dd to my trip

a

Displays

comments as a

9:41

popover

Unbooked trips

Mu thinks there are too many

flight

recommendations and proposes a simpler

scenic spot

hotel

boat

train

To

From

UI interface. After completing the order,

Add relevant recommendation

she didn't want to see the

SBY

JKT Soekarno Hatta

Airport

Juanda Airport

Date of departure

boards

Passengger

Mon, 10 Sep 2020

5

Search Flight

recommendation again. So she cut the Juanda Airport

recommendation after the order.

JKT

SBY

08 : 00 AM

10 : 20 AM

Rp 5.000

2 Remains

Business Class

Explore

Book

1 Hours 10 minutes

Trips

Tickets

Profile

9:41

Remind

unbooked trips

Unbooked trips

my orders

flight

scenic spot

hotel

train

boat

my trip

favourite

my post

Increase the classification It takes 15 minutes to drive.

the total distance is 3.7km

Tang wants the cards on the recommendation page to be of equal size,

It takes 15 minutes to drive.

the total distance is 3.7km

It may be more visually comfortable. So he It takes 15 minutes to drive.

the total distance is 3.7km

added some of the same blocks.

Explore

Trips

Tickets

Profile

Explore

Trips

Tickets

Profile

Start Pages 1

Start Pages 2

9:41

Plan your trips Connect with other travellers

3a

9:41

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log in

Travel Guide

4

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The temple of Heaven easily among my top 3 All was Comm ents places to visit while in China. Full of history and colors.

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My Trip

Edit My Trip Hotels

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Cheap

compare

efore

After

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Overview DAY1 DAY2 DAY3 DAY4 DAY5

Overview DAY1 DAY2 DAY3 DAY4 DAY5

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Done

Add Another Day

To Chongqing

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The Flow

isitor di erent time eriod

Of V

(

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First Name Pingyao, Shanxi

Pingyao, Shanxi

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1 00 4:

16 00 :

1 00

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Added optimization button

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Deals

Add To My Tri

Add To My Tri

p

Account

p

Done

Modifying filter criteria

Enter the comparison page from here

Remind unbooked trips

Increase the recommendation of low fares

Displays the distance and time between items

book airline ticket 11

Search your destination

Flights

Prototype

12

9:41

Transportation

Hotels

Attractions Car Rentals

Trains

Shanghai

Pudong

International Airport

Hotels

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Cheap

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Anywhere

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Oriental Pearl Tower Ticket

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Date of departure

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CNY690 From

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Temple of Heaven , 5 reviews Historical Architecture “ ei ing Top 9 in can’t Miss Attractions” Open | Open from 4/ - /3 , 6: am-9: pm NO. Tiantan Road, Dongcheng District, ei ing

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On the booking page, users can click on the “Unbooked Trip” buoy to check their outstanding orders at any time. At the same time, when editing the itinerary, unbooked orders will be displayed in different colors, you can directly click to jump to the booking details page.

Search your destination

To

hotel reservation 13

9:41

Transportation

Airport Transfers

From

Based on the previous iteration, we made a prototype.

can first add itineraries according to their own preferences. When you need to make a choice, you can use the “Compare” function to get the difference between two attractions and make a choice based on the actual situation. After the user finishes editing, the app will provide optimizations based on the distance between play points, time and user preferences.

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view all

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21, Male, Student 42, Male,Lecturer 25, Female, Student 18, Female, Student 33, Female, Staff

Use o c o u Aw u o u nly

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ns

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60%

.

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20%

.

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topic recommendations

less and

destination recommendations

more

60%

.

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40%

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80%

.

60%

.

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Default

Unbooked

Fairmont Beijing

pen | 05:00-00:00

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plore

Re

t

P1

sul s

P2

P3

P4

ould comparison pages be easier to understand if they used images instead of separate data

W

My

Trips

D

eals

on

Acc u t

related articles

Does pruning the

search bar

feature to the recommendation page improve fluency

20%

?

Is the visual interface of the APP simple enough to meet the use function

80%

Can you nd the

60%

?

fi

Add Button

NAVIGATION

payment status

of the order uickly q

Can you distinguish the commands "c

omparison

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q

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?

