Queensland Water Newsletter #38 December 2024

Message from CEO

This time of year provides us with an opportunity to reflect on the calendar year that was. It has been a highly productive year for the Queensland Water Directorate (qldwater), having organised two Water Connections Tours (February and May), a sold-out Annual Forum and a highly successful Emerging Contaminants Workshop amongst other activities.

I would like to thank the sponsors of these events; without your support we could not have delivered the high calibre of events for our members and stakeholders. It is also a credit to our members that they continue to support the Directorate with their attendance and deep participation, not only at events but through the various Working Groups. We appreciate your time and knowledge – this contribution ensures the ongoing quality of our advocacy efforts.

Regarding Working Groups, a heartfelt congratulations to the qldwater Consortium for Research and Advocacy on Contaminants of Concern (qCRAC) for taking out the AWA Organisational Excellence Award. Dr Louise Reeves works above and beyond with its members to ensure the achievements of qCRAC.

by Georgina Davis, Chief Executive

I am always humbled by the knowledge, efforts and achievements of the qldwater team and this year they have delivered more than ever.

The stories and accomplishments outlined in this edition speak for themselves. The sector continues to collaborate and grow, and while we have challenges (not least workforce, skills, ageing infrastructure and a distinct deficit of cash for essential investments), we also continue to deliver clean, safe and sustainable water and services for our communities.

Until next time,

Georgina Davis

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Looking back at 2024

Reflecting on the 2024 qldwater Annual Forum: Managing the Risk Curve

The 2024 qldwater Annual Forum brought together experts, stakeholders, and innovators in Queensland’s water sector to explore the theme “Managing the Risk Curve.” Held against a backdrop of increasing complexity in water management, the event delivered actionable insights, forward-thinking strategies, and showcased cutting-edge projects shaping the future of water in Queensland.

Keynote Insights

Dr. Anthony Lynham, Chairperson at Seqwater, emphasised the need for catchment care and collaboration to safeguard water supplies in Australia’s fastest-growing region. Highlighting the challenges posed by climate change, population growth, and infrastructure demands, he underscored the importance of partnerships in protecting precious water resources.

Complementing Dr. Lynham, Adrian Hart from Oxford Economics detailed the economic pressures on water infrastructure projects. Rising costs, labour shortages, and increasing demand for construction highlight the urgency for better resource management and skills development within the sector.

Tackling Emerging Challenges

Presenters at the forum also addressed critical emerging risks. Andrew Morgan, Cyber Security Consulting Leader at Willis Australia, shared insights into the vulnerabilities of operational technology in water utilities. He stressed the necessity of mature cybersecurity strategies and the importance of securing critical assets to combat evolving threats.

Dugald Meek from WTW discussed global trends impacting risk management, including uninsurable hazards and the implications of climate change. His call for adaptive risk strategies resonated strongly with attendees navigating increasing environmental pressures.

Celebrating Innovation and Collaboration

The forum celebrated Queensland’s water and waste innovation through technical tours and case studies. From Phoenix Power Recyclers’ advanced composting processes to Unitywater’s recycled water treatment initiatives, these projects exemplify the sector’s shift towards sustainability and circular economy principles.

A standout was the South West Queensland Water and Sewerage Alliance (SWQWSA), which presented its proactive approach to long-term asset management. Their detailed risk assessments and strategic investment plans are vital to ensuring water security for remote Queensland communities.

Enhancing Resilience in Water Management

Dr. Phil Choi from Queensland Health unveiled a new Harmful Algal Bloom (HAB) Water Workforce Toolbox, equipping providers with practical tools to mitigate the risks of early and frequent algal blooms. Meanwhile, Kelly Hopewell from the City of Gold Coast highlighted PFAS challenges in infrastructure projects and the need for robust source control strategies to manage contaminants.

Annual Forum 2024

A Vision for the Future

As the forum concluded, it was clear that the water sector faces significant challenges, from aging infrastructure to emerging environmental and cybersecurity risks. However, the collective expertise and passion displayed at the event also reflected optimism for the future. With ongoing collaboration, innovation, and investment, Queensland’s water sector is well-positioned to navigate its evolving risk landscape.

The qldwater team extends gratitude to all speakers, attendees, and partners for contributing to the forum’s success. Let’s continue to work together to secure safe, sustainable water for all Queenslanders.

For more highlights and resources from the forum, visit https://qldwater.com.au/annual-forum-2024

Awards Recognise Leaders in Queensland’s Water Industry

The qldwater 2024 Annual Forum Awards Dinner, held at Brisbane’s Waters Edge on 22 August, celebrated two outstanding contributors to Queensland’s urban water sector.

Ted Aldred, Manager Water Supply Regulation at the Department of Regional Development, Manufacturing and Water, received the Government Stakeholder Contribution Award for his leadership in drinking water safety and community health protection.

Steve Martin, Assets and Projects Manager at Palm Island Aboriginal Shire Council, was honoured with the Industry Recognition Award for his work in improving water quality and management, particularly for Indigenous communities.

Webinars and Workshops

Essentials Webinars and Workshops

Building personal resilience to avoid burnout

We had a great response to our Essentials Webinar on personal wellbeing in November, a clear indication that water sector workers are feeling the weight of pressures like staff shortages, working with ageing infrastructure, the uncertainty of organisational restructures and concern about high-risk weather events as we enter cyclone season.

Thanks to Belinda Chapman for a great session. Belinda provided some great tools including “name it to tame it” in acknowledgement of our feelings. She reflected on barriers like psychosocial hazards, job demands, conflict, poor organisational management, lack of role clarity and inadequate recognition to personal resilience.

The presentation also included more information on burnout, the different degrees of burn and how to use self-leadership to cope with stress.

A recording of the webinar is available here.

HR/IR Collaborative Networking

On 29 October, qldwater, held the inaugural HR/ IR Collaborative Network meeting which seeks to directly engage with the HR, workforce and training professionals across our member organisations.

The event attracted over 25 delegates in person and online, and featured a range of presenters including LGAQ’s Elle Ackland, Manager Workforce and Industrial Relations, who covered practices and tips for success in recruitment and selection, and insights from the LGAQ Workforce Plan to Grow Your Own.

We also had a leading case study from Central Highland Regional Council on the powerful collaboration between water and HR.

The event featured an overview of the new swimskills data capture tool and secured valuable feedback for its design and functionality from participants.

The recently released LGAQ Workforce Strategy 2024-28 documents, can be accessed here

The next meeting will be in February (also hybrid) with the date to be announced.

The WSR perspective on DWQMPs

In October Matt Ruygrok, Senior Regulatory Officer in Water Supply Regulation at the Department of Regional Development, Manufacturing and Water, presented on the Water Supply Regulation perspective on processing amendments to a Drinking Water Quality Management Plan (DWQMP).

The presentation addressed the process for amending DWQMPs, common issues and omissions in DWQMPs in light of the new Guidelines and WSR authorised officers and associated powers under the Act.

To watch a recording and to download Matt’s presentation, click here.

All past Essentials Webinar recordings are available on the qldwater website

Best of the Best Water Taste Test

Isaac Regional Council Wins Queensland’s Best and Takes National Crown for Best Tasting Tap Water in Australia!

Isaac Regional Council’s Glenden Scheme has achieved an impressive double victory, being first crowned joint winner of the 2024 Best of the Best Queensland Water Taste Test before capturing the title of IXOM Best Tasting Tap Water in Australia at the national level.

Isaac shared top honours for the Queensland title with Fraser Coast Regional Council’s Hervey Bay Scheme at the qldwater 2024 Annual Forum in August. After a rigorous blind tasting by over 60 water industry representatives, both water sources were lauded for their outstanding taste and quality. Having previously won the Queensland title, Fraser Coast kindly offered the opportunity to participate in the national competition to Isaac Regional Council.

The Glenden Scheme, serving a rural community of 475 people, sources its drinking water from the Gattonvale off-stream storage in the Bowen River Weir. Under manual operation by two dedicated operators and without automation or SCADA, Glenden’s water treatment process includes coagulation, flocculation, filtration, and disinfection. This hands-on, precisionfocused approach earned it national recognition as Australia’s best-tasting tap water.

Isaac Regional Council’s victory at the IXOM Best Tasting Tap Water in Australia competition was

announced at the JackJumpers Family Day in Hobart, Tasmania, by the Water Industry Operations Association of Australia (WIOA). With approximately 130 attendees voting, Glenden emerged as the country’s favourite water, triumphing over formidable state-level competitors, including Yarra Valley Water from Victoria, BHP’s Olympic Dam Desal Plant in South Australia, and other leading water providers from Tasmania, Western Australia, and NSW/ACT.

