Lexicon lexicon noun [leksiˌkän] the vocabulary of a person, language, or branch of knowledge: ’the size of the English lexicon’. Origin: Early 17th century: modern Latin, from Greek lexicon (biblion) ‘(book) of words’, from lexis ‘word’, from legein ‘speak’
Learning learning noun the acquisition of knowledge or skills to experience, study, or being taught: ‘these adults experienced difficulties in learning’
——— instructions for use: search or “flip through” this section of the lexicon library for terms and definitions related to the quality management system. Depending upon your file reader search is also in expeditious option. All lexicon entries are in alphabetical order ——— examples of definitions contained within:
assessment
CLO
feedback
outcome-based edu
QTAS
scheduling
topic
Assessment Contributor Greg Lush
Created: 20151230 Modified:
Definition An assessment has a primary objective of providing practice for search and retrieval from memory per student and provide perspective feedback (items, topic and/or assessment level)
Related QTAS
Questions, topics, assessments and schedul ...
Scheduling
Deliberate delivery of published assessments ...
Topic
A topic contains a group of questions that...
Notes from Merriam-Webster: 
the act of making a judgment about something: the act of assessing something

an idea or opinion about something
Learning
3
CLO Contributor Greg Lush
Created: 20160208 Modified:
Definition
Related CLO insights
Notes and observations recorded during the first use
Leveraging experience and background within the service industry, along with years in strategy and quality management, with the pragmatic application of available learning styles and technology, the QMerit CLO translates business analysis information to the direct alignment between skills required for specific work activities and those available skills from the community. Resulting in the most appropriate match of skills and labor across internal and external labor markets.
Notes from WikiPedia: A Chief Learning Officer (CLO) is the highest ranking corporate officer in charge of learning management. CLO's can be experts in corporate personal training, with degrees in education, instructional design, business or similar fields. Qualified CLO's should be able to drive the corporate strategy and alignment development of people with the business goals of the organization. A full complement of skills, from business analytics, technology, learning theory, performance consulting and scientific inquiry are important for success. The CLO may report directly to the CEO.
Learning
4
Feedback Contributor Greg Lush
Created: 20151230 Modified:
Definition
Related Outcome-based edu
At the conclusion of our learning alignment...
We believe strongly that people want to do the right thing. However, if you never give a person feedback how are they expected to ever meet your goals? Feedback must always be focused on the desired outcome. With the outcomes front and center it is easy to create meaningful feedback related to both correct and incorrect stimuli responses. Bear in mind that the objective is participant success and transfer of knowledge. Feedback should be configured at the question, topic, question block, and assessment levels. In many cases feedback will take longer than the questions themselves to create.
Notes from Merriam-Webster: 
helpful information or criticism that is given to someone to say what can be done to improve a performance, product, etc.
Learning
5
Job Task Analysis Contributor Greg Lush
Created: 20151230 Modified:
Definition
Related Outcome-based edu
At the conclusion of our learning alignment...
The job task analysis (JTA) is primarily used to solicit feedback from participants regarding the applicability of assessments or work activities and their priority within their working environments. By assessing the significance of the task across three dimensions; difficulty, importance, and frequency, we have a leg up in understanding what skills are required to execute a successful outcome. Often times, as a result of this analysis, focus shifted to areas which are most important to the worker population.