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80% 60%

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80%

?

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?

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.

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Five testers were asked to use the app alone and raise uestions and suggestions

Flight Search Fr

Name

and

,

trip planning information finding

method

View

Shanghai

TYPOGRAPHY

'

1 Users rely heavily on the k button 2 V wc is a very objective reference item, high usage 3 Users often forget the added itinerary and check it again and again when booking tickets 4 Users are more satis ed with the interface of the new version 5 enough suggestions (such as c ,f g, c , z can improve the user s planning speed) 6 c fi does not have a great reference degree .

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Open | Open from 04/01-10/31, 6:00am-9:00pm NO.1 Tiantan Road, Dongcheng District, Beijing

9:41 Temple of Heaven,Private Tour

Explore

4.7/5

My Trips

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Account

Lee’s Favourite Things

B

CNY88

B

+Follow

20k Followers

ook

CNY483 Temple of Heaven ,Ticket 4.7/5

ook

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ANK Community 2021 6 2021 12 / -

/

04

ANK Community is a service design that directly connects the elderly living alone and elderly volunteers in the Chinese community. The aim is for older adults to have access to healthier and more varied diets. Finally, use healthy food as a bond to bring older adults in the community closer together.

#ServiceDesign #designresearch #UX #ActionResearch #elderlylife

BACKGROUND

Time-Honored brands restaurants are t choice for the elderly when they eat out The "nostalgia complex" rooted in the h the elderly makes them naturally close time-honored brands, which also brings opportunities to the time-honored bran

The relationship between food and emotion

secondary research question 1

question 2

Dietary problems in the elderly

Consumption & Knowledge acquisition Food

Medical

Utility Housekeeping Household Others Eat Too Fast

Overeat

Nutritional Imbalance

Food Poisoning

question 3 The situation of the Elderly

The Elderly helping the Elderly,

Service in exchange for Service.

The proportion of people over 60 in the total population in China

53.5% Live with spouse 26.8% Live with children 11.9% Live alone 5.3% live in the home for old people 2.5% live with relatives

Living Conditions

question 5 Social Situation of the elderly Fitness Center

Cultural Center

Once or twice a week Three times a week Frequency of participation in

social activities

question 4 Elderly Vo

use r o p rs S ghte er ke r 53.9% o w p win-la ves n DauSon o hel y t N rse munhi ter- ourelatlai w ildre NuComDaugeightbhernr-ina-ndciehnds have participated in 32.97% 26. voluntary activities Female M N O So Gr Fr Who takes care of the elderly?

Volunteer activities have become on important ways for the elderly to par in social activities, mainly for the you elderly (65-69 years old).

Conclusion

The degree of social aging is on the rise in China, and

many older adults in cities live alone and have no one to care for them.

Entertainm ent Room

Else

Monthly expenditure of the elderly

TV and radio Family memb Neighbors & Advertisem Community Internet Magazines How do the elderly acquire food knowledge？

Willing to socialize general Not sure Unwilling to socialize Social willingness

2.The elderly attaches great importance to food consumption but lack knowledge about food health.

3. The elderly have high social needs, but the degree of social interaction is deficient.

Interview

2021/11/19-2021/11/20

the first t.

Location：Communities in Zhanjiang, Shanghai and Tianjin Invite friends to participate and randomly interview elderly groups, especially those living alone, in the community (community outdoor venues, activity rooms for the elderly, etc.) in their hometown, trying to understand their daily living conditions and thoughts on living alone

heart of to the s nds.

olunteers

.24% Male

ne of the rticipate unger

delivery

m

an

F

riends

KEY QUESTIONÎ

G

ÇÅ What is your comment on community meal delivery³ ÈÅ How do you buy the food you want³ ®Å What do you think of the elderly volunteers³ ­Å What do you dislike about community life?

m

overn

ent

S c w k o

or

ial ers

NGO

h

s

Elderly People Living Alone

Elderly Volunteers

C mm

n

bers & friends ment workers

Stakeholder

Cooperation to interview

o

V

p

olunteering hel

I'm ashamed of always

p

and hel me food. So I often can’t eat

neig

p p ur

Ch

ose

arita

my neighbors before

z

organi

volunteer

ELDERLY PEOPLE

LIVING ALONE

Y

:

My wife has passed away, and I live alone now. I usually don t go out in the afternoon.