Dean Barnett, Chief Executive Officer, WIOA congratulated Isaac Regional Council on their prestigious win, saying: “This recognition underscores the hard work and commitment of water providers and operators who serve their communities tirelessly.”

This victory means Glenden’s water will represent Australia at the annual Berkeley Springs International Water Tasting Competition in West Virginia, USA, in February 2025.

As Isaac Regional Council celebrates this incredible achievement, they set a new benchmark for delivering clean, high-quality, and great-tasting tap water to their community and beyond.

Advocacy

qldwater and LGAQ’s Advocacy for Essential Water and Sewerage Services

In a determined effort to address critical challenges facing Queensland’s essential water and sewerage services, qldwater and the Local Government Association Queensland (LGAQ) have worked with Local Government partners to actively pursue key advocacy measures during 2024.

The ongoing partnerships, strengthened through initiatives like QWRAP, have catalysed attention and action for urgent reforms and long-term solutions, with our members presenting significant motions at the 128th LGAQ Annual Conference in October.

Funding Reform for Water and Sewerage Infrastructure

Motion Highlights: Resolution #22: Funding Reform

A dedicated capital and maintenance funding pipeline, codesigned with the local government sector to support councils address the significant water security, drinking water quality, environmental values and asset management risks identified through the current round of urban water risk assessments as well as through various Queensland Water Regional Alliance Program initiatives.

A commitment to co-design such a funding pipeline with the local government sector to ensure it supports financial sustainability outcomes by reflecting the diverse needs of different council cohorts across Queensland (i.e. regional cities vs remote communities).

One of the core motions spearheaded by Mayors and Councillors across the state, with strong leadership from the South West Queensland region, called for a fundamental change in how essential water services are funded across Queensland. The situation is dire, with many assets now at or approaching critical failure points due to longstanding funding shortfalls.

Historically, the State and Local Governments jointly supported water infrastructure funding until 2009, when the state withdrew its contributions, replacing them with competitive grants often centered on unrelated priorities like job generation.

Prior to 2009, the Queensland Government’s Water and Sewage Program (WASP) provided 40 or 50% subsidies for essential water and wastewater infrastructure for medium sized local government, and 80 or 100%

Advocacy

subsidies for small and remote councils through a Small Communities Assistance Program (SCAP). The removal of these programs left many councils grappling with aging infrastructure, creating systemic risks.

High risk examples include councils in the South West, where a detailed asset review identified 22% of drinking water supply bores were over 100 years old and at critical risk of failure and a further 11% of bores were more than 80 years old and at serious risk of failure.

With several of the towns relying on a single bore supply, and with CCTV of sewer network assets showing that 12% of sewer assets are at a point of critical failure, a lot of Queensland communities are facing water security concerns.

Addressing PFAS in Water Systems

Motion Highlights: Resolution #49: PFAS Ban

By advocating for a ban, the Queensland water sector aims to shift focus from upgrading treatment facilities to eliminating the source of the problem.

This measure aligns with successful efforts seen in New Zealand and select U.S. states. The potential $13.2 billion needed for Queensland’s wastewater upgrades underscores the critical cost implications for water customers if PFAS management remains unaddressed.

At Charters Towers, engineers have identified that two critical assets, including a large (525mm) asbestos cement (AC) trunk main and water reservoir, are at the end of design life and need urgent replacement. These assets present a single point of failure for the town water supply system with a rapid escalation of AC mains failures in the network in recent years. The large water main runs through the heart of Charters Towers, making maintenance difficult and risky.

qldwater joins with LGAQ and Queensland Local Governments to call for urgent action from the incoming State Government to publicly release the Urban Water Risk Assessment work, and for funding for essential water and sewage infrastructure to be restored.

qldwater would like to acknowledge the leadership of a group of Mayors including Les Hotz from North Burnett Regional Council, Janice Moriarty from Central Highlands Regional Council and Tony Williamson from Rockhampton Regional Council who championed a motion for action on per- and polyfluoroalkyl substances (PFAS), often referred to as “forever chemicals.”

With recent proposed changes to Australia’s drinking water guidelines raising PFAS-related concerns, the call is for a proactive approach which includes banning PFAS in products by 2026, thereby reducing entry into wastewater streams and minimising the need for costly treatment upgrades.

A recent study showed that an estimated $13.2 billion dollars of upgrades will be required at wastewater treatment plants to treat the PFAS waste that is coming from industry and homes into Queensland’s wastewater systems.

These costs don’t include the capital upgrades and additional operational costs necessary to treat PFAS in our biosolids waste streams.

Table below: Approximation of costs to remove PFAS from the liquid stream at 184 Queensland wastewater treatment plants.

Advocacy

Further Advocacy Measures

Other water-related motions raised at the Conference included:

• Groundwater Allocations (Resolution #23): Securing high-priority groundwater entitlements for town water supply.

• Infrastructure Assessment Framework (Resolution #96): Adopting long-term modeling and comprehensive cost-benefit evaluation frameworks for infrastructure projects.

• Wastewater Recycling and Diversion (Resolution #97): Encouraging funding and trials to support recycling initiatives, contributing to a circular economy.

• Trade Waste Discharge (Resolution #98): Reviewing provisions for Environmentally Relevant Activity to prosecute illegal discharge into sewerage systems at the point of entry rather than at point of discharge at treatment plants.

The strong advocacy reflects the water sector’s commitment to Queensland communities’ water security, environmental protection, and financial sustainability. We will continue to push for reforms and meaningful action to create a resilient, reliable, and future-proof water service sector for all Queenslanders.

Chart below: Putting PFAS limits in perspective - PFAS levels in everyday products.

Water Connections Tour

Linking Water Service Providers with State and Federal Support

qldwater celebrated 20 years of Water Connections Tours by hosting not one, but two tours in 2024.

Since 2004, these tours have provided an important way for Queensland Water Service Providers to link with State Government decision makers and regulators.

A key outcome of the 2024 Water Connections Tour has been to connect Queensland WSPs with State and Federal Government officials and to apply for funding under the National Water Grid Funding Initiative.

Ellie Crase, A/Director Strategic Urban Water Funding in the (then) Department of Regional Development, Manufacturing and Water, and her team have actively supported funding applications for Queensland Local Government Water Service Providers to access National Water Grid, First Nations and/or Remote Communities Water Infrastructure Program Funding for key projects to address urban water risks.

Tour 1 (Blue): February 2024

Funded by Department of Regional Development Manufacturing and Water as part of the Urban Water Risk Assessment.

Key agencies participating: State and Federal Government Officials DRDMW, LGAQ, Arup

Tour 2 (Green): May 2024

Sponsored by Lackon.

Key agencies participating: DRDMW, LGAQ, Queensland Health, Arup

Water Connections Tour

Funding Success from Water Connections Tour 2024

Central Highland Regional Council

Project Description:

Upgrade two water treatment plants and deliver supporting infrastructure, improving the reliability and quality of water supply to the towns of Bauhinia, Capella and Rolleston.

Project Value: $5.9 Million

Funding Secured: $4.3 Million (State and Commonwealth)

Longreach Regional Council

Project Description:

Improve water security through a Weir Raising project for Thompson Weir. Implement water efficiency projects including smart metering to conserve precious water resources.

Project Value: $18.6 Million

Funding Secured: $12 Million (State and Commonwealth)

Cherbourg Aboriginal Shire Council

Project Description:

Upgrades and optimisation of the existing water treatment plant, including microfiltration. The $14 million replacement of the 2km trunk main: and The construction of a new holding reservoir for treated water.

Project Value: $26 Million

Cloncurry Regional Council

Project Description:

New raw water bore and reticulation system to supply potable water to Dajarra.

Project Value: $2.3 Million

Funding Secured: $1.9 Million (State and Commonwealth)

Northern Peninsula Area

Project Description:

Upgrades to the Bamaga water treatment plant which will also service Seisia, New Mapoon, Umagico and Injinoo, and new mains infrastructure in the region.

Project Value: $10 Million

Funding Secured: $10 Million (State and Commonwealth)

Douglas Shire Council

Project Description:

New Water Intake on the Mossman River and other water security projects.

