MAY 2024
UPDATE ‘Big Doings’ happening at PTSMC in the EMR and Billing & Collections World! On March 1, we announced to all PTSMC employees the decision to move away from WebPT and join Prompt. The overriding goal of this decision is to decrease the administrative burden for our clinicians, and honestly, all staff using the EMR platform. Since that announcement, four teams have been assembled to create local experts, foster collaboration, build the PTSMC platform and gain insight and input on PTSMC workflows that need modifications. These groups were given early access to Prompt with a commitment to complete the extensive training sessions available. In mid-April the rollout of Prompt logins and assigned training modules, based on position, was completed, except for PT Aides. The PT Aide users and training assignments will be completed by mid-May. One of the highlights of the Prompt training and transition is the ability to practice in the test database. We hope that all users will take advantage of this ability to test all areas of your role. In the coming weeks, we will be testing our data migration. This means WebPT data will be transitioned to the Prompt test database. Our current patient demographics and cases, schedules, physician data and clinician templates already created are among the information migrating. If all goes well, the plan is to have the final migration done for Monday, June 10th. This means that our real database will be ready for use on June 10th!
The PTSMC GO LIVE date is Monday, June 17th. No patient documentation will happen in Prompt until June 17th.
IN THIS ISSUE
This allows our clinicians 8 days to prepare for the GO LIVE date. It allows our authorization and verification departments to check benefits and ensure accurate authorization data for patient cases. It also extends the time needed to create accurate payer set ups prior to going live.
Clinician’s Corner by Sean Doenias, Newington Physical Therapist The Role of the Torque to Body Weight Ratio in ACL Rehab
Migrating the data a week early is not without challenges. There will be some duplication of efforts for our front desk teams who will be managing the still live WebPT responsibilities and adding Prompt responsibilities. The Admin/Front Desk Super Users will be creating checklists for scenarios that will arise due to this transition.
Congratulations DOCS Grad!
The PROs of 8 days to prepare vs the original 24-hour turnaround to start the transition greatly outweigh the CONs. For 16 years, PTSMC has relied on a third-party company to manage our Billing & A/R. We are bringing these departments in-house! The Billing team and A/R team are currently being hired. Each team will have four employees to start. Once the first patient notes are finalized on June 17th, their work begins. Unlike WebPT where the EMR and the Billing & Collections are separate databases that integrate, Prompt is ONE database for ALL. This simplifies so much for PTSMC operations! For example, “balancing” new patients and visits between WebPT EMR and WebPT Billing will be a thing of the past!
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NAUGATUCK RENOVATIONS
EXCITING times for PTSMC ... and a bit intimidating and challenging! I am confident with the talent and commitment of our amazing PTSMC employees, the change will be exceptionally managed. Thanks already for the positivity, great thoughts and ideas as we navigate this! Sandy Wickman Mason, VP of Operations
Your input matters! Each year, we conduct the annual Enerage Employee Survey as an opportunity to share your experience and feedback about working at PTSMC and PT For Life. Energage, an independent research company, is administering the survey May 7 - May 20. Please be on the look out for emails from President Alan Balavender and Energage.
Naugatuck completed renovations! They removed two treatment rooms to create more open gym space, put in a documentation counter for the staff and turned an office into a treatment room.