CERTIFIED QUALITY PROFESSIONAL
Course Material
MODULE I (BASICS OF QUALITY) MODULE I (BASICS OF QUALITY) 1
2
3
History of quality What, why & how of quality ? Quality terminology
4
Quality gurus & their philosophies
5
Comparison of quality gurus
MODULE II (QUALITY MANAGEMENT SYSTEMS)) 1
2
3
Standards & ISO ISO 9000 standards Explaining ISO 9001:2008
MODULE II (QUALITY MANAGEMENT SYSTEMS)) 4
Process approach
5
Documentation for ISO 9001
6
Quality audits
MODULE III (QUALITY IMPROVEMENT) MODULE III (QUALITY IMPROVEMENT) 1
Problem solving Problem solving
2
An overview of quality tools An overview of quality tools
3
4
5
7‐QC tools (Check sheet, Histogram, Cause & Effect Diagram Pareto Chart Run Chart & Control Chart Diagram, Pareto Chart, Run Chart & Control Chart, Scatter Diagram & Stratification) Other useful tools for quality Other useful tools for quality (Brainstorming, 5 (Brainstorming, 5‐Why Why Analysis, Process Flow Chart, Gantt Chart, Criteria Rating, Control Plan) Performance Measurement
MODULE IV (CONTEMPORARY QUALITY CONCEPTS)) 1
5S
2
Kaizen
3
Six sigma‐basic concepts
4
DMAIC methodology
5
TQM‐business excellence
MODULE V (SOFT SKILLS FOR QUALITY) MODULE V (SOFT SKILLS FOR QUALITY) 1
2
Personal quality Selling quality to the management gq y g
3
Cost of quality q y
4
Teamwork & facilitation for quality Teamwork & facilitation for quality