Notes from Wikipedia: Job analysis (also known as work analysis) is a family of procedures to identify the content of a job in terms of activities involved and attributes or job requirements needed to perform the activities. Job analysis provides information to organizations which helps to determine which employees are best fit for specific jobs. Through job analysis, the analyst needs to understand what the important tasks of the job are, how they are carried out, and the necessary human qualities needed to complete the job successfully. The process of job analysis involves the analyst describing the duties of the incumbent, then the nature and conditions of work, and finally some basic qualifications. After this, the job analyst has completed a form called a job psychograph, which displays the mental requirements of the job. The measure of a sound job analysis is a valid task list. This list contains the functional or duty areas of a position, the related tasks, and the basic training recommendations. Subject matter experts (incumbents) and supervisors for the position being analyzed need to validate this final list in order to validate the job analysis. Job analysis is crucial for first, helping individuals develop their careers, and also for helping organizations develop their employees in order to maximize talent. The outcomes of job analysis are key influences in designing learning, developing performance interventions, and improving processes. The application of job analysis techniques makes the implicit assumption that information about a job as it presently exists may be used to develop programs to recruit, select, train, and appraise people for the job as it will exist in the future
Learning
6
Outcome-based education Contributor Greg Lush
Created: 20160208 Modified:
Definition
Related Feedback
We believe strongly that people want to...
At the conclusion of our learning alignment exercise it is expected that QMerit clients have aligned their workers skill sets to specific work activities. To that end QMerit deploys an outcome-based approach starting with an assessment and bridging back to learning content as required.
Notes from Wikipedia: 
Outcome-based education (OBE) is an educational theory that basis each part of an educational system around goals (outcomes). By the end of the educational experience each participant should have achieved the goal. There's no specific style of teaching or assessment in OBE; instead classes, opportunities, and assessments should all help participants achieve the specified outcomes.
Learning
7
QTAS Contributor Greg Lush
Created: 20160208 Modified:
Definition Questions, topics, assessments, and scheduling (QTAS) are critical to achieve and deliver learning alignment within an organization. QTAS is one component of a traditional learning environment and generally is one of the final steps. However, within an “outcome based learning” design you will often see QTAS as the lead, driving participants to learning content from the stimuli packaged within the assessment.
Related Assessment
An assessment has a primary objective of ...
Scheduling
Deliberate delivery of published assessments ...
Topic
A topic contains a group of questions that...
Notes ———
Learning
8
Scheduling Contributor Greg Lush
Created: 20160208 Modified:
Definition Deliberate delivery of published assessments is achieved through a scheduling process. While the concept of scheduling is not a mystery, the use of “specific windows” when delivery learning content can have an impact on the motivation and transfer of knowledge to participants.
Related Assessment
An assessment has a primary objective of ...
Topic
A topic contains a group of questions that...
QTAS
Questions, topics, assessments and schedul ...
Generating schedule windows clearly defines expectations and assists participants in managing their priorities. Along with scheduling, organizers also control who sees the information (at the individual or group level).
Notes from Merriam-Webster:
plan of things that will be done in the times when they will be done
a written or printed list of things in the times when they will be done
a list of times when buses, trains, airplanes, etc., leave or arrive
Learning
9
SME Contributor Greg Lush
Created: 20160208 Modified:
Definition
Related Standards
Standards are documented agreements containing procedures…
Subject matter experts are critical in making sure that the “rubber hits the road”. A strong community of SME’s representing the entire corporate landscape significantly increasing your odds of adoption and relevance. SME’s are not everything to everyone and many mis-applications of these resources occur, souring the rest of SME candidates willingness to participate. Once you have connected with an SME listen carefully to how they would like to be leveraged, apply their requests and not your assumptions.
Notes from Wikipedia: A subject-matter expert (SME) or domain expert is a person who is an authority in a particular area or topic. The term domain expert is frequently used in expert systems software development, and there the term always refers to the domain other than the software domain. A domain expert is a person with special knowledge or skills in a particular area of endeavor. An accountant is an expert in the domain of accountancy, for example. The development of accounting software requires knowledge in two different domains, namely accounting and software. Some of the development workers may be experts in one domain and not the other. A SME should also have basic knowledge on other technical subjects.
Learning
10
Topic Contributor
Greg Lush; QuestionMark
Created: 20160208 Modified:
Definition A topic contains a group of questions that relate to a particular subject, level of difficulty, or some other common trait. The topic can contain other topics (subtopics) and are used for structuring questions into logical groups. For example, you may have a topic called "mathematics" containing two subtopics, one called "calculus" containing questions on calculus, and one called "algebra" containing algebra questions.