I m afraid of accidents when I m older. The community delivers dinner every day, but I wouldn t say I like the fixed menu.

Sometimes when I want to eat dumplings from the Time-Honored brands in The alley, I will call my neighbors and ask them to bring some for me. '

'

'

'

Oh

: 7

h c mm

in t

t

o

unity

N

urses

Ch

ildren

h m m k c m o

z

B

v

G

rand

ch

a

ing

pany

ild

Low

Hospitals

ren

'

T m -h b i

e

onored

rands

v

olunteer gi

e

o

z

B

e

er

relatives

I used to be a music teacher, and now I run singing groups for other senior citi ens in the community for free. My body is still very healthy, there is a lot of free time every day, like me, hale and hearty old buddy there are many, anyway idle also easy to hold back sick. ut they don t know what kind of volunteer work they can do. I hope the community can organi e training for elderly volunteers and expand our volunteer team. eing a

Sometimes I want the social

er elderly

people

:

Y

8

t

pouse

esidence Shanghai, China ears 2

R

:

Oh

S

Mo Hong

esidence Tianjin, China ears Early 0s

our

le

I got too old to walk.

R

hb

b

ation

what I want.

Li Liang

eeper

unity

ed me

regain my sense of asking my neighbors to bring

k

ouse

Low

es me a

chance to communicate with workers to chat with me, but others, and I

v

they are so busy.

fi

nd my own

Th m e i

alue again

Wu

zh

Li

Y

:

:

Lei

Y

I often feel lonely. I am not in good health, and it is not convenient for me to go out.

Every day, only social workers come to see me. However, the community staff turnover is too fast, so it is not easy to befriend them. Not long after getting familiar with them, and then change to a new one, which makes me very uncomfortable.

Jun

esidence Shanghai, China ears 5

R

o

unity

m

Li

;

f

itations o

c

so

ial

w k or

ers

Community social workers mainly provide goods and services to the elderly living alone but cannot provide companionship.

When I retired, I could not see my colleagues and friends. I felt lonely, and I fell ill all over.

Later, with the encouragement of my family, I got involved in community volunteer work and served as the leader of the volunteer team, just as my previous work continued. I often need to communicate with a lot of people, very happy.

:

z

f c mm

e o

:

: 7

INSI HT The elderly attach great importance to food intake, but the community workers are too busy to personali e the taste of the elderly when delivering meals The elderly have a high need for social interaction and a positive attitude towards volunteer activities.

G

c

Compared with a nursing institution, pension funds, and the government, the community is the institution that has the closest relationship with the elderly living alone. The present community should provide better services for the elderly.

en

esidence Zhanjiang, China ears 69

R

portan

N

eig

hb

ors

f m h or

t

w k

e essential net

or

Due to various reasons, the family can not accompany the elderly. The elderly in the same community and neighbors provide companionship services for the elderly living alone.

INSI HT overnments, families, and pension funds provide financial support for the community.

Currently, the community is most closely related to the elderly living alone, but social workers and family members cannot provide adequate companionship services. The elderly in the same community are the main companions of the elderly who live alone.

We can make use of this characteristic for further thinking.

G

G

:

Persona Li Changcheng 68 Tianjin, China Live with his wife Retired teacher WANTS & NEEDS Help more older people

More healthy elderly people join the volunteer team

"Help my neighbors before I'm too old to walk."

Journey map

? ? ? ?

One day of Liu

Activity

hope he can get help when he’s old

BIO

Liu Fengxia

After retirement, he has been taking care of older adults with mobility problems for many years. Busy every day, his body is still healthy. He loves volunteer work very much.