Project Value: $16.4 Million

Funding Secured: $10 Million (State and Commonwealth)

Funding Secured: $26 Million (State and Commonwealth)

Image below: Cherbourg Water Treatment Plant

Introducing the new State Government

The Queensland water industry welcomes the newly elected LNP Government, marking the beginning of a new chapter for the state. As the representative body for the sector, qldwater is committed to working with the new government to address the challenges and opportunities facing the water industry across Queensland.

The qldwater team has been proactive, engaging with key stakeholders before and after the election to advocate for the sector’s needs. Prior to the election, the directorate shared its manifesto with all parties, receiving varying responses. Post-election, qldwater has reached out to Ministers and officials to establish strong relationships and advocate for priorities vital to the sector’s success.

Understanding the New Landscape

The LNP’s water policy provides a framework for the new government’s priorities, which include a significant focus on regional Queensland. Key commitments include:

• Funding $2 billion in trunk infrastructure to support housing demand.

• Sustaining the “Works for Queensland” program with a three-year, $100 million annual commitment.

• Reviewing Queensland Water Plans, aiming to unlock economic opportunities.

• Acknowledging underfunded water infrastructure in regional communities and committing to collaborate on solutions.

Notable policy stances include opposition to desalination and recycled water for South East Queensland and plans to invest in new dams and regional water projects.

Building Connections with New Leadership

The newly appointed Water Minister, Ann Leahy, brings extensive experience and deep understanding of local government and regional challenges, honed through her eight years as the Opposition spokesperson for Local Government. Partnered with Linda Dobe, Director-General of the Department of Local Government and Water, their leadership creates an opportunity for a generational shift in the collaboration between water and local government sectors.

qldwater’s advocacy efforts are focused on forging relationships with these leaders and their teams. Early engagement includes regional briefings and connections with Assistant Ministers responsible for specific regions to ensure local water service providers are well-supported.

We look forward to continuing to work closely with the new government to secure the best outcomes for communities across the state.

Department Changes

• The Manufacturing and Regional Development elements of the Department of Regional Development, Manufacturing and Water has been moved to Natural Resources while Water and Local Government have made a strong partnership in the new Department of Local Government, Water and Volunteers (DLGWV). Bringing together the Water and Local Government portfolios will assist us to advance the discussions with Queensland Government about appropriate funding arrangements to deal with the risks to the sector, and we are pleased that Linda Dobe will remain in the role of Director-General. The new Minister is Ann Leahy MP.

• The Department of Environment, Science and Innovation gained Tourism and will now be the Department of Environment, Tourism, Science and Innovation (DETSI). The new Minister is Andrew Powell MP with Patricia O’Callaghan as Acting Director-General.

• Our skills and training initiatives will no longer be under the Department of Employment, Small Business and Training, but will now be overseen by the Department of Finance, Trade, Employment and Training (DFTET) led by Minister Rosslyn Bates MP and Peter McKay as Director-General.

• The Department of Health and Ambulance Services will be led by Minister Timothy Nicholls MP and Director-General Dr David Rosengren.

qldwater Intern Report

Navigating Queensland’s Water Supply Challenges Amid Rapid Growth and Climate Change

qldwater was pleased to host another intern this year, with Master of Engineering Management student Cynthia Kiruhi taking a deep dive into the “thirsty” industries driving Queensland’s water demand.

Cynthia’s work focused on the complex intersection of rapid urban growth, industrial expansion fuelled by ambitious government strategies, and climate challenges, shedding light on the strategic approaches needed to ensure sustainable water management and secure Queensland’s water future.

Cynthia produced an insightful report which underscores Queensland’s pressing water management challenges, largely driven by rapid population growth, urbanisation, and ambitious decarbonisation efforts.

With the population projected to swell from 5.22 million in 2021 to over 8 million by 2046, water demand for urban water (drinking water and sanitation) and across sectors like agriculture, hydrogen production, and critical minerals is set to surge. This escalating demand, compounded by climate change, underscores the need for more strategic water management, particularly around Water Development Planning.

The report highlights the mounting pressure on Queensland’s water systems, particularly the South East Queensland Water Grid, as climate-induced droughts and floods become more frequent. Increased agricultural needs, driven by a growing demand for food and biofuels, will necessitate efficient irrigation and innovative water-saving measures. The hydrogen sector, pivotal to decarbonisation, further amplifies water requirements due to its use of electrolysis, requiring pure water.

Queensland is also set to expand its critical minerals sector, driven by global demand for clean energy technologies amongst others.

Minerals such as vanadium, copper, silica, cobalt, nickel, and graphite are projected to play a crucial role, forming the backbone of batteries, renewable energy infrastructure, and technology applications.

With over 50 planned renewable hydrogen and sustainable fuel projects, the state’s mineral wealth can support everything from green hydrogen production to advancements in battery technologies and electronics.

The report notes that we have no orderly process for water development. We have a pipeline of projects coming at us but no framework to determine the best use of water or merits of one project over another. Worse still, water accounting in catchments is nonexistent despite the Water Plans clearly identifying the amount of unallocated water available; while consideration of long-term water security for our growing communities and existing water users is not being appropriately considered, let alone factors around equity.

Cynthia’s analysis calls for an integrated water management approach to ensure sustainability. Key recommendations include enhancing water recycling, expanding infrastructure, and fostering collaboration among governments, industries, and communities. Importantly, public education, water trading schemes, and building a skilled workforce will be critical in meeting future challenges.

The report serves as a timely reminder that Queensland’s water future depends on forwardthinking strategies and resilience in managing the delicate balance between growth and sustainability.

Program Update: Skills & Training

by Neil Holmes, Water Skills Partnership Manager

Change on the horizon for Water Skills Partnership and Industry Skills Advisor roles

The Water Skills Partnership (WSP) has established itself as one of qldwater’s flagship programs since its establishment over a decade ago. The partnership of 51 member organisations was formed to address critical skills needs in Queensland’s urban water industry, delivering benefits beyond its membership to uplift the entire sector.

The WSP hosts an annual Water Skills Forum and participants are encouraged to share ideas for new initiatives, vote on course topics and provide support where and when required.

In 2025, possible changes are on the horizon for qldwater’s role as both the Water Skills Partnership Manager and the new Industry Skills and Jobs Advisor (ISJA).

Currently the WSP Manager also fulfills the existing Industry Skills Advisor (ISA) role, with responsibilities divided equally. This dual role has fostered strong sector outcomes, such as increasing funded training availability through two new Skills Assure Supplier (SAS) Registered Training Organisations (RTOs).

From January 2025, these functions will separate to allow greater focus on both roles. A newly appointed WSP Manager will dedicate their efforts to the

Partnership, focusing on urban water issues and ensuring that sector needs are represented strongly. This role will remain integral to addressing critical skills gaps and enhancing workforce capability.

Under a new contract commencing in 2025, if successful in its expression of interest to continue the important work, qldwater will expand its commitment to the ISJA role. This full-time position will engage with stakeholders across broader sectors, facilitating collaboration through the Queensland Water Industry Reference Group (QWIRG) and representing Queensland’s water issues nationally to Jobs and Skills Councils (JSCs), particularly BuildSkills Australia.

The separation of these roles would enable qldwater to amplify its impact, ensuring each position delivers focused, effective outcomes for Queensland’s water industry.

The award of the new contracts should be announced shortly, we would like to take this opportunity to thank members, RTOs, Government Departments and Directors General for their letters of support for qldwater’s continuance in the role.

Program Update: Skills & Training

WSP November Meeting update

The latest WSP meeting held on 18 November featured several guest speakers on a range of topics.

QTO Pricing and Subsidies

Geoff Favell, the Queensland Training Ombudsman discussed the review and consultation on the pricing and subsidy framework. Geoff presented some interesting statistics and challenges on the different funding models including User Choice, C3G, VET in Schools and Higher-Level Skills.

The review will look at current regional loadings and whether they still reflect a fair representation for the cost of regional delivery vs metropolitan delivery. The current travel and accommodation subsidies are also well out of date with the rate per kilometre travelled a third of the current ATO rate and accommodation allowances set at $55 per night which is impossible to find these days. Our industry is very dispersed, and the current rates are not fit for purpose.

qldwater will provide a submission to the consultation to highlight the shortcomings of the current model, including the need for regional service providers where staff cover treatment, networks and wastewater treatment to have access to more than the 11 NWP modules currently funded.

Geoff’s presentation can be downloaded here.