Related Assessment
An assessment has a primary objective of ...
QTAS
Questions, topics, assessments and schedul ...
Scheduling
Deliberate delivery of published assessments ...
Notes from Merriam-Webster: 
someone or something that people talk or write about
Learning
11
Quality | QMS quality management system verb is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is expressed as the organizational structure, policies, procedures, processes and resources needed to implement quality management.
——— instructions for use: search or “flip through” this section of the lexicon library for terms and definitions related to the quality management system. Depending upon your file reader search is also in expeditious option. All lexicon entries are in alphabetical order ——— examples of definitions contained within:
corrective action
preventative action
reference document
SOP
standards
work instruction
CLO insights Contributor Greg Lush
Created: 20160208 Modified:
Definition
Related CLO
Leveraging experience and background within the service...
Notes and observations recorded during the first use of an application. These items are written in an informal manner and generally equal notes that you may find while reading study materials from another student. As folks are getting comfortable with concepts this easy to review, bulleted listing may provide just the sequence of words to help someone connect with the process.
Notes ———
Quality | QMS
13
Corrective action Contributor Greg Lush
Created: 20160208 Modified:
Definition
Related Preventative action
A Preventative Action Form documents action...
A Corrective Action Form documents action (s) required to eliminate the existence of nonconformance in a product, service or process. The need for a Corrective Action Form typically arises from one of the following instances:
Quality Audit identifies a defect in a process causing customer satisfaction or process performance concerns.
Customer satisfaction concerns, either internal or external, are raised through the normal course of customer communication, or as a result of a formal customer survey.
Performance Measurement System identifies corrective actions required to meet process performance and/or customer satisfaction metrics.
Notes ———
Quality | QMS
14
Preventative action Contributor Greg Lush
Created: 20160208 Modified:
Definition
Related Corrective action
A Corrective Action Form documents action...
A Preventive Action Form documents action (s) required to enhance or modify a product, service, or process as documented in an SOP or WI to prevent nonconformance in the future. The need for a Preventive Action Form typically arises from one of the following instances:
Corrective Action that has been taken to correct an existing nonconformance identifies the root cause of the nonconformance to be a defect in a process, product or service that can be prevented by modifying the process, product or service.
Quality Audit identifies a defect in a process causing customer satisfaction or process performance concerns that do not require corrective action.
Customer satisfaction concerns, either internal or external, are raised through the normal course of customer communication, or as a result of a formal customer survey.
Performance Measurement System identifies preventive actions required to meet process performance and/or customer satisfaction metrics.
Notes ———
Quality | QMS
15
Reference doc Contributor Greg Lush
Created: 20160208 Modified:
Definition A Reference Document is a document that has been referenced by a Standard Operating Procedure or Work Instruction that provides additional information, instructions or other supporting reference to accurately document the Standard Operating Procedure or Work Instruction (WI). Typically these documents are procedure manuals, images or drawings, spreadsheet tools or forms. QMerit QMS provides a framework for developing documentation and providing open access to those that require access to perform their jobs or enhance their contribution to the organization. Existing process documents that fit the description of reference documents will be described in a Work Instruction that will provide an online link directly to the existing document or provide information about where to locate the document.
Related Standards
Standards are documented agreements containing procedures…
Work Instruction
A Work Instruction (WI) is a doc produced ...
Notes ———
Quality | QMS
16
SOP Contributor Greg Lush
Created: 20160208 Modified:
Definition A Standard Operating Procedure (SOP) is a document produced and approved by QMerit managers and published. SOP's require that a particular approach be adopted as a means of accomplishing a task and sets minimum standards to ensure a consistent and repetitive approach to operating practices. The alignment of a company’s business process with an industry known standard (such as ISO) produces an SOP. This document may be viewed as a strategic document spanning all departments and clients
Related Standards
Standards are documented agreements containing procedures...
Work Instruction
A Work Instruction (WI) is a doc produced ...
