Other issues QUESTION
RESPONSE
1. Has this processing been carried out before? If so, what were the results?
We have done a survey every year for the last four years and it has been very useful.
2. Is the processing ethical?
Yes, we ask reasonable questions of the appropriate people and the information gained is only used within our organization; it is not sold on. The processing has no personal impact on the recipients of the survey.
3. Would the processing have any negative impact? If so, what and for whom?
The email can be ignored by the recipient and there is no impact from not taking part.
4. Any other issues?
None.
Necessity test QUESTION
RESPONSE
1. How does the processing relate to the benefits expected?
Sending an email is the easiest way to conduct such as survey and the information received is used directly for the purpose described.
2. Is the processing as proposed the best way to achieve the end result?
It would be difficult to achieve via any other means. Focus groups are expensive, although the level of detail obtained may be better. Telephone surveys would only cover a small proportion of the customer base.
3. What alternatives have been considered and why were they rejected?
We could phone customers, but that would be very time-consuming and expensive both for the organization and the customer. Due to the international spread of our customers, physical meetings would be difficult to arrange, although video conferencing could be used.
PIMS-FORM-A72-5 Version 1
Page 3 of 5
06/09/2021