Area 9 Assessment of Training Competency Tool

Andrew Smith, CEO of Scientia Australia, presented a proof of concept for AI-driven adaptive learning to test a learner’s competence. Andrew explained the difference between conscious competence where a person will likely know some aspects of a topic and will know that they know. We will waste time if we try to teach this since they already know it.

They will be aware that there are some things they do not know. This we need to teach and is the focus of traditional training.

Some things they might have a gut feel for. They lack confidence, but when pushed will do the right thing. This is unconscious competence – we need to build their confidence.

The real problem is unconscious incompetence –not knowing that you can’t do something. Area 9 data shows that almost everyone is unconsciously incompetent to some degree, typically ranging from 15 to as high as 40% of content being taught. Andrew believes that many of the mistakes and poor performance in the workplace are caused not because someone doesn’t know something, but because they think they do.

Area 9 is currently working with the Water Services Association Australia (WSAA) to advance safety across the water sector, looking at gaps in competency that creates risk.

qldwater is looking to work with Area 9 on a proof of concept to develop educational programs especially in critical risk areas for the water industry. The work will be guided by qldwater, leveraging WSAA courses where appropriate and integrating into Moodle (our current LMS system).

Potential next courses may include Cybersecurity, Confined Space and LoTo.

Andrew’s presentation is available here.

RSL Employment Program

Matthew Hull from the RSL presented an overview of the RSL employment program that helps returned service men and women and their partners to start new careers once they leave the service. Through qldwater’s partnership with the RSL Employment team, our members have access to a range of skilled applicants.

Workforce Industry Snapshot Report

The next biennial Workforce Industry Snapshot Report will be released in 2025. qldwater will be reaching out to all WSP members in the new year to gather data for the next report. The report is a key document used in our advocacy efforts, providing the most comprehensive overview of the water sector workforce in Queensland.

Program Update: Skills & Training

Celebrating Milestones on WaterTraining.com.au

Course completions on WaterTraining.com.au just keep flowing in, and we couldn’t be prouder of the communities making it happen! A huge shoutout to Queensland Health’s Tropical Public Health Services teams for going the extra mile to ensure Operators on some of Queensland’s most remote islands are completing their Aqua, Brown, and Green Card training courses. Your dedication is making waves!

We’ve also seen a surge in enrolments from contractors looking to meet tender requirements. RoadPak Industries in Gladstone recently signed up 21 team members for all three courses, while GCI Solutions on the Gold Coast enrolled 48 staff in the Aqua Card alone. At $82.50 per course, these enrolments are not only boosting contractor expertise but also generating crucial income to help us expand and enhance the learning experiences on the site.

Micro-Credential Courses 2025

In 2023, qldwater secured funding from the then Department of Employment, Small Business and Training (DESBT) to develop and deliver microcredential courses addressing immediate industry needs. Topics included an introduction to SCADA, making use of water quality data, operational implications of Drinking Water Quality Management Plans and fluoridation of water supplies.

The success of the 2024 deliveries, with over 80 enrolments across Queensland, highlights the demand for these specialised courses. In response, further deliveries are planned for 2025, catering to operational staff and targeted cohorts within organisations. Some employers are even embedding these courses into their regular training programs.

A standout story from the project involved a migrant worker, whose participation aligned his Peruvian water industry expertise with Australian standards, building invaluable industry connections and advancing his career in Queensland’s water sector.

As qldwater transitions into 2025, the organisation’s dual focus on targeted training and broad stakeholder engagement underscores its commitment to building a skilled, resilient water industry workforce. Members are encouraged to reach out with ideas for new initiatives. Together, we’re building the future of Queensland’s water sector.

Image (right): MC training at Mount Crosby WTP

By the numbers:

• Aqua Card: 2,933 completions

• Brown Card: 1,713 completions

• Green Card: 429 completions

• Chemistry: 17 completions

• Calculations: 14 completions

• Vimeo Recordings: 1,275 views

• Total Time Watched: 303 hours

• Top Video: Fundamentals of Pumping Specific Energy

2025 MC Course dates

The first deliveries will all be hosted at the qldwater offices in Eagle Farm, Brisbane. Regional sessions will be held throughout the year, more details to come.

• Practical Implications for DWQMPs

1 April 2025

Duration: 6 hours + assessment

Places available: 25 (Max)

• Making use of Water Quality Data

2 April 2025

Duration: 6 hours + assessment

Places available: 25 (Max)

• SCADA Introduction

3-4 April 2025

Duration:16 hours (2 days)

Places available: 25 (Max)

To register your interest, please email skills@qldwater. com.au.

Program Update: SWIM / swimlocal

by David Scheltinga, SWIM Manager

Keeping Water Data Flowing Smoothly

The Statewide Water Information Management (SWIM) program continues to make strides in streamlining mandatory water data reporting for Queensland’s service providers. For those working across the industry, here’s a recap of how SWIM and its online database, swimlocal, are delivering tangible benefits and adapting to meet the evolving needs of water professionals.

Why SWIM Matters

The SWIM portal simplifies and centralises the process of submitting data to various State and Federal agencies. By providing a standardised platform, it reduces the complexity of one-off data requests and boosts data reliability for benchmarking and industry performance comparisons. These improvements foster greater transparency, consistency, and customer confidence across the water sector.

2024 Highlights

• All-Inclusive Participation: This year, 100% of qldwater members—alongside RTA Weipa and Seqwater—utilised SWIM to submit data to multiple agencies, including the Department of Regional Development, Manufacturing, and Water (DRDMW), the Bureau of Meteorology (BoM), the Australian Bureau of Statistics (ABS), and the National Performance Reporting (NPR) body.

• Early Bird Submission: A special shout-out to Quilpie for being the first to finalise their SWIM data this year.

• Web-Based Progress: swimlocal continues to transition towards a fully web-based application, with daily operations, reporting, and annual data functionalities already online. The Admin Tool user interface is on track for completion by February.

• Interstate Collaboration: Efforts are underway to extend SWIM’s use to South Australian service

providers in the upcoming reporting period—a move that underscores the scalability and adaptability of the system.

• System Integration: Discussions with Water Outlook may pave the way for automatic data transfers between our two systems, further easing data management for end users.

• Growing Usage: swimlocal’s full licensed version is being actively used by 64 Service Providers, and demand continues to grow as the system evolves in response to customer needs.

• Data Automation: The automatic data transfer feature from swimlocal to the WaTERS system is in its final stages of testing, promising seamless integration and reduced manual workload.

• New Tools on the Horizon: A standard Drinking Water Quality Management Plan (DWQMP) Annual Report Data template is in development for use within WebReports.

• Skills on SWIM: Stand by for a new swimskills module currently under development to capture the training gap analysis work being completed in two QWRAP regions.

Looking Ahead

The continued growth and development of SWIM and swimlocal demonstrate our collective commitment to enhancing data management processes across the industry. By embracing technology, collaboration, and a user-driven approach, we’re better equipped to meet regulatory requirements and exceed industry standards.

Stay tuned for more updates as we continue to innovate and improve this critical tool for the water industry!

Program Update: SWEAP & qCRAC

by Louise Reeves, Lead Scientist

qCRAC wins AWA Award

The qldwater Consortium for Research and Advocacy on Contaminants of Concern (qCRAC) took out the Organisation Excellence Award at the Australian Water Association’s (AWA) Queensland Gala Dinner in October. The win is a testament to the power of collaboration and shared vision for a sustainable water future in Queensland.

Program Lead Louise Reeves accepted the award on behalf of the consortium, a small but passionate bunch of professionals that are dealing daily with the impacts of contaminants like PFAS on their businesses, but are trying to do something about it through research and advocacy.

Thanks especially to qCRAC Chair, Jeanette Harrold from Fraser Coast Regional Council, Deputy Chair Andrew Murray from Toowoomba Regional Council and Kelly Hopewell and Andrew Stevenson from City of Gold Coast for supporting our nomination.

In accepting the award, Louise said that she was immensely proud of what the group has achieved over the last five years including the chemical concoctions website and a project that is underway to establish baseline levels of contaminants including PFAS in Queensland regional urban sewage catchments.

We’d also like to acknowledge Anna Whelan from Townsville City Council who took out the Regional Service Award and Cameron Jackson from Urban Utilities who won Water Professional of the Year.

The Queensland award winners will go on to represent the state in the national Australian Water Awards presented at Ozwater’25, in Adelaide.

Congratulations to all involved in qCRAC.

