APRIL 2024
LEAP DAY 2024
Occasionally an opportunity comes along that you must take. This year, February provided an extra day! PTSMC’s leadership team used our “extra day” to help make PTSMC better. We covered a lot of ground at the Management Meeting on the 29th including 20 pages of pre-read documents intended to help everyone understand the challenges and opportunities facing PTSMC. Today I am hitting on a few of those highlights. The big news, as everyone has heard, is the move to Prompt as PTSMC’s new EMR! Trust me, the decision to replace WebPT didn’t happen in one day. In truth, almost two years of effort and debate went into this plan. I am grateful to all the clinical and non-clinical talent who dedicated hours to participating in surveys, reviewing products, listening to sales pitches, grinding through tutorials, playing in “sandboxes,” and engaging in open debates about the pros and cons of each product and vendor. The ultimate driver of the search was one question, “Is there an EMR with the capability to improve the quality of our people’s lives? Ultimately, we selected Prompt based on our team’s belief that the technology and customer service tools will lead to more efficient documentation. We know that the transition phase will slow us down temporarily. Getting to the “other side” will require learning, adaptation and effort.
documenting and to ensure proper code selection during billing by comparing it to CPT coding definitions.
IN THIS ISSUE
Clinician’s Corner by Jackie Fernandez, Danbury Physical Therapist The pilot group reported a positive experience with the insights Deceleration Training in Prediction Health provides, and we now have six clinics actively using Back-to-Sports Rehab the service. We are optimistic that this technology can help clinicians save time, improve documentation efficiency, and help us accurately Congratulations DOCS Grad! capture charges more effectively. This should lead to more accurate payment for the services we provide. Employee Spotlight: Change seems to be the theme right now, so I may as well roll with it. Melani Hayes, Danielson PSC PTSMC is bringing the functions of billing and collection “in house!” Billing Blog: Denials vs. Rejections Our growth and WebPT’s inability to live up to our expectations led us *New Article!* to reach out to similar organizations across the country for feedback By Tracy Laramore and consultation on how they run their revenue cycle management (RCM). We learned all our “peers” manage their own. The bottom line DEI: Celebrate Earth Day in the Office was “build your own team.” By Marilex Santiago PTSMC’s RCM team is split by function: Billing and Collections, the former led by Jenn Detlefsen and the latter by Alison Pearce. As we transition away from WebPT, we anticipate improved performance in both areas. Our RCM team will also have better technology through Prompt, allowing for better understanding of and faster solutions to billing and collection issues. February 29th happens once every four years. I am confident that those extra hours in 2024 helped create a clearer and more successful future for PTSMC.
Change is never easy. This is a big WIN that will result in happier PTSMC people who feel supported, are more efficient, and take less documentation home!
In anticipation of changes and future success, to everyone, in advance for your participation, patience, and optimism as we transition to a new EMR and in-house RCM: THANK YOU!
On another technology note, four PTSMC clinics participated in a pilot study with Prediction Health. Prediction Health, uses AI-based technology to scan clinical documentation and help clinicians document more compliantly and efficiently. It analyzes each medical record to determine if a clinician is over or under
Thanks for all you do,
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Q1 PATiENT TRENDS
Alan
ESSEX RENOVATIONS Essex refreshed their look with new flooring and paint!
Please note: 2023 - 23 business days in March 2024 - 21 business days in March 2024 - we are averaging more visits per day in 2024 than 2023