Notes from Merriam-Webster: 
something that is done or given to someone in order to prevent trouble, gain support, etc.
Quality | QMS
17
Standards Contributor Greg Lush
Created: 20160208 Modified:
Definition Standards are documented agreements containing procedures or specifications to be used consistently as rules, guidelines, or definitions of characteristics, to ensure that processes, products and services are fit for their purpose.
For QMerit, the development and adoption of standards will provide the framework to:
Develop a consistent management system to ensure that resources are used effectively;
Identify opportunities to leverage the value and contribution of each of the QMerit Business Units to strengthen the QMerit value proposition;
Share and implement best in class processes amongst Business Units;
Continuously evaluate our performance, processes, products and services to ensure a leading market position in the industry.
Communicate the QMerit commitment to quality to our employees, Clients and the marketplace.
Related SOP
A strategic operating procedure (SOP) is a doc produced ...
Work Instruction
A Work Instruction (WI) is a doc produced ...
Notes ———
Quality | QMS
18
Work instruction Contributor Greg Lush
Created: 20160208 Modified:
Definition A Work Instruction (WI) is a document produced and approved by the Business Units and published. When details provided within a SOP do not relate entirely to Business Unit business, WI’s are created to extend the intent of a SOP as viewed from a specific Business Unit perspective. WI's are required by a Business Unit or are required of a Business Unit by an SOP. WI's are specific in nature detailing the steps taken at the Business Unit to accomplish a task. WI's may modify an approach as stated in an SOP to accommodate the needs of a Business Unit. This document may be viewed as a tactical document specific to Business Unit requirements.
Related SOP
A strategic operating procedure (SOP) is a doc produced ...
Standards
Standards are documented agreements containing procedures...
Notes from BusinessDirectory.com: 
A description of the specific tasks and activities within an organization. A work instruction in a business will generally outline all of the different jobs needed for the operation of the firm in great detail and is a key element to running a business smoothly.
Quality | QMS
19
Technology technology [tekˈnäləjē] noun the application of scientific knowledge for practical purposes, especially in industry: "advances in computer technology", "recycling technologies"
——— instructions for use: search or “flip through” this section of the lexicon library for terms and definitions related to the quality management system. Depending upon your file reader search is also in expeditious option. All lexicon entries are in alphabetical order ——— examples of definitions contained within:
single sign on
Blogs Contributor Greg Lush
Created: 20160212 Modified:
Definition Blogs have been around a long time, way before the popularity of Facebook and twitter. These tools allow in author to present a perspective or challenge a community to rally behind a concept. Successful blogs have a great blend of content and controversy allowing contributors to share their opinions in a trusting environment.
Related Topic
A topic contains a group of questions that…
Yammer
Yammer, which was purchased by Microsoft back
Notes from Oxford Dictionaries: noun A regularly updated website or webpage, typically one run by an individual or small group, that is written in an informal or conversational style. verb add new material to or regularly update a blog: “it's about a week since I last blogged” write about (an event, situation, topic, etc.) In a blog: "he blogged the Democratic and Republican national conventions as an independent"
Technology
21
Metadata Contributor Greg Lush
Created: 20160211 Modified:
Definition Years ago when I was first introduced to the word metadata the definition shared with me seemed a bit confusing, although when you really think about it the definition is perfectly logical. Metadata simplistic definition equals “information about information�. A world of opportunity is exposed when we can select discrete pieces of information around transactional systems and leverage this information to create exponential value. This metadata abstraction layer provides the ability to see a combination of events from a different perspective.
Related Assessment
An assessment has a primary objective of ...
Topic
A topic contains a group of questions that...
