What Orchestra does
Tangible data
The Orchestra solution manages the flow of customers and their experience from initial contact to final service delivery. This means you can coordinate and automate arrival, check in, waiting, and calling procedures to better serve your customers, as well as track staff productivity and service levels for a true, real-time view of your branch operations.
Orchestra records milestone data like waiting and service times on every customer transaction, as well as staff, workstation and branch performance levels, and service summaries. This data provides insight into daily operations and supplies the tangible information necessary to make functional improvements, effectively schedule staff, and defend staffing and budgetary requests.
Extending with modules
Who benefits?
Orchestra is built on an open and extensible framework that uses industry standard technologies like Java and XML and is delivered to users through a standard web browser.
CUSTOMERS Customers benefit from a relaxed atmosphere with a controlled and fair waiting process while experiencing consistent and positive service.
By developing Orchestra on open standards and designing the software using object oriented programming (OOP) methodologies, it can easily be extended and new functionality added using modules that simply “plug-in� to the system’s framework.
STAFF Staff members benefit from increased productivity, a fair and more relaxed service process and a more professional environment.
Built with this integrated group of modules, Orchestra helps organizations to deliver better, more efficient processes, which in turn bring results such as improved customer satisfaction and reduced operational expenses.
MANAGEMENT With access to critical analysis and reporting tools, management can drive ongoing improvements in customer satisfaction while better supervising the day-to-day activities.