Emerging Contaminants Workshop

On November 21-22, qldwater hosted a highly anticipated Emerging Contaminants Workshop in collaboration with James Cook University. Held in Townsville at JCU’s newly opened Engineering Innovation Place, the workshop was attended by over 60 participants, including representatives from 17 Queensland water utilities, Queensland Health, DETSI, DLGWV, as well as visitors from Icon Water (ACT) and South East Water (Vic).

The event underscored the pressing challenges surrounding emerging contaminants in water systems, combining technical tours, expert presentations, and dynamic networking.

Technical Tours: Insights from Burdekin

Thursday’s technical tours offered attendees an upclose look at innovative solutions and industrial processes.

Burdekin Shire Council’s Pacific Bio –RegenAqua Plant

Participants visited the macroalgae (HRAP) plant in Brandon, where Pacific Bio CEO Kevin Patrick delivered an in-depth presentation. The site, which is in its commissioning phase, sparked wide-ranging discussions as attendees explored the algal raceways and nursery. This facility represents cutting-edge approaches to wastewater treatment using macroalgae.

Pioneer Sugar Mill

Operated by Wilmar Sugar Pty Ltd, this mill has been refining sugar since 1883. The tour highlighted its bagasse incineration process, which generates steam for plant operations and surplus electricity for the grid. Tour-goers gained new respect for wastewater treatment plants after experiencing the hot and odorous conditions within the mill.

Image below: the furnace of the bagasse incinerator at Pioneer Sugar Mill.

Image above: Winners are grinners at the AWA QLD Gala Dinner. From left Johanna Johnston, Cameron Jackson, Louise Reeves, Des Gralton and Anna Whelan.

Program Update: SWEAP & qCRAC

Emerging Contaminants Workshop

High-Impact Presentations

Friday’s workshop sessions featured high-quality presentations, with three standing out for their critical insights:

Microplastics in Biosolids

Dr. Elvis Okoffo from UQ’s Queensland Alliance for Environmental Health Sciences revealed that Australian WWTP biosolids emit approximately 200g of microplastics per person annually, equivalent to 0.13% of total plastics use in the country. Research into source tracking of these microplastics identified domestic tap water as a concerning contributor.

The PFAS Burden

Professor Denis O’Carroll delved into the regulation of PFAS, emphasising the gap in current measures that fail to address the full spectrum of PFAS compounds in circulation. His presentation highlighted the need for more comprehensive source control strategies.

Risk and Liability in Environmental Compliance

Sarah Hausler and Katie Piper from McCullough Robertson Lawyers examined the revised Environmental Protection Act (EP Act), cautioning that approved Environmental Authorities offer limited legal protection. This overlooked risk requires urgent communication to water businesses. Sarah has generously offered to present these insights to qldwater members in the coming months.

The presentations from the workshop will soon be available online, offering members an opportunity to revisit the discussions and insights shared during the event. Keep an eye on our eFlashes for more information.

As the water sector grapples with the complex challenges posed by emerging contaminants, the success of this workshop reaffirms the importance of collaboration, innovation, and knowledge-sharing across the industry.

Images below left: The algae nursery at Pacific Bio | Below right: algae raceway at the RegenAqua Plant Bottom: The Ayr/Brandon Bioremediation Facility

Program Update: QWRAP

by David Wiskar, QWRAP Program Director

New QWRAP logo and website elevate the profile of local government water service providers

The Queensland Water Regional Alliances Program (QWRAP) has unveiled a fresh new look and digital presence, showcasing the achievements of local government water service providers across the state. Following a 12-month consultation and research project, the updated branding and website reflect QWRAP’s commitment to collaboration and regional resilience.

Funded by the Queensland Government and delivered by consultant New Word Order under the guidance of qldwater, the project introduces a modern logo featuring a windmill motif and colors inspired by Queensland’s diverse regions.

The new website offers simple, engaging visuals and messaging designed to celebrate the accomplishments of QWRAP-supported regional water service providers. It features an interactive map that highlights the collaborative spirit of the program and makes QWRAP’s story more accessible to Councils, communities, and stakeholders.

qldwater Communications Manager Desiré Gralton said the new website and logo will lift the profile of QWRAP and help the regions communicate the benefits of the program in their Councils and Communities.

The project also includes a comprehensive communications strategy to assist QWRAP regions in sharing consistent messages with elected representatives and community members, ensuring the program’s value is widely recognised and celebrated.

Visit the new website at https://qwrap.au/ to explore QWRAP’s fresh branding and learn more about the program’s impact across Queensland.

Program Update: QWRAP Regions

Long Standing Infrastructure collaboration extended in the Wide Bay region

What started out as a QWRAP-funded joint procurement project for sewer relining has now been embedded as standard practice for Councils in the Wide Bay Burnett region, saving local communities more than $2 million.

Since 2016 the Wide Bay Burnett Urban Water Alliance (WBBUWA), comprising the regional councils of Bundaberg, Fraser Coast, Gympie, North Burnett and Cherbourg Aboriginal Shire Council, has collaborated to create a centralised contract for sewer main relining, delivering significant benefits to participating Councils.

Operating at regional scale has increased the annual tender value which attracted wider competitive interest, resulting in more competitive pricing due to the commercial scale, security and lower establishment costs for service providers. This is particularly valuable to small, remote councils that find it difficult to engage contractors.

According to Trevor Dean, Executive Manager Engineering and Technical Services at Fraser Coast Regional Council, the program helped to develop a regional understanding of the sewer network and taken advantage of economies of scale, standardising contractual arrangements to provide both certainty and enough flexibility to deal with idiosyncrasies.

Over the life of the WBBUWA Collaboration more than $2.143 million of savings have flowed directly to councils and their communities. In addition, this

collaboration led to a direct $2.4 million saving for Cherbourg Aboriginal Shire Council who used relining instead of replacing sewerage assets.

The work has led to significant intangible benefits, with the procurement documentation serving as a basis for other projects both within the Wide Bay Region, and for other QWRAP alliances across Queensland.

The project was recognised at the 2017 Institute of Public Works Engineering Australasia (IPWEA)

Queensland Excellence Awards where the Wide Bay Burnett Regional Organisation of Councils (WBBROC) won the award for water projects over $5 million for this collaboration.

From sewers to manholes

In 2024, the Wide Bay Alliance has expanded the joint procurement approach to incorporate manhole repairs, replacing and refreshing assets that are nearing the end of their asset life.

Manhole repairs and maintenance are critical to the integrity of the wastewater system and to avoid inflow and infiltration risk.

Through the joint procurement process the WBBUWA Councils have attracted specialist manhole rehabilitation contractor Infrastructure Rehabilitation Services Pty Ltd to the region and they are currently undertaking works to rehabilitate manhole assets, many of which are more than 70 years old.

The Manhole Rehabilitation program will deliver an estimated $120,135 savings to participating Councils.To date 155 manholes across the Councils have been refurbished with more to come by the end of the financial year.

Program Update: QWRAP Regions

Aligning for Excellence: WBBUWA Design and Construction Code

Review

In 2017, the Wide Bay Burnett Regional Organisation of Councils (WBBROC) launched its inaugural Design and Construction (D&C) Code, building upon the proven frameworks of the South East Queensland (SEQ) Code and the Cairns, Townsville, and Mackay (CTM) Code. These codes, rooted in the nationally recognised Water Services Association of Australia (WSAA) Codes, were tailored with essential local adjustments to suit the unique needs of the region. By standardising agreedupon attributes for network and sewerage assets, these codes ensure infrastructure is built to last — whether developed by Councils or contributed by developers.

Codes, however, require periodic updates to remain relevant and effective. Recognising this, the Queensland Water Regional Alliances Program (QWRAP) has backed a comprehensive review of the Wide Bay Burnett Urban Water Alliance (WBBUWA) D&C Code. With QWRAP bid pool funding approved in September 2023, this project will incorporate years of learning, adapt to recent changes in SEQ and CTM Codes, and foster increased standardisation among Councils.

Project overview and timeline

• September 2023: Funding approved by the Local Government Association of Queensland (LGAQ).

• January 2024: Consultant Chris Adam of Strategic AM was appointed, supported by facilitation from qldwater

• March - October 2024: Workshops were held to discuss potential amendments and the rewrite of the Code.

This collaborative approach seeks to align and refine the Code by drawing from practical insights, current trends, and on-the-ground experiences across the region.