72 Zhanjiang, China live alone Retired cotton mill employees

FRUSTRATIONS Some elderly people have not been notified of the activities and often miss them

Low community involvement, no one to guide him on how to conduct activities

BIO

WANTS & NEEDS

His wife died, and his sons went to work in other places; Hypertension and hyperlipidemia, life can basically take care of themselves; The main source of income is retirement, and his son sometimes sends money

FRUSTRATIONS

More diverse community meals

more door-to-door services

"I wish my friends would visit me more often."

friends of the same age who are stable for a long time and can chat with them

She often feel lonely when she can't go out

Social workers are too busy to attend to her emotional needs

She doesn’t like the regular delivery of food from the community

72 Zhanjiang, China

live alone Retired cotton mill employees

Get up, take medicine, clean the house, take care of the plants Difficult to move, uncomfortable

Go out for morning exercise

happy

Sit around with old buddies The happiest part of the day

Return home

Loneliness, Fear

Community workers deliver lunch to home.

Look through old photo albums

Can talk to people and have fun Disappointed

Lonely, Helpless

Cook dinner and watch TV

Bored and frustrated

Clean the house and sleep

Exhausted

Emotion

Painpoint

Potential Opportunities for Improvement

Conclusion：

I get dizzy when I get up every day.

Want to be involved in the community, but are afraid of being disliked

Sometimes I forget to take my medicine.

Out of touch with the rest of the community

? ? ? ?

My old friend was in poor health and sometimes couldn't come on time.

My friend went to the hospital, and there was one less person to talk to

Carry out more activities and encourage older people to participat* Provide emergency call servic* Provide reminder servic* Food health knowledge guidance

Lack of social activities, and often feel lonely It is not convenient to go out to buy their favorite food Chronically unhealthy diet.

The house is too quiet, and I feel lonely.

Every day the menu is fixed, can not eat their favorite dishes; The social wokers were hectic, spoke a few words, and left.

I get headaches every afternoon. I can't go out

No one to share my emotions with.

Used to eat too salty for a long time, has hypertension symptoms.

Want to eat in a Time-Honored brand restaurant nearby, but it is not convenient to go out, and do not know how to use delivery software.

Arrange volunteer activities for elderly to help each other according to their interests, hobbies, and physical conditions.

Elderly volunteers help deliver meals and reduce stress on social workers Volunteer call service is available

Have difficulty doing housework because of poor health Haven't spoken much all day and feel lonely.

Problems

T

e elderly living alone in ities annot ove easily, do not kno o to use delivery so t are, or la o unity anteens T ere ore, older people ave less a ess to personalized ood oi es daily h

c

c

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an e elp t e elderly t roug design and allo t e elderly to deliver ood to elp ea ot er? t t e sa e ti e, t roug o unity a tivities and organizations, e an i prove t e elderly's a areness o diet and ealt , and ulti ately opti ize t e onvenien e and ealt degree o diet or t e elderly? w c

m

w

h

m

h

h

h

h

h c

h

mm

h

problem: have trou le with walking

c

cause: can t get their favorite food

cause: can t uy their favorite food

problem: Narrow access to information

b

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c

03

problem: i ed men

u

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02 F x

w

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cause: have unhealthy eating ha its

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A

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f

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h

04

05

problem:Lack of social activities

problem: not enough social workers

cause: Loneliness

cause: unaccompanied

b

problem: Communities rarely organize volunteer activities cause: The elderly have low participation enthusiasm

User Needs Elderly people living alone

The elderly in China have high aspirations for food owever ith no one to help it is dif cult for the elderly living alone to get different kinds of food hat s more They do not have enough knowledge a out food health so they often have the wrong diet .

H

, W

,

fi

.

W

'

,

b

,

.

1.

A w

ider variety o ood f f

ch

oi es c

Communities rarely organize volunteer activities for the elderly olunteers have to organize themselves ut they lack management and organizational skills and no one to guide them on how to hold a sustaina le campaign Therefore they often feel frustrated and lose motivation . V

L

b

3.

O

f

h

,

b

b

.

,

.

1.

upport ro t e o unity ensures t at volunteer a tivities are guaranteed

S

f

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c

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.

earn a out ood ealt

2.

Elderly people Elderly living alone volunteers

Elderly volunteers

h

pportunities to attend so ial events c

2.

et a sense o a ieve ent ro volunteering G

f

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f

Healthy Diet

More Food Choices

Social opportunities

Social opportunities

sense of achievement

Community support

m

.

How can older adults living alone improve their diet while providing more social opportunities?

