4/7/2020
How Conversational AI Is Transforming the Customer Navigation
How Conversational AI Is Transforming the Customer Navigation venkat vajradhar Apr 7 · 3 min read
How does conversational AI change the customer journey? Mike Rainer hosted a panel at World Summit AI and discussed with four experts working on startups that shape the future of the way humans interact with chatbots. Panel discussions range from current business applications of technology to what we expect from future chatbots. As the proliferation of such technology with consumers and businesses grows, there is a recurring question: Is conversational AI as developed as we think it is?
The current state of conversational AI At the moment, chatbots have limited capabilities: Siri is too task-direct and unable to understand abstract concepts. Philippe Heltweig, CEO of Cognigi, commented that we need to forget the child’s idea of using chatbots for any purpose and to treat them as a tool for a specific purpose. Chatbot communication is useful when addressing a simple task: changing a hotel reservation, booking a flight ticket, ordering food, and so on. Currently, we cannot contact the chatbot when interacting with another person. USM is providing cutting-edge Artificial Intelligence (AI) solutions to transform your business. Though we started our journey as an IT staffing firm, USM has steadily evolved as a leading provider of technology-driven solutions. To know more… https://medium.com/@pvvajradhar/how-conversational-ai-is-transforming-the-customer-navigation-aa00abc61d01
1/3