Why it matters

The benefits of these Design and Construction Codes are manifold, and their impact on water service providers is significant:

• Built-in safety and reliability: Codes guarantee that critical assets meet stringent safety and reliability standards, enhancing public confidence in local water systems.

• Minimised mismatches and greater interchangeability: Standardisation reduces compatibility issues, ensuring components and systems fit seamlessly together.

• Asset quality and performance: Codes bring a sharp focus on the quality and long-term performance of assets, promoting lasting value and reliability.

• Operational influence: By involving operational staff in developing these standards, the sector ensures that preferred, practical, and effective assets are prioritised.

• Procurement simplicity: Codes cut procurement costs and complexity, simplifying the processes needed to source reliable components.

• Reduced maintenance costs: A holistic approach to asset lifecycle management leads to lower maintenance costs and prolonged asset life.

• Corporate memory preservation: By embedding key standards, codes help preserve institutional knowledge and ensure a shared understanding across roles and generations.

• Tailored to local context: While inspired by broader standards, these codes respect regional variations and preferences, delivering better, context-aware solutions.

• Addressing recurring issues: Codes provide a framework to identify and rectify recurring failures, paving the way for more resilient systems.

A forum for progress

By gathering diverse Council perspectives and promoting collaboration, this Code review exemplifies how shared standards can deliver tangible, lasting benefits. Water sector workers play a critical role in this process, providing valuable input and expertise that shape the future of local water infrastructure.

As work progresses through the workshops and beyond, the Wide Bay Burnett Urban Water Alliance D&C Code aims to set a new benchmark for excellence, ensuring safe, reliable, and efficient water networks for years to come.

Program Update: QWRAP Regions

CQWSA Leading the Way in Asset Management Strategies

The Central Queensland Water and Sewerage Alliance is driving improved asset planning and management through the establishment of a new subgroup: the Regional Maintenance Planning Networking Group.

Participating Councils include Central Highlands, Isaac, Banana, Livingstone, Redlands, and Mackay, with a shared commitment to enhancing the longevity and efficiency of their water and wastewater assets.

Amber Robinson, Manager of Water Utilities at Central Highlands Regional Council, highlighted the significance of this collaboration.

“It’s exciting to see council water businesses coming together to improve asset management,” Amber said. “With cost-of-living pressures and challenges in accessing funding, it’s essential for Queensland water utilities to professionally maintain their asset base and, where possible, extend the service life of water and wastewater infrastructure.”

The group focuses on knowledge sharing and is working towards adopting preventative maintenance strategies, moving away from reactive “run-to-fail” approaches.

“By shifting to preventative maintenance, we can extend the life of critical infrastructure and improve outcomes for our communities,” Amber explained.

While this initiative originates in the CQ QWRAP region, other regions are welcome to join the discussions. Asset managers interested in participating can contact Julie Walz at Central Highlands Regional Council at jwalz@chrc.qld.gov.au.

The group is currently developing a work program that includes creating common specifications, implementing preventative maintenance practices, and exploring joint procurement opportunities. A QWRAP Bid Pool proposal is also underway to support advancing these initiatives in 2025.

Image below: Mackay STP

Program Update: QWRAP Regions

North Queensland Operators Join Forces to Build Operational Resilience

In August, operational staff from councils across the North Queensland QWRAP Region gathered in Townsville for a hands-on, collaborative workshop focused on building regional operational resilience. This event, facilitated by senior technical experts from Trility, featured site visits to the Douglas and Northern Water Treatment Plants in Townsville, fostering valuable knowledge-sharing and skill-building opportunities.

Joe Galea, North Queensland QWRAP Chair and Charters Towers Regional Council representative, emphasised the importance of these gatherings.

“In small communities, our operators can become isolated. Through QWRAP’s support, we’ve united operational staff from all five participating councils to strengthen collaboration and boost morale,” Galea remarked.

The day’s agenda included “top up” training sessions led by the Trility team, hands-on inspections of Townsville’s water treatment facilities, and peerled workshops designed to promote cross-regional learning. A significant topic of discussion focused on cyclone season preparedness, exploring strategies for regional cooperation and mutual support during natural disasters. This workshop also helped operators to enhance their existing competencies, particularly those who have obtained or are pursuing a Certificate III qualification in the water industry.

Thank You to Joe Galea, Outgoing North Queensland QWRAP Chair

As September brought new changes, the QWRAP Partners (qldwater, LGAQ, and DRDMW) extend their heartfelt thanks to Joe Galea, who has stepped down as North Queensland QWRAP Chair following his departure from Charters Towers Regional Council. Joe has played a pivotal role in advancing operational excellence, asset management, and water sector innovation across North Queensland councils. His leadership has been a driving force behind the strong partnerships cultivated within the region.

QWRAP partners and participating councils are confident that Joe’s expertise and passion for technical leadership will continue to enrich local government initiatives. We extend our deepest gratitude for his unwavering dedication and transformative contributions to North Queensland’s water sector.

Program Update: QWRAP Regions

Program Update: QWRAP Regions

Whitsunday Isaac Mackay (WIM) Alliance Annual Forum 2024:

A Celebration of Collaboration,

Innovation, and Fun

The Whitsunday Isaac Mackay Alliance Annual Forum, held on 15 November 2024, showcased the region’s teamwork and ingenuity in the water sector. Packed with competitions, collaborative sessions, and insightful presentations, the forum reflected the strong camaraderie and professional commitment within the Alliance.

Masters and Misfits Tapping The Mains

The forum kicked off with an exhilarating Mains Tapping competition between Mackay Regional Council (MRC), Whitsunday Regional Council (WRC), and Isaac Regional Council (IRC). Congratulations to Isaac Regional Council, who clinched victory with an impressive time of 7:32. (There must be something in their award-winning water!)

Adding a fresh twist this year was the debut of the “Misfits on the Main” competition. This spirited event saw four novices—Graduate Engineer Jigar Dholariya, Associate Director Jeremy Rowe, QWRAP Program Director David Wiskar, and Senior Regulatory Officer Matthew Ruygrok—paired with experienced team supervisors to take on the Mains Tapping challenge.

Guided by the leadership and commentary of MRC Executive Manager Water Network, Jason Cocker, and with unwavering support from the regional teams, these “misfits” stepped outside their comfort zones to embrace the unfamiliar. The competition highlighted the industry’s collaborative ethos: taking on new challenges, seeking support, and working together to achieve success.

Key Discussions and Outcomes

The formal agenda began with a collaborative session to address key industry challenges, including safety management, environmental issues, security concerns, and diversity.

Alliance members also shared plans for the holiday season:

• Mackay Regional Council held a “stop-work” moment to encourage staff to pause and assess safety before beginning work.

• Isaac Regional Council is organising a mock incident on 26 November to test disaster preparedness.

• Whitsunday Regional Council were planning their annual review of the business continuity plan.

These discussions underscored the importance of proactive planning during the holiday period when reduced staffing levels place added pressure on maintaining essential services.

Image below: Misfits on the Mains Competition

Program Update: QWRAP Regions

WIM Annual Forum Continued...

New Leadership and Future Projects

Michael Gallagher, Principal Engineer Water and Wastewater Treatment Operations at Whitsunday Regional Council, was elected as Chair, with Kylie Rogers, Associate Director Infrastructure at Mackay Regional Council, stepping into the Vice-Chair role. The group also outlined several exciting bid-pool projects in progress:

• Water Industry Worker Procedures Manual

• Smart Water Meter Playbook

• Biological Nutrient Removal (BNR) Training Course

Engaging Presentations and Knowledge Sharing

Participants enjoyed a series of presentations on diverse topics, including:

• Insights from Mackay Regional Council graduates on their program experiences.

• Isaac Regional Council’s waste journey and the complexities of PFAS/PFOS compliance.

• Updates on the Far North Queensland Water Alliance Regional Capability Project.

• Key outcomes from the recent LGAQ Conference, with resolutions impacting water and wastewater management.

The session also highlighted disaster preparedness strategies, such as maintaining contact lists, ensuring backup power sources, and printing essential continuity plans.

Acknowledgments

A big thank you to WIM Alliance Regional Coordinator Janice Wilson for orchestrating such a successful and inspiring event with the strong support of each Council and the governing body, Greater Whitsunday Council of Mayors (GWCoM). The 2024 WIM Annual Forum was a shining example of the Alliance’s commitment to collaboration, innovation, and professional development.

Here’s to another productive year ahead for the Whitsunday Isaac Mackay Alliance!

Images Below Left: Mains Tapping Competition winners and right, the trophy.