Brainstorming Volunteers

Sketch

Elderly volunteers help deliver meals and reduce stress on social workers

Provide emergency calls for injuries and injuries

people to help each other according to their interests

Provide medication reminders

Time-honored restaurant owners give discount coupons to elderly volunteers who deliver food

Carry out community canteen food production activities during holidays

Volunteer

The community cooperates with time-honored brands to provide long-term benefits

come to clean and accomp any shopping

Arrange elderly

One-to-one

matching service to increase communication time and depth

ANK community is a service design that direc older people living alone and Elder voluntee communities in China. The aim is to give olde to healthier and more diverse diets. Finally, he used as a link to bring the elderly in the comm together.

Make food information cards for elderly people living alone

Call Service

encourage older people to participate in volunteer activities to help them find value

company

Popular science on healthy diet

Provide security for elderly volunteers

Reward volunteers

Elderly volunteers exchange service in the future

Teach seniors to use delivery apps

Training and management of elderly volunteers

Volunteer

Product Definition

GE No one ta

Xu Shi, an ol alone, seldom of her poor l take care of the commun meals, but sh the menu he

Each person

2. she can't buy it herself

can choose more than one volunteer to provide services

Evaluation Matrix

Xu Shi misses the timehonored food nearby, but she can't buy it herself, so

she communicates her needs to the community.

Design goals and challenge Elderly people living alone

possibility

Popularize knowledge of food health

Arrange elderly

Popular people to help each The community science on other according to cooperates with healthy diet their interests time-honored brands to provide Make food long-term Elderly information volunteers benefits exchange Teach Reward cards for elderly service in the volunteers people living Volunteer seniors to alone Call future use delivery Service apps Provide Training and security for Volunteers management elderly come to clean of elderly volunteers and accompany volunteers value shopping Provide Time-honored medication restaurant owners reminders Expansion give discount Volunteer coupons to elderly of social customizes calling app volunteers who recipes individually worker deliver food for each person Community assigned Nurse

More Food Choices

Increase

Social opportunities

Elderly volunteers Improve participation enthusiasm

3. Elderly Volunteers buy food

After receiving the purchase

task from the community, volunteer replaces Xu Shi to buy food in the store.

GOALS

CHALLENGE Hard to organize activities for the elderly The elderly have a low degree of acceptance of new knowledge

The elderly The elderly have limited have limited mobility mobility

Lack of reward system

Hard to reach business cooperation with timehonored brands

It is difficult to quantify volunteer work

Hard to organize activities for the elderly

4. Bring food to the

Volunteer brings food home and provide com for her. Food as the co

the variety of diet for t provides them with op get along.

Apply for help

Elderly people living alone and elderly volunteers filled out the application forms separately. The community matches one to one based on interests, physical conditions, and dietary preferences.

Applni g in Serv

ic n Fo e rm

catio

Elderly people living alone

A

Elderly volunteer

Community One-to-one pairing

Group A

Group B

stage 2

Group C

Group D

Service Application

Volunteer Application

Provide Discount Vouchers

delivere food

ea l em th p ck u pi

Go

s or on nt up oi co or e p nt Giv cou to do s di er liv

to

7 6

De

d to Xu Shi's mpanionship ore increases the elderly and pportunities to

Dicount Voucher

d an d ke oo

p

d ate sign rve e d e e s ll th r to 2 Ca ntee u l vo

e door

Ma ack f

Time-honored brands

5

honored brands and notifies volunteers to pick up food from the store.After receiving the food, discount vouchers or point vouchers will be given to volunteers.

Send the order

Older adults living alone send requests to the community, which sends orders to Time-

4

lder adult, living m goes out because legs. With no one to her, she relies on nity to deliver her he cannot choose erself.

r ntee Volu m e h t r Fill in ation Fo pplic

Filli

ake care of her

3

ctly links both ers in er people access ealthy food is munity closer

stage 1

Call and the co sen mm d re Community queus nity ts 1

Point Voucher Provide Point Vouchers Elderly

volunteers

Elderly people living alone

stage 3 1

Science popularization process

Make posters

2

Invite a nutrition expert

2

Food Health science popularization

1

See the poster

entrance area

Kitchen Prepare ingredients for the e standards.

