Change Management Process
Implementation Guidance (this section must be removed from final version of the document)
Purpose of this document This document sets out the change management process including flowchart, activities, reporting and roles and responsibilities.
Areas of the ITIL® Framework addressed The following areas of the ITIL Framework are addressed by this document: Service Transition – Change Management
General Guidance The introduction of more formal change management can be traumatic for an organization and is sometimes met with resistance. As with all of the ITIL processes, the key is to try to establish ownership of the process by those that are needed to make it work. Other important aspects of the approach are to ensure that there are clear roles defined and that the tools used to record and process changes are understood by those involved. There will be a need to establish a more proactive planning culture amongst those raising changes and you may need to manage down the number of emergency changes raised over time.
Review Frequency We would recommend that this document is reviewed annually.
Toolkit Version Number ITIL® 2011 Service Transition Process and Policy Pack Version 1 ©CertiKit 2015.
Acknowledgements ITIL is a registered trade mark of AXELOS Limited.
Copyright notice Except for any third party works included in this document, as identified in this Version 1
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