Program Update: QWRAP Regions

FNQ Water Alliance: Building a Resilient Water Future

The Far North Queensland Water Alliance (FNQ Water Alliance), under the direction of the FNQ Regional Organisation of Councils (FNQROC) Board, continues to drive regional priorities in water and wastewater management to secure a sustainable future for the region.

2024 Key Advocacy Priorities

The FNQROC Board undertook a delegation to the State government in August 2024 advocating for the following:

Agriculture

• Etheridge Agricultural Precinct: Application with the Federal Government for a dedicated federal officer to manage steps to develop a regional agricultural precinct - streamlining water allocation, vegetation management, native title, land tenure and EPBC Act and approvals.

• Lakeland Irrigation Area Scheme: Project aimed at providing a reliable water supply to support horticulture and broadacre cropping – access to dependable water supply, expansion of arable freehold land, State asked to allocate water reserves and work with Cook Shire Council to progress this critical project.

Dams

The current policy of using a 30-year ROI is inadequate. Dams with lifespans of 100-150 years offer benefit beyond this timeframe – an FNQROC commissioned study can be accessed here. Key points:

• Long-term economic benefits: Regions with dam investments show significantly stronger long-term economic performance compared with to those without.

• Lagging benefits and market evolution: Benefits from dam infrastructure such as high-value crops typically emerge beyond the 30-year mark.

• Indirect and synergistic benefits: Dams spur development of related infrastructure and industries. The current ROI frameworks often fail to capture these indirect benefits.

• Recommendations: extend the evaluation period to at least 50 years, include indirect benefits and implement frameworks for long-term benefit realisation and periodic reviews.

Urban Infrastructure

Proposal for annual renewal/upgrade funding program to address growing demands on trunk infrastructure and the impending renewal needs in water and wastewater reticulation systems.

A delegation to the Federal Government is planned in early 2025.

2024 Regional Procurement

The FNQ region continues to benefit from a number of regional procurement arrangements in 2024, including:

• Water Chemicals: Ensuring the region has access to safe and reliable chemical supplies.

• Beneficial Reuse of Biosolids: Promoting sustainable and efficient biosolids disposal practices.

• Sewer Relining and Condition Assessments: Improving asset longevity and performance.

These priorities reflect the region’s commitment to tackling critical challenges and maintaining highquality water and wastewater services for the FNQ community.

Additional regional procurement arrangements currently in development include a Regional Leak Detection arrangement and Regional Drinking Water Quality Management Plan Audits.

Program Update: QWRAP Regions

Regional Water Capability Plan: A Strategic Roadmap

A significant focus for the FNQ Water Alliance this year has been the development of the Regional Water Capability Plan 2024–2034 in partnership with Stantec. This regional, long-term (up to 10 years) coordinated plan identifies options and opportunities for member councils to work individually and collaboratively to improve capability in the focus areas of people, data and processes. This project is supported by both Jobs Queensland and qldwater and will be used to demonstrate required policy reform and funding and assistance required from both levels of Government to reach the desired future state.

This comprehensive roadmap outlines 11 key initiatives designed to strengthen capacity and capability in relation to the region’s water and wastewater systems:

1. Common Operating Systems, Platforms, and Tools: Improving consistency and efficiency.

2. Regional Water Data Sharing: Enabling smarter decision-making through shared insights.

3. Standardised SOPs, Work Instructions, Templates, and Processes: Streamlining operations.

4. Standardised Asset Design and Specifications: Enhancing compatibility and efficiency.

5. Strategic Awareness of Water and Wastewater Delivery: Promoting informed decision-making.

6. Prudent and Efficient Services: Ensuring sustainable and cost-effective delivery.

7. Regional Market Buying Power: Leveraging collective purchasing for cost benefits.

Image right: FNQ Water Alliance Coordinator Amanda Hancock and Ben Steele fom Stantec presenting at the 2024 Skills Forum at Parliament House.

8. Water and Wastewater Grant Funding Advocacy: Driving fair and effective funding opportunities.

9. Risk-Based Decision Making: Strengthening capability across the region.

10. Mature Asset Management and Planning: Ensuring sustainable infrastructure.

11. Strong Water Workforce: Building and retaining skilled professionals in FNQ.

Next Steps

The FNQ Water Alliance is committed to transforming these plans into action. The immediate priorities include:

1. Approval: Gaining endorsement from the FNQROC Board for the plan, its key actions, and initiatives.

2. Implementation: Initiating resourcing, financing, and governance for key initiatives.

3. Advocacy and Support: Engaging with state and federal agencies to align policy changes, secure funding, and promote the plan’s outcomes.

Driving FNQ’s Water Future

The Regional Water Capability Plan represents an ambitious and strategic vision for Far North Queensland’s water security. By fostering collaboration and innovation, the FNQ Water Alliance aims to ensure the region’s water infrastructure and services are robust, resilient, and ready to meet future challenges.

Program Update: QWRAP Regions

The QWRAP Water Industry Worker Program: Building Skills, Collaboration, and Future-Ready Councils

Since its launch in 2019, the Whitsunday, Isaac, Mackay Alliance’s Water Industry Worker (WIW) program has transformed workforce training and development across regional Queensland’s water sector.

This pioneering initiative empowers Local Government Water Service Providers with access to critical skills, training opportunities, and funding support, strengthening the capacity of councils to manage and maintain vital water services for their communities.

At the heart of the program is Lee-Anne Willis, a dedicated full-time Learning and Development Coordinator hosted by Mackay Regional Council.

Funded by the QWRAP Program and participating councils, Lee-Anne plays a vital role in establishing

training cohorts, navigating state government skills funding, and coordinating the efforts of Registered Training Organisations (RTOs) and learners.

A Program on the Rise

The WIW program’s reach and impact have grown significantly since its inception, from a pilot cohort of 30 learners from five councils in 2020 to over 100 learners from 17 councils in 2023.

Feedback from the sector highlights the critical role of accessing state government subsidies to fund certified training for water operators. Lee-Anne’s expertise in navigating skilling policies ensures HR teams across Queensland can optimise funding and training opportunities.

Graph below: Courses, trainees and councils benefiting from the QWRAP WIW Program since 2019

Graph below: Training investment secured for local government QWRAP WIW Program

Program Update: QWRAP Regions

Achieving Meaningful Outcomes

The WIW program delivers measurable benefits for the Queensland water sector:

• Increased numbers of qualified water operators.

• Expanded funding leveraged from state government subsidies.

• A growing number of councils and learners engaged in both accredited and non-accredited training.

This initiative not only boosts operational capabilities but also fosters collaboration, shared learning, and professional growth, future-proofing councils to tackle evolving water management challenges.

Stories of Impact

The success of the WIW program is reflected in its participants’ stories:

• Jakeem from Cherbourg Aboriginal Shire Council: Balancing work and study, Jakeem earned dual qualifications in Network and Water/Wastewater Treatment operations, equipping him to address his community’s unique challenges and contribute to essential services.

• Douglas Shire Council’s Leak Detection Training: To tackle water loss issues, learners from the WIW program received hands-on leak detection training at Douglas Shire. The training not only identified and resolved a leak but also uncovered highpressure zones in the network, preventing future losses and underscoring the value of practical learning.

Looking Ahead

The program’s ambitious plans for 2025 include:

• Expanding to all QWRAP Regions and Councils statewide.

• Providing broader career development support for councils.

• Introducing non-accredited training and microcredentials.

With QWRAP funding for the WIW program ending in June 2025, the WIM QWRAP Region plans to seek a three-year extension. An independent review is underway to evaluate the program’s achievements, and feedback will be sought from water service providers and QWRAP regions to strengthen future efforts.

A Future of Collaboration and Excellence

The Water Industry Worker Program exemplifies the power of collaboration and shared learning. By equipping operators with essential skills and fostering peer-to-peer knowledge exchange, the program ensures Queensland’s water sector is better prepared for a sustainable and resilient future.

Together, we’re building a skilled workforce, empowering councils, and enhancing the reliability of water services for the communities that depend on them.

Image below: WIW training in Cairns

Program Update: QWRAP Regions

Simmonds & Bristow’s journey as part of the WIW Program

Simmonds & Bristow have played a key part in the success of the QWRAP Water Industry Worker (WIW) program, empowering council employees with the skills and knowledge needed to deliver safe, sustainable, and reliable water services across Queensland.

