Where Good Customer Service Is the Key to Business Success By Cassie Johnson
O
n our cover this month are the next generation of owners at Ingram Water & Air Equipment (IWAE). From left to right Jaelyn, Jayden, and JJ Ingram. They’re proudly showing off a MRCOOL™ air conditioning unit, which is one of the many products available at this growing, second generation, family-owned business. The history of Ingram’s Water & Air began with a local man and a big vision. Doug Ingram began the Ingram journey from a one-man shop that sold and serviced water and air equipment. Ingram’s Water & Air has grown to a nationally known company. It’s the story of 45 years of hard work and innovation that’s making a positive impact in our community.
Humble Beginnings
How this great company got started is a good story on its own – one that Doug Ingram can’t talk about without a smile. When Doug was a young man, he trained as a pipe-fitter.
“Back in the early 70s I was a union apprentice. One day, I was working at a big plant when a guy stopped me and asked if I knew how to install a heating and air unit. We helped him out and everything worked properly. The guy liked our work and he referred us for future jobs.” “I had a family to support. To make some extra money, I began selling for NSA, a network marketing company. It was a lot of fun and I liked meeting new people. But NSA didn’t have many products, so I went back to school to learn water treatment and filtration – I guess I’m always interested in learning new things! NSA closed, but I really enjoyed selling so I opened Ingram Water & Air Equipment and went into business for myself.” Like most family businesses, Doug's kids grew up in the business. Matt, Jason, and Rachel all worked with their dad while they were growing up. In fact, Jason got the company its first big deal.
Comfort Made Simple
MRCOOL® 3rd Generation Enhanced DIY® Easy DIY® Installation with precharged 410 Quick Connect Lineset • Energy Star Certified Efficiency • Smartphone App (New) with enhanced control from anywhere • Follow Me® Function allows for personalized performance • Leakage Detection, protecting your investment • Low Ambient Cooling down to 5°F • Auto Restart means you never lift a finger • Sleep Mode saves money, is easy to program and lets you sleep a little easier • Louver Position Memory remembers so you don't have to • Gold Fin® Condenser is corrosion resistant • Digital Assistant Ready allows you to connect to Google Assistant or Amazon Alexa right out of the box 6
APRIL - MAY 2021
Purchase Area Family Magazine
Read online! issuu.com/purchasefamilymag
