JUNE 2024
CHANGE IS IN THE AIR Sometime this month some of you are going to wonder “what was Alan thinking when PTSMC made the decision to move to Prompt?” I am cautiously optimistic that your thoughts and words will not be laden with expletives! Please be gentle! One of our realities at PTSMC, and for other healthcare providers, is the administrative burden of dealing with insurance companies. The amount of time and effort spent chasing forms and getting approvals to provide care is bordering on insanity. As an organization, we are looking for help through technology. We believe Prompt is a better solution than WebPT. The less time our people spend on administrative tasks the better! The ultimate reason for this transition is to improve the quality of life for our people and those we serve. Change is always a challenge. We all find comfort in doing what we know. No doubt there will be discomfort in the month of June as we transition to Prompt and bring our Billing & Collections in-house. However, I believe that challenges bring people together. I am already seeing it formally and informally. The Super User teams have been meeting with our Success Manager, and it is clear the work and preparation is getting done. In talking with partners and directors, opportunities for staff to collaborate and prepare are being established. The Champion team is giving input in the direction of workflow on clinical documentation and communication within the EMR. The CORE team meets weekly to review our current operations and anticipate, prepare and communicate how things will change. Opportunities to train and discuss have been made available to clinicians and front desk staff by Melissa Boutagy, Stevie Fell, Kelly Cozzolino, McKenzie Daniels, Amanda Leiss, and Michael Sousa. It is my hope that the next few months will create unprecedented opportunities for our people to collaborate, learn and grow... and decrease the administrative burden we are currently experiencing daily. I sincerely believe that the short-term pain will be well worth the long-term gain for our people and, those we serve! Thanks for all you do!
TIMELINE Week Of June 3 • Post signs Informing Patients of EMR Transition
coming • PTSMC Users complete assigned training • Verify integrity of data migration • Front Desk collect on WebPT balances for credit card customers • All clinicians’ schedules created • Clinician Library template customization continue to be created and modified through out
June 10 • Post signs Informing Patients of EMR Transition
happening • Verify integrity of FINAL data migration • Any news, visits, cancels, no shows added AFTER data migration for 6/7 forward must be added to Prompt • Payer rules will be created in Prompt by PTSMC Billing team • Front Desk collect on WebPT balances for credit card customers for DOS up to 6/15 • Medicare cap amounts copied over from WebPT Fax service transitioning on June 10 from KNO2 to SR-Fax • Flowsheet exercises created and favorited • Clinicians begin PRE-Charting, include MCR & MedAdv dates • Prepare new credit card devices, test and be ready for switch out
IN THIS ISSUE Clinician’s Corner by Alyssa Griffo, East Hampton Assistant Director The Role of Physical Therapy for Pelvic Floor Dysfunction in Women Congratulations new CMTPT clinicians! Apply for PTSMC’s Orthopaedic Residency Program Employee Spotlight: Janet Tarasuk, Practice Liaison DEI: What Does Pride Mean to You? By Marilex Santiago LifeBeat: Connecting with Kids Money Beat: Energy Tax Credits By Jim Hungerford BRAGs
June 17 • Switch out credit card devices ~ ONLY Prompt
transactions moving forward • Go Live! Clinicians will document and checkout patient visits
June 24 • WebPT documentation completed by 7:00 am 6/25
• Front Desk balancing of WebPT News & Visits by 7:00 am 6/26 • Front Desk complete CLCX through 6/14 • CAD reports for QRC will be run 6/28
Alan
PTSMC Orthopaedic Residency Program Accreditation Renewed for 10 Years! In May of 2024, the American Board of Physical Therapy Residency and Fellowship Education (ABPTRFE) renewed PTSMC’s accreditation for 10 more years! Check out Page 3 for information on applying for the Orthopaedic Residency Program.
You’re invited to a company-wide family event at the Hartford Yard Goats Baseball Game on
Sunday, September 8th at 1:10pm. Tickets, food and beverages provided for PTSMC employees & family in the Picnic Pavilion of Dunkin’ Park. More information coming soon via email. RSVP required.