According to Managing Director David Bristow, the WIW has grown to become one of the largest training programs delivered by Simmonds & Bristow. Designed in collaboration with Mackay Regional Council, the program originally provided Certificate II and Certificate III Water Industry Operations training. It has since expanded to cover water and wastewater treatment, involving over 100 students across 16 councils in its most recent round.

Practical, hands-on learning is at the heart of the program. Training is conducted in week-long blocks at treatment plants and work sites, giving participants direct experience with equipment and scenarios they encounter daily. This approach ensures a seamless transition from the classroom to real-world application.

Central to the WIW success is the strong collaboration between councils, training facilitators, and students. This coordinated approach enables efficient delivery to large groups while reducing costs. Funding opportunities like Queensland’s User Choice Program also help alleviate budget constraints, making the program accessible to more councils.

Simmonds & Bristow’s Senior Trainer, Bill Oldroyd, highlights the program’s collaborative benefits:

“The best thing about the program for me was seeing how much the students loved networking with their colleagues from other regions and actually getting the chance to visit their plants and depots.”

Challenges and Innovations

Managing a program of this scale isn’t without challenges. Issues such as coordinating student schedules, streamlining Training Record Books, and ensuring regulatory compliance have required innovative solutions. For instance:

• Dedicated Project Managers: These specialists oversee multiple cohorts, providing a clear picture of progress and acting as a single point of contact for councils.

• Flexible Training Plans: Adjusted lesson plans accommodate council staff schedules, balancing operational demands with training needs.

• Enhanced Record Keeping: New formats for Training Record Books aim to simplify documentation while maintaining compliance. These learnings have not only strengthened the WIWP but also provided Simmonds & Bristow with insights to refine their training delivery across other programs.

A Proven Impact

To date, the WIW project has produced 78 skilled operators, with 31 more expected to complete their qualifications in the current round. The program has positively impacted water services in 17 councils, fostering a more competent workforce ready to address Queensland’s urban water challenges.

Looking Ahead

With the program extended for another year, Simmonds & Bristow are preparing for the next round of training. By applying lessons learned, the aim is to further enhance the program’s effectiveness and support more councils in building a resilient water workforce.

The WIW is a testament to the power of collaboration, innovation, and dedicated training. Simmonds & Bristow’s involvement demonstrates their leadership in shaping a skilled, confident, and community-focused water industry workforce for the future.

Industry News

Water Features Highly at the IPWEA-QNT Conference

qldwater hosted a booth at the Institute of Public Works Engineering – Qld and Northern Territory Annual Conference at the Royal International Convention Centre in Brisbane in November. Our team enjoyed catching up with some of our members and to spread the word about our key programs.

David Wiskar facilitated a panel session, “Skills and Human Resources: Are They Keeping Up with Infrastructure Growth and Activity,” which brought together industry leaders to discuss one of the biggest challenges in public works today.

Adrian Hart (Oxford Economics Australia), Claire Wells (Ventia), Oliver Pring (Scenic Rim Regional Council) and Sean Rice (IPWEA-QNT & Proterra Group) explored the current state of skills in the sector and whether our workforce is ready to meet the demands of rapidly growing infrastructure projects.

From addressing talent gaps to developing strategies for future readiness, this session provided valuable insights on how we can support sustainable growth in the public works sector.

The panel explored whether the infrastructure sector has the skills and workforce it needs to keep up with the demands of growing projects.

Claire raised some interesting points in her conversation, saying there was an urgent need for closer collaboration between TAFE, universities, and industry to ensure that engineering programs aligned with the evolving demands of infrastructure projects.

She also shared her experience having a brilliant mentor which has shaped her professional journey.

“Mentorship plays a critical role in knowledge transfer, particularly as many senior engineers approach retirement. However, I stressed that companies needed to allocate time for this knowledge-sharing process to be effective.”

Wiskar also presented the water awards at the Excellence Awards Gala Dinner and Ceremony. Congratulations to the following winners:

• Innovation & Sustainability in Water and the Public Works Project of the Year Awards: LGI Limited - Landfill gas powered renewable energy behind the meter at Toowoomba’s Wetalla sewage treatment plant.

• Projects $5 mil to $10 mil: UU and Downer WSPRedbank Plains Pump Station

• Projects $10 mil plus: UU Breakfast Creek Trunk Sewer Augmentation

• Asset management winner: Bundaberg Regional Council – Washpole Creek Naturalisation

• Employer of the Year (Public Sector): Toowoomba Regional Council

Images below: David Wiskar facilitating the panel discussion and qldwater staff connecting at our booth.

Industry News

Wujal Wujal Water Operations Team Wins WIOA Team of the Year Award

We are proud to announce that the Wujal Wujal Aboriginal Shire Council Water Operations Team has been named the 2024 WIOA Team of the Year!

Nominated by Wujal Wujal CEO Kiley Hanslow, the Water Operations Team comprising Rodney Denman, Jarvis King, and Gregory Pascoe was recognised for their unwavering dedication, professionalism and teamwork in maintaining potable water services and spearheading long-term solutions in the wake of Tropical Cyclone Jasper.

A Triumph of Teamwork and Resilience

In the aftermath of Tropical Cyclone Jasper, the Wujal Wujal community faced significant challenges, including flooding and the disruption of essential services. The Water Operations Team, supported by Council’s Operations Manager Perry Gould, Acting Essential Services Coordinator Zenarra Ashworth, and a range of partners such as the Mutual Aid Coordination Cell (MACC), Trility Water, Seqwater and the Queensland Government, worked tirelessly to deploy temporary water supply solutions and restore critical services.

The team returned to Wujal Wujal in May 2024 and seamlessly transitioned operations from Trility Water specialists, ensuring a smooth handover and the continued provision of safe and reliable drinking water.

Commitment to Long-Term Solutions

Beyond the immediate recovery, the team has been integral in advancing long-term infrastructure repairs and upgrades to safeguard the community’s water supply against future natural disasters. Their technical expertise, collaborative efforts, and commitment to effective communication with stakeholders and community members have been instrumental in fostering confidence and resilience in the region.

A Well-Deserved Recognition

This award celebrates the team’s outstanding contributions to public health and safety, their technical proficiency, and their embodiment of the values of teamwork, responsibility, and service to the Wujal Wujal community.

As winners, the Wujal Wujal Water Operations Team will receive WIOA Practical Guides valued at $2,000 to further support their vital work.

Congratulations to Rodney, Jarvis, Gregory, and the entire Wujal Wujal Water Operations Team for this incredible achievement and thank you for your dedication to your community!

Industry News

Tuberculation of Pipes

Thanks to Trevor Dean from Fraser Coast Regional Council who shared some photos taken of the inside of a pipe that was recently removed from the Maryborough Water Supply Network.

The first part of the pipe in the photo is a PVC pipe (bottom right). The other two photos show significant build-up of tuberculation.

Tuberculation in water mains refers to the formation of nodules rich in iron oxides due to the corrosion of steel and cast-iron pipes.

These deposits can accumulate in cast-iron pipes, causing long-term integrity issues, restricted flow, and discoloured water.

Tuberculation increases the roughness of the inside of the pipe, leading to decreased water flow efficiency.

Have you got any scary photos to share? We are always on the lookout for interesting photos of degrading water and sewerage assets. Please email them through to enquiry@qldwater.com.au and they may feature in our next editions!

Key Dates for 2025

February

13 Environmental Opportunities for Queensland’s Urban Water Sector: Offsets and Credits (including launch of SWIM module).

March

WC17 MC Training, Making Use of Water Quality Data, qldwater offices, Eagle Farm

WC 17 MC Training, Practical Implications for DWQMPs, qldwater offices, Eagle Farm

26 Research and Education Tour and Drinks Reception, QUT

27 Annual Skills Forum: Putting People at the Heart of Innovation, Parliament House, Brisbane

WC 31 MC Training, Introduction to SCADA, qldwater offices, Eagle Farm

TBA Networking Breakfast, Diversity and Inclusion.

May 12-15 Water Connections Tour, Western Regions

August

20-21 Annual Forum, qldwater offices, Eagle Farm

September

10-12 WSAA Wastewater Source Management Network Meeting, qldwater offices, Eagle Farm

The qldwater offices will be closed from 23 to 27 December 2024. We wish all our members, affiliates and partners a wonderful festive season without any cyclones, floods or fires!

qldwater – Level 1, 6 Eagle View Place, Eagle Farm QLD

T: 07 3632 6850

E: enquiry@qldwater.com.au

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