Notes from WikiPedia: Metadata is "data that provides information about other data". Two types of metadata exist: structural metadata and descriptive metadata. Structural metadata is data about the containers of data. Descriptive metadata uses individual instances of application data or the data content. Metadata was traditionally in the card catalogs of libraries. As information has become increasingly digital, metadata is also used to describe digital data using metadata standards specific to a particular discipline. Describing the contents and context of data or data files increases their usefulness. For example, a web page may include metadata specifying what language the page is written in, what tools were used to create it, and where to find more information about the subject; this metadata can automatically improve the reader's experience. The main purpose of metadata is to facilitate in the discovery of relevant information, more often classified as resource discovery. Metadata also helps organize electronic resources, provide digital identification, and helps support archiving and preservation of the resource. Metadata assists in resource discovery by "allowing resources to be found by relevant criteria, identifying resources, bringing similar resources together, distinguishing dissimilar resources, and giving location information.
Technology
22
OneNote (Mircosoft) Contributor Greg Lush
Created: 20160211 Modified:
Definition
Related Topic
A topic contains a group of questions that...
Microsoft OneNote has been around for many years and maybe one of the most underutilized tools within the office suite. Sections can be created and notes can be contained within those sections, very similar to a notebook with colored tabs and paper inserts. Once information is entered into a notebook it can be searched and shared between many users and across many notebooks.
Notes from Microsoft community: You can think of OneNote as a "digital scratchpad" vs Word which is more like a "digital typewriter". It allows you much more freedom when creating entries than a product like Word. ——— OneNote is a digital notebook that allows you to gather and organize your notes and information. You can organize text, pictures, digital handwriting, audio, video, and more, in one notebook. It provides powerful search capabilities to easily find information and you can share your notebooks and work together with others more efficiently ———
Technology
23
Single Sign On (SSO) Contributor Greg Lush
Created: 20160210 Modified:
Definition Platforms and applications across enterprises which need to share information and prevent the user from entering their credentials multiple times require some form of single sign-on. Single sign-on also can facilitate the passing of data between computer systems, or computing environments, to allow trusted and authentic distribution of data.
Related SOP
A strategic operating procedure (SOP) is a doc produced ...
Standards
Standards are documented agreements containing procedures...
One of the most common uses for single sign-on within the QMerit platform has to do with user authentication. The process is straightforward and essentially passes an encrypted token containing user information between systems to allow ease of sign-on. Additionally, when connecting to third-party transactional systems; such as work order management, purchase management, and learning management systems, single sign-on is used in the background to ensure authentic data transfer sessions.
Notes from WikiPedia: Single sign-on (SSO) is a property of access control of multiple related, but independent software systems. With this property a user logs in with a single ID and password to gain access to a connected system or systems without using different usernames or passwords, or in some configurations seamlessly sign on at each system. This is typically accomplished using the Lightweight Directory Access Protocol (LDAP) and stored LDAP databases on servers. A simple version of single sign-on can be achieved over IP networks using cookies but only if the sites share a common DNS parent domain. Conversely, single sign-off is the property whereby a single action of signing out terminates access to multiple software systems. As different applications and resources support different authentication mechanisms, single sign-on must internally translate instore credentials for the different mechanisms, from the credential used for initial authentication.
Technology
24
Yammer (Microsoft) Contributor Greg Lush
Created: 20160211 Modified:
Definition Yammer, which was purchased by Microsoft back around 2012, could be considered a social network for the enterprise. One strong feature is the ability to create external networks which can be made by client to allow post assessment collaboration and discussion in a controlled, invite only environment. One of the keys to collaboration is trust, provide an environment where people feel comfortable and far from judgment to maximize the impact of collaboration.
Related Blogs
Blogs have been around a long time, ...
Topic
A topic contains a group of questions that‌
In a learning environment we align the creation of groups to the clients learning topics found within the assessment engine. This allows the primary subject matter (a.k.a. topics) to resonate with the participant long past the first interaction.
Notes from WikiPedia: Yammer is a freemium enterprise social networking service used for private communication within organizations. Access to a Yammer network is determined by a user's Internet domain so that only individuals with approved email addresses may join their respective networks. The service began as an internal communication system for the genealogy website Geni, and was launched as an independent product in 2008. Microsoft later acquired Yammer in 2012 for US$1.2 billion
Technology
25