I would like to see improvements made to the health insurance
Great environme
2026
I miss the healthcare rewards program.
Engagement Surveys
I love my job; love my team
Education on other retirement funds and talks on investing for future financial planning
Love the team I work with. Flexibility is great
Address
Looking ahead to 2027, there was particular interest in the Gallup Q12 model due to its reputation and simplicity, consisting of just 12 highly targeted questions
Listening, Learning, and Making
Listening, Learning, and Making
PTSMC a Great Place to Work a Great Place to Work
Historically, PTSMC has administered an annual employee engagement survey It is important to us to get a measured sense of how our people are feeling about working here and provide an opportunity for everyone share what’s working, what’s not, and what they’d love to see. Feedback helps us figure out what matters and how we can make things better for everyone.
We have been at this a long time! Starting in 2010 PTSMC elected to participate in the Top Workplaces program, which included the administration of the Energage Employee Engagement Survey. The next fourteen years we listened and learned from the survey responses. We also had the opportunity to celebratebeingrecognizedasaTopWorkplace.
The honors and awards are awesome. The responses and comments were where I always found the most value;whereemployeesengaged!
When our employees tell us what is needed, we do our torespond Thatcouldmeanimprovingwellnessperks, tweaking things to help with life balance, or offering newwaystogrowcareers
There is no “one size fits all” approach to being an “employerofchoice”
As we approached 2025, leadership saw an opportunity to explore new methods for capturing employee feedback In February 2025, Partners and Directors reviewed several options, including continuing with Energage, implementing a 62-question survey through EANE (Employers Association of the Northeast),andexploringtheGallupQ12survey.
In addition to evaluating survey tools, we also discussed how and how often we measure engagement. While there was strong agreement that a comprehensive, externally administered engagement survey is important, leadership aligned on a new cadence… conducting a large-scale survey every three yearsratherthanannually.
In the interim, we recognized the need for more agile ways to stay connected to employee sentiment That led us to the Employee Value & Perception Study (EVPS), where we took a deeper dive into benefits Energage had told us this was an area most people were were least satisfied Yet the Energage results provided no specifics. The EVPS gave us some additional guidance on what matters most to our peoplewhenitcomestobenefits.
Looking back, it was great to try something new. We know that EVPS was a very extensive survey and we’ve learnedfromthat.
In 2026 the approach we are taking is to use BURST surveys. Burst (also known as pulse) surveys are one of thelatesttrendsintheengagementworld.Theprocess involvesbrief,focusedsurveys,administeredatvarious times through the year, to capture timely insights on key elements of the employee experience. Similar to how that Gallup Q12 survey is designed, less questions ismore!
Read on in the main feature of the PULSE, for the process
I am looking forward to trying something new again, to continue to check-in and gauge how people are feeling abouttheirworkexperience Theshortersurveyformat will hopefully help us also have more focused analysis Long and extensive surveys can be challenging to complete and to analyze I think this new approach will result in improvements on understanding what PTSMC needstocontinuetodoorchange.
No matter our process to companywide feedback, the goal remains the same; to have opportunity for people to be open and honest. By keeping the conversation open and always working to improve, we are trying to make sure PTSMC is a place people are excited to join andhappytostickaround.
I encourage everyone to take the opportunity to respond to these bursts when received. You will help guide the decision making at every level in the organization.HelpusmakePTSMCbetter!
Tracy Laramore, Billing Coordinator, brings many years of experience and knowledge to PTSMC, no matter the distance! Prior to joining PTSMC, Tracy spent five years handling benefit authorizations, billing, collections, front desk responsibilities, and transcription at another outpatient PT clinic In 2008, after her third child went off to preschool, she joined the Watertown clinic as a part-time PSC When Waterbury moved to its location on West Main Street, Tracy helped support Erin Walsh (Waterbury Partner) with the transition and never left! At a time when the clinic needed additional administrative support, Tracy stepped into a new role, becoming one of PTSMC’s first Patient Services Administrators.
Fast forward to February 2022, Tracy resigned from PTSMC to relocate to Indiana. But her time with PTSMC wasn’t over just yet! A year later, Sandy Wickman Mason (VP of Operations) reached out to her with a remote opportunity as PTSMC prepared to bring revenue cycle management in-house. Tracy jumped at the opportunity to return, working on liens and billing while also supporting the Virtual Services Department as a VPSC.
