QMS STANDARDS
CONTROLLED DOCUMENT: SOP-QMI-1003
BUSINESS UNIT:
QMerit Inc. 111 Pacifica, Suite 200, Irvine, CA 92618
STANDARD TYPE:
Standard Operating Procedure
PROCEDURE TITLE: Learning models
AREA: Management Systems TYPE OF PROCEDURE:
HR and Learning
DOCUMENT NUMBER: SOP-QMI-1003 REVISION: 1.0
PROCEDURE STATUS
IMPLEMENTED
RELEASED
02/15/16
mm/dd/yy
UNLOCK DOCUMENT TO EDIT BEYOND THIS POINT
1.0 PURPOSE/SCOPE If you were to look at a role and created a list of skills and attitudes required, spanning from the persons first introduction to the role all the way to their mastery of a role, you will have defined their learning model. In other words, what do we need to have in place to provide a “roadmap” to any person regarding their transition from fundamental to proficient to expert stature? Often skills and competencies are used interchangeably, section 3.0 will provide some “points of reference” to assist you in preparing for your own learning model generation. 2.0 RESPONSIBILITIES 2.1 TASK RESPONSIBILITIES QMerit Inc. maintains certain policies to encourage appropriate levels of feedback for workers. It is the responsibility of QMERIT Inc. and its’ clients to implement and operate this procedure in their areas of operation and to:
Ensure that the SOP and all associated documents, knowledge databases and tools are understood and adopted. Supplement the SOP with Work Instruction as required in order to meet local market needs, Business Unit needs, regulatory requirements, customer preferences and/or proven operating and/or delivery methods.
2.2 APPROVAL / ESCALATION RESPONSIBILITIES It is the responsibility of QMERIT Inc. and its’ clients to implement this SOP The QMerit Inc. CLO is the point of escalation for all matters inquired upon or contested with regards to this policy.
Procedure Title: – learning models
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QMS STANDARDS
CONTROLLED DOCUMENT: SOP-QMI-1003
3.0 PROCEDURE (SOP) 3.1 Competency groups: each model (refer to section 5.0 for an example) contains groups where the skills and competencies are organized. Our default models contain four groups (we suggest having no more than six groups) and they are: 3.1.1 collaboration; 3.1.2 effectiveness; 3.1.3 insight; 3.1.4 solution. 3.1.5 One client has the following groups; 3.1.5.1 theories and insights; 3.1.5.2 disease and morbidities; 3.1.5.3 execution (application knowledge); 3.1.5.4 efficacy (outcomes). 3.1.6 You can see that both of these are a combination of both skills, attitudes, behaviors; the perfect balance of skills and competencies 3.2 Focused: the bottom line, all skills and competencies fit into the aforementioned groups (which we refer to as foundational competencies). However, based on model and balanced with the strategic objectives of the organization, five of these foundational competencies are placed on the model honeycomb. These “most important” five create a quick visual reference for the consumer to clearly understand what is most important to the organization for their role and one additional role (refer to section 5.0 for an example) 3.3 Foundational: all skills and competencies are foundational and grouped into competency groups (see 3.1). It is possible that the two roles presented in the visualizing of the model are not common enough in which case additional competencies would be added for the one of two displayed models. 3.4 Skills and competencies: learning models will indiscriminately display both as related to a role. For reference to this procedure and all of “the” Match quality manual we see their definitions as follows: 3.4.1 Skill: something learned in order to be able to carry out work or project activities 3.4.2 Competency: may incorporate a skill, but are more that the skill, they include abilities and behaviors, as well as knowledge that is fundamental to the use of a skill. 4.0 SPECIAL DEFINITIONS THE FOLLOWING TERMS ARE REFERRED TO IN THIS STANDARD; TO VIEW THE DEFINITION OF EACH TERM PLEASE CLICK ON THE LEXICON LIBRARY LINK: LEXICON LIBRARY TERM Standard Operating Procedure (SOP) Work instruction (WI)
5.0 ASSOCIATED REFERENCE DOCUMENTS THE FOLLOWING DOCUMENTS PROVIDE ADDITIONAL INFORMATION: DOCUMENT NAME R-WI-QMI-11001 | ScreenShot | competency model
Procedure Title: – learning models
LOCATION http://bit.ly/R_WI_QMI_11001_CompetencyMo del
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QMS STANDARDS
CONTROLLED DOCUMENT: SOP-QMI-1003
DOCUMENT NAME WI-QMI-11001 | master business process; ”the” Match
LOCATION http://bit.ly/WIQMI11001
6.0 ASSOCIATED KNOWLEDGE DATABASE THE FOLLOWING KNOWLEDGE DATABASES PROVIDE ADDITIONAL INFORMATION: KNOWLEDGE DATABASE
LOCATION
7.0 ASSOCIATED TOOLS THE FOLLOWING TOOLS MAY BE REQUIRED FOR COMPLIANCE TO THIS STANDARD: ASSOCIATED TOOLS QMerit Lexicon Library
LOCATION http://bit.ly/QMeritLexiconLibrary
8.0 REVISION HISTORY REVISION (X.X) DATE OF LAST REVISION
1.0 02/16/16
LAST APPROVAL DATE
02/15/16
(MM/DD/YY) (MM/DD/YY)
DOCUMENT AUTHOR: Greg Lush
DOCUMENT MANAGER: Greg Lush
REASON FOR CHANGE:
SECTION / PARAGRAPH CHANGED
Revision
1.0
All
CHANGE MADE
Initial entry of document
DATE OF REVISION MM/DD/YY
02/15/16
9.0 ELECTRONIC NOTIFICATION LIST: ELECTRONIC NOTIFICATIONS VP Technical Services VP Sales VP Engineering
Procedure Title: – learning models
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QMS STANDARDS
CONTROLLED DOCUMENT: SOP-QMI-1003
10.0
APPROVALS
PLEASE GO TO THE LINK BELOW FOR THE ELECTRONIC RECORD OF THE REVIEW AND APPROVAL OF THIS POLICY. LOGIN TO VIEW FIRST APPROVER NAME: GREG LUSH BUSINESS UNIT: QMERIT INC. TITLE: CLO SIGNATURE: ELECTRONIC APPROVAL
SECOND APPROVER NAME: TRACY PRICE BUSINESS UNIT: QMERIT INC. TITLE: CEO AND CHAIRMAN SIGNATURE: ELECTRONIC APPROVAL
THIRD APPROVER NAME: BUSINESS UNIT: QMERIT INC. TITLE: SIGNATURE:
DOCUMENT HISTORY SECTION: Document Created on 02/15/16 by Greg Lush Edits and URLs on 02/16/16 by Greg Lush
Procedure Title: – learning models
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