QMS STANDARDS
CONTROLLED DOCUMENT: SOP-QMI-1000
BUSINESS UNIT:
QMerit INC 111 Pacifica, Irvine, CA 92618
STANDARD TYPE:
Standard Operating Procedure
PROCEDURE TITLE: Feedback; QTAS
AREA: Management Systems TYPE OF PROCEDURE:
HR and Learning
DOCUMENT NUMBER: SOP-QMI-1000 REVISION: 1.0
PROCEDURE STATUS
IMPLEMENTED
RELEASED
02/08/16
mm/dd/yy
UNLOCK DOCUMENT TO EDIT BEYOND THIS POINT
1.0 PURPOSE/SCOPE It is not uncommon for corporations to hold their employees at the highest standards. High standards can only be achieved by providing feedback to workers as frequently as possible. To this end QMerit has elected to assist our clients in ensuring that worker assessments, across myriad skill sets, provides every opportunity possible for workers to succeed. The key is connecting directly with the digital stimuli distributed to workers via the assessment process. Provide feedback, regardless of a passing or failing response to questions, and sincerely guide the participant through the highest degree of knowledge transfer. This procedure exposes feedback opportunities within questions, topics, and assessments. 2.0 RESPONSIBILITIES 2.1 TASK RESPONSIBILITIES QMerit Inc. maintains certain policies to encourage appropriate levels of feedback for workers. It is the responsibility of QMERIT Inc. and its’ clients to implement and operate this procedure in their areas of operation and to:
Ensure that the SOP and all associated documents, knowledge databases and tools are understood and adopted. Supplement the SOP with Work Instruction as required in order to meet local market needs, Business Unit needs, regulatory requirements, customer preferences and/or proven operating and/or delivery methods.
2.2 APPROVAL / ESCALATION RESPONSIBILITIES It is the responsibility of QMERIT Inc. and its’ clients to implement this SOP
Procedure Title: – Feedback; QTAS
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QMS STANDARDS
CONTROLLED DOCUMENT: SOP-QMI-1000
The QMerit Inc. CLO is the point of escalation for all matters inquired upon or contested with regards to this policy. 3.0 PROCEDURE (SOP) 3.1 Tangible and relevant feedback should be presented at every possible opportunity. The application of feedback will vary from system to system however, most will allow feedback to be directly associated to questions, topics, question blocks, and assessments. 3.2 Feedback should include yet not be limited to: expanded definition of the questions context alternative perspectives, especially on incorrect responses constructive input, it is important to keep the worker engaged and motivated through the assessment process depending upon the learning system, it is possible at the conclusion of a question block or assessment to bridge the participant to interactive feedback. For many this may be a webbased blog, or discussion forum. Creating these interactive spaces is simple, the trick will be to get people to contribute. This can only be done by building trust within the community and by making sure that your moderator is connected to the content. 3.3 Feedback should NEVER include: belittling or self-interest driven perspectives disciplinary overtones single word feedback responses 4.0 SPECIAL DEFINITIONS THE FOLLOWING TERMS ARE REFERRED TO IN THIS STANDARD; TO VIEW THE DEFINITION OF EACH TERM PLEASE CLICK ON THE LEXICON LIBRARY LINK: LEXICON LIBRARY TERM Assessment CLO Feedback Outcome-based education QTAS Scheduling Standard Operating Procedure (SOP) Topic Work instruction (WI)
5.0 ASSOCIATED REFERENCE DOCUMENTS THE FOLLOWING DOCUMENTS PROVIDE ADDITIONAL INFORMATION: DOCUMENT NAME WI-QMI-51004 configuration; questions WI-QMI-51005 configuration; assessments Procedure Title: – Feedback; QTAS
LOCATION http://bit.ly/WIQMI51004 http://bit.ly/WIQMI51005 Page 2 of 4
QMS STANDARDS
CONTROLLED DOCUMENT: SOP-QMI-1000
DOCUMENT NAME WI-QMI-51006 configuration; topics WI-QMI-11000 master business process; QTAS
LOCATION http://bit.ly/WIQMI51006 http://bit.ly/WIQMI11000
6.0 ASSOCIATED KNOWLEDGE DATABASE THE FOLLOWING KNOWLEDGE DATABASES PROVIDE ADDITIONAL INFORMATION: KNOWLEDGE DATABASE
LOCATION
7.0 ASSOCIATED TOOLS THE FOLLOWING TOOLS MAY BE REQUIRED FOR COMPLIANCE TO THIS STANDARD: ASSOCIATED TOOLS QMerit Lexicon Library
LOCATION http://bit.ly/QMeritLexiconLibrary
8.0 REVISION HISTORY REVISION (X.X) DATE OF LAST REVISION
1.0 02/16/16
LAST APPROVAL DATE
02/08/16
(MM/DD/YY) (MM/DD/YY)
DOCUMENT AUTHOR: Greg Lush
DOCUMENT MANAGER: Greg Lush
REASON FOR CHANGE:
SECTION / PARAGRAPH CHANGED
Revision
1.0
All
CHANGE MADE
Initial entry of document
DATE OF REVISION MM/DD/YY
02/08/16
9.0 ELECTRONIC NOTIFICATION LIST: ELECTRONIC NOTIFICATIONS VP Technical Services VP Sales VP Engineering
Procedure Title: – Feedback; QTAS
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QMS STANDARDS
CONTROLLED DOCUMENT: SOP-QMI-1000
10.0
APPROVALS
PLEASE GO TO THE LINK BELOW FOR THE ELECTRONIC RECORD OF THE REVIEW AND APPROVAL OF THIS POLICY. LOGIN TO VIEW FIRST APPROVER NAME: GREG LUSH BUSINESS UNIT: QMERIT INC. TITLE: CLO SIGNATURE: ELECTRONIC APPROVAL
SECOND APPROVER NAME: TRACY PRICE BUSINESS UNIT: QMERIT INC. TITLE: CEO AND CHAIRMAN SIGNATURE: ELECTRONIC APPROVAL
THIRD APPROVER NAME: BUSINESS UNIT: QMERIT INC. TITLE: SIGNATURE:
DOCUMENT HISTORY SECTION: Document Created on 02/08/16 by Greg Lush Edits and URLs on 02/16/16 by Greg Lush
Procedure Title: – Feedback; QTAS
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