Accustomed to the energy of a busy clinic and daily in-person collaboration, Tracy initially missed the daily bustle and conversation. Over time, she adjusted to remote work, becoming comfortable using digital tools to stay connected with her team and the clinics. Having worked with so many partners and directors, clinicians, and front desk staff over the years, she still feels a strong sense of camaraderie and connection!
Tracy has worked alongside Director of Billing, Jenn Detlefsen, since the creation of the Billing department and credits the decision to bring billing in-house as a true game changer to making our processes faster and more efficient In 2025, Tracy was promoted to Billing Coordinator She felt the role was a natural fit given her background and experience Still working remotely, Tracy makes an effort to always be actively engaged She’s enjoyed participating in HR Virtual Road Trips and is a recent graduate of the Admin Leadership & Management Development Program!
When she’s away from her desk, Tracy makes the most of her time by traveling and enjoying moments with family. Family time is something she truly treasures, whether it’s a quick visit to see her children back in New England or a longer trip centered around a milestone event. This May will be especially meaningful as Tracy travels back for her daughter’s graduation from Providence College. She’s excited to celebrate the moment and spend quality time with her children. She also plans to detour to Finger Lakes in NY for some exploration.
Tracy and her husband share a dream of retiring and traveling the country by RV, including a trip to Alaska. They’ve now got a truck, and the next big-ticket item to buy is a trailer. Tracy has begun checking off her bucket-list destinations, including Yellowstone and Dauphin Island. Yellowstone is her favorite so far, with its incredible wildlife and picturesque mountain views. She is eager to continue her adventures exploring how life and landscapes differ across the country.
2026 ENGAGEMENT SURVEYS
In 2026 PTSMC is taking a new approach to measuring employee engagement and gathering feedback on the workplace experience.
OUR JOURNEY TO A BETTER WAY TO LISTEN
ENERGAGE ENGAGEMENT SURVEY
This tool served us well for over a decade, providing valuable insights into our organization and contributing to an achievement we are incredibly proud of helping us earn Top Workplaces recognition for 14 consecutive years regionally and 5 years nationally for a people first culture
EVPS WITH ONEDIGITAL
We administered the Employee Value & Perception Study (EVPS) in partnership with OneDigital, focusing specifically on understanding what matters most to our employees in terms of benefits A summary of those results was shared in the January 2026 PULSE
BURST SURVEYS
We are introducing a simpler and more sustainable approach in 2026. Central to this strategy is the use of burst surveys. They are short, focused surveys, distributed periodically throughout the year to capture real-time insights on specific aspects of the employee experience
Our approach combines the strengths of the Gallup framework with the flexibility of burst surveys by prioritizing fewer questions, asked more intentionally over time.
Here is an overview of our engagement survey plan for the year:
Two core surveys will be conducted in June and September
Each survey will be up to 10 questions
Includes an Employer Net Promoter Score (eNPS) question
Includes an open-ended response opportunity
Surveys will be anonymous
Based on results, there may be follow up with short, targeted burst surveys to explore specific topics more deeply
FOUR KEY THEMES
One to two demographic questions will be included to help identify trends, while maintaining a strong commitment to anonymity and psychological safety
Survey results and insights will be shared with both leadership and employees PROTECTED INSIGHTS TRANSPARENCY
HIGHLIGHTS
Celebrating our people, clinics, and communities
PTSMC was ranked #1 for physical therapy in Litchfield Magazine’s, “The Best of Litchfield County”! New Milford was specifically named in the article- CONGRATULATIONS. Shoutout to Watertown as well who is also in this region!
Emily Pelz and Bri Boulerice presented together at the Waterbury Senior Center on balance, dizziness, and reducing fall risk.
This month was all about viral challenges! Wallingford went viral on TikTok with over 1 million views with a “Who did it best?” mobility plank challenge.
Guilford tried the stim & water drinking challenge. Staff made attempts at drinking water while having their arm attached to a stim machine.
Onthe On the Roadwith Road with thePLs the PLs
Fairfield hosted Dr. Jacob Lurie & Dr. Shyam Desai from OSG and were joined by Shelton & Orange clinicians.
Our OTs from New Guilford, and Bra with Dr. Andrea H Rey Ramirez, Yale Surgeons.
Clinicians from Wa Naugatuck met w Ong, internist from Health of New Eng Orange clinicians
Mike Stofko (Shelton) met virtually with Dr. Sarah Ballatalli from Yale Oncology.