Poster People can see information about recent activities.

Healthy food DIY Under the guidance of a nut try to cook healthy food.

Brochure Volunteers hand out brochures detailing today's activities.

Enjoy the food!

The seniors invited their volu they made.

Seminar room

Lecture Through lectures by nutrition experts, people can learn diet-related knowledge.

Knowledge sharing and guidance People share their eating habits and experiences here, and experts give advice based on each person's different situation.

4 discussion area Provide ingredients

3 Healthy food DIY 2

Accompanied by volunteers, older adults living alone can participate in food health popularization activities in the community. On this day, a

community invited nutrition expert will guide the elderly through healthy and unhealthy to eat and guide them through a healthy food DIY. Finally, seniors living alone can invite their volunteers to share the meal.

4

Have a dinner together

5 Fill out a

evaluation form

Evaluation and reward The seniors filled out evaluation forms based on the volunteers' performance, and the best volunteers were rewarded

SERVICE OVERVIE

Popular science activities are carried out in the com canteen, which is mainly divided into three Spac kitchen and seminar room. This is where they're g have a whole

SPACE INTRODUCTION

The community activity center provides ample space for elderly people to move around, and has various nursing facilities to ensure that elderly people limited mobility can also move around here. The seminar room is a transparent glass room that can hold 15 people. People hold discussions and give sm lectures. The hall is a large open space separated only by furniture. People can socialize in this open space, and the small space provides a homey atmosphere.

Set up incentives 6

6 Best volunteers

get awarded

Make food

Posters are displayed at the entrance, and volunteers hand out brochures to ensure that everyone who enters can see them. The seminar room is set separately in the corner, with soundproof glass as the outer wall. For the elderly living alone who are physically unable to go out, volunteers will come to door to inform the activity information. The seniors then enter a seminar room where the community will invite nutritionists to teach them about food a health. After the lecture, the old people will go to the DIY making area under the guidance of volunteers and do DIY with the nutrition knowledge they have just learned.

3

Poster

Food production area

According to the visual characteristics of the elderly, the most critical time, place information amplification.

The graphical images are a direct reminder of today's topic. The community logo is placed in the upper right corner.

event according to nutritional

tritionist, the elderly began to

Show the detailed recipes of today's DIY, and the elderly will complete the

food preparation under the guidance of a nutritionist.

Posters are displayed at the entrance, and volunteers hand out brochures to ensure that everyone who enters can see them.

1 Brochure See what lectures are coming up.

Volunteers will hand out brochures,

unteers to eat their the food

introducing the main content of the lecture and popularizing food and health knowledge.

2

3

A space for learning and knowledge sharing

DIY and Enjoy the food

EW

A space for guidance and knowledge practice Under the guidance of volunteers and dietitians, the elderly people have applied the knowledge they have just learned to the practice of food making.

mmunity ces: hall, going to e event.

Through lectures by nutrition experts, people can learn diet-related knowledge. People share their eating habits and experiences here, and experts give advice based on each person's different situation.

science popularization

A space for enjoying and sharing Older people can taste their own learning results, and at the same time, they can invite their own volunteers to taste it together.

with mall

o the and

4

A space for Evaluation and awarding Here, the elderly living alone fill out the evaluation

form for their volunteers and select the best performing volunteers to present awards.

Evaluation form Elderly people living alone fill in for their own volunteers.

Volunteers are evaluated from a variety of aspects, such as

punctuality, friendliness, attitude, and efficiency.

touchpoint

business caver key partnerships

customer relationships

channels

Time-honored brand

Provide volunteer training

mobile phone

Nutrition experts

Receive food delivery service requests

offline activity

Cook

value propositions

Provide ingredients, venues, and nutrition guidance

key activities

mobile app

key resourses

Solve the problem of food distribution, and make it more convenient

One-to-one matching for elderly people living alone and elderly volunteers

A database of information about older people

Promote the importance and knowledge of food health among the elderly.

Send food orders to food stores for elderly people living alone and arrange delivery tasks for volunteers

Trained elderly volunteers

Encouraging healthy seniors to participate in volunteer activities relieves the pressure of the shortage of community service personnel, so that the community can focus on the background work.

