2020 was marked by the challenges of the COVID-19 crisis, but was also highlighted by solidarity and what is achievable when working together. For us at Pulse Lab Jakarta, it was heartening to see the team’s agility and adaptability -- as we transformed our homes into makeshift offices, traded field research for remote setups, and hosted online get-togethers to welcome new team members joining us in the midst of the pandemic. The Lab, which for many of us has always been our home away from home, was re-imagined as a dynamic virtual space, across communications platforms, virtual meeting rooms and digital collaboration tools that allowed us to continue our work in the New Normal. It’s been far from easy, but our spirit of resilience and team camaraderie kept us motivated even in the face of uncertainty. In this section of the report, we reflect on the work we undertook to support government response to the pandemic, and on our emerging identity as an analytic partnerships accelerator.