Dana Colonese (Orange)met with OP Specialty Bracing.
Rebecca Sauve (Naugatuck) met with Dr. Jabbour, hand surgeon from HHC.
Student Program Update
CI’s with May Students CI’s with May Students
Clinicians from New Haven & Orange met virtually with APRN Breann Wise Yale ENT.
Simsbury hosted a Meet & Greet with Dr. Subramanyam, UCONN Ortho Trauma, and were joined by Avon & West Hartford
Kyleen Sidwell (Putnam), Micaela Pina (Danielson) & Michelle Gallerani (New London) had an introduction meeting with Dr. Gauthier & Dr. Pantuosco at Orthopedic Partners.
I could not have asked for a first clinical experience. The PTSMC were extremely frien supportive and were always to provide advice and learni opportunities.
Becca Ferlazzo, Glastonbury, will host Lilian Amoako from American International College (AIC)
Sam McMullen & Xantiana Sanchez, Southington, will host Austin Farb, Husson University
Xavier Gibson, Naugatuck, will host Allie Smith from Husson
Josh McAdams, Danbury, will host Jedidiah Weires from Marist University
Liza Peressini, Danbury, will host Hunter Ances from Sacred Heart University (SHU)
Ryan Solorzano, Hamden, will host Mark Vazquez from SHU
Kyleen Sidwell, Putnam, will host William Hamill from UCONN
Shawn Nash, Manchester, will host Mason Goddell from University of Hartford (UHart)
Cody Filingeri, Avon, will host Simantha Brisman from UHart
Shana Virtudes, Newington, will host Carson Gotimer from UHart
Vladimir Smolgovskiy & Nate Gockel, West Hartford, will host Emma Pinkston from UHart
Shout-Out Your Specialties Shout-Out Your Specialties
-Student on first affiliation
Students are seeking out clinical experiences that provide specialized treatment techniques and unique patient populations Specific areas of focus include, concussion, sports, vestibular, oncology, lymphedema, performing arts, geriatrics, neuro and pediatrics
Want to share your passion? Reach out to Juliann Chacko or Kevin Howard.
CLINICAL EXCELLENCE
MEGHAN BLANUSA Congrats DOCS Grad!
MTC Certified
Completed her MTC (Manual Therapy Certification) through EIM (Evidence In Motion).
HARRY GEORGES
CSCS Certified
Completed his CSCS (Certified Strength & Conditioning Specialist) certification through NSCA (National Strength & Conditioning Association)
KATHERINE FAN
COMT Certified
Completed her COMT (Certified Orthopedic Musculoskeletal Therapist)
Certification through NAIMT (North American Institute of Orthopaedic Manual Therapy).
Congrats to the following PT Aides who completed the Skills Introduction for PT Aides Program:
Jaimi Anderson, Branford Ryan Carterud, New London
Leilani Fecho, Essex Blake Guarda, Plainville
The DOCS Upper Extremity Course was hosted at the Naugatuck clinic in April, instructed by Andrew Kalach and assisted by Xavier Gibson.
ALMDP ALMDP
This LMDP group completed Presentation Skills with Mary Jo Leahy on March 26. From left to right: Jeff Panepento, Leah Cummings, Brianne Dwyer, Mike Popolizio, Jacky Fernandez, Ryan Nguyen, Ray Weitekamp, and Liz Rubbo
Presentation Skills was also held for this group of ALMDP & staff who speak and present regularly. Top left to right: Evelyn Villarreal Laclede, Chris Colley, Harry Georges, Mary Jo, Emily Fillion, Kristen Tolo and Dani Casey
The April 16 LMDP group met with guest instructors! Pictured top left to bottom right: Emily Pelz, Justin Marceau, Xavier Gibson, Mike Durand, Micaela Pina, Leah Cummings, Devin Kelly, Sandy Wickman Mason, Sean Donohue, and guests John Demitrus, Caty Mulligan and Ryan Balavender.
PTSMC was a Gold Sponsor for the 2026 National Advocacy Dinner (NAD) at QU. Chris Chimento represented, connecting with PT/PTA students across CT
Congratulations to Devin Kelly who married Allie on March 28 in Hawaii!
Congrats again to Dan Vala on graduating from PTSMC's Orthopedic Residency Program! Picture here at a celebratory dinner.