Provide more social avenues for seniors to increase social participation and reduce loneliness.

customer segments Elderly living alone Elderly Volunteers

Activity planning ability

Organize food health popularization activities revenue streams

cost structure

government

Dietitian Invitation Fee

family

Ingredients

Local pension fund

Equipment operating costs

Time-honored business cooperation fee

Volunteer Prizes

Seniors involved in services

Community Social Worker Salary Posters, brochures, forms, coupon design, production costs

service blueprint m Poster

Application form

Telephone

Honored Brands

Food

Point vouchers

Participate in offline activities

Fill out an application

Call the community for food

Receive food at home

Give volunteers

point or

discount coupons

EVIDENCE m Community center USER ACTIONS

Poster

Seminar room Community canteen

Listen to the lecture

Receive notifications

Eat a meal

Healthy food DIY

FRONTSTAGE

ACTIONS Community

Provide Different volunteers

One-to-one matching

User preference collection Elderly Volunteers

Receive order

Send food orders to Honored Brands

The community notified both Honored Brands and volunteers to ensure that the volunteers arrived at the restaurant just in time for Honored Brands to finish making and packing dishes.

Contact volunteers Get the food

Get training

Dietitians talk about food health

Display posters

Deliver to door

Distribute brochures

Eat together

Dietitian guidance

Community canteen

Evaluation form

Eat the food

Fill out a evaluation form and return home

In the lecture, the dietitians will teach the theoretical knowledge about food health and then lead the elderly to practice practical activities to deepen their memory.

Attend the event together

Eat together

Get awarded

Prepare ingredients in

the kitchen

Do the dishes

Make Evaluation forms

BACKSTAGE ACTIONS Community

Training volunteers

Honored Brands

SUPPORT

Make

point vouchers

Make application forms Receive order

Training system

Matching system Database

Make food

Communities and Honored Brands will provide older people living alone with a certain number of points or discount coupons, which they will hand over to elderly volunteers. Finally, the elderly volunteers can use these coupons to exchange for certain service hours in the community or spend money in timehonored stores.

Give

discount vouchers

to the elderly Points accumulation system

m Put up posters m Make posters

Make brochures

Invite

a dietitian

After elderly volunteers shared many of the tasks at the front stage, the community was able to pool its resources backstage to ensure the smooth running of the whole event.

Activity arrangement

Nutritional standard

Reward system

With this service blueprint, I summarized the entire process of this service design. m The "The Elderly helping the Elderly, Service in exchange for Service" model is a virtuous circle. It reduces the pressure of insufficient community service personnel and increases the social participation and enthusiasm of the elderly, which is conducive to improving their physical and mental health. z m The community plays the role of staff scheduling, resource allocation, and material provision throughout the process. The assistance of elderly volunteers allows the community to focus on backstage work. z

m In addition, I designed a reward mechanism intending to do it a sustainable service. In addition to obtaining food health knowledge, the elderly can also gain a sense of accomplishment in the activities.

Luxury Care Store

The Great Eastern Street, London

The site is located in the Shoreditch area of London, close to Great Eastern St to the north and Shoreditch High St to the east. The site is a triangular plot of Great Eastern ST and Fairchild PI. The original location is WeAdmire.net Custom T-Shirt Shop.

rn te as

tE ea Gr

The project is a luxury care store, with three walls dividing the space into three zones. The three different classes were thus separated, and at first did not meet. People move to the upper floors in different ways, and higher floors suggest higher social status. In this process, people of different classes have the opportunity to contact each other.

St

It is assumed that people of lower class can change their status by imitating the dress of those of higher class. So, when there is a store that allows you to feel up close and strong class differences, while also providing you with the need to rent luxury goods, people's desires are magnified, and they are willing to pay the price to achieve class transition.

Site selection Shoreditch is a place from dark, dirty old London to the center of art trends.

It is a symbol of "breakthrough and transformation". There is something "odd" about class complexity and diversity. the neighborhood is full of vitality and uncertainty.

concept People of different classes live together in London, living very different lives and being treated very different things.

What happens when they gather together in a small building at the same time ？ This sharply divided society is miniaturized in a shop, forming a dramatic conflict.