As we encourage patients to move, engage, and stay active during rehab, the new Prompt Sidekick App allows clinicians to document in real time while moving with them. This mobile tool streamlines clinical documentation by letting clinicians record sessions directly from their smartphones, removing the need to stay tethered to a computer. With access to the full daily schedule and one tap options like Auto Note or Dictation, documentation becomes more natural, efficient, and aligned with how care is delivered in the gym.
1.Download Prompt Sidekick App on either the App Store (Apple) or Google Play (Android).
2.Log in to the Prompt Sidekick app to view the schedule for the day.
3.Select the patient currently being treated from the schedule.
4.Begin documentation by recording audio directly on mobile device.
5.Start recording by tapping Auto Note or Dictation.
Auto Note captures the entire session and uses AI to generate a structured note. Dictation converts spoken words into text.
6.End the recording by pressing the red stop button.
7.Keep the recording screen open until the upload fully completes before switching patients or closing the app.
Feedback
Prompt Sidekick continues to evolve, and clinician feedback is vital to improving the experience. If you encounter issues or have suggestions, please reach out to Cait Arnold or Lindsey Scianna.
Ask your clinic's Prompt Champion or email CIA@ptsmc.com
CliniciansCorner
TJ Bresnahan, PT, DPT New London Physical Therapist
As the weather starts to turn and courses begin to open back up, a lot of the golfers I work with are eager to get out and start swinging again. Most of the focus this time of year is on getting back to the driving range and dialing in mechanics, but one thing I consistently see overlooked is how well the body is moving going into the season.
The golf swing is a full-body movement that relies on a combination of mobility, stability, and coordination. When something is limited, whether it’s hip mobility, thoracic rotation, or balance, the body will find a way to compensate. Over time, those compensations are often what lead to inconsistent swings, loss of distance, or the more common complaints we see in the clinic like lower back, shoulder, or elbow pain.
In the clinic, I often use movement-based assessments to help identify these limitations early Systems like those developed by the Titleist Performance Institute (TPI) share a lot of overlap with other clinical tools such as the Selective Functional Movement Assessment (SFMA) Both assessments focus on how the body moves as a system, which tends to be much more useful than looking at individual muscles in isolation, especially for a rotational sport like golf
Below are three quick movement tests I commonly use that golfers can try on their own before the season starts
1. Seated Trunk Rotations
Rotation through the thoracic spine is a key component of an efficient golf swing. When I see limitations here, the lower back usually ends up compensating.
How to Perform:
Sit upright in a chair with your feet flat on the ground and arms crossed over your chest. Keeping your hips still, rotate your shoulders to each side as far as you can.
What to Look For:
You should be able to rotate about 45 degrees or more in both directions without your hips shifting.
Why It Matters:
If rotation is limited, it can lead to a shorter backswing and increased stress on the lower back as it tries to make up the difference.
2. Single-Leg Balance Test
A lot of golfers don’t realize how important balance is in the swing In the clinic, this is one of the first things I look at, especially in patients dealing with inconsistency or lower body discomfort
How to Perform:
Stand on one leg with your hands on your hips and hold your balance for 10 seconds
What to Look For:
Excessive wobbling, hip drop, or needing to put the other foot down are all signs that stability may be lacking
Why It Matters:
Poor single-leg control can affect weight transfer and lead to compensations that place added stress on the knees and lower back.
3. Overhead Shoulder Mobility Test
Shoulder and upper back mobility are important for getting into good positions during both the backswing and followthrough When this is limited, I’ll often see golfers compensate through their spine.
How to Perform:
Stand tall and raise both arms overhead, trying to keep them in line with your ears without arching your lower back.
What to Look For:
If you have difficulty getting your arms overhead or need to lean back to do it, there may be restrictions in the shoulders or thoracic spine.
Why It Matters:
Limitations here can impact swing mechanics and may contribute to shoulder or elbow irritation over time.
From a clinical perspective, these movement limitations often underlie both reduced performance and increased risk of injury. The goal isn’t to overhaul your swing, but to make sure your body can move into the positions your swing requires. For many of the golfers I work with, addressing these areas leads to noticeable improvements, not just in how they feel, but in how consistently they’re able to swing the club Even small changes in mobility or stability can make a big difference over the course of a round
Taking a few minutes to check in on your movement before the season starts can go a long way In many cases, improving how your body moves can be just as important as the time you spend practicing your swing