What choices will people make when they realize the great class divide? Is it envy, despair or ruin?

Site analysis The railway The road

Division of space, do not see each other

Divide rooms according to function

Need open space for social activities

Three class Settings

Ⅰ : the upper class. The position is stable, it is difficult to get from Ⅰ to Ⅱ or Ⅲ , the ancestors have completed the accumulation of capital

Need wide space to display luxury goods

Ⅲ : the lower classes.

Established and rise to Ⅱ relatively easy, rise to Ⅰ difficultly.

Three class Settings class Ⅰ class Ⅱ class Ⅲ

Ⅱ : middle-class/working class.

Status is not stable, it is very difficult to rise to Ⅰ , are more likely to drop to Ⅲ .

Generate graphical

main activity area of class Ⅰ main activity area of class Ⅱ main activity area of class Ⅲ

A - A' section

Main show Ⅱ into Ⅰ process. Ⅱ after entering the hall through the ramp sandwich and here you can select the elevator or Shared with Ⅲ stairs. The third floor is mainly a display space for luxury goods, where people complete the activities of choosing, changing clothes and paying.

Stairwells and banquet hall is equipped with the hole on the wall, people snooping through one-way glass Ⅰ life. Three layers of the ground with a large hole can secretly watch Ⅰ class life, convenient for people to learn the upper of the dress. There are also loan zones for people who cannot afford to rent. After complete change glamorous people finally able to ride the elevator down head held high into the banquet hall, become a member of the Ⅰ .

B-B' section Main show Ⅲ into Ⅰ process. Part of Ⅲ after entering the hall into the staircase to the mezzanine, complete Ⅲ to Ⅱ shift, then select the lift or continue to take the stairs to the third floor; Another part of Ⅲ into the hallway to complete after disinfection, change clothes, and then enter the work area.

Although Ⅲ shift to Ⅱ process is relatively simple, but most Ⅲ or work into the work area for the upper class. Even at the bottom of the Ⅲ to go down to the dim light factory, do the most bitter and tired of living.

Ⅰ display wall Ⅰ show only a few top luxury brand of item on the wall. Ⅰ mainly to nursing shoe bags, jewelry, and other luxury goods, at the same time enjoy the service of the shopkeepers, conduct social activities. They share information with each other and form a community of interests. People's expressions are more languid and relaxed, inadvertently revealing the weariness after material satisfaction. The display wall is mainly used for decoration.

Ⅱ display wall Ⅱ display on the wall there are a lot of classic luxury brands, primer, number more than Ⅰ .

Charting Ⅱ for a variety of luxury brands, but can't afford to pay high fees. They know exactly how to highlight their luxuries on social media. They are familiar with the rental process, are frequent buyers of luxury rentals, and often overrun their credit cards to disguise a sense of inattention. Very eager to fit in with the upper class.

Ⅲ display wall Ⅲ show the grade of the dress on the wall is low, the brand is miscellaneous, most species. Ⅲ represent the underlying working people. Busy with making a living, there is always a sense of sadness on his face, unaware of luxury brands, the hole in the wall reveals the life of the upper class, they look at the distance with envy. The little girl in the middle is attracted by the beautiful clothes, but is quickly pulled away by her mother who has little money.

Ⅰ

Loan zone: There are many ways for people to get loans to pay for a lease.

1

Ⅱ , Ⅲ d i s p l a y, change clothes

3

enter the elevator to the Ⅰ .

2

1

5

5

4

1

3 2 3

5

2

Ⅱ , Ⅲ through the huge hole and explored Ⅰ class's life to imitate their dress.

1

Ⅲ

3 1

4

2

1

Ⅱ

1

first floor Plan

Interlayer plan（above）

second floor plan

1 lobby 2 disinfection 3 locker room 1 4 utility room 5 storage area

Ⅱ luxury exhibit

1 ballroom 2 orchestra pit 3 Banquet hall 4 smoking room

1：200

1：200

underground Plan（below) 1：200

1 The workspace 2 elevator for transporting goods

1：200

third floor plan

1：200

1 The display area 2 Observation area 3 Loan office

Ⅲ display, change clothes

Qianhui Qin BE Architecture - Shanghai University - China